Weinstein Properties

Review: I have requested several times in person and via community website in the past month for my A/C to be fixed. It is way too hot not to have working a/c. I am paying rent and expect items to be working. Now my shower also does not work and no one has come to fix.Please rectify this situation immediately as it is unacceptable. I have been more than patient while I am inconvenienced. [redacted]Desired Settlement: Repair immediately.

Business

Response:

Re: Case #[redacted]We have investigated the complaint from Mr. Donnie [redacted] (case # [redacted]) and have resolved the matter with the resident to their satisfaction. Mr. [redacted] reported repair needs on Friday, June 24, 2016. Our Maintenance Supervisor immediately met with Mr. [redacted] and addressed his concerns that same day. We appreciate the opportunity to serve our customers and thankful for Mr. [redacted] commitment to our community.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Lived at [redacted] Master bedroom has a big hole in the ceiling that leaks water especially during rain. Called the maintenance office several times for over two months to send someone out to fix the issue and no one showed up. The hole has molded and mildew has has caused me to have health issues and my kids.... I have had several problems with the ceiling in the master bedroom holes and plaster falling. The apartment is a piece of crap. And, for the rent to be $1200 it is ridiculous.Desired Settlement: I feel that my rent should be adjusted due to the apartment not being adequate to live in comfortably.

Business

Response:

Good Afternoon,I am reaching out on behalf of [redacted] and Weinstein Properties in regards to complaint number [redacted].The filer of the complaint, [redacted], returned possession of her apartment home on June 24th 2016 with no prior written notice of intent to vacate. Ms. [redacted]’ current lease expiration date is January 8th2017. Along with the keys to her home, Ms. [redacted] provided a letter in which she expressed concern regarding a leaking hole in her ceiling and the presence of mold & mildew in and around it. Ms. [redacted] indicated that she contacted maintenance several times over the last 2 months but that no one ever responded to investigate and/or make any necessary repairs.Upon receipt of her letter and keys, our maintenance supervisor and property manager immediately reported to the home and did find a small hole in the master bedroom ceiling. There was no mold or mildew present nor was there any water damage or moisture to suggest that it had, at one time, been leaking. The property manager then investigated the complete work order history for the home and found that no work orders were entered for the hole, the alleged leak, or for the alleged mold/mildew concern.The property manager has made several attempts to contact Ms. [redacted] to discuss her concerns but has yet to receive a response.After a thorough investigation, we believe Ms. [redacted]’ complaint to be without merit and will not be providing the proposed resolution. It is our position that she did not report her concern of a hole, a leak, or mold/mildew therefore our maintenance team did not have an opportunity to respond to make the necessary repairs. Furthermore, the hole does not appear to be from a leak and there is no mold or mildew present in or around it.Please let me know if you have any questions or concerns.Thanks,Marybeth P[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] First, of all me vacating the apartment has nothing to do with the issue. The first time I talked with someone from maintenance was on a Saturday April 9, 2016, when I called and left a message and the maintenance man called me back from a number beginning with (804) 971; and told me that it was nothing that he could do and that he would need to call a contractor who services roofs on that Monday to take a look and see what the issues. There was mold due to standing water from rain leaking. The issue is that there was a whole and it leaked water when it rained and no one ever came out to fix it after I had talked to someone from the maintenance department. I just don't want to be responsible for something I didn't do or cause.

