Weight Watchers International, Inc.

Review: On 8-**-2013, I subscribed to weight watchers on-line, and on 8-**-2013, I cancelled. The Web site was over-whelming and confusing for me, to follow. I am sixty-four years old and the site was difficult to follow. I regret, that I enrolled. On Monday, 8-**-2013, I contacted Weight Watchers, to informed them of the cancellation, and was told, none of my $48.90, was refundable.Desired Settlement: I am looking for a full refund, from Weight Watchers, to resolve this issue.

Business

Response:

When she subscribed to Weight Watchers Online and submitted her payment, the customer agreed to the terms and conditions set for in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed. Due to these terms, she is not eligible for a refund.

Review: On October [redacted], I subscribed for their service and provided them with my debit card information as payment. On the [redacted] I was unable to log into my account. I called and was advised it was a technical glitch and I should be able to sign in at some point during that day. Then I received an e-mail from [redacted] at the Corporate office advising me that they did not process my subscription and that I would have to sign up and give them my payment info. again. I held off for a day because I wasn't comfortable giving my info. again. Lucky for me I did that because on 8/** they ran the card and deducted the money from my account. So they now have my money and I am still unable to access my account with them. I have sent e-mails to [redacted] asking for a refund. I called the 800 number twice trying to get someone to do a refund and was hung up on with the last call. The only response that I could get was that they would eventually refund me but they have not processed a refund on my card yet, this has been 7 days. As a single mother I can't afford to pay for services that I can't even use. I finally called my bank, they are going to credit me and chargeback the amount to Weight Watchers and fix my account so that Weight Watchers cannot do the recurring charge. I just feel like this was extremely bad customer service, they were rude and unhelpful. And I had to put all the effort in to getting my problem resolved.Desired Settlement: As me and my bank have corrected their mistake there is no issue with the funds now, but I would like at least an apology letter for the way I was treated by their customer service, and I think a report should be made so that others are forewarned. If you have any problems, don't expect Weight Watchers Customer Service to actually provide service.

Business

Response:

I deeply apologize this has happened. I would like to reach out to you personally to resolve this matter. We are looking in to your recent phone calls into our call center to provide valuable feedback for coaching opportunities in the future. Do I have your permission to contact you by phone at the phone number you provided above? I am looking forward to your response.

Review: I singed up to lose weight but I was unable to use the service advertised. Called to cancel the subscription and WW Kept in charging for monthly payment.Desired Settlement: refund for the charges starting 05/**/13 for 18.95.

Business

Response:

When she subscribed to Weight Watchers Online and submitted her payment, the customer agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for terms of their subscription including the price plan under which they are billed. Due to these terms, the customer is not eligible to receive a refund.

However, while it is not our policy, customer service is very important to us and we have issued an $18.95 refund on 9/*/2013. Her subscriber account has been cancelled.

By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policies.

[redacted]

Weight Watchers Customer Care

Review: I suscribed with weight watchers online...and paid for three months of servce. Nowhere did I authorize them to continue charging my account. On 8/** they charged my account 19.00 which was not authorized. When I called for a refund they said their computers were down.Desired Settlement: I would like my money refunded.

Business

Response:

When she subscribed to Weight Watchers Online and submitted her payment, the customer agreed to the terms and conditions set forth in the subscription Agreement. The individual subscriber is responsible for the terms of their subscription agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed.

However, while it is not our policy, customer service is very important to us and we have been authorized to credit the customer’s account for $18.95. She should see this credit on her next credit card statement.

Weight Watchers Customer Care

Review: I joined Weight Watchers and paid for 3 months. Just before the end of the 3 months, I cancelled my membership.... or so I thought. I must have not clicked "submit" or something, because a charge appeared on my PayPal account on July [redacted] for July's membership dues. When I discovered that charge, (a day later), I cancelled....and this time clicked "submit." I then asked Weight Watchers to refund me my money since I was not going to use their service in the month for which they charged me; they refused. I asked again, stating that they could prorate the refund and charge me for the one/two days of "service" (which I did not use incidentally). They again refused. I could understand their position if I had waited until a month ended to want a refund, but I do not understand the refusal of a refund for a month that has not yet transpired. To me, this is not about the money. It's about principle.Desired Settlement: It is unethical to keep someone's money for something that has not yet transpired.

