Whirlpool Corporation

My family has been a very loyal Whirlpool one, since the 70s Recently we had replaced a Whirlpool refrigerator with a another one I had requested that filters for the old refrigerator be exchanged for the new one Whirlpool Stores refused based on their day policy We had bought several filters one year ago since we didn't expect the refrigerator to go out that quickly Everywhere I turned was the same cold reply back of a day policy They have ignored the loyalty aspect of the transaction I am a most unhappy customer Below is a record so others are informed -------------------------------------------------- [redacted] 4:PM (minutes ago) to me Dear Mr***: Thank you for contacting Whirlpool Consumer Direct Sales through our website I do apologize but our policy is a day return policyI would suggest that maybe you can sell them on eBay or Craig's List in order to get some of your money back Our policy reads "Orders more than days past delivery, cannot be returned"I am truly sorry that we cannot take your filters back We appreciate your businessHave a great day If you have any additional questions or concerns, you may also reach our retail parts department at 1-800- [redacted] Our hours of operation are Monday through Friday 8:a.m.to 8:p.mEastern Time You are a valued Whirlpool customer and we appreciate your support of the Whirlpool BrandThank you for allowing us the opportunity to assist you todayHave a good day! Sincerely, Karen L Whirlpool Consumer Direct Sales Need something to help with that tough kitchen mess? To cut through everyday spills and leave your appliances with a streak-free shine, try [redacted] ! To order, visit us online at [redacted] or call us at 1-800- [redacted] and request part number *** If replying, please leave this message intact as it will help us respond faster Original Text From: Frank [redacted] To: [redacted] CC: Sent: 11/15/12:15: Subject: I am a very unhappy customer Hello, I want to return/exchange water filters I had bought in August for an old Whirlpool refrigerator, which we replaced today with another Whirlpool refrigerator The new one refrigerator used a different type of filter After contacting Kelly from your [redacted] center, she indicated that she could only take back within a day period So, I have filters I had paid over $that I cannot use So you know, we are a Whirlpool family and so are my children Please have someone contact me to provide me with some relief I think Kelly's answer is outrageous My number is [redacted] The order numbers placed at the Whirlpool Stores are [redacted] and [redacted] The dates were 8/and 11/2/respectively The filters are not opened Regards, Frank ***

I purchased a $9,buirefrigerator from Kitchenaid and within months it broke downRepair technician recommended that it be replaced due to the nature of the issuesKA refusedEmails to CEO went unansweredI was asked to contact KA customer service via email which I did and they never respondedKA gave me no choice but to have it fixedweeks after the fix I am having the same issueI want either a new refrigerator or my money back

This is the 2nd time I have had to resort to researching complaint sites for my Whirlpool Refrigerator - Model #ED5LTAXVOOLast time it was due to ALL the shelves crackingThis time it is because the thermostat (part # WP2315562) has been back ordered by Whirlpool for MONTHSI recognize this is a poorly made product so I can expect to replace most - or all - of the parts eventually, but I am flabbergasted that Whirlpool doesn't have appropriate supply chain policies in place so you, the manufacturer, orders integral parts before existing stocks are depleted I have called Whirlpool Customer Service (and the parts departments) - and looked on line - and have been given no indication of when - if ever - the part will be in stockIs the corporation's objective to force owners of your products to replace them every few years? A refrigerator without a thermostat is nothing more than a lit box! To say I am unhappy with this purchase is an understatement; however, with the typical expected life span of a side-by-side refrigerator or more years I should be able to use this product for more yearsI suspect that this appliance, like the Whirlpool washer I bought that lasted only years, will not even have the average lifespan Never again!

