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Western Dental Services Inc

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Reviews Western Dental Services Inc

Western Dental Services Inc Reviews (345)

Review: My daughter, [redacted] showed for a scheduled exam on 9/19/2014. She was told she would need to have a tooth extracted but the dentist did not have an opening until one month later. [redacted] used my credit card to pay $52 toward the extraction. That same day, 9/19/2014, [redacted] decided she wanted to be seen for an extraction sooner as the tooth was causing severe pain. We went to Western Dental and requested a refund. The manager approved the refund and stated "you will receive a refund in about 10 days. In two weeks/10 days I called to get a status update and was referred to the corporate office. The lady I spoke with was rude and stated, "you will not get your refund until the insurance goes through." So, we patiently waited and after a couple of weeks I called again, only to be told "we don't show that the insurance went through yet." Since then I received documentation from my insurance company showing the claim was paid. I called again and was told "we still haven't received the insurance payment" and I still have not received my refund. It is now 10/23/2014 and I have not received any cooperation from Western Dental regarding this matter.Desired Settlement: I want Western Dental to refund the full amount back to my bank card that was used on 9/19/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My daughter got braces from Western Dental. I paid a final payment of 51.27 and had a zero balance.I have my receipt that clearly shows a zero balance. They charged me 780.00 in late fees with interest as well as broken appointment fees which I never knew I paid I also found a contract adjustment fee in which I have no idea what that is.I just got a bill in the mail dated May 12, 2015 for 2069.00 dollars for services that were paid for.Her braces were paid in full and removed.I returned in feburuary 2015 to get my daughter another retainer and also paid that in full and have a zero balance receipt also. I have cash receipts that are not showing on the printout of payments they gave me. I asked them for a copy of all my payments and they only gave me 6 receipts.I made cash payments that I have receipts for with dates that they are recharging me for again. I couldnt find all my paperwork so I went to them for a print out of my records and they said that was all they could give me.They have made a mistake.They have threatened to put this on my credit. I do not owe them anything.They keep sending me bills and I have called their coorporate office and get nowhere.They would never see her for an appointment unless my account was current so I do not understand how their dates and accounting works but I owe nothing. They removed her braces because my account was paid off.I also noticed that several of my cash payments were not on my print out they gave me.I dont understand why they would take 2 years to send me a bill for services as well as see my daughter for another appointment and allow me to buy another retainer from the same place if I had an outstanding balance.Seems like someone stole some cash payments I made. It makes no sense.I have searched for all my receipts and found some but not all. They gave me a print out with a zero balance from their office June 23 and asked me to fax my receipts. I did and they just sent me another bill for 2069.00. Please help

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Contact by the Business

Please resolve this matter and have them remove this balance that I do not owe.I am sending you some of the paperwork I have as well as what they have given me.They should be investigated for fraud because charging me for something I already paid for is stealing and taking my cash payments and not applying to my account is embezzlement. Please help resolve this matter.

Consumer

Response:

I signed both plan and non plan forms. I did not use any type of insurance plan I paid via cash and credit card. Thank you!(Please see four attached files)

Review: Summary of complain is I have not been able to receive statements indicating amount due, regardless of repeated attempts.Desired Settlement: 1-Receive monthly statement

2-What office can I now go to since they no longer have service needed for treatment they began?

Consumer

Response:

Attached please find the completed, signed WDS Authorization Form, per your recent request.Any questions, contact me at [redacted]Thank you![redacted]

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Please note that although WDS has obtained the required release from patient, WDS has not finalized its review and resolution of this matter. Please note that this case is due for resolution on or before March 11, 2016, at that time, WDS will forward any pertinent information to the Revdex.com.

Review: I believe that I was improperly billed/deceived for work that was done on 02/25/2015. I was charged $259.00 for a 3 surface resin based filling (posterior). This is the price with my insurance. After looking through my coverage book, a Amalgam 3 surface filling is a $0 co-payment. This option was never offered to me. I was only asked "and you want a white filling". After multiple calls to the main corporate number and then being directed to talk to the person that handled the estimate at the branch office, the person said that he explained the difference between the resin based and the amalgam fillings and that one was covered and the resin was not. This is not true, and the audacity of this employee to flat out lied only exacerbated this issue. Had he explained that the insurance only covers amalgam fillings or even offered the amalgam option, I most definitely would not have chosen resin. Since the cost difference is $259 per filling. More work was on the estimate totaling $1200 since they were all resin based fillings, I chose not to have the extra work done due to the price. Coming to find later, the estimate would have been $0 for amalgam with my insurance. Once again, I repeat that amalgam was never mentioned, or offered.The most that I should have been charged, would be the difference between the cost of the amalgam filling (which my insurance covers) and the cost of a resin based filling. But even that wasn't explained or offered. I can only conclude that I was up-sold on work with out being informed. This branch and employee comes off as deceptive for lack of properly informing me of prices, and insurance coverage. One can only wonder if the employee is paid on commission. If so it would only further confirm my suspicions. If the employee had been fully informative, then the multiple phone calls to the dental office, insurance company, and this complaint would not have been necessary to try and understand the bill.Desired Settlement: The only suitable settlement for this issue would be a refund of the already paid amount ($259).