Regards

Review: Well, myself and taylor hoover, my girlfriend, were living at [redacted] west end apartments, aka, [redacted] We lived there about a year and a half until recently when the henrico police department handled a search warrant and found nothing. No charges were pressed and we were told that we were not going to be evicted by the policeman who handles that apartment complex specifically. Shortly after we were served a two-day lease termination notice. Why? "Committing a criminal act that possesses a threat to the community". We were dumbfounded because no charges had been pressed. No where in the lease does it say anything about suspection of criminal act, or that dealing with police would get us evicted. If I am receiving help on this unruly case of having to up and move for no reason please email me what else I can help with. I can send copies of the lease termination and final statement. Which leads me onto my next issue with weinstein properties. Two weeks after having to go through the hassle of moving in a two day period for no reason, we received a final statement stating that we owe a total of $5,435.83. This did not go over well with myself nor my girlfriend because we both care about and have a decent credit score. It says we owe approximately 500 in damages that we could not repair due to being kicked out with only 48 hours. And the other 5000 (approximately) for rent responsibility through the rest of our lease. Other mentions include the fact that we have a cat that we paid an initial 200 dollar pet deposit, and therefore 15 dollars monthly afterwards. We were charged 260 dollars for carpet replacement but if you are moving a tenant in, after an animal has lived there, who could have allergies to cats, wouldn't it be mandatory to change the carpet anyway? I thought that's what the initial 200 dollars was for. Also the ownership of the property was changed along with the name going from bremner woods ii to [redacted] west end and nothing was ever signed. Dont know if that makes a difference just trying to deal with every dispute possibility. We also were kicked out on October 15th after paying for the entire month of october thus forfeiting our rent from oct. 16th to the 31st. I just believe that everything about this situation was lease and contractual agreement breaking and I believe that we deserve to not only have our debt settled but also be returned half months worth of rent. This situation is unruly and also un-business-like. Like I said whatever additional information is needed, just contact me back at [redacted] and I will be eagerly waiting to respond. Thank you do much for your help and I hope that you can help me to settle this dispute with out lawyer involvment! Sincerely, [redacted]Desired Settlement: Debt elimination, refund of half months rent, and apology for wrongful accusations and inconvienence of having to work and come home to packing boxes and uhauls for an unruly lease termination and 48 hour notice.

Business

Response:

Dear [redacted]s. I am in receipt of a Revdex.com concern you have submitted. In the Revdex.com documentation you express concern for the following: • Having your lease agreement at [redacted] terminated early • Charges for damages found In the apartment home upon your moving out • Charges for the balance of rent due according to the terms of the lease agreement • Charges for the days in October that you were not living in the apartment, due to the earl termination • Lack of understanding for the purpose of the pet fee paid at time of move in and the monthly pet rent • The name change that the property underwent during your lease term I am hoping I can address each of these concerns and help you understand why we terminated the lease and why charges remained after you hadvacated the home. Earlv Termination of the Lease Agreement Your lease agreement was immediately terminated after we had beeninformed by [redacted] police that illegal substances were being usedinside the home and were potentially being distributed. Our termination of yourlease was based on Paragraph 20.D of your Lease Agreement as well as Section55-248.31 of the Virginia Landlord & Tenant Act, which states: "When a breach ofthe tenant's obligations under this chapter or the rental agreement involves or constitutes acriminal or a willful act, which is not remediable and which poses a threat to health or safety, the landlord may terminate the rentalagreement immediately and proceed to obtain possession of the premises. Forpurposes of this subsection, any illegal drug activity involving a controlledsubstance, as used or defined by the Drug Control Act (§ 54.1-3400 etseq.l, by the tenant, the tenant's authorized occupants, or the tenant's guestsor invitees, shall constitute an immediate non-remediable violation for whichthe landlord may proceed to terminate the tenancywithout the necessity of waiting for a conviction of any criminal offense thatmay arise out of the same actions."Charges for Damages Charges that were assessed upon move out were for the following: • Replace broken mini-blind, one window: $25.00 • Replace missing electrical outlet cover: $2.00 • Replace broken toilet paper holder: $20.00 • Replace damaged carpet, depreciated value only: $260.00 • Refinish damaged hardwood floors, due tosevere scratches: $133.00 The total for these damages is $440.00. Wehave photographs for each of the damage charges. Our assessment ofthese chargesis fair and reasonable, considering the condition of the home before you movedinto it. With respect to the carpet being replaced, we do not replace carpet inbetween residents. The only time carpet is replaced is when it is damaged. Charges for Future MonthsRent Your lease agreement was terminated earlydue non-compliance. As such, your responsibility for the rent due for theentire term remains in effect. If the apartment home is rented, and someonestarts paying rent before the final rent responsible date, a credit will beapplied to your account balance, thereby reducing the total amount owed. Youcan refer to your Lease Agreement, Paragraph 19.G for more InformatIon. We areactively touring your former apartment, and have a specific customer interestedin this home. We remain hopeful that we will be able to get someone moved intothis apartment soon, and reduce the total amount of the balance due. October Rent Charge Aswith the future months of rent due, the rent for October was also due in full.The early termination of the lease agreement did not stop your obligation forrent responsibility. Pet Fee &Pet Rent The $200 paid at the start of your leaseagreeme nt for your pet was a Pet Fee, not a Pet Deposit. This is the fee paidby all pet owners upon registration of their pet and is non-refundable. PetRent is a recurring rent amount that all pet owners must pay. This is notcollected as a deposit. Property Name Change The property's namechange to [redacted] was done as a change to the name the business is "trading as". Thename of the legal entity that owns the property did not change. This had noeffect on your lease agreement. After speaking with our staff and reviewingreports from Henrico County Police Officers, I am confident that we took thecorrect actIon with respect to your lease termination. Our on-site staff atAbbington West End apartments is working diligently to re-rent the apartment,in an effort to reduce your expense. Ihave also spoken with our collections representative, [redacted]is available to set up a payment plan and will be able to keep you informed ofthe status of the re-rental effort for your apartment. She can be contacted byphone at [redacted] Thank you for allowing me to serve you.Please let me know if I can be of further assistance. Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] I am rejecting the case number [redacted] being settled and closed I do not believe that they had right to kick us out being that nothing was found, admitted or proven sincerely, [redacted]. Thank you for your help[redacted].

