Webloyalty.com, Inc.

This letter is a response to your correspondence regarding *** *** complaint
Our records show that *** *** *** completed an online transaction at www.***.com on September 23, After completing the transaction he was offered a free 30-day trial
of our *** ***s service and $Cash Back Award for trying our service, which he accepted.
*** *** accepted the trial membership offer for *** ***s by entering his email address *** twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details”. The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with ***Immediately above the location on the offer page where he entered his email address twice and clicked “Yes” is the following statement:
By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize *** to securely transfer my name, address and credit or debit card information to *** ***s for billing and benefit processing
Thus, by accepting the offer, *** *** agreed that the *** ***s $monthly membership fee would be billed to the credit or debit card used in connection with his transaction with ***Immediately after clicking the “YES!” button, he was taken to another screen welcoming him to the programThis page advised him that he had just joined *** ***sWithin the next few minutes, he was sent two emails from us including his membership kit and password and reminding him to obtain his $Cash Back Award.
On September 23, 2006, we sent *** *** an email reminding him to use the benefits of his membershipOn October 9, 2006, we sent *** *** an email to remind him that the free trial membership would conclude on October 23, and at that time, he would be billed the monthly membership feeThe email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged
*** *** was charged the first $monthly membership fee at the end of his free trial membership on October 23, That same day, we sent him an email reminding him of the benefits of the membership. *** *** was charged the monthly membership fee from October to July of 2014. In addition, we continued to send emails to him on the following dates, November 22, 2006, December 22, 2006, January 21, 2007, February 20, 2007, March 22, 2007, April 21, 2007, May 24, 2007, June 20, 2007, July 20, 2007, August 19, 2007, September 18, 2007, October 18, 2007, November 21, 2007, December 17, 2007, January 16, 2008, February 15, 2008, March 16, 2008, April 15, 2008, May 15, 2008, June 14, 2008, July 14, 2008, August 13, 2008, September 12, 2008, October 12, 2008, November 11, 2008, December 11, 2008, January 10, 2009, February 9, 2009, March 11, 2009, April 10, 2009, May 10, 2009, June 9, 2010, July 9, 2009, August 8, 2009, September 7, 2009, October 7, 2009, November 6, 2009, December 6, 2009, January 5, 2010, February 4, 2010, March 6, 2010, April 5, 2012, May 5, 2010, June 4, 2010, July 4, 2010, August 3, 2010, September 1, 2010, October 1, 2010, October 31, 2010, December 1, 2010, December 31, 2010, January 30, 2011, March 1, 2011, March 31, 2011, April 30, 2011, May 30, 2011, June 29, 2011, July 29, 2011, August 28, 2011, September 27, 2011, October 27, 2011, December 26, 2011, January 25, 2012, February 24, 2012, March 25, 2012, April 24, 2012, May 24, 2012, June23, 2012, July 23, 2012, August 22, 2012, September 21, 2012, October 21, 2012, November 20, 2012, December 20, 2012, January 19, 2013, February 18, 2013, March 20, 2013, April 19, 2013, May 19, 2013, June 18, 2013, July 18, 2013, August 17, 2013, September 16, 2013, October 16, 2013, November 15, 2013, December 15, 2013, January 14, 2014, February 13, 2014, March 15, 2014, April 14, 2014, May 14, 2014, June 13, 2014, July 13, 2014, and August 12, 2104, reminding him to use all the benefits of the *** ***s service
*** ***’s *** ***s membership was canceled on August 14, and credits totaling $were issued to his account. These credits represent full reimbursement of membership fees that were billed to his account
*** *** makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, *** ***s places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with *** *** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.
We believe we treated *** *** in a fair and correct manner, and our records reflect that he took several affirmative steps to sign up for the *** ***s service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** ***
Manager, Customer Relations

