Wayne Mazda/Wayne Auto Mall Hyundai

Complaint: [redacted]
I am rejecting this response because:
Your salesman Peter H[redacted] and the sales manager on duty during the day of purchase verbally agreed to pay me back $348.50, which Wayne Hyundai still refuses to do. Contrary to your assertions, this is what the "We Owe" statement from Wayne Hyundai represented. Wayne Hyundai has not fulfilled the agreed to business terms of the transaction. Your salesperson and manager committed fraud. Look up the definition of fraud in the dictionary so you will understand it going forward. For the benefit of other unsuspecting potential customers, I want to clarify that Wayne Hyundai not only engages in deception, it intentionally commits fraud. WARNING TO ALL POTENTIAL CUSTOMERS - DO NOT DO BUSINESS WAYNE HYUNDAI! 
Sincerely,
[redacted] [redacted]

Our sales manager spoke with [redacted] regarding her experience.  She came in on 12/24/16 to purchase a vehicle and brought a [redacted] Pre-approval letter with her.  When the customer came in with the Pre-approval we told her that we were going to take the opportunity to see if...

we can beat the rate for financing that [redacted] offered; she accepted and signed the necessary documents.  We worked with several banks and gave her the best rate available.  The customer is dissatisfied with the fact that the few banks that we submitted her information to had to run her credit to see which tier she would qualify for; all of this was disclosed before purchase.     We followed the standard process for submitting a finance application and the customer not only read but also signed all of the documentation.  The inquiries were legitimate as they were requested to help obtain the most aggressive finance rates possible.

Complaint: [redacted]
I am rejecting this response because: [redacted] delivered the car to Mazda without any damage. Since Mazda staff signed for the delivery and accepted the car from [redacted] without an inspection then Mazda is liable for whatever the condition of the car was. [redacted] submitted to Mazda a "Condition list". Mazda did not need my permission to inspect the car at the time of delivery or to issue their own "Condition list". Mazda staff acted irresponsibly, unprofessionally and furthermore, damaged the car. I should not be penalized for their negligence in handling the car.  The attached photos show the damage I found when I went to pick up the car.  I demand that Mazda fix the damage. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I purchased a brand new vehicle on 1/28/15 with only 25 miles on it as a surprise for my daughters graduation. I stressed to them that my daughter is not to know about it. They sent a total of 5 emails related to the purchase of the car, so there went the surprise. During the transaction, I advised them that my daughter wanted to keep the same plates and not change them, in which they advised it they will. I also ordered a navigation system. When I picked up the acr, it had 300 miles on it and I was told they had to drive it to get heated seats in, "300" miles. The plates were not transfered they ordered new plates. After speaking with [redacted] (Sales Manager) he apologized and said he would call me in 2 days. After 5 days with no call, I called him. He advised me the because of all I went through, he offered free maintenance at the 5k, 10k, 15k & 20k mile mark. I aske dthat he sent an email with that offer, but never received it. I called on Feb. 17 (in a meeting), Feb 23 (he'll call you back), Mar 10 (he's with a customer) and Mar 17 (he'll call you back), but still no word from him. I asked that I be given back the difference from new registration to transfer of plates and he said he will look into it. The lack of attention and the manner I am being treated is appalling. I have made numerous attempts to resolve this but no one at Mazda seems to care. When I was buying the vehicle they were very friendly, and now it seems they just want to avoid me. I've made attempts to work out an amicable solution, but all I've gotten is the run around. They did provide me with all weather mats as they promised with teh screw up on the surprise. But as far as a refund on the registration, maintenance they have gone neglected. I've never been treated like this by any other car dealer (and I've dealt with many). And they don;t seem to even care that they ruined a "once in my lifetime" surprise to my daughter, which we will never be able to do again. This is a horrible way to treat a customer & run a busns.

