Webloyalty.com, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received a refund in the amount of $80.00 to our account, effective April 30. Does this also mean, per the explanation from the business, that I should expect full reimbursement of the other $850, and if so, when does that happen?
Sincerely,
[redacted]

March 24, 2016

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Re:       [redacted]
            [redacted]

This letter is a response to your correspondence regarding the complaint of [redacted].

Our records indicate that a total of (82) eighty-two credits of $12 were issued to [redacted] three separate credit card accounts.  These credits represent the full reimbursement of membership fees that were billed to [redacted] account for the Reservation Rewards memberships.

Below are the acquirer reference number for the (82) eighty-two credits. The acquirer reference number is assigned when a transaction is forwarded to [redacted] for processing so the credits can be tracked.

[redacted]

We are researching this matter further and request additional time to resolve this matter and determine what occurred to the remaining 47 credits.

Please feel free to contact me if there are any further questions or concerns.

Sincerely,Trisha J. H[redacted]
Manager, Customer Relations

0pt;">November 7, 2016
 
[redacted]
[redacted]
[redacted]
[redacted]

RE: Your Complaint ID # [redacted]
 
Dear [redacted]
 
Thank you for your correspondence regarding [redacted] concerns with canceling her mother's  membership.
 
I was unable to locate a membership with the information [redacted] provided.  In order to complete a more thorough search, please have [redacted] provide her mother's name, address and the membership number (which is listed in the billing descriptor located next to the charge) so I may locate the membership and research [redacted] concerns.
 
Sincerely,
Trisha J. H[redacted] Manager of Customer Relations 6 High Ridge Park Stamford, CT 06905###-###-#### - Phone ###-###-#### - Fax

April 12, 2016RE:      [redacted] / Complaint ID [redacted]This letter is a response to your correspondence regarding the complaint of [redacted]Our records show that [redacted] completed an online transaction at [redacted] on April 7, 2009. After...

completing the transaction she was offered a free 30-day trial of our Complete Savings service and a $20 Cash Back Award for trying our service, which she accepted.  [redacted] accepted the trial membership offer for Complete Savings by entering the email address [redacted] twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with [redacted]. Immediately above the location on the offer page where [redacted] entered her email address twice and clicked “Yes” is the following statement:“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Complete Savings for billing.”Thus, by accepting the offer, [redacted] agreed that the Complete Savings $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with [redacted]. Immediately after clicking the “YES!” button, [redacted] was taken to another screen welcoming her to the program. This page advised [redacted] that she had just joined Complete Savings. Within the next few minutes, [redacted] was sent two emails from us including her membership kit and password and reminding her to use her $20 Cash Back Award. On April 7, 2009, we sent [redacted] an email explaining how to access the Complete Savings membership. On April 18, 2009, we sent [redacted] an email reminding her to use the benefits of her membership. We sent [redacted] an email reminding her to use her $20 Cash Back Award. On April 24, 2009, we sent [redacted] an email to remind her that the free trial membership would conclude on May 7, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. [redacted] was charged the first $12 monthly membership fee at the end of her free trial membership on May 7, 2009. That same day, we sent [redacted] an email reminding her of the benefits of the membership.  [redacted] was charged the monthly membership fee from May of 2009 to March of 2016.  In addition, we continued to send emails to [redacted] on the following dates: June 6, 2009, July 6, 2009, August 5, 2009, September 4, 2009, October 4, 2009, November 3, 2009, May 2, 2010, June 5, 2010, July 1, 2010, July 31, 2010,  August 29, 2010, September 28, 2010, October 28, 2010, November 27, 2010, December 27, 2010, January 26, 2011, February 25, 2011, March 27, 2011, April 26, 2011, May 26, 2011, June 25, 2011, July 25, 2011, August 24, 2011, September 23, 2011, October 23, 2011, November 22, 2011, December 22, 2011, January 21, 2012, February 20, 2012, March 21, 2012, April 20, 2012, May 20, 2012, June 19, 2012, July 19, 2012, August 18, 2012, September 17, 2012, October 17, 2012, November 16, 2012, December 16, 2012, January 15, 2013, February 14, 2013, March 16, 2013, April 15, 2013, May 15, 2013, July 16, 2013, August 14, 2013, September 13, 2013, October 14, 2013,  November 12, 2013, December 12, 2013, January 11, 2014, February 10, 2014, March 12, 2014, April 11, 2014, May 11, 2014, June 10, 2014, July 10, 2014, August 9, 2014, September 8, 2014, October 8, 2014, November 7, 2014, December 7, 2014, January 6, 2015, February 5, 2015, March 7, 2015, April 6, 2015, May 6, 2015, June 5, 2015, July 5, 2015, August 4, 2015, September 3, 2015, October 4, 2015, November 2, 2015, December 2, 2015, January 1, 2016, January 31, 2016, March 10, 2016 and March 31, 2016 reminding her to use all the benefits of the Complete Savings service. [redacted]’ Complete Savings membership was canceled and credits totaling $996 were issued to her account on April 8, 2016.  Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.    We believe we treated [redacted] in a fair and correct manner, and our records reflect that [redacted] took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.Sincerely,Trisha H[redacted]Manager, Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9991210, and find that this resolution is satisfactory to me.
Sincerely,
Alyssa Dimatteo