Business

Response:

When she subscribed to Weight Watchers Online and submitted her payment, the customer agreed to the termas and condition set forth in the Subscription Agreement. the individual subscriber is responsible for the terms of their subscritpion including the price plan under which they are billed.

However, while it is not our policy, customer service is vrey important to us and we have been authorized to credit the customers account for $18.95.

She should see this credit on her next credit card statement. Her subscriber account has been closed.

Feel free to contact us with any questions or concerns.

Weight Watchers Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I am glad Weight Watchers sees fit to reimburse my money, that was not the resolve I wanted (and I stated that in my original complaint.) What I want is for the company to change its policy. It is unethical to charge clients for the remainder of a month, when the service will not be used, nor wanted by the client. Pro-rated refunds would be ethical, and Weight Watchers' policy needs to be changed to state such.

And by the way, it is hard to take seriously a response made by a major corporation when the comment has two misspellings and a grammatical error. It certainly makes me understand the level of intelligence with which I am dealing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We appreciate hearing your perspective on this policy and we always welcome suggestions from our members on how to improve program offerings. Any prorated refunds would only apply within the initial term of the promotional offer. Looking at the specifics of your membership, the initial three month promotional term was completed and your subscription auto renewed using a standard month to month billing plan. While the terms and conditions presented at time of enrollment do list these policies we understand your position and have in turn issued a refund credit for the final month’s charge of $18.95. We wish you continued success in your weight loss journey and hope you will return to Weight Watchers in the future.

Review: I have tried to unsubscribe from weight watchers e-mails and it never allows me to be able to do so. I have sent numerous e-mails the past 6 weeks and I always get told I will be taken off the list. I have also filed a complaint with the FTC. Here is an e-mail I got from Jason on 7-**-15 from corporate affairs.

Thank you for contacting Weight Watchers. My name is Jason and I'll be happy to assist you with your concern.

I apologize for the inconvenience. I have taken your concern to out mailing division to restate your desire to opt out of notifications.

Sincerely,

Jason

Corporate Affairs Representative

Weight Watchers International, Inc.Desired Settlement: I need the E-mails to stop. I have politely asked but I'm tired of being ignored about this. I don't want anything to do with your company including no contact.

Business

Response:

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's complaint requesting to be removed from our Email and Mailing List. Our process is to unsubscribe the member through all of our databases. In the event the member's email is recaptured, we move the process to our Global Support Team to ensure global removal. This process can take up to 4 to 6 weeks to ensure Member is cleared of all databases.We apologize for any inconvenience this may have caused the member.Please let us know if you need further assistance.Flo G[redacted]Corporate Affairs

Review: I receive unsolicited emails from Weight Watcher (WW) due to a prior customer relationship with WW. I decided to renew my membership in response to one of these emails that included a link. The advertisement was for one week free membership and that I would be billed the monthly rate of $19.95 at the free week if I did not cancel. I opted to subscribe to this plan and had decided to continue to the next month for $19.95 so I did not cancel. On March **, I saw that WW had billed my account for $59 for three months. I re-read the receipt that I had printed from the WW website regarding the $19.95 per month and I saw that I had not misread. WW had "stolen" the $59 from my account. I called to request a refund and continuance of the program at the agreed upon cost per the receipt that I have. I was told by WW representatives that the only option was to cancel my membership, wait for a refund, and signup (and pay another $19.95) while waiting for a refund. This is not agreeable to me. They would then have $79.95 of my money.Desired Settlement: I was only supposed to receive a bill for $19.95. for one month. My receipt was not for 3 months at a time. I should have $40 available to me. It was an erroneous charge. I should be able to decide if I will continue with 3 months, per the receipt and agreement that WW had with me.

