Westbury Jeep Chrysler Dodge, Inc.

Review: We purchased the extended warranty (6/60 max care) when we purchased our 2008 Dodge Charger from Westbury Jeep and

we brought the car in for service on the last day of the warranty. We confirmed with the Westbury Jeep service

department that all items needing repair (except brakes) were covered under our warranty. After the repairs were

performed, there was a loud rattling coming from underneath the car so we immediately brought it back in to the

Westbury Jeep service center and were told by the girls at the front desk that the mechanics admitted they somehow

did not notice that there were more repairs needed for the Sway Bar Stabilizer bar/Rack & Pinion before they gave

the car back to us and confirmed that it was part of the same problem that we had originally brought it in for

that was covered under warranty.

They apologized and told us they had to order the part and we should arrange for another visit to the service

center once the part came in.

We called [redacted] (the [redacted] assigned to our car) the next day and he said he would order the

part and he also apologized.

After MANY repeated phone calls to [redacted] with no call backs, I finally got to speak to him and he said that

Westbury Jeep could not perform the repairs because the warranty was now expired. When I reminded him that it was

Westbury Jeep's mistake and that we had brought in the car while the warranty was still valid, he said he would

"talk to his boss" and promised to call me back.

After several more phone calls without a call back from [redacted] (the whole phone call chasing [redacted] thing went on

for about 3 weeks before we finally got an answer), he said they contacted Chrysler and Chrysler themselves

instructed them not to do the work because the warranty is now expired.

That's when we reminded them that we purchased our last 5 cars from them (and had our son buy one from them too)

and told them they have now lost us as a customer and hung up.

We ended up paying [redacted] $907.59 to fix Westbury Jeep's mistake.Desired Settlement: We want to be reimbursed for the $907.59 that we should not have had to pay [redacted] if Westbury Jeep had completed the work correctly during the first service visit when the vehicle was still under warranty.

Business

Response:

To Whow it may concern;The [redacted] contacted the customer in reference tothis matter.He has asked the customer to provide us with the receipts ofthe work performed at [redacted]. Once the customer does this the Dealershipwill Consider working with the customer as far any type ofGoodwill reimbursement.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Thank you. We have email scanned copied of the [redacted] receipts to the [redacted] on Sunday, March [redacted]. We look forward to resolving this together.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it may concern:The [redacted] is working with the customer and Chrysler Service Contract to reviewthe bill that the customer provided to us for reimbursement. We are working ongetting the customer some sort of reimbursement. The customer’s servicecontract had expired on January *,2015. He came to our shop on Jan *, 2015 withSeveral complaints.We found the struts were faulty and so we contacted Chrysler Service Contract andthey authorized us to replace them under his service contract. They also authorizeda coolant tube repair. The customer then took his vehicle back,then on February**, 2015 he went to a [redacted] and authorized the steering rack and sway barlinks and a wheel alignment. We will let you know what Chrysler ServiceContract is willing to offer the customer as far a reimbursement.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[That is not true. The warranty did not expire on January [redacted] as Westbury Jeep claims and we have the original paperwork to prove it. The last day of the warranty was January [redacted], which is the day we brought it in.]

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Sincerely,

Review: 2014 Grand cherokee limited with 4000 miles has been at Westbury Jeep repair shop for 3 months with no progress. Manufactures has been notified no resolutionDesired Settlement: refund or replacement at no additional cost to me

Business

Response:

[redacted]

Had her 2014 Grand Chreokee at our Dealership Service department for a a clicking noise when braking. The service Department had got Chrysler Technical involved in

the repiairs due to the nature of her complaint. While the vehicle was in for service Chrysler agreed to reimburse [redacted] for the rental expense.

When the vehicle was repaired the [redacted] drove the vehicle with the customer to make sure the customer was happy and the noise was repaired.

The [redacted] also worked with Chrysler to get [redacted] an free extended service contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good afternoon:

The vehicle is NOT fixed. The noise is still in the rear left tire

During the test drive on 3/**/14 I did not hear the noise.

Vehicle delivered to my home on 3/**/14.

I drove the vehicle this morning 3/**/14 for the first time (after the supposedly repair) and the noise is still there. I drove half a block and heard the noise, again!!

While the vehicle was at the Jeep service center (for three months) Chrysler did agree to reimburse me for a rental. So far I have been reimbursed for the FIRST month of the rental.

Chrysler did offer an exntended service contract however I informed them on 3/**/14 that I could not accept the offer until I had the vehicle in my posession for a few days to see if the problem was resolved, and as stated above the problem is NOT resolved. I have not yet had a chance to contact Chrysler. I will follow up with Chrysler on Monday 3/**/14 and discuss this on going problem..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Westbury Jeep has made Chrysler aware that the customer vehicle is making noise. We are

determined to work on behalf of the customer and Chrysler to resolve any issue this customer

is having with there vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

PROBLEM NOT RESOLVED

I also have contacted Chrysler verbally and in writting advising them of the ongoing problem and additional problem with the vehicle. A new radio was installed beteween 12/2013 and 3/2014 while at Westbury Service Center and it was installed improperly. Photo sent to Chrysler of the improper installation. Awaiting response from Chrysler.

