Webloyalty.com, Inc.

RE:     Chao Zhang / Revdex.com Complaint # 10034473 - Shopper Discounts & Rewards
This letter is a response to your correspondence regarding Mr. Zhang’s further complaint with Shopper Discounts & Rewards.
In a good faith effort to resolve Mr. Zhang’s complaint, we are re-calculated his refund amount to represent the 20% off each and every one of Mr. Zhang’s purchases even though he was not eligible to receive 20% off all of his covered purchases.  The refund amount of the rebate check is $4,451.88 and Mr. Zhang will receive his check within the next three weeks.
Please let me know if you have any further questions or concerns.
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations

0in 0pt;">April 12, 2016
RE:      [redacted] / Complaint ID [redacted]
This letter is a response to your correspondence regarding the complaint of [redacted]
Our records show that [redacted] completed an online transaction at [redacted] on April 7, 2009. After completing the transaction she was offered a free 30-day trial of our Complete Savings service and a $20 Cash Back Award for trying our service, which she accepted. 
[redacted] accepted the trial membership offer for Complete Savings by entering the email address [redacted] twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with [redacted]. Immediately above the location on the offer page where [redacted] entered her email address twice and clicked “Yes” is the following statement:
“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Complete Savings for billing.”
Thus, by accepting the offer, [redacted] agreed that the Complete Savings $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with [redacted]. Immediately after clicking the “YES!” button, [redacted] was taken to another screen welcoming her to the program. This page advised [redacted] that she had just joined Complete Savings. Within the next few minutes, [redacted] was sent two emails from us including her membership kit and password and reminding her to use her $20 Cash Back Award.
On April 7, 2009, we sent [redacted] an email explaining how to access the Complete Savings membership. On April 18, 2009, we sent [redacted] an email reminding her to use the benefits of her membership. We sent [redacted] an email reminding her to use her $20 Cash Back Award. On April 24, 2009, we sent [redacted] an email to remind her that the free trial membership would conclude on May 7, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.
[redacted] was charged the first $12 monthly membership fee at the end of her free trial membership on May 7, 2009. That same day, we sent [redacted] an email reminding her of the benefits of the membership.  [redacted] was charged the monthly membership fee from May of 2009 to March of 2016.  In addition, we continued to send emails to [redacted] on the following dates: June 6, 2009, July 6, 2009, August 5, 2009, September 4, 2009, October 4, 2009, November 3, 2009, May 2, 2010, June 5, 2010, July 1, 2010, July 31, 2010,  August 29, 2010, September 28, 2010, October 28, 2010, November 27, 2010, December 27, 2010, January 26, 2011, February 25, 2011, March 27, 2011, April 26, 2011, May 26, 2011, June 25, 2011, July 25, 2011, August 24, 2011, September 23, 2011, October 23, 2011, November 22, 2011, December 22, 2011, January 21, 2012, February 20, 2012, March 21, 2012, April 20, 2012, May 20, 2012, June 19, 2012, July 19, 2012, August 18, 2012, September 17, 2012, October 17, 2012, November 16, 2012, December 16, 2012, January 15, 2013, February 14, 2013, March 16, 2013, April 15, 2013, May 15, 2013, July 16, 2013, August 14, 2013, September 13, 2013, October 14, 2013,  November 12, 2013, December 12, 2013, January 11, 2014, February 10, 2014, March 12, 2014, April 11, 2014, May 11, 2014, June 10, 2014, July 10, 2014, August 9, 2014, September 8, 2014, October 8, 2014, November 7, 2014, December 7, 2014, January 6, 2015, February 5, 2015, March 7, 2015, April 6, 2015, May 6, 2015, June 5, 2015, July 5, 2015, August 4, 2015, September 3, 2015, October 4, 2015, November 2, 2015, December 2, 2015, January 1, 2016, January 31, 2016, March 10, 2016 and March 31, 2016 reminding her to use all the benefits of the Complete Savings service.
[redacted]’ Complete Savings membership was canceled and credits totaling $996 were issued to her account on April 8, 2016. 
Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
We believe we treated [redacted] in a fair and correct manner, and our records reflect that [redacted] took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
Sincerely,
Trisha H[redacted]
Manager, Customer Relations