Westside Wholesale

Thank you for taking the time to review this customers concerns .This order has been canceled and refunded in full - Transaction Date Feb 09:15:AM PST Transaction Type Credit Authorization Date Dec 07:57:PM PST Order Information Description Refund for canceled order Subtotal USD Total USD Cardholder Information Name [redacted] Credit Card Type MasterCard Credit Card Number ############ [redacted] Please feel free to contact us again with any further questions .Thank you ,Westside Wholesale

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to co [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I just want to make something clear about this business,now is the first time I have been offered a refund, this place never stated and I still have the emails that it would be days, my original complaint was because they were not acknowledging the missing itemI will take a refund in the form of a check but I really don't have the desire to have anymore dealings with this company for an item less than $

Thank you for taking the time to review this customers concerns Order # [redacted] was canceled and refunded in full on 10/20/ Oct 20, 3:31:PM|CanceledCustomer Notified Order Status : Canceled If the customer has not been able to review this refund to date , they should contact the card issuer as this have be refunded Please contact us direct with any question Thank you , Westside Wholesale

For reference to complaint ID [redacted] , I find that this resolution would be satisfactory to me It is unfortunate that Westside Wholesale took almost days to fulfill an online order totaling nearly $ The company has quite a reputation in various online review sites for slow shipments, delayed responses, and slow refunds They are giving good companies a bad reputation While I appreciate the Revdex.com's help, I will not be recommending Westside Wholesale to any individual.Regards, [redacted]

Thank you for taking the time to review this customers concerns The order in question was refunded in full in 10/23/ Oct 23, 10:54:AM|CanceledCustomer Notified Order Status Canceled Please contact us direct with any further questions Thank you , Westside Wholesale

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Westside Wholesale Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] [redacted] Staff Member: [redacted] Response: A full refund is being issued today in the amount of $Please allow 5-days for this to show on a back statement Please contact us with any further questions Westside Wholesale Sent on: 8/24/10:46:AM

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.S On 7-6-the company stated that a shipment would be made on 7-or 7-and I am waiting for delivery as promised If not, I will contact the Revdex.com of KY again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They have been saying this for the last monthsI never received any refund and when contacted they said there return/refund department is backed upThey issued a refund on August for $This was not the full amountI have copied and pasted what was on the order from there companyThey did not refund my shippingThe order was cancelled before it was shippedThey charged me anyway for shipping and still have not refunded my full amountYou can clearly see in there notes it was wrongly shippedI want my full refund including the shipping I paidThis company is terrible to deal with and so is there customer support staff!! [redacted] - Complete (Approved) Return Request Date: July 1, Return Items Product Name SKU Reason Qty Requested Qty Price Leviton Electrical Wall Plate, Combination, Decora and Toggle Switch, 2-Gang - Black Wrongly Shipped Approved (1) $ Leviton Toggle Wall Plate, 3-Gang Nylon Standard - Black Wrongly Shipped Approved (1) $ Leviton Light Switch, Toggle Switch, Single-Pole - Black Wrongly Shipped Approved (2) $ Leviton Light Switch, Toggle Switch, 3-Way - Black Wrongly Shipped Approved (1) $ Subtotal $ Refund Grand Total $

