Weinstein Properties

[redacted]...

[redacted],
 
We have investigated the complaint from [redacted] (case # [redacted]) and have resolved the matter with the resident to their satisfaction.
 
Sincerely,
 
[redacted]

Good afternoon,
font-family: "Times New Roman", serif;"> 
We have investigated the complaint from case #[redacted] and resolved all concerns.
 
Ms. [redacted] mentioned concerns that she experienced when she moved in, all items were addressed and resolved in a separate complaint she submitted to your organization during this time, case #[redacted].  To respond to the most recent concern regarding her account balance question,  Ms. [redacted] stated that she had concerns about her account and payments that she made. The leasing team attempted to review and explain her account information but she only wanted to speak with the Property Manager, Jessica G[redacted].  Jessica was on vacation during this time and contacted Ms. [redacted] upon her return and reviewed her account history in detail. Ms. [redacted] agreed that she did owe her current balance and plans to make this payment.
 
To address the concern about someone’s boyfriend in the office during business hours, after researching, it was determined that the person in the office is an employee that works in the leasing center.  The office at Cambridge is fairly small and we have 2 desks back to back that employees share.  This was explained to Ms. [redacted]s as well and she understood. We have confirmed that the leasing team did receive a verbal notice and have agreed to backdate her notice for a move out date of 1/1/17. Ms. [redacted] is satisfied with all resolutions to her concerns.
 
 
Jessica G[redacted] | Area Manager
[redacted] |[redacted]
O [redacted] |F [redacted]
WEBSITE|RESIDENT SERVICES
 
OFFICE HOURS:
M-F 10AM-6PM |SAT 10AM-5PM |SUN 1PM-5PM

This complaint has been resolved with the resident.  We switched his machine with another one from a different apartment.  The resident has acknowledged satisfaction via email. 
Additionally, this complaint went to the wrong person.  Please email any further...

issues for [redacted] communities to [redacted]
 
thanks.

Re: Case #[redacted]We have investigated the complaint from Mr. Donnie [redacted] (case # [redacted]) and have resolved the matter with the resident to their satisfaction. Mr. [redacted] reported repair needs on Friday, June 24, 2016. Our Maintenance Supervisor immediately met...

with Mr. [redacted] and addressed his concerns that same day. We appreciate the opportunity to serve our customers and thankful for Mr. [redacted] commitment to our community.Sincerely,

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
 
First, of all me vacating the apartment has nothing to do with the issue. The first time I talked with someone from maintenance was on a Saturday April 9, 2016, when I called and left a message and the maintenance man called me back from a number  beginning with (804) 971; and told me that it was nothing that he could do and that he would need to call a contractor who services roofs on that Monday to take a look and see what the issues. There was mold due to standing water from rain leaking. The issue is that there was a whole and it leaked water when it rained and no one ever came out to fix it after I had talked to someone from the maintenance department. I just don't want to be responsible for something I didn't do or cause.
Regards
[redacted]

Dear [redacted]s. I am in receipt of a Revdex.com concern you have submitted. In the Revdex.com documentation you express concern for the following:...