This letter is a response to your correspondence regarding thecomplaint of Mr*** ***. Our records show that Mr*** completed an online transaction at *** on November18, After completing the transaction he was offered a free 30-day
trialof our Shopper Discounts & Rewards service and $Off Your Next Purchasefor trying our service, which he accepted. Mr*** accepted the trial membership offer for Shopper Discounts &Rewards by entering the email address *** twice andthen clicking the “YES!” button on the pageImmediately to the left of the“YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth theterms of the offer, including the $monthly membership fee following the freetrial and advise the consumer that the fee will be billed to the credit ordebit card he used for his transaction with ***Immediately above the locationon the offer page where Mr*** entered his email address twice and clicked “Yes”is the following statement: “By entering my email address as myelectronic signature and clicking YES, I have read and agree to the Offer andBilling Details and authorize *** to securely transfer my name, address andcredit or debit card information to Shopper Discounts & Rewards for billingand benefit processing.” Thus, by accepting the offer, Mr*** agreed that the ShopperDiscounts & Rewards $monthly membership fee would be billed to thecredit or debit card used in connection with his transaction with ***.Immediately after clicking the “YES!” button, Mr*** was taken to anotherscreen welcoming him to the program Thispage advised Mr*** that he had just joined Shopper Discounts & Rewards.Within the next few minutes, Mr*** was sent two emails from us including hismembership kit and password and reminding him to use his $Off Your NextPurchase On November 18, 2008, we sent Mr*** an email explaining how toaccess the Discounts & Rewards membershipWe also sent Mr*** an emailwith the PIN code assigned to him $Off Your Next Purchase On November 25, 2008, we sent Mr*** anemail reminding him to use the benefits of his membershipOn December 6, 2008, we sent Mr*** an email to remind him that the free trial membership would concludeon December 18, 2008, and atthat time, he would be billedthe monthly membership feeThe email also included our toll-freetelephone number if he wished to cancel, in which event, he would not becharged Mr*** was charged thefirst $monthly membership fee at the end of his free trial membership on December 18,That same day, we sent Mr.*** an email reminding him of the benefits of the membership. Mr*** was charged the monthly membership fee from December of to March of 2015. Inaddition, we continued to send emails to Mr*** on the following dates: *** *** *** ***
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*** *** *** *** *** *** *** *** *** *** *** *** *** remindinghim to use all the benefits ofthe Shopper Discounts & Rewards service Our records indicate that Shopper Discounts and Rewards attemptedto bill Mr*** account on March 18, 2015. Four charges of $were disputed and charged back to Shopper Discountsand Rewards resulting in cancellation of his account. Those four charges of $were not required fromMr***. In addition, (72) seventy-twocredits of $were issued to his account on May 29, 2015. These credits represent full reimbursement ofmembership fees that were billed to his account. Shopper Discounts & Rewards makes every effort to bestraightforward with its offers, allowing consumers to make educated choicesregarding the products and services they purchaseFor this reason, it puts themost significant details of its offers in a prominent location -- immediatelynext to the acceptance button (so that a consumer will have those details infront of him or her before joining the service)In addition, Shopper Discounts& Rewards places its key offer details on the very same page as the “YES!”button rather than requiring a consumer to click through one or more links inorder to find these detailsMoreover, when a misunderstanding such as the onewith Mr*** occurs, we are pleased to cancel a customer’s membership, as wehave in this instance. We believe we treated Mr*** in a fair and correct manner,and our records reflect that Mr*** took several affirmative steps to sign upfor the Shopper Discounts & Rewards service and received multiplecommunications from us, including a pre-billing notification, prior to thefirst charge on his credit or debit card. We trust this resolves this matter, however, if you have questions orneed additional information, please do not hesitate to contact me. Sincerely,*** ** ***Manager, Customer Relations

April 8,
Re: *** ** ***
*** *** ***
This letter is a response to your correspondence regarding the complaint of *** *** ** ***
Our records indicate that a total of (82) eighty-two credits of $were issued to *** *** three separate credit card accounts. These credits represent the full reimbursement of membership fees that were billed to *** *** account for the Reservation Rewards memberships
Since *** *** confirmed that the remaining (47) forty-seven credits did not reflect on her account, a check (check number #***) was issued on April 6, in the amount of $
Please feel free to contact me if there are any further questions or concerns
Sincerely, Trisha JH***
Manager, Customer Relations

Complaint:
I am rejecting this response because:
I appreciate the business's oral good faith, however, it is easier said than doneThere is no sign yet that this business has made any substantial processes towards solving the problemThey even did not provide any timeline, which makes me to deeply doubt their "good faith", especially after considering the fact that they have kept refusing to communicate with me for half a yearThe action to realize the oral promise is much more important.
Sincerely,
Chao Zhang

April 8, Re: *** ** ***
*** *** *** This letter is a response to your correspondence regarding the complaint of *** *** ** *** Our records indicate that a total of (82) eighty-two credits of $were issued to *** *** three separate credit card accounts. These credits represent the full reimbursement of membership fees that were billed to *** *** account for the Reservation Rewards memberships Since *** *** confirmed that the remaining (47) forty-seven credits did not reflect on her account, a check (check number #***) was issued on April 6, in the amount of $ Please feel free to contact me if there are any further questions or concerns Sincerely, Trisha JH*** Manager, Customer Relations