This letter is a response to your correspondence regarding thecomplaint of Mr. [redacted]. Our records show that Mr. [redacted] completed an online transaction at [redacted] on November18, 2008. After completing the transaction he was offered a free 30-day trialof our Shopper Discounts &...

Rewards service and $10 Off Your Next Purchasefor trying our service, which he accepted. Mr. [redacted] accepted the trial membership offer for Shopper Discounts &Rewards by entering the email address [redacted] twice andthen clicking the “YES!” button on the page. Immediately to the left of the“YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth theterms of the offer, including the $12 monthly membership fee following the freetrial and advise the consumer that the fee will be billed to the credit ordebit card he used for his transaction with [redacted]. Immediately above the locationon the offer page where Mr. [redacted] entered his email address twice and clicked “Yes”is the following statement: “By entering my email address as myelectronic signature and clicking YES, I have read and agree to the Offer andBilling Details and authorize [redacted] to securely transfer my name, address andcredit or debit card information to Shopper Discounts & Rewards for billingand benefit processing.” Thus, by accepting the offer, Mr. [redacted] agreed that the ShopperDiscounts & Rewards $12 monthly membership fee would be billed to thecredit or debit card used in connection with his transaction with [redacted].Immediately after clicking the “YES!” button, Mr. [redacted] was taken to anotherscreen welcoming him to the program.  Thispage advised Mr. [redacted] that he had just joined Shopper Discounts & Rewards.Within the next few minutes, Mr. [redacted] was sent two emails from us including hismembership kit and password and reminding him to use his $10 Off Your NextPurchase.  On November 18, 2008, we sent Mr. [redacted] an email explaining how toaccess the Discounts & Rewards membership. We also sent Mr. [redacted] an emailwith the PIN code assigned to him $10 Off Your Next Purchase.  On November 25, 2008, we sent Mr. [redacted] anemail reminding him to use the benefits of his membership. On December 6, 2008, we sent Mr. [redacted] an email to remind him that the free trial membership would concludeon December 18, 2008, and atthat time, he would be billedthe monthly membership fee. The email also included our toll-freetelephone number if he wished to cancel, in which event, he would not becharged.   Mr. [redacted] was charged thefirst $12 monthly membership fee at the end of his free trial membership on December 18,2009. That same day, we sent Mr.[redacted] an email reminding him of the benefits of the membership.  Mr. [redacted] was charged the monthly membership fee from December of 2009 to March of 2015.  Inaddition, we continued to send emails to Mr. [redacted] on the following dates: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] remindinghim to use all the benefits ofthe Shopper Discounts & Rewards service.  Our records indicate that Shopper Discounts and Rewards attemptedto bill Mr. [redacted] account on March 18, 2015. Four charges of $12 were disputed and charged back to Shopper Discountsand Rewards resulting in cancellation of his account.  Those four charges of $12 were not required fromMr. [redacted].  In addition, (72) seventy-twocredits of $12 were issued to his account on May 29, 2015.  These credits represent full reimbursement ofmembership fees that were billed to his account. Shopper Discounts & Rewards makes every effort to bestraightforward with its offers, allowing consumers to make educated choicesregarding the products and services they purchase. For this reason, it puts themost significant details of its offers in a prominent location -- immediatelynext to the acceptance button (so that a consumer will have those details infront of him or her before joining the service). In addition, Shopper Discounts& Rewards places its key offer details on the very same page as the “YES!”button rather than requiring a consumer to click through one or more links inorder to find these details. Moreover, when a misunderstanding such as the onewith Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as wehave in this instance.     We believe we treated Mr. [redacted] in a fair and correct manner,and our records reflect that Mr. [redacted] took several affirmative steps to sign upfor the Shopper Discounts & Rewards service and received multiplecommunications from us, including a pre-billing notification, prior to thefirst charge on his credit or debit card. We trust this resolves this matter, however, if you have questions orneed additional information, please do not hesitate to contact me. Sincerely,[redacted]Manager, Customer Relations