Review: I notified [redacted] in late January 2013 that I planned to vacate the premises by the end of February 2013 as I was purchasing a home. When I notified them, I reeived nothing in writing. A young male employee by the name of [redacted] made a note of the information and advised I was really supposed to provide a 60 day notice but in light of the home purchase, it should be acceptable.My closing was extended to March 8, 2013 due to the lender, closers, etc. I immediately notified the apartment complex of the closing extension, etc. I then received a threatening letter advising my son and I needed to vacate the premises. Please be mindful I'm notifying the apartment complex. I received no notification of anything until I was honest in advising them of the closing status.The closing date was then extended to March 13, 2013; therefore, I notified the rent office once again to make them aware that I should be out no later than March 15, 2013. I was then advised that we had to be out of the apartment by that date as a couple from up North would be moving in.The lady ([redacted]) that I spoke to was extremely nasty and she made the comment that I didn't pay the rent. I explained that I was awaiting the final bill as I had never purchased a home while renting an apartment. I immediately paid the partial bill that should have covered our stay until March 13, 2013. Lo an behold, she advised she called the corporate office and rejected the payment. (I have confirmation that the payment was made.) [redacted] treated me as though I was a dog and I do not appreciate her unprofessionalism. She basically called me a liar on several occasions.I have received a final bill notice from a [redacted] in the Collections department and discovered that I have been charged a fee for new carpet that was replaced for no reason. The carpet did not need to be replaced. I was also charged a $35 fee for a dirty bath tub. The movers as well as my family can attest that the bathrooms were cleaned. I was on my knees.Desired Settlement: I wish to have this matter settled whereas Weinstein Properties would no longer bill me as I was a tenant there for quite some time without any problems. I never had these problems with the previous leasing company and I feel as though I feel as though [redacted] is a racist. I, by no means, left bathrooms dirty and there carpet did not require replacement.[redacted] should never represent any company as she doesn't have people skills.I feel insulted as a human being.

Business

Response:

This is in response to [redacted]'s complaint.

On 1/17/13, Ms. [redacted] entered an intent to vacate with a move out date of 2/28/13 and rent-responsibility through a 60 day notice (3/18/13). We were able to re-rent it with a move in date of 3/8/13.

On 2/26/13, Ms. [redacted] informed the leasing office that she couldn't move out until 3/9/13. She was informed that the apartment was pre-leased based on her intent to vacate notice and that we needed for her to honor the original date. Ms. [redacted] refused and the new prospective resident agreed to change his move in date to 3/16/13 in order to accommodate her.

On 3/9/13, Ms. [redacted] emailed the leasing office to inform them that she would not be vacating until 3/15/13. Of course, this made it impossible for us to honor the new move in date of 3/16/13 for the prospective resident and he cancelled his lease with us.