Business

Response:

Thank you for contacting Weight Watchers.Correct information was provided at the call to Weight Watchers. In order to issue a refund of $59.85, the account will be cancelled and subscribe again at the requested billing. You may keep user name so as to not lose any information.We have cancelled the account and refunded $59.85. You will see this amount within the next 2-3 business days posted to credit card on file.Feel free to contact us with any further questions.Sincerely,[redacted] Weight Watchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Weight Watchers has now cancelled my account, which I wanted to avoid in order to avoid the interruption in my program. I continue to disagree with their failure to honor the receipt provided on their website indicated a payment of $19.95 for one months service. This is a poor business practice and I would caution anyone against making payments to Weight Watchers as they will charge any amount that they choose to your credit card, despite what they provide in writing. They then leave it up to you to cancel your account while they hold on to your money and collect interest while I wait for my refund. Although it is only $59, when this is multiplied by the likely millions of billing "alterations" made by Weight Watcher's, it adds up. I am disappointed in this policy and lack of concern for customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: According to their new add, they had a new plan and I wanted to try it, I had been to Weight Watchers about 20 years ago and had good results with it, but not since they started their points program. Of course to see the new plan you have sign on for 3 months and so I did, but it is still the same old points system that I don't like, and so I told them I wanted my money back the next day but they are saying they will only refund 4.25 instead of the 53.00 I payed. I think I am being cheated by misleading advertizing, this transaction was done online at their website. I want the full amount of my money backDesired Settlement: It was the next day when I saw they didn't change anything, I already have the points booklets and all of that from when I tried it and failed the first time, I wrote them and asked for my money back, but they refuse!! I just don't think it is fair at all!!! And I want a full refund, I didn't get a single thing out of this transaction and I wouldn't have even thought about it if it wasn't for that misleading add!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined WW Online on 9/** for $56.85. I found the site not user friendly and did not give adequate information as to following the diet so that I could prepare my foods ahead of time and know what the points I am using are. I work 2 jobs and go to school, therefore, I do not have time to spend punching different foods into the computer so that I can get the points so that I can go grocery shopping. I called 9/** to cancel and [redacted] informed me I would have to pay for the memebership AND one month. Therefore, my refund is $7.95....this is not acceptable. Also, the money was taken out of my account immediatly, however, it will take me 7-10 business days to receive my refund! There was no way for me to go throught the site to see if it would work for me before I signed up or I would have done that!Desired Settlement: I would only like my refund of $56.85 which is what I paid.

Business

Response:

Your sign-up date was 9/**/2013. While researching your account, we were able to verify you contacted us by phone on 9/**/2013 to cancel your current subscription. You were refunded $7.95 at that time, as a courtesy we are crediting the additonal amount of $48.90 to the credit/debit card that was listed on file. You should see this credit within the next 3-5 busines days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had initially signed up for services on 10/**/13. I did not have access to my online account. When attending a meeting the following Thursday 10/**/13 it was brought to my attention that my account was deactivated. I was then told I needed to resign up and my credit card would be refunded the full amount of 42.95 no later than Monday 10/**/13. I checked my account and did not receive a refund so I called. Upon calling I was then told it should be in there on Thursday 10/**/13. When the [redacted] came, again no refund but they took out the second registration payment. I called on Halloween 10/**/13 to be told that refunds are in process, I'll ju** have to wait. It's now 11/*/13, still no refund and I called yet again to be told it should be there by 11/*/13. I'm now or 85.90 with no access services and [redacted] a full refund with no results. This is the worst customer service I have ever had. Glitches in their system multiple times, giving them multiple chances and still nothing but dissatisfaction.Desired Settlement: I want a full refund for the huge waste of my time. Full 85.90.