Complaint: [redacted]
I am rejecting this response because: I have made contact with them on 5 different accounts, twice with my bank on the line, stated that we don't have those funds, and have requested a check to be sent, or for a follow up to be given to me on what the status is of my refunds.  It's been nearly 3 months since they were made aware of this issue, and continue to dodge my phone calls and do not provide an adequate answer.  They owe me these refunds and I deserve to have them in a timely manner.  It has now been 1 1/2 weeks since my most recent complaint to them, and my initial complain to the Revdex.com, and the company stated THAT day that they would call me back, and promised to call--even If they didn't have an entire answer yet, and they haven't responded to me at all.I have provided a [redacted] representative to speak with them to try and get this issue updated, but there have been no answers or assistance on behalf of this company.I want this situation resolved.  It's been nearly 1/4 of a year since it should have been fixed.
Sincerely,
[redacted]

0pt;">This letter is a response to your correspondence regarding the complaint of Ms. [redacted].
 
Our records show that Ms. [redacted] completed an online transaction at www.[redacted].com on August 25, 2008.  After completing the transaction she was offered a free 30-day trial of our Shopper Discounts & Rewards service and a $10 Cash Back Award for trying our service, which she accepted. 
 
Ms. [redacted] agreed to this offer by entering her name and then entering her email address [redacted].com twice and clicking the “YES!” button on the membership offer page.  Immediately above the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card they provide to us.  Immediately above the location on the offer page where Ms. [redacted] entered her email address twice and clicked “Yes” is the following statement:
“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Shoppers Discounts & Rewards for billing and benefit processing.”
Thus, by accepting the offer, Ms. [redacted] agreed that the Shopper Discounts & Rewards $12 monthly membership fee would be billed to the credit or debit card she provided to us as part of the sign up process for our service. Immediately after clicking the “YES!” button, Ms. [redacted] was taken to another screen welcoming her to the program. The pages advised Ms. [redacted] that she had just joined Shopper Discounts & Rewards. Within the next few minutes, Ms. [redacted] was sent an email from us including her membership kit and password and reminding her to use her $10 Cash Back Award.
 
On August 26, 2008, we sent Ms. [redacted] an email reminding her to use the benefits of her membership. We also sent Ms. [redacted] an email reminding her to use her $10 Cash Back Award. On September 12, 2008, we sent Ms. [redacted] an email to remind her that the free trial memberships would conclude on September 24, 2008 and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.  
 
Ms. [redacted] was billed the first $12 monthly membership fee on September 24, 2008. Ms. [redacted] was charged the monthly membership fees from September of 2008 to August of 2015.  In addition, we continued to send emails to Ms. [redacted] on the following dates: October 24, 2008, November 23, 2008, December 23, 2008, January 22, 2009, February 21, 2009, March 23, 2009, April 22, 2009, May 22, 2009, June 21, 2009, July 21, 2009, August 20, 2009, September 19, 2009, October 23, 2009, November 18, 2009, December 18, 2009, January 17, 2010, February 16, 2010, March 18, 2010, April 17, 2010, May 17, 2010, June 16, 2010, July 16, 2010, August 14, 2010, September 13, 2010, October 13, 2010, November 12, 2010, December 12, 2011, January 11, 2011, February 10, 2011, March 12, 2011, April 11, 2011, May 11, 2011, June 10, 2011, July 10, 2011, August 09, 2011, September 08, 2011, October 08, 2011, November 07, 2011, December 07, 2011, January 06, 2012, February 05, 2012, March 06, 2012, April 05, 2012, May 05, 2012, June 04, 2012, July 04, 2012, August 03, 2012, September 02, 2012, October 02, 2012, November 02, 2012, December 02, 2012, January 01, 2013, January 31, 2013, March 02, 2013, April 01, 2013, May 01, 2013, May 31, 2013, June 30, 2013, July 30, 2013, August 29, 2013, September 28, 2013, November 27, 2013, December 27, 2013, January 26, 2014, February 25, 2014, March 27, 2014, April 26, 2014, May 26, 2014, June 25, 2014, July 25, 2014, August 24, 2014, September 23, 2014, October 23, 2014, November 22, 2014, December 22, 2014, January 21, 2015, February 20, 2015, March 22, 2015, April 21, 2015, May 21, 2015, June 20, 2015, July 20, 2015, August 19, 2015, and September 4, 2015 reminding her to use all the benefits of the Shopper Discounts & Rewards service.
 