Product_Or_Service: Vehicle

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

1- I want a refund on the difference for the plates (new/transfer) 2- Compensation for the mileage difference 3- What was promised to me with the 5k, 10k, 15k & 20k maintenance in writing 4- Punitive Damage Compensation for the aggravation & time I've spent on this 5- An apology letter from the owner and co signed by the sales manager 6- A phone call from the "owner" advising me of the resolution

Business

Response:

Please be advised a letter has been sent to [redacted] I will respond in greater detail once he has received the correspondence.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:First, I want to thank [redacted] for taking time to address my concerns. I appreciate that he has acknowledged and is honoring the Maintenance agreement that was expressed to me by one of his employees. I also accept his apology and am grateful for his understanding.But, on the issue with the registration, if I had any doubt of what I conveyed to all parties involved, I would not have even brought forth the request for reimbursement of the difference between new plates and transferred plates. This is something I had asked for (transfer) as my daughter was very specific to that if she got a new car, she wants to keep her original plated from her 1st car. At no time, was this followed through, and instead I was issued the new plates.[redacted], I apologize that I had to go through the Revdex.com to get my issues addressed. And if I had not mentioned the transfer of plates, this would be a dead issue. But I was straight, direct and repetitive when discussing the plates. What made it worse, the acknowledgments I received from your employees that it will be taken care of, and then not. I am still requesting the reimbursement of the difference.I also thank you for the offer of $500 off the purchase of another vehicle, but ask that you think about that. After all I'm going through now, and still not being reimbursed for the plates, "would you buy another car from that dealer"?In conclusion, I again thank you for you time and acknowledgements, and hopefully when it is all resolved to my satisfaction, we can move beyond this. Sincerely, [redacted]

Regards,

Business

Response:

Please be advised [redacted] is being issued a refund for the difference between the registration transfer and the new plates that were issued in error. ?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I would like to "thank" [redacted] and [redacted] (my apologies if I mispelled the name) for taking the time to look into & resolve my issues.The time they took is greatly appreciated and by doing so, they gave me the trust I needed to continue doing business with Wayne Mazda.I hope that their commitment to resolve client issues trickles down to the entire staff.

Regards,

Review: We purchased a new car from Wayne Automall Hyundai on April 25, 2015. We had a $302 lease payment plus a $395 disposition fee remaining on a car lease with a leasing company that was not affiliated with Wayne Automall Hyundai. For us to purchase a new car before our lease ran out, we asked Wayne Automall Hyundai to pay the $302 lease payment and $395 disposition fee, or $697 total to our leasing company and turn in our car. After 30 minutes of negotiation on this issue with the salesperson, Peter H[redacted] and his private consultation with the on duty sales manager, we ultimately agreed to buy the car based on Wayne Automall Hyundais agreement to pay half of the $697 total, or $348.50, with us paying the remaining $348.50. To have funds to pay the leasing company on return of the car, Wayne Automall Hyundai added $697 to our finance agreement. They also agreed to send us a check for $348.50 within a couple of weeks.By mid-May we still had not received the agreed to $348.50 check from Wayne Automall Hyundai. I called to inquire about the status of the check and the salesperson informed me no $348.50 check was due to us, but added that Wayne Automall Hyundai would either pay the $697 amount due to the leasing company or send us a check for $697. Upon review of the purchase contract I discovered it did not reference the mutually agreed to $348.50 amount we were supposed to receive. Instead, we were provided a separate We Owe document from Wayne Automall Hyundai stating we were to receive $395 back for the old lease payment. I do not know why the We Owe document was prepared in the amount of $395 versus $348.50, but it does nevertheless include this reimbursement concept. Both Peter H[redacted] and Dave the sales manager I subsequently spoke with disavowed any knowledge of the $348.50 agreed to amount we are owed. In order to protect our credit rating we paid the $697 directly to the leasing company and instructed Wayne Automall Hyundai to send us the $697. Around May 21st I called Wayne Automall Hyundai again because I still had not received the $697 check. I was told the check had been mailed to us. I called again around June 1st after not receiving the check and was told they would follow up to see what happened. At that point I decided to call Hyundai customer service to see if they could assist in getting us the $697 check. After a couple of conversations with Hyundai customer service the first week of June, I received a return call about a week later with an update that Wayne Automall Hyundai still had the check and wanted to know if they should send the check to the leasing company or us. I again requested the check be mailed to us. We finally received the $697 check a week or so later. In summary, Wayne Automall Hyundai agreed to return our leased car and pay the $697 balance owed to the leasing company from my financed proceeds when they returned the car. They returned the car but did not pay the $697 to the leasing company. We had to pay the $697 to the leasing company out-of-pocket and work two months to get a $697 reimbursement check from Wayne Hyundai. Wayne Hyundai agreed to pay us $348.50, half of the $697 owed on our leased car. Wayne Hyundai refuses to pay us the $348.50 amount they agreed to pay.Beware of this dealership. They are not honorable people.Desired Settlement: I want Wayne Automall Hyundai to honor the business transaction that was mutually agreed to and send us a check for $348.50.

