Weinstein Properties

Good afternoon, We have investigated the complaint from case # [redacted] and resolved all concerns Ms [redacted] mentioned concerns that she experienced when she moved in, all items were addressed and resolved in a separate complaint she submitted to your organization during this time, case # [redacted] To respond to the most recent concern regarding her account balance question, Ms [redacted] stated that she had concerns about her account and payments that she madeThe leasing team attempted to review and explain her account information but she only wanted to speak with the Property Manager, Jessica G*** Jessica was on vacation during this time and contacted Ms [redacted] upon her return and reviewed her account history in detailMs [redacted] agreed that she did owe her current balance and plans to make this payment To address the concern about someone’s boyfriend in the office during business hours, after researching, it was determined that the person in the office is an employee that works in the leasing center The office at Cambridge is fairly small and we have desks back to back that employees share This was explained to Ms***s as well and she understoodWe have confirmed that the leasing team did receive a verbal notice and have agreed to backdate her notice for a move out date of 1/1/Ms [redacted] is satisfied with all resolutions to her concerns Jessica G*** | Area Manager [redacted] *** | [redacted] O [redacted] |F [redacted] WEBSITE|RESIDENT SERVICES OFFICE HOURS: M-F 10AM-6PM |SAT 10AM-5PM |SUN 1PM-5PM

To Whom It May Concern: We have investigated the complaint from [redacted] (case # [redacted] ) and have resolved the matter with the resident to their satisfactionAfter reviewing further documentation, we will be removing the carpet replacement feesSincerely, [redacted] O | M

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] First, of all me vacating the apartment has nothing to do with the issueThe first time I talked with someone from maintenance was on a Saturday April 9, 2016, when I called and left a message and the maintenance man called me back from a number beginning with (804) 971; and told me that it was nothing that he could do and that he would need to call a contractor who services roofs on that Monday to take a look and see what the issuesThere was mold due to standing water from rain leakingThe issue is that there was a whole and it leaked water when it rained and no one ever came out to fix it after I had talked to someone from the maintenance departmentI just don't want to be responsible for something I didn't do or cause Regards [redacted]

We have investigated the complaint from [redacted] *** (case # [redacted] ) and feel confident that the resolution we have offered is fair, albeit not the resolution requested After further investigation the home was confirmed as cleared of Bed Bugs by our pest control vendor [redacted] on November 26, Inspections were completed as recent as November 18, by the vendor of this home which also noted no signs of bedbugs within the home [redacted] *** moved into the home on December 5, and did not report issues with bed bugs until February 15, The community vendor, McGann’s, completed an inspection of the home on February 19, The notes state the vendor found live bed bug on the front window blinds; however, the household had already removed the beds from the homeNo additional evidence was found at that time and no evidence of an infestation was notedAn in-depth treatment was completed February 20,where the Vendor found live bed bugs and made note that he believes the residents may have brought them into the home in their mattresses Based on this information, [redacted] and Weinstein Properties is confident the unit was cleared of any pests prior to this household moving inBelmont Hills will be allowing the household the opportunity to break their lease without penaltyThey will not; however, be offering any monetary compensation for the furnitureThe resident did not communicate with the leasing or management team prior to disposing of the furniture items so they could be inspected for damage or an infestation as claimed by the householdIn addition, medical compensation will not be offeredThe Belmont Hills team continues to respond quickly to any issue brought to the leasing offices attention for this householdThey have added the household to pest control treatment as soon as the issue was brought to the communities attention, as noted above, as well as set up appropriate inspections and follow ups per the pest controls plan of action to clear the home quickly and effectively