Ms. [redacted]’s Shopper Discounts & Rewards membership was canceled on September 22, 2015.  Consistent with company policy, four credits of $12 were issued to her account at that time.  In order to uphold our high level of customer satisfaction, an additional eighty (80) credits in the amount of $12 were processed on September 30, 2015.  These credits represent full reimbursement of membership fees that were successfully billed to her account.
Shopper Discounts & Rewards make every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.    
 
We believe we treated Ms. [redacted] in a fair and correct manner, and our records reflect that Ms. [redacted] took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. H[redacted]
Manager, Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will check my account and make sure the amount of 80 credits x$12 each is deposited into my account. If received I will accept the resolution as satisfactory. As of September 30th 2015 at 12 noon credit has not been received. Will notify Revdex.com of status by Sunday Oct 4, 2015 @ 5p.m. central time!
Sincerely,
[redacted]

Thank you very much for resolving this matter. It is greatly appreciated

Complaint: [redacted]
I am rejecting this response because: I do remember purchasing a movie from [redacted] a long time ago but those emails about them sending reminders of benefits through email I never got. I have all my emails for this year and never recieved any emails this year about it. I can't say any earlier than that cause it doesn't go back that far. It's so far back I can't remember what I did when I purchased the movie. I don't know if I signed up for this or not. But I wouldn't have if they were going to charge 12.00 a month.
Sincerely,
[redacted]

This letter is a response to your correspondence regarding [redacted] complaint.
 
We apologize for any inconvenience [redacted] may have experienced.  [redacted] can be assured that both her memberships were reinstated.
 
[redacted]
Member Id:...

 [redacted]
 
[redacted]
Member Id:  [redacted]
 
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely[redacted] 
[redacted]
Manager, Customer Relations

RE:     Chao Zhang / Revdex.com Complaint # 10034473
Shopper Discounts & Rewards
This letter is a response to your correspondence regarding Mr. Zhang’s complaint with Shopper Discounts & Rewards.
Our...

records show that Mr. Zhang enrolled in the Shopper Discounts and Rewards service on April 30, 2010.  At the time of his enrollment there was no offer that provided 20% off each and every purchase.
Mr. Zhang’s Shopper Discounts & Rewards membership was canceled and a credit in the amount of $12 was issued to his account on December 20, 2013. This credit represents reimbursement of the current monthly membership fee.
Mr. Zhang was informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his membership in Shopper Discounts & Rewards effective December 19, 2013.
Upon receiving Mr. Zhang’s complaint, a full review of Mr. Zhang’s pending purchases was audited and a check in the amount of $624.61 will be processed by mid-June.  This refund amount represents reimbursement of the actual percentage rates Mr. Zhang was entitled to on his purchases versus the 20% he was earning on each and every purchase.
 
We hope this letter provides more clarification to Mr. Zhang as to the reasoning of his Shopper Discounts and Rewards membership cancellation. 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations

Complaint: [redacted]
I am rejecting this response because: they requested further information.
 
The name could be [redacted].  The address is correct as it was read to me by an employee at the company.  I am unsure which email address was associated with the account, but the rest of the information should be enough.  Look for any account with the last name [redacted] that cancelled their subscription in the last 10 days - there will only be one - that's me. 
Here is a copy of one of this year's bank transactions:
[redacted]
[redacted]
  [redacted]
[redacted]
[redacted]
  [redacted]
[redacted]
[redacted]
  [redacted]
[redacted]
[redacted]
  [redacted]
[redacted]
[redacted]
  [redacted]
[redacted]
[redacted]
  [redacted]
[redacted]
[redacted]






 
$12.00

Sincerely,
[redacted]

This letter is a response to your further correspondenceregarding the complaint of Ms. [redacted] Ms. [redacted] can be assured that her Reservation Rewards membership was canceled and creditstotaling $816 were issued on March 10, 2015 to the same [redacted]account that the membership fees were deducted from.   We trust this resolves this matter, however, if you havequestions or need additional information, please do not hesitate to contact me. Sincerely,[redacted]Manager, Customer RelationsTell us why here...

