Western Dental Services Inc

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.
Upon review of account, it was noted that the balance of account was adjusted to reflect only charges related to the services and all charges representing...

treatment not yet performed have been adjusted from patient's remaining account balance.
An itemized statement was mailed to patient on 5/20/14 to address on file.  Also, on 7/14/14 patient's wife called our Customer Service Department to inquire on account balance.  Patient's wife was advised or remaining account balance and a copy of the itemized statement was once again sent to patient. There has been no recent contact from patient since 7/14/14.  A final delinquent letter was mailed to patient on 8/15/2014. records show patient did not contact WD to address the delinquent letter and remaining balance.
Please note that remaining balance is for insurance short fall.  Patient signed an estimator worksheet indicating that insurance benefits are estimated and patient's share may be different.  Patient is responsible for payment for all services.  Patient's insurance terminated, therefore insurance company did not make full payment and indicated that charges incurred after the member's termination, patient is responsible for submitted charge.  Patient was mailed and Explanation of Benefits by his insurance company on 10/3/13 informing patient he is responsible for charges not covered by his insurance. 
Itemized statements for treatment plans from 5/8/2013 and 10/19/2013 have again be mailed and emailed to patient, this time including the Explanation Of Benefits from insurance company.  Patient can verify the insurance short fall with his explanation of benefits.  It was also noted that the contracted PPO fees were higher than the Explanation of Benefits indicate.  Patient's account has been adjusted to honor the lower PPO fees as indicated in his Explanation Of Benefits.  Patient's remaining account balance has been corrected to $1,386.80.  Late fees and interest were also removed as a good will to patient.  Patient is responsible for remaining balance of $1,386.80, patient needs to contact agency for a payment plan for remaining balance.

Review: I went to the dentist on March of 2013 and provided all of my insurance information to the dental provider western dental.I recently reviewed my credit report and I have the bill from that visit on my credit report in collections. Western dental submitted the claim to blue cross blue shield which was my medical carrier but [redacted] dental was my dental carrier.I have spoken to [redacted] dental and they never were billed a claim and I have contacted western dental numerous times and no one has attempted to call me back after being on hold multiple times to try to get them to resubmit this bill to the correct insurance carrier...I was able to finally reach to who I think is the right person to get this flag off the third party account that is in collections due to their negligence of never making me aware that this bill was not paid and his voicemail is not accepting new calls...

Product_Or_Service: Dental services

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the appropriate person in billing to contact me and refile this claim appropriately as to how it should have been filed in March of 2013 and obviously take this off my credit report as to I was never made aware or contacted by any method that this bill was not submitted by western dental correctly...thank you

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.

Western Dental sincerely apologizes for any customer service that patient received and failed to meet her expectation. Western Dental sincerely apologizes for any dissatisfaction and inconvenience that this matter may have cause patient.

Upon review of patient's account it is noted patient listed [redacted] as her insurance carrier and provided copy of [redacted] insurance card. Records show that WD does not have [redacted] information on file.

Patient was contacted today by phone and also by email requesting a copy of her dental insurance, [redacted] Dental. Upon receipt of insurance information, insurance benefits will be verified. Once it is confirmed that patient does have dental benefits account will be pulled from agency and placed on hold until claims are sent and processed. Once [redacted] Dental makes payment patient will be notified of any remaining patient share balance. Western Dental will also submit a request to correct credit reporting.

Review: My complaint involves services and billing issues. I called a made an appointment to have a tooth extracted. I told the receptionist that I was very sensitive to pain and needed sedation. I told her that I had good credit, Care Credit. She responded that 'We don't take Care Credit. So we agreed that they accepted Major Credit cards. I went to the appointment and they insisted on taking new X-Rays although my primary dentist offer email them a recent x-ray. That's wasn't acceptable. Then they began cleaning my teeth and doing services that I did not request. [redacted] and the dentist began examining my teeth and proposing cheap services to fix all my issues, I agreed to a quote, and I signed a quote acceptance, they took a second x-ray. My mouth was sore from the deep cleaning and then they gave my Novocain, which made my mouth sore but not acceptable for the extraction. I got up and told [redacted] and the dentist that I could not tolerate this pain and to cancel everything. They said they didn't offer Sedation. I told them I would never have come here had your receptionist told me that. They wanted me to come back the following Monday to try 'Gas" I called them a day or two later and said I was not coming back because my mouth was still sore. I asked them again to cancel all future appointments and any billing. They ran a credit check without my authorization and opened a medical credit account and I'm afraid of the impact on my credit rating. I refuse to go back there and continue because I believe this is fraud. I have excellent credit and did not authorize a credit account with Western Dental. They are more concerned with selling dental plans than providing a simple extraction.Desired Settlement: First cancel all future appointments, contracts, clean up my credit account and do not spam me or contact me anymore.Refund my credit card of the 99.00 set up charge for a dental plan.and the $66.00 dollars for what I don't recall.Chart number # [redacted]Cell [redacted]Home [redacted]

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. Per patients request, we have cancelled her contract and has been modified to reflect balance for services rendered. Records show that patient did not return to the office or express concerns of pain and discomfort. Regardless, we apologize for any inconvenience that patient may have experienced during her regular cleaning. As a courtesy, the additional late fees have been waived as a one time goodwill. We have contacted patient directly and her concerns have been addressed.

Review: I had dental work done with an office in my vicinity. The information and contract I signed within this office explained that the patient share that I would pay was $1050.50. I have been making paying to cover this cost since October 2013. This February, I made multiple payments, two inside the office and the last payment I attempted was to the call center. I have a receipt from my local western dental where the final debt I made was $150. I called to make my last payment and I was told that my remaining balance had changed to $445.50. I called my local office, which decided to review my account and they never informed me of this increase. I also called the call center to settle issues of having the bill come in under my father's name. I did not get any contact back from western dental and I called my local office. My office had changed the debt to reflect the amount that the headquarters said that I had somehow accrued.Desired Settlement: I want the original balance to be reinstated and to payoff the original debt.