We brought a glass top stove and I drop a empty plastic measuring cub on the glass when broke the glassI called the warranty department and was informed the glass was covered and they even set up and repair firmThe repair firm called and said NO this is not covered and when I said Whirlpool said it was the answer I got will they will tell you anything to get you off the phoneWhen we called Whirlpool back we were told there was a misunderstanding and this is not covered but the top shouldn't have broke eitherTotal repair 400+ on a stove

Acct # [redacted] In November of 2015, in [redacted] , I purchased a refrigerator for a brand new house built in [redacted] The minimum electrical requirements for [redacted] ., (since June of 2014) is that all kitchen appliances be on an AFCI breaker The refrigerator I purchased trips the AFCI breaker about once a week, which could allow food inside to spoil if it goes unnoticed Whirlpool's senior repair technician in the area could not resolve the problem When contacted again, Whirlpool declared that the refrigerator would operate on a standard breaker, and that I would need to provide, to Whirlpool, PROOF that appliances are not exempt from the AFCI breaker requirement I emailed the proof they required Whirlpool then contacted me to say that they agreed that I had met the burden of proof that an AFCI breaker is the minimum requirement; however, they still do not intend to be of further assistance on this refrigerator No credit allowed for a future purchases or anything else Let me be Whirlpool (now) acknowledges the refrigerator is not up to NEC code, and Whirlpool will not do ANYTHING to resolve the matter

I bought a Maytag Washer Model MVCW425BW1, serial # [redacted] , paid for 9/30/ $ Washer broke down in May 2016, repair tech said it needed control boards that would cost me $ Needed to make the unit run He reset and recalibrated, it worked until Sept 5th, Will not run!! Called Maytag, got a customer service rep, kept apologizing for my dissatisfaction, I don't want to hear apologies, I want to know what they are going to do about I get a girl on the phonehis supervisor, she starts by apologizing again Don't want to hear that, want to know what they are going to do about I read other reviews on this Model, apparently have a history of problems after monthsThe model is discontinued Got no satisfaction from them!! Maytag used to be a good nameWhat happened?? They can't stand behind their product!! She said she documented the conversation which I admit was not pleasant!!! Why is this world today a throw away world Then we wonder why our landfills are growing I am very unhappy with Maytag I have my receipt She documented the conversation Maytag, Benson Road, Benton Harbor, MI What does the consumer have behind them anymore? year ltd warranty only covers the stainless steel tub, the motor, and wash basket that probably would not fail in the 1st year but the boards needed to push the button and make the washer run are not covered past a year!!! Maytag is not the product it is advertised to be!! Totally advertising!! The book says "forget the repair bills" Top Quality Service!! All false!!! How can they deceive the consumer this way!! I would have expected better customer service! Not someone paid to read a script to the consumer So sad that this is what consumer protection has come down to in this world!! Totally denied any request for restitution in the matter!!!

I used the whirlpool website to schedule a service repair for my dryerThey had me schedule an appointment with [redacted] in [redacted] , **I highly recommend whirlpool investigate the practices and service this company providesThey over charged me and then lied to me about my warrantyMy dryer broke again a month and a week after they came to fix it and want to charge me more money to come out even though [redacted] who fixed my dryer stated I had a day warranty Whirlpool, please look up this company on the Revdex.comPlease see all the negative reports filed against them and read how rude they are when responding to your customersThis company is giving whirlpool a bad name and I will never use them for service again and really has me questioning whether or not I want to purchase any more products from whirlpool

My wife and I own a built in KitchenAid refigerator ( owned by Whirlpool) It cost over thousand dollars when purchased years ago I expected to own it for a very long time However when the control board went out on the unit I was told it was no able to be repaired by Whirlpool It is a simple cirut board I don't understand what is so difficult about the repair The only resolution I was offered was a 1,"discount" on the purchase of another Whirlpool refrigerator To replace the unit was $8, I expect a unit like this to last more than six years before becoming obsolete Whirlpool gave me no recorse but to junk the unit It is clar to me that Whirlpool is not loyal to it's costomer base and even after spending thousands of dollars with them they don't care to suport their product or customer I will never buy another Whirlpool product and neither should you