Business

Response:

We apologize this was not handled earlier. We verified the member was billed twice and with a phone call from the member to our Customer Service, one charge of $42.95 was refunded on 11/**2013.

Review: I joined Weight Watchers online on July **, 2013. After 1 month the website wasn't working properly. I spoke to a [redacted] who said their system is working properly & that it is mine that isn't. I am not able to access all of the website. I paid for a online service. I am not able to adjust the weight tracker. Entries added to daily tracker don't save.Desired Settlement: I have paid and am unable to use website all the way. I would like my money back since I can't use website.

Business

Response:

While we do understand the customer's concern to log into her account was not caused by an error on our website but rather complications regarding her computer. We have issued a refund in the amount of $57.85 back to the credit/debit card listed on file. If you have any questions regarding your refund status, please contact us at ###-###-####.

Review: When trying to cancel your online subscription the website appears to accept your cancellation but does not. When you call them they just say your account is still active. There are many complaints online for this same issue. Some people have even tried cancelling multiple times and continue being charged with the same result, a person on the phone tells them they are listed as still being active. I believe it is a scam to get our money longer. Please look into this matter.

Thank you.Desired Settlement: Minimally I would like my $19.99 back. I would like an investigation into the company to see why this business practice continues to happen instead of Weight Watchers rectifying the problem, so future customers are not cheated in the same way.

Business

Response:

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a refund. We issued a refund for $39.90 of which the member should see within 3 to 5 business days.Due to Weight Watchers recent system upgrade, issues are currently being addressed. We apologize for the inconvenience. Sincerely, Flo G[redacted]Corporate Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the new [redacted] 2.0 in December and I was never informed that if I downloading the app on my phone that the phone could help me find my [redacted] 2.0 if I lost it. Will I did lose it and by the time I was inform by customer service that I could use my phone to find it, it had been a week and their was no more power on [redacted] 2.0 to be found. Also, it was because of the poor workmanship of the bracelet that I lost it in the first place. I want a replacement at no cost to me. Also, I want a refund for my $5.00 monthly fee.

There response was:

Dear [redacted],

Thank you for contacting Weight Watchers. My name is April and I'll be happy to assist you with your Weight Watchers [redacted] subscription.

We are sorry to hear that you lost your [redacted].

You may purchase a new device at your local meeting location.

Once your new device arrives, all you need to do is connect it to your computer that has the [redacted]™ software installed and then enter your Weight Watchers® username and password. You do not need to register again. Your new Activity Monitor will be immediately linked to your account. We advise you to leave it connected for 2-3 hours the first time you connect your new Activity Monitor to ensure the battery is fully charged.

If you require additional assistance, please let us know.

Weight Watchers is committed to your success. If you have any other questions or concerns, please reply directly to this email so we can further assist you.

Thank you for contacting Weight Watchers. I wish you the best of luck on your weight loss journey. I hope you have a wonderful day!

Sincerely,

[redacted].

Customer Service Associate

Weight Watchers International

They didn't address my original email, they didn't say I'm sorry we can't replace it or we will give you back your $5.00 monthly fee.Desired Settlement: Since the band that holds the device became undone, I would like a replacement and the $5.00 monthly fee for April *, 2015 to May *, 2015.

Business

Response:

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.We will send a replacement [redacted] 2.0 as a one time Customer Service courtesy. The device does have "find my monitor feature" which will only work if Bluetooth is on and working.A credit of $5.00 was already issued when the account was closed. 3/**/15.Feel free to contact us with any questions.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I never received the $5.00 dollars back into my account.03/**/2015POS WithdrawalPOS Withdrawal (ELN) WEIGHTWATCHERS.COM WEIGHTWATCHERS.COM ###-###-#### NY $5.00But, I am satisfied with the new [redacted] 2.0. which I received today.Sincerely, [redacted]

