Weight Watchers International, Inc.

Review: I became a Lifetime member of Weight Watchers in the 1970's. I attained my goal and a perk of Lifetime Membership was that the cost of attending a meeting was to remain, for my lifetime, what I paid at that time, $2.00 a meeting. I went today and they said that perk was no longer available for Lifetime Members and the cost was $14.00 This was a part of the contract at that time and I don't understand how they can just change it. I was never even notified.Desired Settlement: I want to go to Weight Watchers for $2.00 a week, as stated in the original contract for a Lifetime Member

Business

Response:

A

Lifetime member may attend a meeting for free as long as he/she meets both

of the following criteria:

1.

Weighed

in at least once the previous calendar month

2.

Is

within 2 pounds of his/her goal weight

If

both criteria are not met, the member must pay for the meeting. The

member may pay using any of our current payment options (Monthly Pass,

17-Week Pass, or Pay As You Go). They must pay the current price.

There were different pricing plans in place when these territories were owned

by a franchisee (back in 1999). In this case, the state of Washington was

a previous franchised owned area. However, once a franchise gets purchased by

WWI (Weight Watchers International), the old prices are no longer valid, and

the WWI pricing takes effect.

Current

pricing information is available in the meeting room locations via a pricing

brochure that fully explains the WWI pricing policy.

If

you or [redacted] has any further questions, please direct all future correspondence

to the following email address: [redacted].

Sincerely,

Review: I signed up for Weight Watchers on 8/*/13 and paid $42.95 to join. I cancelled services (by email) within the 5 day grace period on 8/*/13 due to non-access to their site due to computer issues. On August *, 2013 I recieved email confirmation #[redacted] and the following info: We have received your request for a refund. According to our records your cancellation request is within five days of your sign up date. Based on our cancellation policy we have issued you a full refund. Because this payment was made at your meeting room, we are unable to credit the credit card we have on file. We will be sending you a refund check to the address below. If this is not a valid address please contact us right away. Please allow 4 – 6 weeks for the refund to be processed and sent to my address. While you no longer have access to Weight Watchers® eTools, you can still log in any time and enjoy the FREE features found on the website. In addition, you will continue to receive our newsletters and announcements if you opted in. If you would like to opt out of this service, please unsubscribe. You will be receiving your first Monthly Pass card by postal mail. When your card arrives please destroy it. Sincerely, [redacted] Customer Service Associate [redacted] I have made several calls to there office to obtain refund but I keep getting the run around.Desired Settlement: I am requesting Weight Watcher to refund money paid in the amount $42.95 for my canceled prescription. It has been almost 2 months and have not rec'd phone or email contacts from Weight Watcher regarding this descerpancy and would like my refund mailed to my address they said they would mail to me. Weight Watcher has said they it would be in the mail twice which was 2 weeks ago. My acct info: [redacted] Unique user name [redacted], I paid using credit card ending [redacted] (which has since been cancelled by the BMO [redacted] due to unauthorized fraudulent activities) Valid Start Date 8/*/13 Cancellation Date 8/*/13.

Business

Response:

Our records indicate a refund check in the amount of $42.95 was issued on 10/*/2013. Please allow up to 2-4 weeks for delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After 2 months I finally recieved my refund check in the mail on 10/*/13 from Weight Watcher in the amount described in this response. Thanks for your help!

Sincerely,

Review: I signed up for WW on line at the first of the year. My account was not working so I asked for a refund and signed up using another account. This service was also no working and I asked for a refund. I received a refund on one but not the other but they kept billing month after month although I repeatedly asked to cancel and refund as I could not access the service In September I tried to return to WW not knowing that I had been paying for an account since January 2013 I would like to have all of these fees refunded to me. It totals $243Desired Settlement: DesiredSettlementID: Refund

Refund all monies paid. January 2013 $56.95January 2013 $56.95April 18.95May 18.95June 18.95July 18.95August 18.95September 56.95$265.98

Business

Response:

We want to explain the particulars of the member's subscription. According to our records the member signed up for a Weight Watchers Online 3 month Savings Plan on 1/*/2013. On step one of the sign-up process the member entered her information on the payment plan and health profile page. On that very same page in the Select a Payment Plan section are the Payment Terms.

