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Wells Fargo Advisors

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Wells Fargo Advisors Reviews (95)

We spoke with [redacted] 02/22/11 he told us he was not working but [redacted] just started new job and both planning on paying the bill.  The $35.00 payment was authorized on a credit card by [redacted] not [redacted].  Our client, [redacted], has reviewed the rental file and found no one party release form regarding this address and both Ms. [redacted] and Mr. [redacted] were turned over for collection.  Unless she can provide a One Party Release form signed by both she and [redacted] with manager’s authorization, [redacted] account will remain listed as an open account.  A copy of the lease has been attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have had this account since 02-11-11 and not once did [redacted] or [redacted] request validation. Ms. [redacted] did request an itemization the day she first agreed to pay, which was sent.   Both Ms. [redacted] and Mr. [redacted] have taken responsibility for the debt and made promises to pay but for one reason or another not been able to keep the arrangement.  The previous response was regarding Ms. [redacted] starting a new job around 02-11 so obviously she misread our response.  We must reiterate Ms. [redacted] requested an itemization and it was sent 02-22-11.  Not once did she or [redacted] say they were disputing this debt and continued to set payment plans, or try and negotiate settlements.  The account should be listed on both credit reports until 12/28/2017.  An offer is open for Ms. [redacted] to settle the account in her name only for $940.00, with an agreement to delete the trade line once she pays the settlement in full.  The $1,053.02 balance would remain open against [redacted].  Both Ms. [redacted] and Mr. [redacted] can pay $1,700.00 as full payment of their $1,993.02 debt; however, without payment the trade line will not be deleted.  Should Ms. [redacted] reject this response, it will indicate to us she is not willing to resolve the matter and we will no longer answer her frivolous dispute.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]

FABCO received a collection from our client, [redacted], against [redacted] in the amount of $1,914.00.  Below is a chronological list of all activity on his account file #[redacted]: ...

                        01/27/16    Account entered and initial demand letter received 03/16/16    Our representative called [redacted], debtor, he dispute all except one broken door.  Representative offered to send itemization so he could reply with dispute letter and pictures.. 03/16/16    Account placed in dispute status.                         03/18/16    A breakdown was sent to debtor printed from our system.03/21/16    Account reported to [redacted] with dispute status.07/12/17    Debtor called in claiming we never contacted him and didn’t send validation he requested.  Said wanted validation.07/12/17    Received debtors Revdex.com complaint.07/13/17    Requested [redacted] delete the trade line.07/17/17    Received letter of dispute with request for validation.We are currently researching [redacted] dispute and will provide validation once we have concluded our investigation.  His account was reported to [redacted] 03/21/16 and verified 04/16 & 07/16 and a request to delete the trade line has been sent to [redacted] until we send validation.  We have listened to the recorded telephone conversations with [redacted] and none of our employees displayed unprofessional behavior and terminated the call due to [redacted] inappropriate language and demeanor toward our employees.  Regarding the 03/16/16 phone conversation [redacted] never asked for validation; it was our representative who offered to send a breakdown so he could submit a dispute letter in 2016.

Please see the attached response

June 21, 2017[redacted] S. [redacted]Tampa, FL 33634-5345Subject: VISA ending in [redacted]Revdex.com Case No. [redacted]Dear [redacted] S. [redacted]:We want to let you know that your concerns addressed to the Revdex.com (Revdex.com),which were detailed in your complaint dated June 16, 2017, have...

been forwarded toCustomer Correspondence for review. We appreciate the opportunity to address yourconcerns.At Wells Fargo, we pride ourselves on developing and maintaining quality financialrelationships and strive to consistently deliver the exemplary service we know our customersdeserve, so it was very difficult to learn that we have not met your expectations. Yourcomments are very important to us since feedback from our customers is vital to providingstellar service. We apologize for the poor customer service you experienced regarding theclosure of your secured card.Our records indicate we have responded appropriately to your concerns in our letter datedMay 19, 2017. The account was closed on May 7, 2017. Closing an account does not keep thebalance from accruing Interest Charges. We are unable to change how Interest is assessedto an account. The $8.37 Interest Charge assessed on the May 10, 2017, and the $7.70 onJune 9, 2017, statements were correctly charged to the account. Interest will accrue fromthe transaction date until the date we receive payment in full of the total balance on theaccount. Interest is not imposed on the purchases shown on your current billing statement(except for balance transfers that are treated as purchases) if you pay the previous balance infull by its payment due date (or if the previous balance was zero), then you will not becharged any interest related to the new purchases listed on your current billing statement(except for balance transfers that are treated as purchases) that you pay by the payment duedate. This information is located in the Consumer Credit Card Customer Agreement andDisclosure Statement, in the When We Charge Interest Section (17). This was providedwhen the account was opened. The Agreement is also located on wellsfargo.com.Upon review of the account, we find the fees you have referenced have been assessed inaccordance with the account terms, as payment due dates are on the same date each month.Upon receipt, payments are processed in accordance to the terms of the account. Allpayments are posted with the effective date of the date the payment is made, if received bythe cutoff time, even if the payment is made on a weekend or holiday. Payments may bemade at the branch, by telephone, by mail, through an online transfer from a Wells Fargo deposit account, through the Bill Pay service, and by using the free Automatic Paymentfeature. If sending a payment by mail, we encourage clients to mail it ten business daysbefore the due date. If the payment is not received on or before the due date, a fee will beassessed.Our records reflect that an exception has been made and the $25.00 Late Fee and a financecharge of $8.37 was credited back to the credit card account. The adjustment reflected onyour June 2017 statement. Also, an additional adjustment was made for the $37.00 Late Feeon June 19, 2017 as a courtesy. There were no over the limit fees applied to the account.If you have any other questions about this account, please call Credit Customer Service at[redacted]. Agents are available to assist you 24 hours a day, 7 days a week.Thank you. We appreciate your business.Sincerely,[redacted]Research/Remediation Associate

Your response literally addresses absolutely nothing. For the record I became upset with Jenn because she is rude, impatient, and unprofessional so let's stop with the "[redacted] was upset we do not communicate via email" crap. Please send a correct bill to both [redacted] and I along with the letters stating that this debt will be completely removed from our credit reports with no record. Seeing as how [redacted] spoke with Linda about this on 2/12/16 and was told that was no problem and letters would be sent out today, I am assuming this will not be an issue. We will issue payment as soon as we have this in writing.