Review: I would like Weight Watchers to refund me for all the charges on my credit card starting August 2014-November 2014 for an unauthorize billing. I used my credit card to purchase a 6 month pass not to charge my credit card on a monthly basis after that. I am a single Mom and I cannot afford to pay such charges for which I did not authorize or for which I did not use. In addition, if you have such program in which after you bought a product for 6 months and then you will be bill on a monthly basis I think is fair to say that an email should be send to the customers letting them know that an automated debit is about to begin. I think Weight Watchers does business in a discrete manner so that money is taken without authorization. It will only be fair to receive an email to let you know that such automated debit is about to begin. People's situation changes often and what if someone lost their jobs etc. you will still be charge for something you can't afford. I think Weight Watchers operates in really bad faith.Desired Settlement: I will appreciate it if I was to get a refund as soon as possible as I am being charge interest for such automated debit and right now I cannot afford any of this for a charge I did not authorize.

Business

Response:

By subscribing to Monthly Pass, you agreed to and accepted the terms of our Subscription Agreement. Section three of our Subscription Agreement clearly sets forth the payment and billing terms. Our subscription process is the same as many other online subscription processes, which automatically renew your account and bills your credit card unless you cancel. Additionally, there is a billing message on the page where you select your payment plan during sign up which reads: "PLEASE NOTE: Your Monthly Pass will automatically renew each month until you cancel. Your credit card will be charged up to 15 days prior to your renewal date at the standard monthly rate (currently $42.95 plus tax for Connecticut) to ensure you receive your new Monthly Pass card on time." Pursuant to the terms of our Subscription Agreement, we are unable to refund fees paid for months with billing dates that have come and gone. For more information regarding our policies visit the web pages below. Monthly Pass Subscription Agreement[redacted] Cancellation policy[redacted]WeightWatchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I agree with the policy but there should be a reminder email to let you know that now you are on a monthly plan. I feel that I lost all that money for nothing. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your inquiry regardingthe charges to the customer’s credit card. By subscribing to Monthly Pass, thecustomer agreed to and accepted the terms of our Subscription Agreement. Section three of our Subscription Agreementclearly sets forth the payment and billing terms. Our subscription process isthe same as many other online subscription processes, which automaticallyrenews the account and bills the credit card on file unless you cancel.Additionally, there is a billingmessage on the page where customers select their permanent user name, passwordand security hint question which reads: "PLEASE NOTE: Your Monthly Passwill automatically renew each month until you cancel. Your credit card will becharged up to 15 days prior to your renewal date at the standard monthly rate(currently $42.95; plus tax for Connecticut) to ensure you receive your newMonthly Pass card on time." We do not monitor usage or meeting room attendance. However, while it is not our policy,customer service is very important to us and we have been authorized to creditthe customer’s account for $85.90 (two months). [redacted] should see this credit on her next credit card statement. For more information regarding our policies visit the web pages below. Monthly Pass Subscription Agreement

[redacted] Cancellation policy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an email on 12/**/2013 at 4:30 am. It was an offer from Weight Watchers International for a promotion of 3 months at 50% off, which came to $64.42, and had to be paid upfront. The offer had to be purchased by 3/**/2014. When I tried to sign up online, the message I received was "the offer is "The offer you just saw is available in the area you selected, but at the price featured below. The price featured bellow was $10 off one month. I called Weight Watchers to complain about the misadvertising and was informed by the salesperson that this was an offer the expired the day before. The offer was sent to me that day and on their website said it had to purchased by 3/**/2014. I asked to speak to a supervisor. The supervisor told me that there had been a mistake made on the website and they were trying to change it. I told her that they should honor the deal since their advertising issue was not my issue. She offered to add 15 free days onto the $10 off first month. This is still not the deal I was offered. At this time she has sent it to headquarters to see if they will honor the advertisement.

I was so excited to see this deal that would allow me to be able to get a great price on a program that I really want to try, very disappointed in their response and lack of integrity in this matter. ThanksDesired Settlement: I would like to receive the advertised offer of $64.42 for 3 months. Thanks

Business

Response:

The member has signed up on our website on 12/**/2013 for the offer in question- Monthly Pass 50% off the first 3 months.

