I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They were prompt in their communication, flexible in their solution and thorough in their investigation regarding my complaint Regards, [redacted]
We are responding to the above referenced consumer complaintUpon receipt of this complaint we reached out to our client in an effort to resolve her concerns During our discussions, we agreed to provide a contact person with whom the complainant can speak at any time We also expedited our first submission, which should be completed and confirmation will be sent to our client within the week It is also our understanding that our client’s independent patent attorney should be proceeding with the preparation of the client’s patent application We will make every effort to keep our client informed every step of the way We respectfully request that your file on this matter be closed Thank you for bringing this complaint to our attentionSincerely, LARK B***Compliance Manager
The complainant contracted with InventHelp® for the preparation of a Basic Information Package (BIP) report on his invention The BIP assembles basic information about an invention, idea, concept or new product and the history of its development in a report format The BIP assembles basic information about an invention using standardized marketing information as well as information which the inventor provided to us We also refer our clients to an independent patent attorney for the preparation of a Preliminary Patentability Search & Opinion The complainant has concerns with regard to his BIP In order to address these concerns, the researcher spoke directly with the complainant The complainant wanted the BIP to focus on bicycle delivery in the food and beverage industry As a result of that conversation, the researcher revised that information and provided statistics regarding bicycle delivery people The researcher also included restaurants as part of the potential markets Upon completion, we mailed the BIP directly to the complainantThe complainant also mentioned that he had some financial hardship in his conversation with the researcher and in an email to the sales representative that “ a refund would be an enormous financial relief for me at this time ” While we are sympathetic with his current financial situation, we do not agree that InventHelp should refund our fee for a service we provided While we do not agree with this complaint, simply in a good faith effort to resolve this matter, we are willing to refund the client $ Should the complainant wish to accept this offer, he should contact us Otherwise, there is nothing more we are willing to doSincerely, LARK B***Compliance Manager Tell us why here
We are responding to this complaint.Over years ago, the complainant contracted with InventHelp for assistance in submitting her invention to industry in an attempt to obtain a good faith review We prepared and submitted to industry descriptive materials about the complainant’s invention such as brochures, press releases, brief descriptions for catalogs, an invention listing published on a website reserved for companies etc We also followed up on these efforts in an attempt to obtain feedback for the inventorThe complainant’s concerns stem from her discovery of a similar product We inform our clients before, during and even after they contract with us that we are not responsible for the existence of similar concepts or products which may already be on the market or which may be introduced at a later time Nevertheless, we investigated this similar concept and found that the only common characteristic of both inventions was that each belonged in the broad category of women’s underwear items They are clearly not the same idea We spoke with the complainant in an attempt to resolve this matter and explained the above to her Furthermore, the complainant’s services were completed nearly years ago and the fact that we cancelled our INPEX Trade Show had no impact on her services whatsoever, as she did not purchase that particular service.At this time we respectfully request that your file on this complaint be closed Thank you for bringing this matter to our attention.Sincerely,LARK B***Compliance Manager
We are responding to this complaintOver three years ago, this complainant contracted with our company for assistance in submitting his invention to industry in an attempt to obtain a good faith review Our records indicate that his services were completed in their entirety and in a timely manner We disagree that we have not been responsive to this complainant as we have had many conversations with the complainant in an effort to resolve his concernsThe complainant’s concerns stem from his dissatisfaction with his Prototype Model as well as his Virtual Invention Presentation (VIP) Both the Prototype Coordinator and Animator who created the materials will reach out to the complainant to discuss his specific revision requests to those materials We are confident that upon completion of the complainant’s revisions, he will be satisfied with his revised materials In addition, we agreed to include the complainant’s invention in the Virtual Invention Browsing Experience (VIBE)This year’s VIBE Exhibit will be at the Licensing Expo being held in Las Vegas in mid-May and is an upgraded service we are providing at no cost to the complainant Thank you for bringing this complaint to our attentionSincerely, LARK B***Compliance Manager Tell us why here
