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Westbury Jeep Chrysler Dodge, Inc.

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Reviews Westbury Jeep Chrysler Dodge, Inc.

Westbury Jeep Chrysler Dodge, Inc. Reviews (45)

To Whom It May Concern, ** *** is under the impression there is some sort of "Breach of Contract".He had his vehicle repaired imporperly at a shop in Queens for several thousand dollars.He now wants our repair shop to get his vehicle to run for what amount's to a diagnosis chargeThis is why we called him after ourtechnichain had spent over an hour finding several trouble codes which are stated on his invoice "***, ***,***,***". *** tried to explain tohim it would now require dissamble of his engine which is more then the diagnosis chargeHe choose not to go any further and *** also explained to him it would be in his best interest to bring it back to the shop he had spent several thousads dollars and have then look at it.Were are entitled to a diagnosis charge and this is what we charged him on the work order, there were no repairs made nor did we state we performed any repairs on this invoice.Should you have any further questions please contact Our *** ***.His contact information is ###-###-#### and his e-mail is ***Sincerley*** ***
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[That is not trueThe warranty did not expire on January *** as Westbury Jeep claims and we have the original paperwork to prove itThe last day of the warranty was January ***, which is the day we brought it in.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is not exactly what the dealership said is accurateWe did contact them, and they did not answer our questionsWe also went to the dealership and asked for a warranty book on the Jeep Liberty and to no avail we never received the bookletWe also contacted Zurich by internet and received one sheet of paper that did not explain the warranty and what was warrantied on the Jeep LibertyI am not trying to hurt the company; I just want to know what is warrantied on the Jeep LibertyThank you for looking in to this
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Sincerely,
*** ***

Customer and I spoke regarding the complaintThe
complaint was regarding phone calls they have been receiving from outside
companies soliciting them to buy a warrantyThe calls are not from our
companyOur company does not have any soliciting calls that go out to our
customers regarding their
warranties
The customers other complaint was that they paid $for a Lifetime max care warranty
on their new car and $for a Zurich warranty on the pre-owned vehicle they
purchased, which is a month/100k mile warrantyThey are two different warranties
that they purchased, the customer thought the two warranties were the same and
was the reason why they were upset that they cost the sameI explained the difference in
the warranties as I just stated
Customer also stated that they have not contacted our
dealership since and their complaint about not receiving a call back was
from thenThey have not tried to reach us to rectify the situation since then
I explained to them had they called, I would have taken care of their issues
right away as I just did after speaking with them
I mailed the customer a brochure on their Zurich
warranty as requested
I also asked the customer why they submitted this
complaint against our company since the complaint was because of other
companies soliciting them to purchase a warranty and didn’t contact us directly
first to see how we could help themHe said he did not know
This compliant is not valid

To Whom it may concern:The *** *** is working with the customer and Chrysler Service Contract to reviewthe bill that the customer provided to us for reimbursementWe are working ongetting the customer some sort of reimbursementThe customer’s servicecontract had expired on January *,He came to our shop on Jan *, withSeveral complaints.We found the struts were faulty and so we contacted Chrysler Service Contract andthey authorized us to replace them under his service contractThey also authorizeda coolant tube repairThe customer then took his vehicle back,then on February**, he went to a *** and authorized the steering rack and sway barlinks and a wheel alignmentWe will let you know what Chrysler ServiceContract is willing to offer the customer as far a reimbursement.*** *

We repaired the vehicle and gave the customer a 45,000 mile service at no charge.  We personally apologized as well.   Sorry for the delay in getting back to you.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Thank you. We have email scanned copied of the [redacted] receipts to the [redacted] on Sunday, March [redacted]. We look forward to resolving this together.]
 