Complaint ID: ***
Dear *** ***:
Thank you for your recent correspondence regarding *** *** *** concerns with canceling his membership
After an investigation of
our databases, we were unable to locate a membership for *** *** *** in our database with the information he provided (*** *** *** *** ** *** email ***). In order to complete a more thorough search, please provide any previous email and/or home address (if applicable) and the membership number so I may locate his membership and resolve *** *** concerns.
We apologize for any confusion or inconvenience *** *** may have experienced.
Sincerely,
*** ** ***
Manager, Customer Relations

This letter is a response to your correspondence regarding Mr*** complaint
Our records show that Mr*** *** completed an online transaction at www.***.com on January 28, After completing the transaction he was offered a free 30-day trial of our
Reservation Rewards service and $Cash Back Award for trying our service, which he accepted
Mr*** accepted the trial membership offer for Reservation Rewards by entering his email address *** twice and then clicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details”The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with *** ***Immediately above the location on the offer page where he entered his email address twice and clicked “Yes” is the following statement:
By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize *** *** to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing
Thus, by accepting the offer, Mr*** agreed that the Reservation Rewards $monthly membership fee would be billed to the credit or debit card used in connection with his transaction with *** ***Immediately after clicking the “YES!” button, he was taken to another screen welcoming him to the programThis page advised him that he had just joined Reservation RewardsWithin the next few minutes, he was sent two emails from us including his membership kit and password and reminding him to obtain his $Cash Back Award
On January 29, 2009, we sent Mr*** an email reminding him to use the benefits of his membershipOn February 15, 2009, we sent Mr*** an email to remind him that the free trial membership would conclude on February 27, and at that time, he would be billed the monthly membership feeThe email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged
Mr*** was charged the first $monthly membership fee at the end of his free trial membership on February 27, That same day, we sent him an email reminding him of the benefits of the membershipMr*** was charged the monthly membership fee from February of to March of In addition, we continued to send emails to him on the following dates, March 29, 2009, April 28, 2009, May 28, 2009, June 27, 2009, July 27, 2009, August 26, 2009, September 25, 2009, November 24, 2009, December 24, 2009, January 23, 2010, February 22, 2010, March 28, 2010, April 23, 2010, June 22, 2010, July 22, 2010, August 20, 2010, September 19, 2010, October 19, 2010, November 18, 2010, December 18, 2010, January 17, 2011, February 16, 2011, March 17, 2011, April 17, 2011, May 17, 2011, June 16, 2011, July 16, 2011, August 15, 2011, September 14, 2011, October 14, 2011, November 13, 2011, December 13, 2011, January 12, 2012, February 11, 2012, March 12, 2012, April 11, 2012, May 11, 2012, June 10, 2012, July 10, 2012, August 9, 2012, September 8, 2012, October 8, 2012, November 7, 2012, December 7, 2012, January 8, 2013, February 5, 2013, March 7, 2013, April 7, 2013, May 7, 2013, June 6, 2013, July 6, 2013, August 5, 2013, September 4, 2013, October 4, 2013, December 3, 2013, January 2, 2014, February 7, 2014, March 3, 2014, April 2, 2014, May 2, 2014, June 1, 2014, July 1, 2014, August 30, 2014, September 29, 2014, October 29, 2014, November 28, 2014, December 28, 2014, January 27, 2015, February 26, 2015, March 28, 2015, April 27, 2015, and May 25, 2015, reminding him to use all the benefits of the Reservation Rewards service
Mr*** Reservation Rewards membership was canceled on June 17, and (75) seventy-five credits of $were issued to his accountThese credits represent full reimbursement of membership fees that were billed to his account
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Mr*** occurs, we are pleased to cancel a customer’s membership, as we have in this instance
We believe we treated Mr*** in a fair and correct manner, and our records reflect that he took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit cardWe trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** *** Manager, Customer Relations