We are responding to the above referenced consumer complaintThe complainant contracted with our company in January, for assistance in submitting his invention to industry in an attempt to obtain a good faith review Our records indicate that his services are being performed in accordance with his contract with usUpon receipt of this complaint, we reached out to the client in an attempt to resolve this matter We spoke numerous times with the complainant and worked together to resolve this matter We explained our process of submitting our clients’ inventions to industry and clarified any confusion which existed His concerns regarding our Client Services Department and the timing of our services were also addressed, clarified and resolved as well It is also our understanding, that the complainant’s utility patent application will be filed this week with the United States Patent and Trademark Office In working with the complainant to address his concerns, we also agreed to provide additional services to him at no charge We believe we have successfully resolved the complainant’s concerns Thank you for bringing this matter to our attentionSincerely, LARK B***Compliance Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept the $partial refund offeredShould you need any information from me, feel free to reach out Regards, [redacted]
We are responding to the above referenced complaint In April, the complainant contracted with our company for assistance in submitting her invention to industry in an attempt to obtain a good faith review Our records indicate that her services are being provided in accordance with her contract with us Upon receipt of this complaint, we reached out to the client in an attempt to resolve this matter Her concerns stem from her impression that the services were not proceeding as quickly as she anticipated and her initial dissatisfaction with her first group of written materials In our conversation with the complainant, we explained the services she purchased to clarify any confusion which existed We also clarified that occasionally our clients wish to make revisions to their materials However, we explained that upon receipt of the complainant’s revisions, we revised her materials and returned them to the complainant for her approval within ten days We investigated the companies to which we submitted the complainant’s New Product Submission Brochure, and we believe the companies to be appropriate choices for her invention Any misunderstanding regarding our follow up procedures with companies was also clarified with the complainant We spoke at length with the complainant and resolved her concerns Furthermore, she indicated that she would contact your bureau to indicate her satisfaction with our resolution Accordingly, we request that your file on this matter be closed Thank you for bringing this complaint to our attention Sincerely, LARK B [redacted] Compliance Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***, I will accept thisHowever, I do ask that they keep their word
The complainant contracted with our company in August, for the first stage of our services which is the preparation of a Basic Information Package (BIP) report on his invention The BIP assembles basic information about an invention and the history of its development in a report format In addition, a Preliminary Patentability Search & Opinion was conducted for the idea by a patent law firm to which InventHelp refers its clients’ patent work This work was completed and delivered to the client.The complainant’s concerns are based on his belief that the BIP would provide him with a formula and information on the “ execution of his idea” We make it very clear in our contracts and company literature that we accept most ideas and we do not determine the feasibility, make judgments about or evaluate the possible merits or drawbacks of our clients’ ideas Rather we assemble basic information about the invention and attempt to emphasize the most positive features of the idea However, upon receipt of this complaint we reached out to the complainant in a timely manner and resolved his concerns He assured us that he would contact your bureau to withdraw his complaint.Thank you for bringing this matter to our attention.Sincerely,LARK B***Compliance Manager
We are responding to the above referenced consumer complaint.The complainant contracted with our company nearly five (5) years ago for assistance in submitting her invention to industry in an attempt to obtain a good faith review Our records indicate that her services were performed in accordance with our contract until such time that the complainant stopped paying for the services Upon receipt of this complaint we reached out to the complainant in an effort to resolve her concerns Her complaint is based solely on her belief that she should have been able to cancel her contract with our company at any time We explained to the complainant that our cancellation policy is extremely clear; in fact it is in bold print on all of our agreementsNevertheless, we worked with the complainant and resolved her concerns Therefore, we respectfully request that your file on this matter be closed Thank you for bringing this complaint to our attention.Sincerely,LARK B***Compliance Manager
From: [redacted] Date: Wed, Jun 15, at 12:AMSubject: [redacted] To: " [redacted] This here shows when I can cancel before my month are up before it automatically renews for additional yearsIn which I sent a certified letter to Inventhelp before there the month were upSo, I don't understand why they are lying stating I'm giving information when it states on the contractAs well as no where does it say under the western inventhelp contract agreement that a loan would be part of the agreement.I hope the Texas attorney General would rush into this investigation with ya'll to actually see through this scam and how they are deceiving their clients by taking out these loans.Thank you m [redacted] in helping me with thisGod bless you [redacted]