My whirlpool refrigerator/freezer started leaking water, or rather the freezer started overflowing with ice, which turned to water, and pooled on my hardwood floors After doing some investigating, this is caused by a poorly designed condensation drain out of the freezer compartment, which is supposed to drain the water after the anti-frost cycle runs for the freezer The drain gets backed up, doesn't allow the water to flow out, therefore causing the ice to build up in the freezer, and it eventually has nowhere to go except out the front of the freezer drawer and onto my kitchen floor I received a technical service bulletin which states Whirlpool will either pay for the freezer to be serviced, or send the customer a updated part free of charge, regardless of whether or not the freezer is still under warranty I tried contacting the warranty parts and service department with this technical service bulletin to receive the free part to fix this, but the people I spoke with at Whirlpool had almost no idea what I was talking about After speaking in circles with the warranty people for about minutes, they finally suggested I email the warranty department with the technical service bulletin, proving I had a legitimate request, and all of my information Well it's been nearly a month now, and no surprise I haven't heard anything back from them They have a legitimately faulty product, which they said they would repair free of charge, but they clearly have no interest in upholding their promise because they won't communicate with me They will be losing a potential lifetime customer because they don't care to send me a $part to fix something that they improperly designed and sold to people in the first place

I purchased an accessory that I would not be installing for several months because my Whirlpool Rebate Card was to expireThere is not a way to look up accessories that go with your appliances and so I called in to get the correct part numberI confirmed that a return would be possible if it did not work out later on and was told that it would be fine as long as it was in the original packagingThe online receipt sent to me did not have a return policy listed and so I assumed this information was correctFast forward to now and our appliances were finally installed this weekThe accessory did not fit the stove, not even closeSo, I found the order number and called inAfter spending over FOUR hours being shuffled from place to place, a representative finally was able to look up my online orderUntil that time, no one could find it using any of my information or their own numberThe customer service I received has been the worst I have ever experiencedI was informed for the first time, of a day return policy, which again is not listed on their receiptsDespite their giving me the incorrect part number to order in the first place, no responsibility was takenI finally spoke with a Woman who agreed to help and then once again, was unable to look up the order and so she is going "call me back" because the dept she needed to talk to was "closed" (online hours said they were open)I am sure to never hear from her againI recorded all conversations, including those with supervisors, and I would like to talk to someone in higher management about this issue, among othersI work in the trade industry and I will NEVER use Whirlpool again after seeing how they treat their customersAbsolute nightmare

We have had to buy of these dishwashers in yearsThey didn't work well or for very longPretty pricey tooWe called for service on the most recent one that broke down as we had only had it for about a year$and they didn't even look at it or tell us what the problem wasDishwasher is still broken, but we will be looking at a different brand as we have spent about $in four years and we don't have anything to show for it

I purchased a whirlpool side by side in As soon as the warranty ended a year later I have been experiencing problems with the refrigerator There is incessant noise round the clock I have had, so far, two repairs on it, resulting in replacing the control board and fan motor Each time, after a few days the noise returns I've complained to Whirlpool and have gotten no response

I purchased a Whirlpool dishwasher from [redacted] (Model: WDF510PAYWA; Serial: [redacted] ) in April Within months of installation the water valve, control panel, and sump motor all needed replaced at separate times within that period By October, the sump motor failed again Whirlpool decided to have my dishwasher replaced, which was before Thanksgiving The supervisor, [redacted] {Telephone: (***) [redacted] }, in the Michigan Customer Service Center assured me that my request was going to be expedite and someone from Whirlpool would contact me within business days It is now 12/19/and I have yet to hear back from Whirlpool I have attempted to call the supervisor in MI several times and received no response I have called the customer service department center several times and they have explained that my replacement has not been replaced and they cannot provide any further information There is no other department that I can contact, per the customer service representatives I simply need to wait to be contacted according to them Unacceptable! I paid money to utilize an appliance and now the reason that I am unable to use that appliance is the manufacturer The only resolution that would satisfy this situation is a full refund of my money I have no trust or confidence in the Whirlpool brand or the Whirlpool service The time and resources wasted on a simple dishwasher is amazing My service account is [redacted] I demand a resolution immediately!