Ms. [redacted] was informed that if she did not vacate, we would initiate eviction proceedings for holdover status. Eviction filing was initiated on 3/12/13 and Ms. [redacted] vacated on 3/17/13. At some point during this process, Ms. [redacted] attempted to make an on-line rent payment, which we refused due to her holdover status.

We believe that we made every attempt to accommodate Ms. [redacted]'s continually changing vacate date, and even lost a resident willing to abide by the lease agreement due to her failure to vacate as indicated.

Regarding the carpet, we are not in the practice of replacing carpet if it is not warranted - particularly given the uncertainty of collecting from previous residents.

The damage fees stand.

Please contact me at [redacted] with any questions.

Thank you.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have talked with an attorney and I will not pay any fees to them.

The bathrooms were not dirty and they charged me a $35 fee.

I made a rent payment and I have proof; therefore, the attorney has advised there is no grounds to pay them rent when it was their leasing agent that chose to reject the payment.

Last but not least, I will not pay carpet feed when I know for a fact the carpet only required cleaning.

This leasing office is extremely bitter because I did not move in February. They allowed me and my nine year old to remain until the final closing date of March 13, 2013.

I can only pray that these people are able to sleep at night....

Review: [redacted] provided half-truths when we approached the office for the purpose of breaking our lease early due to safety concerns we had with the neighborhood. While we were walked through the lease (30 day or 60 day) termination options, we were never verbally told about a Turn Fee which slid under the radar until we got our final settlement papers. With our decision to move being predominantly about our safety, monetary concerns were a close second. We were willing to wait the 60 day period as it seemed the most cost effective route. The details of the 60 day plan were gone over ad nauseam (with multiple staff members), as we wanted to be fully aware of the monetary consequences of leaving the property early. Everything but this Turn Fee was explained, as I recall conversations with Victoria that involved a calculator and hypothetical math figures when and if this or that happened. They obviously admit some wrongdoing by offering to slash my final payment amount by 29%. To me, it is not enough, but still yet not enough to obtain a lawyer to discuss this further. I wanted someone to be aware that Melinda, the young woman who discussed our early exit failed to address this Turn Fee dollar amount, as did everyone else who discussed this with us after her. Yes, we signed something that mentioned it. We signed lots and lots of papers, with the most important details brought to our attention as not everyone in the world "speaks legalese". To me, it was a convenient thing to leave out of the conversation. Just more money to collect in the future.Desired Settlement: We paid for the entire month of September, which we vacated on the 9/13. When I called to discuss a credit, I was told typically residents get a check and to give the paperwork a month to catch up as corporate handles that end of the business. One last opportunity for administration to tell me that in no way should I expect a credit because the credit amount is weighted down by the Turn Fee. I was shocked to see a $526.00 fee on the bill. What should have been a $190.00 credit minus a few things the apartment had to fix upon our exit ended up being another bill for over $300.00.

Business

Response:

Good Afternoon, I am reaching out on behalf of [redacted] and Weinstein Properties in regards to complaint number [redacted]. The filer of the complaint, [redacted], does not agree with the turnover repair cost fee that was charged to her account. Ms. [redacted] signed a thirteen month lease starting 2/28/15, but left after less than seven months on 9/13/15 and so was charged the fee as stated in documents signed by and explained to Ms. [redacted]. At the time that Ms. [redacted] provided her written notice to vacate and terminate the lease early, two employees together reviewed with her the early termination options that are outlined in the lease agreement that she signed. At that time, both employees informed Ms. [redacted] of the turnover repair cost fee should she choose to be held rent responsible through the remainder of her lease team or until the next tenant moves in, whichever comes first. Ms. [redacted] made an active decision to be held rent responsible and contacted the leasing office numerous times after submitting her notice and intent to vacate to determine whether or not her home had been pre-leased yet. In following up with Ms. [redacted] after she filed the Revdex.com complaint, she confirmed that the early termination options were reviewed with her by the two employees but stated that they failed to inform her of the turnover repair cost fee. Our property manager has investigated thoroughly and both employees do confidently recall informing Ms. [redacted] of the turnover repair cost fee. In addition, Ms. [redacted] signed documents, the lease agreement and a notice to vacate, that specifically cite the turnover repair cost fee. Please note that Ms. [redacted] is only being held rent responsible until 10/2/2015 as a new tenant moved in on 10/3/2015. As we value her previous residency with us, our collections agent offered a 29% settlement on her final amount owed. This settlement was a courtesy and in no way is an admission of guilt. We have reviewed the complaint and investigated appropriately. We have followed up with the filer of the complaint and feel confident that the resolution we have offered is fair, even though it is not the resolution Ms. [redacted] requested. Please let me know if you have any questions or concerns. Please also confirm receipt of this email. Thank you for your attention to this matter. Respectfully,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The details provided by [redacted] are not entirely accurate. This, as Ms. [redacted] states, never occurred, "At that time, both employees informed Ms. [redacted] of the turnover repair cost fee should she choose to be held rent responsible through the remainder of her lease team or until the next tenant moves in, whichever comes first." The turnover fee was not something that had been discussed, ever. She refers to the lease agreement which I signed, but I will say there were many subjects listed in the lease agreement which the individual working for the property at the time of signing cherry-picked her way through, highlighting this area, or that area, and skipping over any number of topics in the middle deemed "not important" or "this doesn't really apply to you". I, as a consumer, and first time renter am relying on the expertise of these individuals to explain to me what I don't know, or don't understand. If I had truly expected this charge they claim I was so aware of, and signed off on (but ironically was never give a copy of my early lease termination form), is it feasible that I would be this upset and jarred by the charge that came as such surprise? I wouldn't be so vocal with my objections if at any point this was brought up to me, or verbally given warning of in advance. Those opportunities came up, often, and had I heard that I would be charged an additional $500+ dollars for vacating early, that is definitely something I would have considered, and may have changed my course of action. When I called to ask about final payment to [redacted] (as we would be vacating the property on 9/13/15 under the assumption the new lease would begin on 9/18/15) I again asked about my credit, and when [redacted] would be issuing this sum? The lady from the office (Victoria, I believe) told me to go ahead and pay for the entire month of September, and that my credit would be issued via Corporate and to give them a month to complete this task. Never once, on this last and final opportunity to educate me that I was under false pretenses, and that there would be no credit issued, ever, did this person tell me there would be a balance left on the table that I would be ultimately responsible for. I realize this comes down to a "he said, she said" scenario which is nearly impossible to deduce truth from. I will only ask again, if this sum of money was so readily explained to me up front, why on earth would I be raising so much concern? Why wouldn't I just pay it and move on? I certainly had no problem paying for each months rent including an up front $300 pet fee while I was there, as those were agreed upon and understood terms. I, as any consumer, would question a fee, or a charge that is on a bill that I had been unaware of, which is precisely the case here. I am a reasonable individual that was simply caught off guard by a fee that could have been explained on many, many occasions, but unfortunately was not.

Regards,

Review: We moved into our apartment Dec 6 2014, on February 14 we discovered our apartment was infested in bed bugs. Prior to this we had to take our son to the doctor on 3 different occasions because he had hives and rashes all over his body which we discovered came from the bed bugs. We have had to throw away all mattresses and our couches in our home and most of our clothes are infested. We spoke with someone at the leasing office who refused to transfer us to another apartment or a hotel. This apartment is in NO means livable especially for a 3 year old who has severe bug bites and hives. We reported the issue in a timely fashion and found out others have experienced the same issue after reading numerous complaints. I've spoken to several reps to get the issue resolved without filing a small claims case. We are seeking to get all the charges required in breaking the lease removed due to the fact that this is a health hazard. We have had to throw away mattresses and box springs, one California king and one queen, reclining love seat and reclining sofa totaling in value of over $2000 and numerous articles of clothing. We have also spent over $500 at the doctors office visits with our son. We have also filed a bed bug complaint with the rental protection agency.Desired Settlement: I would like the charges removed from my account that are required to break the lease. I would also like some sort of compensation for the property damaged and the incurring costs of doctor visits.