 
 
 
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Sincerely,
[redacted]

November **, 2014 To Whom It May Concern: [redacted] brought his vehicle to us after having it repaired at another shop to get a second opinion. He had several concerns as reflected on his repair order number #[redacted] dated November *, 2014.His complaints were the following.Line A: Perform...

diagnostics to identify customer concern $120.00 Line B: Customer states check engine light on runs rough.Line C: Customer states hard starting looses power on road and stallsLine D: Customer states Navigation system powers up but does not work             Error loading. He signed the repair order authorizing us to check his vehicle over. Our technichian found issues with what the previous shop had done in relation to Line B & C. While our technician checked his vehicle over and found that something was wrong with what the previous shop had done with the cylinder head replacement and that we had to go further into his engine which would require more time. When we asked him for more authorization he chose not to go any further and bring it back to the shop in Queens who had done the first repairs. We also looked at his Navigation system and told him that he had to purchase a navigation disk at $150.00. He chose not to have any repairs done here and bring it back to the shop which had done the repairs in the first place. We are entitled to charge him diagnosis.Should you have any further questions about this Matter please contact our[redacted] at ###-###-#### Sincerly[redacted]

To Whow it may concern;The [redacted] contacted the customer in reference tothis matter.He has asked the customer to provide us with the receipts ofthe work performed at [redacted]. Once the customer does this the Dealershipwill Consider working with the customer as far any type ofGoodwill...

reimbursement.[redacted]

Dear [redacted]:I am very sorry that you had issues with your Jeep. As discussed with you onthe phone, we wanted to make sure your vehicle was operating properly beforereturning it to you. The problem was intermittent and any codes normally storedin the vehicle's computer were erased. Since you did...

not purchase your vehicleform our dealership and you had a problem with the dealer you purchased itfrom, I provided you with the 800 number for Chrysler with instructions on howto ask for reimbursement. I hope I was able to provide you with satisfaction.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
WHAT BS is "LINE 1" ?? it makes no sense, read it.I had brought my car in for starting rough, losing power and stalling, and GPS not recognizing my DVD.The [redacted] called me and said the mechanics did NOT identify what the issue is and asked for another few hours of service charges to provide them additional time (which I should be charged $120/hour) to determine cause of malfunctions in the car. This was NOT part of the agreement, I had signed and given my car and was told I would get a report of what is malfunctioning and what needs repair. This has NOT been completed.I was never told anything about having to purchase anything for GPS navigation. I told the [redacted] I have the newest DVD software update and he told me they would reset and flash the system to accept and recognize the DVD that I have which is the most up to date software version.I reached out to [redacted] at ###-###-#### and he stated he is entitled to keep the diagnosis fee without providing me any diagnosis in return!?! Please see attached paperwork I received when picking up my car, no reported Parts or Labor was applied to the work order and I am provided with no information from then to account for the agreement of getting diagnostics performed which I should be provided with. They could not hold up their end and should refund me.This is breach of contract agreement that I pay for a diagnosis but have not been provided with a diagnosis.
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I do not agree with the response from Westbury Jeep. Here are a few points of contention:--I am still working with my credit card company on the dispute and this issue is not closed. The response from Westbury Jeep indicates that they won the dispute--not true.--My entire argument is that there is no evidence that the replacement of the cam shaft sensor fixed my car. I am in agreement that the cleaning of the throttle body corrected the problem, and I have no issues in paying for a reasonable fee for the labor. I called 2 different repair shops--one a Jeep dealer and one an independent repair shop and I received quotes ranging on the low end from $75 and the high end $130.--What I perhaps failed to mention is that when I first brought in my car to Westbury Jeep, they replaced my battery and charged me over $300 for the battery and labor. Since when does a new battery cost $300. My service advisor told me that this was the issue causing the car to stall.--after getting a response from [redacted] who is my credit card company last week, I thought it prudent to call the [redacted] at Westbury Jeep and I placed a call to [redacted] last Friday Jan **, 2015. I have yet to get a call back so I have no other choice then to continue to fight this issue to the fullest of my ability.In summary I am not in agreement that the case be closed as I am not satisfied with the response.
 
 
 
 
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Sincerely,
[redacted]

After researching the situation,   [redacted] came in on 1/**/14 for the stalling issue after it was done at Firestone. Our discovery was that they put in aftermarket parts and it did not correct the issue. We suggested that we chang the cam and crank sensors with factory parts which was...

approved.   The vehicle came back in because it was stalling again. We the found throttle body full of carbon. We cleaned the carbon off throttle body and now vehicle is operating as designed. The vehicle is a 10 year old vehicle and itmes to need to be maintained.  There were clearly 2 different issues.  The credit card was challenged and we won the chargeback with [redacted]. as they agreed with our facts.  We are prepared to fully defend our position in court as well.   [redacted]