Business

Response:

Please be advised the deal was structured with a total of $697.00 being sent back to the customer for the disposition fee and the lease payment. The disposition fee was $395.00 and the lease payment was $302.00. The fees were separated in the deal so that it would be clear as to what each amount was for when it was received in accounting. Unfortunately, I do not know why only $395.00 printed on the we-owe instead of both fees for the total of $697.00.I apologize for the length of time it took for the check to be processed as it should have been addressed within days. It is not acceptable for anyone from the dealership to disregard a customer's questions and concerns. The accounting office should have been notified by the sales department immediately.If further information is needed, please do not hesitate to contact us directly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business transaction had two components.Part A:Wayne Hyundai was supposed to use the $697 I borrowed from Hyundai Finance to pay off my auto lease. I want to clarify, 1) Wayne Hyundai did not use these proceeds to pay off the auto lease as they agreed to do, 2) I borrowed the $697 from Hyundai Finance, 3) I owe the $697 to Hyundai Finance. Part B:A separate component of the transaction consisted of Wayne Hyundai's agreement to reimburse me for 50% of the $697, or $348.50. Although this part of the transaction is in no way connected to Part A above, I believe Wayne Hyundai set up this convoluted financial scam wherein they are trying to call the proceeds I borrowed from Hyundai Finance a reimbursement. It is astounding to me that Wayne Hyundai has resorted to deception to keep an additional $348.50 on this transaction. They have lost any future business from me or my potential referrals. I have never dealt with a more dishonorable dealership.

Regards,

Review: We went to Wayne Hyundai to lease another Sonata, as they told us that they would include paying off the existing 6 months of the prior lease without penalty, if we took the new lease. Happy with those terms, we took the new car home, leaving the old leased car with them.

Soon after, a check for $1,000 came in the mail from Wayne Hyundai, indicating that it is our responsibility to pay off the old lease. This is not what we were told at time of signing the new lease. We went to the dealership and they said that our responsibility to pay off the old lease is the "new procedure". We had used this dealership before, and this "new procedure" never existed before. And, them neglecting to tell us about this "new procedure" made us feel as if we were lied to.

They also told us that we had a choice to either send in the entire remaining monies for the old lease or make monthly payments. We chose the later of the two choices, as we were afraid of being penalized for ending the lease early. At this point, we no longer trusted Wayne Hyundai's word about not being penalized, since their practices seem sketchy to say in the least.

Also, it also occurred to us that we had no paperwork indicating that they had taken the old car from us. We asked for documentation indicating that they have the old car, which they did provide.

Since then, we have made the monthly payments thus far for both the new and old leases. Today, we received a telephone call from [redacted] to discuss turning in our lease of the old car. Apparently, Wayne Hyundai did not advise [redacted] that we had already turned in the car to them. We were told by [redacted] that if we made full payment of the old lease by credit card, we would not be penalized for ending the lease early. However, because we do not having it stated in writing that we will not be penalized, we are hesitant to do this.Desired Settlement: Cooperation and guarantee from both Wayne Hyundai and [redacted] that if we pay this old lease in full that we will not be penalized for ending the lease early. Also, proof from both that we are released from the old car. As it was, although we do have the paper from Wayne Hyundai showing we handed it in, Hyundai Motor Finance has indicated that they will be doing their own inspection. We are concerned that the condition and/or mileage of the car may not be the same as what it was when we handed the car in, We do not want to be held responsible for any damages or mileage that occur after the point we had handed it in.

Business

Response:

Please be advised the dealership does not perform lease return inspections. The lease inspector from the finance company determines damage, excess mileage, etc. Unfortunately the dealership can not issue any statements regarding the condition of lease returns.

Consumer

Response:

Review: [redacted]

I am rejecting this response because it does not address the two issues at hand:

1) Written statement that we are not to be penalized for early lease termination. The dealer misrepresented the lease payoff by indicating that they would take care of paying off the remaining 6 months, without us being penalized. They since have sent us a check, saying it is our duty to pay off the lease, with no guarantee that we will not be penalized.

2) Protection from dealer's use/damage of car since the time that we turned it over to them, which was at the end of September

Regards,

Donald Edcius

Business

Response:

Please refer to my original response. Since the dealership does not perform the lease return a statement can not be given. It is also our policy to issue checks directly to the customer.