Business

Response:

We have investigated the complaint from [redacted] (case #[redacted]) and feel confident that the resolution we have offered is fair, albeit not the resolution requested. After further investigation the home was confirmed as cleared of Bed Bugs by our pest control vendor [redacted] on November 26, 2014. Inspections were completed as recent as November 18, 2014 by the vendor of this home which also noted no signs of bedbugs within the home. [redacted] moved into the home on December 5, 2014 and did not report issues with bed bugs until February 15, 2015. The community vendor, McGann’s, completed an inspection of the home on February 19, 2015. The notes state the vendor found 1 live bed bug on the front window blinds; however, the household had already removed the beds from the home. No additional evidence was found at that time and no evidence of an infestation was noted. An in-depth treatment was completed February 20,2015 where the Vendor found 0 live bed bugs and made note that he believes the residents may have brought them into the home in their mattresses. Based on this information, [redacted] and Weinstein Properties is confident the unit was cleared of any pests prior to this household moving in. Belmont Hills will be allowing the household the opportunity to break their lease without penalty. They will not; however, be offering any monetary compensation for the furniture. The resident did not communicate with the leasing or management team prior to disposing of the furniture items so they could be inspected for damage or an infestation as claimed by the household. In addition, medical compensation will not be offered. The Belmont Hills team continues to respond quickly to any issue brought to the leasing offices attention for this household. They have added the household to pest control treatment as soon as the issue was brought to the communities attention, as noted above, as well as set up appropriate inspections and follow ups per the pest controls plan of action to clear the home quickly and effectively.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This in my opinion is not the result of one beg bug, and having to live out of bags and not have anything we own touching the walls is most certainly cause for some type of monetary compensation.

Review: Kings Crossing has over billed for carpet replacement when they could have steam cleaned it.Desired Settlement: Bill for carpet cleaning not replacement

Business

Response:

Good Afternoon, I am reaching out on behalf of Kings Crossing and Weinstein Properties in regards to complaint number [redacted]. The filer of the complaint, [redacted], believed that the carpet in his son’s apartment at Kings Crossing should have been steam cleaned rather than replaced upon move out. After investigating, our property manager and corporate office took the time to review with Mr. [redacted] that the carpet in his son’s apartment was brand new at the time that he moved in and that upon move out, there was significant damage to the carpet which warranted the replacement. It was also explained that his son was being held responsible for a depreciated cost of the carpet instead of the full replacement cost. Mr. [redacted] was provided with 9 pictures of the damaged carpet that were taken immediately after his son moved out as well as a carpet estimate from a professional carpet cleaning company that recommended replacement of the carpet. After reviewing this information, Mr. [redacted] agreed that the carpet did in fact need to be replaced and made payment for the amount owed in full. In closing, we have thoroughly investigated this complaint and have resolved the matter with Mr. [redacted] to his satisfaction. Thank you very much for your time and do let me know if you have any questions or concerns. Respectfully,[redacted]Assistant Property Director | Weinstein Properties

Review: The only reason we had to break our lease early and leave our Kings Crossing apartment was because we had a 3 month old in the house who was out of the NICU in the hospital for respiratory issues and our neighbors were smoking cigarettes and marijuana. The smoke was coming through the vents as if our neighbors were in the room next to ours. We had put an urgent request in to maintenance and yet it took a week for a response. When they finally did show up, they said there is nothing they could do. "its the nature of living on top of your neighbors" so we were forced to break our lease early and leave. We had gone through hoops trying to determine what we would owe. We had the maintenance supervisor come in and inspect the apartment for damage. We were given a quote. in writing from the management group stating the MAXIMUM amount of money we would owe. Fast forward to one month later and we received a bill for 5 times the amount due to carpet damage. But there was no carpet damage reported and Kings Crossing took it upon themselves to replace the entire carpet in the apartment so that they could use my wife and I to pay for the next tenants who would live there. there was no mention of visible damage form the maintenance manager and we have in writing what that means. "if the maintenance supervisor did not see any visible damage to the carpets, then you don't need to worry about the padding underneath". Needless to say we had not prepared ourselves for the bill based on the information that we were given. We could have hired a cleaning service if we would have been told it was that bad. Kings Crossing used us in this situation because we were leaving early and they had an opportunity to replace the entire apartment even though only a couple of rooms had reported damage. We wouldn't even be in this situation if not for the neglect and dangerous conditions we had to live in. even after all of that, we are still being charged for something we were told we wouldn't have to pay. this management team has been awful and nobody should have to continue to go through what we had to endure throughout our less than 1 year lease. My wife and I agreed to pay $450 of damages for the paint on the walls, etc... But we refuse to pay the amount that has been randomly given to us in an effort to improve the apartment on our expense!Desired Settlement: We only wish to pay what we were quoted as our maximum amount owed if we were to move out early... $450.00

