Wells Fargo Advisors

FABCO is a third-party collection agencyOur clients hire us to collect on outstanding debtMs*** claims to not have a contract with us or our clients, Trenton Ridge (Manchester Townhomes) and Villas at Eden on ***She a signed lease agreement with both of our clientsWe have
spoken to Ms*** about these debts on 01/13/14, 4/30/14, 7/21/14, 12/18/14, 1/30/15, 5/6/15, and 5/19/and she would either request paperwork (which was sent twice) or explain she would call back to pay "in a month". A letter further explaining the debts will be mailed to her 6/26/with enclosed documentation validating the debts yet again

September 22, 2017*** *** *** ***Martinez GA 30907-2944Subject: CFPB Case #***Revdex.com Case #***Account ending in ***Dear *** ***:We are committed to building better every day by understanding and addressing customerconcernsThe Consumer Financial Protection Bureau
(CFPB) forwarded the above referencedcomplaint to Wells FargoAlso, the Revdex.com (Revdex.com) forwarded your complaint toWells Fargo for reviewWe appreciate the opportunity to address your concerns.At Wells Fargo, we pride ourselves on developing and maintaining quality financialrelationships and strive to consistently deliver the exemplary service we know our customersdeserveIt was difficult to learn we have not met your expectationsYour comments are veryimportant to us, as feedback is vital to providing stellar service.We sincerely apologize for any frustration or inconvenience you encountered regarding your lostcheck orderYour check order was shipped from our vendor, *** ***, via standard mail.We were informed by *** *** that your check order placed on August 28, wasshipped to your mailing address on August 30, Our records reflect a new check order wasshipped to your mailing address on September 11, As a courtesy, a reversal of $forthe Check Printing Charge posted to your checking account on September 19, 2017.If you have any questions, please call Wells Fargo Phone BankSM at ***(***)Phone bankers are available to assist you hours a day, days a week.Sincerely,** ***Research/Remediation Associatecc: CFPRevdex.comB

I not paid anything on this accountMy brother whom this account belongs to *** *** paid this accountWe weren't aware of any correction information until *** *** retrieved all receipts and documents pertaining to this date and timeMy brother *** *** owns this account and it is not on his credit reportI moved out of this property and my name was to be removed off this accountThis is not my account and they are trying to collect from me because they do not have *** *** information to bug them They have been sending me letters over and over again and almost got me to pay something that is not mind
Regards, *** ***

Please see the attached Bank response. April 19, 2018*** ** ***Lee Blvd.Lehigh Acres FL 33971Subject: Revdex.com Case ***Dear *** ** ***:We are committed to building better every day by understanding and addressing customerconcernsWe want to let you know
that the Revdex.com (Revdex.com) recentlyforwarded your comments as detailed in your complaint to Wells Fargo for review and aresponseWe appreciate the opportunity to address your concerns.We have reviewed your concerns with regard to your service experience with ourrepresentatives while attempting to resolve a transfer issueWe were disappointed to learnof your experience and dissatisfaction with the service provided by our representatives, andwe regret any inconvenience or frustration that this matter has caused youThank you fortaking the time to share these most important observations with usProviding qualitycustomer service and reliable assistance are top priorities at Wells Fargo, and we are sorry ifyou feel this has not been the case in your situation.In your complaint, you state the incorrect wire or ACH transfer originated through your*** ** *** accountUnfortunately, with the limited information provided we wereunable to locate the details listed in your complaintWe respectfully ask that you contact theoriginating bank to check the status of any refund claims or wire recall requestWe sincerelyapologize for that we were unable to assist you regarding this matter.Thank you for bringing your concerns to our attentionWhile we realize the informationprovided is not the resolution you were seeking, we hope this letter serves to clarifyWells Fargo’s position with regard to this matter.Sincerely,** ***Research/Remediation Analystcc: Revdex.comCase

Complaint: ***
I am rejecting this response because: My bank has submitted a claimI want to why it is taking Wells Fargo so long to respond to itIt has been weeks and I am still waiting on my money to be returnedI was told that Wells Fargo would be returning because of the invalid routing numberSurely it doesn't take this long to send it backI am tired of waitingIf I have to wait any longer I will simply seek out and attorney and we can settle this in court
Sincerely,
*** ***

Please see the attached Bank response

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I received a phone call from the business but the issues have not been resolved*** *** said he would look into the issues but it has been well over a monthI called his phone number today and just got a recordingI have been waiting
months for a resolution but this business is slow to respond

*** *** received a breakdown of the charges when she requested the information 02-11. A payment plan was set up on the full balance owed of $1993.02; she made one payment of $02-23-11. She wanted an arrangement letter, but did not meet the criteria; tried taking the payment
to our client’s office but the account was at *** so client refused payment; and then she stopped paying. Next communication was 09-28-to let us know she was unemployed and couldn’t pay. 08-08-offered to settle the $remaining balance for $and we countered with $1700.00. Next she offered $and again we countered with $1700.00. 11-11-offered $settlement for both and was rejected. The most recent settlement offer was received 02-11-& we offered $975.00. She has submitted Automated Consumer Dispute Verification since 02-19-and each one returned to TransUnion verifying the information as reported. The settlement offer of $is valid through 07-01-

This company cannot kill bed bugs, and roaches, they stunk up my apartment last wed!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My name is Matt [redacted] and the complaint is against a company called carfinance