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for and dissatisfaction and any inconvenience that this matter may have caused patient. When patient first presented to the office she was provided with her diagnosis and the different treatment options in regards to her insurance coverage. Company policy is confirm insurance benefits and advise patient's of coverage based on the insurance benefits. Patient was informed of the difference between Amalgam fillings and Resin fillings, therefore a refund is not warranted. Due to insurance HMO guidelines if patient wishes to file a formal complaint, patient would need to contact her insurance company directly. At that time, patient's insurance company y will contact us directly and any pertinent information will be forwarded to the insurance company for review as they will determine the outcome of the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: Western Dental at [redacted] is fraudulently billing and aggressively collecting for work they never performed. They have billed me for $200 Sulcular Irrigation they say was performed on 09/04/2014. The only work they barely completed on that day was a pre-fab dowl and post. The office was extremely busy and I had to wait so long that the dentist had to numb me again just to start work. They have never done this procedure, yet they are trying to tell me perhaps I don't remember it. NO. They are also trying to bill for Porc High Noble Metal crown for $280, one that they have not done, nor even ordered since the dentist refereed me to a specialist to have work done before they could even think about doing anything.

I have contacted them on numerous occasions to correct this issue and got nothing but the person you need to talk to is out of the office or at launch, regardless of the day or time. I am informed over and again that "[redacted]" will return my call, however she never does. A quick web search has returned several hundred similar complaints, even a Federal investigation lead by Special Agent [redacted]. Fraud seems to be standard practice with this company.Desired Settlement: I have zero problem with paying for work or services received, however I will not abide paying for something that did not happen or was not completed. This company needs to be investigated, penalized and or its business licences pulled.

The fraudulent charges need to be removed from the balance.

Consumer

Response:

Hello, I downloaded the authorization for release, filled it out and signed it, however I do not see an address or fax to return it.

Review: Western Dental failed to re-contract and let the patient know that the treatment was going to exceed the 24 month program and revise a treatment plan that included the necessary services remaining.

The account was sent to collection because of negligence of the [redacted] dentist office staff. As indicated in the office history the missed appointment fees charged (erroneously) from August 6, 2013 were not ever mentioned in any of the office visits. The lack of knowledge of these broken appointment fees triggered additional late monthly fees starting to accumulate from 9/20/13 and leading all the way until the scheduled visit of 2/25/2014. On 2/25/14 the office staff finally informed me that there were late fees and that [redacted] could not be seen unless a total of over $360 were paid in full.

I called to bring the account up-to-date since at that point I really wanted [redacted] to continue her treatment, I was told the account now had to be paid in full. In August of 2014 I made a payment arrangement and in October of 2014 I called Mr. [redacted] (the collections staff) to pay the account in full. Mr. [redacted] assured me that once the account was paid in full the treatment would be paid off and [redacted] would be able to complete treatment. On the day of her appointment (11/8/14) I found out that the information that I received from him was deceiving, she was not allowed to resume her treatment. I had to pay a total of $1,600 to bring the account out of collections. According to the Office History I have now paid a total of $4,481 towards these services plus $489.27 that have gone towards payment of the collection commission. They want me tto pay an additional $1,569 to cover 8 additional unplanned/uninformed months of treatment plus removal of the braces and cost of retainers due to Western Dental’s poor customer services, neglect to properly implement its policies, fraudulent adjustment charges, failure to inform client of extra fees and deceiving collection practices.Desired Settlement: I have already paid $4,970.27 when the original contract was for $4,819. I am requesting that the fees of $1,569 be waived and the [redacted] be allowed to complete the rest of her treatment. Western Dental’s neglect has caused financial hardships in having to pay so much money up front for erroneously sending my account to collections, negative credit reports, and not to mention such a long delay in [redacted] completing her treatment. Treatment should have been completed in 18-24 months, it had already been 30 months of treatment before the account was even sent to collections. We are now in January 2015 and the expected date of removal if I agree to the new treatment plan is 8 months (August 2015), [redacted] would have had her braces for a total of 4 years! This is a result of Western Dental’s continuous barriers to completion of treatment and tactics to accumulate more fees without a proper treatment plan in place to justify the medical need for a longer treatment.

Consumer

Response:

Attached please find the signed Authorization for Release of Health Information.I received two different messages from Revdex.com one stated the following but I did not receive a form where section 5 of the release form has boxes to check. Can you please clarify whether the form I attached meet the necessary requirements. Thank you,[redacted] "Please

fill out and return the attached release form back to our office. The

business is unable to provide a response to your complaint unless we

have this completed form on file. All sections of the form must be

filled out with a handwritten signature by the patient that received

services (unless patient is a minor then the parent can sign). Sections 1

& 2 indicate who is able to use/receive your health information

(service, billing, etc. related to the dental treatment received), which

would be the Revdex.com. Section 3 is the health information being

used/discussed, which is the treatment/billing/service issue(s) you are

filing a complaint about. Section 4 is the use of the health

information, which is our Revdex.com complaint process. Section 5 is the

duration of the release form, please check the 2nd box as there is not a

specific end date for any complaint being processed with the Revdex.com."