This letter is a response to your correspondence regarding Mr*** complaint
Our records show that Mr*** *** completed an online transaction at www.***.com on January 28, After completing the transaction he was offered a free 30-day trial of our Reservation
Rewards service and $Cash Back Award for trying our service, which he accepted
Mr*** accepted the trial membership offer for Reservation Rewards by entering his email address *** twice and then clicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details”The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with *** ***Immediately above the location on the offer page where he entered his email address twice and clicked “Yes” is the following statement:
By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize *** *** to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing
Thus, by accepting the offer, Mr*** agreed that the Reservation Rewards $monthly membership fee would be billed to the credit or debit card used in connection with his transaction with *** ***Immediately after clicking the “YES!” button, he was taken to another screen welcoming him to the programThis page advised him that he had just joined Reservation RewardsWithin the next few minutes, he was sent two emails from us including his membership kit and password and reminding him to obtain his $Cash Back Award
On January 29, 2009, we sent Mr*** an email reminding him to use the benefits of his membershipOn February 15, 2009, we sent Mr*** an email to remind him that the free trial membership would conclude on February 27, and at that time, he would be billed the monthly membership feeThe email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged
Mr*** was charged the first $monthly membership fee at the end of his free trial membership on February 27, That same day, we sent him an email reminding him of the benefits of the membershipMr*** was charged the monthly membership fee from February of to March of In addition, we continued to send emails to him on the following dates, March 29, 2009, April 28, 2009, May 28, 2009, June 27, 2009, July 27, 2009, August 26, 2009, September 25, 2009, November 24, 2009, December 24, 2009, January 23, 2010, February 22, 2010, March 28, 2010, April 23, 2010, June 22, 2010, July 22, 2010, August 20, 2010, September 19, 2010, October 19, 2010, November 18, 2010, December 18, 2010, January 17, 2011, February 16, 2011, March 17, 2011, April 17, 2011, May 17, 2011, June 16, 2011, July 16, 2011, August 15, 2011, September 14, 2011, October 14, 2011, November 13, 2011, December 13, 2011, January 12, 2012, February 11, 2012, March 12, 2012, April 11, 2012, May 11, 2012, June 10, 2012, July 10, 2012, August 9, 2012, September 8, 2012, October 8, 2012, November 7, 2012, December 7, 2012, January 8, 2013, February 5, 2013, March 7, 2013, April 7, 2013, May 7, 2013, June 6, 2013, July 6, 2013, August 5, 2013, September 4, 2013, October 4, 2013, December 3, 2013, January 2, 2014, February 7, 2014, March 3, 2014, April 2, 2014, May 2, 2014, June 1, 2014, July 1, 2014, August 30, 2014, September 29, 2014, October 29, 2014, November 28, 2014, December 28, 2014, January 27, 2015, February 26, 2015, March 28, 2015, April 27, 2015, and May 25, 2015, reminding him to use all the benefits of the Reservation Rewards service
Mr*** Reservation Rewards membership was canceled on June 17, and (75) seventy-five credits of $were issued to his accountThese credits represent full reimbursement of membership fees that were billed to his account
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Mr*** occurs, we are pleased to cancel a customer’s membership, as we have in this instance
We believe we treated Mr*** in a fair and correct manner, and our records reflect that he took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit cardWe trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** *** Manager, Customer Relations

-0.25pt;">
This letter is a response to your correspondence regarding the complaint of *** *** ***
Our records show that *** *** completed an online transaction at *** on June 5, After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and a $Cash Back Incentive for trying our service, which she accepted.
*** *** accepted the trial membership offer for Reservation Rewards by entering her email address *** twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for her transaction with ***
Thus, by accepting the offer, *** *** agreed that the Reservation Rewards $monthly membership fee would be billed to the credit or debit card used in connection with her transaction with ***Immediately after clicking the “YES!” button, *** *** was taken to another screen welcoming her to the programThis page advised *** *** that she had just joined Reservation RewardsWithin the next few minutes, *** *** was sent two emails from us including her membership kit and password and reminding her to use her $Cash Back Incentive
*** *** was charged the first $monthly membership fee at the end of her free trial membership on July 5, That same day, we sent *** *** an email reminding her of the benefits of the membership. *** *** was charged the monthly membership fee from July of to February of 2015. In addition, we continued to send emails to *** *** reminding her to use all the benefits of the Reservation Rewards service
*** *** can be assured that her Reservation Rewards membership was canceled and credits totaling $were issued to her account.
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with *** *** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** ***
Manager, Customer Relations

March 24, Re: *** ** ***
*** *** *** This letter is a response to your correspondence regarding the complaint of *** *** ** ***Our records indicate that a total of
(82) eighty-two credits of $were issued to *** *** three separate credit card accounts. These credits represent the full reimbursement of membership fees that were billed to *** *** account for the Reservation Rewards membershipsBelow are the acquirer reference number for the (82) eighty-two creditsThe acquirer reference number is assigned when a transaction is forwarded to *** for processing so the credits can be tracked*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** We are researching this matter further and request additional time to resolve this matter and determine what occurred to the remaining creditsPlease feel free to contact me if there are any further questions or concernsSincerely, Trisha JH*** Manager, Customer Relations