Dear [redacted] [redacted] sI am in receipt of a Revdex.com concern you have submittedIn the Revdex.com documentation you express concern for the following: • Having your lease agreement at [redacted] *** terminated early • Charges for damages found In the apartment home upon your moving out • Charges for the balance of rent due according to the terms of the lease agreement • Charges for the days in October that you were not living in the apartment, due to the earl termination • Lack of understanding for the purpose of the pet fee paid at time of move in and the monthly pet rent • The name change that the property underwent during your lease term I am hoping I can address each of these concerns and help you understand why we terminated the lease and why charges remained after you hadvacated the homeEarlv Termination of the Lease Agreement Your lease agreement was immediately terminated after we had beeninformed by [redacted] police that illegal substances were being usedinside the home and were potentially being distributedOur termination of yourlease was based on Paragraph 20.D of your Lease Agreement as well as Section55-of the Virginia Landlord & Tenant Act, which states: "When a breach ofthe tenant's obligations under this chapter or the rental agreement involves or constitutes acriminal or a willful act, which is not remediable and which poses a threat to health or safety, the landlord may terminate the rentalagreement immediately and proceed to obtain possession of the premisesForpurposes of this subsection, any illegal drug activity involving a controlledsubstance, as used or defined by the Drug Control Act (§ 54.1-etseq.l, by the tenant, the tenant's authorized occupants, or the tenant's guestsor invitees, shall constitute an immediate non-remediable violation for whichthe landlord may proceed to terminate the tenancywithout the necessity of waiting for a conviction of any criminal offense thatmay arise out of the same actions."Charges for Damages Charges that were assessed upon move out were for the following: • Replace broken mini-blind, one window: $• Replace missing electrical outlet cover: $• Replace broken toilet paper holder: $• Replace damaged carpet, depreciated value only: $ • Refinish damaged hardwood floors, due tosevere scratches: $The total for these damages is $Wehave photographs for each of the damage chargesOur assessment ofthese chargesis fair and reasonable, considering the condition of the home before you movedinto itWith respect to the carpet being replaced, we do not replace carpet inbetween residentsThe only time carpet is replaced is when it is damagedCharges for Future MonthsRent Your lease agreement was terminated earlydue non-complianceAs such, your responsibility for the rent due for theentire term remains in effectIf the apartment home is rented, and someonestarts paying rent before the final rent responsible date, a credit will beapplied to your account balance, thereby reducing the total amount owedYoucan refer to your Lease Agreement, Paragraph 19.G for more InformatIonWe areactively touring your former apartment, and have a specific customer interestedin this homeWe remain hopeful that we will be able to get someone moved intothis apartment soon, and reduce the total amount of the balance dueOctober Rent Charge Aswith the future months of rent due, the rent for October was also due in full.The early termination of the lease agreement did not stop your obligation forrent responsibilityPet Fee &Pet Rent The $paid at the start of your leaseagreeme nt for your pet was a Pet Fee, not a Pet DepositThis is the fee paidby all pet owners upon registration of their pet and is non-refundablePetRent is a recurring rent amount that all pet owners must payThis is notcollected as a depositProperty Name Change The property's namechange to [redacted] was done as a change to the name the business is "trading as"Thename of the legal entity that owns the property did not changeThis had noeffect on your lease agreementAfter speaking with our staff and reviewingreports from Henrico County Police Officers, I am confident that we took thecorrect actIon with respect to your lease terminationOur on-site staff atAbbington West End apartments is working diligently to re-rent the apartment,in an effort to reduce your expenseIhave also spoken with our collections representative, [redacted] [redacted] is available to set up a payment plan and will be able to keep you informed ofthe status of the re-rental effort for your apartmentShe can be contacted byphone at [redacted] Thank you for allowing me to serve you.Please let me know if I can be of further assistanceSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Good Afternoon, I am reaching out on behalf of [redacted] and Weinstein Properties in regards to complaint number [redacted] The filer of the complaint, [redacted] , returned possession of her apartment home on June 24th with no prior written notice of intent to vacateMs [redacted] ’ current lease expiration date is January 8th Along with the keys to her home, Ms [redacted] provided a letter in which she expressed concern regarding a leaking hole in her ceiling and the presence of mold & mildew in and around itMs [redacted] indicated that she contacted maintenance several times over the last months but that no one ever responded to investigate and/or make any necessary repairsUpon receipt of her letter and keys, our maintenance supervisor and property manager immediately reported to the home and did find a small hole in the master bedroom ceilingThere was no mold or mildew present nor was there any water damage or moisture to suggest that it had, at one time, been leakingThe property manager then investigated the complete work order history for the home and found that no work orders were entered for the hole, the alleged leak, or for the alleged mold/mildew concernThe property manager has made several attempts to contact Ms [redacted] to discuss her concerns but has yet to receive a responseAfter a thorough investigation, we believe Ms [redacted] ’ complaint to be without merit and will not be providing the proposed resolutionIt is our position that she did not report her concern of a hole, a leak, or mold/mildew therefore our maintenance team did not have an opportunity to respond to make the necessary repairsFurthermore, the hole does not appear to be from a leak and there is no mold or mildew present in or around itPlease let me know if you have any questions or concernsThanks, Marybeth P [redacted]