When the members subscribed to Weight Watchers Online and submitted her payment, she agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed. Due to these terms, the member is not due a refund.

Review: I originally signed up for a three-month subscription to the online service. I signed up using my [redacted] account, and agreed to pay the subscription fee for the three months, as it was one lump sum.I never received an e-mail that notified me of my three-month subscription ending, and to my knowledge, I never agreed to continually be billed for the consecutive months. However, at the end of my paid subscription, [redacted] sent me an e-mail to notify I had been charged $19.95 by Weight Watchers for a new month's subscription.Immediately, I canceled my Weight Watchers account, and requested to be refunded for the month that I was charged and would not use. However, I did not receive any acknowledgement nor refund from the company. I am angry and would hesitate to recommend any person to use the site, knowing that they are unclear in their automatic continual payment policy.Desired Settlement: I want my $19.95 automatic payment to be refunded to my [redacted] account.

Business

Response:

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts toensure our customers understand our products and what they are purchasing. In the customer’s case, we took several steps to inform her that hersubscription would automatically renew unless she cancelled. On step one of the sign-up process, she entered her information on the payment plan and health profile page. On the very same page, there is a paragraph located directly under the payment plan options that explains your account will be renewed automatically until this is cancelled. Click this link below will take one to this page:[redacted]On Step three of the sign-up process, we invite the new member to read and accept the subscription agreement. The message reads, “By checking this box, you acknowledge that you have read and agree to be bound by our Subscription Agreement”. The Subscription Agreement, which she agreedto before gaining access to the subscriber tools, clearly sets forth our automatic renewal policy.By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our automatic billing policy. [redacted]In addition, when her subscription was processed successfully, she was brought to a welcome page. Customers are asked to print this page so that they can keep a copy for their records. It is their online receipt. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and forcancelling their account before it is automatically re-billed.We evaluate eligibility for refunds on the basis if when the e-mail, fax, or letter requesting cancellation was sent. Due to these terms,the customer is not eligible for a refund. However because customer service is important to us, we have issued a full refund of $ 19.95 which usually takes to reflect from today’s date of 5/*/15. Please note this time frame is when it is delivered to her [redacted] account; we cannot speak how long it will take them to report the money to her own accounts. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a lifetime member of WeightWatchers and have a free [redacted] voucher which gives me free online access to [redacted] for 8 weeks. I entered a new code on [redacted], Feb **, 2015 and the new renewal date came up as 04/**/2015 (which would be correct) but when I tried to "confirm change and review your account status" I got an error message. I tried a few more times and kept getting the new renewal date but when I tried to confirm, I got the same error message. I tried the code again a few times the next day at work and encountered the same problem (see attachment #1 which shows the new renewal date of 04/**/2015). I sent an email to Weight Watchers support line advising of my problem and providing the error message I had received (see attachment #2 showing my email and showing the error message I was receiving). When I entered the code on Feb **, 2015. it was no longer giving me the new renewal date but instead now it tells me the code is invalid. Attachment #3 shows all the emails back and forth from Feb ** - Feb **, 2015. If you read the emails you will understand my frustration. The emails seem to go round and round in a circle with no one actually taking care of the problem. I did have to update my credit card info but since my [redacted] voucher code provides me with free access, the credit card number should not have been a problem in the first place. The [redacted] voucher code had never been used before (I only scratched the voucher card off on Feb ** so no one could have used it before me) and the code was not invalid Feb ** - Feb **, 2015. Perhaps my having to enter it so many times triggered something which then made it invalid. Also I don't know why they waited so long to ask for the code. It should have been checked a week earlier. I will have to cancel my account on Feb **/15 or I will be charged $17.95 for each of the two months I should be able to access [redacted] for free for a total of $35.90.Desired Settlement: I would like the [redacted] voucher replaced because I will be charged $17.95 each for 2 months without it. When I received this code I had weighted in properly and was within my goal weight and therefore met all the requirements. When this is settled I want my dates to start from the new settled date not from Feb **/15 because I will not be able to access my account after Feb **/15 as I will be cancelling it until I get a replacement [redacted] voucher.