Business

Response:

Thank you for your request regarding your Western Dental account. Western Dental sincerely apologizes for any miscommunication or misunderstanding that may have occurred. It was noted that your balance was adjusted to reflect only the charges related to the services and all charges representing treatment not yet performed have been adjusted off from your remaining account balance. Please note that the account referenced above reflects a zero balance and has been closed since 3/20/14.

I feel extremely violated by this company.

I visited Western Dental at the downtown San Jose, California location on January 14, 2016. The most previous dental visit before was with my long time dentist in Crystal Lake, Illinois, during the summer of 2015 where I am been regularly getting my checkups and visited for several years. During this summer 2015 visit, my dentist said that I have been making improvements which was attributed to my commitment to being better with my dental hygiene.

During my visit to Western Dental, the dentist said that I had 5 cavities, 3 on my right side and 2 on my left side. I thought this was odd because the dentist that I have been going to years said that I have been improving because my consistency with brushing and flossing. This was a red flag and I regret that I did not continue with the cavity fillings. The dentist performed 3 cavity fillings on my right side, and I scheduled a follow up appointment to get the rest of the cavity fillings completed the following week.

I still felt uneasy after leaving the dentist because it did not feel right. I got in contact with my previous dentist in Crystal Lake, Illinois, and he said there is almost a zero percent chance that I would need fillings for 1 cavity, let alone 5. He mentioned that since Western Dental is a corporation, there are quotas that dentist need to fill. This makes me sick to my stomach. I feel violated that a doctor who took an oath for honesty and having the patient’s well-being in mind performed fillings on me for monetary reasons. I feel taken advantage by Western Dental because I trusted the dentist, and now I believe it is all a lie. Lastly, I paid for the entire 5 cavity fillings before departing January 14, 2016. After calling Western Dental on January 15, 2016 saying that I want to cancel my appointment and get a refund for the 2 cavity fillings, I was told that it would take around 3 weeks to get my refund. That is unacceptable; I want my refund for the work that was not conducted this week. I was taken advantage of and wish that I can get a full refund for all cavities. It makes sense that your business is not accredited by the Revdex.com and no wonder that you have 1 start on Consumer Affairs. I have so many regrets that I visited Western Dental.

Review: On 6/5/2015, I had an appointment for a dental exam. When I went, they had me fill out paperwork and wait. after 30 minutes, they took me back and proceeded to take FULL MOUTH X-RAYS without authorization from myself or my insurance company rather than the x-rays the insurance company will authorize. After waiting another 30 minutes, I walked out. They had me waiting so long I didn't even get the exam. I am filing the complaint due to the bill. They billed myself and my insurance company for full mouth x-rays. They did not tell me they were going to do full mouth x-rays and they told me they checked with my insurance company. My insurance company has disputed paying for them and I am disputing paying as well. I didn't receive and exam and I didn't authorize FULL MOUTH x-rays.Desired Settlement: I would like my bill reversed in the amount of $132 for services not completed and authorized.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Upon review of documentation that patient completed (see attached), patient did consented to the treatment. Please note Health History form completed and signed by patient indicating "I hereby certify that I have read the foregoing and filled out this questionnaire completely, I have advised you all medical problems which I am aware. I further certify that I the unsigned, consent to the performing of x-rays and examination" Also, patient completed the New Patient package agreeing to the treatment and understanding financial responsibility. Patient's insurance was billed for the x-rays since patient did receive x-rays and also consented to the x-rays. The insurance is always billed at Unusual Customary Rates (UCR), however, WDS is only expecting a payment of $77.00 from insurance company. The charges for the x-rays have been billed to the insurance company and claim is currently pending processing. WDS will not waive the fees for the x-rays due to patient consenting and accepting the x-rays at the time of visit. Nonetheless, WDS sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient. Patient is welcomed and encouraged to return to the office for an exam.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I filled out all applicable papers, it was stated that x-rays and exam would be performed. The insurance companies look at x-rays as FULL x-rays and partial X-rays. Nowhere on the paperwork was it indicated that they would be TAKING "FULL X-RAYS" which would have required my ADDITIONAL authorization along with the insurance company. I also never received an exam. They are charging for services not authorized or provided. Western Dental's remark state that I consented to x-rays in general. THERE IS A DIFFERENCE. FULL mounth was not communicated to me nor was it on the paper and they never told me that's what they were doing and they never got prior authorization.

Regards,

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.As stated in previous email patient consented and agreed to x-rays and exam, unfortunately due to the wait time patient opted not to have the exam and left the office. Since it was patient's first office visit and in order for the dentist to complete a comprehensive oral exam and provide a proper diagnosis a full mouth x-ray is needed and required. The consent form will not state partial or full x-rays, since x-rays are completed based on the necessity, in this case it was full mouth x-rays due to first time appointment. Also, as stated in previous email insurance company is only being billed for treatment completed, in this case a claim was sent for full mouth x-rays only. Patient is welcomed and encouraged to contact her insurance company for confirmation. Patient is also welcomed to return to the office for a comprehensive oral exam.

Review: On 7/31/14 I went to Western Dental to see what I would have to do to get Braces, they took my X-rays and informed me I had a couple cavities and they could fill some the same day. So they did #29,18,19 an cleaned my teeth, before leaving they scheduled me an appt to do the rest on 8/5/14. Between appts I began to feel pain in the lower left side of my mouth and took Ibu 800mg til appt. On 8/5/14 I went to appt and advised Dr. [redacted] of the pain that was occurring he said filling had been fractured on #19 which he redone and proceeded to do #2 & #3 then scheduled me for another appt on 8/12/14. I was instantly in pain the whole L side of face, L side of my jaw, L ear, L side of throat, and severe headache. Thought it would get better so I waited two days, when I couldn't bare any longer I called and they said to come in. On 8/7/14 I came in and told the provider of all the pain and showed him where at and he then did xrays again. After Dr. [redacted] reviewed the xrays he said filling #18 came out and #19 he may have drilled to close to the nerve(which he should have seen on the xrays before drilling) or the pain may be coming from the crown on #20(which was done years ago so that's not possible). Dr. [redacted] sent me to RC dental to find the pain, I called RC Dental same day to get seen and they didn't have avail. until next Fri. 8/15/14 and advised me to get pain meds or antibiotics from Western Dental. I then ask the front desk and she asked Dr . [redacted] he says "No im not giving you any because you don't need them". So RC Dental then gets me an emerg. visit 8/8 and they did xrays and seen it was the tooth that Dr. [redacted] did #19 and they gave me pain mads and antibiotics. 8/15/14 root canal was done at RC Dental. Also not sure if it is #2 or #3 that is giving me pain on Upper right side of mouth also done by Dr. Sato. Now 9/15: No more pain in the L side of mouth but still on R upper side of mouth. Filling #18 still has not been fixed because I refuse to go back to Western dental. Can barely eat on both side