Review: Since the truck was brought in for an oil change it hasn't ran the same. Dealer blew out a tire from it getting an oil change and marked up the rim as well. Truck has been in the shop multiple times. Dealer said they balanced it 3x and still vibrated..went to dealership in Florida and it seemed fine til the dealership replaced the rim when I got back. Truck vibrates at certain speedsDesired Settlement: Repaired to the way it drove when I bought it...truck just turned over a year old a few days ago with 14700 miles

Business

Response:

Monday, August **, 2015 4:46 PMWe Swapped Both rear rims and balance all 4 tiresSee attached Repair Order'[redacted]'

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10733756, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Vehicle is still not fixed. Brought vehicle in for same trouble numerous times and still not fixed. Obviously balancing the tires and swapping the rear rims haven't fixed the issue.

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Sincerely,

Business

Response:

[redacted] has brought his vehicle to our dealership several time complaining about a vibration.We damaged his tire while servicing it. With out question we replaced the rim and the tire. Since this eventhe has returned several times complaining about a vibration, we have repeatedly tried to assist him with his request.At this point we have deemed the truck normal and it has no vibration. [redacted] is welcome to have a second opinionand his truck is still under warranty at any Dodge Dealership.Sincerely?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Being that I bought the truck from Westbury Dodge/Ram I figured I would have better service, was wrong. Last visit in which the dealership says they deem normal condition was held at the dealership for two weeks without a loaner car to be told there's nothing wrong with it. Have made attempt to ask for a service person to take a ride with me in vehicle to prove trouble-no response. The vehicle still has vibration and feel unsafe driving it. Also after dealership did damage and said they fixed it, I drove to Florida with such a vibration that the seat was rubbing against the center console with I have videoed it proving it and when went to dealership in Florida they fixed the issue to come back to NY and replace rear rim that Westbury Dodge replaced, the trouble came back again

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Sincerely,

Review: My transmission went bad on my 2009 dodge nitro so I dropped it off at the [redacted] location. The service person Steve said it would take a while to repair. He got me a loaner car after a week and a half. I specifically asked him numerous times to make sure it was covered under the warranty he repeatedly said yes. I also had the extended maximum care warranty. After four weeks and once again repeatedly saying to Steve are you sure my car is covered under warranty he said yes Mr M[redacted] it's covered. So he calls me and says they started working on car and it looks like it needs a pump in transmissions ,note this is after 6 weeks. Then a week later he calls me and says what are you doing to me mr M[redacted] the car isn't covered and it's probably gonna cost 3 to 4 thousand dolls to repair. You need a whole new transmission. How did it go from a pump to a new transmission. The reason it wasn't covered is parcially my fault. The reason is before 5 years is up your supposed to bring car in for a drive train inspection and I. Didn't because I didn't know. I wasn't notified by CHRYSLER,and I didn't receive a notice to do so. Anyway my real complaint is that he ,Steve and the service manager should've known on there computer that the car wasn't covered from day one,why wait all that time ,take my car apart without permission or a signature from me. This service department led me to believe that the car was covered ,took it apart ,then told me it wasn't covered. I felt like I was scammed out of 3900 dollars,which was the cost to repair my car. I tried calling the service manager Tim many times no return phone calls. If I would've known it wasn't covered I never would've let them do the repair. I also contacted the customer care at CHRYSLER,they started the a case and denied my request for reinstatement of manufacturers warranty. Also this transmission had only 60,000 miles on it,I don't expect much from this but I want the Revdex.com and all consumers to know about this. This was total misrepresentation of warranty practices and consumer relations to the point of me feeling I was scammed. To top it off the service person Steve said well we can trade the car in and we'll give you 8100 for it,are you kidding me,even more reason to believe I was scammed. Now my whole drive train warranty is void,I will never buy a CHRYSLER product again.Desired Settlement: I want this dealer to pay for their mistake and misrepresented service department.