Business

Response:

Thank you for contacting Weight Watchers.A credit was placed on her account 2/*/2015 in the amount of $17.95. An 8 week time credit has been applied to the account. The next bill date will be 5/*/2015.Feel free to contact us with any further questions.[redacted]Weight Watchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I enrolled in weight watchers in October of 2013 for a three-month period. Before the three month period was up, I went on the website and cancelled my membership. I received an e-mail acknowledging the cancellation. I saved the e-mail for several months, but my e-mail program only saves them for so long, so I can no longer produce the e-mail. I use my credit card regularly and did not notice that an $18.95 monthly charge was being billed by weight watchers. When it was noticed in October, I tried to remedy the situation. To this date, I have never have had a single customer service operator pick up the phone after nearly an hour of holding on three occasions. I went to the local office at 3:00 on a Thursday and it was closed. Multiple e-mails have gone unanswered for days, only to deny that there was a problem. They maintain that their records show no cancellation, so I am due no refund. Why would I want to continue to pay them for a service that I no longer wanted? I realize that I have no proof now of my cancellation, but they have no proof that I did not cancel. I also have an e-mail dated 10/**/14, where they acknowledged that my membership was now cancelled, yet my credit card was billed again on 10/**/14.Desired Settlement: 10 monthly charges of $18.95 were charged without my authorization. I would like the $189.50 refunded.

Business

Response:

We apologize, but we do not access or monitor individual accounts in order to determine refunds based upon non-usage. In accordance with the subscription agreement, the individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and for canceling their account before it is automatically re-billed. We evaluate eligibility for refunds on the basis of when the cancellation was sent. Due to these terms, you are not eligible to receive a refund. However, customer satisfaction is very important to us and we have been authorized to credit your account the maximum amount of $94.75. It covers 5 months of billings to your account. You should see this credit on your next credit card statement. Please refer to our subscription agreement for additional inquiries you may have regarding our refund policies by visiting the following page: [redacted]WeightWatchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was a weight watcher member years ago (approx 2-3) and was paying $42.95 per month for the service. I lost weight and stopped using the service. My auto billing continued to process during this time. It was deducted from on American Express card which I was using only sporadically. Due to the nature of my job and life, and the fact that I paid my Am Ex bill automatically online, I neglected to examine my statements on a monthly basis. Within the past year, I checked the account because my balance was not decreasing as I thought. I saw that I was still being billed for the service that I had stopped using years ago. I contacted Weight Watchers and gave them all my information. They informed me that they could not locate an account in my name. I sent them all the information that I could but they still could not locate any billed accounts. I have since emailed their customer service about 10 times or so to continue to try to explain the situation and get a resolution. I asked to speak with a supervisor but did received no response. I have only received responses from different customer service reps that could not resolve the issue nor elevate my complaint.Desired Settlement: I would like a refund of 2 years worth of payments that I have made. $42.95 per month. As a consumer, I believe I should have received a monthly email stating my account was being deducted. That way I would have been aware of the situation and remedied it in a timely manner. I am disappointed and angry that Weight Watchers company has abused my credit card and declined to assist even after multiple complaints.

Business

Response:

Upon further research and contact with [redacted], we were able to find the account that was billing, it was for her daughter. We have issued a credit of $171.80 since [redacted] origninally contacted us in June. Credits usually take 3 to 5 business days to appear on your account.

WeightWatchers International

Review: I signed up for 3 mos Weight Watchers in 2012 they continue to charge my credit card $18.95 per month.Desired Settlement: Refund of charges

Business

Response:

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts to ensure our customers understand our products and what they are purchasing. In the customer's case, we took several steps to inform her that her subscription would automatically renew unless she cancelled.

On step one of the sign-up process she entered her information on the payment plan and health profile page. On that very same page, there is a paragraph located directly under the payment plan options that explains your account will be renewed automatically until you cancel. Clicking the link below will take you to this page.