This letter is a response to your correspondence regarding the complaint of *** *** ***
Our records show that *** *** completed an online transaction at *** on August 6, After completing the transaction he was offered a free 30-day trial of our *** *** service and a $Cash Back Award for trying our service, which he accepted.
*** *** accepted the trial membership offers for *** *** by entering the email address *** twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction transaction with *** Immediately above the location on the offer page where *** *** entered his email address twice and clicked “Yes” is the following statement:
By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize *** to securely transfer my name, address and credit or debit card information to *** *** for billing and benefit processing
Thus, by accepting the offer, *** *** agreed that the *** *** $monthly membership fee would be billed to the credit or debit card used in connection with his transaction with ***Immediately after clicking the “YES!” button, *** *** was taken to another screen welcoming him to the programsThe pages advised *** *** that he had just joined *** ***Within the next few minutes, *** *** was sent an email from us including his membership kit and password and reminding him to use his $Cash Back Reward
Our records indicate that we sent *** *** an email explaining how to access the *** *** membershipWe also sent *** *** an email reminding him to use the benefits of his membershipWe sent *** *** an email to remind him that the free trial membership would conclude and at that time, he would be billed the monthly membership feeThe email included our toll-free telephone number if he wished to cancel, in which event, he would not be charged
*** *** was charged the first $monthly membership fee at the end of his free trial membership on September 5, That same day, we sent *** *** emails reminding him of the benefits of the membership. *** *** was charged the monthly *** *** membership fee from September of to July of 2014. In addition, we continued to send emails to *** *** on the following dates: October 5, 2008, November 4, 2008, December 4, 2008, January 3, 2009, February 2, 2009, March 4, 2009, April 3, 2009, May 3, 2009, June 2, 2009, July 2, 2009, August 1, 2009, August 31, 2009, October 4, 2009, October 30, 2009, November 29, 2009, December 29, 2009, January 28, 2010, February 27, 2010, March 29, 2010, April 28, 2010, May 28, 2010, June 27, 2010, July 27, 2010, August 25, 2010, September 24, 2010, October 24, 2010, November 23, 2010, December 23, 2010, January 22, 2011, February 21, 2011, March 23, 2011, April 22, 2011, May 22, 2010, June 21, 2011, July 21, 2011, August 20, 2011, September 19, 2011, October 19, 2011, November 18, 2011, December 18, 2011, January 17, 2012, February 16, 2012, March 17, 2012, April 16, 2012, May 16, 2012, June 15, 2012, July 15, 2012, August 14, 2012, September 13, 2012, October 14, 2012, November 13, 2012, December 13, 2012, February 11, 2013, March 13, 2013, April 12, 2013, May 12, 2013, June 11, 2013, July 11, 2013, August 10, 2013, September 9, 2013, October 9, 2013, November 8, 2013, December 8, 2013, January 7, 2014, February 6, 2014, March 8, 2014, April 7, 2014, May 7, 2014, July 6, and July 7, 2014, reminding him to use all the benefits of the *** *** service
On August 5, 2013, *** ***’s *** *** membership was canceled and seventy-one credits of $were issued to his account. These credits represent full reimbursement of membership fees that were billed to *** ***’s account for the *** *** service
*** *** make every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, *** *** places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with *** *** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.
If you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** ***
Manager, Customer Relations

Complaint: ***
I am rejecting this response because: I have made contact with them on different accounts, twice with my bank on the line, stated that we don't have those funds, and have requested a check to be sent, or for a follow up to be given to me on what the status is of my refunds. It's been nearly months since they were made aware of this issue, and continue to dodge my phone calls and do not provide an adequate answer. They owe me these refunds and I deserve to have them in a timely manner. It has now been 1/weeks since my most recent complaint to them, and my initial complain to the Revdex.com, and the company stated THAT day that they would call me back, and promised to call--even If they didn't have an entire answer yet, and they haven't responded to me at allI have provided a *** *** representative to speak with them to try and get this issue updated, but there have been no answers or assistance on behalf of this companyI want this situation resolved. It's been nearly 1/of a year since it should have been fixed
Sincerely,
*** ***