This letter is a response to your correspondence regarding the complaint of Ms....

Alyssa L. Dimatteo.
 
Our records show that Ms. Dimatteo completed an online transaction at [redacted] on May 6, 2009.  After completing the transaction she was offered a free 30-day trial of our Complete Savings service and a $10 Cash Back Award for trying our service, which she accepted. 
Ms. Dimatteo accepted the trial membership offer for Complete Savings by entering the email addres[redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with [redacted]. Immediately above the location on the offer page where Ms. Dimatteo entered her email address twice and clicked “Yes” is the following statement:
 
By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Complete Savings for billing and benefit processing.
 
Thus, by accepting the offer, Ms. Dimatteo agreed that the Complete Savings $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with [redacted]. Immediately after clicking the “YES!” button, Ms. Dimatteo was taken to another screen welcoming her to the program. This page advised Ms. Dimatteo that she had just joined Complete Savings. Within the next few minutes, Ms. Dimatteo was sent two emails from us including her membership kit and password and reminding her to use her $10 Cash Back Award.  
In May of 2009, we sent Ms. Dimatteo an email explaining how to access the Complete Savings membership. We also sent Ms. Dimatteo an email reminding her to use the benefits of her membership and an email reminding her to use her $10 Cash Back Award. On May 23, 2009, we sent Ms. Dimatteo an email to remind her that the free trial membership would conclude on June 5, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.  
 
Ms. Dimatteo was charged the first $12 monthly membership fee at the end of her free trial membership on June 5, 2009. That same day, we sent Ms. Dimatteo an email reminding her of the benefits of the membership.  Ms. Dimatteo was charged the monthly membership fee from June of 2009 to March of 2014.  In addition, we continued to send emails to Ms. Dimatteo on the following dates: July 5, 2009, August 4, 2009, September 3, 2009, October 3, 2009, November 2, 2009, December 2, 2009, May 1, 2010, May 31, 2010, July 4, 2010, July 30, 2010, August 28, 2010, September 27, 2010, October 27, 2010, November 26, 2010, December 26, 2010, January 25, 2011, February 24, 2012, March 26, 2011, April 25, 2011, May 25, 2010, June 24, 2011, July 24, 2011, August 23, 2011, September 22, 2011, October 22, 2011, November 21, 2011, December 22, 2011, January 20, 2012, February 19, 2012, March 20, 2012, April 19, 2012, May 19, 2012, June 18, 2012, July 18, 2012, August 17, 2012, September 16, 2012, October 16, 2012, November 15, 2012, December 15, 2012, January 14, 2013, February 13, 2013, March 15, 2013, April 14, 2013, May 14, 2013, June 13, 2013, July 16, 2013, August 13, 2013, September 12, 2013, October 12, 2013, November 11, 2013, December 12, 2013, January 10, 2014, February 9, 2014, and March 11, 2014 reminding her to use all the benefits of the Complete Savings service.
 
Ms. Dimatteo’s Complete Savings account was canceled on March 31, 2014 and fifty-eight (58) credits of $12 were issued to her account.  These credits represent full reimbursement of membership fees that were billed to her account.
 
Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. Dimatteo occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
 
We believe we treated Ms. Dimatteo in a fair and correct manner, and our records reflect that Ms. Dimatteo took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations

January 24, 2018 Ms. [redacted]Manager, Marketplace OperationsRevdex.com, Inc.29 Berlin RoadCromwell, CT 06416 Re:      [redacted]            Revdex.com Complaint ID:  [redacted] Dear Ms. [redacted]: This...