Consumer

Response:

Please find the signed released attached.Thanks,[redacted]

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Upon review of the account it was noted that the balance for wish the account was assigned to agency was only for the charges related to the services representing the treatment performed. Patient received total services in treatment in the amount of $4,919.00 plus additional fees of $439.21 (Late fees, broken appointments and interest). Responsible party paid the balance for services rendered only. An itemized statement will be mailed to the responsible party detailing all the services and fees. Patients are required to give a 24 hour notice to the office prior to the appointment. A phone call to the office 24 hours prior to the appointment is considered proper cancellation notice. Records reflect that patient has 2 missed appointments without any cancellation notice. Billing statements are sent on a monthly basis. In the billing statements responsible party was made aware of any additional fees and amounts due. On 2/20/14 Responsible party was made aware by the payment department that past due amount and late fees were due to a broken appointments. Also, on 3/1/14 responsible party was given the option of removal of late fees if broken appointments fees were paid, responsible party refused to accept offer. Many more attempts were made by the payment department before account was assigned to the agency. The treatment will be reviewed by the dentist. Upon review of treatment responsible party will be contacted to address her concerns and provide the best possible resolution in the best interest of the patient.

I wouldn't even give them one star. Put a cap on my tooth and it came off a year later. My new dentist even faxed them information about how they didn't do a proper job. my dentist said they didnt properly seal the crown. western dental did a terrible job. Western dental charged me $800 and let me do payments. Since I stopped making payments due to me spending another $1000 to correct the work that western dental did at a new dentist they sent me to collections and ruined my credit even though I was going through a review with them about the horrible job they did. Didn't matter that my dentist faxed them info on the horrible job they did, didn't matter I WAS making payments to them, didn't matter I was going through a grievance process they still messed with my credit. This place ruined my credit, did a horrible job and after two years I am still trying to fix this issue with them. I wouldn't recommend them to anyone. Stay away!!!!! Been through the grievance process 2x and still no proper outcome. Not only did my doctor give them diagnosis, chart info, and x ray they still wont admit what a terrible job they did. I wouldn't ever go back! HOPE THIS PLACE GETS SHUT DOWN!

Review: I can't afford to pay my braces bill at the moment, it also doesn't help that I've already talked to so many people that call me about it and they still keep calling and hounding me. Its Christmas time and I can't even give back like I usually do because of my situation. I'm pretty much being forced to get on government assistance. I'm only 22 and going through a rough time In Life. I was paying on that bill faithfully , even when I moved out ofstate I was paying that bill. But times get hard and western dental doesn't understand that I guess. All I ask is that they hold my account until I come up with a solution to this matter... Financially. Thank you and merry Christmas.Desired Settlement: I believe they should take off some type of % off my bill. They are rude and inconsiderate, not every stays in a prime in their life. I dislike being late on anything, and at the moment its hard for me to make ends, let alone them meet. Understand you'll get your money but I need to get my life financially together . I can't barely afford groceries..

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.Upon review of account it was determined that WDS had numerous payment plans scheduled with patient to assist in bringing account current. Unfortunately due to default from patient the payment plans are no longer valid. Patient was also contacted numerous times by our payment department to assist patient in bringing account current. Multiple times patient disconnected the calls or used profanity while speaking with a representative. On 4/20/15 a supervisor talked to the patient and offered to work with her on removing the late fees if a new payment plan can be arranged. Patient informed supervisor that she was not able to pay anything and that she would contact WDS when she gets income. There has been no contact from patient since 4/20/15. Due to default on the account the account is no longer with WDS, it has been assigned to a 3rd party collection agency. Patient would need to contact HP Sears at [redacted] to arrange a payment plan to pay off account balance. Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Every time I have tried to call and get my account resolved after 4/20/2015 no one answers, and if they do I am put on hold 30 minutes at a time. I have tried to contact the man who contacted me on 4/20 to get it resolved now and I've had no luck. If you listen to the recordings you'd hear me saying multiple times to stop withdrawing payments out of my account and to send paper statements. And the times I did not answer I was working , I am on Texas time, by the time I'd call back the office would be closed. I do not accept the companies response, listen to the recordings and how horribly I was treated, and how I stated various time to stop using my account and send me paper statements because they were digging into my personal funds. As a company they should do whatever to keep their customers satisfied and find ways to work around that persons financial situations.obviously they don't care, and will not take partial responsibility.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Every time I have tried to call and get my account resolved after 4/20/2015 no one answers, and if they do I am put on hold 30 minutes at a time. I have tried to contact the man who contacted me on 4/20 to get it resolved now and I've had no luck. If you listen to the recordings you'd hear me saying multiple times to stop withdrawing payments out of my account and to send paper statements. And the times I did not answer I was working , I am on Texas time, by the time I'd call back the office would be closed. I do not accept the companies response, listen to the recordings and how horribly I was treated, and how I stated various time to stop using my account and send me paper statements because they were digging into my personal funds. As a company they should do whatever to keep their customers satisfied and find ways to work around that persons financial situations.obviously they don't care, and will not take partial responsibility.

