Western Digital Technologies

I have added an additional one year to productCustomer may use our website at www.wdc.com to process replacement
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warranty updated to years and contacted customer to advise

Please have customer email me directly to process the order*** ***

Opted out of all WD emailsCustomer can opt out themselves if it happens again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will
consider this complaint resolved
Regards,
*** ***

Revdex.com:
I do not see the Company's response attached to the Revdex.com message I received Can you please re-forward The Company (WD) has contacted me and offered to refund me for the defective drive We are in the process of working through
that I will not consider this complaint resolved until I am in possession of the refund, which apparently may take up to six weeks
Regards,
*** ***

Western Digital apologize for any inconvenience this has caused youWe ran out of stock at the time of purchaseAll charges for the product have been deleted off the account.We would like to offer a My Cloud Mirror 8TB for $(+ tax) Coupon code: *** Valid for one time
useExpires 1/31/17 Sincerely *** ***

Please contact J** *** ** ***

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Refunds were processed on 10/26/
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Will replace router or offer refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Two
hours after I received this notice from Revdex.com I received another unsolicited email from Western Digital Contrary to their statement they have not stopped sending me emails
Regards,
*** ***

In regard to consumer complaint #***They sent me two new hard drive replacements, so now I am content with the end result You can end the case as being resolved. Best regards,*** ***

Dear Revdex.com, I am a Western Digital manager, Not HitachiFor CSAT, I can replace with a Western Digital productPlease ask customer if they approveSincerely, *** ***

Good Morning ! I'm am notifying you that I am now satisfied with the updated warranty on the Western Digital hard drive I purchased. I logged in to WD web site to check the warranty and it now shows a new expiration date of (7/20/2020). Thank you for all you have done !

I will ship the correct product *** ***Manager, Customer RelationsWestern Digital Technologies949/***

I already escalate my case within all levels at WD and they did not offer a suitable solution

Contacted customer and will replace faulty product *** ***

Product now in warrantyPlease use our website at wdc.com to process RMA*** ***

There is no place I can see on the site to update you on a direct response from the company in question.They DID respond with an expedited shipment of the cable and the matter is settled.Please acknowledge receipt of this email and that the issue is settled.Please also tell me where to go on the...

site to close the complaint.Thanks!