On step three of the sign-up process she was asked to read and accept the subscription agreement.

The individual subscriber is responsible for the trems of their subscription including the price plan under which they are billed and for cancelling their account before it is automatically re-billed. We do not monitor individuals account for usage.

We evaluate eligibililty for refunds on the basis of when the e-mail,fax, or letter requesting cancellation was sent. Due to these terms, the customer is not eligible to receive a refund. However, because customer service is important to us, we have issued a three month refund received 2/**/14 and will issue another three month refund for a total of six month refund. The member should see the additonal three month refund in 3-5 business days to reflect from today's date of 3/**/2014.

Weight Watchers Customer Care

Review: I purchased a three month online Weight Watchers membership in the amount of $56.85. At the end of the second month, I cancelled the service. I checked my next two credit card statements to ensure I was not charged. Unfortunately, I did not check the next month's statement, which had THREE monthly membership charges of $18.95 each. For the next 6 months Weight Watchers online sporadically charged my card. Some monthly statements had no charges, while others had 1-2 monthly charges. When I eventually caught this, I called Weight Watchers. They could verify that I had not used the online program since the time that I claimed to have cancelled the membership. Furthermore, I explained that I was 8 months pregnant, which would make me ineligible to participate in the program. However, after being on hold off and on for over an hour, I was disconnected. A second call took about 30 minutes to speak with a supervisor who claimed that I was not eligible for a refund; however, she did cancel my account, which also cancelled yet another pending payment that Weight Watchers was trying to process on my credit card. After looking at online reviews for Weight Watchers online, I found this to be a pattern, as many other consumers complained of similar issues. I was fraudulently charged a total of $170.55.Desired Settlement: I would like Weight Watchers online to refund my credit card in the amount of $170.55.

Business

Response:

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts to ensure our customers understand our products and what they are purchasing. In the customer’s case, we took several steps to inform her that her subscription would automatically renew unless she cancelled.

Review: I signed up for a 3 month trial on Feb. [redacted] without having it made clear that charges would continue without notification to me even if I wished to discontinue. I had to opt out. I was billed in May and received my credit card billing in June. I called Weightwatchers and was told that I had to pay the first charge of May ** but all other charges would be removed now that I had notified them that I did not want to continue. I was given a confirmation number [redacted]. I received by credit card bill for June and I had another charge dated June [redacted]. I called weightwatchers and was told that since they had billed for the next month before called to dispute the first charge I needed to pay that charge also. I asked on both calls to speak to a supervisor and was told on both occasions that none were available. I have disputed both charges with my credit card company and plan on filing a claim in small claims court if these charges are not remove. It is my opinion that Weightwatchers.com employs deceptive practices which need to stop.Desired Settlement: A letter of apology and a refund of the two charges

Business

Response:

Dear Sirs,

When the customer subscribed to Weight Watchers® Online and submitted her payment, she agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed. Due to these terms, she was eligible to receive no refund.

However, while it is not our policy, customer service is very important to us and we have been authorized to credit her account in the amount of $37.90. She should see this credit on her next credit card statement.

Sincerely,

Weight Watchers International, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Weight Watchers website is not allowing customers to cancel. When you click through the cancellation forms, it takes you back to the support page, but does not actually cancel your subscription to their online programs.
I called support and they cancelled me--I think. They gave me a cancellation number, but I have not received any confirmation emails and my online account has not changed to show that I have a cancellation pending. The online account status still shows that they plan to bill me on Feb **, so I'm not wholly convinced that my cancellation was actually processed.
Consumers, beware. The practices of this business seem to be shady right now. If I was not truly cancelled, I will file a formal complaint with the Revdex.com.

Review: They sell an Internet tool to track food and activity. The tool is regularly not available. It gives a pop up saying 'sorry, it's us, not you'. When contacting customer service it's a run around. Days waiting for an email response. ~45 min hold times. They say delete and re install app. That only works occasionally. They said they would give me a month free back in December and my credit card was billed anyway. I'm in limbo waiting for a response from a 'higher department'. They know the tool is bogus, their meeting leaders acknowledge it in every meeting.Desired Settlement: Apology and two months credit. And a tool that works!