We are responding to the above referenced consumer complaintThe complainant contracted with InventHelp® for the first stage of our services, the preparation of a Basic Information Package (BIP) report on his invention The BIP assembles basic information about an invention, idea, concept or new product and the history of its development in a report format The BIP report includes information already known to the inventor which they have supplied to us as well as standardized market information for the needs of inventors We also referred the complainant to an independent patent attorney for the preparation of a Preliminary Patentability Search & Opinion for his invention The total cost of these services was $ The complainant made a $down payment for the services However, upon receipt of his cancellation request and in accordance with our cancellation policy, InventHelp refunded $directly to the complainant on September 28, The independent patent attorney refunded his fee of $directly to the complainant as well Upon receipt of this complaint we spoke with the complainant and he confirmed that he received his total refund of $ He also indicated that he would contact the Revdex.com to confirm his satisfaction and that his complaint has been resolvedThank you for bringing this matter to our attention Sincerely, LARK B***Compliance Manager Tell us why here
We are responding to the above referenced consumer complaint In November, the complainant contracted with our company for assistance in submitting his invention to industry in an attempt to obtain a good faith review Our records indicate that his services were performed in their entirety and completed in their entirety in Further, the complainant was pleased with the services and complimented our company on several occasions; such as, “I will check off excellent and a job well done.” “Thank you InventHelp.” “The DVD is amazing.” “Thank you for your hard work in this and appreciate your help.” We are well aware of this complainant’s concerns as we have attempted to resolve this matter over the last several months The complainant’s claims in his complaint are simply not true No one at InventHelp told him nor do our contracts state that a client can stop payment at any time with no obligations His claims regarding Universal Payment Corporation are also not true In fact, he did sign a Retail Installment Contract agreeing to make monthly payments for the services for which he contracted However, he has not upheld his contractual obligations and did not pay for the services he has received In fact, he still owes nearly $5400, most of which is past due We believe this complaint is merely an attempt by the complainant to not pay for the services which he has already received Nevertheless, the complainant has refused any offers we have made in an effort to resolve this matter
We are writing to update you on our efforts regarding this complaintWe have made several attempts to reach the complainant by telephone and we also sent a letter via overnight mail requesting that the complainant contact us To date, we have been unable to speak with the complainant Nevertheless, we would like address the specifics outlined in the complaintThe complainant contracted with us over ½ years ago for our submission to industry services Our records indicate that her services are being performed in accordance with her contract We investigated the companies to which we submitted the complainant’s invention information We believe that the companies were not only appropriate choices but we also targeted companies from several different perspectives in an effort to obtain a good faith review This complainant has received several responses to date as result of these efforts Also, over the past ½ years we believe we have been very responsive to the complainant’s requests and even provided additional services in an effort to provide the best possible customer service Should we hear from the complainant we will let you know Thank you for bringing this matter to our attention Sincerely,LARK B***Compliance Manager
We are writing to update you on our efforts regarding the above referenced consumer complaint Over years ago, the complainant contracted with InventHelp for assistance in submitting his invention to industry in an attempt to obtain a good faith review A review of our records indicates that the complainant’s services were provided in their entirety and in accordance with our contract We spoke with our client in an effort to resolve this matter We explained our process of submitting his invention to industry, discussed the services provided and clarified any confusion which existed Furthermore, we reiterated that we make it very clear in our literature, contracts and company disclosures that we do not evaluate, make promises of success or profit and that the purchase of invention promotion services is high risk The complainant signed his understanding of this many times While we do not agree that a refund is warranted, we are pleased that we were able to amicably resolve this matter Thank you for bringing this complaint to our attention Sincerely, LARK B [redacted] Compliance Manager
We are writing to update you on our efforts regarding this consumer complaint In October, 2014, the complainant contracted with InventHelp for our Inventor Mailing Program. This service is a personalized do-it-yourself mailing program which enables inventors to promote their
inventions on their own in the hope of locating a company that may have an interest in reviewing their inventions. We assisted the complainant by creating an Invention Brochure about his invention as well as personalized stationery, business envelopes, introductory letters, confidentiality agreements and the names of companies to which to mail his invention materials The complainant’s concerns stem from a miscommunication and misunderstanding regarding an additional Inventor Mailing Packet which we provided as a courtesy and at no additional charge to our client. We have confirmation that this additional service was delivered to the complainant via FedEX Overnight on August 31, 2016. Therefore, at this time we respectfully request that your file on this complaint be closed. Thank you for bringing this matter to our attention Sincerely, LARK B*** Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and outraged by the integrity of the business Invent Help's response and lack of accountability in their business practicesHowever, I did reach an agreement to resolve this issue satisfactorily going forward.