Business

Response:

To Whom It May Concern: Mr. M[redacted] has two warranties on his vehicle.One is and extended warranty and one is a Factory warranty.The Factory warranty that came with his vehicle would coverthe power train For Lifetime so long as he had his vehicle inspected at anyChrysler Dodge or Jeep Dealership on the 5 year anniversary of his purchase datewhich is July **, 2014. Mr. M[redacted] also admits to not having his vehicle inspected, whenwe found out it was not a covered repair and he had not been at any dealershipsfor this inspection For over 17 months. We asked him to contact ChryslerCustomer Service to see if they would reinstate his lifetime power trainwarranty, they would not reinstate his power train warranty. Steve then called Mr. M[redacted]to inform him that his transmission would need replacement. Mr. M[redacted]reluctantly agreed to due this repair. Mr. M[redacted]still has an extended warranty that covers certain repairs each one has to be verifiedand called in to confirm coverage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I know I didn't take car in these dealers should notify customers about inspection. My problem is that Steve kept telling me it was covered when it wasn't I should've been told that prior to work. I okayed the work cause at that point I had no choice. So what your saying is that your dealership has to remove a transmission before you know it's covered, I cannot accept that you had the car long enough to know it was not covered

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Review: False advertising on [redacted] jeep wrangler was priced at $32,770 but when I called because I wanted to purchase the jeep and inquired about the car they stated it was $58000 they said it was starting at $32770 plus all the add on in the advertising it doesn't say msrp it says sale price $32770 this is deceiving for a consumers. I got my hopes up hopefully we could do something about companies that advertise the wrong Information specialy on there prices just to get the consumer In the storeDesired Settlement: Purchase vehicle at price that was stated

Business

Response:

dear customer we are sorry for the discrepancy this jeep was upfiitted by an outside source which the websites cannnot pick up when they run a vin explosion. I would be happy to get you another jeep wrangler stock vehicle without the up fit at the posted price with an addiotonal $500 discount or order you a 2015 at the posted price. the rocky ridge aftermaket upfit is not part of the stock vehicle.

Review: On May *, 2014 my transmission began to leak and make noise. Brought my 2012 dodge caliber to westbury jeep where I purchased my vehicle for service. They had my car for 5 days and said they replaced the transmission pan gasket and fixed the leak. I asked about the noise and was told it was gone. on may **, 2014 I got 10 min away and got on the parkway on my way home and the noise was still there. I called the dealership but my adviser had left for the day so I left a message. He returned my call the next day and said I would have to bring the car back in. He called me back later to tell me they had no loaner cars as part of my car purchase I am to receive a loaner vehicle for service. they put me on an emergency list to get a loaner. I spoke with the [redacted] on may [redacted] and he told me I should have a loaner friday/ saturday the latest. I called friday no loaner. I called saturday no loaner. I called monday and got told maybe wednesday or thursday before the holiday weekend. I asked to speak to [redacted] and was told he wasn't available. I called back and left a message for [redacted] one of the [redacted] of westbury jeep. he contacted me and had me speak to [redacted]. he had me come in for a road test with a tech. tech said it sounds like wheel bearings or transmission. we got back to dealership and he put car on a lift and checked the wheel bearings. 20 min later they called me in and told me it was my transmission. on may[redacted] my car went in for the transmission change as well as a nys inspection. they called me on june [redacted] to tell me my car was ready to be picked up. I again asked if the noise was gone and they said it was good to go no noise. they only put a total of 12 miles on my car in the entire month they had it. a couple days later I called my [redacted] and told him it was still making a noise. the best way I could describe the noise was as a knocking noise. he told me they had no loaners but he put me on the emergency list and made the first available appointment for a loaner on july[redacted]. My car went back in on july [redacted]. this time they called and said it was my wheel bearings making the noise. I said you just checked them and said it was ok and it was my transmission and now it my bearing and some normal transmission noise. they called me on monday july [redacted] and said they will waive my deductible and do the bearings. I had called chrystler and had case management involved in this case. I heard nothing case management didn't get any word on my car either. finally case management was told the on monday july [redacted] they would change my wheel bearing and then see if there was any noise. on august [redacted] I went to road test my car per my advisor and was given the run around and told that unless I sign for the repair I could not drive my car they could not release the car to me. I told them I wasn't signing til I know the repair has fixed the problem and after more than a hour there left without testing my car. I received a message from case management to go between 830am and 4pm to test drive with a tech per [redacted]. I went at 1pm to road test my car and was left there for almost an hour before the [redacted] tim came in. he went on the test with me and a tech and I pointed out the noise to them the tech said we have changed the transmission and the bearing it has to be the tires. I had an arguement with the [redacted] about how did my car just pass a 23 point inspection and a nys inspection if my tires are worn and need to be replaced and he did not have an answer. He informed me that as far as they are concerned my car is fixed that they want their loaner car back and I can take my car. I said I was calling chrystler and he said chrystler doesn't tell me how to do business to give him the keys or he is calling the police and reporting the loaner stolen. I told him I was informed by chrystler to at first take the loaner and leave and they would call the dealership but he came back out and said he was gonna call the cops if I didn't give him the keys I told him that chrystler told me to take the loaner and that they will be calling him and he got right in my face when I refused to give an employee the key. I told him dont get in my face. this is an unprofessional person working at an unprofessional dealership.Desired Settlement: I would either like my car to be repaired properly at no cost to myself and be compensated for the time I was not able to have my car. per their loaner policy I could not take the car out of ny state so family vacations were canceled and rescheduled due to the time I was without my car. If the dealership is unable to do this then per the nys lemon laws since my vehicle has been out of service for more than a cumulative 30days for the same issue and three repair attempts, I would request a replacement vehicle due to their inability to fix my car in a timely manner.