Regards,

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.As stated in previous email. WDS did make every effort to assist patient with a payment plan. Due to default from the patient WDS no longer has account. Patient needs to contact the collection agency to coordinate a payment plan. Patient can return to the office and request removal of her braces, however patient will remain financially responsible for the balance with the collection agency. Please note that the balance assigned to the agency is for services rendered only.

Every time I go to any Western Dental Care location the wait time is always over an hour despite their advanced computer system that is supposed to keep them on track on patient wait time. At the Concord, CA location on Concord Ave. I've had to reschedule twice in 2 weeks due to waiting for 2 HOURS past my appointment time. They always have the same response for the inconvenience. This is a regular occurrence for this place for all patients who go here. Their pediatric dentist only comes every 2 weeks and performs work by strapping & sedating the children for all work even the smallest "for the safety". (for some children I can understand, but all?) The front desk & office management have the worst customer service, because there is no priority for the patient at all (they let you stand at the counter & try to avoid eye contact & assisting you for as long as they can) They also don't have any phone etiquette when they call you by phone. It is even more aggravating when you see ALL employees (dentists /dental assistants included) standing around chit-chatting while there is a room full (10+) patients waiting to seen. I've never been to an office where there was no urgency to provide customer service or a pleasant patient experience. It is even more unacceptable when you see appointments who arrive after you and are seen before you. If you have awesome dental coverage do not go here.

Review: I got braces put on my daughter in March of 2015 at a western dental in Yuba City, Ca. We soon after experienced personal hardship that lead to us moving from Yuba City location to Folsom, CA. Upon reviewing our contract I went into the Yuba City office expressing my concern and asking for possible solutions. I was told by office manager that they would wave all transfer fees and allow us to transfer t Folsom, CA location since one of their employees was being transferred from Yuba City to Folsom location to take over management there. I was so happy as I did not want to have to drive to Yuba location every 6 weeks to maintain appointments. since then I have had nothing but problems! My payments have been wrongfully applied on at least 5 different occasion. They have placed my mother on account as a primary even though she is only an emergency contact. I have been denied information release because I am not my mother, even though I am the primary on account and she is not. I have been asked to pay payments that I have already paid. Even though I have never once been late on a single payment. I have been told countless times by countless associates that everything was taken care of when nothing had been done to resolve issue. every time I try to take my daughter in for treatment I am given grief due to insufficient payments even though I HAVE paid all on time. I have all records to prove this and it is never enough. I feel I have been treated poorly on more then one occasion as if my concerns are of not importance. I have tried to no avail to resolve issue. Even offered to take my child to Yuba City location. They tell me its not necessary. That all issues would be resolved. Then I am informed that I owe for all these charges that I am told by management that I do not owe. This has caused myself and my child so much distress and confusion. I ave never had so much anxiety as a result of such unprofessional behavior by a large corporation.Desired Settlement: M only desire is to have all issues resolved. Not trying to get more out of company. Just trying to have a clean sleight with the ability to go forward as planned from beginning with out anymore grief< stress and anxiety!

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed with the Business Bureau. WDS has reviewed and resolved the inquiry. The following is WDS' resolution to this matter: WDS has contacted Ms. [redacted] to advise that the patient’s transfer from the Yuba City office has been completed and that the contract at the Folsom office has been appropriate updated. Please note that WDS sincerely regrets any inconvenience caused by Ms. [redacted]’s experience.

Review: I called 2 months ago and spoke to the manager about having my daughter [redacted] braces removed from the manteca ca office on the east side on manteca because the insurance was running out. The manager insisted the insurance continued until she was 21. My daughter is disabled. My name is [redacted]. I called later because I received a notice of insurance termination for June 1, 2015. I then realized the manager lied to me and I am going to be stuck with a 1000 bill for braces removal that I cant afford.Desired Settlement: Because western dental lied to me via manager there representative. Western dental should either expedite braces removal and pay for it along with a retainer. It is there fault for a manger who really didn't check but talked out of the side of his neck. I asked way in advance and told him I couldn't afford it and he didn't have the right not to remove them and lie when he didn't call the insurance as they have no record of him ever calling.

Consumer

Response:

Attached is Western dental authorization for [redacted] and [redacted].

Consumer

Response:

Thank you

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for any customer service that failed to meet patient expectations and any misunderstanding that my have occurred. Due to patient having State Insurance (Dentical) responsible party would need to contact them directly as to why patients' benefit were terminated prior to patient turning 21 years old. If a patient qualifies for Dentiacal benefits the State will continue paying for treatment until the age of 21 years old. Dentical does not notify WDS why benefits have terminated. Responsible party has been informed that a request has been submitted to Dentical for approval of removal of braces. Once Dentical approves removal and retainers patient will be contacted to schedule an appointment for removal of braces. WDS will only render treatment to the patient that is approved by Dentical