letter is a response to your correspondence regarding the complaint of Ms. [redacted]. Our records show that Ms. ** completed an online transaction at [redacted] on June 23, 2009. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and a $25.00 Cash Back Incentive for trying our service, which she accepted.   Ms. ** agreed to this offer by entering her name, home address, credit or debit card number, then entering the email address [redacted] twice and then clicking the “YES!” button on the membership offer page.  Attached is a copy of the offer form.  Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card they provide to us.  Immediately above the location on the offer page where Ms. ** entered her email address twice and clicked “Yes” is the following statement: “By entering my email address as my electronic signature and clicking Yes, I have read and agree to the Offer and Billing Details and authorize Reservation Rewards to use my name, address and credit or debit card information I provide for billing.” Thus, by accepting the offer, Ms. ** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card she provided to us as part of the sign up process for our service. Immediately after clicking the “YES!” button, Ms. ** was taken to another screen welcoming her to the program. This page advised Ms. ** that she had just joined Reservation Rewards. Within the next few minutes, Ms. ** was sent two emails from us including her membership kit and password and reminding her to use her $25 Cash Back Incentive.  On June 23, 2009, we sent Ms. **an email reminding her to use the benefits of her membership. On July 6, 2009, we sent Ms. **an email reminding her to use her $25 Cash Back Incentive. On July 10, 2009, we sent Ms. **an email to remind her that the free trial membership would conclude on July 23, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.  Ms. ** was charged the first $12 monthly membership fee at the end of her free trial membership on July 23, 2009. That same day, we sent Ms. **an email reminding her of the benefits of the membership.  Ms. ** was charged the monthly membership fee from July of 2009 to January of 2018.  In addition, we continued to send emails to Ms. ** on the following dates: Au**st 22, 2009, September 21, 2009, October 21, 2009, November 20, 2009, December 20, 2009, January 19, 2010, February 18, 2010, March 20, 2010, April 19, 2010, May 19, 2010, June 18, 2010, July 18, 2010, Au**st 16, 2010, September 15, 2010, October 15, 2010, November 14, 2010, December 14, 2010, January 13, 2011, February 12, 2011, March 14, 2011, April 13, 2011, May 13, 2011, June 12, 2011, July 12, 2011, Au**st 11, 2011, September 10, 2011, October 10, 2011, November 9, 2011, December 9, 2011, January 8, 2012, February 7, 2012, March 8, 2012, April 7, 2012, May 7, 2012, June 6, 2012, July 6, 2012, Au**st 5, 2012, September 4, 2012, October 4, 2012, November 3, 2012, December 3, 2012, January 2, 2013, February 1, 2013, March 3, 2013, April 2, 2013, May 2, 2013, June 1, 2013, July 1, 2013, July 31, 2013, September 30, 2013, November 29, 2013, December 29, 2013, January 28, 2014, February 27, 2014, March 29, 2014, April 28, 2014, May 28, 2014, June 27, 2014, July 27, 2014, Au**st 26, 2014, September 25, 2014, October 25, 2014, November 24, 2014, December 24, 2014, January 23, 2015, February 22, 2015, March 24, 2014, April 23, 2015, May 23, 2015, June 22, 2015, July 22, 2015, Au**st 21, 2015, September 20, 2015, October 20, 2015, November 19, 2015, December 19, 2015, January 18, 2016, March 18, 2016, April 17, 2016, May 17, 2016, June 16, 2016, July 16, 2016, Au**st 15, 2016, September 14, 2016, October 14, 2016, November 13, 2016, December 13, 2016, January 27, 2017, March 13, 2017, April 12, 2017, May 12, 2017, June 11, 2017, July 11, 2017, Au**st 10, 2017, September 9, 2017, October 9, 2017, November 8, 2017, December 8, 2017,and January 7, 2018, reminding her to use all the benefits of the Reservation Rewards service. Ms. ** can be assured that her Reservation Rewards membership was canceled and credits totaling $1,260.00 were issued to her account. These credits represent full reimbursement of membership fees that were billed to her account. Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.     We believe we treated Ms. ** in a fair and correct manner, and our records reflect that Ms. ** took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely,  Trisha [redacted]Manager, Customer Relations

This letter is a response to your correspondence regarding the complaint of Ms. [redacted].   Our records show that Ms. [redacted] completed an online transaction at www.[redacted].com on August 25, 2008.  After completing the transaction she was offered a free 30-day trial...