Review: Weight Watchers advertised a 3 month period to try their program for $59.00. What they don't state is when one takes advantage of the offer, one signs up for a recurring membership fee of $18.95 per month unless one cancels. This resulted in six months of unauthorized charges on my credit card until I received an email saying my credit card failed to go through. When I called Weight Watchers about this unauthorized charge, they stated that this is for the monthly online membership for Weight Watchers that I wasn't aware that I belonged to. I was told that when I took advantage of the special, there was very clear language online that there would be a recurring charge unless I cancelled. They insisted that I agreed to the charges even though I did not. I asked for a refund stating that what they are engaging in is deceptive business practice and they said the most they are allowed to do is 3 months of refund. So, in essence, I have to pay for a service that I did not use. This is unfair business practice, similar to the ones practiced by Webloyalty and Vertrue who are now out of business because of the same misrepresentation of services. Weight Watchers should not be allowed to continue taking advantage of unsuspecting consumers who are lured into signing up without clearly stating the facts that come with their services.Desired Settlement: Refund the six months of unauthorized charges.

Business

Response:

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts to ensure our customers understand our products and what they are purchasing. In the customer's case, we took several steps to inform her that her subscription would automatically renew unless she cancelled.

I have been a weight watchers online customer for over a year. I no longer need the subscription because I'm using a free diet tracking app now. I've tried to cancel my weight watchers subscription for the last three months without success. On the weight watchers website they offer two methods to cancel a subscription--an online form or an email. I've submitted each three times with no response and my account continues to get charged each month. I feel like the company purposefully makes the online form/email not work to continue charging its customers. They do not give a phone number to call or an alternative way to cancel. In my eyes they are scamming their customers.

Was happy with Weight Watchers until they changed the point system again. I tried to cancel my online subscription. Then I couldn't get any cancellation acknowledgement and was charged for another month,even though I sent in my cancellation a week in advance.

Review: On July [redacted] I signed up for Weight Watchers at 4:22pm. At 5:14pm I cancelled my account because my husband said it was too much money to spend. I immediately emailed Weight Watchers requesting a refund. They are refusing to issue a refund. I paid them $48.90. I cannot believe a company that large has to be so ridiculous over $48.90, I mean really?? I could see if I had waited to cancel but I cancelled less than an hour after signing up.Desired Settlement: I want my money refunded!!!

Business

Response:

Dear Sirs,

When the customer subscribed to Weight Watchers® Online and submitted her payment, she agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed. Due to these terms, she was eligible to receive a $0.00 refund.

However, while it is not our policy, customer service is very important to us and we have been authorized to credit her account with a full refund. She should see this credit on her next credit card statement. Her subscriber account cancelled effective immediately.

Much like a buying a CD, DVD or software, what she purchased is predominantly proprietary intellectual property (the music, the movie or the program). Like many companies who sell these products, our policy is that once you have access to the product, your payment is non-refundable. As we have no way of knowing if or how much of the diet she has used for her personal benefit, our practice is not usual to refund an account in full.

By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policies.

Sincerely,

Weight Watchers International, Inc.

Review: I cancelled my online membership via the website in February 2016. I was then billed for a March membership, as apparently the cancellation did not go through correctly (likely the result of what feels to be an incredibly inefficient website redesign). When I saw the charge on my credit card on March *, I logged back into the system to re-cancel my account and have received confirmation that it supposedly went through this time, but would like a refund for the erroneously billed March membership, as I shouldn't have to cancel this service multiple times.

I contacted Customer Service via email and received a form response that only acknowledged my second cancellation date and indicated that since I cancelled in March, I was not eligible for a refund--this ignores my February cancellation.Desired Settlement: Refund of March membership fees

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Weight Watchers contacted me directly and offered a refund.

Sincerely,