Business

Response:

[redacted]

Brought his vehicle on May *, 2014 with 47,651 miles on it. His complaint was the transmission was leaking and that he heard a rubbing noise while driving.

We replaced a seal in the transmission that was leaking we also road tested the vehicle and the technician was unable to duplicate the noise the customer complained about.

The seal was covered under his power train warranty and there was no charge.

[redacted] returned on May **, 2014 with 48,157 miles on his vehicle. His complaint was there is a grinding noise coming from the transmission. The technician

found an internal failure with the transmission. We replaced his transmission under his power train warranty, there was no charge for this repair.

[redacted] returned on July ** with 49,923 miles on it. His complaint was at slow speeds there is a whining noise and it gets louder as you go faster. The technician

found the front hub bearing to be faulty, we replaced the hub bearings [redacted] has an extended warranty the hub bearings were covered by his extended warranty

with a $100 dollar deductible, and we waived the deductible as a goodwill gesture.

[redacted] came to pick up his vehicle and wanted to drive it before giving us our loaner vehicle back.

[redacted] and our transmission technician went for a ride with [redacted]. The noise [redacted] is hearing at this point is coming from the tires.

Both the technician and the [redacted] tried to explaining this to [redacted]. [redacted] refused to give the loaner back insisting that The Chrysler people told him

don’t give them the vehicle back until they fix your vehicle. At this point [redacted] who is the [redacted] called Chrysler and spoke to a [redacted] They stated that they never told [redacted] to do that and that the dealer has every right to get there loaner vehicle back and in fact if he did not return the vehicle they could report the vehicle stolen.[redacted] has 2 different brand tiers on his vehicle which could be contributing to the noise he is hearing. The [redacted] tried to explain to [redacted] being that he has 49,000 miles on original equipment tires and that the wear bars were showing that he should have the tires replaced. [redacted] wanted [redacted] to guarantee if he replaced the tires his vehicle would no longer make noise. [redacted] did not want to pay for tires.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The dealerships statements are not completely true. Yes the dates and mileage are accurate, but I received my car back on may [redacted] and called to report the same problem noise on the [redacted]. The dealership couldn't get me back in til the [redacted]. I received my car back on june [redacted] and called back on the [redacted] to report the same problem noise and again the dealership couldn't get me in til july [redacted]. The dealership inspected the wheel bearings when they determined the transmission needed to be changed and said the bearings were fine. then 1 month later it was the bearings making the noise???? they have since then changed the bearings and now claims the noise is tire noise due to an unmatched tire that has been on the car for over a year and a half and never made a noise. Also as far as the noise being because my tires are worn and need to be replaced, My car just passed a nys inspection and not one but 2 23 point inspections at the dealership without even a mention of my tires needing to be changed. When [redacted] was asked how it can be the tires and it passed these his response was " I don't know." And to the comment that I did not want to pay for tires, that is completely false. I asked [redacted] now if I pay the money to have my tires Changed and the noise doesn't go away,then what? his response was I don't have a crystal ball and I don't deal with what ifs. I said to him are you going to reimburse me for the tires that were then obviously an unnecessary repair and he said no. Since I don't believe it is my tires and the dealership seems to be pulling at straws I am not going to pay to have tires put on. Is tires wear and tear absolutely. are they going to have to be replaced eventually, definitely. But if you tell me its a fan belt per say making a noise and you change it and the noise doesn't go away i'm not gonna pay for the fan belt even though eventually it would have to be changed. Its not the problem therefore it is an unnecessary repair. Since the dealership wasn't willing to stand by its diagnosis that its tires and I disagree, I'm not going to pay for an unnecessary repair.

