Westbury Jeep Chrysler Dodge, Inc.

Review: I brought my car to Westbury Jeep on 6/**/2014 to have the car looked at because it was making a horrible noise. They had my car for 3 days and never looked at the car. I then picked up the car on the third day without having service performed. I then brought the car to Town and Country Jeep in July 2014 in which they did transmission work on the car. When the car started making the same noise I made an appointment at Westbury Jeep to have the car looked at. Again, they had the car a week before it was looked at. When I received a call from them after a week I was told that they were unable to diagnose the car. They asked me to go to the service center to go for a test drive with the mechanic. I went into the lot with the mechanic and when I started the car he immediately said that there was a noise coming from the side of the transmission. When I spoke to [redacted], the [redacted], she told me that if the problem was caused by Town and County Jeep that I would have to pay $640.00 which is the cost of taking apart the transmission. I was extremely confused because the work was covered under warranty when it was originally done so why would I have to pay for the repairs the second time around. I told them not to touch the car and that I would bring it back to Town and Country. I responded to the online survey that I received and expressed my disappointment with the service. They contacted me the next day and asked me to bring my car in for them to look at because they wanted to "make this right". I was told that I would not have to pay the $640.00. I agreed to bring the car back and give them another chance. They knew that the issue was the transmission when they contacted me. I dropped the car off at Westbury Jeep on January **, 2015. I received a call from [redacted] at Westbury Jeep on Monday February [redacted] 2015 who informed me that my car had not yet been looked at and that one of the two transmission mechanics that they have is now out on jury duty. I contacted Chrysler Group LLC on Thursday, February **, 2015 and spoke to [redacted] I explained my situation and frustration with the dealerships lack of customer service. [redacted] escalated my case to a [redacted]. I was contacted on Friday, February **, 2015 by [redacted], the case [redacted], who informed me that my car would be brought into the shop on Monday, March *, 2015. [redacted] was going to call me and let me know the status on Monday and of course I have not heard from her either. I don't understand how anyone at the dealership or at Chrysler Group, LLC can honestly think that it is ok to have a customers car for nearly 5 weeks without even looking at it. I am extremely frustrated at the lack of customer service and the fact that I am making car payments on a car that I can't even drive. I have no confidence in the car or the dealership at this point.Desired Settlement: I have no confidence in the car or the dealership at this point. I would like Westbury Jeep to actually look at the car and repair it. I would be even happier if they offered fair market value for the car so that I could be done with the car and with the dealership.

Business

Response:

We repaired the vehicle and gave the customer a 45,000 mile service at no charge. We personally apologized as well. Sorry for the delay in getting back to you. [redacted]

Review: When I purchased my vehicle, which is a convertible, there is a horrible squeaking noise coming from the front roof near the visors. The service dept had my vehicle for 3 months trying to figure out what the problem was. After 3 months, they said they couldn't figure out where the noise was. I brought the car back in last month, and of course in 5 minutes they figured out where the problem is and now it is a $700 repair that is Now NOT covered under warranty, and they charged me $120 plus tax to diagnose a problem they found in 5 minutes that they couldn't diagnose Under Warranty in 3 months. They also did not put paper mats down on either floor mat or clean gloves and they got grease all over both front floor mats, and black oil finger prints on the light beige interior of the inside roof, front visors, and where they say the part needs to be repaired.Desired Settlement: I would like to be reimbursed the fees I was charged and the repair done under warranty like it should have been done when they had my vehicle for 3 months trying to figure it out, and I would like the car detailed because of how dirty they made it when the looked at it this last time. Other than sand in my car, my car didn't have any marks or stains, and now the repairmen's finger prints are in multiple spots of my roof which is a very light beige, almost a cream color.

Business

Response:

To Whom May Concern;

[redacted] brought here 2008 Chrysler Sebring for servicing.

She requested the following services.

A. Lube oil and filter. ($24.95)

B. Her transmission was slipping. (out of warranty)

C. Her transmission was hesitating at highway speeds. (out of warranty)

D. Noise from the top ‘squeaks over bumps”. (out of warranty)

F. We provided a no charge loaner vehicle while in for service. (n/c)

G. Diagnosis $120.00 (look over the vehicle)

[redacted]’s 2008 Chrysler Sebring is no longer under warranty, in fact the warranty expired on January **, 2011 or 36,000 miles which ever occurs first. [redacted]’s vehicle has been in our service center 5 times since her warranty had expired. She never mentioned the concern about the top on any of these prior service visits. Unfourtnley this is not covered under any type of warranty. [redacted] was charged for oil and filter change and she was told there would be a diagnosis charge for the three additional complaints she had. She signed the repair order authorizing the charges.