Our records show that *** *** *** completed an online transaction at *** on February 17, After completing the transaction she was offered a free 30-day trial of our *** *** service and $Cash Back for trying our service, which
she accepted.
*** *** accepted the trial membership offer for *** *** by entering her name, address, card information and email address and then clicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details”. The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with ***
“By completing the information below and entering your email address as your electronic signature you confirm that you have read and agree to the Offer and Billing Details and after your FREE trial of days you authorize *** *** to use the information you provided for billing the membership fee of $a month until you cancel.”
Thus, by accepting the offer, *** *** agreed that the *** *** $monthly membership fee would be billed to the credit or debit card used in connection with her transaction with ***Immediately after clicking the “YES!” button, she was taken to another screen welcoming her to the program
We sent *** *** an email reminding her to use the benefits of her membershipOn March 6, 2014, we sent *** *** an email to remind her that the free trial membership would conclude on March 18, 2014, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged
*** *** was charged the first $monthly membership fee at the end of her free trial membership on March 19, That same day, we sent her an email reminding her of the benefits of the membership. She was charged the monthly membership fee from March of to August of 2014. In addition, we continued to send emails to her emails on the following dates: April 17, 2014, May 17, 2014, June 16, 2014, July 16, 2014, and August 15, 2014, reminding her to use all the benefits of the *** *** service
*** ***’s *** *** membership was canceled and six credits of $were issued to her account on September 3, 2014. These credits represent full reimbursement of membership fees that were billed to *** ***’s account
*** *** makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, *** *** places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with *** *** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** ***
Manager, Customer Relations

Complaint: ***
I am rejecting this response because:
I have never received an email from this company, I did not even receive an email from them when I cancelled the service which made me question whether or not they even processed my cancellationIf you look at your records you can clearly see that I have never logged into your website, I didn't even know your company's website address until a few days ago! These "credits" you speak of? I don't even know how to access themAs I explained in my earlier message I have another rewards program that I use and believed this charge related to that, it wasn't until last week that I realize I was paying for something i've never used or received access toAs mentionned I also question how you have my credit card information as this would not have been the credit card I used to book my trip back in Once again, I request a full refund as I have never used this service nor have I received access to its benefits
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
AS LONG AS I ACTUALLY RECEIVE THE CHECK, AS I HAVE NOT RECEIVED A CHECK OR HAD IT CLEAR MY ACCOUNT YET, and knowing this company, it may or may not ever show up
Sincerely,
*** ***

"margin: 0in 0in 0pt;">This letter is a response to your correspondence regarding the complaint of Mrs[redacted]
Our records show that Mr[redacted] completed an online transaction at [redacted] on July 16, After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $Cash Back Reward for trying our service, which he accepted.
Mr[redacted] accepted the trial membership offer for Reservation Rewards by entering his email address [redacted] twice and then clicking the "YES!" button on the page. Immediately to the left of the "YES!" button are the "Offer and Billing Details." The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with Collections Etc
Thus, by accepting the offer, Mr[redacted] agreed that the Reservation Rewards $monthly membership fee would be billed to the credit or debit card used in connection with his transaction with CollectionsEtc.comImmediately after clicking the "YES!" button, Mr[redacted] was taken to another screen welcoming him to the programThis page advised Mr[redacted] that he had just joined Reservation RewardsWithin the next few minutes, Mr[redacted] was sent two emails from us including his membership kit and password and reminding him to use his $Cash Back Award
Mr[redacted] was charged the first $monthly membership fee at the end of his free trial membership on August 15, That same day, we sent Mr[redacted] an email reminding him of the benefits of the membership. Mr[redacted] was charged the monthly membership fee from August of to April of 2015. In addition, we continued to send monthly emails to Mr[redacted] reminding him to use all the benefits of the Reservation Rewards service
Mr[redacted] can be assured that his Reservation Rewards membership was canceled and credits totaling $were issued to his account on April 28, 2015. We have requested that the additional credits of $also be issued to his account. These credits represent full reimbursement of membership fees that were billed to his account
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Reservation Rewards places its key offer details on the very same page as the "YES!" button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Mr[redacted] occurs, we are pleased to cancel a customer's membership, as we have in this instance.
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
[redacted]
Manager, Customer Relations

This letter is a response to Mr. [redacted] complaintregarding Shoppers Discounts & Rewards. Our records show that Mr. [redacted] completed an online transactionat www.[redacted].com on January 6, 2009. After completing thetransaction he was offered...