Complaint: [redacted]
I am rejecting this response because: As I have been with them for many years and as their name says ... [1] they DID NOT give me ADVISE as an ADVISOR SHOULD! [2] NO Mr. [redacted] did NOT provide answers to my questions... [3] in 8 years NO...

ONE EVER EVEN MENTIONED ANY SURRENDER POLICY? [4] According to [redacted] Wells Fargo Advisors NEVER ONCE CONTACTED THEM ONCE IN 8 YEARS, about my Annuity performance.[5] And when I ask for the first meeting in November 2016 I gave him 90 days to prepare asking for a meeting (face-to-face) in January 2017,[6] Instead he sent my request to his compliance manager to say I was being too demanding and he would not meet with me. [7] And WFA said to my Banker [Brando Pride] that  I did not have enough money in my account to warrant any time with me. [8] NOT WHAT I WAS TOLD WHEN I OPENED THAT IRA~ [9] My banker said he was told that I could only use the generic customer service in the future. [10] So to add INSULT to INJURY their answer is to [redacted] instead of assigning me someone willing to meet with me.Note: I have had losses on my money and when I inquired he said everything was fine. It is not fine when I lose money ...I PAID EXTRA FEES TO HAVE A MINIMUM OF A 6 PERCENT GAIN ANNUALLY !  So I was later told by [redacted] that I should have been told that the 6% was only on the gains and I could still lose money on the money I put in ...THE WHOLE POINT OF PAYING EXTRA TO  HAVE NO LOSES RIGHT? It was their DUTY to TELL ME ALL THE FACTS WHeN I SIGNED UP....Furthermore , when they ask me if I still wanted a meeting I said I could not TRUST [redacted] but I would see another advisor. their answer is NO YOU CAN"T SEE ANYONE... a waste of 8 years.
Sincerely,
[redacted]

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We received a
collection against [redacted] & [redacted] for our client, [redacted]
Properties Apartments, in the amount of $2024.34 on 02/03/12.  The debt was adjusted to $666.34 04-05-12.  [redacted] & [redacted] wrote our office
03-29-12...

& we replied to both roommates. 
[redacted] disputed the charges through the credit bureau by using the
automated consumer dispute verification claiming we deleted the trade line from
[redacted]’s report and she wanted it taken off her report too.  We have been communicating with [redacted]
only because only [redacted] reached out to our office regarding the
charges.  We had not heard from Ms.
[redacted] since 2012 until an ACDV was returned to Experian verifying the
$666.34 and dispute status on 02-04-14. 
She did call our office 11-19-15 and wanted information e-mailed but
became upset when we told her we do not communicate via e-mail.  The next time we heard from Ms. [redacted] was
the receipt of the Revdex.com complaint.
Our client did
quote a different amount so because $321.24 was given to Ms. [redacted] we will
accept this amount as full payment. We have chosen not to process via [redacted].  It is requested our response be forwarded by the Revdex.com office since we do not communicate via e-mail regarding debts.

See attached

March 2, 2017[redacted] L. [redacted]Subject: Information about your Wells Fargo account number ending in [redacted]Revdex.com Case #: [redacted]Dear [redacted]:We’re writing in response to your recent inquiry about your Secured VISA account above....

Weappreciate the opportunity to respond.What you need to knowPlease accept our sincerest apologies for any frustration you may have experienced. When the accountoriginated there was not enough funds in your Wells Fargo Everyday Checking account to cover thesecurity deposit, which caused the overdraft fees. At that initial time it changed the coding on theaccount to not send the credit card out. Once the security funds were received the system still had ahold on the account to not send out the credit card.We confirm that the account was closed January 30,2017, per your request. The collateral release for $300.00 was completed on March 1, 2017, and directdeposited into your Wells Fargo Everyday Checking account ending in 5255.If you have additional questions, please call me directly at [redacted], extension [redacted], Mondaythrough Friday from 8:00 a.m. to 5:00 p.m. Central Time. If you have a hearing or speech disability, weaccept telecommunications relay services calls.Thank you.Sincerely,[redacted]Research & Remediation AnalystExecutive Officecc: Revdex.com

Dear [redacted]:We are responding to concerns you expressed in your letter to the Revdex.com, regarding the status of the distribution for the above referenced client's account.  We apologize for any inconvenience this matter may have caused.  We would like to address your...

concerns; however, we do not have authorization on file to allow us to respond to you regarding this matter.  Please be advised that this matter has been addressed with the appropriate authorized parties.  If you have additional questions or concerns, I can be reached directly at [redacted], Monday through Friday, 8:00a.m. to 4:00 p.m. Central Time. Thank you.Sincerely, Michelle PattilloCompliance Consultant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The matter with Wells Fargo was resolved. Thank you.Sincerely,
[redacted]

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Address: 128 N Broad St, Lancaster, Ohio, United States, 43130

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