Western Digital Technologies

Hi,the complaint was resolved after a lot of phone calls how do I remove the complaint?thanks!

I have been to Western Digital's web site where I registered the hard driveI see no update to my warranty as of yet !!This is what's posted :IN WARRANTYPurchased on 5/28/2015Expires 1/1/- days left As you can see they have not given me the full yrwarranty as of yet

Dear Revdex.com, I can offer a replacement or refundWestern Digital is not responsible for data lossPlease let me know what the customer wants to do here***

Hello,I left a message for the customerHis email has been removed from our marketingI can offer a refundPer his requestI will need his invoice for the product and I will need to send him a UPS shipping labelto have him return the product back to Western Digital.Sincerely, [redacted] [redacted] Western Digital Technologies [redacted]

Dear Customer FYI: Linux is not a supported operating system for My Cloud EX4100/EXEXUser Manualhttp:// [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If this was a dated product then the offer would be acceptableThis business needs to be held accountable for selling faulty products Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

From: [redacted] [redacted] Date: Fri, Nov 21, at 5:AM Subject: Re: You have a new message from the Revdex.com To: "[email protected]" Western Digital called me and resolved itThank you

Revdex.com the product has shipped to customer on RMA [redacted] It shipped today via UPS [redacted] Sincerely, *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Contacted customer and offered replacement product and data recovery [redacted] ***

Contact WD support for a refund of the purchase [redacted] approves this

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Western Digital (WD) did provide me with a brand new hard drive However, they did not initially solve my issue with the information on my hardware being deleted I recently received an email from the third-party data recover [redacted] whom I originally sent the hard Drive (HD) to for potentially recovering the data that was deleted They sent me an email back stating, "Your drive had multiple problems with the port and encryption key was corrupted by the firmware upgrade." Clearly, the email is validating that it was indeed the firmware upgrade that I was recommended to do by WD customer service to do that caused my issues of data loss (the main reason of my complaint with the Revdex.com) I sent the email to upper management at WD and they agreed to pay for the data recovery However, despite what the third party said, and mind you this is one of their preferred data recovery companies, they will not take responsibility for the data lossThey were, however, willing to cover the cost of the data recovery if I reply to an email stating "I understand and agree to this one time service." I questioned whether this one time service applied to this particular case only They stated, "This is just a one time exception onlyIn the future, should a similar incident happen in which your data is lost, Western Digital will not cover the recovery costIf your product is under warranty, we will replace it as per our warranty policy." I do not think this is fair business practice and want others to be aware in case they run into a similar situation This whole ordeal was created because I followed the customer service rep's instructions to upgrade the firmware on my HD (this interaction was recorded on their end, step by step, with the rep telling me exactly what to do) and now my data is lost It seems only fair that if a similar situation happens to anyone in the future, it should be at WD costYet, they are still unwilling to take any responsibility now or going forward I have email threads that I can send to verify all of the above Please look into this Thank you, [redacted]

Shipping two [redacted] customer does not need to return products [redacted] ***

[redacted] shipping productCustomer not required to return product

Please have customer respond directly to me [redacted] @***.com including this Revdex.com complaintI will offer a refund.Customer must agree to a Disclaimer, need POP, product returned, then the refundThis is a Western Digital policyRegards, [redacted] ***

I need to have the [redacted] sent to me againI don't know what the issue is here [redacted] ***

Disclaimer means the customer agrees to follow our policyThere are no guarantees for a successful recoveryPOP means proof of purchaseInvoice,Once the customer has approved the above, a job number and UPS shipping label is sent to customer to ship the drive to a data recovery company *** ***

This is an extension of Revdex.com case # ***I received drives, and it totally resolved the issue (Thank you) Warranty on new drives you sent expires 3/4/2015, but should be 3/25/as
this was the original warranty date of the failed drivesand the warranty is supposed to transferNOTICE: I returned the two(2) FASS drives; since they already sent prepaid labels (plus that's fair) *** and ***
Please change warranty end on *** and *** to 3/25/(this is the what original had as an expiration, which is (5) years from original purchase)

shipping replacement product *** ***