We will contact her and offer her a free vehicle detail being that we got her vehicle dirty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First of all, I purchased an Extended Warranty, and a Certified Used Vehicle, and was told that the Hard Top Convertible WAS Covered under both of these. I was NEVER instructed of any Diagnostic Charge for my car until I went to pay for the Oil Change I requested. This vehicle had a Transmission Recall, and I still feel there is an issue with it, but they say nothing is coming up when they hook it up to the computer. And why is that in 3 months of trouble shooting the top issues they couldn't figure it out, but this time it took 5 minutes to diagnose, when I told them when they had it initially that the noise came from where the visors are. There is NO reason that it shouldn't be covered when you couldn't figure it when it WAS "Under Warranty". No ever said there was a fee to Not repair it, and it Should be under warranty, it's the same issue you couldn't figure out 4 years ago when I first brought it in.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

In response to you letter, I would like to point out the facts that we have documented.

While I understand your frustration, you are not correct in your claims. Firstly,

you did not purchase a service contract on this vehicle. The vehicle came with

a certified powertarin warranty that covers anything that makes the vehicle

move, including the transmission. The convertible top was covered until the

base factory warranty in January 2010.

Your base factory warranty expired at 36,000 miles and January 2011. The

vehicle is 33 months out of warranty and never had a complaint of a rattle

since you owned it. We replaced the convertible

top at 14,000 miles based on a different complaint where it was not closing.

Since then, you had your vehicle back to us 10 different times without a single

complaint about the convertible top. It is simply out of warranty and that is

not any fault of yours or ours, just the facts. With regard to the

transmission, we have specific testing equipment that allows us to see if there

are any faults or software updates that are evident. There were no adjustments

that could be made and it was determined to operating to factory

specifications. Should there be an issue with this, we will honor any defect

outside the warranty since you have a specific complaint while the vehicle

warranty is still in effect. We value

your opinion and concerns and always try to help our customers with situations

that we see opportunity. We fully commit

to honor every obligation we have promised and will continue to assist you.

Sincerely,

Review: My son filled out an application to lease a jeep on line and was approved online and was told to go to this dealer to sign paperwork on Sunday, July *,2014. The representative had him signed all the paperwork and took a deposit that was needed for the transaction. After the monies were taken, he then informed my son, that he didnt qualify for the advertisement online which was 199.99 per month for the lease car. He then informed my son that it would be double, over $400.00 per month. We canceled the transaction and it is now 3 days and our account has not been refunded 586.18. I spoke to the representative (ari) on monday, july [redacted] and was promised that it would through that day.

I called again today and now he informed me that they do not issue refunds but once a week. He didnt know the exact day my monies would be refunded. I asked for [redacted] and I spoke to [redacted] who also could not give a valid excuse for why cant my transaction be refunded right away. How is it legal for them to hold on to my monies for their false advertisement. This company is fraudulent and are preforming illegal transactions by holding to my money and other clients monies as well. Please investigate and report to innocent customers.Desired Settlement: refund my account immediately, and they need to pay interest on my monies per day

Business

Response:

as in all loans the bank has the final say and after putting the customer to the bank for final approval many issue arose with customers credit. we obtained the approval but at a higher rate which based solely on credit. unfortunaley when this happens not only does the customer not get the car but we don't sell one as well. I am not sure why customer feels it's a false ad when we sell hundreds of cars off them. we negotiate with banks everyday to try to obtain approvals. we are in the business of selling cars not denying them.

if the customer would call [redacted] and give the credit card number we will isuue a refund. my s/p left a message to get number. the cc numbers are not on recipts anymore so we can't issue the credit with out it. just camm [redacted] and he could do it on the spot.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[YourAnswer Here]

I was promised a credit on my card from monday. I was told it would be returned immediately. I called wednesday, spoke to [redacted] and the [redacted], was informed that the person who handles the refunds was not in, then I was told, that refunds are only processed over the weekends. I told [redacted] that I am not waiting and I would like my monies returned immediately, then he promised me that he would call me first thing on thursday morning. Every time I questioned their practice, [redacted] kept insisting that I was mad and that he didnt want to talk to me. I am the consumer, I have every right to be mad, Why are you holding my money hostage? My son was left a voice mail to callback a tel# which gave a disconnect message. We are now told that we have to provide a copy of my card or return back to westbury jeep with my card in order to get my refund. What kind of nonsense is this? This is the first time over five days that I being told that I need to provide a copy of my card? I have saved this voicemail as proof. I spoke to [redacted] again, who told me, how dare I report him to Revdex.com? Really, is he kidding? He then said that payroll is only done once a week and I have to wait til then. I have now reported this card transaction to my bank as fraud in order to get a refund.