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I thank Western Dental for apologizing but I told the office manager 2 months in advance that benefits were going to be discontinued and he did nothing and that s not fair that I have to potentially pay for his mistake of not following threw and arranging to take the braces off or getting a status authorization he did neither so Western dental should pay for removal. The manager is Western Dental s representative and didn't follow threw so its Western Dental s fault and thus should pay for there mistakes.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.As noted in previous response, a request was already submitted to Dentical for removal of braces and retainers. Dentical can take up to 8 weeks for any type of approval. As of today, WDS has not received a denial or approval from Dentical. Due to Dentical guidelines and regulations we are unable to remove the braces until a determination is made by Dentical. Please note that Dentical approvals are retroactive. If Dentical approves removal of braces after patient's state benefits are terminated, Dentical will pay for retroactive treatment. Responsible party is welcomed to contact Dentical to inquire on approval and regulations. WDS is unable to make a determination until a response is received from the State. At that time responsible party will receive a notification from the State and she will be contacted by WDS.

Review: This company provided the lowest quality care possible to my daughter and I. The staff conatantly behaved in an unprofessional manner and was unfriendly the majority of the time. The continuity of care was lacking in my daughter's treatment; she was seen by multiple orthodontists which lead to poor treatment and poor results. The staff was incompetent and lazy and my daughter's appliances were constantly breaking and It was very evident that they were inexperienced and lacking knowledge to be treating anyone. Improperly fitting head gear band was failed to be acknowledged in that it did not fit-any longer and was too small. The office was filthy and unwelcoming to be in! This company continued to try and lure me in into spending more money on services when the services I was in contract with failed to be met at an exceptional level. Very unhappy with the lack of quality in their services and the unprofessional and very unclean presentation of their facilities.Desired Settlement: To have a full refund especially for the pain, suffering and agony this company has caused us. Also, no monies to be further owed to this disgraceful company from us.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.WDS had responsible party case reviewed by our Orthodontic Consultant. Based upon examination of all available clinical information, he concluded that the diagnosis, treatment proposed and the orthodontic care provided was appropriate for patient's orthodontic condition. Orthodontic progress, per the planned time frame, can only occur safely when the patient fully cooperates with treatment. Cooperation takes the form of consistent attendance at appointments, the proper care and safeguarding of orthodontic appliances, and compliance with instructions including the use of orthodontic elastics and the maintenance of proper oral hygiene. The Committee determined that patient's breakage of her appliances and her failure to fully follow her headgear instructions prevented the complete achievement of the originally planned goals of her Phase I treatment. WDS sets and maintains high standards for cleanliness, housekeeping and patient safety within its facilities. To assure compliance with WDS standards and policies, and the compliance with all associated state and federal guidelines, our offices are regularly monitored and inspected. As the responsible party reported a deviation from our expectations, an additional evaluation of the facility will be scheduled. The Committee concluded that responsible party is not entitled a refund of the monies paid for patient's treatment at the WDS Lodi orthodontic office, responsible party will remain financially responsible for the remaining balance of patient's account

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am very un happy with your company. The response was generic and has multiple lies and errors that appears you send out the same response to anyone who has a complaint. You have not attempted to offer me any time of sertlement or compensation for our pain and suffering you have put us through. I want all monies owed from here on out to be dismissed immediately to avoid further action.

Regards,

Review: I had gone into the clinic to get my upper teeth issue resolved. In doing so they took my blood pressure and it was too high for them to recommend that continue with the procedure. They gave me a form to take to my doctor to have him sign if it was okay for me to proceed with the procedure. I am a Vietnam Vet and have to use the VA Clinic and it took some time for me to get in for an appointment. The Office gave me 2 prescriptions to get filled out and I was only gone from the clinic 1 hour before I called the office and spoke to [redacted] to have my procedure cancelled as it was going to take some time for me to get in to see a medical professional. [redacted] acknowledged my request and I once again mentioned to make sure everything is cancelled and that I would contact them at a later date to continue if applicable and allowable.

I am now on medication to help lower my blood pressure but they will not release me to have any procedures done until I get my BP into an acceptable safe readings in order to have the oral surgery.

I got a bill on Thursday in the mail for $1235.00 down payment for the procedure..I called an spoke to [redacted] and she said I signed the document for the procedure and I was liable for the cost. I reminded her that I had called and spoke with her to cancel within 1 hour after I left and it did not matter she said because I signed the document. I got really angry and felt that the funds were more important to them and they ignored my comment to cancel keeping mind I called within 1 hour after I left the office.

I will be moving to Boise Idaho in the middle of March and will not be able to continue with the procedure but will have to continue my treatment with the VA clinic in Boise.Desired Settlement: I want this billing to 100% credited and Zero's out - I can not pay for something that I canceled.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Please note that although WDS has obtained the required release from patient, WDS has not finalized its review and resolution of this matter. Please note that this case is due for resolution on or before March 17, 2016, at that time, WDS will forward any pertinent information to the Revdex.com.

