Weight Watchers International, Inc.

By subscribing to Monthly Pass, you agreed to and accepted the terms of our Subscription AgreementSection three of our Subscription Agreement clearly sets forth the payment and billing termsOur subscription process is the same as many other online subscription processes, which automatically
renew your account and bills your credit card unless you cancelAdditionally, there is a billing message on the page where you select your payment plan during sign up which reads: "PLEASE NOTE: Your Monthly Pass will automatically renew each month until you cancelYour credit card will be charged up to days prior to your renewal date at the standard monthly rate (currently $plus tax for Connecticut) to ensure you receive your new Monthly Pass card on time." Pursuant to the terms of our Subscription Agreement, we are unable to refund fees paid for months with billing dates that have come and goneFor more information regarding our policies visit the web pages belowMonthly Pass Subscription Agreement*** Cancellation policy***WeightWatchers International

Thank you for contacting Weight Watchers.Weight Watchers has no access to credit card billing information.The Monthly Pass account was cancelled March **, 2015.Sincerely,*** ***Weight Watchers International

Weight Watchers shows a credit in the amount of $was issued 10/**/ The reference number to this transaction is *** We have offered to be on a conference call with the *** ***'s bank to confirm the credit.Last phone call documented was 12/**/and *** *** was
contacting her bank.Please have her contact Corporate Affairs Weight Watchers @ ###-###-####.Sincerely*** *** *** *** ***

Our records indicate that an account was under the name of *** *** and the account was canceled effective 10/**/from a request received by email, at that time a credit of $was issued for the charge of $made on 10/**/14.WeightWatchers International

We believe that the subscriber is using the wrong username to access her account. We have sent an email to the subscriber giving her her correct username and instructions on how to switch her WeightWatchers Online subscriber account to a Monthly Pass if she wants to include meetings. We
canceled her account at the end of the plan on 11/**/14, so there will be no recurring billing on the WeightWatchers Online subscription
WeightWatchers International

Weight Watchers values our customers and takes pride inmaking sure our products meet and exceed their expectations. We have made efforts to ensure our customersunderstand our products and what they are purchasing. In this customer’s case we took several stepsto inform *** *** that her
subscription would automatically renewunless she cancelled.The new member is presented with a “Welcome to WeightWatchers Registration Card”. ***
*** out contact information and signs acknowledgement of theattached membership agreement. On thatsame registration card, there is a portion to be completed only if purchasingthe monthly pass. *** ***completed this section of her registration card, agreeing to the purchase ofthe monthly pass and activating the monthly pass account.In addition, *** ***is provided a Monthly PassTemporary Card. This documentationexplains the automatic monthly renewal and how to cancel the monthly pass. The individual subscribers are responsiblefor the terms of their subscription including the price plan under which theyare billed and for canceling their account before it is automaticallyre-billed. The Terms and Conditionsexplain automatic renewal and instructions of how to cancel the agreement***As we do not monitor individual’s non-attendance and it is up to the individual to cancel the account if theystop attending meetings.We evaluate eligibility for refunds on the basis of when thee-mail, fax, call or letter requesting cancellation was sent. Due to these terms, *** *** first contactto Weight Watchers was January **, 2015.Therefore, she would be eligible for one refund of the last billingdated January *, 20154. However, while it is not our policy, customer service isvery important to us and we have will issue *** *** a courtesy refund inthe amount of $Please let us know if the creditshould be applied to the credit card on file.Sincerely,***
*** *** ***Weight Watchers International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have reviewed the Monthly Pass account and see that a credit of $ was issued on 10/**/for the payment made on 9/**/as a customer courtesy as we had not received the Monthly Pass card for the period 09/**/thru 10/**/
WeightWatchers International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I agree with the policy but there should be a reminder email to let you know that now you are on a monthly planI feel that I lost all that money for nothing]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Weight Watchers has now cancelled my account, which I wanted to avoid in order to avoid the interruption in my program. I continue to disagree with their failure to honor the receipt provided on their website indicated a payment of $for one months service. This is a poor business practice and I would caution anyone against making payments to Weight Watchers as they will charge any amount that they choose to your credit card, despite what they provide in writing. They then leave it up to you to cancel your account while they hold on to your money and collect interest while I wait for my refund. Although it is only $59, when this is multiplied by the likely millions of billing "alterations" made by Weight Watcher's, it adds up. I am disappointed in this policy and lack of concern for customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Upon further research and contact with ***, we were able to find the account that was billing, it was for her daughter. We have issued a credit of $since *** origninally contacted us in June. Credits usually take to business days to appear on your
account
WeightWatchers International