Review: Two complaints. In August of 2015 I traded in a 2011 Audi for a 2016 Hyundai Santa Fe. At no point during the sale in front if myself nor my husband were we told that the free oil changes were only if you also serviced your car. We were simply sold free oil changes for the lifetime of the vehicle so long as you returned there. I went today 11/21/15 for my first oil change (wasn't told it is at a separate location at Mazda). I was told the free oil change was only included with the $80.00 5,000 mile service. I was never told this. That facility did the oil change as a courtesy and were helpful. I proceeded to call Tom the general manager at Wayne Hyundai to inquire to my sale of the vehicle and what I was told. Tom was 'in a meeting' at 11:40 Saturday morning although 10 minutes prior I saw him outside talking to someone since I went there first in error. I was then called back by someone else. I asked for Tom again, and was told he wasn't available. A third person named Alex called back. Alex claimed to be the business manager. I proceeded to alert him to my issue with the oil change and not being told that when I signed the contract. I also told him my second issue. When I traded in my Audi the title had not been purchased I to my name although the car had been paid off for over two years. I was told it was no problem and they took my documents and lien release from bank and I went home with my new car. Over the next 2-3 weeks I was harassed by the dealership to provide them with my bank statement in which I paid the vehicle off. It was over 2 years ago and I had to request it from bank. they said they couldn't get title w/out it. I sent my bank statements and 2 weeks later my checking account was compromised and had to be cancelled (debit) and remembered. I asked for resolution of oil changes as sold and for possibility they didn't not properly shred my confidential documents. No one calls me back. No resolution.Desired Settlement: I would like an apology first for the way I was treated or rather lack of service since I called three times with no response. I would also like the oil changes for the lifetime of the vehicle as I was sold in front of my husband by salesman Gio with or without having service performed there. And if in fact my account was compromised from failure to properly destroy credit card or bank information I wouldn't mind my car being fully detailed when I have an oil change, since I was basically ignored when I was told Alex would call me back with a resolution. After three more attempts to get him on the phone nothing. Also I think they should have someone sign off on the oil change only being free because you are paying for the required service, in which an oil change is included so it isn't free Afterall! also assurance that they have a proper shredder for credit card and other statements in their facility so this doesn't happen to anyone else.

Business

Response:

We apologize for the lack of service provided.As a gesture of goodwill you will receive free oil changes for as long as you own the vehicle, however you will always be offered the recommended services to keep the car within the manufacturer's warranty. Please be assured we are equipped with shredders at the dealership. The New Jersey Motor Vehicle Commission has enforced very strict guidelines when obtaining titles. One of them being physical proof that the car was paid off. They do not simply accept lien releases only anymore, therefore the need for the bank statement.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The gesture of goodwill as stated is not that at all. That was what I was sold, free oil changes for life of vehicle at Wayne. Not as a part of the manufactured service. I will not be getting my services there after this experience. As for the strict guidelines from the MVC I was very clear that my vehicle was paid off at the time of sale but I never went to get the title. At no point during the sale were those documents required so at what point are your sales managers trained about the so called strict MVC requirements? My statement didn't even specify the payoff by name To [redacted] since it was an over the phone payment. Had I known what would be the result I would have just went to MVC and got title in my name, thus avoiding possibly that my info was taken from there and compromised.. I would accept as your goodwill oil changes at any Hyundai dealership via written letter to be honored at any Hyundai service facility in NJ as a stand alone service. The gesture of good will would be offering something in addition to what I was sold which was the free oil changes. A series of details for the new vehicle would be a gesture of goodwill.

Regards,

Review: On March 18/2014 I decide to buy a car in this location, after the sell presentation from [redacted] (salesman) I agree to give $500.00 to initiate the sales, I give my debit card to pay the $500.00 only if they refund me just in case I change my mind or something happen, the salesman said yes, we refund your money without problem, that's why I agree to give the down, but in March 20 I decided not buy the car and is there when my problems start, I spoke with [redacted] who is the sales manager, he agree to refund my money just if I buy the car, after I said no this person agree to refund my money, on Saturday march 22, I visited this location again asking for my refund, [redacted] told me that the owner have to sign the check, according him my money will be mailed out but at today I didn't receive nothing, [redacted] don't respond my calls and when I ask for the owner they don't allow me to talk with him, I didn't sign any paper or agreement to buy any car in this place, now they want stole my money.Desired Settlement: I just want my money back ASAP!