Complaint: [redacted]
I am rejecting this response because: While I appreciate the timeline and more specific information, nothing you said chances the fact that I was told that the remaining funds were being held for the purpose of completing payments. I understand that you are saying that you don't do that, but what no one acknowledges or cares to address, is the fact that I was ABSOLUTELY told that by your employees, which resulted in the only late payment ever to go on my credit report, which is now actively screwing me over in a time of need. So, thank you for looking in to this, but someone over there should really step up and take some responsibility for this. I didn't make it up. I was so incensed by how I was handled and that I was told this by your employees. I'm pretty sure I yelled at him in the branch, telling him how ridiculous it was, and informing him that the payments hadn't been made, that I needed the money to make the payments, and that I was being adversely affected by this. Maybe he'll remember that. Again, not that anyone there cares. I know how companies are, and that you of all companies don't care about this individuals or how they are affected but what you say or do to them. I also read the news and know that Wells Fargo isn't exactly on the top of ethical standards, so I suppose I shouldn't really be surprised. 
Sincerely,
[redacted]

[redacted]Glendale, AZ 85308RE: Merchant account #’s [redacted]Dear [redacted]:This letter is in response to the complaint you filed with the Better Business...

Bureau on January 19, 2017 regarding yourmerchant processing accounts with Wells Fargo Merchant Services (WFMS).As a prudent business owner, you have the responsibility to review your monthly processing statements aswell as your bank statements and notify us if you dispute any charge or funding.I have confirmed your merchant processing accounts were closed effective September 22, 2014 per yourrequest. WFMS has no record you contacted us to cancel prior to this date.I have also confirmed you were refunded 3 months of processing fees on each account, which credited to thecorresponding settlement checking accounts on file September 25, 2014 totaling $787.50, $112.50 peraccount. A refund for an additional 3 months of fees in the amount of $112.50 was requested on September22, 2016 on the processing account ending in [redacted], which attempted to post to the checking account on filebut rejected due to being closed. The refund will be sent to you in the form of a check in 10-12 business daysto the address listed on this letter.As a final courtesy to you, we have agreed to issue refunds for 3 months of processing fees on the remaining6 accounts totaling $675.00. This refund will post to the open Wells Fargo business checking account endingin [redacted] in 7-10 business days.I apologize for the inconvenience this situation has caused for you and your business. Please contact me with any additionalquestions or concerns regarding this matter.Sincerely,[redacted]Wells Fargo Merchant ServicesExecutive Office[redacted]Wells Fargo Merchant Services, L.L.C.[redacted]MAC [redacted]

Complaint: [redacted]
I am rejecting this response because: All of that information is understandable; however, all of this information easy provided AFTER the fact. When I initially called in, I was told nothing of 3 business days to stop payment, and was promised by a supervisor that I would receive provisional credit by close of business. Now days later when I find out the claim is rejected, none of this is brought up. Where are the recorded phone calls, to prove any of this? If I must escalate to my lawyer let me know so I can do so. Thank you 
Sincerely,
[redacted]

The last date we spoke with [redacted] was 09/25/17 when he paid the settlement.  We transmitted to TransUnion requesting the trade line be deleted 09/29/17.  A request to TransUnion and Experian to remove the account from his credit will be manually sent today as a backup measure.

Letters to [redacted] & [redacted] with new balance and explaining once payment has been fully processed trade line will be deleted were mailed out 02-17-16.

April 24, 2017[redacted]San Francisco, CA 94133-4129Subject: Closure of your accounts ending in [redacted] (checking) and [redacted] (savings)Dear [redacted] J. [redacted]:We appreciate the opportunity to respond to your most recent rebuttal filed with the BetterBusiness Bureau.We...

apologize that we did not meet your service expectations during prior contacts. Weunderstand that you are seeking assistance in providing explanations to merchants or creditorsthat may have been impacted while your accounts were in the process of closing. We haveenclosed a merchant letter for you to forward, at your discretion, to any impacted merchants.As we mentioned in our previous response dated May 13, 2016, in April of 2016, the bank made abusiness decision to freeze your accounts for the purpose of closure (copy enclosed). Whenaccounts are frozen for closure, all monetary transactions are blocked. Any remaining funds inan account are typically frozen for enough time to pass to allow all account activity to settlebefore we can release funds. Funds are not held to allow additional payments to be made fromthe accounts.Regarding the release of your remaining funds, our records indicate that you made an in branchwithdrawal of $2,318.73 from your checking account on April 18, 2016. An ATM/Debit Cardprovisional credit for $708.95 was credited to your checking account on April 27, 2016.Therefore, the closure of this account was delayed until June 30, 2017. The savings account wasclosed on April 29, 2016, and a cashier’s check for $42.57 was mailed to you on that date. OnMay 3, 2016, an in branch withdrawal was made for $1,121.34 from your checking account. Acashier’s check for the remaining balance in the checking account was mailed to you on June 30,2016 for the amount of $192.49.While we realize the information provided may not alleviate the frustrations you experienced, wehope this letter serves to clarify Wells Fargo’s actions with regard to your matter. If you haveany additional questions, please call us at [redacted], Monday through Friday from 5:00a.m. to 6:00 p.m., Pacific Time. Thank you.Sincerely,[redacted]Department ManagerResearch & Correspondence

please see attached response

I never received the refund they did not credit anything to my account