Product_Or_Service: Dental RepairsDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would not like this provider paid for the services received because they were not done properly. So I would like my insurance to be refunded and myself not be responsible for the remaining balance. The work that was provided was very unethical and should have been 100 times better. I went to the dentist with no pain in my mouth at all and got put in severe pain which affected my my work ethic.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.Per Grievance resolution letter dated and mailed to patient on October 29, 2014 the Committee concluded that the treatment planned and performed was appropriate for the conditions which the patient presented. As a gesture of goodwill, WDS will reduce the fee charged for the filling performed on tooth #18 ($90.00) and refund $70.00 to Dental Benefit Providers, representing the monies paid by Dental Benefit Providers for the filling for tooth #18. As a further gesture of goodwill, WDS will provide patient with a no cost evaluation of her current condition at the WDS Rancho Cordova office. The Committee respectfully denies the request for a full refund to the insurance carrier and to reduce the account balance to zero. WDS encourages patient to return to the office for a no cost evaluation. Should patient have any further questions in regards to the resolution letter, patient can contact the Patient Relation Department at 1-800-992-3366. extension [redacted].

Consumer

Response:

I have reviewed the response made by the

business in reference to complaint ID [redacted], and have determined that this

proposed action would not resolve my complaint. For your reference,

details of the offer I reviewed appear below.

The reason I am denying this response to my

current situation is because the initial problem was regarding tooth #19 and

this company has not said anything about that. Also I refuse to receive services from this office again because this is where my problem has originated

and I have received a full evaluation from Capital Village Dental in Rancho

Cordova, there response after evaluation shows there is a problem with teeth

#19, #2, #3, and the filling missing in #18 which are all the teeth worked on

by the Western Dental provider. Tooth #2 and #3 need the fillings replaced

because the WD provider left it spaced so everything is getting caught in the

space and the cannot do the fillings over because my insurance already paid to

WD. Tooth #19, Now needs a full crown because the WD provider apparently

drilled into the nerve which caused severe pain to my whole left side of my

face, then was sent to RC Dental to get a root canal. RC Dental was the

provider who advised me that WD provider had drilled to close to the nerve causing

the pain was having. What I am looking to get out of this specific complaint is to have the WD provider pay for the damages done and the corrections also.

Regards,

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. The Committee noted notes that there are inherent risks to dental treatments procedures that are accepted, and it is not always possible for the dentist to forsee or predict when or if a tooth may react adversely to a dental procedure. Additionally, no treatment outcomes can be guaranteed. Furthermore, the Committee cannot determine patient's current dental condition. Please note that following the placement of either new or replacement restorations, it is not uncommon for a tooth to be sensitive to changes in temperature and or bite. Patient is encouraged to return to the office for a re-evaluation and the determination of whether additional treatment is necessary. Patient was informed that due to the large deep existing fillings that were both decayed and fractured upon first presenting to the office, they had a potential for more treatment including the possibility of root canal therapy. Western Dental cannot verify the statement that patient was informed that the dentist drilled too deep thereby causing the need for root canal therapy on tooth #19. Patient is encouraged to provided supporting documents from subsequent dentist. upon receipt of supporting documents a grievance appeal will be submitted on behalf of the patient. Western Dental encourages patient to return to the office at no cost for a re-evaluation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Just wondering if I could have a couple more days so I can get in contact with the dental provider who done my root canal?

Regards,

Review: I went to Western Dental over a year ago only because that is what my insurance offers. I simply went in for a cleaning and checkup and and possibly teeth whitening. Once the x-rays were done they said I had cavities so I got those fixed. After getting that cavity filled I had sensitive teeth in that area due to the fillings that were put in. I had to go back multiple times over the course of 2 months. since I ended up spending so much of my time going back and forth because of the sudden sensitivity I decided to take off the teeth whitening. I told the lady who does the billing and she said she was going to take it off my contract when in actuality she never did. I didn't notice until the end of my contract that I was paying for a service that was not performed. I spoke to a lady named [redacted] & she eventually said that I would be refunded the money once it was approved by their corporate office. Weeks later I had to return because I didn't receive any information or my refund check. She said it was still being processed. The third time I went up there a month had already passed. I was then told that my check was already sent, I responded by telling them that I never received it. Come to find out the sent it to an old address. Before they sent it they didn't confirm my address. [redacted] says there's nothing else she can do and tells me to deal with the corporate office. The first 3 times I called corporate they said they didn't see a refund on my account and my account was closed. The next two times somehow I kept getting disconnected. I have left numerous amount of messages with no calls back from the refund department also. This has been going on since September 2013. I would just like my money back.

Product_Or_Service: Teeth whitening

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to receive my money promptly that I have be patiently waiting for, for almost over a year now.

Business

Response:

Please note that your concerns have been shared with our Western Dental Billing Department and an audit was completed. Records show that your account was adjusted to reflect only the charges related to the services rendered. At this time, your account does not reflect a refund. For your convenience, attached is a copy of the itemized statement.