Business

Response:

Please be advised a credit was issued to [redacted] debit card today March 31, 2014.

Review: This past April, Mazda gave me a couple of calls to come and to upgrade my current vehicle earlier before my lease was up (in November). So, I went over there to find out more about the upgrade. My husband and I asked MANY times, what the consequences were for an early lease termination. Both the dealer and the man who did our paperwork, kept repeating that there would be no consequences, as they would be cutting us a check for the remainder of the car's lease.

So they cut as a check, a month and a half later, after many calls to the dealer. I also have the paper stating they would be cutting us a check for turning in the vehicle earlier.

So, in May I received a call from [redacted] They starting telling me the consequences of terminating my lease early, that the car would be auctioned off, and that I would be responsible for the balance. The Mazda supervisor kept ignoring my calls, and when I showed up to talk to him, he became nasty and starting raising his voice at me. He blamed ME for telling [redacted] I gave the car back. I never contacted [redacted]!! After much aggravation, he told me "he spoke to [redacted] and everything was OK." He stated that, "They do this all the time, and there is never a problem."

Well, I received a letter from [redacted] stating I owed near to $3000!!!!!!!! I contacted a different Mazda supervisor, who said to me that my story wasn't the same as his co-worker's! He also stated that, "They do this all of the time, and there is never a problem." They are LIARS! There is recent article from [redacted] about this dealership scamming people. THEY MUST STOP. THEY OWE ME THE REMAINDER FOR THE NEW BALANCE FROM [redacted] AUTO FINANCE.Desired Settlement: This dealership owes me a balance of $1235.06.

Business

Response:

Please be advised despite numerous attempts to follow up with [redacted] by our General Manager, he has not received a response. At this time we ask [redacted] please respond to our General Manager, [redacted], to set up a meeting to assist in rectifying the issue with [redacted] At the time of the meeting please bring all correspondence from [redacted] can be reached at [redacted]Wayne Mazda values [redacted]'s business and we do not want her to be unhappy.We look forward to hearing from [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I met with the GM yesterday. I am waiting to see if he will provide me with the expected outcome. They called me to upgrade my car early; therefore, they are responsible for the difference owed to me after the car was auctioned off and the lease was terminated early . I will notify you of the outcome.

Regards,

Review: I had purchased my 2015 Mazda CX-5 on May 22, 2014. When the sales contract was prepared, the sales associate, [redacted], had reminded the business manager, [redacted], about the mistake of the vehicle color. The sales contract indicated BLACK while the vehicle is RED. [redacted] reassured [redacted] that the color will be fixed on the sales contract. When I received the registration for my new vehicle, the description of my vehicle was vague or incomplete and the color was incorrect. My email attempts to [redacted] turned out fruitless. Finally, I was able to get [redacted], the finance manager, to obtain a corrected registration card. That said, my nightmare did not stop here. Shortly after, I received my car title but it had the word CORRECTION on it. I had bought a brand new 2015 Mazda CX-5 and I do not know why the car title would indicate CORRECTION. Upon contacting [redacted], she had explained that the CORRECTION was due to the mistake on the color of my vehicle. Despite the reminder from [redacted] on the evening of May 22, the business manager [redacted], had failed to correct the color of my vehicle when he submitted the paperwork to NJ Motor Vehicle for my car title. I had insisted to [redacted] that I cannot and will not accept an imperfect car title for a brand new car. [redacted] told me that she would speak with management and get back to me. It has been almost two weeks and I still have not heard back from [redacted] or any authority from Wayne Mazda. Clearly, Wayne Mazda is all about making a sale, the after-sale customer service is immaterial to them.Desired Settlement: I am still waiting to hear from Wayne Mazda to resolve this issue on my car title.

Business

Response:

In reviewing this complaint it is clear the sales department did not relay the error in color of the vehicle to the office, therefore the vehicle was titled with the incorrect color. Unfortunately there is no way the NJ Department of Motor Vehicles will make a correction on a title without printing "correction" on the newly issued paperwork. I apologize for the original error and lack of communication however in speaking with NJDMV, there is nothing further that can be done to accommodate the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The response in itself is a fraud. The sales dept DID convey the color error to the finance dept that finalize and execute the vehicle sales contract. It was the finance or business manager [redacted] who fouled up. It is very unethical to accuse the sales personnel just because the sales is in the lower totem pole.I had requested Wayne Mazda to write me an official letter on their dealership letterhead to explain how and why my official vehicle title has the word "Correction" and until this day I am still waiting for their response. I had no choice but to bring this matter up to Revdex.com and I want the same response Wayne Mazda had submitted to Revdex.com to be written on Wayne Mazda official stationery and signed by an executive at Wayne Mazda.