a free 30-day trial of our Shopper Discounts &Rewards service and a $10 Cash Back Award for trying our service, which he accepted.Mr. [redacted] accepted the trial membership offer for Shopper Discounts &Rewards by entering the email address [redacted] twice andthen clicking the “YES!” button on the page. Immediately to the left of the“YES!” button are the “Offer and Billing Details”.  The Offer and Billing Details set forth theterms of the offer, including the $12 monthly membership fee following the freetrial and advise the consumer that the fee will be billed to the credit ordebit card he used for his transaction with [redacted]Immediately above the location on the offer page where Mr. [redacted] entered hisemail address twice and clicked “Yes” is the following statement:. “By entering my email address as myelectronic signature and clicking YES, I have read and agree to the Offer and BillingDetails and authorize [redacted].com to securely transfer my name, address and creditor debit card information to Shopper Discounts & Rewards for billing andbenefit processing.” Thus, by accepting the offer, Mr. [redacted] agreed that the Shopper Discounts& Rewards $12 monthly membership fee would be billed to the credit or debitcard used in connection with his transaction with [redacted].com.Immediately after clicking the “YES!” button, Mr. [redacted] was taken to anotherscreen welcoming him to the program. This page advised Mr. [redacted] that he hadjust joined Shopper Discounts & Rewards. Within the next few minutes, Mr. [redacted]was sent two emails from us including his membership kit and password andreminding him to use his $10 Cash Back Award. On January 7, 2009, we sent Mr. [redacted] an email explaining how toaccess the Shopper Discounts & Rewards membership. On January 7, 2009, wesent Mr. [redacted] an email reminding him to use the benefits of his membership.On January 24, 2009, we sent Mr. [redacted] an email to remind him that the free trialmembership would conclude on February 5, 2009, and at that time, he wouldbe billed the monthly membership fee. The email also included ourtoll-free telephone number if he wished to cancel, in which event, he would notbe charged. Mr. [redacted] was charged thefirst $12 monthly membership fee at the end of his free trial membership on January6, 2009. That same day, we sent Mr.[redacted] an email reminding him of thebenefits of the membership.  Mr. [redacted]was charged the monthly membership feefrom January of 2009 to Marchof 2015.  In addition, we continued to send emails to Mr.[redacted] on the following dates: March 7,2009, April 6, 2009, May 6, 2009, June 5, 2009, July 5, 2009, August 4, 2009,September 3, 2009, October 3, 2009, November 2, 2009, December 2, 2009, January1, 2010, January 31, 2010, March 6, 2010, April 1, 2010, May 1, 2010, May 31,2010, June 30, 2010, July 30, 2010, August 28, 2010, September 27, 2010,October 27, 2010, November 26, 2010, December 26, 2010, January 25, 2011,February 24, 2011, March 26, 2011, April 25, 2011, May 25, 2011, June 24, 2011,July 24, 2011, August 23, 2011, September 22, 2011, October 22, 2011, November 21,2011, December 22, 2011, January 20, 2012, February 19, 2012,  March 20, 2012, April 19, 2012, May 19, 2012,June 18, 2012, July 18, 2012, August 17, 2012, September 16, 2012, October 16,2012, November 15, 2012, December 15, 2012, January 14, 2013, February 13,2013, March 16, 2013, April 15, 2013, May 15, 2013, June 14, 2013, July 14,2013, August 13, 2013, September 12, 2013, October 12, 2013, November 11, 2013,December 12, 2013, January 10, 2014, February 9, 2014, March 11, 2014, April10, 2014, May 10, 2014, June 9, 2014, July 9, 2014, August 8, 2014, September7, 2014, October 7, 2014, November 6, 2014, December 6, 2014, January 5, 2015, February4, 2015 and March 6, 2015, reminding him to use all the benefits of the ShopperDiscounts & Rewards service.Mr. [redacted]’s ShopperDiscounts & Rewards membership was canceled on March 26, 2015.  Our records indicate that Mr. [redacted]disputed four membership fees of $12 and they were charged back to ShopperDiscounts & Rewards.  As a resultthose four membership fees were not required from Mr. [redacted].  Further, seventy (70) credits of $12 wererefunded back to Mr. [redacted]’s account. These credits represent full reimbursement of membership fees that were successfullybilled to his account. Shopper Discounts & Rewards makes every effort to bestraightforward with its offers, allowing consumers to make educated choicesregarding the products and services they purchase. For this reason, it puts themost significant details of its offers in a prominent location -- immediatelynext to the acceptance button (so that a consumer will have those details infront of him or her before joining the service). In addition, Shopper Discounts& Rewards places its key offer details on the very same page as the “YES!”button rather than requiring a consumer to click through one or more links inorder to find these details. Moreover, when a misunderstanding such as the onewith Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, aswe have in this instance. We trust this resolves this matter, however, if you havequestions or need additional information, please do not hesitate to contact me. Sincerely,[redacted]Manager, Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This letter is aresponse to your further correspondence regarding [redacted] complaint. Our records show that[redacted] completedan online transaction at [redacted] on July 17, 2008. After completing the transaction shewas offered a free 30-day trial of our...

