Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the repair on my Ford fair conditioning will be repaired on the same day of delivering the vehicle at Montrose Mazda service shop and at zero charge to me the (customer).
Regards,
*** ***
the customer was in the parking lot and refused to come in the building and kept calling from the parking lot telling the operator where he nwas but could not be found He cussed at her and her supervisor until they told him to come in the building or stop calling
RE: ID#[redacted] I am writing in response to the complaint filed on June 12, 2015 from [redacted] The problems that they are experiencing with the coating around their pool are not a result from improperly installed product. As stated from Mrs. [redacted], the product was “beautiful” the...
first year. The first instance of a problem was after they uncovered the pool the following spring. One year later. The epoxy coating had discolored in the area under the winter cover. This is not a result of poor quality from Seven Seas but a problem with the epoxy product that was supplied by [redacted], the manufacturer. When the [redacted]s contacted me regarding this issue, I got in touch with [redacted] and was instructed from them to clean the surface that was “cloudy” and to re-seal the area. Mr. [redacted] chose to do this himself since we were too busy at that time to do. After supplying him with the product, at no cost, and him completing the job, he contacted me regarding some areas that he “over epoxied” Could something be done? When we met at the home to discuss, they showed us an area that the stone coating was “crackling” when walking on. When we finally got there to address that issue, and I’ll admit it was a while later, we ended up removing a large section of the stone coating. Approximately 300 sq. ft. of it. What we discovered, in my opinion, and this opinion was discussed with the [redacted]s, was that the sub-surface concrete was breaking away. The reason for the stone coating in the first place was that they had a bad concrete job done around the pool originally form another contractor. See attached photos. When we prepped the surface the first time for the original coating, we removed everything that we could. When we removed the “bad” area of stone, we were literally removing the top surface of die concrete that the stone was epoxied to. We used a small jackhammer to remove the stone from the areas of the concrete that were still in good condition so that tells me that we properly installed the stone. If we didn't, it would have come off all surfaces the same. The crackling was occurring in a few other smaller areas around the pool at the time, but nothing that was major enough to address. At that time, we discussed giving the deck a thorough cleaning with acetone in the spring as suggested by [redacted], The acetone removes the cloudiness by breaking down the epoxy. Once the acetone dries, we would then reseal the entire surface with epoxy. We were busier than normal this spring and as stated, did not get to the job in a timeframe that the [redacted]s wanted. The work to be done was not needed due to poor quality of Seven Seas, but as a result of both an inferior sub-surface that obviously continues to break away and a product issue with the epoxy supplied by [redacted]. I did not cause either of these so therefore will not be held responsible for them. Mrs. [redacted]s request to have us remove the existing coating and replace is not something I will agree to. Her minimum request of cleaning and re-sealing of the entire surface would be acceptable but not until [redacted] gets involved and is willing to assure us and the [redacted]s’ that the product issue with the cloudiness can be taken care of. I am not willing to do this multiple times. I have sent a copy of this letter, photos, and the original complaint file to [redacted] also and will be waiting for their response. Regards. Dan [redacted] Seven Seas Home Leisure Center
When [redacted] had returned possession of the leased premises, the walls in her apartment we painted in various colors. Due to this, the apartment community maintenance had to finish priming the walls and then had to paint back to our standard color. Ms. [redacted] was charged for the...