•              Having your lease agreement at [redacted] terminated early •              Charges for damages found In the apartment home upon your moving out •              Charges for the balance of rent due according to the terms of the lease agreement •              Charges for the days in October that you were not living in the apartment, due to the earl termination •              Lack of understanding for the purpose of the pet fee paid at time of move in and the monthly pet rent •              The name change that the property underwent during your lease term  I am hoping I can address each of these concerns and help you understand why we terminated the lease and why charges remained after you hadvacated the home. Earlv Termination of the Lease Agreement Your lease agreement was immediately terminated after we had beeninformed by [redacted] police that illegal substances were being usedinside the home and were potentially being distributed. Our termination of yourlease was based on Paragraph 20.D of your Lease Agreement as well as Section55-248.31 of the Virginia Landlord & Tenant Act, which states: "When a breach ofthe tenant's obligations under this chapter or the rental agreement involves or constitutes acriminal or a willful act, which is not remediable and which poses a threat to health or safety, the landlord may terminate the rentalagreement immediately and proceed to obtain possession of the premises. Forpurposes of this subsection, any illegal drug activity involving a controlledsubstance, as used or defined by the Drug Control Act (§ 54.1-3400 etseq.l, by the tenant, the tenant's authorized occupants, or the tenant's guestsor invitees, shall constitute an immediate non-remediable violation for whichthe landlord may proceed to terminate the tenancywithout the necessity of waiting for a conviction of any criminal offense thatmay arise out of the same actions."Charges for Damages Charges that were assessed upon move out were for the following: •              Replace broken mini-blind, one window: $25.00 •              Replace missing electrical outlet cover: $2.00 •              Replace broken toilet paper holder: $20.00 •              Replace damaged carpet, depreciated value only: $260.00  • Refinish damaged hardwood floors, due tosevere scratches: $133.00 The total for these damages is $440.00. Wehave photographs for each of the damage charges. Our assessment ofthese chargesis fair and reasonable, considering the condition of the home before you movedinto it. With respect to the carpet being replaced, we do not replace carpet inbetween residents. The only time carpet is replaced is when it is damaged. Charges for Future MonthsRent Your lease agreement was terminated earlydue non-compliance. As such, your responsibility for the rent due for theentire term remains in effect. If the apartment home is rented, and someonestarts paying rent before the final rent responsible date, a credit will beapplied to your account balance, thereby reducing the total amount owed. Youcan refer to your Lease Agreement, Paragraph 19.G for more InformatIon. We areactively touring your former apartment, and have a specific customer interestedin this home. We remain hopeful that we will be able to get someone moved intothis apartment soon, and reduce the total amount of the balance due. October Rent Charge Aswith the future months of rent due, the rent for October was also due in full.The early termination of the lease agreement did not stop your obligation forrent responsibility. Pet Fee &Pet Rent The $200 paid at the start of your leaseagreeme nt for your pet was a Pet Fee, not a Pet Deposit. This is the fee paidby all pet owners upon registration of their pet and is non-refundable. PetRent is a recurring rent amount that all pet owners must pay. This is notcollected as a deposit. Property Name Change The property's namechange to [redacted] was done as a change to the name the business is "trading as". Thename of the legal entity that owns the property did not change. This had noeffect on your lease agreement. After speaking with our staff and reviewingreports from Henrico County Police Officers, I am confident that we took thecorrect actIon with respect to your lease termination. Our on-site staff atAbbington West End apartments is working diligently to re-rent the apartment,in an effort to reduce your expense. Ihave also spoken with our collections representative, [redacted].[redacted]is available to set up a payment plan and will be able to keep you informed ofthe status of the re-rental effort for your apartment. She can be contacted byphone at [redacted] Thank you for allowing me to serve you.Please let me know if I can be of further assistance. Sincerely,[redacted]

Ms. [redacted] contacted the leasing office on Monday, October 3rd in regards to loud singing emanating from the apartment above hers.  Our property manager, Arra N[redacted], contacted our community Courtesy Officer, who responds to complaints of this nature.  Officer [redacted] was aware of...

previous complaints, however, the last documented one was from December, 2015.
Arra reached out to the neighbor who resides above Ms. [redacted] and explained why the behavior wasn't appropriate and that it must cease immediately.  The resident apologized and agreed immediately.  We don't anticipate any more noise issues.  If any occur, Ms. [redacted] should contact the Courtesy Officer and leasing office immediately.
We do not offer financial compensation in regards to noise complaints or other issues such as the ones Ms. [redacted] described.  She is certainly welcome and encouraged to bring any further concerns directly to Arra N[redacted] for resolution.
 
Thanks.

Good Afternoon, I am reaching out on behalf of Addison at Wyndham and Weinstein Properties in regards to complaint #[redacted]. The filer of the complaint, [redacted], expressed that she was never informed by our leasing office that her future rental payments must be...

submitted in certified funds due to the history of non-sufficient fund payments that she previously made. In addition, she was concerned about the late fees that were added to her account as a result of the leasing office not accepting her personal check payment for December. After thoroughly investigating her concerns and account history, our property manager spoke with Ms. [redacted] and apologized for the lack of communication from our leasing office. The property manager clarified that all future payments must be submitted in certified funds due to the history of non-sufficient fund payments on her account and Ms. [redacted] understood and accepted this. Due to the lack of communication, the property manager offered to waive the December late fees and Ms. [redacted] was very appreciative of this.We have discussed this matter with Ms. [redacted] and resolved all of her concerns to her satisfaction. Thank you for your attention to this matter.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Dear [redacted],
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We have investigated the complaint from [redacted] (case # [redacted]) and we have resolved the matter with the resident to their satisfaction.
 