[redacted] ***, We have investigated the complaint from [redacted] (case # [redacted] ) and have resolved the matter with the resident to their satisfaction Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

I am the new Regional Property Director over [redacted] I was on vacation last week and unable to respond until today I have discussed the charges with the manager, Kristen R***, looked at pictures of the damages and reviewed your move out file and correspondence between you, [redacted] I feel in crediting your deposit of [redacted] towards your balance due that included one day of RR rent at $25.00, countertop damage at $and missing mailbox key of $leaving a $balance due is fair You had mentioned you did not receive pictures [redacted] The cuts in the countertop are hard to photograph but they are there and the stains are evident and I feel damage charges are warrantedI am certain you would not want to move into an apartment with stain and cut countertops and refinishing is the most economical way to remedy the damage as opposed to replacement, which is very costly I am more inclined to waive the rent charge [redacted] for one extra day, making your balance due [redacted] Is that acceptable to you?

Good Afternoon, I am reaching out on behalf of Kings Crossing and Weinstein Properties in regards to complaint number [redacted] The filer of the complaint, [redacted] , believed that the carpet in his son’s apartment at Kings Crossing should have been steam cleaned rather than replaced upon move outAfter investigating, our property manager and corporate office took the time to review with Mr [redacted] that the carpet in his son’s apartment was brand new at the time that he moved in and that upon move out, there was significant damage to the carpet which warranted the replacementIt was also explained that his son was being held responsible for a depreciated cost of the carpet instead of the full replacement costMr [redacted] was provided with pictures of the damaged carpet that were taken immediately after his son moved out as well as a carpet estimate from a professional carpet cleaning company that recommended replacement of the carpetAfter reviewing this information, Mr [redacted] agreed that the carpet did in fact need to be replaced and made payment for the amount owed in full In closing, we have thoroughly investigated this complaint and have resolved the matter with Mr [redacted] to his satisfaction Thank you very much for your time and do let me know if you have any questions or concerns Respectfully, [redacted] Assistant Property Director | Weinstein Properties

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Give a day notice in advance of the lease end date, with a planned move out on the lease end date Opt to break the lease before the lease end date by paying a fee Opt to turn over possession of the apartment back to management, while remaining responsible for the rental obligation until either the end of the Lease Agreement or another renter takes possession, whichever comes first.My issue is that this option requires an up front fee of 621$ and could end up making the tenant pay a significantly higher end total if the unit is not rented (vs 1748)Do you like to gamble? I have already signed a agreement with the property stating that I have selected option I just think this is a predatory arrangement where Weinstein Properties is essentially double collecting on rentAs soon as a tenant is found all remaining funds should be paid back to the renter, a rental company should not profit, only prevent loss in this scenarioI understand that I signed a lease agreement, I just think this is a predatory business centric model hence why I have contacted the Revdex.comHopefully they will be forced to amend future agreements on account of thisI have rented from company's and days was always adequate notice, I think it is a little ridiculous that days was required on a month leaseI just feel that this combination of factors is predatory towards rentersI did get an expensive lesson out of this to more closely read my lease agreements, however as a combat veteran and a registered nurse I still don't think it is right.Regards, [redacted]

This complaint has been resolved with the resident We switched his machine with another one from a different apartment The resident has acknowledged satisfaction via email Additionally, this complaint went to the wrong person Please email any further issues for [redacted] communities to [redacted] thanks

