Westside Wholesale

Thank you for taking the time to review this customers concerns
The customer’s order was processed and forward to the manufacturer to be filled
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It appears the items did have a backorder with an expected ship date of 10/1/.
The customer could not wait on the backorder and requested the order be canceled and refunded
This refund was processed on 9/8/back to the customer’s credit card .
The customer has been refunded in full .
Thank you ,
Westside Wholesale

Business Response to a Complaint
Complaint ID#:
***
Company Name:
Westside Wholesale
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
***
***
Staff Member:
Response:
Thank you for taking the time to review this customers concerns After review of this order we find there has been an extended back order for these items The customer is invited to wait for this back order to be resolved or receive a full refund for the un-shipped items Our current estimate to fill the back order is - weeks Please request that the customer provide direction to hold the order and fill at the earliest possible time or to cancel and receive a refund A reply is needed if the customer does choose to refund Thank you , Westside Wholesale
Sent on: 7/6/5:13:PM

*** * *** ** ***
*** *** *** ***
*** ***
*** *** *** *** *** ** *** **
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*** ***
Hello,
This is a follow up to complaint #***, a person that identified himself as James on Oct 26,said he would be in possession of my order via a drop box on 11/14/and that I would have my merchandise on 11/
I emailed them on 11/as to the wear about's of my order, *** *** responded back, not in stock, & would get back to me with a lead timeEmailed again on 11/hadn't heard anything which they responded back it would be another 3- weeks, now it 1/11/and still no resolve from this companyThank You
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

ORDER # ***
Thank you for taking the time to review this customers concerns The customer has been refunded in full on 1/21/-
Transaction Date Jan
08:19:AM PST
Transaction Type Credit Authorization Date Nov 06:35:PM PST
Order Information Description
Canceled order full refund Subtotal USD
Total USD
Cardholder Information
Name *** ***
Credit Card Type
Visa Credit Card Number ############Please feel free to contact us with any further questions Thank you ,
Westside Wholesale

Business Response to a Complaint
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Complaint ID#:
***
Company Name:
Westside Wholesale
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
Thank you for taking the time to review this customers concerns After review of this order we find there has been an extended back order for these items The customer is invited to wait for this back order to be resolved or receive a full refund for the un-shipped items Our current estimate to fill the back order is - weeks Please request that the customer provide direction to hold the order and fill at the earliest possible time or to cancel and receive a refund A reply is needed if the customer does choose to refund Thank you , Westside Wholesale
Sent on: 7/6/5:13:PM

ORDER # ***Thank you for taking the time to review this customers concerns .The customer has been refunded in full on 1/21/- Transaction Date Jan 08:19:AM PST Transaction Type Credit Authorization Date Nov 06:35:PM PST Order Information Description Canceled order
full refund Subtotal USD Total USD Cardholder Information Name *** *** Credit Card Type Visa Credit Card Number ############3362Please feel free to contact us with any further questions .Thank you , Westside Wholesale

I placed an order online to order two furnaces over six weeks agoThe company sends out information like the order has been shippedOnce the date has passed and you call there then they say seven to ten days over and over again
When I called and asked to speak to a supervisor, there are never any availableI was told my order was canceled on the tenth and the girl , Briana said the order was cancelled this morning
I have waited a long time for a product that the company never had any intentions of fulfillingThe run around has prolonged two apartments from being rented this month
The customer service and the lie about even having the products doe not offer good practice skillsNOw im worried that the money may not be returned to the card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They have been saying this for the last monthsI never received any refund and when contacted they said there return/refund department is backed upThey issued a refund on August for $This was not the full amountI have copied and pasted what was on the order from there companyThey did not refund my shippingThe order was cancelled before it was shippedThey charged me anyway for shipping and still have not refunded my full amountYou can clearly see in there notes it was wrongly shippedI want my full refund including the shipping I paidThis company is terrible to deal with and so is there customer support staff!!
*** *** - Complete (Approved)
Return Request Date: July 1,
Return Items
Product Name
SKU
Reason
Qty Requested
Qty
Price
Leviton Electrical Wall Plate, Combination, Decora and Toggle Switch, 2-Gang - Black
Wrongly Shipped
Approved (1)
$
Leviton Toggle Wall Plate, 3-Gang Nylon Standard - Black
Wrongly Shipped
Approved (1)
$
Leviton Light Switch, Toggle Switch, Single-Pole - Black
Wrongly Shipped
Approved (2)
$
Leviton Light Switch, Toggle Switch, 3-Way - Black
Wrongly Shipped
Approved (1)
$
Subtotal
$
Refund Grand Total
$

Business Response to a Complaint
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Complaint ID#:
***
Company Name:
Westside Wholesale
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
*** ***
Response:
A full refund is being issued today in the amount of $Please allow 5-days for this to show on a back statement Please contact us with any further questions Westside Wholesale
Sent on: 8/24/10:46:AM

*** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** ** ***
I m sure that I am probably do this wrong,but I heard from the business and I was given an explanation as to why I hadn't
received my led lightI was told when they would be getting it and was assured I would then get itJust hearing from them so quickly leads me to believe that the matter will be resolved as statedThank You *** ***

Order was placed in March of 2017. Customer was informed in March the lead time would be extensive. Westside encouraged the customer to cancel the order and accept a refund at that time. Customer refused, stating he would wait for the product to become available. The order has been canceled with a...

full refund issued back to the payment method due to unknown lead time from manufacturer. Regards [redacted]Director of Customer Experience WestsideWholesale.com

Thank you for taking the time to review this customers concerns .
The order in question was refunded in full in 10/23/15 . 
Oct 23, 2015 10:54:51 AM|CanceledCustomer Notified
Order Status Canceled
Please contact us direct with any further questions...