labor in order to have the apartment put back in the condition in which she had received it. The drip pans and blinds that she claims to have replaced would have been additional charges against her security deposit if they would have been left damaged. This was explained to Ms. [redacted] prior to vacating. I apologize that the office was closed at the time Ms. [redacted] had vacated and would have gladly performed her move out inspection with her if she would have returned when the office was open. However, that would not have changed the charges that were assessed to her security deposit settlement. We do appreciate that Ms. [redacted] was satisfied with her apartment enough to have renewed her lease after her first year and were sorry to see her leave unhappy. Nicole W[redacted] Zone Manager Management Resources Development c.[redacted]
In response to Mr. [redacted]s proposal, we feel it is focusing more on the white film and the concrete rather than the stone crumbling back to its original state. Since the last email there have been several more areas on the pool deck where the stone is crumbling. When he first came to look at our pool deck Dan [redacted] said the concrete was sound and there would be no problem applying the [redacted] coating to the concrete pool surround. Please keep in mind that the job was finished June 21, 2013, and all these problems occurred nine months later. It did not even last one year.We would like to accept the proposal given by Mr. [redacted] in the previous response if he gives us reasonable start and completion dates. We understand that running a business is hard and very busy, but we feel a 4 to 5-week time-frame is very reasonable. He told us he would be here in May of this year and we haven't seen or heard from him yet. Also we feel we shouldn't be responsible for any of the cost entailed in re-installing of the coating. We need something in writing describing our responsibilities in this matter. We would be more than happy to HELP Seven Seas if needed to remove the old coating. We are very appreciative that [redacted] is generously providing the materials to reinstall the pool deck. We feel our requests are reasonable and we would like some closure on this matter.Thank you for your time, [redacted]
Hi [redacted]the people who make the appointments are not allowed to discuss the finance term other than in general terms. His credit score is exactly what we told him. He has filed a chapter 7 bankruptcy and is his own lawyer and has not paid many of his creditors including the one that we would...
use for him . They will not touch him now. because of that any other write offs and collection accounts we were not able to get him approved. the score difference between what we say it is and what he says it is does not make a difference .If he thinks his credit is better than we do and the banks we set him to the 11 credit sources he applied to did not agree with him. It serves us no good not to get him done if we could . If he wants to question the credit bureaus position he can ask them for it as we are not allowed to provide the credit report to him.
The Customer looked at the vehicle before we had serviced the vehicle and we put it in the shop and repair the needed faults and did check the braked and did test drive it . the braked had over 60% brake life left. They did not complain about...
anything . the vehicle is 14 years old and was sold AS-IS ,, All the documents are complete and the FTC sticker and as -is addendum are signed .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory since I feel the business misrepresented the condition of the vehicle in its entirety. In addition, I have purchased five vehicles (New or Used) from Westside Automotive Group (Montrose) dating back to 2003 and during this duration I have never had such poor customer service or a vehicle misrepresented in such an extreme manner until my latest purchase on March 9, 2017. Therefore, I will accept the installation of a new CD player instead of the rack, half of the amount I paid to [redacted], and half of the cost to repair the dent on the vehicle's Front Driver's side as long as it's cheaper than the estimate I submitted for around $1450.00. All the other repairs needed on the vehicle will be completed at my own expense at another dealership since I do not feel comfortable having my vehicle serviced by Montrose because as previously stated I believe the vehicle's condition was totally misrepresented (by the Sticker Invoice, the Sales Representative and the Dealership).
Regards,
[redacted]
Please be advised that when [redacted] inspected the vehicle he found a number defects and we lowered the price and told him that if he did not want the vehicle we would refund his deposit . he took the price reduction and...
took the car.JOSEPH *. S[redacted]Vice PresidentMAG Management CompanyOff 330.666.0711 x199Cell 330.329.4124Fax 330.666.50353960 Medina RoadFairlawn OH 44333[redacted]Making Friends One Car At A Time
Mr. [redacted] gave his permission for AH from Revdex.com to use the following as his phone response to the...
consumer's rejection:Mr. [redacted] stated he is willing to reimburse the consumer for 50% of her bills from [redacted], Inc, $140.40 + 91.80 = $232.20 divided by 2 = $116.10 (reimbursement from business).In addition, Mr. [redacted] said he is willing to cover 50% of the consumer's costs to have the repairs she is requesting (should she decide to have the work done through his business).He also agreed to replace the racks at no cost to the consumer.Mr. [redacted] said the warranty and service contracts purchased by the consumer do not cover the damages she has mentioned in her complaint, and he said her salesperson (Jessica Schad) states she never told the consumer that they would, nor did she tell her Montrose would cover the work needed.Mr. [redacted] further stated that they are not willing to make the consumer's car like new, and he feels the car was priced to suit it's age and condition.