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Sincerely,

Review: I brought my car in for the service shop to tell me what needs repair since it would not start up smooth and lost power while driving, as well as the gps would not load the map. The [redacted] "[redacted]" told me it would be 1 hour service charge for them to determine what needed repair and that would cost $120 which will be applied toward labor charges for any repair I agree to.

He then only called me to say they needed 3-4 more hours before they could tell me any idea what would need to be repaired. I told [redacted] that was unfair and he said ok they would atleast repair the GPS.

However, they did nothing to my car, only gave it to me in worse shape as they wrote on the report that it would not start at all and would need to be towed.

When I brought the car in it started but was not smooth and so they did something to make it worse as it now does not start at all!Desired Settlement: get the car to start again and fix the GPS as promised to me on the phone by [redacted].

Business

Response:

November **, 2014 To Whom It May Concern: [redacted] brought his vehicle to us after having it repaired at another shop to get a second opinion. He had several concerns as reflected on his repair order number #[redacted] dated November *, 2014.His complaints were the following.Line A: Perform diagnostics to identify customer concern $120.00 Line B: Customer states check engine light on runs rough.Line C: Customer states hard starting looses power on road and stallsLine D: Customer states Navigation system powers up but does not work Error loading. He signed the repair order authorizing us to check his vehicle over. Our technichian found issues with what the previous shop had done in relation to Line B & C. While our technician checked his vehicle over and found that something was wrong with what the previous shop had done with the cylinder head replacement and that we had to go further into his engine which would require more time. When we asked him for more authorization he chose not to go any further and bring it back to the shop in Queens who had done the first repairs. We also looked at his Navigation system and told him that he had to purchase a navigation disk at $150.00. He chose not to have any repairs done here and bring it back to the shop which had done the repairs in the first place. We are entitled to charge him diagnosis.Should you have any further questions about this Matter please contact our[redacted] at ###-###-#### Sincerly[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

WHAT BS is "LINE 1" ?? it makes no sense, read it.I had brought my car in for starting rough, losing power and stalling, and GPS not recognizing my DVD.The [redacted] called me and said the mechanics did NOT identify what the issue is and asked for another few hours of service charges to provide them additional time (which I should be charged $120/hour) to determine cause of malfunctions in the car. This was NOT part of the agreement, I had signed and given my car and was told I would get a report of what is malfunctioning and what needs repair. This has NOT been completed.I was never told anything about having to purchase anything for GPS navigation. I told the [redacted] I have the newest DVD software update and he told me they would reset and flash the system to accept and recognize the DVD that I have which is the most up to date software version.I reached out to [redacted] at ###-###-#### and he stated he is entitled to keep the diagnosis fee without providing me any diagnosis in return!?! Please see attached paperwork I received when picking up my car, no reported Parts or Labor was applied to the work order and I am provided with no information from then to account for the agreement of getting diagnostics performed which I should be provided with. They could not hold up their end and should refund me.This is breach of contract agreement that I pay for a diagnosis but have not been provided with a diagnosis.