Review: I received a statment on or about08/15/14 stating my ballance to be $109.00 which I paid Before 09/08/14. I did not receive any othrt monthly statments. On or about 10/10/14 I received a notice of collection for $1582.00, which I qwestioned. Thay sent me a copy of my account that showed that ballance and after talking with them it appeared that I may have owed that amount. I then ageed to settle for $1300.00 and was told Iwould be sent a paid in full notice on or before 12/05/14. I admit to being rude to one a person on the phone on the day of payment becuase they could not generate a receip in the local office. I still don not have any notice of full payment as of 12/10/14.

Product_Or_Service: Dental Services

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like an explanation as to why I did not receive a monthly statment after paying the amount shown on ma last statment as total amount due. If in fact I did owe the addional amount that I paid I want a paid in full notice. Also why not a statment rather than a notice of collection.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Patient's concern where addressed directly with patient on 1/21/15. Patient was mailed a letter on 10/31/14 informing patient of a remaining account balance. On 10/25/14 an itemized statement was mailed to patient with reflecting treatment, payments, and any adjustments applied to his account. On 12/9/14 a zero balance letter was mailed to patient after he paid off account. Again, on 1/21/15 another zero balance letter was mailed to patient. Attached is a copy of the itemized statement and zero balance letter that has already been provided to patient. Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient.

Review: Western Dental Corporate Office are billing clients under faulty billing practices and shaddy direst tactics. Currently I am paying of my daughter braces with Western Dental and they have been nothing but a problem. I can admit that I did get behind on my payments 4 months due to a death in the family and forced relocation. I had began to receive harassing calls from the Collection department. Then received a Collection letter stating that I would have to remove my daughters braces or find another Dentist for service or because they will be discontining services. At that point I was willing to remove them because I didn't know what else to do. So I contacted them for an appointment to have them removed. Upon that phone conversation I was told by a Customer Service Rep that she can stop the Collection process. And would also see about getting "Some" late charges removed if I would make a full payment of $552.00 to bring account current by that COB. And everything would be reinstated paying the same amount. I let her know that I had relocated and needed to be transfer close to home. She told me I have to pay for a $130.00 tranfer fee and have to be recontacted. She never explained what actual recontact consist of. So I transferred went to first appointment and got the rudest awaking. I had been lied to and deceived into to paying as well a unwanted recontact. I requested to be transferred back to begining office. Because now they want addition $1,500 on top of what was owed from other office. Everytime I've called I have been given the run around about the transfer recontact and account credits by several Reps, Collections Dept and Supervisors. They weren't honoring what they promised the late fee removal. Everytime my account had different amounts from office, mailed out bills and what was discussed over the phone(Corporate). Went to schedule and was informed that in ordered to finish service I have to come up $1,500 more because my contact has now ended. How when 4months was wasted and I was paDesired Settlement: It took atleast 5 months for Western Dental to get my account accurate subtracting recontact,(2)transfer fees, and late fees if I pay today. To then tell me later I will have to remove $2,600 or pay more. I want my money back for the faulty practice or my contact extended back some months for misrepresentation. I didn't pay $3,500 for to end up with retainer and daughter to still have crooked teeth. I owe only $1200 more. I take of work to drive 66mi for services. I can't afford to pay $1,500

Consumer

Response:

The ending of my complaint is deleted...I wanted a full refund if I have to remove those braces and go somewhere else. I've been paying on the braces still rathers my daughter went or not. I made an appointment and was told that they will only be removing them. I have to continue to pay because Western Dental reports on my credit if I don't pay or pay late. I was informed that I still owe the rest of the amount lingering. But how is that so if they not finishing her work. And they are the ones requesting to remove or trying to make me do a recontract of additional $1,500 of 6 months more. The problem is how is that so also if Western Dental was paid already for months of services my daughter never received previously do to the move.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

Account has been reviewed and determined that there is an overpayment on account. A refund was submitted to Responsible Party credit card on file on 8/29/14. Responsible party may contact our Customer Service Department at 800-326-3254 to obtain further details on refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Due to the misrepresentation of Customers Service that Western Dental has provided causing hardship I can not accept. I've contact Western Dental several times to remedy the problem and was given the run around on numerous occasions. I was already aware that my account was being over charged. When I contacted Western Dental about credits I was to receive, I was assured that I was not. The return of $119.46 was already due to be returned to my account previously promised. So nothing was negotiated in regards to the requested Audit. I feel at this point, it would only be fair that I am reimbursed the money for all the months that no service was given but however paid. I also would like to be reimbursed for the removal of braces and retainers in which promised. The only reason I continue to pay was because my credit was affected if payment was not received. I was lead to believe that Western Dental was doing their best in taking care of my daughters needs. In all actuality our needs was never a factor as long as our payment was paid on time. All I ever wanted was what was promised by Western Dental. I was lead to believe that a transfer would be simple all I would need to do is pay $130.00. To then later be informed that the receiving transfer office do not do dental work after other offices. I found it hard to believe considering it was another Western Dental office cover under the same Corporation. But because of the way Western Dental contract is designed to mislead. I am now forced to remove $3,750.00 worth of Dental services and as well as wasted time.

For the inconveniences and the pain my daughter must endure to restart dental work through now Cigna Group. A larger amount should be reimbursed or returned to cover her new set of braces . According to my daughter's file from Western Dental only 7 months of the 18 months of treatment was rendered. I hope this can be settled in a timely matter so that no further actions is needed.

Regards,

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

Upon review of your account, it was noted that your balance was adjusted to reflect only the charges related to the services and all charges representing treatment not yet performed has been adjusted off from your remaining account balance.