I await the much needed clarification letter from Wayne Mazda.

Regards,

Review: In December 2012 I purchased a 2007 certified pre-owned Hyundai Santa Fe. My problems began the day I drove the car off the lot, the keyless remote would not work and had to be order and replaced. 2 weeks later I recieved a phone call from the dealer stating that they "made a mistake" the car could not be sold as a certified pre-owned( which it was advertised as and I had a signed contract stating this. I was told that they would have to refund the money that we paid for the precertification warranty. I was told "don't worry we'll take care you", but no one actually told me how this would happen. It took several weeks of phone calls and visits to the dealership to finally get a new warranty that was comparable drawn up. The sales staff didn't return phone calls, I would call multiple times a week and no one would remember what I was talking about and left me to do the work in resolving a mistake that they made. In February 2013 I began hearing a noise and a loose sway bar had to be replaced. In April 2013 the right control arm was found to be bent and had to be replaced. Following this the brakes were making noise that resulted in 2 visits to the dealer and eventually in new front rotors to rectify the noise. I was also told the car needed an alignment in April 2013, which was performed. In September 2013 I took the car in for a routine oil change and was told that the car needs an alignment again, and need all new tires, even though 2 of the tires were new upon purchase and I've only put 10,000 miles on the car since I purchased it. I will be taking the car to an independent autobody to check the car out as I feel that there is some underlying issue that was not disclosed at the time of purchase. I have probably spent about 10 -15 hours of my personal time sitting in the dealership or getting rental cars due to problems with this car since it's purchase 9 months ago.Desired Settlement: Upon having my car inspected by an outside vendor, I would expect Hyundai of Wayne to honor any repairs to be performed by that vendors if they fall under the terms of my contract. I would also like this complaint to serve as a consumer warning against their dealership. I will never purchase a car from them again and have advised to be weary of their business practices.

Business

Response:

Please be advised our Service Director, [redacted], spoke to Ms. [redacted] husband today, September 23, 2103. She is taking the vehicle to an independent repair facility tomorrow and will further advise once the vehicle has been inspected.

I will respond again once we hear back from the Mr. or Mrs. [redacted].

Review: I traded my Mazda 3 in and paid off the car loan early in May of 2015. When I purchased the car I took out GAP insurance. Since I paid the car off early I should've have received a refund on the unused portion of the GAP insurance. I have been in communication with the finance manager, Mr. Chris W[redacted] since May. He routinely tells me it is coming, the check is being processed, you should receive it next week. This has gone on for eight months with no resolution.Desired Settlement: I wish to receive the refund on the unused portion of the GAP insurance. Mr. W[redacted] has not even told me the amount I am to be refunded.

Business

Response:

Please be advised a check in the amount of $54.51 was issued and mailed today. I sincerely apologize to [redacted] for the length of time it took to process his refund. It is our policy to issue refunds promptly and is not acceptable that this refund was not handled in the proper manner.

Review: I purchased a new 2014 Mazda CX-5 from Wayne Mazda in mid October. Dealer collects $350 for vehicle registration, promising to refund the difference if the registration ends up being less than $350. My ** State registration actual cost was $202. When I did not receive any refund, I called in December repeatedly and sent emails to several people asking for the refund. No one as much as had the courtesy of returning the calls/emails. I even wrote that I would contact Revdex.com if I don't hear back or receive a refund by this week. I am out nearly $150 and disappointed how they handled this, especially since I am a long time loyal customer.Desired Settlement: A refund sent this week via overnight courier and an apology letter.

Business

Response:

Please be advised a check was issued to [redacted] and sent via overnight carrier today.

Review: I brought my car in 9\19 for an oil change.several days later while washing my car I noticed my license plate frames were replaced with Wayne Hyundai Mazda frames! I went to the dealership to complain that my personal property was removed and asked them what gave them the right to remove my property from my private property! I was told it is common practice for a dealer to replace license frame with there own! Oh they said to was on written! What the big deal it was not a personalized frame.! I said it was my Personal frame and the took my personal property!on my way out of the dealership I spotted a car that didn't have a frame and asked the manager is he was going to put one on! He said yes the owner just aske him tout one on?..?i believe that is and I spoke to Hyundai head quarters and filed a complaint with them! They said it is not,a Hyundai practice!