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Sincerely,

Review: I went to Westbury Jeep During February of 2015. I was interested in financing a vehicle. I spoke with a young salesman and explained to him that I did not want numerous hard inquiries done. He assured me that they would only check regarding financing with there company at Jeep. The salesman assured me that they would only check with the one company for financing. I then spoke personally with the financial advisor for westbury jeep and once again explained to him that I do not want or authorize more then one inquiry on my credit to be done. He assured me this would not be a problem. I have now discovered that westbury jeep ran my credit 11 times. 11 hard inquiries are now on my credit report even though they were completely unauthorized by me. I made it clear to them not to do this and they did it anyway. These people at Westbury Jeep are unethical and it seems they purposefully went out of their way to take an action I specifically requested for them not to take.Desired Settlement: I want the 10 unauthorized hard inquiries removed from my credit report. I would like a letter from westbury jeep stating that the unauthorized inquiries to the following banks/credit unions were made in error. The banks that they used to run my credit against my permission are: [redacted] (twice), Teachers [redacted] (Twice), [redacted] (Twice), [redacted], [redacted], and [redacted] (twice).

Business

Response:

Tell us why here...

Dear [redacted]

In response to your complaint, Westbury Jeep submitted your loan application to more than one bank in order to secure the BEST possible interest rate based on your credit. This was not unethical and is common practice to shop for the Best rate possible for our customers.

Research has indicated that FICO Scores are more predictive when they treat loans that involve RATE-SHOPPING, such as Auto, Mortgage and Student loans, in a different way. FICO Scores ignore the inquiries made for a period of 30 days so the inquiries won’t affect your credit scores while shopping for the best rate. FICO Scores will consider inquiries made within the 30 days as just ONE inquiry.

Review: I recently leased a vehicle with Westbury Jeep/Dodge. During the transaction, my trade-in value for my vehicle was for $11,500, which was the price we settled on during the lease order. 3 hours later I return to finish signing the remainder of the paper work (which I signed), the trade-in value was now $12,000 (the sales man ([redacted]) told me they 're-appraised' my trade-in). The [redacted], [redacted], told me he was installing remote start at no-charge. The check I received from Westbury Jeep was for $550, when it should have been $1050 (due to the 're-appraisal'). Upon calling the management, I was informed "the paper work doesn't mean anything, I can just rip it up." I was told by both the salesman and [redacted]s that the difference of $500 "was money moved around on paper, its for auditing purposes." The [redacted]s told me "someone has to pay for the remote start, on paper it shows we did." I feel the $500 difference that should have been issued to me was deducted off my trade-in value, therefore the "no charge" remote start was actually paid for by ME.

In addition to this complainant, I reveiwed the business on Revdex.com and it shows that they are a "B" rating, when the advertisements and emails I have been reveiving from them show they are "A+" rated, which is apparently untrue.Desired Settlement: I would like to receive the proper amount for my trade-in, I am owed an additional $500.

Business

Response:

customer was given everything he was owed. what we do internally to balance out the figures is within our rights to do so. the deal was made and as per the signed agreemant customer has recieved all he is entitled to. we do at time shift money back and forth to balance out a deal so it makes sense for all departments. internally the new car department sells the car to the used car department sometimes for more (when they sell the new car lower than they should) and sometimes for less (when they have room). the used car [redacted] can shift the cost of his inventory up and dwon to be sure he is priced to compete in the market. this is a common accountting process in the industry. the bottom line is the customer negotiated a deal and signed for it on his purchase order and recieved everything he was supposed to recieve. we would not have accepted the deal other wise.

Review: I have recently purchased a 2011 Jeep Liberty Sport on June *, 2014. I bought my car mainly online. I saw it and researched the price and contacted a sales rep. ( [redacted].) I spoke to him several times on the phone he assured me that the car was in excellent condition. He also would not budge on price and contacted me several times pressuring the sale of the car. My boyfriends dad talked to him on the phone as well. He assured him everything was ok with the Jeep. We arranged for me to come in and look at it and most likley pick it up. He called GIECO several times having them call me on the trip up there to get the sale. I gave them my info and figured that I could always back out if I wanted to. My boyfriend and I arrived. I was a little dissapointed. The car had many scratches on it but seem to be ok other than that. He never told us about any of the scratches. They did give us a free detail. That I still have to get done. (after summer.) I then proceeded back Montauk. I had not even a quarter tank of gas leaving the dealership. The someone on the highway flashed me down and told me tnat my taillight was out. Then I go to charge my phone and the cigarette plug didn't work. I called [redacted] and made him aware and asked if the car was checked. He said yes sorry. That was it he had a major attitude. So my boyfriend on the way home grabbed a taillight and a plug or whatever they call it for the cigarette lighter. I need the cigarette lighter because I am on the Volunter ambulance. About two days later. The check oil light comes on and low tire pressure. So I called again. Left multiple voicemails and got nothing back. Than a week later I wanted to go drive my car on the beach went for my owners manual. Didnt have one! So I called [redacted] and he never called me back once again. So I asked for his [redacted] ([redacted]) I left him a few voicemails and another sales rep [redacted] he assisted [redacted] in my paperwork. I got nothign back for about a week. I asked if they could send it ASAP. They agreed and offered to to send it in two days. 2 Day shipping. I waited two days and never got it had to call 3 more times. Finally it came. It was a 2010 Manual not 2011. So I called [redacted] and he appoligized. He said they are the same. I wasnt happy but said ok. I then go on google and it was a 24 page diffrence. So I called [redacted] again and asked him to send me the right one and that there is a diffrence. He didnt answer or call me back. Then I called [redacted] and said I paid 18,000.00 plus for my car dont you think I deserve an owners manual a correct one. He agreed and apolgized. Finally 3 weeks later I got the right one after calling four times. Now thihs last Friday and today my car is turnign on but shutting itself off. I caleld [redacted] on friday. No Answer. I left a message with the [redacted]. Never heard anythign back. I called today after this has happened the second time. He answered. He doesnt seem to care. Doesnt know anything. I asked if they would take the car back. I am not to sure if I want it at this point. He said he would call me back tomorrow. We will see. I will give it back to them if they match my loan. This has been an awful experience.Desired Settlement: Some kind of a refund. Especially an apology. Anything at this point.