We have included an image as the product is listedProduct is listed as IN STOCK [redacted] At ManufacturerAs a Wholesale Distribution company, when product is shipping from the Manufacturer, lead times are "estimated"On the 12th business day of the order, the customer was informed of the delay from the factoryThe customer choose to cancel the order at that timeA full refund was issued and receipt of the refund sent via email to the customer on 11-the 13th business day of the transactionThe Customer did not pay for or submit a request to Westside Wholesale to pay the higher priced “Retail” cost of insuring a direct shipment with a confirmed delivery dateWestside Wholesale does not offer “Retail” pricing, services or warranties through online ordersCommercial bids and projects are available via phone orders onlyAs listed in our store policy page, (linked on every page) all product warranties and lead times are based on Manufacturer availabilityIt is stated, “Westside Wholesale is not responsible for photographic or typographic errorsErrors will be corrected where discovered, and Westside Wholesale reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.” In addition; “To cancel an order after it has been fulfilled, you must wait until the shipment arrives and treat it as a regular return (a 20% restocking fee plus shipping charges will be deducted from the original purchase).If a customer places an order during business hours, the order will be processed after hourMeaning, if you place an order on Monday - Friday between 8am-3:30pm PST, you will have exactly hour to cancel or edit your orderHowever, if a customer places an order after business hours, the order will be processed at 9am the following business dayPlease keep in mind that cancellations can only be made by phone before 4:PST, and sending an email to cancel an order will not cancel an order.” Westside Wholesale went above and beyond listed policies to resolve the customer’s complaintWe did not charge the 20% restocking fee or shipping fees and issued a full refund for the customer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] I just want to make something clear about this business,now is the first time I have been offered a refund, this place never stated and I still have the emails that it would be 60 days, my original complaint was because they were not acknowledging the missing item. I will take a refund in the form of a check but I really don't have the desire to have anymore dealings with this company for an item less than $15.00.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] I m sure that I am probably do this wrong,but I heard from the business and I was given an explanation as to why I hadn't received my led lightI was told when they would be getting it and was assured I would then get itJust hearing from them so quickly leads me to believe that the matter will be resolved as statedThank You [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I have received the refund in fullI would not, however, use or recommend themWhen I placed the order I was assured on the phone that I would receive the item by 9/When they sent the notice that I would not receive the items until 10/1, I performed a web search to see what other people have experienced with themI stopped perusing all the complaints after seeing more than of themThe common theme was that they promise a delivery date and then take months to fill the orderOn a related note, I don't think that I have ever filed a complaint with Revdex.comThank you for following up with them on my behalf[redacted]

Thank you for taking the time to review this customers concerns This order has been canceled and refunded in full -
Transaction Date Feb 09:15:AM PST
Transaction Type Credit
Authorization Date Dec 07:57:PM PST
Order Information Description Refund for canceled order
Subtotal USD Total USD
Cardholder Information
Name *** ***
Credit Card Type MasterCard Credit Card Number ############***
Please feel free to contact us again with any further questions Thank you ,
Westside Wholesale

Thank you for taking the time to review this customers concerns
The customer’s order was processed and forward to the manufacturer to be filled .
It appears the items did have a backorder with an expected ship date of 10/1/.
The customer could not wait on the backorder and
requested the order be canceled and refunded
This refund was processed on 9/8/back to the customer’s credit card .
The customer has been refunded in full .
Thank you ,
Westside Wholesale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To say that they held up my order due to waiting on the items to be manufactured is an outright lieHayward is a multi-million-dollar company and the items I ordered are the most common replacement items for inground pools, and are in stock items for nearly every pool store in the country that carries Hayward productsWhen I called back to check on my order I was told they needed more orders for those items in order to fill them, NOT that they were waiting on them to be manufacturedWestside Wholesale seemed to have no problem holding and using MY money for months while I waited and waited for an order that would never be filled
Regards,
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Hello,This is a follow up to complaint #***, a person that identified himself as James on Oct 26,said he would be in possession of my order via a drop box on 11/14/and that I would have my merchandise on 11/I emailed them on 11/as to the wear about's of my order, *** *** responded back, not in stock, & would get back to me with a lead timeEmailed again on 11/hadn't heard anything which they responded back it would be another 3- weeks, now it 1/11/and still no resolve from this company.Thank You*** ***

The ApproxShipment Date is an estimateEmails were sent with notice of back order on Nov 12, 2016, Dec,20, 2016, Jan 18,and final email confirming order was canceled with full refund on Feb 13, The phone number provided on the order was called many times and each time we received
a message stating "Customer mail box is full, cannot accept message"Order was refunded in full

Terrible experience
Cannot Deliver as promised
Tom is too Busy t attend to customers problems
Avoid this business by all means
I wasted weeks waiting for a simple deliveryThey have been unable to fill the order
Do not waste peoples time, if you have not intentions or cannot deliver