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Sincerely,

Business

Response:

To Whom It May Concern, [redacted] is under the impression there is some sort of "Breach of Contract".He had his vehicle repaired imporperly at a shop in Queens for several thousand dollars.He now wants our repair shop to get his vehicle to run for what amount's to a diagnosis charge. This is why we called him after ourtechnichain had spent over an hour finding several trouble codes which are stated on his invoice "[redacted], [redacted]". [redacted] tried to explain tohim it would now require dissamble of his engine which is more then the diagnosis charge. He choose not to go any further and [redacted] also explained to him it would be in his best interest to bring it back to the shop he had spent several thousads dollars and have then look at it.Were are entitled to a diagnosis charge and this is what we charged him on the work order, there were no repairs made nor did we state we performed any repairs on this invoice.Should you have any further questions please contact Our [redacted].His contact information is ###-###-#### and his e-mail is [redacted]Sincerley[redacted]

I am completely appalled after jeep won't cover my blown engine when it's under warranty!! My jeep has $50,000 miles..how can you explain that?! We get regular oil changes, which until a couple of years ago, were done there at westbury jeep! I wish you would stand by your product because we've been loyal customers for over 15 years! after dealing with Westberry jeep on several different occasions within the last couple of years I would not consider a jeep in the future nor what I recommend to my family and friends!! Jeep refers us to Chrysler and Chrysler refers us back to jeep! Can someone please make a decision to repair my jeep so I can have it back? I'm a mother of two and need my car!!

Review: I went in to Westbury Jeep looking to trade in my Dodge Ram Dakota for a larger pick-up truck.

I had only ONE criteria - I had to be able to tow an 8000 pound gooseneck horse trailer. I was clear and very

specific. I told them I didn't care about the color or the year - just so long as it could tow a gooseneck horse trailer.

The salesman told me that he was a hobbyist race car driver and towed his race cars all the time and that he was in fact

the dealership specialist on towing. He asked me if I was towing a "fifth wheel" type trailer, I said no, and continually

repeated "GOOSENECK" trailer. I didn't even know what a "5th wheel trailer" was. I explained that my trailer was a 2 horse

trailer with living compartment that I frequently took to horse shows. He assured me that the 2013 Ram 1500 could pull the weight.

Although his estimations of the allowable weight kept changing - as he initially said 8000 lbs, then 9000lbs then finally 10,200lbs.

He assured me that this truck could absolutely tow my gooseneck horse trailer with living quarters. I purchased the truck and drove it off the lot

that evening. The next day I was told by another horse enthusiast that my new truck was incapable of towing the gooseneck horse trailer

because the truck didn't have sufficient springs to carry the weight of the gooseneck in the flat bed of the pick-up portion of the truck.

I immediately contacted the dealership and was told by [redacted] that there was nothing they could do. It was too late as I had driven the

truck off the lot. I was considerably upset and started to do some homework to see how to rectify the problem. I was told that I could have

helper springs installed in the truck or additional air-lift bags. So, I did my research and discovered that neither of these were an option

for this particular vehicle. Because the truck has coil springs - helper "leaf" type springs are not possible and air-lift bags have not yet been

designed and/or manufactured for the Ram 2013. So, the crux of the problem is that the salesmen didn't know what a "gooseneck" trailer was and didn't take

the time to do a quick google search to find out. Instead he passed himself off as an expert and sold me a truck that in fact can not do the job for which

he advertised. I called [redacted] yesterday and explained the problem hoping to amicably resolve the issue. Again, he said that I could trade it in

but it would be at a considerable loss to me and he even became irate and refused to give me the owners name so I could contact him. He yelled and told me to

on on their website and find it for myself.Desired Settlement: I would like to trade-in the 2013 Dodge Ram 1500 pick-up truck for a for a Dodge Ram 2500 (can be used/older model) and not loose

money since this is clearly there fault.

Business

Response:

[redacted] has spoken with [redacted] at

moparonlineparts. She has agreed to wait the required 5-7 business days

for UPS to complete the package tracer, and /or a replacement to be

shipped as per website policies that she agreed to when she placed her order.

If at the time of completion of the tracer she still requests a refund, we

will issue said refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business's answer is confusing to me as I do not know who [redacted], (to whom they reference in their response)

as I have not spoken to any such person.

Also I did not order any parts online. I did spoke to the owner, [redacted] who has attempted to assist me.

We are still in negotiations and working on a possible solution. Although, I have not heard from him a more than a week.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

First, after interviewing my staff, I found no wrong doing on our part. As goodwill, I offered to pay for the springs to increase the weight the vehicle can handle. The customer accepted my offer and I am waitn g for her to complete the work.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

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Description: AUTO DEALERS-NEW CARS

Address: 100 Jericho Turnpike, Jericho, New York, United States, 11753

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