Regards,
*** ***
All we have is their word, they say they won’t share MY files I’ve let them see, they say they have destroyed My files I’ve shown them or shared with them, but it seems to me that if they were telling the truth they would without hesitation sign my non-dis-closer agreement so we could do businessBut they won’tWhy? Because they have not been forthcoming and honest is my opinion.The very fact that their sales rep, lied to me on the first call, and why did they want me to have a certain website open during our phone meeting for he never had me do anything with that web page anyways, he didn’t even mention it on the call either, only sent me an email prior to our meeting for me to have the web page up for our meeting. Why? I’ll tell you what I think; they got what they wanted from me, pictures of my invention, liked it enough they were satisfied enough to call it quits and run off with my private files, and never calling me back, and he promised me he would call me back that day befoe or around 2:00pmThat’s what all the evidence points too they will try to sell my invention under their name
We are writing to update you on our efforts regarding this consumer complaint Upon receipt of this compliant, we reached out to our client. During our conversation, we discussed her concerns regarding her Basic Information Package report. We agreed to revised her report and
include her four (4) photographs, enlarged to her specifications The report has been completed and sent FedEx Overnight directly to the client and we have confirmation that the package was delivered. We are pleased that we were able to resolve this matter quickly and to our client’s satisfaction. Thank you for bringing this complaint to our attention. Sincerely,LARK B***Compliance Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They were prompt in their communication, flexible in their solution and thorough in their investigation regarding my complaint Regards, [redacted]
We are responding to the above referenced consumer complaintUpon receipt of this complaint we reached out to our client in an effort to resolve her concerns During our discussions, we agreed to provide a contact person with whom the complainant can speak at any time We also expedited our first submission, which should be completed and confirmation will be sent to our client within the week It is also our understanding that our client’s independent patent attorney should be proceeding with the preparation of the client’s patent application We will make every effort to keep our client informed every step of the way We respectfully request that your file on this matter be closed Thank you for bringing this complaint to our attentionSincerely, LARK B***Compliance Manager
The complainant contracted with InventHelp® for the preparation of a Basic Information Package (BIP) report on his invention The BIP assembles basic information about an invention, idea, concept or new product and the history of its development in a report format The BIP assembles basic information about an invention using standardized marketing information as well as information which the inventor provided to us We also refer our clients to an independent patent attorney for the preparation of a Preliminary Patentability Search & Opinion The complainant has concerns with regard to his BIP In order to address these concerns, the researcher spoke directly with the complainant The complainant wanted the BIP to focus on bicycle delivery in the food and beverage industry As a result of that conversation, the researcher revised that information and provided statistics regarding bicycle delivery people The researcher also included restaurants as part of the potential markets Upon completion, we mailed the BIP directly to the complainantThe complainant also mentioned that he had some financial hardship in his conversation with the researcher and in an email to the sales representative that “ a refund would be an enormous financial relief for me at this time ” While we are sympathetic with his current financial situation, we do not agree that InventHelp should refund our fee for a service we provided While we do not agree with this complaint, simply in a good faith effort to resolve this matter, we are willing to refund the client $ Should the complainant wish to accept this offer, he should contact us Otherwise, there is nothing more we are willing to doSincerely, LARK B***Compliance Manager Tell us why here
We are responding to this complaint.Over years ago, the complainant contracted with InventHelp for assistance in submitting her invention to industry in an attempt to obtain a good faith review We prepared and submitted to industry descriptive materials about the complainant’s invention such as brochures, press releases, brief descriptions for catalogs, an invention listing published on a website reserved for companies etc We also followed up on these efforts in an attempt to obtain feedback for the inventorThe complainant’s concerns stem from her discovery of a similar product We inform our clients before, during and even after they contract with us that we are not responsible for the existence of similar concepts or products which may already be on the market or which may be introduced at a later time Nevertheless, we investigated this similar concept and found that the only common characteristic of both inventions was that each belonged in the broad category of women’s underwear items They are clearly not the same idea We spoke with the complainant in an attempt to resolve this matter and explained the above to her Furthermore, the complainant’s services were completed nearly years ago and the fact that we cancelled our INPEX Trade Show had no impact on her services whatsoever, as she did not purchase that particular service.At this time we respectfully request that your file on this complaint be closed Thank you for bringing this matter to our attention.Sincerely,LARK B***Compliance Manager