This business response was received by Revdex.com via email. ID # [redacted]Hi Aletia; the internet price was $ 42,670.00 and the rebate of $ 670.00 was deducted from the sale price to $ 42,000.00 as is done for used...
cars . On the delivery report there is no money owed to the customer . We can only show factory rebates on the byres order . Please see attached forms I am sorry for the miss understanding thanks Please find attached PDF that was scanned from [redacted]
Hi [redacted] ; , I was not able to answer on the Revdex.com site . If the oil change she is asking about is the Free one we give she will need to bring it to our store, as far as the other warranty she can take it to any dealer that honors the warranty. She is incorrect as to the Brake warranty no warranty company covers Brakes . and the complaint is incorrect as to Westside in Cleveland . She purchased the vehicle at our Mentor location . She took our car from our Mentor location to look at a car there when she was supposed to be going home to pick up pay stubs . Please correct the company information . I am still unclear what is still wrong with the car. She does not need to make an appointment for an oil change/. [redacted]Vice PresidentMAG Management Company
there is no 48 hour return policy it is instead a 48 hour EXCHANGE policy. the problem was in fact an oil leak and we repaired it although it took 2 times, the vehicle was sold on February 18th and brought back the first time on February...
23rd. we would be happy to check out the air-conditioning at no charge but any repair would not be covered by the Drive Train Warranty. we would provide a discount for any repairs needed .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have also written to the 3 credit bureaus notifying them that I do not want anymore unsolicited sales material mailed to my home.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the repair on my Ford fair conditioning will be repaired on the same day of delivering the vehicle at Montrose Mazda service shop and at zero charge to me the (customer).
Regards,
*** ***
the customer was in the parking lot and refused to come in the building and kept calling from the parking lot telling the operator where he nwas but could not be found He cussed at her and her supervisor until they told him to come in the building or stop calling
I have settled the complaint with the Montrose Auto Group
RE: ID#[redacted] I am writing in response to the complaint filed on June 12, 2015 from [redacted] The problems that they are experiencing with the coating around their pool are not a result from improperly installed product. As stated from Mrs. [redacted], the product was “beautiful” the...
first year. The first instance of a problem was after they uncovered the pool the following spring. One year later. The epoxy coating had discolored in the area under the winter cover. This is not a result of poor quality from Seven Seas but a problem with the epoxy product that was supplied by [redacted], the manufacturer. When the [redacted]s contacted me regarding this issue, I got in touch with [redacted] and was instructed from them to clean the surface that was “cloudy” and to re-seal the area. Mr. [redacted] chose to do this himself since we were too busy at that time to do. After supplying him with the product, at no cost, and him completing the job, he contacted me regarding some areas that he “over epoxied” Could something be done? When we met at the home to discuss, they showed us an area that the stone coating was “crackling” when walking on. When we finally got there to address that issue, and I’ll admit it was a while later, we ended up removing a large section of the stone coating. Approximately 300 sq. ft. of it. What we discovered, in my opinion, and this opinion was discussed with the [redacted]s, was that the sub-surface concrete was breaking away. The reason for the stone coating in the first place was that they had a bad concrete job done around the pool originally form another contractor. See attached photos. When we prepped the surface the first time for the original coating, we removed everything that we could. When we removed the “bad” area of stone, we were literally removing the top surface of die concrete that the stone was epoxied to. We used a small jackhammer to remove the stone from the areas of the concrete that were still in good condition so that tells me that we properly installed the stone. If we didn't, it would have come off all surfaces the same. The crackling was occurring in a few other smaller areas around the pool at the time, but nothing that was major enough to address. At that time, we discussed giving the deck a thorough cleaning with acetone in the spring as suggested by [redacted], The acetone removes the cloudiness by breaking down the epoxy. Once the acetone dries, we would then reseal the entire surface with epoxy. We were busier than normal this spring and as stated, did not get to the job in a timeframe that the [redacted]s wanted. The work to be done was not needed due to poor quality of Seven Seas, but as a result of both an inferior sub-surface that obviously continues to break away and a product issue with the epoxy supplied by [redacted]. I did not cause either of these so therefore will not be held responsible for them. Mrs. [redacted]s request to have us remove the existing coating and replace is not something I will agree to. Her minimum request of cleaning and re-sealing of the entire surface would be acceptable but not until [redacted] gets involved and is willing to assure us and the [redacted]s’ that the product issue with the cloudiness can be taken care of. I am not willing to do this multiple times. I have sent a copy of this letter, photos, and the original complaint file to [redacted] also and will be waiting for their response. Regards. Dan [redacted] Seven Seas Home Leisure Center
When [redacted] had returned possession of the leased premises, the walls in her apartment we painted in various colors. Due to this, the apartment community maintenance had to finish priming the walls and then had to paint back to our standard color. Ms. [redacted] was charged for the...