Business

Response:

[redacted] our servcie director spoke with customer and offered an open appt to come along with no diagnostocs charges and no deductible. she has an open invitation to come in. she stated the issue only happen a few times since she had the and it is not a constant problem. we will run all diagnostic checks to see if we can find a code that might cuse her issue. we stand by to help whenever needed. [redacted] also spoke to customer at which time she could not speak and said would call us back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I brought my 2005 Jeep Liberty for a diagnostic because I had a problem with my car starting after being driven for a while. When I turned my car off it wouldn't stat up until about 10 minuites. It would'nt crank over. I had already changed the crank sensor and cam sensor, but it still happened. I took it to the jeep dealer in question for a diagnostic so I wouldn't have to keep spending money on parts that didn't fix the problem. They called me a couple of days later and said it was the o2 and cooling sensor. I told them before the o2 sensor sensor code had flashed but it always went off, and that wouldn't cause the car to not crank over. They said it would. Well they replaced the parts and it didn't fix the problem and they still charged me $805.40, then said I need a fuel pump for $710.00 more!Desired Settlement: I would like a full refund. They had my car for 3 weeks, I had to rent a car for $250.00, and they didn't fix the problem!

Business

Response:

To Whom It May Concern: Reference case number: [redacted] We contacted the customer by e-mail and phone. We spoke to [redacted] and she is going to make Arrangements to bring this vehicle back to our Service Center. We will provide her a loaner vehicle (no charge). We will look at her check engine light concern again. Sincerely Keith D

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We did not agree to bring the car in to check the check engine light. The problem was with the fuel pump, and its been fixed.

After doing a diagnostic so that I would know exactly why the car wouldn't start after running for a while, so that I don't have to keep buying parts that didn't fix the problem, they replaced several parts and charged me over $800.00 but still neglected to fix the problem. They then said they thought it was the fuel pump and that would be an additional charge. This after having my car for 3 weeks. they should not have charged me after stating the problem was with the sensors! That was the whole idea to running the diagnostics! They should refund my charges because they didn't fix the problem!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Order Number [redacted]UPS tracking number [redacted]Status delivered October **, 2013 at [redacted]. I did not received package at this address nor did I accept the package. Moparonlineparts at sales was notified via email and they placed a tracking on package. UPS called me and stated that it was delivered to my address and left on porch. I did not receive the package. Moparonlineparts send another email and stated that UPS has confirmed delivery and receipt by [redacted]. Again, I have not received the package. Fiat rubber floormat set and rear cargo liner. I would like a refund but moparonline parts denied.Desired Settlement: credit my card which I paid with or replacement product.

Business

Response:

[redacted] has spoken with our manager at moparonlineparts. She has agreed to wait the required 5-7 business days for UPS to complete the package tracer, and /or a replacement to be shipped as per website policies that she agreed to when she placed her order.

If at the time of completion of the tracer she still requests a refund, we will issue said refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received my package yesterday.

Sincerely,

Review: I brought my jeep liberty to Westbury jeep. I told them I needed an oil change and the A/C was blowing warm air. they told me that the condenser fan was no good along with a pinion seal leak. I ok'd the repairs it totaled $828.88. three weeks later the A/C was blowing warm air again. I contacted The dealer and they told me to bring it down a few days later. After they inspected the vehicle they said it needs a CONDENSER for the airconditioning. it has a small leak in it. now they want $615.99+tax. I feel the Fan wasnt the problem at all. in the report they gave me theres no mention of testing the freon in the system

or mention any test for leaks. now they tested it for leaks and low and behold theres a leak in the system.I contacted the [redacted] named [redacted] and he spoke to the owner of the dealer ship and their response was they are willing to discount the repair of 10% which comes out to be $61 dollars.