We are responding to this complaintOver three years ago, this complainant contracted with our company for assistance in submitting his invention to industry in an attempt to obtain a good faith review Our records indicate that his services were completed in their entirety and in a timely manner We disagree that we have not been responsive to this complainant as we have had many conversations with the complainant in an effort to resolve his concernsThe complainant’s concerns stem from his dissatisfaction with his Prototype Model as well as his Virtual Invention Presentation (VIP) Both the Prototype Coordinator and Animator who created the materials will reach out to the complainant to discuss his specific revision requests to those materials We are confident that upon completion of the complainant’s revisions, he will be satisfied with his revised materials In addition, we agreed to include the complainant’s invention in the Virtual Invention Browsing Experience (VIBE)This year’s VIBE Exhibit will be at the Licensing Expo being held in Las Vegas in mid-May and is an upgraded service we are providing at no cost to the complainant Thank you for bringing this complaint to our attentionSincerely, LARK B***Compliance Manager Tell us why here
We are responding to the above referenced consumer complaintThe complainant contracted with our company in January, for assistance in submitting his invention to industry in an attempt to obtain a good faith review Our records indicate that his services are being performed in accordance with his contract with usUpon receipt of this complaint, we reached out to the client in an attempt to resolve this matter We spoke numerous times with the complainant and worked together to resolve this matter We explained our process of submitting our clients’ inventions to industry and clarified any confusion which existed His concerns regarding our Client Services Department and the timing of our services were also addressed, clarified and resolved as well It is also our understanding, that the complainant’s utility patent application will be filed this week with the United States Patent and Trademark Office In working with the complainant to address his concerns, we also agreed to provide additional services to him at no charge We believe we have successfully resolved the complainant’s concerns Thank you for bringing this matter to our attentionSincerely, LARK B***Compliance Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept the $partial refund offeredShould you need any information from me, feel free to reach out Regards, [redacted]
We are responding to the above referenced complaint In April, the complainant contracted with our company for assistance in submitting her invention to industry in an attempt to obtain a good faith review Our records indicate that her services are being provided in accordance with her contract with us Upon receipt of this complaint, we reached out to the client in an attempt to resolve this matter Her concerns stem from her impression that the services were not proceeding as quickly as she anticipated and her initial dissatisfaction with her first group of written materials In our conversation with the complainant, we explained the services she purchased to clarify any confusion which existed We also clarified that occasionally our clients wish to make revisions to their materials However, we explained that upon receipt of the complainant’s revisions, we revised her materials and returned them to the complainant for her approval within ten days We investigated the companies to which we submitted the complainant’s New Product Submission Brochure, and we believe the companies to be appropriate choices for her invention Any misunderstanding regarding our follow up procedures with companies was also clarified with the complainant We spoke at length with the complainant and resolved her concerns Furthermore, she indicated that she would contact your bureau to indicate her satisfaction with our resolution Accordingly, we request that your file on this matter be closed Thank you for bringing this complaint to our attention Sincerely, LARK B [redacted] Compliance Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***, I will accept thisHowever, I do ask that they keep their word