labor in order to have the apartment put back in the condition in which she had received it. The drip pans and blinds that she claims to have replaced would have been additional charges against her security deposit if they would have been left damaged. This was explained to Ms. [redacted] prior to vacating. I apologize that the office was closed at the time Ms. [redacted] had vacated and would have gladly performed her move out inspection with her if she would have returned when the office was open. However, that would not have changed the charges that were assessed to her security deposit settlement. We do appreciate that Ms. [redacted] was satisfied with her apartment enough to have renewed her lease after her first year and were sorry to see her leave unhappy. Nicole W[redacted] Zone Manager Management Resources Development c.[redacted]
In response to Mr. [redacted]s proposal, we feel it is focusing more on the white film and the concrete rather than the stone crumbling back to its original state. Since the last email there have been several more areas on the pool deck where the stone is crumbling. When he first came to look at our pool deck Dan [redacted] said the concrete was sound and there would be no problem applying the [redacted] coating to the concrete pool surround. Please keep in mind that the job was finished June 21, 2013, and all these problems occurred nine months later. It did not even last one year.We would like to accept the proposal given by Mr. [redacted] in the previous response if he gives us reasonable start and completion dates. We understand that running a business is hard and very busy, but we feel a 4 to 5-week time-frame is very reasonable. He told us he would be here in May of this year and we haven't seen or heard from him yet. Also we feel we shouldn't be responsible for any of the cost entailed in re-installing of the coating. We need something in writing describing our responsibilities in this matter. We would be more than happy to HELP Seven Seas if needed to remove the old coating. We are very appreciative that [redacted] is generously providing the materials to reinstall the pool deck. We feel our requests are reasonable and we would like some closure on this matter.Thank you for your time, [redacted]
it will be after AUTOCAP contacts the customer should be about a week
Hi [redacted]the people who make the appointments are not allowed to discuss the finance term other than in general terms. His credit score is exactly what we told him. He has filed a chapter 7 bankruptcy and is his own lawyer and has not paid many of his creditors including the one that we would...
use for him . They will not touch him now. because of that any other write offs and collection accounts we were not able to get him approved. the score difference between what we say it is and what he says it is does not make a difference .If he thinks his credit is better than we do and the banks we set him to the 11 credit sources he applied to did not agree with him. It serves us no good not to get him done if we could . If he wants to question the credit bureaus position he can ask them for it as we are not allowed to provide the credit report to him.
the customer got his key last week Tell us why here...