I feel my husband and I have been defrauded for this situation.Desired Settlement: refund original credit card bill for the replacement of the fan and labor costs. which is $477.31. and I am willing to pay for the replacement of the leaking A/C condenser which was quoted from the dealer to be $615.99.

Business

Response:

We are very sorry for the issue. We have worked out a solution for you that you accepted.

The price was reviewed by [redacted] our [redacted].

Review: Upon delivery of my vehicle to the repair shop, three physically intact key fobs were included. Upon return of the vehicle from the repair shop, one of the three key fobs was being held together with scotch tape. Dealer is insinuating that I personally damaged the key after dropping it off, even though it was in perfect condition when they got it. They initially said they would correct the problem, if I drove over to them. Upon driving to their location, they changed their story, and refused to replace the damaged key fob.Desired Settlement: I expect the dealership to make good on the damaged key fob, and replace it with a fully functional fob, just as the one I'd dropped off.

Business

Response:

The

vehicle was brought to us by an independent tow company. Our [redacted]

[redacted] saw the keys damaged when, the technician who worked on the vehicle brought

it to his attention. There were 3 keys

together with 1 key taped and none of them worked. We replaced 2 blown fuses that was the issue

for the no start (not the keys) This is

the first time this vehicle has been to our dealership and it is over 5 years

old. We tried to help the customer by

offering him a used key but we were not able to make that work. We did not damage

the customer’s key.

Review: In order to get to an agreement of a final price, they required a $500 deposit for the two cars I wanted to lease. I made the mistake of giving them hard cash. A day later and we couldn't come to an agreement. I made purchases elsewhere. Fifteen days later and NUMEROUS phone calls with several managers and customer service representatives and I STILL have not gotten my deposit back. They claim, the accounting department has to take care of it. hen it was a holiday, then the weekend. I gave them cash = why doesn't the sales person I gave it to just give the money to the accounting department and have them sent me a check. How would YOU like it if someone was holding $1000 that you needed for over two weeks and no one give you a call to tell you the progress that being made after making promises they will take care of it?Desired Settlement: I want the money plus 26% apr interest which comes out to $1010 and $1.00 a day (approx. 26% apr interest) thereafter. I want it deposited into my account ASAP which I will give them when they call.

Business

Response:

Tell us why here...when a customer comes in to buy a car we ask for a good faith deposit so we can hold the inventory for the customer. this occurs in every business and in some cases you pay in full before any work is performed such as when I buy suits. we did refund 2 checks of $500 each since each transaction is considered separate transactions. as far as interest payment that will not be happening. by the way we made numerous phone calls to the customer without a return call. the tone of which this customer actually speaks to other human beings is disgraceful. I can't imagine an adult conducting himself in such a manner, a little humanity goes a long way. just because my staff sells cars does not make them targets for such rude behavior. my staff are hard working family people that are honest, kind human beings that will bend over backwards to help a customer. we are not perfect but we try really hard to help everyone. if any further infomation is needed my name is Keith D[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response was beyond inaccurate. I did not raise my voice, use any profanity, or engage in ANY disrespectful behavior with any of the staff. I can not speak clearly because of an operation on my throat. Therefore my voice is gruff ad strained which may be taken as shouting or forceful. In addition, I DID NOT receive ANY phone calls. I waited by the phone ( am homebound) for a response. It wasn't until numerous phone calls to the salesman (Mike M - who NEVER RETURNED MY calls), Lisa L - who returned a call after two weeks of speaking with the general manager, Marie C who was the only one to "resolve" the problem - after holding my money for 19 days!). I needed the money quickly. And when I spoke to Shawn, he said it was sent...... and a week later I still hadn't received it. I wrote letters to the dealership owner and this is why Keith (who I NEVER spoke to) is making this up. They are trying to make me out to be the bad guy. It wasn't until I was online with a robotic response chat :person" that I became abusive..... of which it was nothing anyone hadn't heard before anyway. In addition, I also let them know this is why car dealerships had such a slimy reputation. perhaps that is what Keith is referring to. In any case, I have received my $1000 back and do not have the fight to try and get the, now, $19 dollars interest they should give me. So the matter is closed as far as I'm concerned.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 12-**-13 I purchased a product from [redacted] (aka Westbury Jeep Chrysler Dodge). On 01-**-14 I contacted [redacted] to initiate a return of the product which I had purchased from them. [redacted] replied and provided me with an address of [redacted] to return the product to and also advised me that I would have to pay for shipping and that I was also subject to a 15% restocking fee. I agreed to those terms and returned the product per their instructions. On 02-**-14 I contacted [redacted] and inquired about my refund since no money had been credited to my account and it had been just over 30 days since I returned the product to [redacted] I received an e-mail from [redacted], the parts [redacted] at Westbury Jeep Chrysler and Dodge (which is the same business as [redacted] on 02-**-14 asking for the tracking number for the product that I returned. I provided Dave with a ups tracking number of [redacted]. That tracking number shows that the product being returned was shipped on 01-**-14 and delivered to [redacted] and was signed for by [redacted]. At the time that I provided the tracking information to [redacted], I also expressed my disagreement with being charged the 15% restocking fee since it has been over 30 days with still no refund. After several e-mail correspondences with [redacted], he stated that the 15% restocking fee was strictly enforced and that it is their policy. [redacted] also stated that the restocking fee was more so enforced because the product was purchased during a free shipping promotion. I feel that I should be refunded the full purchase price of $344.40 instead of $292.74. I also feel that waiting 30 days with no refund and being forced to contact the dealership to inquire about my refund is unacceptable. It appeared to be clear that I would've never received my refund had I not contacted [redacted] aka Westbury Jeep Chrysler Dodge 30 days after the fact since I had to provide tracking information for my returned product just so they could find it.Desired Settlement: I am requesting that I receive the full $344.40 as a refund due to the length of time that it has been and still not receiving a refund to date.

