Wayne Mazda/Wayne Auto Mall Hyundai

Review: I went to Wayne Mazda to try to purchase a new car, negotiated a deal and put a $500.00 deposit down. I was told that the deposit was fully refundable. After reviewing the deal later, I decided that there were too many extra charges and that they were too excessive. The salesman was very aggressive and I felt that I had been pressured into a bad deal. I informed Wayne Mazda that I decided not to purchase the car and asked for a refund of my deposit. They told me it would take 10 days to refund the money. 10 days have passed and they have not refunded my money. I have called several times and the salesman just gives excuses or blames it on the billing dept. The salesman I dealt with is [redacted].Desired Settlement: I would like the $500.00 deposit which was charged to my credit card to be refunded.

Business

Response:

Please be advised Mr. [redacted] deposit was returned on November 12, 2013.

I apologize for the delay in processing the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: At the time of the sale, I had an extended warranty with [redacted] which the manager assured me they could cancel through their [redacted] dealership in wayne. Also I paid an estimated amount for the registration for the new car as it was a transfer of license plates. I have e-mailed 8 letters as well as 2 hand written letters to this dealership asking for the refund of the difference in the registration as well as the refund of whatever the extended [redacted] warranty may have come to. The person I was dealing with is Justin. I realize it is not a lot of money, but it is my money. I have been trying since July of 2014. thanksDesired Settlement: I want at the very least, a refund of my overpayment as well as whatever would have been left on the extended warranty refund. This is one of the reasons I do not trust car dealerships.

Business

Response:

Please be advised I emailed [redacted] She responded that she is currently out of the state and will contact me when she returns. I will respond in detail to the Revdex.com at that time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I requested a refund on an extended warranty within the refund period. The refund request stated that the refund would post within 30 days. It has yet to post more than 6 weeks later and I have been told on two occasions that the check was sent at different times (i.e. I was lied to about the timing of the refund).Desired Settlement: I would like the refund immediately. It would still be late.

Business

Response:

Please be advised our check #[redacted] was sent and received by [redacted] on March 7, 2016 to the attention of Product Cancellations. The [redacted] overnight package was signed by A. A[redacted] in the mailroom.I sincerely apologize that [redacted] was given false information by a staff member. Our goal is to completely satisfy our customers and this type of behavior is completely unacceptable.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Nearly one month after the refund was contractually supposed to have been processed, it has not been posted by the finance company. Rather than take steps to inquire as to why this is the case, Wayne Mazda continues to provide information that is of no use to me in settling the matter.

Regards,

Review: I put in an online request for a car. I went into the dealership, told the salesman the price and showed him the car I wanted. I test drove the car and wanted to get the full take home price amount. The manager then told me that they couldn't sell me the car for that price since it was an error in quoting the price. I had an email print out listing the price I could buy the car for. The manager would not honor it, would not return my phone callsDesired Settlement: I would like the company to honor the sales price.

Business

Response:

Please be advised [redacted] internet inquiry was answered by a new employee who used an incorrect template when responding. The General Sales Manager and the Internet Manager have spoken to [redacted] at length regarding the inaccurate response. Unfortunately mistakes are sometimes made, however [redacted] was offered a discount on the pre owned car.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:They never offered me a good deal on a used car. They didn't offer me anything and didn't return my phone calls. They just want to make this problem go away.