Business

Response:

Please be advised replacing plate frames on vehicles that come in for service is standard operating procedure at dealerships. We offered to call the original selling dealership and have their plate frames sent up but [redacted] declined the offer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I spoke to a lawyer and the frames are my own personal property and not something you are free to remove from the car I own! I spoke with Hyundai headquarters and was told that was not a practice that any dealership is authorized to perform. Just because all the dealership you have been in does it ,doesn't make it right! So I have a frame that advertises my business can I remove your frame andreplace it with mine?You should be receiving an internal memo from ,Hyundai stating that practice should be stopped!

Regards,

Business

Response:

Please refer to my original response. The offer was made to replace the plates and the customer declined.

Review: Purchase of a new Mazda CX-5 on July 1, 2013 for a price of $33157. Individuals involved: [redacted] (Salesman) & [redacted] (Sales Manager).

Scratches were identified on the purchase date and shown to the Salesman [redacted], and again 2 days later w/ the the Sales Manager [redacted]. Scratches are located: drivers side door, passenger mirror, left rear bumper, right upper trunk, rear right lens for brake light. The dealership has not fixed the scratches even though I have brought the car to them twice (July 3 & July 22) for them to work on it. Both times the dealership did work, and did not fix the identified scratches. After the second time, I was given ppwk that states, " all issues fixed and approved by salesman". Yet after I received this ppwk, both [redacted] and [redacted] spent time explaining there was nothing they could do to fix the scratches, because they are minor. Again I advised that I paid for a showroom quality auto, and not a damaged one.

I was advised by [redacted] and [redacted] that dark colored cars will always have minor scratches on them because: they travel there on trucks, they sit in the lot for 2-3 weeks at a time and consistently wiped down, and they are dark colored so minor defects will be visible. It was made very clear that scratches on their new automobiles is not a problem to them.

I provided ample opportunity for them to fix the scratches and take responsibility to fix the car. I also asked if my contract states they sold me a car with scratches and they both said, no it does not. I then asked, why do I have a car with scratches then?

They took the responsibility for the scratches, but they did not take the responsibility for fixing them. I proceeded to leave the dealership with my damaged auto due to the fact I had been there 4 times since the purchase date and they refused to fix the problem. I also needed an auto for work.Desired Settlement: There are multiple options for the dealership to make this right.

1 - Write me a check for my $2500 trade-in, $5000 down payment, and an additional $2500 for the issues they have created & I will purchase another vehicle somewhere else., and promptly return the damaged vehicle which they sold me.

2 - Provide a new CX-5 that is showroom quality, and is an upgrade from my current CX-5 again for the issues they created.

3 - Write me a check for the expense of the repair of the CX-5. (new parts if necessary, lens cover, and paint job. etc.)

Business

Response:

Please be advised our Service Director spoke to [redacted] and he will be bringing his vehicle in August 20, 2013.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this is the first step in the resolution of this complaint. The complaint has yet to have been resolved. I will be bringing in my car on Aug 2oth to be worked on. Upon pickup of the vehicle I will be able to determine if the complaint has been resolved.

Regards,

Business

Response:

Please be advised [redacted] is satisfied with the repairs made to his vehicle.

Review: I leased a new vehicle from Wayne Hyundai on 9/5/2015. I have several complaints about the service.

1. The salesperson, Angel, was helping several customers besides my family. This caused him to make careless errors in our sale.

2. We were told that our car was an all wheel drive vehicle; after signing the papers we were informed that it is a front wheel drive vehicle.

3. We were not given temporary plates, an inspection sticker, or registration on the day of the purchase. We had to wait until the following Monday to drive the car.

4. We were not told the procedure for turning in a leased vehicle. Our former vehicle was inspected 10 days after sitting on Hyundai's lot and we were billed $800 for damages. We don't know if any of that damage occurred while on the lot, and no one even looked at our car before we turned it in.

5. The license plates from our returned lease were not returned to us. When we ask about them, Hyundai has no answer about where they are. I still have plates registered in my name and no one knows where they are.

6. Hyundai corporate refuses to help me.Desired Settlement: I would like an apology by the business, I want them to rectify the $800 bill for wear and tear, and I want my old license plates back so that I can turn them in to NJMVC.