The complainant contracted with our company in August, for the first stage of our services which is the preparation of a Basic Information Package (BIP) report on his invention The BIP assembles basic information about an invention and the history of its development in a report format In addition, a Preliminary Patentability Search & Opinion was conducted for the idea by a patent law firm to which InventHelp refers its clients’ patent work This work was completed and delivered to the client.The complainant’s concerns are based on his belief that the BIP would provide him with a formula and information on the “ execution of his idea” We make it very clear in our contracts and company literature that we accept most ideas and we do not determine the feasibility, make judgments about or evaluate the possible merits or drawbacks of our clients’ ideas Rather we assemble basic information about the invention and attempt to emphasize the most positive features of the idea However, upon receipt of this complaint we reached out to the complainant in a timely manner and resolved his concerns He assured us that he would contact your bureau to withdraw his complaint.Thank you for bringing this matter to our attention.Sincerely,LARK B***Compliance Manager
We are responding to the above referenced consumer complaint.The complainant contracted with our company nearly five (5) years ago for assistance in submitting her invention to industry in an attempt to obtain a good faith review Our records indicate that her services were performed in accordance with our contract until such time that the complainant stopped paying for the services Upon receipt of this complaint we reached out to the complainant in an effort to resolve her concerns Her complaint is based solely on her belief that she should have been able to cancel her contract with our company at any time We explained to the complainant that our cancellation policy is extremely clear; in fact it is in bold print on all of our agreementsNevertheless, we worked with the complainant and resolved her concerns Therefore, we respectfully request that your file on this matter be closed Thank you for bringing this complaint to our attention.Sincerely,LARK B***Compliance Manager
From: [redacted] Date: Wed, Jun 15, at 12:AMSubject: [redacted] To: " [redacted] This here shows when I can cancel before my month are up before it automatically renews for additional yearsIn which I sent a certified letter to Inventhelp before there the month were upSo, I don't understand why they are lying stating I'm giving information when it states on the contractAs well as no where does it say under the western inventhelp contract agreement that a loan would be part of the agreement.I hope the Texas attorney General would rush into this investigation with ya'll to actually see through this scam and how they are deceiving their clients by taking out these loans.Thank you m [redacted] in helping me with thisGod bless you [redacted]
We are responding to the above referenced consumer complaintThe complainant contracted with InventHelp® for the first stage of our services, the preparation of a Basic Information Package (BIP) report on his invention The BIP assembles basic information about an invention, idea, concept or new product and the history of its development in a report format The BIP report includes information already known to the inventor which they have supplied to us as well as standardized market information for the needs of inventors We also referred the complainant to an independent patent attorney for the preparation of a Preliminary Patentability Search & Opinion for his invention The total cost of these services was $ The complainant made a $down payment for the services However, upon receipt of his cancellation request and in accordance with our cancellation policy, InventHelp refunded $directly to the complainant on September 28, The independent patent attorney refunded his fee of $directly to the complainant as well Upon receipt of this complaint we spoke with the complainant and he confirmed that he received his total refund of $ He also indicated that he would contact the Revdex.com to confirm his satisfaction and that his complaint has been resolvedThank you for bringing this matter to our attention Sincerely, LARK B***Compliance Manager Tell us why here
We are responding to the above referenced consumer complaint In November, the complainant contracted with our company for assistance in submitting his invention to industry in an attempt to obtain a good faith review Our records indicate that his services were performed in their entirety and completed in their entirety in Further, the complainant was pleased with the services and complimented our company on several occasions; such as, “I will check off excellent and a job well done.” “Thank you InventHelp.” “The DVD is amazing.” “Thank you for your hard work in this and appreciate your help.” We are well aware of this complainant’s concerns as we have attempted to resolve this matter over the last several months The complainant’s claims in his complaint are simply not true No one at InventHelp told him nor do our contracts state that a client can stop payment at any time with no obligations His claims regarding Universal Payment Corporation are also not true In fact, he did sign a Retail Installment Contract agreeing to make monthly payments for the services for which he contracted However, he has not upheld his contractual obligations and did not pay for the services he has received In fact, he still owes nearly $5400, most of which is past due We believe this complaint is merely an attempt by the complainant to not pay for the services which he has already received Nevertheless, the complainant has refused any offers we have made in an effort to resolve this matter