Regards,

Review: On or about October 8th I visited the dealership due to issues with my 2011 Mazda 3. The mechanic informed me there was an issue with the transmission and it was covered under the existing warranty. The transmission would need to be replaced at no cost to me. He also said the brakes would need to be replaced because they were not shaved. I told him I would let him no whether I wanted them to replace the brakes. On October 16th I dropped the vehicle off to have the transmission installed which was my initial reason for visiting the dealership. That evening I received a call saying the vehicle was ready but I was unable to make it before the dealership closed. On October 17th I arrived at the dealer to pick up the vehicle and the representative ([redacted] began to explain everything that was done to the car and presented me with a bill for $358.48 for repairing the brakes. I explained to him that we discussed the work I wanted to be done was the transmission nothing else. He then agreed that it was his mistake and he went to the supervisor to see what could be done about the error. He came back with a discounted total of $229.77. He told me I had to pay this amount and that was the best he could do. Of course I paid it because I needed my car back. I never asked for the brakes to be repaired/replaces, shaved...nothing.Desired Settlement: I never asked for the work to be done, I do not want to pay for it. I feel like I was taken advantage of because I was not aware the mechanic was replacing anything other than the transmission. I want a full refund of $229.77 credited back to my charge or a separate check sent to me.

Business

Response:

Please see the attached hard copy of repair order with the customer's signature authorizing the repairs. In speaking with the Service Director and Service Advisor, the Advisor did not say he made a mistake. However he did discount the repair as a goodwill gesture for the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The evaluation was given but I did not agree to the brakes being repaired. Furthermore, if it was agreed upon, why would it be necessary to discount the original amount. It was discounted because they admitted to the mistake.

Regards,

Review: I leased a vehicle on Memorial Day Monday May 26, 2014, my account number is #[redacted] I also have a case number with consumer affairs which is #[redacted]. Wayne Hyundai Auto Mall in NJ is not willing to pay off the remaining balance of my Auto Loan as stated by them. I tried to get in contact with the owner [redacted] and it is being impossible all I can get is the General Manager [redacted] there who is not willing to help me. The situation that occurred when I arrived at the dealer I told the NEW salesman [redacted] that I wanted to get a new car but I was currently in a lease. I told them I think I had 6 payments left not sure and he told me don’t worry I will verify that for you. I gave him my statement from [redacted] which had my account number to make things easier for him and asked shall I call he said no don’t worry we will take care of it. He stepped away for a few minutes then came back and told me he verified it and I said ok so how many payments left he said yes there is 6. Therefore, we continued with the deal they never gave me any paper saying how many payments were verified or anything. Now they didn’t have the car I wanted so, I had to take a demo which the manager at the time was driving because that was the only one at the lot so I left with it already having about 2,800 miles already. I go home after the deal is done and receive a check in the mail which has never happened to me before this is my 4th lease and the dealers usually deal with the dealer but I said ok. I called [redacted] once I received the check to see what I have to do submit the check to them and they tell me that I have 8 payments left. I told them but Hyundai told me they called and they verified 6 payments and the woman I spoke to said no that is impossible because they we were closed on Memorial Day so there is no way they could get that verification. Now since I called [redacted] I been trying to get this resolved with the dealer and no one is willing to help me, I spoke to the General Manager and he is telling me at this point the deal is done there is nothing we can go at this point and I believe that to be false. The salesman lied and said he verified just not to lose my business because if the deal would of went any other way and Hyundai agreed not to pay the remaining I would of not signed. I am a single hard working mother who is paying $399.00 on a new lease and doesn’t deserve to be stuck with an additional almost $1,500 for something I cannot afford nor did not do.Desired Settlement: I believe the business owes me $1,442.40 to pay off the remaining payments on [redacted] loan.

Business

Response:

Please be advised the deal was structured according to the information provided by the customer. The lease was up in November as stated to our Business Development Center via email and the upsheet written by the salesperson when the customer was at the dealership. I have attached both documents with the information provided.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The information I was told was going to be verified by the salesman was never done on his part. Just because I said I think it ends in November doesn't mean they didn't have to verify before issuing any check. I was lied to by the salesman just so he can get the deal and that is wrong. I should not have to pay for a car I don't even have for the dealers wrong doing, I dont believe that is right. No need to respond. You refuse to settle or help me OK!

Regards,

Business

Response:

Although [redacted] said in her rejection that she did not need a response I understand the Revdex.com does. Please refer to my original explanation.