The Customer looked at the vehicle before we had serviced the vehicle and we put it in the shop and repair the needed faults and did check the braked and did test drive it . the braked had over 60% brake life left. They did not complain about...
anything . the vehicle is 14 years old and was sold AS-IS ,, All the documents are complete and the FTC sticker and as -is addendum are signed .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory since I feel the business misrepresented the condition of the vehicle in its entirety. In addition, I have purchased five vehicles (New or Used) from Westside Automotive Group (Montrose) dating back to 2003 and during this duration I have never had such poor customer service or a vehicle misrepresented in such an extreme manner until my latest purchase on March 9, 2017. Therefore, I will accept the installation of a new CD player instead of the rack, half of the amount I paid to [redacted], and half of the cost to repair the dent on the vehicle's Front Driver's side as long as it's cheaper than the estimate I submitted for around $1450.00. All the other repairs needed on the vehicle will be completed at my own expense at another dealership since I do not feel comfortable having my vehicle serviced by Montrose because as previously stated I believe the vehicle's condition was totally misrepresented (by the Sticker Invoice, the Sales Representative and the Dealership).
Regards,
[redacted]
Please be advised that when [redacted] inspected the vehicle he found a number defects and we lowered the price and told him that if he did not want the vehicle we would refund his deposit . he took the price reduction and...
took the car.JOSEPH *. S[redacted]Vice PresidentMAG Management CompanyOff 330.666.0711 x199Cell 330.329.4124Fax 330.666.50353960 Medina RoadFairlawn OH 44333[redacted]Making Friends One Car At A Time
The customer was told that we would take care of the air condition at our shop , we will not pay another shop to do the work.
hi [redacted], I was on vacation when this complaint came in . I thought I looked back far enough I will check and get back to you thanks
The Customer filed a complaint with the Attorney General and I will answer them both the same tine .
Mr. [redacted] gave his permission for AH from Revdex.com to use the following as his phone response to the...
consumer's rejection:Mr. [redacted] stated he is willing to reimburse the consumer for 50% of her bills from [redacted], Inc, $140.40 + 91.80 = $232.20 divided by 2 = $116.10 (reimbursement from business).In addition, Mr. [redacted] said he is willing to cover 50% of the consumer's costs to have the repairs she is requesting (should she decide to have the work done through his business).He also agreed to replace the racks at no cost to the consumer.Mr. [redacted] said the warranty and service contracts purchased by the consumer do not cover the damages she has mentioned in her complaint, and he said her salesperson (Jessica Schad) states she never told the consumer that they would, nor did she tell her Montrose would cover the work needed.Mr. [redacted] further stated that they are not willing to make the consumer's car like new, and he feels the car was priced to suit it's age and condition.
This business response was received by Revdex.com via email. ID # [redacted]Hi Aletia; the internet price was $ 42,670.00 and the rebate of $ 670.00 was deducted from the sale price to $ 42,000.00 as is done for used...
cars . On the delivery report there is no money owed to the customer . We can only show factory rebates on the byres order . Please see attached forms I am sorry for the miss understanding thanks Please find attached PDF that was scanned from [redacted]
Hi [redacted] ; , I was not able to answer on the Revdex.com site . If the oil change she is asking about is the Free one we give she will need to bring it to our store, as far as the other warranty she can take it to any dealer that honors the warranty. She is incorrect as to the Brake warranty no warranty company covers Brakes . and the complaint is incorrect as to Westside in Cleveland . She purchased the vehicle at our Mentor location . She took our car from our Mentor location to look at a car there when she was supposed to be going home to pick up pay stubs . Please correct the company information . I am still unclear what is still wrong with the car. She does not need to make an appointment for an oil change/. [redacted]Vice PresidentMAG Management Company
there is no 48 hour return policy it is instead a 48 hour EXCHANGE policy. the problem was in fact an oil leak and we repaired it although it took 2 times, the vehicle was sold on February 18th and brought back the first time on February...
23rd. we would be happy to check out the air-conditioning at no charge but any repair would not be covered by the Drive Train Warranty. we would provide a discount for any repairs needed .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have also written to the 3 credit bureaus notifying them that I do not want anymore unsolicited sales material mailed to my home.
Regards,
[redacted]