An itemized statement has been mailed to responsible party. The itemized statement reflects treatment rendered and fees charge for treatment. Also, a copy of the Western Dental Orthodontic Treatment Policy, signed by responsible party on 10/26/12, was attached to the itemized statement. Please note in Orthodontic Treatment Policy paragraph #3 states: In the event that the patient transfers to another office or requests appliance removal before treatment is completed for any reason or at any time, the following additional charges will become due and payable by the patient for services rendered.

a) $200.00 for records

b) $1070.00 for placement of metal braces

c) $150.00 for each visit that care was rendered to date

d) $130.00 for transfer of orthodontic records to another Western Dental office or orthodontist

Responsible party was charged $200 for records, $1070.00 for placement of brackets, $150.00 for 5 activations, and 1 plan sale of $25.00. Also, account accumulated a total of $283.26 in late fees and interest. An adjustment was applied to account in the amount of $125.00 for removal of late fees as a good will gesture. No additional fees will be waived. After review of account is was confirmed that the $130.00 payment made for the transfer fee was not properly applied to account. Responsible party will be refunded an additional $130.00. Please allow 10 business days for the processing of refund.

Records show that patient had 14 missed appointments therefore when patient was re-evaluated it was determined that additional treatment was needed due to no progress in treatment. Please refer to Orthodontic Treatment Policy that state that any charges by such other orthodontist or provider will be the patient's independent obligation, separate and in addition to the obligations of the patient under the installment contract with Western Dental. Western Dental will not have any obligation to pay any sums or charges of any such other orthodontist or provider. Western Dental has determined that no additional money will be refunded and considers this case closed.

Consumer

Response:

I do not accept the response.... Because this just proof all my many different inquiries of what I had been stating from the beginning of not honoring credits. I was already entitled to this money according to Victorville Office along time ago. I was lead to believe something different. That all the credits has be given and my account is accurate. I only continued to paying my account because I was assured that Western Dental was diligently fixing all the issues to my account. And if I didn't make the payments on time it report on my credit. As you can see in the proof now, that I have been lied to and mislead. All the while Western Dental was just taking my money and not providing services. Judging from the back and forth with this here compliant and all of the after the fact findings. It is clearly evident by the prolonging and time wasting I am entitle to a refund.

I did not purposely not attend or try not to schedule these 14 missed appointment, because I just didn't want to. But of course if your account is not accurate you can not be seen. Or you would have to make a payment to bring your account accurate first. I questioned the amounts many time because of what I was being told from different Reps. This more evidence that clients are just paid account and service does not mean anything. So with that being said, from all the account fixing I believed what Western Dental was stating was true. I paid my account so that I would be honest in my business dealings. And Western Dental defrauds it customers with unprofessional Representatives and hides behind contract verbiage. But then misleads by not properly trained and poor quality Customer Service Representatives. From my many phone calls not one Rep was able to verify the information I asked. Management should ask the question"Why would a customer completely pay for braces and not go to 14 missed appointments?

It was not until it become a hardship for to travel and my work schedule when then problem came about. I communicated before hand that I've relocated and need a office closer to home. I was told that I would be accommodated with Friday and Saturday appointments. And as the appointment availabilities could not be granted do to business demand. And along with all of the inconsistencies of my account, billing statements were off. Miscommunication began between Office and Corporate began each blaming the other. I was told one thing than nothing or another was done. Because of poor customer service nothing was done in a timely matter with credits and adjustments. Each time the buck was passed wasting time while my needs were over looked until treatment date continue to count. I was told by Western Dental that my account had ended I did not once say I was leaving the Company. I just think if you transfer within the same Corporation serve would be honor on the same scale. Customer should be treated the same worldwide by all Dentist under Western Dentals Network.

Note: I disputed the amount owed and was informed. That this account was deleted completely from my credit report instead of updated to reflect current status.

So no this unacceptable and I will file to be heard in "Arbitration.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I was received treatment for an infection and a deep cleaning in January of 2013.when I went for my visit before they did anything they had told me what I was responsible for paying and then what my insurance would pay.I then decided to go ahead with the necessary cleaning.I was then given a bill for my part which I then paid in full in March of 2013.I then moved to Oregon in October of 2013 and one day my husband decided to check our credit score online and came across the amount I had paid to the dental office on our credit report. He then called western dental to ask why it was there and they told us our insurance never paid for the cleaning.so now we owe another $470.this happens to be over a year after I received treatment and they never bothered to call us or send a bill until after we called them about it.so I called western dental to see what had happened and they said it was too late to send another claim and I needed to pay the bill.so I called my insurance to see why they didn't cover the treatment and they said they needed more info from the dentist.they told me what I needed to do and have western dental send back over the claim and that it in fact was not too late to send it again.I called western dental and told them what they needed to do and they told me they would do it.a week goes by and I called the insurance to see if they received anything and they had not.so I called western dental again to see why and they lied to me and said they had sent everything in.so I called my insurance back and they confirmed that western dental never sent anything in.so I had the insurance company call western dental with me on the phone and have her explain what they needed in order to process the claim. the girl at western dental obviously had not sent anything in and acted like she didn't know that she could fax over all the info.so the lady gave her the fax number and told her what to fax over and gave her name and she still hasn't sent the info to the insurance company!

Product_Or_Service: dental treatmentDesired Settlement: DesiredSettlementID: Not applicable

All I want is for Western Dental to do their job and send over the necessary documents to my dental insurance. I don't understand why they won't do it and why they keep lying to me.

Business

Response:

Regarding Case #[redacted]

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter:

I have completed the review of patients account and contacted the patient's insurance to see if we are able to resubmit claims. Per Insurance Rep[redacted], stated that the appeal submission has exceeded and that it should have been submitted within 6 months from the date of February 2013. WDS makes every effort to submit proper billing within the time frame allowed and sincerely apologizes for any inconvenience that this matter may have caused. Please note that your concerns were shared with the appropriate management for this location so that the issue could be addressed and as a gesture of goodwill, the amount of $470.80 has been adjusted to zero. If you have any further questions regarding this matter please contact me directly at [redacted].

Thank You,

Customer Service Supervisor

Review: Automated messages from Cathedral City Western Dental

For the past year I keep getting automated messages from Western Dental, Cathedral City, Ca for appointment reminders for [redacted] and [redacted]. They have the wrong number! I have reported this to the corporate office several times and talked to someone in Cathedral City office and they still have not corrected this problem. I do not want any more phone calls from this company. My number is [redacted]. Have them delete my phone number please!!!!!!Desired Settlement: Get the correct phone number for Salazars and remove my phone number from ALL records!