Weight Watchers values our customers and takes pride inmaking sure our products meet and exceed their expectations. We have made efforts to ensure our customersunderstand our products and what they are purchasing. In the customer’s case, we took several stepsto inform him that his
subscription would automatically renew unless shecancelled.On step one of the siprocess she entered herinformation on the payment plan and health profile page. On that very same page, there is a paragraphlocated directly under the payment plan options that explains your account willbe renewed automatically until you cancel. Clicking the link below will take you to this page.***On step three of the siprocess she was asked to readand accept the subscription agreement. The message reads, “By checking this box, you acknowledge that you haveread and agree to be bound by our Subscription Agreement”. The Subscription Agreement, which he agreedto before gaining access to the subscriber tools, clearly sets forth our automaticbilling policy.***In addition, the subscriber is responsible for the terms oftheir subscription including the price plan under which they are billed and forcancelling their account before it is automatically re-billed.We evaluate eligibility for refunds on the basis of when theemail, fax, call or letter requesting cancellation was sent. Due to these terms, the customer is noteligible to receive a refund. However,because customer service is important to us, we have issued a refund in theamount of $(months billing) which usually takes 3-business daysFeel free to contact us with any additional questions.LoriWeight Watchers International

Thank you for contacting Weight Watchers.A refund was applied to this subscriber account in the amount of $January **, The credit should be showing on the next billing statement.The issuing department left a voice mail message and sent an email with this information.Please let us
know if you have any further questions.*** ***Weight Watchers International

Thank you for your inquiry regardingthe charges to the customer’s credit cardBy subscribing to Monthly Pass, thecustomer agreed to and accepted the terms of our Subscription Agreement. Section three of our Subscription Agreementclearly sets forth the payment and billing termsOur subscription process isthe same as many other online subscription processes, which automaticallyrenews the account and bills the credit card on file unless you cancel.Additionally, there is a billingmessage on the page where customers select their permanent user name, passwordand security hint question which reads: "PLEASE NOTE: Your Monthly Passwill automatically renew each month until you cancelYour credit card will becharged up to days prior to your renewal date at the standard monthly rate(currently $42.95; plus tax for Connecticut) to ensure you receive your newMonthly Pass card on time." We do not monitor usage or meeting room attendance. However, while it is not our policy,customer service is very important to us and we have been authorized to creditthe customer’s account for $(two months). *** *** should see this credit on her next credit card statement. For more information regarding our policies visit the web pages below Monthly Pass Subscription Agreement
*** Cancellation policy
***

WeightWatchers has made numerous attempts to reach *** the last being on 08/**/to the email address we have on her Monthly Pass account. We have tried to contact *** by telephone , however the phone number provided on her Monthly Pass account is a non working number
Your Monthly
Pass subscription has been canceled effective 09/**/
However, our records indicate that you have already been billed for your next subscription monthWe have issued you a credit, which you should see on your next credit card statement. You will be receiving a new Monthly Pass card via postal mailPlease destroy it.
By subscribing to Monthly Pass, you agreed to and accepted the terms of our Subscription AgreementSection three of our Subscription Agreement clearly sets forth the payment and billing termsOur subscription process is the same as many other online subscription processes, which automatically renew your account and bill your credit card unless you cancel
Additionally, there is a billing message on the page where you select your payment plan during sign up which reads:
"PLEASE NOTE: Your Monthly Pass will automatically renew each month until you cancelYour credit card will be charged up to days prior to your renewal date at the standard monthly rate (currently $plus tax for Connecticut) to ensure you receive your new Monthly Pass card on time."
Pursuant to the terms of our Subscription Agreement, we are unable to refund fees paid for months with billing dates that have come and gone
For more information regarding our policies visit the web pages below
Monthly Pass Subscription Agreement
***
Cancellation policy
***
WeightWatchers International

Thank you for contacting Weight Watchers.Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations.We will send a replacement *** as a one time Customer Service courtesy The device does have "find my monitor feature" which
will only work if Bluetooth is on and working.A credit of $was already issued when the account was closed3/**/15.Feel free to contact us with any questions.Sincerely,*** ***

Can you please have *** *** forward the email from *** along with the account # which is being left on her voice mail by ***?Send to *** attn: *** ***I will follow up with parties involved.Many Thanks,*** ***Weight Watchers International

Thank you for contacting Weight Watchers.In response to the above complaint, records are showing all monies have been issued back to this subscription account. 1/**/- refund 19.901/**/- refund 45.11Please feel free to contact us with any further questions.Sincerely,*** Weight
Watchers International

By subscribing to Monthly Pass, you agreed to and accepted the terms of our Subscription AgreementSection three of our Subscription
Agreement clearly sets forth the payment and billing termsOur subscription process is the same as many other online subscription processes, which automatically
renew your account and bill your credit card unless you cancel
Additionally, there is a billing message on the page where you select your payment plan during sign up which reads:
"PLEASE NOTE: Your Monthly Pass will automatically renew each month until you cancelYour credit card will be charged up to days prior to your renewal date at the standard monthly rate (currently $plus tax for Connecticut) to ensure you receive your new Monthly Pass card on time."
Pursuant to the terms of our Subscription Agreement, we are unable to refund fees paid for months with billing dates that have come and gone
For more information regarding our policies visit the web pages below
Monthly Pass Subscription Agreement
***
Cancellation policy
***
Weight Watchers International