Business

Response:

Thank you for contacting Weight Watchers. We received the member's request and concerns. We reached out to the member, apologized for site issues. We also issued a refund for $39.90 of which she requested a check be sent. We also informed the member, if she should experience further issues to contact Corporate Affairs directly.Please let us know if you have further questions or concerns. Have a great day!Sincerely,Flo G[redacted]Corporate Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my Weight Watchers account on 2/*/16 via the Weight Watchers website which said it would be cancelled effective immediately. However, my account is till active and I was charged for another months service on 2/*/16.Desired Settlement: I want a full refund of $54.95 and I want my account immediately cancelled.

Business

Response:

First and foremost, we would like to extend our apologies on behalf of Weight Watchers. This is truly not the experience we ant any member to have with our company.We cancelled the member's account and issued a refund for $54.95 of which should be applied within 3 to 5 business days. Again, we apologize for any inconvenience. Sincerely,Flo G[redacted]Corporate Affairs

Review: I first become a paying Weight Watchers ("WW") customer on or about July **, 2010. Since that time, there have been some periods in which I cancelled my paying membership, but my login credentials and access to the Weight Watchers community boards (the "Boards") remained intact. Most recently, I resumed my paid membership in or about October 2013. The Boards are open to the public, but are also a component of their weight loss services for paid members such as myself.

As of April *, 2014 and ever since, my experience on the Boards, specifically a board entitled the "General / Daily Thread," has been marred by repeated cyberbulling. I am an attorney, licensed to practice for over ten years, and am constantly mocked with claims that I am not an attorney, or a “faux attorney,” or similar garbage. I have been called a “bad mom.” My [redacted] page was posted on the GDT without my permission and against my will. I have been falsely accused. The bullies have attempted to silence me. They have attempted to block my access to the friendly and helpful members of the community. They have tried to run me off the GDT. They have instigated real life damage to my business.

WW tells its members to report any postings on the Boards which are harassing, abusive or otherwise violate the WW Community Standards. I have made countless reports and written several letters to WW staff about harassing and abusive postings since April. WW's sole remedies for dealing with violative postings are limited to deleting posts, warning the users who posted them, and banning users from the boards. However, even if a user is banned, he or she can easily sign up again under a different username and continue the abuse. WW procedures for dealing with online abuse and bullying are sorely ineffective.

An additional way in which I have been bullied on the Boards is for posters to gang up on me and all report me at once. Incredibly, WW has penalized me as a result of the malicious reports from the very people who are bullying and harassing me. My participation in the Boards has been banned by WW four times as of this date. WW will not even provide me with the opportunity to defend myself against the attacks, even if I use civil, non-threatening language. I am a paying WW customer but am prohibited from participating in the Boards, largely as a result of malicious reportings from those who bully me on the Boards.

I am completely flabbergasted. I had trusted WW for so long and, despite many failures with the dieting program in the past, was finally beginning to have success. In trusting WW as a company, I also trusted them to manage their community boards in such a way that online bullying wouldn’t even make it out of the gate. Who better than WW to know how detrimental cyberbullying can be to someone’s self-esteem and morale, and how destructive it is to dieting efforts? I trusted and relied on WW to protect me from bullying on its websites. Also, an organization or product is only as strong as its weakest link, and why would WW tolerate such a weak link as an abusive online community, the same community which is frequently advertised as welcoming and supportive, which one endorser described as being like having a crowd cheering you on while running a marathon? WW failed my trust.Desired Settlement: I want my access to the WW Community Boards reinstated, under "Writing&Law," one of my banned usernames. I want WW to establish a "zero-tolerance" policy for online bullying. I want WW to stop penalizing me as a result of malicious reports from those who are clearly abusing me. I want WW to stop penalizing me for attempting to defend myself against abuse. I want WW to protect me against abuse on the Boards.