Thank you,
 
[redacted]

Good Afternoon,
font-family: Calibri, sans-serif;">
I am reaching out on behalf of [redacted] and Weinstein Properties in regards to complaint number [redacted].
The filer of the complaint, [redacted], returned possession of her apartment home on June 24th 2016 with no prior written notice of intent to vacate. Ms. [redacted]’ current lease expiration date is January 8th2017.  Along with the keys to her home, Ms. [redacted] provided a letter in which she expressed concern regarding a leaking hole in her ceiling and the presence of mold & mildew in and around it. Ms. [redacted] indicated that she contacted maintenance several times over the last 2 months but that no one ever responded to investigate and/or make any necessary repairs.
Upon receipt of her letter and keys, our maintenance supervisor and property manager immediately reported to the home and did find a small hole in the master bedroom ceiling. There was no mold or mildew present nor was there any water damage or moisture to suggest that it had, at one time, been leaking. The property manager then investigated the complete work order history for the home and found that no work orders were entered for the hole, the alleged leak, or for the alleged mold/mildew concern.
The property manager has made several attempts to contact Ms. [redacted] to discuss her concerns but has yet to receive a response.
After a thorough investigation, we believe Ms. [redacted]’ complaint to be without merit and will not be providing the proposed resolution. It is our position that she did not report her concern of a hole, a leak, or mold/mildew therefore our maintenance team did not have an opportunity to respond to make the necessary repairs. Furthermore, the hole does not appear to be from a leak and there is no mold or mildew present in or around it.
Please let me know if you have any questions or concerns.
Thanks,
Marybeth P[redacted]

Good Afternoon,
 
font-family: arial, sans-serif;">I am reaching out on behalf of Kings Crossing and Weinstein Properties in regards to complaint number [redacted].
 
The filer of the complaint, [redacted], believed that the carpet in his son’s apartment at Kings Crossing should have been steam cleaned rather than replaced upon move out. After investigating, our property manager and corporate office took the time to review with Mr. [redacted] that the carpet in his son’s apartment was brand new at the time that he moved in and that upon move out, there was significant damage to the carpet which warranted the replacement. It was also explained that his son was being held responsible for a depreciated cost of the carpet instead of the full replacement cost. Mr. [redacted] was provided with 9 pictures of the damaged carpet that were taken immediately after his son moved out as well as a carpet estimate from a professional carpet cleaning company that recommended replacement of the carpet. After reviewing this information, Mr. [redacted] agreed that the carpet did in fact need to be replaced and made payment for the amount owed in full.  
 
In closing, we have thoroughly investigated this complaint and have resolved the matter with Mr. [redacted] to his satisfaction.
 
Thank you very much for your time and do let me know if you have any questions or concerns.
 
 
Respectfully,
[redacted]
Assistant Property Director | Weinstein Properties

To Whom It May Concern: We have investigated the complaint from [redacted] (case # [redacted]) and have resolved the matter with the resident to their satisfaction. After reviewing further documentation, we will be removing the carpet replacement...

fees. Sincerely,[redacted]
[redacted]
[redacted]
                           O757.838.0431  |  M 757.262.6575

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The details provided by [redacted] are not entirely accurate. This, as Ms. [redacted] states, never occurred, "At that time, both employees informed Ms. [redacted] of the turnover repair cost fee should she choose to be held rent responsible through the remainder of her lease team or until the next tenant moves in, whichever comes first." The turnover fee was not something that had been discussed, ever. She refers to the lease agreement which I signed, but I will say there were many subjects listed in the lease agreement which the individual working for the property at the time of signing cherry-picked her way through, highlighting this area, or that area, and skipping over any number of topics in the middle deemed "not important" or "this doesn't really apply to you".  I, as a consumer, and first time renter am relying on the expertise of these individuals to explain to me what I don't know, or don't understand. If I had truly expected this charge they claim I was so aware of, and signed off on (but ironically was never give a copy of my early lease termination form), is it feasible that I would be this upset and jarred by the charge that came as such surprise? I wouldn't be so vocal with my objections if at any point this was brought up to me, or verbally given warning of in advance. Those opportunities came up, often, and had I heard that I would be charged an additional $500+ dollars for vacating early, that is definitely something I would have considered, and may have changed my course of action. When I called to ask about final payment to [redacted] (as we would be vacating the property on 9/13/15 under the assumption the new lease would begin on 9/18/15) I again asked about my credit, and when [redacted] would be issuing this sum? The lady from the office (Victoria, I believe) told me to go ahead and pay for the entire month of September, and that my credit would be issued via Corporate and to give them a month to complete this task. Never once, on this last and final opportunity to educate me that I was under false pretenses, and that there would be no credit issued, ever, did this person tell me there would be a balance left on the table that I would be ultimately responsible for. I realize this comes down to a "he said, she said" scenario which is nearly impossible to deduce truth from. I will only ask again, if this sum of money was so readily explained to me up front, why on earth would I be raising so much concern? Why wouldn't I just pay it and move on? I certainly had no problem paying for each months rent including an up front $300 pet fee while I was there, as those were agreed upon and understood terms. I, as any consumer, would question a fee, or a charge that is on a bill that I had been unaware of, which is precisely the case here. I am a reasonable individual that was simply caught off guard by a fee that could have been explained on many, many occasions, but unfortunately was not.
Regards,
[redacted]

We have investigated the complaint from [redacted] (case #[redacted]) and feel confident that the resolution we have offered is fair, albeit not the resolution requested....