[redacted] service. [redacted] accepted the trial membership offer for [redacted] byentering her email address [redacted]twice and then clicking the “YES!” button on the page.  Immediately to the left of the “YES!” buttonare the “Offer and Billing Details”.  TheOffer and Billing Details set forth the terms of the offer, including the $12 monthlymembership fee following the free trial and advise the consumer that the feewill be billed to the credit or debit card he used for his transaction with [redacted]. Immediately above the location on theoffer page where he entered his email address twice and clicked “Yes” is thefollowing statement: Byentering my email address as my electronic signature and clicking YES, I haveread and agree to the Offer and Billing Details and authorize [redacted] tosecurely transfer my name, zip code and credit or debit card information to[redacted] for billing and benefit processing.  Thus, by accepting the offer,[redacted] agreed that the [redacted] $12 monthly membership fee would bebilled to the credit or debit card used in connection with her transaction with[redacted]. Immediately after clicking the“YES!” button, he was taken to another screen welcoming her to the program.This page advised her that she had just joined [redacted]. Within thenext few minutes, she was sent two emails from us including his membership kitand password.  We sent [redacted] an email remindingher to use the benefits of her membership.  Wesent [redacted] an email toremind her that the free trial membership would conclude on August 16, 2008 andat that time, she would bebilled the monthly membership fee. The email also included our toll-freetelephone number if she wished to cancel, in which event, she would not becharged.   [redacted] was charged the first $12 monthly membership fee at the end of her freetrial membership on August 16, 2008. That same day, we sent her anemail reminding him of the benefits of the membership.  [redacted] was charged the monthly membership fee from August of 2008 to February of 2015.  Inaddition, we continued to send emails to her emails reminding her to use all the benefits of the [redacted] service. [redacted]’s ReservationRewards membership was canceled on February21, 2015 and seventy-nine credits of $12 were issued to heraccount.  These credits represent full reimbursementof [redacted] membership fees that were billed to her account. [redacted] makesevery effort to be straightforward with its offers, allowing consumers to makeeducated choices regarding the products and services they purchase. For thisreason, it puts the most significant details of its offers in a prominentlocation -- immediately next to the acceptance button (so that a consumer willhave those details in front of him or her before joining the service). Inaddition, [redacted] places its key offer details on the very samepage as the “YES!” button rather than requiring a consumer to click through oneor more links in order to find these details. Moreover, when a misunderstandingsuch as the one with [redacted] occurs, we are pleased to cancel a customer’smembership, as we have in this instance.    We believe we treated [redacted] in a fair and correct manner, and our records reflect that he tookseveral affirmative steps to sign up for the [redacted] service andreceived multiple communications from us, including a pre-billing notification,prior to the first charge on his credit or debit card.  We trust this resolves this matter, however,if you have questions or need additional information, please do not hesitate tocontact me. Sincerely,[redacted]Manager,Customer Relations

This letter is a response to your correspondence regarding the complaint of Mrs. [redacted] Our records show that Mr. [redacted] completed an online transaction at [redacted] on July 16, 2007. After completing the transaction he was offered a free 30-day trial of our...

Reservation Rewards service and a $15 Cash Back Reward for trying our service, which he accepted.  Mr. [redacted] accepted the trial membership offer for Reservation Rewards by entering his email address [redacted] twice and then clicking the “YES!” button on the page.  Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $10 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with Collections Etc.  Thus, by accepting the offer, Mr. [redacted] agreed that the Reservation Rewards $10 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with CollectionsEtc.com. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Reservation Rewards. Within the next few minutes, Mr. [redacted] was sent two emails from us including his membership kit and password and reminding him to use his $15 Cash Back Award.   Mr. [redacted] was charged the first $10 monthly membership fee at the end of his free trial membership on August 15, 2007. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership.  Mr. [redacted] was charged the monthly membership fee from August of 2007 to April of 2015.  In addition, we continued to send monthly emails to Mr. [redacted] reminding him to use all the benefits of the Reservation Rewards service.  Mr. [redacted] can be assured that his Reservation Rewards membership was canceled and credits totaling $80.00 were issued to his account on April 28, 2015.  We have requested that the additional credits of $850.00 also be issued to his account.  These credits represent full reimbursement of membership fees that were billed to his account. Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.     We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely,[redacted]Manager, Customer Relations