If WW will not restore my access to the Boards and protect me from bullying and abuse there, I want a full refund of all monies I have paid to WW from April 2014 onward.

Business

Response:

Thank you for contacting Weight Watchers.

We appreciate the participation of all of our subscribers in our

Online Community.

As stated on Weight Watchers Web Site, you

acknowledge that all Content posted, emailed, or otherwise transmitted to or on

this Website, whether posted at our request or voluntarily, and whether

publicly posted or privately transmitted (collectively, the

"Postings"), are the sole responsibility of the person who made such

Postings. This means that you are entirely responsible for all Postings that

you post, email or otherwise transmit to this Website. We do not control the

Postings posted, emailed or otherwise transmitted on our Website by others and,

as such, we do not guarantee the accuracy, integrity or quality of such

Postings. Although we have adopted community standards and conduct guidelines

for the users of our Website (as described below), you understand that by using

this Website, you may be exposed to Postings that are offensive or

objectionable. Under no circumstances will we be liable in any way for any

Postings (other than for Content developed by us), including, but not limited

to, for any errors or omissions in any Postings, or for any loss or damage of

any kind incurred as a result of the use of any Postings posted, emailed or

otherwise transmitted to or through this Website.

We reserve the right to remove any postings

on our boards, and if you fail to observe our Community Standards and Conduct

Guidelines, we will terminate your participation in the community. (See our full Terms and Conditions for more

detail [redacted]

)

Weight Watchers will not reinstate “Writing & Law” to

the Community Boards.

However, while it is not our policy, customer service is

very important to us and we have issued a partial refund in the amount of

$37.90 (2 months x $18.95 June & July Payment) [redacted] use the product for the month of May. The account will be closed effective today,

July **, 2014.

Weight Watchers International

Review: I joined weight watchers online last year. I didn't like it so I cancelled. Months later I realized they had been charging me the monthly fee. I wrote and called the website. The first person could only cancel me now and she gave me the customer service number. After a lengthy wait the customer service woman said I could not get a refund because I did not know my cancellation number. I explained that she could look at my weight watcher account to see that there had been no activity at all. She made it clear that never using the site made no difference but she would give a 3 month refund as a "courtesy." I was upset because I felt like I was the victim of a scam or a bad policy. I checked complaint websites and found this same problem mentioned by other ex- weight watchers. I have been an occasional weight watcher since the beginning as my Mom was a lecturer when [redacted] started the program as a group for people to help other people. The company has changed in many ways but the worst change is shown by the disdain the website has for its customers. This contempt is evidenced by the ease of the sign up and the difficulty of cancellation. By the way, there was no cancellation number sent with the second cancellation, and no refund into my account. I would like a refund that reflects the year I paid for a service I cancelled. I would appreciate an apology as well.Desired Settlement: I was charged 18.95 per month since February 2012 when I cancelled. I would like a refund.

Business

Response:

When she subscribed to Weight Watchers Online and submitted her payment February **, 2013, the customer agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for terms of their subscription including the price plan under which they are billed. We do not monitor usage of any subscribers accounts.

However, while it is not our policy, customer service is very important to us and we have issued a refund in the amount of $113.70.(6 months x $18.95) She should see the credit on the next billing statement. Her subscriber account has been cancelled.

The sign-up fee gives subscribers access to proprietary infirmary intellectual property (the music, the movie or the program). Like many companies who sell these products, our policy is that once you have access to the product, your payment is non-refundable. As we have no way of knowing if or how much of the diet he may have used for her personal benefit, we cannot refund the full amount.

By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policies.

Sincerely,

Review: On 11/**/13 I signed up for 14 day free trial of Weight Watchers online. At the end of the 14 day term I was to be billed $65 as long as I didn't cancel before hand. After signing up I checked my banking information to find I had already been charged the $65. After requesting a refund, through email, I was told that I didn't sign up for what I did and didn't qualify for a refund. I then took a screen shot of what the website said and sent that back to them. I was told again I didn't qualify for a full refund. The website has since been changed and the wording I signed up for removed. I have screen shots of both and the transcripts of the email conversation.Desired Settlement: I want a full refund of my $65

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The following is the email that I received...