After further investigation the home was confirmed as cleared of Bed Bugs by our pest control vendor [redacted] on November 26, 2014. Inspections were completed as recent as November 18, 2014 by the vendor of this home which also noted no signs of bedbugs within the home. 
[redacted] moved into the home on December 5, 2014 and did not report issues with bed bugs until February 15, 2015. The community vendor, McGann’s, completed an inspection of the home on February 19, 2015. The notes state the vendor found 1 live bed bug on the front window blinds; however, the household had already removed the beds from the home. No additional evidence was found at that time and no evidence of an infestation was noted. An  in-depth treatment was completed February 20,2015 where the Vendor found 0 live bed bugs and made note that he believes the residents may have brought them into the home in their mattresses.
 
Based on this information,  [redacted] and Weinstein Properties is confident the unit was cleared of any pests prior to this household moving in. Belmont Hills will be allowing the household the opportunity to break their lease without penalty. They will not; however, be offering any monetary compensation for the furniture. The resident did not communicate with the leasing or management team prior to disposing of the furniture items so they could be inspected for damage or an infestation as claimed by the household. In addition, medical compensation will not be offered. The Belmont Hills team continues to respond quickly to any issue brought to the leasing offices attention for this household. They have added the household to pest control treatment as soon as the issue was brought to the communities attention, as noted above,  as well as set up appropriate inspections and follow ups per the pest controls plan of action to clear the home quickly and effectively.

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.       Give a 60 day notice in advance of the lease end date, with a planned move out on the lease end date2.       Opt to break the lease before the lease end date by paying a fee. 3.       Opt to turn over possession of the apartment back to management, while remaining responsible for the rental obligation until either the end of the Lease Agreement or another renter takes possession, whichever comes first.My issue is that this option 3 requires an up front fee of 621$ and could end up making the tenant pay a significantly higher end total if the unit is not rented (2436 vs 1748). Do you like to gamble?  I have already signed a agreement with the property stating that I have selected option 2. I just think this is a predatory arrangement where Weinstein Properties is essentially double collecting on rent. As soon as a tenant is found all remaining funds should be paid back to the renter, a rental company should not profit, only prevent loss in this scenario. I understand that I signed a lease agreement, I just think this is a predatory business centric model hence why I have contacted the Revdex.com. Hopefully they will be forced to amend future agreements on account of this. I have rented from 5 company's and 30 days was always adequate notice, I think it is a little ridiculous that 60 days was required on a 7 month lease. I just feel that this combination of factors is predatory towards renters. I did get an expensive lesson out of this to more closely read my lease agreements, however as a combat veteran and a registered nurse I still don't think it is right.Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted] I am rejecting the case number [redacted] being settled and closed I do not believe that they had right to kick us out being that nothing was found, admitted or proven sincerely, [redacted]. Thank you for your help[redacted].

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]Regards,
[redacted]

Terrible business to deal with. Don't stand up to obligations, product is poor quality. 3 years worth of issues and still not fixed. There chain of commands all avoid the situation to be fixed, and nothing but excuses [redacted]

I am the new Regional Property Director over [redacted].  I was on vacation last week and unable to respond until today.    I have discussed the charges with the manager,...

Kristen R[redacted], looked at pictures of the damages and reviewed your move out file and correspondence between you, [redacted]      I feel in crediting your deposit of [redacted] towards your balance due that included one day of RR rent at $25.00, countertop damage at $200 and missing mailbox key of $10 leaving a $90 balance due is fair.  
You had mentioned you did not receive pictures.  [redacted]   The cuts in the countertop are hard to photograph but they are there and the stains are evident and I feel damage charges are warranted. I am certain you would not want to move into an apartment with stain and cut countertops and refinishing is the most economical way to remedy the damage as opposed to replacement, which is very costly.    I am more inclined to waive the rent charge [redacted] for one extra day, making your balance due [redacted].   Is that acceptable to you?