Business

Response:

[redacted],

We have investigated the complaint from [redacted] (case # [redacted]) and have resolved the matter with the resident to their satisfaction.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]Regards,

Review: [redacted] #: [redacted]

Rental ZIP: 78753

I've been living in Bexley at Tech Ridge almost 2 year and 4 months. The apartment was new and I was the first tenant to live in that unit. We don't have a pet and we don't wear shoes at home. In the main bed room, we put two king mattresses and one small single mattress for my daughter. In a small bed room, we put a king mattress there.

Basically we don't have any reason to make the carpet dirty. And we regularly cleaned our house.

After I move out after I bought a new house, I got their bill which says

Heavy clean: 151.55

Carpet Replace: 226.00

I actually cleaned the carpet and vacuumed before I move out. It wasn't perfect, but I can definitely say that it was quite clean.

But the bill after I move out was this ridiculous bill. I don't think they are honest about the unit's condition. Please provide me the reasons and proofs why you did heavy clean and carpet replacement. This is absurd bill that normal people cannot understand.Desired Settlement: Remove heavy clean and carpet replacement from the bill

Business

Response:

We have investigated the complaint from [redacted] (case # [redacted]) and feel confident that the resolution we have offered is fair, albeit not the resolution requested. After further investigation the charges were verified. Photographs were taken of the carpet and an estimate was provided by the community carpet cleaning vendor, Carpet Warehouse, on 3/4/2016 to consider replacement due to “blue stains doubtful to remove and will be a noticeable patch & traffic lanes extremely worn/discolored”. The carpet depreciation is based on the assumption that a carpet should last for 5 years or 60 months. Taking into consideration that the carpet was new at move in and the household residency was from 10/30/2013 to 03/03/2016 or 29 months, there was a remaining “lifespan” of 31 months for the carpet. The full replacement cost of $437 was pro-rated based on the remaining 31 months and the resident was assessed a fee of $226 for that depreciation.Photographs were also taken referencing the cleaning issues on all kitchen appliances and overall bathroom area. A receipt for the apartment cleaning was provided by the community cleaning vendor, Centex, of work completed on 3/7/3016, which referenced a heavy clean. Based on this information, Bexley at Tech Ridge and Weinstein Properties are confident the unit was not left in the condition described by the resident at the time of move out. Weinstein Properties, as a response to the resident’s general unhappiness, has agreed to an updated fee settlement of a 25% discount. Copies of the estimates and invoices have been attached.

Consumer

Response:

This is a continued complaint after Complaint ID: [redacted] since it was closed unintendedly. Original Complaint in [redacted] ACCOUT #: [redacted] Rental ZIP: 78753 I've been living in Bexley at Tech Ridge almost 2 year and 4 months. The apartment was new and I was the first tenant to live in that unit. We don't have a pet and we don't wear shoes at home. In the main bed room, we put two king mattresses and one small single mattress for my daughter. In a small bed room, we put a king mattress there. Basically we don't have any reason to make the carpet dirty. And we regularly cleaned our house. After I move out after I bought a new house, I got their bill which says Heavy clean: 151.55 Carpet Replace: 226.00 I actually cleaned the carpet and vacuumed before I move out. It wasn't perfect, but I can definitely say that it was quite clean. But the bill after I move out was this ridiculous bill. I don't think they are honest about the unit's condition. Please provide me the reasons and proofs why you did heavy clean and carpet replacement. This is absurd bill that normal people cannot understand. Continued complaint: I've got pictures from the Weinstein properties. The picture only shows dirty parts, and not the most parts that I cleaned. It is unpair to bill heavy cleaning charge for these somewhat dirty parts. We lived there 2 year and 5 months and it is expected that there might be some wornout and depreciated parts. Weinstein properties wants the tenants to pay all the depreciation parts, which I think unfair since I believe it is also landlord's burden since I paid my rent every month. The carpet picture shows that it's very small patch of blue stain, which I think it can be cleaned through heavy cleaning service. And I don't think the traffic lanes are extreamly worn. We didn't even wear shoes at home. We lived there more than two years and depreciation is expected. Will pay $50 for cleaning, but not carpet replacement which is unfair to tenants