Business

Response:

As stated in it's previous response, WDS is currently reviewing the patient's complaint and a formal grievance resolution letter will be mailed to Mr. [redacted] on or before March 17, 2016. Upon completion of it's review, WDS will forward any pertinent informaton to the Revdex.com.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. WDS has reviewed and resolved the patient's inquiry. The following is WDS' resolution to this matter: Mr. [redacted] presented to WDS on January 22, 2016 and an exam and x-rays was performed. The patient was presented with and accepted the recommended treatment plan which included a full upper denture. However due to the reported advice of his medical provider, Mr. [redacted] was unable to move forward with the completion of his treatment. As a gesture of goodwill and in the interest of continued patient satisfaction, the balance representing the treatment which was started but not yet completed will be adjusted from his balance. WDS asks that the patient allow fifteen business days for the completion of this adjustment and closure of his WDS account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I had also received a separate letter from Western Dental to indicate the same but in more length of explanation

Regards,

Review: Company billed for 2 fluoride treatments that claimed the insurance company would pay for. Aetna stated the dental office were well informed they would not pay for fuoride treatment for anyone over the age of 14. I did not ask for a fluoride treatment nor did I need one.

I spoke with the office manager several times and he stated the charges will be taken off and has not to date. I keep getting the run around.

This error was added to my account years after the service. I have had appointments since then and nothing was owed or stated. Then one day I come in for a cleaning and they stated I owed money. It appeared out of no where.Desired Settlement: Take off the 2 fluoride treatments.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case.On 11/15/2013 when patient first presented to the office insurance benefits were verified. Documents show that on 11/15/13 insurance company confirmed that Fluoride Treatment (D1208) was a covered benefit with no age limit. Also on 11/15/2013 Full Mouth X-Rays (D0210) were performed and insurance company denied payment due to frequency limitations. Patient was presented with a contract based on insurance verification, please note that verification of benefits is not a guarantee of payment until the insurance company processes claim. Please see attached patient estimator worksheet. in estimator worksheet patient is made aware that insurance benefits are estimated and actual insurance benefits and patient share may be different. Patient is responsible for payment for all services. On 6/19/14 when patient returned to the office insurance benefits were again verified. Documents show that on 6/19/14 office received confirmation that fluoride treatment (D1208) is only a covered benefit up to the age of 14 years old. The office inadvertently entered fluoride treatment as a covered benefit. Since it was confirmed on 6/19/14 that fluoride is not a covered benefit WDS will not charge patient for fluoride treatment completed in 2014. An adjustment of $41.00 will be made to the account. Patient will remain financially responsible for fluoride treatment performed on 11/16/13 for $27.00 and Full Mouth X-Rays $59.00. Patient remaining balance is $79.75.00Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The statement is so contradictory. My insurance has not changed and has always stated to NEVER pay for fluoride treatments over the age of 14. I spoke with my insurance company myself and has always denied that particular treatment for anyone over the age of 14. A treatment that I did not need nor have EVER asked for. It is an underhanded way to get money out of patients.

Review: In March of 2013, I went to Western Dental for a root canal. The weren't fully able to complete the root canal but put a crown on anyway. My gums have been bruised for two years now and they informed me that it's "normal." Last year, the sent me into collections for a balance I didn't owe. I paid off my balance and have proof of payments. I filed a claim with my insurance and they found I didn't owe any more money and the collections case went away. Now, Western Dental has sent me into collections for the exact same issue! I will resend this collections agency my insurance's findings about unclear upgrade fees and other charges they did not inform me about and billed me for, but this is going to effect my credit. They have shoddy work ethics and now have sent me into collections twice for charges I wasn't informed about and have proof that I don't owe.

Product_Or_Service: Root Canal

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the company to pay for my dental bills to fix whatever work wasn't done properly when I go in for a check-up elsewhere. I can't afford to pay for the same procedure twice and would like them to step up and pay for what they didn't do in the first place.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau. Please note that patient's concerns were addressed on 4/13/15. When patient first presented to the office a Lava Crown was diagnosed and sold to the patient. Insurance benefits were verified but failed to confirmed that insurance did not allowed upgrades on crowns. Patient's insurance downgraded the crown to a Porcelain/Ceramic crown, the downgrade to the least expensive crown decreased patient's share. On 4/13/14 patient's account was pulled from the collection agency, account was adjusted and closed, and credit reporting has also been corrected. Due to DHMO guidelines (patient's insurance), if patient would like to file a formal complaint to request WDS to pay for the services to be completed by another provider, patient needs to contact her insurance directly. At that time insurance will contact us and any pertinent information will be forwarded to the insurance company for review as they will determine the outcome of patient's complaint. Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have cause patient.