We have investigated the complaint from *** *** *** (case # ***) and feel confident that the resolution we have offered is fair, albeit not the resolution
requested.
After further investigation the charges were verifiedPhotographs were taken of the carpet and an estimate was provided by the community carpet cleaning vendor, Carpet Warehouse, on 3/4/to consider replacement due to “blue stains doubtful to remove and will be a noticeable patch & traffic lanes extremely worn/discolored”. The carpet depreciation is based on the assumption that a carpet should last for years or monthsTaking into consideration that the carpet was new at move in and the household residency was from 10/30/to 03/03/or months, there was a remaining “lifespan” of months for the carpet. The full replacement cost of $was pro-rated based on the remaining months and the resident was assessed a fee of $for that depreciationPhotographs were also taken referencing the cleaning issues on all kitchen appliances and overall bathroom areaA receipt for the apartment cleaning was provided by the community cleaning vendor, Centex, of work completed on 3/7/3016, which referenced a heavy clean
Based on this information, Bexley at Tech Ridge and Weinstein Properties are confident the unit was not left in the condition described by the resident at the time of move out. Weinstein Properties, as a response to the resident’s general unhappiness, has agreed to an updated fee settlement of a 25% discountCopies of the estimates and invoices have been attached

Bought a used Chevrolet vehicle from *** GM in abbotsford that was a certified used GM vehicle with a months manufacturer warranty Noticed that someone had glued a locking mechanism on the console to keep it together However the hot weather revealed this slap stick job/repair Contacted dealership and customer relations Waste of time no help from delearship or GM representative

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This in my opinion is not the result of one beg bug, and having to live out of bags and not have anything we own touching the walls is most certainly cause for some type of monetary compensation

Ms***,
I have reviewed Revdex.com Case # ***
I have discussed the complaint with the staff of *** *** ***
I have responded to our customer, *** ***, via the email address he listed in his complaintWe are currently awaiting our
customer's reply and hope to resolve the complaint directly with our customer.Please let me know if there is any additional actions requiredSincerely,
Regina ** B***
Property Director, *** *** ***, Weinstein Properties

Good Afternoon,
">I am reaching out on behalf of *** *** and Weinstein Properties in regards to complaint number ***
The filer of the complaint, *** ***, does not agree with the turnover repair cost fee that was charged to her account. Ms*** signed a thirteen month lease starting 2/28/15, but left after less than seven months on 9/13/and so was charged the fee as stated in documents signed by and explained to Ms***. At the time that Ms*** provided her written notice to vacate and terminate the lease early, two employees together reviewed with her the early termination options that are outlined in the lease agreement that she signed. At that time, both employees informed Ms*** of the turnover repair cost fee should she choose to be held rent responsible through the remainder of her lease team or until the next tenant moves in, whichever comes firstMs*** made an active decision to be held rent responsible and contacted the leasing office numerous times after submitting her notice and intent to vacate to determine whether or not her home had been pre-leased yet
In following up with Ms*** after she filed the Revdex.com complaint, she confirmed that the early termination options were reviewed with her by the two employees but stated that they failed to inform her of the turnover repair cost fee. Our property manager has investigated thoroughly and both employees do confidently recall informing Ms*** of the turnover repair cost fee. In addition, Ms*** signed documents, the lease agreement and a notice to vacate, that specifically cite the turnover repair cost fee. Please note that Ms*** is only being held rent responsible until 10/2/as a new tenant moved in on 10/3/As we value her previous residency with us, our collections agent offered a 29% settlement on her final amount owed. This settlement was a courtesy and in no way is an admission of guilt
We have reviewed the complaint and investigated appropriately. We have followed up with the filer of the complaint and feel confident that the resolution we have offered is fair, even though it is not the resolution Ms*** requested
Please let me know if you have any questions or concernsPlease also confirm receipt of this email
Thank you for your attention to this matter
Respectfully,
*** ***
*** *** *** * *** ***

General Motors is probably one of the worst companies to deal with. They never return calls or email. I am currently getting my 2014 GMC truck repaired for the third time for the same vibration issue. Hopefully I get my truck back some day..... It's an awful feeling dealing with a company who just views their customers as a number and once the sale is made they don't care. I have been a life long GM customer and can tell you right now, this is the last GM vehicle I will buy.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attached please find the numerous complaints made during my time on the property which includes incidents involving my former neighbors while I lived in Unit #[redacted] along with complaints regarding Unit #[redacted].  In addition to the noise complaints, please make note of the items regarding the washing machine issue (which is still ongoing) and the use of pac[redacted] peanuts to resolve the problem of bugs coming from outside via the patio door.  I had to buy foam buffers to keep the washing machine from spinning all over the place (which has knocked over two bottles of laundry detergent twice) and caulk to fill in the giant gap beneath my patio door to stop the draft and the bugs from coming into my apartment.  Monetary compensation should be offered.
Regards,
[redacted]