Business

Response:

We sincerely apologize for the unfortunate chain of events [redacted] experienced at the dealership. Every customer is equally important and should be treated as such. It was an extremely busy Saturday but that should have had no bearing on the circumstances. The fact that the temporary registration and inspection sticker were not placed on the vehicle is completely unacceptable. I confirmed that the license plates for the returned lease are at the dealership and are available for pick up.In speaking with [redacted] they suggested [redacted] call them directly to dispute any lease end charges at [redacted]. [redacted] often works with loyal customers with lease end charges. Unfortunately [redacted] will not speak to the dealership because the lease is between the customer and them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have spoken to Hyundai Corporate Customer Service on several occasions. The representative with whom I have been working said that the inspection of my vehicle should have taken place within 36 hours of being on the lot. It took ten days for the dealership to inspect my vehicle. I simply cannot trust the inspection results because of dealer neglect. I understand it was a "busy Saturday", but the fact of the matter is that our sale and lease turn in was done incorrectly and I will not be held liable for damage to the car, especially given the amount of time it sat on the lot. Hyundai Corporate said that the dealer can make the charges "go away", if they choose; therefore I do NOT have to call Hyundai financial.

Regards,

Business

Response:

The dealership grounds the leased vehicle only and that was done promptly. [redacted] is responsible for the lease inspection. I must refer to my original response to the complaint. I urge [redacted] to call [redacted], not Hyundai corporate.

Review: Was promised our $500.00 deposit would be refunded as we decided to purchase an automobile at a later time. Have called and emailed Mr. [redacted] repeatedly for the past 5 weeks, he said the refund has been processed but we still haven't received a confirmation.Desired Settlement: Want the Dealer to return our deposit in a timely manner as we are now paying interest on this money charged to our credit card

Business

Response:

Please be advised Ms. [redacted] deposit refund was processed today, August 6, 2013.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I applied for a loan through our bank for a car. The bank issued a blank check through a special program. My husband picked out the desired car and discussed all of the financials with the salesman, I was not present. The salesman and the sales manager both told him that they would be paying off the trade-in car- that's why my husband even considered doing business with this particular dealership. My husband handed over the blank check from the bank and they took the trade-in car. We didn't sign anything. He had the car for 4 days without it being ours. Once I went to the dealership I found out, not even from the salesman but from the bank representative, that they were in fact NOT paying off the trade-in car. Even though I was told, to my face, by two people (after I had spoken to the bank) that they were going to pay off the car they were only offering $5,000 for the trade in and trying to roll up the depreciated value into the new loan. They were not willing to give anything over the 5 grand. We couldn't afford the new loan so then they tried to get us to accept a loan offer for 8% more interest and a down payment. We had to return the car that they basically lent us and take back the trade-in car. It was a complete waste of time. More than 3 people lied to me and my husband to try to get us into a car we could not afford because of their lies.

Business

Response:

[redacted] issues checks with conditional approvals. It is an offering and certain conditions must be met. This deal did not meet the bank's conditions therefore the lender would not accept it.

The customer's trade was worth $5000.00 although the payoff was much higher. [redacted] was aware of the negative equity. We did not lie to the customer.

Review: I had placed a $deposit for the dealership to hold a car for me, in which they told me would be fully refundedThe refund was suppose to have been to my account Thursday March 13, 2014, however it is now March 31, and still no creditOn top of this, they had given me a temporary registration and told me my permanent transfer would be active within weeks, again that was about weeks ago and I have not received anythingThe temporary registration has expired last week and I have been calling the office since Friday March and have yet to receive a call backI've even asked for a manager and I'm always given the "He's with a customer" or " I tried to page him but no one answered"The receptionist takes my number and says she'll have them give me a call back, days later still never received one call back!Desired Settlement: I'd like my card credited the $500, before the interest begins to accumulate on the chargeI would also like my permanent registration to allow me to get my car inspected in my state and not be getting stopped for expired tags
Business
Response:
Please be advised the $was credited to [redacted] account April 2, The registration was delayed due to not having the correct insurance card for the purchased vehicleThe registration has been received and will be sent overnight for Saturday delivery
I apologize no one responded to [redacted] telephone callsThe salesperson and management have been spoken to about this, reminding them customer satisfaction is our number one priority and it is unacceptable to treat our customers in this fashion
Please accept our sincere apologyIf additional information or clarification is needed, please do not hesitate to call
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Regards,