of our Shopper Discounts & Rewards service and a $10 Cash Back Award for trying our service, which she accepted.    Ms. [redacted] agreed to this offer by entering her name and then entering her email address [redacted].com twice and clicking the “YES!” button on the membership offer page.  Immediately above the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card they provide to us.  Immediately above the location on the offer page where Ms. [redacted] entered her email address twice and clicked “Yes” is the following statement: “By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Shoppers Discounts & Rewards for billing and benefit processing.” Thus, by accepting the offer, Ms. [redacted] agreed that the Shopper Discounts & Rewards $12 monthly membership fee would be billed to the credit or debit card she provided to us as part of the sign up process for our service. Immediately after clicking the “YES!” button, Ms. [redacted] was taken to another screen welcoming her to the program. The pages advised Ms. [redacted] that she had just joined Shopper Discounts & Rewards. Within the next few minutes, Ms. [redacted] was sent an email from us including her membership kit and password and reminding her to use her $10 Cash Back Award.   On August 26, 2008, we sent Ms. [redacted] an email reminding her to use the benefits of her membership. We also sent Ms. [redacted] an email reminding her to use her $10 Cash Back Award. On September 12, 2008, we sent Ms. [redacted] an email to remind her that the free trial memberships would conclude on September 24, 2008 and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.     Ms. [redacted] was billed the first $12 monthly membership fee on September 24, 2008. Ms. [redacted] was charged the monthly membership fees from September of 2008 to August of 2015.  In addition, we continued to send emails to Ms. [redacted] on the following dates: October 24, 2008, November 23, 2008, December 23, 2008, January 22, 2009, February 21, 2009, March 23, 2009, April 22, 2009, May 22, 2009, June 21, 2009, July 21, 2009, August 20, 2009, September 19, 2009, October 23, 2009, November 18, 2009, December 18, 2009, January 17, 2010, February 16, 2010, March 18, 2010, April 17, 2010, May 17, 2010, June 16, 2010, July 16, 2010, August 14, 2010, September 13, 2010, October 13, 2010, November 12, 2010, December 12, 2011, January 11, 2011, February 10, 2011, March 12, 2011, April 11, 2011, May 11, 2011, June 10, 2011, July 10, 2011, August 09, 2011, September 08, 2011, October 08, 2011, November 07, 2011, December 07, 2011, January 06, 2012, February 05, 2012, March 06, 2012, April 05, 2012, May 05, 2012, June 04, 2012, July 04, 2012, August 03, 2012, September 02, 2012, October 02, 2012, November 02, 2012, December 02, 2012, January 01, 2013, January 31, 2013, March 02, 2013, April 01, 2013, May 01, 2013, May 31, 2013, June 30, 2013, July 30, 2013, August 29, 2013, September 28, 2013, November 27, 2013, December 27, 2013, January 26, 2014, February 25, 2014, March 27, 2014, April 26, 2014, May 26, 2014, June 25, 2014, July 25, 2014, August 24, 2014, September 23, 2014, October 23, 2014, November 22, 2014, December 22, 2014, January 21, 2015, February 20, 2015, March 22, 2015, April 21, 2015, May 21, 2015, June 20, 2015, July 20, 2015, August 19, 2015, and September 4, 2015 reminding her to use all the benefits of the Shopper Discounts & Rewards service.   Ms. [redacted]’s Shopper Discounts & Rewards membership was canceled on September 22, 2015.  Consistent with company policy, four credits of $12 were issued to her account at that time.  In order to uphold our high level of customer satisfaction, an additional eighty (80) credits in the amount of $12 were processed on September 30, 2015.  These credits represent full reimbursement of membership fees that were successfully billed to her account. Shopper Discounts & Rewards make every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.       We believe we treated Ms. [redacted] in a fair and correct manner, and our records reflect that Ms. [redacted] took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.   Sincerely, Trisha J. H[redacted] Manager, Customer Relations

November 7, 2016 [redacted]
RE: Your Complaint ID # [redacted]   Dear [redacted]   Thank you for your correspondence regarding [redacted] concerns with canceling her mother's...

 membership.   I was unable to locate a membership with the information [redacted] provided.  In order to complete a more thorough search, please have [redacted] provide her mother's name, address and the membership number (which is listed in the billing descriptor located next to the charge) so I may locate the membership and research [redacted] concerns.   Sincerely, Trisha J. H[redacted] Manager of Customer Relations 6 High Ridge Park Stamford, CT 06905 ###-###-#### - Phone ###-###-#### - Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please pass on my thanks to their resolution department.  I was pleasantly surprised by the completeness and speed of the response.
Sincerely,
[redacted]