Business

Response:

Good Afternoon,

Western Dental Services, Inc. ("WDS") received your inquiry dated December 23, 2013 regarding the above-referenced complaint. WDS will contact the [redacted] regarding this matter. Thank you for submitting your inquiry. Western Dental sincerely apologizes for any inconvenience that this matter may have caused you. Please note that your concerns are taken seriously and have been shared with the appropriate management so that these issues could be addressed appropriately and in a timely manner. Please note that as a result, WDS will correspond directly with [redacted] regarding this matter on December 23, 2013.

If you have any further questions or concerns, please contact the Patient Relations Department at 1-800-992-3366 ext. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I also wrote to the corporate office several days ago and have not yet received a reply. This is the 3 rd time I have contacted. Today I got another phone call from Western Dental in Cathedral City and told the lady that they have the wrong number. Hopefully someone will get this straightened out. Very annoying.

Even though I have dental insurance I had no choice but to make monthly payments. The contract was drawn up and I began to make payments. I noticed the charges for my co pays were not consistent with what my insurance company had listed in the declaration of benefits. I questioned the dental office personnel who proceeded to dodge my questions, lie to me and refuse to talk with my insurance representatives. I made good on my promise to pay and now found out I gave them too much money. I have filed an appeal and greivance with my insurance company. This business is committing fraud by charging its clients more than they should be paying. It needs to stop.

I was charged almost $2000 for three tooth extractions. I paid in cash partially during the procedure, and was on a payment plan. I was paying through my FlexPay account, but since they weren't sending me receipts for what I was paying for, I couldn't substantiate my claims. My card was cut off due to that, and I owed a remaining balance of $200. I would get numerous, harassing calls, all day everyday harassing me over this $200 on top of all the mail they would send to my house. Every time I would answer, I would ask for the receipts. Customer service/Collection agents would stumble around, sending me to numerous different departments and/or rudely tell me I don't know what I'm talking about. It's been hell, and they sent my $200 remaining balance to collection. All I NEEDED was my receipts so I can KEEP paying with my FlexPay account. Very shady, they ripped me off big time, and they have the worst customer service. I also called the local brand I got the procedure with, and all they said was to call corporate. They have no process, and they don't want to talk to you in a CIVIL way unless you have their money.

Review: As of 5/19/2015 I've not received bill for 12/06/14 services (pre-estimate only exam) per FRCA, Fair Debt Collection Act.I never applied for credit gave SSA. A hard Inquiry was made during my exam from CA drivers license listed in my report as collection attempt .- I asked to pay patient share day of exam(denied)I'm told I have to wait for bill/insurance pay. I never received a bill to date. I have a freeze on Credit requiring request to me to lift before obtaining my credit. This wasn't done.After 12/6/14 exam I'm given payment plan with my credit score from Trans Union printout:1. I asked why report was ran decreasing credit score, when I did not apply for credit & volunteered payment of patient share that day (denied) 2. I declined further services offered (The person was coughing on the gloves used in my mouth).Upon exit I request to pay(denied).3. I emailed same day cancelling appointment,and stated I won't return.Response: right to hard inquiry to verify info is correct, states I authorized a hard credit report request resulting in an credit report on intake form.4. 4/08/15 I called Western Dental phone# on Credit Report([redacted] dated same day as my visit. I'm told (assured) there was no balance due. They implied "soft" inquiries are ran to verify info. A few days later I requested a bill-denied.I then email corporate office 3 times requesting my bill(non-responsive)5. 5/19/15 I caller ID'd hangup & called back and told my call would be recorded for collections. I received permission to record as well and told that rep. [redacted] made the hangup call. I was refused bill again, stating they want to right off(?)and create a negative Credit report whether I pay or not instead & they will give me a dept to assist me with getting it off?? I request bill again & they state I will get in 4-5 business days & requested permission to do auto collection calls. I stated no you refuse to bill me since 12/6/14 & now you want me to be reported as a delinquent collection account.

Product_Or_Service: Dental EXAM & Pre-estimateDesired Settlement: DesiredSettlementID: Other (requires explanation)

1. Delete the collection inquiry in credit report made on day of my exam.2. Bill me required by law.3. Do not report my account delinquent to Credit Bureaus because they refuse to bill.4. Do not make any collection calls based on the inaccuracies occurring in their office.5. Provide me copies of my x-rays requested 12/6/14 for another dentist.6. Stop all harassment & retaliation and further contact.7. Stop all access/freeze over rides in my cred

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.

After review of account it was confirmed that patient's insurance benefits were verified. Patient only received Exam and X-rays. At the time of service a payment could not be collected from patient due WDS expecting treatment to be covered at 100% by insurance company. Once insurance was billed and claim was processed it was confirmed that X-Rays were not covered therefore became patient responsibility. A letter was then mailed to patient on 5/19/15 (see attached) informing her that she had a remaining balance. Patient called the payment department and the balance was reviewed and confirmed with patient. Patient was billed for a remaining balance. Patient made a payment on 5/28/15 to pay off account balance wish represented the insurance shortfall. Therefore, WDS has confirmed that patient was properly billed and notified.