Business

Response:

Dear [redacted]

Review: I purchased/financed a 2015 Jeep Cherokee Latitude on November **, 2014. On March **, 2015 a recall was performed on the jeep. On April **, 2015, I took the jeep in for service for a detail and told them that the jeep was accelerating when I was coasting.They kept the jeep. On April **, 2015, they told me the jeep was fixed. On April **, at 8:42AM I got the jeep. At 10:19AM on April **, I returned the jeep to service, the engine light and "A" was on. I was told that the jeep needs a new transmission. The jeep is still in the service department.Desired Settlement: I don't want the jeep; I would never feel safe driving it. I want out of this debt, rembursed in full.

Business

Response:

To Whom It May Concern: [redacted] purchased a 2015 JeepCherokee form Westbury Jeep on November **, 2014. She received a recall noticefrom Chrysler to have a RO1 Recall performed on hervehicle. She came into service on April **, 2015 to have this recall done. Whenour service department performs this recall, sometimes we have to remove andreplace the transmission. Her vehicle required a transmission replacement. Shewas upset this was required on her new vehicle. We contacted Chrysleron her behalf and they were going to talk with [redacted]about the transmission replacement. Her vehicle is covered under a new vehicle warranty. She had no charges and she was offered a loaner vehicle while her vehicle wasbeing repaired. She stated she had another vehicle at home and did not need ourloaner. She was informed on 5/**/2015 that her vehicle was ready from WestburyJeep Service Department. She stated that she was going to contact Chrysler due to the fact she no longer wants the vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On March **, 2015, I took the jeep in for service for a detail and because the jeep would hesitate when I change gears. I was told that a recall would be performed. On April **, I took the jeep to service and told them it was lunging. Seven days later they told me it was ready. I picked up the jeep at 8:42AM on April **, and returned it at 10:19AM the same day April **, because the engine and A lights were alit. The jeep has been there ever since. I was told that a new transmission needed to be installed on a 2015 vehicle. The vehicle has been in service for over 30 days and three times. I would never feel safe in this vehicle. I want to be rembursed in full and I want nothing to do with this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,The customer must contact Chrysler should they want a full refund on the new vehicle they purchased.We completed repairs and the customer is asking us to repurchase there vehicle.

Review: I took my vehicle into this service department in order to have an oil leak repaired. I was told the vehicle would be done in 1.5-2 weeks and would cost 4,000$. I began to contact the dealership once the truck had been in the garage for 3 weeks. I left three messages for the [redacted] to call me back, I was never contacted by him at all. At the end of the 4th week I was told the vehicle was ready to be picked up. I was told the truck was taken out for a test drive and that it was running great. When I showed up to pick up my vehicle it was still in the garage in the same spot it was in while it was being repaired.

One of the workers pulled the truck around and when I saw it it was blowing white, foul smelling smoke out of the exhaust pipe. I immediately called one of the men on the service team to come look at the vehicle. I assured me this was normal and that I needed to get the truck out and drive it on the highway to blow all of the smoke off. I drove the truck for 10 miles at different speeds. The truck was incredibly rough and the white smoke only seemed to be getting worse. I called the service repressentative back and immediatley returned the truck to the shop.

Over the course of the next few weeks I was told every fuel injection pump needed to be replaced. After those were replaced I then needed to replace another part. Then they wanted to to clean my fuel tank.

After doing all of this they then decided my torque converter needed to replaced. I had just had the transmission totally redone along with the torque converter a little over a year ago and had never any issues with the repair.

I had the torque converter replaced and now they are telling me I need my transmission redone and this will cost me an additional 5,000$.

When I brought this truck into the shop I had no issues with driving the vehicle. I simply had an oil leak that I wanted to fix. The truck was driving fine and there was no problem with the transmission or fuel system. The service department damaged my vehicle during the repair and will not take responsibility for it.Desired Settlement: Repair. The damages done at the dealeship are repaired and the truck is usable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In 2011, we purchased two cars from this dealership. The one in question is the 2008 Jeep Liberty., was which purchased as a used car. At the time of purchase, they did not have a book listing the maintenance of the vehicle, but the salesman said that he would get one for us, which he never did. My daughter also went to the service area and asked for one but at no avail. I also questioned repeatedly why we paid $3,500 for her limited warranty which was the same amount we paid for my unlimited warranty on my new car, 2011 Jeep Patriot. We never received a straight answer. I also contacted the main office to ask for some written material on just what this warranty for the 2008 contains but received one piece of paper that just mentions the plan but no specifics.At this time I want some answers and a warranty book explaining how long the coverage lasts and what it covers, and why I had to pay the same for both extended coverages, but they do not cover that same things, I think.Desired Settlement: Explanation of the the warranty includes and why the cost for both warranties are the same

Business

Response:

Customer and I spoke regarding the complaint. The

complaint was regarding phone calls they have been receiving from outside

companies soliciting them to buy a warranty. The calls are not from our

company. Our company does not have any soliciting calls that go out to our

customers regarding their warranties.