Review: There is an extraordinary issue with the parking at the [redacted] apartment complex. There are more residents' cars than there are parking spaces available. In the evening, the parking is so limited, many residents park their cars in fire lanes. The resident handbook and lease state there should be no parking at yellow-colored curbs and people who do choose to park there will have their vehicles towed. I have yet to see one car towed that was parked against a yellow curb. There are local police officers who patrol the area, however, do nothing in regards to the parking issue.Product_Or_Service: ApartmentDesired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)The property owners must be held accountable for first, leasing to more people than they have parking available, and secondly, allowing people to park in fire lanes without consequence.

Business

Response:

Dear [redacted],

We have investigated the complaint from [redacted] (case # [redacted]) and we have resolved the matter with the resident to their satisfaction.

Thank you,

Review: While living in the [redacted] apartment complex for about 2 years, we have experienced an abundance of issues from a leaking washing machine, roof, downstairs ceiling, and water heater. We've reported each incident in a timely fashion to the leasing office, especially since the leaking roof was causing a water/mold stain to develop on the wall behind the washing machine and my children and I started to develop allergies as a result. The roof was never fixed and the wall remained stained for months until we moved out. There was another instance to where we reported a leak in the corner of the downstairs ceiling... Which maintenance "fixed" by patching the spot and reprinting it, only for it to leak again to the point where we had to have a hole cut in our ceiling which was left exposed for 2 days before maintenance returned to cut and replace the faulty pipe. Another instance occurred not long after to where our water heater broke and soaked the living room carpet. Not only did maintenance NOT replace the carpet padding after the water damage occurred, the left the entire room in disarray by leaving furniture propped up on the walls and the closet shelving unit dismantled for several days. They also left their equipment and the carpet pulled up for several days to the point where I had to call the office and remind them to finish fixing things and pick their equipment up. All of this was very concerning considering that I was pregnant and had a toddler living in the house. Not to long after the washing machine broke and leaked onto the carpet where we experienced the same issues after reporting the matter. All the while, we have been spending our own money to rent carpet cleaning equipment to help keep the carpet cleaning in hopes to alleviate the allergies that we're accumulating in the house after each incident. That said, while moving, we rented an industrial carpet cleaner again to ensure that everything was in order for the next tenants only to find out that our successful efforts to prevent the carpets from showing any cosmetic damage were to no avail since we were charged $556 for carpet replacement. In addition to this we were also billed for a keypad that was turned in with the same envelope that contained the keys to the residence and our new forwarding address. Due to the excessive water damage that occurred as a result of the faulty installation of the properties appliances/plumbing/equipment, and the potential health hazards that were created as a result, we should not be held liable for any sort of carpet replacement.

Added to this, we have pictures that accompany a thorough copy of all of the work order history to portray all of the damage as well as what state the apartment was in prior to us moving out and yet the office refuses to remove the charges.

I have read several complaints from previous tenants that experienced that same issues, several of which included a concern about being unjustly charged for carpet replacement, so this seems to be a re-occurring issue that I would like to have resolved without going to small claims court.Desired Settlement: To have the $556 charges for the carpet replacement removed.

Business

Response:

To Whom It May Concern: We have investigated the complaint from [redacted] (case # [redacted]) and have resolved the matter with the resident to their satisfaction. After reviewing further documentation, we will be removing the carpet replacement fees. Sincerely,[redacted]

O757.838.0431 | M 757.262.6575

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,