We are writing to update you on our efforts regarding this complaintWe have made several attempts to reach the complainant by telephone and we also sent a letter via overnight mail requesting that the complainant contact us To date, we have been unable to speak with the complainant Nevertheless, we would like address the specifics outlined in the complaintThe complainant contracted with us over ½ years ago for our submission to industry services Our records indicate that her services are being performed in accordance with her contract We investigated the companies to which we submitted the complainant’s invention information We believe that the companies were not only appropriate choices but we also targeted companies from several different perspectives in an effort to obtain a good faith review This complainant has received several responses to date as result of these efforts Also, over the past ½ years we believe we have been very responsive to the complainant’s requests and even provided additional services in an effort to provide the best possible customer service Should we hear from the complainant we will let you know Thank you for bringing this matter to our attention Sincerely,LARK B***Compliance Manager
We are writing to update you on our efforts regarding the above referenced consumer complaint Over years ago, the complainant contracted with InventHelp for assistance in submitting his invention to industry in an attempt to obtain a good faith review A review of our records indicates that the complainant’s services were provided in their entirety and in accordance with our contract We spoke with our client in an effort to resolve this matter We explained our process of submitting his invention to industry, discussed the services provided and clarified any confusion which existed Furthermore, we reiterated that we make it very clear in our literature, contracts and company disclosures that we do not evaluate, make promises of success or profit and that the purchase of invention promotion services is high risk The complainant signed his understanding of this many times While we do not agree that a refund is warranted, we are pleased that we were able to amicably resolve this matter Thank you for bringing this complaint to our attention Sincerely, LARK B [redacted] Compliance Manager
We are writing to update you on our efforts regarding this consumer complaint In October, 2014, the complainant contracted with InventHelp for our Inventor Mailing Program. This service is a personalized do-it-yourself mailing program which enables inventors to promote their
inventions on their own in the hope of locating a company that may have an interest in reviewing their inventions. We assisted the complainant by creating an Invention Brochure about his invention as well as personalized stationery, business envelopes, introductory letters, confidentiality agreements and the names of companies to which to mail his invention materials The complainant’s concerns stem from a miscommunication and misunderstanding regarding an additional Inventor Mailing Packet which we provided as a courtesy and at no additional charge to our client. We have confirmation that this additional service was delivered to the complainant via FedEX Overnight on August 31, 2016. Therefore, at this time we respectfully request that your file on this complaint be closed. Thank you for bringing this matter to our attention Sincerely, LARK B*** Compliance Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and outraged by the integrity of the business Invent Help's response and lack of accountability in their business practicesHowever, I did reach an agreement to resolve this issue satisfactorily going forward.
Regards,
*** ***
All we have is their word, they say they won’t share MY files I’ve let them see, they say they have destroyed My files I’ve shown them or shared with them, but it seems to me that if they were telling the truth they would without hesitation sign my non-dis-closer agreement so we could do businessBut they won’tWhy? Because they have not been forthcoming and honest is my opinion.The very fact that their sales rep, lied to me on the first call, and why did they want me to have a certain website open during our phone meeting for he never had me do anything with that web page anyways, he didn’t even mention it on the call either, only sent me an email prior to our meeting for me to have the web page up for our meeting. Why? I’ll tell you what I think; they got what they wanted from me, pictures of my invention, liked it enough they were satisfied enough to call it quits and run off with my private files, and never calling me back, and he promised me he would call me back that day befoe or around 2:00pmThat’s what all the evidence points too they will try to sell my invention under their name
We are writing to update you on our efforts regarding this consumer complaint Upon receipt of this compliant, we reached out to our client. During our conversation, we discussed her concerns regarding her Basic Information Package report. We agreed to revised her report and
include her four (4) photographs, enlarged to her specifications The report has been completed and sent FedEx Overnight directly to the client and we have confirmation that the package was delivered. We are pleased that we were able to resolve this matter quickly and to our client’s satisfaction. Thank you for bringing this complaint to our attention. Sincerely,LARK B***Compliance Manager