The customers other complaint was that they paid $3500 for a Lifetime max care warranty

on their new car and $3500 for a Zurich warranty on the pre-owned vehicle they

purchased, which is a 96 month/100k mile warranty. They are two different warranties

that they purchased, the customer thought the two warranties were the same and

was the reason why they were upset that they cost the same. I explained the difference in

the warranties as I just stated.

Customer also stated that they have not contacted our

dealership since 2012 and their complaint about not receiving a call back was

from then. They have not tried to reach us to rectify the situation since then.

I explained to them had they called, I would have taken care of their issues

right away as I just did after speaking with them.

I mailed the customer a brochure on their Zurich

warranty as requested.

I also asked the customer why they submitted this

complaint against our company since the complaint was because of other

companies soliciting them to purchase a warranty and didn’t contact us directly

first to see how we could help them. He said he did not know.

This compliant is not valid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is not exactly what the dealership said is accurate. We did contact them, and they did not answer our questions. We also went to the dealership and asked for a warranty book on the 2008 Jeep Liberty and to no avail we never received the booklet. We also contacted Zurich by internet and received one sheet of paper that did not explain the warranty and what was warrantied on the Jeep Liberty. I am not trying to hurt the company; I just want to know what is warrantied on the Jeep Liberty. Thank you for looking in to this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Personal vehicle was brought in for inspection, preventative maintenance service and warranty service. Refused to fix under warranty without diagnostic fee. [redacted] did replace item without owner authorization. [redacted] misquoted invoice, he called a week later stating he had made a mistake and if I were not to pay my dealer services would be suspended. After retrieval of my vehicle, a major but a simple component of the preventative maintenance service was found not to have been done. My confidence that any of the maintenance work was done is in question, when something as simple as an air filter was not changed.Desired Settlement: Refund of unauthorized part, and refund of the total price of the maintenance service.

Business

Response:

Dear [redacted]:

I apologize for any inconvenience caused by the issue during your last service visit. After researching the issue, I have found that we did make an error with the air filter. Please accept my apology and [redacted], our [redacted] will issue a check for the amount you asked for.

Review: Brought my 2006 Jeep Cherokee in for an Inspection windows rolled up. When they returned the vehicle to me 1.5 hrs later both front windows were rolled down and the drivers side window would not roll up. They told me I broke it and would not fix it. One of the workers lied in my face that I broke the window and said he saw me do it... There was only one worker outside when I brought the vehicle in and it was not him!Desired Settlement: Since I have purchased 2 trucks and recommended people that purchased trucks to them. I want an apology and credit for a further repair.

Business

Response:

To Whom It May Concern This customer brought his vehicle into our Service Center on July * ,2015 at approximately1:00pm. He asked to have a “Free New York State Inspection” done.We inspected his vehicle and it passed, We pulled hisvehicle into our service drive at approximately 2:30pm, When the customer wentto leave he noticed that his drivers window was not working. He then asked the[redacted] about it not working stating we must have broke it whiledoing the State Inspection. [redacted] stated to the customer that he would take alook at it be he could not guarantee it would be free. We just performed astate inspection and no other repairs. The customer began to yell and curse at[redacted] that he was going to fix his window for free.The customer then got into his vehicle and left.The customer called the [redacted] and left a messageto never call him again and take him off any list that he might be on.Sincerely [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The woman there wanted to go to the camera tapes but the [redacted] would not let her! I didn't roll my windows down when I brought the vehicle there, they did. Show me the tapes where I rolled the window down? They all must be trained to lie to their customers ... Show me me where "[redacted]" was present at the time of the job. [redacted] the [redacted] never called back from the first message left, so a second call and message was left. Omitting the truth is the same to me as as a lie.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I personally communicated with [redacted] regarding theissue. I provided the video(s) he requested. I offered to pay for the repair he made to the window with a receipt of payment. Below is the stream of email communication I had. [redacted] I contacted you to let you know how poorly your staffresponds to customer situations at the Westbury Service location. The secondvideo you sent me is very grainy. I know that I did not roll down the windows, soyour porter must have rolled down the window to put his arm out. It is notabout the window, rather the treatment I received from your staff. Theyimmediately got defensive, (first sign of a guilty person) and thenaccused ME of breaking it. First, where is the empathy, and second,respect to a customer?...I'm not saying they deliberately broke my window, itsimply came off the track somehow. There was a compromise before it escalatedto this point... As you know, I was there for my yearly inspection for oneof the 2 Jeeps purchased with you. I had the window repairs for my Jeep done atan outside vendor the same day because of the rain that was coming inthe afternoon. I do not need your $75 for fixing the window. I wouldprefer, a written apology from the manager there that got in my face, yellingat me along with " [redacted]" who told me "I did it" and hewasn't fixing it. Let me ask you? How frustrated would you be if this happenedto you? You should do your Due Diligence before responding to someone, especiallyif the I'm telling you that your staff has lied to me. I do thankyou for your time and appreciate all your efforts. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received the apology from the parties that berated, lied to me and PUBLICLY embarrassed me in front of the other customers... The videos [redacted] sent me were from the time I was leaving not the time of arrival when his employee BROKE my window. All I requested from them was an apology from the staff. Cannot even get that from Westbury Jeep. In my opinion nobody should do business with these people. They are liars and cheaters and who knows what else they do!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 1/**/14 I signed a contract with Westbury Jeep Chrysler Dodge for the purchase of a 2014 Jeep Wrangler and put down a $500.00 deposit on the vehicle. I was told on 1/**/14 by [redacted] the [redacted], that they had made a mistake in the pricing of the 3-piece hard top (the hard top is listed in the signed contract) and that there will be an additional cost of $1,700.00 to the vehicle. The contract clearly states that it is binding once both parties have signed it and no additional fees or charges can be applied. I spoke to the [redacted], [redacted], and he said that he will not honor the signed contract. In addition to that, they advertise that they have an A+ rating with the Revdex.com (Revdex.com) but according to the Revdex.com's website they only have a B+.Desired Settlement: I want them to honor their contract with me.