Review: I wrote western dental a portion of the following letter on 1/9/2014 but never got a response, Chart number is [redacted] and the dental work was done at your Antioch office on Sycamore Dr. My agreed work or services render was a total sum of $2,195 and my co pay was $1,195 with a start day of making payments was June 2, 2013. Now this where it gets Crazy and I will enclose documents:I made a down payment on May 3, 2013 of $99My monthly payments were designated to be $128 for eight months and a final payment of $72After making a couple of payments of $128, I then got a threatening phone call from your Collections department saying I owned around $50 and I had better make a payment that day or my account would be refer to outside collection company. I made a payment over the phone.I called your billing dept. and was told my payments were going up to $174 a month. No explanation was given and was told to go to the Antioch office for a explanation.I then went into your Antioch office around September 19th to find out was going, I spoke to an Office manager and a young lady named Teri who was going to look into the issue. I also inform her I was not getting a monthly statement anymore showing me a balance.After 2 months I never heard anything about why I was now paying $174.Because I changed Insurance recently I thought it could have been an Anthem Insurance issue and spoke to themThey investigated and told me they did make a payment to them for their portion of the billBecause I was out of town for awhile I couldnt go back to the Antioch office for an explanation.When I left the office on January 7, I was told that a second contact was written with the following informationChart [redacted] and it was Modified on 9/3/2013I asked for and never received an explanation on why I was overbilled and harassed by their bill collectors.Out of the blue they sent me a bill with overdue charges mid august while I was out of the country, still no explanation

Product_Or_Service: dental services

Account_Number: Ban [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am now wondering is this against some type of consumer law of over billing and overcharging. Why should a bill collector demand a payment when a payment is not due. I should be able to see a monthly bill or invoice when requested.And now they want to access late fees. Whatever can be done to discipline them for all to see would be great. And if I owe them money, let them show me what I owe!

Business

Response:

Western Dental is in receipt of the patient's concerns regarding the handling of his account. It was determined that after receipt of his insurance carrier's Explanation of Benefits the patient share was higher than originally estimated and when the patient's contract was updated to reflect the new balance, his monthly installment inadvertently was changed. The monthly installment was updated however patient share was not paid in full. As a gesture of goodwill and in the interest of patient satisfaction, the patient share was reduced and the lower balance was honored. An itemized statement has been sent to the patient reflecting the charges for services performed, payments received and all adjustments and credits applied to his account. Patient remains financially responsible for the remaining balance.

Review: This complaint in is regards to SmileBest Dental/Brident Dental/Western Dental. In summary, my daughter began having braces put on at the local SmileBest Dental location. The quality of product and service received were, and still are very questionable. My complaint against this company is that they have charged me $869.00, nearly a year after settling this account. I paid all charges and settled this account with the Business Manager, [redacted] in person in September 2013. I have a signed receipt by her stating that this account has been satisfied with a $0.00 balance. After receiving a balance due notice dated August 1, 2014, I have made numerous attempts to resolve this issue. I've called the Credit Dept 5 times, the local office 6 times, corporate office 2 times, and I've emailed Customer Support 2 times. The results have all been either eternal hold music, get disconnected, or I leave a message for the current Business Manager to contact me. [redacted], at local office, has promised twice that [redacted], current Business Manager, would call me back to discuss issue. I've never received any responses from any of these attempts to contact this company. I still continue to receive collection letters.Desired Settlement: This charge is obviously an error to my account. I ask that it be removed and my account settled to a $0.00 balance.

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.

A clerical mistake was made by the office when a zero balance receipt was provided to responsible party. When patient first presented to the office for bonding of braces and impressions for an appliance the system did not report the treatment, therefore when Responsible Party presented to the office to cancel contract inadvertently a receipt was provided with a zero balance. Please note that account was adjusted for services rendered only.

An itemized statement has been mailed to Responsible Party indicating the fees for all services rendered and also a copy of the Orthodontic Treatment Policy signed by Responsible Party. The Orthodontic Treatment Policy indicates the fees for each procedure that patient received. Responsible party has also been provide with a direct contact person to further explain and address her concerns. A new payment plan will be arranged with Responsible Party to make monthly installments for remaining balance. Due to clerical mistake. Western Dental is willing to work with Responsible Party and work on a payment plan that will best work with her.

Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this has caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response of Western Dental does not resolve my complaint. After waiting 8 days, the explanation letter of these supposed charges from the clerical error still has not been received. I am confident that they have my correct and current address because I have received balance notices, what prompted my original response to this company. I stand firm that these have been charged to my account in error. This contract cancellation was processed over 3 months after the last orthodontic visit. Any pending charges of actual treatment received should have already been documented on my account. Anything being charged to this closed account a year later is rather suspicious.

Regards,

Business

Response:

Western Dental Services, Inc. ("WDS") appreciates the opportunity to address the concerns filed by the patient with the Business Bureau.

As noted on previous response a clerical mistake was made by the office when a zero balance receipt was provided to responsible party. When patient first presented to the office there was a glidge in the system that did not record treatment. After an audit on account it was confirmed that responsible party did not pay for all the treatment that was rendered to the patient.

The itemized statement was mailed to the same address that WD has on file. Since Responsible party states she has not received any documents, a copy of the itemized statement will also be emailed to responsible party to the email address provided by the responsible party. The Orthodontic Treatment Policy indicates the fees for each procedure that patient received. Responsible party is being billed accordingly. Responsible party is responsible for balance for treatment rendered to patient. As noted on previous response, WD is willing to work with responsible party on a payment plan that will best work with her.

Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this has caused.