Please see attached Patient Information Sheet signed by patient. The information verification clause states, "The information completed on the form can be verified from any source it deems necessary including, but not limited to obtaining credit reports and may provide others with information regarding my credit history including my credit report, contact information, and social security number to the extent permitted by law". Patient consented and agreed to have credit report ran, therefore any credit reporting has been properly reported. Please note that credit report has been updated to reflect a zero balance. Patient needs to complete an Authorization form "Release Of Personal Health Information Form" (See Attached). Once patient has completed form X-rays will be provided by the office. Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that that matter may have caused patient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: In February of 2015, I had a dental cavity and walked into a clinic to inquire about services. This would be Western Dental in Concord. I had recently undergone surgery to repair a ruptured quad and was not the most comfortable patient. They said they would take me in right away. I do have dental insurance, so I was not concerned with the bill. They proceeded to have me in their office for 6 hours! X rays and dentists, plan managers, etc. I was given a contract to sign, making payments each month for the work that needed done. I will not go into the process, except to say when you tell them what you want done, what is most important to you, they will not do it. They want to fix "the forest, for the trees" and actual statement from the plan manager. In the long run, a tooth was chipped, I was told that my front teeth had infections(not true). Well, let me get down to the nitty-gritty on this. I started making payments, more than what was required by me and always early. On the 4th month I had noticed that there was a $25.00 charge for late fee. I was told to call the corporate office, in where I talked with billing and was told that they would take it off, and that it looks as if my insurance had overpaid and an audit would be needed. I went to the office the next day and had a computer print out of my services and payments, so I would be able to get a clear cut number. The amounts from my contract, and the amounts listed on my print out did not match. The final issue is that even the corporate office has a different list of numbers, than either of these. My insurance paid for 70% as usual, and the corporate office e-mailed me a letter stating that my share of cost has nothing to do with what my insurance paid. I have been on the phone, emailed my bill and numbers to all of the auditors and nothing has been solved.Here is another issue. On the date that I made my last overpayment of $100.00 there is another payment of $62.00 of which belongs to another account??Desired Settlement: I would like to have Denti-Cal, do an audit of all medi-cal patients. I would like to have the Western Dental investigated for fraud, as the case printout shows that they had reimbursed my insurance company, and they had not. They charge more than what is necessary and not the amount that you sign for. They would need a complete investigation, from all dental insurance companies, and reimburse me for the amount of overpayment and not adjust the numbers for their own benefit.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Patient's account has been audited multiple times and confirmed that patient is only due a refund amount of $73.20. The Explanation of Benefits were obtained from the insurance company to confirmed allowed PPO fees. Also, an itemized statement was provided to patient for confirmation of fees. Please see attached estimator worksheet reflecting the treatment that patient was contracted for. Please note in signed estimator it states that insurance benefits are estimated and patient's actual insurance benefits and patient share may be different. A refund request is currently in process to refund patient for overpayment. Please note that the print out provided to the patient is intended for internal reference only. The print out reflects insurance refunds but insurance company was not refunded, it is a system adjustment that the system automatically does based on the PPO fees and plans fees and payments received, it does not affect patient share balance. Patient can confirm that her account has been credited all of the insurance payments received with the itemized statement. WDS sincerely apologizes for any confusion that this may have caused patient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I do understand that they have chosen the amount of $73.20 which is what the Western Dental office in Concord was attempting to pay me off with on the 15th of June.

I do not agree with the statements which are listed in e-mails, and on attachments that they have sent to me which states "the insurance overpayment does not affect my share of cost." Of course, it does, you are responsible for what your insurance does not cover. They changed the amounts of services, according to whatever.or whomever was working on the audit.

Yesterday, I went to a private dentist, who fixed the chip that Western Dental caused. and repaired the teeth that I had wanted done in the first place. This dentist also did x-rays and told me quite different results that Western Dental dentist told me. Although this was paid mostly out of pocket, as my insurance was nearly to the quota I am allowed for the year.

My personal information is also listed on someone else's receipt.

The contract you sign, is fake, the amounts listed are fake, the western dental plan is fake. The amounts listed on the audit show this. You change your prices and your paperwork, to cover your #@@.

Thanks

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Please note that patient's concerns have been forwarded as a formal complaint and a written response will be mailed to the patient. Western Dental has not finalized its review and a resolution to this matter. Please not that this case is due for a resolution on or before 8/26/15 by the Grievance Committee.

Review: I was sent to collections with a balance of $407.00 by Western Dental. I was not aware of this until I ran my credit report. I have tried on multiple occasions and have recorded documentation of the times I've contacted their corporate office to inform them of their improper billing procedures. At the time of service I had a Delta dental HMO plan, which western dental is contracted with. They gave me a contract with the procedures I needed to have done and was given my total co payment amounts. As a medical biller, I asked my insurance for a copy of my fee schedule and matched the procedures only to discover a discrepancy on several of their charges. This is the second time westerndental overcharges on contracted copay's. Back in 2012 I paid for a treatment and was later told by my insurance that I paid $804 more than the allowed charges. I received a refund and since then, I've verified all the charges western dental says I need to pay. I informed them of their incorrect copay amounts and provided them with copies of the fee schedule . They confirmed this but didn't fix their mistakes. I told them if this happend to me, it could of easily happened to other patinets with copays. I told them their system is giving them the incorrect copay amount on certain procedure codes but they did not correct the issue. In November I was scheduled to get 2 crowns placed which had a $50.00 copay for each. I confirmed with my insurance that this was the only thing I should pay for and even advised western dental that their contract stated a higher amount than what the insurance shows. It is obvious they have not corrected their copay amounts because this happened again and I was overcharged $407.00 and sent to collections. I've called their corporate office only to be transferred and told I will receive a letter in the mail to give authorization for them to review my records. I don't understand why the company would need my authorization to view documents if they are the billing company. I would like an inves!

tigation

on their billing practices to be perfomed since I am most likely not the only victim to their overcharged copays. I've already submitted a grievance with my insurance and they are reviewing the records as we speak. I've revieweed the claims online and according to my insurance I should of only paid $120.00 for the treatment rendedered. ON July 09 2014, I made $1000.00 payment in advance to cover my treatment because they said it would cost $4,440.00. On the dates I had treatments done, I was covered by Denti-cal and Delta dental hmo. The procedures that weren't covered by denti-cal were covered by the hmo insurance or I had a copay. I am due a refund for the amount I originally paid minus the $120.00 copay that my insurance says I need to pay. Instead of obtaining a refund they sent me to collections and now my credit is being affected. I calles several times and spoke to their office manager to get this balance adjusted but nothing was done. The office manager I emailed the majority of the time is no longer there. Richard Tse was aware of the situation and assured me he would have the balance adjusted. I later found out he no longer worked for their company and I was sent to collections. I am seeking legal representation for defamation, as I was wrongfully placed in collections and therefor, my credit was affected. I have a record of my communications with that company and still they were unable to look into the charges. I would like to request an investigation on their billing practices and overcharge of copayments.Desired Settlement: Delete the collectiom from my credit report, perform an audit on their copay amounts on billing system and refund amount I overpaid