Review: I brought my one yr old 2015 jeep Cherokee srt8 to get a defective headlight replaced and when taking apart my jeep the repair man I was watching took the bumper and placed it on ground and chipped the paint on the edge of bumper ad I was first given jeep and headlight wasent working repair man forgot to plug in headlight so had to remove bumper again after waiting 3 hours and was told by Manny it would be one hour and a half. I finally get out of there get home start wiping off all the grease hand prints all over my car and the front grill is not attached to the bumper in the middle there is a big space.... This dealer I begged too please take care of my car its a 70,000 truck I love it so much and this is how they treat me after I asked and begged to to it Right... The repair guy taking my front bumper off he was pulling ad pulling and clips are flying...Headquarters gave me claim number and said go back but I don't feel comfortable at all with shop...the body shop I want to bring to said by law a can bring to them to fix....I need this just fixed like it wasDesired Settlement: I want my truck fixed by a shop I know will repair/ repaint my front bumper right I am not comfortable with the repair men doing the work.... they are amatures and I want my truck just like it was before they touched it...I have a shop to bring it too and they pay for it...I have a claim number for Headquarters to show the damage to them

Business

Response:

Case # [redacted]

Review: Since the day I purchased the brand new 2015 jeep cherokee, it has been making a beeping noise. At first, it was so quick and random I wasn't sure what was happening. As time went on, the noise became more consistent and the picture popped up on the dashboard that said "drive seatbelt unbuckled" along with other indicator lights. I was finally able to make an appointment in which I brought my car in on Thursday evening January [redacted], 2015. It is now 2 weeks later, I still have no car and no answers as to when I will get my car or what is being done to get my car back. I have left numerous messages for service [redacted] and [redacted] who don't call back. I am deal with a case manager who never has any answers either. No one seems to care that I am left without a car or that I never know whats happening with my vehicle. I also don't feel I should have to pay my full monthly payment since I haven't had my car for half of the month. They offered me a rental 4 days later after I told them I needed my car back by that Monday if it wasn't able to be fixed in time since I had work on Tuesday. They didn't seem to care and I got a call after 6pm that evening where I was told I can pay for a rent a car out of pocket and hopefully would get the expenses back at $25-35/day (including all fees) for 2 days. Well too bad all enterprises are closed at that point so I was left with NO CAR and again no one cared. 2 days went by mightly quickly and still had no care so I would have had to turn the car in and been left stranded yet again. As I figured it would take longer than 2 days so I didn't bother to rent a car. After I complaint some more, I got offered a rental for 10 days at $45/day (including fees) which at this point in time still wouldn't have done me any good because Its way over 10 days that I haven't had a vehicle. so it would've been my responsibility to get it back within the 10 day limit but yet again be car less because of Jeep. I purchased the jeep due to the weather we get in New York and with the most recent storm I was left trapped not able to get around because I had no car and how could I trust the small vehicle I would be able to get from enterprise to get me around safely? I am absolutely fed up with the disrespect and unprofessionalism on Jeep. The reason I had to go to this dealership and not the dealership where I bought the vehicle is because the finance manager there had made a mistake on the CONTRACT and tried to blame it on ME and then THREATENED me. How could I ever go back to that dealership not knowing what they would do to me or my car? so I am asking for help, please. Please contact me as soon as you can. I am at a total loss on what to do. Thank youDesired Settlement: I would like my car back ASAP or a brand new vehicle if they can't finalize what the problem is in a timely manner and I would like money towards my payment this month for a car I haven't had.