Dear [redacted],

Thank you for contacting Weight Watchers. My name is [redacted], and I am happy to assist you today.

I do apologize for any inconvenience you experienced recently.

In order to sign up for the 2 weeks of free eTools, there is an

access code that you will need to get from a meeting location.

Unfortunately, these codes are only available from meeting locations.

Though we never enjoy losing a member, per your request, your

subscription with us has been cancelled. You will have full access to

your subscriber tools until your expiration date of 11/**/2013. A refund of $65.00 has been applied to your account. Please allow approximately 7-10 business days for this credit to process.

The confirmation number for your cancellation is: [redacted]

When your subscriber account expires, it automatically becomes a free

registered user account. You can log in whenever you want and enjoy the

free features found on the site. In addition, you will continue to

receive our newsletters and announcements. If you would like to opt out

of this service, please unsubscribe.

Weight Watchers is committed to your success. If you have any other questions or concerns, please feel free to contact us.

Thank you for contacting Weight Watchers. I wish you the best of luck

on your weight loss journey. I hope you have a wonderful day.

Sincerely,

[redacted].

Customer Service Associate

Weight Watchers International

Sincerely,

Review: I signed up for what a I believed was a 3 month trial for weight watchers in February 2011. I did not agree to the impeding recurring charges they charged my account of $430. I just noticed the charges on my credit card statement. I have not accessed their website or services in over 2 years. These charges are erroneous and I demand a refund. Their practices of tricking people to sign up for a 3 month trial and then continually billing without the consumers consent is deceptive. I was given no value for the $430 I was charged over a two year period ( 17.95 a month). Weight watchers can easily refer to their records that I have not logged on to their website or used any of their services they deceptively charged me for in over two years.Desired Settlement: Please refund the $430 in charges to my credit card account that you obviously have on file.

Business

Response:

Dear Sirs,

WeightWatchers.com values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts to ensure our customers understand our products and what they are purchasing. In this customer’s case, we took several steps to inform him that his subscription would automatically renew unless he canceled.

On step one of the sign-up process he entered his information on the payment plan and health profile page. On that very same page, there is a paragraph located directly under the payment plan options that explains your account will be renewed automatically until you cancel. Clicking the link below will take you to this page.

On step three of the sign-up process he was asked to read and accept the subscription agreement. The message reads, "By checking this box, you acknowledge that you have read and agree to be bound by our Subscription Agreement”. The Subscription Agreement, which he agreed to before gaining access to the subscriber tools, clearly sets forth our automatic renewal policy.

By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our automatic billing policy.

In addition, when his subscription was processed successfully, he was brought to a welcome page. The billing message in step one of the sign-up process, also appears on this page. Customers are asked to print this page so that they can keep a copy for their records. It is their online receipt.

The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and for canceling their account before it is automatically re-billed.

We evaluate eligibility for refunds on the basis of when the e-mail, fax, or letter requesting cancellation was sent. Due to these terms, the customer is not eligible to receive a refund.

Sincerely,

Supervisor, Customer Service

Business

Response:

Dear Sirs,

We apologize, but we do not access or monitor individual accounts in order to determine refunds based upon non-usage. In accordance with the subscription agreement, the individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed and for canceling their account before it is automatically re-billed.

We evaluate eligibility for refunds on the basis of when the cancellation was sent. Due to these terms, you are not eligible to receive a refund.

However, customer satisfaction is very important to us and we have been authorized to credit your account the maximum amount of $107.70. It covers 6 months of billings to your account. You should see this credit on your next credit card statement.