There is more than one problem here. 1. All and everyone at this location lacks customer service and very rude. No one has apologized to me for all the games that are being performed. 2. We have been given 6 different excused about our monies returned. 3. We were approved online. 4. Why take my money, write up the paperwork, choose the color car and then after all of that inform the client that they are not qualified. This is a scam! Any thing you apply for, you are approved first then the paperwork is performed, then the transaction is processed, then you collect the money!!!. 4. My son has now found out that his credit was ran numerous times by this dealership so that his score would go down on purpose. With the lower score, you can now charge higher rates and put him in another tier. This dealership preys on the young. How dare you? This is son second time coming to this dealership. He went last year and was told his credit score was needed to be a little higher in order to get the lease. He worked on his credit for 7 months and then checked it to make sure it was the number that he was told that it needed to be. He applied online and was approved. Now this dealership is saying the complete opposite and to see that they ran his credit so many times tell me this is all a scam. I am disgusted with the way this whole transaction took place and I would never recommend them to my worst enemy. I will let everyone know about this dealership.Beware of the scammers!!!!! My next step will be the news on television. I will make it my business for innocent people be aware of the scammers at Jeep in Westbury!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

the comsumer knows very well she has a refund in full. she refused to give us her card number so we could refund the money. she was on the phone with the bank and us as the refund was issued. as far as the credit is concerned an online approval just means you are qualified but until it is submitted with the terms to the finance institution who has the final say the tier is unknown. declining credit or approvals which result in very high interest rates do not benefit the dealer. we have to be the bearer of the bad news to the consumer but understand that the difference in the rate goes to the bank not us. the bank takes the risk when they approve a low credit score.which was the case in this situation. credit is based on the consumers ability to repay the loan and past credit history. having a poor history of paying back previous loans would usually be a reason for high inteest rates and poor terms.

Review: I spoke with the Federal Trade Commission this morning and they urged me to file a complaint with the Revdex.com after citing 9 violations. I feel like this is the last straw as my car has been sitting in the repair shop again for the past 7 days!I purchased my very first car from Westbury Jeep on 4/**/13. It was a Jeep Liberty, which was advertised on their website for $8,500. The car was in fantastic shape. Not a scratch or dent on it. I was told it had all the safety features I was looking for, it was inspected and had new parts, it was reliable and I could get, at least, another 100,000 miles out of it. I was told that a warranty came with all their used cars and I would have such things like roadside assistance, concierge service, and free loaner cars. I never received a Used Car Buying Guide,which Federal Law requires. I was charged $9,500 for the car, $2,500 for an extended warranty, which they told me was included with the sale of all used vehicles, plus dealer fees. My total purchase price came out to $16,477.20. I tried to cancel the $2,500 extended warranty, but was not allowed. This car has given me so many problems. Each time the dealer was called, I was told that I'd have to pay $100 for them to look at the car. There were no new parts either. I've been stranded on the side of the road with my son due to a 6 year old car battery, which I had to pay for out-of-pocket right after I purchased the car. I tried using my roadside assistance and was told I had to make a $150 payment over the phone before they would even send someone out to "assess the problem." This car was involved in an accident. I was not aware until I found a Car Fax report stuffed in the glove compartment!This car also does not have traction control or a 5 Star all around crash rating as I was told. Last week,the back window fell completely down into the door as I was driving, my engine light came on and the car started lunging.I used my extended warranty, which I was forced to buy,and warranty won't cover transmissionDesired Settlement: I feel that I was not only taken advantage of, lied to, and ripped off on my first car purchase, but I feel that this car is not safe to drive with my child. The extended warranty is supposed to cover transmission parts and they're not honoring it. I'm still waiting for my window to be replaced and have been without a car for a week. This is completely unacceptable. I would like the dealership to take back the car and refund my money.

Business

Response:

I am the [redacted] of

Westbury Jeep Chrysler Dodge. I am sorry

that you are having problems with your vehicle.

Yesterday was the first time an issue was brought to our management’s

attention when you called our Used Car [redacted]. He referred you to our [redacted],

who promised to assist you. The vehicle

has never been back to our dealership after you purchased it. You stated that the vehicle is sitting at a

repair shop and they have been trying to get the transmission covered under

warranty. [redacted] called the shop today and

is waiting for an answer from them. We are

more than happy to help you. I certainly

don’t want you to be in an unsafe vehicle.

I have attached documents from the delivery of your vehicle. You signed for receiving the FTC buyer’s

guide that was attached to the vehicle.

Your buyer’s order shows the price of the vehicle was $9500 including

all fees. The internet document shows

the vehicle offered for $8880. The bill

of sale shows that you paid $13734.04 with tax and the warranty. The warranty is cancelable through the

warranty company. A copy of your

warranty is attached. You can contact me

directly for assistance. We do offer a

30 day exchange policy, but I would be happy to assist you with the repair coverage,

or offering you a trade into another vehicle that satisfies you.

I brought my vehicle in for an inspection and rear wiper not working. I have an extended number to number warranty and free inspections for the life of the vehicle. So when they told me that the rear wiper was covered but I had a 100 desuctable I said never mind I'll do it myself. They proceed to tell me that they will have to charge me 120$ diagnosis fee. What did they diagnos it doesn't work. After that they come back and say you won't pass inpsction cause my licen e plate bulb is out. They tell me it's gonna be 24$. I almost fell off my chair that bulb is less the 3$ in any automotive store. And now I have been there 3 hrs so I'm not gonna walk away now. So it cost me 130$ for a free inspection and wiper motor that was covered under warranty cause if I didn't do it it would have cost me more. They are unprofessional and a bunch of thieves I can't believe they would try and take advantage of customers like this I'm sick to my stomach and mad as hell