.
Thank you ,
Westside Wholesale

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Westside Wholesale
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...

[redacted]
Staff Member:
Response:
Thank you for taking the time to review this customers concerns . Order #[redacted]| Order Date Jun 14, 2015 6:51:06 PM Jul 26, 2015 9:51:26 AM|Closed Customer Not Notified Jul 26, 2015 9:51:26 AM|Complete Customer Notification Not Applicable ( CANCELED AND REFUNDED ) Refunded amount of $65.98 online. Transaction ID: "4379[redacted]". Order #[redacted]| Order Date Jun 22, 2015 8:42:36 AM Jun 22, 2015 12:30:08 PM|Complete Customer Not Notified ( SHIPPED COMPLETE ) Tracking Number: 7[redacted]91 Carrier: FEDEX Status: Delivered Delivered on: Jun 24, 2015 2:29 PM Signed by: Signature not required Service Type: FedEx Ground Location Date Local Time Description Powhatan, VA, US Jun 24, 2015 2:29 PM Delivered ASHLAND, VA, US Jun 24, 2015 9:41 AM On FedEx vehicle for delivery ASHLAND, VA, US Jun 24, 2015 9:38 AM Arrived at FedEx location ASHLAND, VA, US Jun 24, 2015 9:35 AM At local FedEx facility HAGERSTOWN, MD, US Jun 24, 2015 4:17 AM Departed FedEx location HAGERSTOWN, MD, US Jun 23, 2015 8:09 PM Arrived at FedEx location JEFFERSONVILLE, IN, US Jun 23, 2015 8:06 AM Left FedEx origin facility JEFFERSONVILLE, IN, US Jun 23, 2015 1:11 AM Arrived at FedEx location JEFFERSONVILLE, IN, US Jun 22, 2015 11:20 PM Picked up US Jun 22, 2015 7:23 PM Shipment information sent to FedEx The customer has been refunded for 1 order and shipped and delivered for a 2nd order . Please advise of any further in formation needed . Thank you , Westside Wholesale
Sent on: 7/31/2015 10:23:55 AM

For reference to complaint ID [redacted], I find that this...

resolution would be satisfactory to me.  It is unfortunate that Westside Wholesale took almost 80 days to fulfill an online order totaling nearly $1000.00.  The company has quite a reputation in various online review sites for slow shipments, delayed responses, and slow refunds.  They are giving good companies a bad reputation.  While I appreciate the Revdex.com's help, I will not be recommending Westside Wholesale to any individual.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
 P.S.  On 7-6-15 the company stated that a shipment would be made on 7-9 or 7-10 and I am waiting for delivery as promised.  If not, I will contact the Revdex.com of KY again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for taking the time to review this customers concerns .
This order has been filled complete and final shipment made on 8/23/15.
Please contact us direct with any further questions or concerns .
Thank you ,
Westisde Wholesale

This company is a fraud. Charged my Credit card on 1/2/16 and never shipped merchandise. Told them to cancel order and they never responded. Called my credit card company to protest their charge. Total rip off.

Complaint ID: [redacted]   Customer placed order on online on Jan 30. Transaction was held for possible fraud due to AVS response codes. After clearing transaction on Jan 31, order was shipped complete on Feb 5th and confirmed delivered on Feb 9th via Fedex Tracking. Over 1 month later the...

customer called and stated 48 units were received in error out of 60. Past the return policy and past the 3 day option to file any claim. Westside still offered to work with the customer to allow for the return of the 48 units claimed to have received in error but was informed that the order was in fact shipped direct from the manufacturer and would be required to go through them. As the order was past the 30 day return policy the manufacturer sent 48 units of the correct item that was charged to Westside with the intent to refund when the customer returned the incorrect items. Due to the order being past the 30 day return policy Westisde had to process this as a warranty through the manufacturer. After finding out that replacement parts were sent (as per warranty claim) Westside paid to have both the first 48 units claimed to be in error and the 48 replacements sent back for a refund. We are not however able to issue a refund on product that has not been returned. Once the product is returned, a full refund of $147.00 for the 48 units is still being offered to the customer. Neither Westside, the manufacturer nor the shipping carriers can be held liable for the customers scheduling issues and or lack of inspection of the product upon receipt. Westside has gone above and beyond to allow the customer to return product past the 30 day period. Order was delivered to requested shipping address within 7 business days from date of acceptance.