Please refer to our subscription agreement for additional inquiries you may have regarding our refund policies by visiting the following page:

http[redacted]

Sincerely,

Weight Watchers International, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined Weight Watchers online on 3/**//13 for 6 months for a total of $93.15. Just recently on 6/**/13 I talked with [redacted] at [redacted] and she stated they would refund my account in the amount of $56.85; however, she later changed that amount to $44.25. I did not use the online membership right away. I used it very sparingly but I did use it. Maybe that is a fair amount--I don't think so. Most days had no weight watchers entries-only entries about health issues with my husband and son. I do have a record of those entries as well as my membership fees. On 3/**/13, I ordered a Red membership kit for $39.95 and a "skin" for a calculator for $1.45. I was very unhappy with the purchase and I was informed that if I was unhappy with anything I could return it and my money would be refunded. I emailed the online store continually and to this day I have never received a response from them. I called a number I found and they could not help me. I finally mailed the purchase (in the original packaging and not used) to the Weight Watchers location in Everett. ( I have a copy of the letter I sent them and also the Post Office Receipt). I gave them my name, address, phone number, and email address and suggested they mail me a refund immediately. I have never heard from them. When I spoke with [redacted] at the 800 number above she could not give me a number for the Everett location. My son had emergency surgery, my husband (90 years old in October) has been in the hospital several times and I am his fulltime care giver and cannot leave him to go to the Everett Weight Watchers location. I've been dealing with this since March, 2013. Weight Watchers has been rude and have not contacted me or refunded me for my purchases that I returned. I need a refund!!! Product_Or_Service: weight watchers online membership Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I would like a refund for the $39.95 and the $1.45 for the kit and the calculator skin. $41.40) I returned them unused and in the original packaging to the Weight Watchers Store Location in Everett, WA.I also think I deserve more than $44.25 refund for my membership of $93.15.I'll let you be the judge of that.Thanks for your help!

Business

Response:

ID # [redacted]

Dear [redacted],

A refund was credited to [redacted]'s AMEX account in the amount of $45.34. This refund represents the charge for the Ultimate 360 Kit and Calculator Skin purchased through her online subscription. [redacted] mailed the said products to the Weight Watchers location in Everett, WA, and were not returned via standard online return procedure. As a courtesy, we have refunded an additional $18.95 back to [redacted]'s AMEX account via her online subscription to cover postage paid.

Sincerely,

Weight Watchers International, Inc.

Review: For the past 4 months I have attempted to cancel my membership and every month I continue to get billed for it. I have tried contacting weight watchers, cancelled via the online form even tried to dispute the payment on [redacted].Desired Settlement: I want a refund for the past 4 months, they can tell the product has not been used, they have to have records of my attempt to cancel as I do too. They need to address their billing issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Have been receiving unsolicited emails to my personal email address every Monday for months now. I have contacted your 800# to have my name removed with no success. Have filed a complaint with the Truste National Web Compliance Group. That complaint is still pending. I have NO business relationship or affiliation with this company.

Every Monday I receive an email from Weight Watchers. The option to unsubscribe does NOT function as I have tried it several times. I also have notified Truste about this privacy and website violation.Desired Settlement: I am requesting formal notification that my name and email address will be removed from your corporate database and all emails, advertising and marketing coming from Weight Watchers will cease ASAP.

Business

Response:

Thank you for contacting Weight Watchers.

Weight Watchers values its customers and takes pride in

meeting and exceeding their expectations. We understand this customer no

longer wishes to receive newsletters, reminders, and updates from Weight

Watchers. We apologize as previous requests to unsubscribe have been

unsuccessful. Weight Watchers’ practice is to send email only to addresses from

which we have received opt-in permission from the user.

This letter confirms the email address ([redacted]) has successfully

been unsubscribed from Weight Watchers. Please note completion of this process

may take up to 10 business days from the date of the original request.

Weight Watchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I work in the IT field and manage huge corporate database that handle billions of records. I need to make it clear that I have NEVER been a client or customer of Weight Watchers for one and have never requested or signed up for their emails.

It is a matter of changing a record to have my name and email address removed from Weight Watchers corporate marketing and solicitations. Stating that it will take 10 business days is not acceptable It should take 24-48 hours. Corporate management needs to make a call to have my name removed ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. It appears that my name has been removed from the corporate marketing and solicitation list. I will continue to monitor. Should I get any more emails I will re-open this case. For now I find that this resolution is satisfactory to me and the matter has finally been resolved.

Sincerely,