Review: This entire facility is filthy, including the floors, chairs, walls and even the tools the were using to put in my son's mouth were rusted and they acted insulted that I asked them to use a clean one. The wait time for each appointment exceeded two hours just for a cleaning and one cavity fill. The girl admitted to us that she had FORGOTTEN we were even in the room waiting for the dentist it had been so long. Once the doctor came in she rushed and barely said one word to my son or myself and my son said trice that she was hurting him and she acted annoyed with that. Entire staff acts like you are an inconvenience to them by even being there. I hope someone checks this place out because I am sure they are suppose to be using good cleaning and hygiene when working in peoples mouths and that is not happening at this facility. Girl doing the teeth cleaning even had fake acrylic nails on?Desired Settlement: DesiredSettlementID: Other (requires explanation)

would like this office inspected for health concerns and corporate office contacted so that they are notified the wait time that they make patients endure after having to take time off work to take your children to these appointments.

Consumer

Response:

I would like to reject this response made by the business to resolve this complaint as it did not include anything about wanting to have my credit card refunded the amounts they deducted for the deposit for braces and first months payment and amount due for x-rays. I asked for this to be done in the office location after explaining that I am not having his braces completed in that office due to the filthy conditions and hours and hours of wait time and this was never refunded back to my credit card. I have also explained this repeatedly to the reps calling to collect from Western Dental and now the collection agency that they have sent this account to.

Review: I received dental work through Western Dental in 2014. I was billed $1,075, which was later adjusted to $407 through my insurance. I was offered a payment plan that included payments of $74.75 per month until the balance was paid off. I made all of the agreed upon payments on time and, in October of 2014, I received a bill for an additional $1,594. I called Western Dental to inquire about the changes in my bill, and after communicating the issue with the office in Tucson, AZ, I was told that the account would be closed and the balance zeroed out. I have conveyed this information numerous times to Western Dental's local and corporate billing departments. The office manager at the Tucson location gave me copies of the Adjustment Transmittal Slip and Office Chart Account Ledger indicating that the balance had been zeroed out and the request had been sent to close the account. Finally, in November of 2014, I was told that the account would be frozen until that information was received. I did not hear from Western Dental up until July 8, 2015, when I received a notification from HP Sears regarding collections in the amount of $729.68. I should not have to make this payment, as I had previously paid off my contract and was told at the local office and corporate levels that my billing error would be resolved, which it clearly was not. If need be, I can provide the documentation indicating that the account would be closed. I have also sent this information to Western Dental's Customer Service and Corporate email addresses.Desired Settlement: I would like to see the contract terminated, the balance removed, and any potential effects to my credit report resolved. I would also like Western Dental to contact the collections agency directly and resolve the issue. As it currently stands, my credit has not been affected, as I received the notification for collections on July 8, 2015 (dated June 29, 2015). Regardless, I would appreciate assurances that my account has been closed and that this will not negatively affect my credit.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Western Dental sincerely apologizes for any dissatisfaction and any inconvenience that this matter may have caused patient. Please note that patient's concerns have been shared with the Billing Department. Account will be thoroughly reviewed and insurance verification and confirmation will be reviewed. Upon completion of audit and If confirmed that insurance benefits where not verified accordingly account will be adjusted accordingly. Patient will be provided and itemized statement reflecting all the treatment completed, payments, and adjustments applied to the account. Patient's credit report will be corrected to deleted any derogatory reporting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response by Western Dental seems to indicate that they believe this is an insurance verification issue instead of a billing error. I did not have any issues in regards to the insurance verification process, and had paid off my agreed contract balance before being erroneously charged an additional $1,594 to which I am now being referred to a collection agency for $730 of the balance. I have communicated with Western Dental multiple times regarding this issue and was told that the account would be closed. I have attached the Adjustment Transmittal Slip and Account Ledger information from the office in Tucson, AZ. I have forwarded these items to Western Dental on multiple occasions, and I checked with the office in November of 2014 to ensure that they had properly sent this documentation to the Billing department as well. Their response ultimately indicates that I may still be responsible for a balance on the account after they conduct their insurance investigation, and I firmly believe that this is not the case. I do not owe Western Dental anything else, and I would like to see the account closed. Please review and forward the documentation as necessary. Thank you.

Regards,

Review: they did not disclose proper information to patients of any additional charges of services and plans render. they are added on without disclosing to patients properly, and only find out when collection agencies are trying to collect the debt owed. I only wanted an estimate of work needed to be done nothing else.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I dont want to be charged for services that were never rendered or asked to be rendered.

Consumer

Response:

Please see attached form.

Business

Response:

Western Dental Services, Inc. ("WDS") is in receipt of the Revdex.com's inquiry regarding this case. Please note that as indicated in our previous responses to the Revdex.com, protecting member information is not only our company policy - federal law now requires it. That is why we must first get a release of health information from our patient authorizing us to disclose any information regarding this case. WDS requires that patient complete and sign the "Western Dental Services Authorization Form, see attached release from. Please note that the release form provided is for plan members of WDS. Patient is required to complete the non plan member form. As a result, WDS responded directly to the patient. However, as soon as the signed release is received by WDS, we will forward any pertinent information to the Revdex.com.

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Description: Dentist Information Bureaus, Dental Laboratories

Address: 530 S Main St #600, Orange, California, United States, 92868

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