Consumer

Response:

I would like to add that on Saturday 03/28/2015, I ran into my former landlord and was told there

was some correspondence and wnated to know if they were mine. The

correspondnce was sent to my former address of 4650 bell avenue, Bell CA

90201 and they were under my dad's name [redacted]. My father

co-signed for me in 2012 for a treatment but did not co signed for me

for the treatment rendered in 2014. I specifically made sure he wasn't

included. Western dental has my current address of 6524 miramonte blvd,

which i've lived in since December 2013. I do not understand why they

mailed collection notices to my old address and under my father's name. I

have a refund check that was mailed to me on 07/14/2014 to 6524

miramonte blvd los angeles ca 90001. This is proof that they had my

current address and mistakenly mailed collection notices to the wrong

address. I have copies of all the mailed correspondence as proof that i

was not notified. Now I fear this will affect my father's high credit

score due to their negligence. I have asked them multiple times to

remove me from collections since it is affecting my credit and they

either hang up on me or tell me someone will follow up. This has cause

emotional distress on my part since I've felt helpless as to what they

choose to report. Please view the attached claim information that states my due amount for the services, the check that was mailed to me by Western dental to my CURRENT address on 07/14/2014 and the collection letters mailed to my old address that was addressed to my father [redacted]. My father never agreed to cosign for these procedures and I am not a minor, there is no reason why these letters should of been sent to an old address, this violates my rights acording to the FCRA that states Creditor must provide a collection notification. Western dental had my current address yet failed to sent the necesary information to me. Also, Please view the lettere I received from my previous insurance company that states that western dental over charged y copays in 2012. I've also attached the payment receipt from my bank where it states I paid western dental in advance for treatment rendered after 07/14/2014. I will add the copy of my insurance fee schedule where you can match the copays to the procedure codes. I've made their representatives aware that their system is charging more for copays than the allowed amounts but nothing was done to correct this.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient. Please note that patient's concerns are currently being reviewed and all pertinent information has been forwarded to patient's insurance company for review as they will determine the outcome of patient's complaint. Patient is welcomed to contact her insurance company directly to confirm if a resolution has been made.

Review: I went in to get a quote for a deep cleaning on my teeth and they told me it would be $1,100.00 I didn't think they would overcharge because this is a well known company but after I agreed to have the work I found two other doctors that would do the same work for $300.00.after I tried to explain this to western dental there manager would not talk to me and told me to call the billing department, when I contacted the billing department I was told (it is what it is).

Product_Or_Service: Deep cleanning

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a partial refund of at least $600.00

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Based on the review of patients account, patient presented to the office on 12/27/2014 and was presented with a treatment plan and the fees for each procedure. Patient accepted the treatment plan and treatment was completed. A refund of $600 is not warranted since patient has only paid a total of $205.00. Patient will remain financially responsible for the fees for services performed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I wonder why they just keep saying the same thing over and over?of Couse I have only paid $205.00 as this is a payment plan, the total amount is over $1000.00 when I said I wanted a refund I mean some kind of adjustment to the contract or reimbursement after I pay in full. so with the refund or adjustment I will be paying $400.00, I don't expect or am I asking to have the work done for free I just want to pay a fare price.also when they say, "A refund of $600 is not warranted since patient has only paid a total of $205.00"does this mean after I pay the full amount this will warrant a refund?

Regards,

Review: Western Dental Centers' collection department keeps demanding payment for a fully paid account, obviously using a separate accounting from the dentist office. Wasn't able to resolve the issue after numerous trips to the dental office and calling the billing department over the phone. Dental office gave a statement showing everything paid out and zero owed, while billing department keeps sending bills showing $898 owed and late fees involved.Desired Settlement: Since I wasn't able to resolve this issue directly dealing with the company I'd like Revdex.com to get involved, all I need is them to clean up their accounting, confirm that nothing is owed and stop threatening me with consequences to my credit history etc..

Business

Response:

I have reviewed the patients account and records show that the patient has been at a zero balance as of 05/28/14. Western Dental sincerely apologizes for any inconvenience that this matter may have caused the patient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you very much for helping resolving this issue,

Review: This company is still reporting to the credit reporting agencies that I have a balance of $104. I do not have any remaining balance and was never late

Went to western dental about a year ago. Financed the services interest free. Paid off all charges early.

They were reporting to credit agencies but never updated the credit report agencies to say this bill was paid off. My credit reports still show that I owe $104. I was never late and in fact paid off 2 months early.

I emailed customer support about this and they told me they would fix it. That was over 2 month ago and still showing I owe $104.

I want western dental to correctly report this account to the credit report agencies.Desired Settlement: I want them to contact trans union, Equifax & Experian to correct my credit report to say these charges were paid in full on time.

Consumer

Response:

file attached.

Consumer

Response:

I really can not believe how hard they are making it for me to have them correct their mistake. Attached is the new form.... I just want my credit reports updated to correctly indicate that the account was paid in full on time and never late. In fact, I paid it off 2 months early. But my credit report still says I owe $104.

If not resolved soon, my next step will be FTC & state attorney general. I have been trying to get them to fix this for several months now.

Business

Response:

Thank you for providing us your feedback and concerns regarding the information reproted on your credit file. Please note that your concerns have been forwarded to the appropriate team within our Collections Department to correct your credit report. Please allow 7-10 business days for the deletion/ modification request to be in effect with the respective credit-reporting agencies. Western Dental sincerely apologizes for any inconvenience that this matter may have caused you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I was able to confirm the information was corrected on my credit report.

Regards,