Business

Response:

Dear [redacted]:I am very sorry that you had issues with your Jeep. As discussed with you onthe phone, we wanted to make sure your vehicle was operating properly beforereturning it to you. The problem was intermittent and any codes normally storedin the vehicle's computer were erased. Since you did not purchase your vehicleform our dealership and you had a problem with the dealer you purchased itfrom, I provided you with the 800 number for Chrysler with instructions on howto ask for reimbursement. I hope I was able to provide you with satisfaction.Sincerely,[redacted]

Review: I had my 2004 Jeep Grand Cherokee serviced at [redacted] back in August 2014 as the car had stalling issues. I paid $223.75 to have the crank shaft replaced and the car worked fine for about 4 months. The same issue came back in November 2014 and when I contacted the [redacted] center they suggested they had done all they could and I should take the car to a Jeep dealer. I decided to take the car to Westbury Jeep and after a few days in the shop they said that I needed a new battery. I paid the $317.66 bill and when I spoke to my service advisor he told me that everything was fixed and the stalling was resolved. I drove the car home and after a few more days I encountered the same stalling issues. I took the car back to Westbury Jeep and they kept it there for a week or so and I was told that I needed a new crank shaft sensor. This is the same part that was replaced by [redacted] just a few months prior. I was skeptical of this but the service advisor assured me that if the part did not rectify the problem that he would address the billing. I decided to contact Jeep Corporate to open a case as I was very skeptical and I was told the bill would be substantial to fix. A case was opened with Jeep Customer Care. I shortly was told that the car was fixed and there was a bill of $636.54 which I paid via Capital One Visa. I did not even have a chance to make it a block out of the Jeep service center when the car stalled again. I turned around and pulled the car back in for service. I spoke to the [redacted] (forgot his name) and told him the story and that I wanted to be credited for the $636.54 that I was charged literally minutes before. He tried to work with the cashiers as it was late at night, and they could not process the credit so he said it would be taken care of the next day. I waited a few days and when I did not see the credit I decided to open a dispute with [redacted]--my credit card company. They issued a temporary credit to my account and contact Westbury Jeep around the first week of December 2014. My car went back into the shop for service and after a few days I was told it was fixed. It turned out to be a dirty throttle body and I was told that no new parts were required--just a cleaning. I called back my service advisor after getting a voicemail from him and wanted to review what my bill was. I never received a call back from the service advisor. Instead I received a call from someone that I had never spoken to indicating that I had a $0 balance on the bill. I picked the car up that night and again asked what I owed. I was told $0. The car worked fine since I picked it up. I then reached out to Jeep Customer Care and they proceeded to follow up with Westbury Jeep on my behalf for about 3 weeks trying to resolve the issue of the $636.54 bill. Jeep Customer Care never received a call back on this matter so they closed the case. I have just been told by my credit card company that they just received documentation from Westbury Jeep arguing that because I signed the credit card bill I was responsible for the $636.54. I do not agree with this argument. I called the [redacted] on 1/**/15 to try and get this resolved and have not received a call back. I feel that I have no other recourse but to file a complaint with the Revdex.com. I am still working with my credit card company for a resolution and if not successful will look to get addressed in small claims court.Desired Settlement: I am looking for a credit of the $636.54 that I paid for parts that were not required. This all could have been avoided if this was addressed when I picked up the car.

Business

Response:

After researching the situation, [redacted] came in on 1/**/14 for the stalling issue after it was done at Firestone. Our discovery was that they put in aftermarket parts and it did not correct the issue. We suggested that we chang the cam and crank sensors with factory parts which was approved. The vehicle came back in because it was stalling again. We the found throttle body full of carbon. We cleaned the carbon off throttle body and now vehicle is operating as designed. The vehicle is a 10 year old vehicle and itmes to need to be maintained. There were clearly 2 different issues. The credit card was challenged and we won the chargeback with [redacted]. as they agreed with our facts. We are prepared to fully defend our position in court as well. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I do not agree with the response from Westbury Jeep. Here are a few points of contention:--I am still working with my credit card company on the dispute and this issue is not closed. The response from Westbury Jeep indicates that they won the dispute--not true.--My entire argument is that there is no evidence that the replacement of the cam shaft sensor fixed my car. I am in agreement that the cleaning of the throttle body corrected the problem, and I have no issues in paying for a reasonable fee for the labor. I called 2 different repair shops--one a Jeep dealer and one an independent repair shop and I received quotes ranging on the low end from $75 and the high end $130.--What I perhaps failed to mention is that when I first brought in my car to Westbury Jeep, they replaced my battery and charged me over $300 for the battery and labor. Since when does a new battery cost $300. My service advisor told me that this was the issue causing the car to stall.--after getting a response from [redacted] who is my credit card company last week, I thought it prudent to call the [redacted] at Westbury Jeep and I placed a call to [redacted] last Friday Jan **, 2015. I have yet to get a call back so I have no other choice then to continue to fight this issue to the fullest of my ability.In summary I am not in agreement that the case be closed as I am not satisfied with the response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,