I bought a Kitchen Aid stove about years ago The ignitor switch does not work properly When you turn on the oven it keeps clicking, you smell gas and it turns off I had the service tech here and he stated he repaired the switch About months ago I had the service tech here again and he replaced the ignitor switch, Now AGAIN the stove is not working properlySometimes it refuses to light and the smell of gas comes into the kitchen times to me is a LEMON I have contacted Kitchenaid thru their chat service and was told the ignitor switch is only a year warranty...I told them it's the same issue I had when it was under warranty so it's the same issue that was never fixed They told me to call the serviceMODEL #KGRS303BSSAND SERIAL NUMBER [redacted] Very disappointed in kitchenaid

We have been trying to have our refrigerator fixed for the last weeks When we originally called Whirlpool we were told that everything would be fixed under warranty and that a local company would complete the repairs That local company has now been to our home separate times and the refrigerator is still not working and Whirlpool is refusing to compensate us or approve for us to receive a new refrigerator We have young children and Whirlpool has been very dismissive of our need to properly feed them which requires a working freezer and refrigerator I am so unbelievably shocked at the poor customer service we've received from Whirlpool and that there brand new refrigerator broke after only mon I will never buy a Whirlpool appliance again due to both of these reasons

I purchased a Whirlpool dishwasher WTD910SSYMin March of from *** in *** I have had this product for approxmonsand now the brackets that hold up the top rack have broken off and the dishwasher is unusableI did not purchase an extended warranty because I have always had good luck with Whirlpool appliances and didn't think it was necessaryThe previous dishwasher lasted years with no problems at allI contacted Whirlpool customer service about the issue and was told that this was a common problem with the dishwasher and that they would be sending me replacement parts to fix itThe parts which they thought would fix the problem did not work so I had to call them again for more helpAnd by the way I had to wait over a week for the parts to comeThis time they suggested a different part; meanwhile, I have to hold up the top rack with one hand and load with the other in order to clean my dishesI asked to speak to a supervisor to see if there was anything else they could do for me and they advised me to call out a repairman which would cost me approx$for a service call! This is outrageous that this company would design and sell a defective appliance! Meanwhile I just had to wash all my dishes and glasses by hand after spending over $for this appliance! I am getting ready to write a letter to corporate headquarters about this matter and have given awful reviews on any website I possibly could to warn others about this piece of junk!

We purchased a whirlpool duet washer, model wfw94hexwand the matching dryer in February This month, the washer stopped working and we were told that the repair would cost $for the parts and laborThe repairman suggested we buy a new washerI called whirlpool to get some information on the model we currently own to help in selecting a new washerI mentioned my frustration with the fact that the washer only lasted yearsWe've had multiple issues with this washer and also the dryerFortunately, we bought a service plan which covered the first three years of expensesThe rep told me they could sell me a new machine at a discountOf course, there was high pressure sales tactics involved and she acted like whirlpool was doing me a favorI have hours to make up my mind if I want to buy the unit she quotedThe unit she is offering has no ratings anywhereIt's a brand new modelI would really caution people against buying a whirlpool productWe spent quite a bit of money on the washer and dryer, spent additional money on a sears service agreement and now after short years, the unit needs to replaced!

If your Whirlpool appliance is over seven years old, be prepared to replace it!
It is Whirlpool's official policy not to supply repair parts to appliance repair companies on their products that are over seven years old, thus forcing the customer to replace it Officially all they will tell you is "the part is on back order," never admitting that it will never be delivered
With some difficulty, I discovered this fact after waiting over eight weeks for a simple door hinge for a top-of-the-line Whirlpool washer that is eight years old Repeatedly I was told by the customer experience representative that the part was on back order and could expected within three weeks, but it never showed up
Attempting to find the part, I called several appliance repair companies in our metro area (Denver) that repair Whirlpool appliances to find the part I need I discovered that they all have large back orders of Whirlpool parts One repair parts supplier in our area has a back order for of the specific part I need to repair my Whirlpool washing machine! With this information, I concluded that Whirlpool has no inten-tion of ever supplying the part I need
So I called the Whirlpool customer experience number one more time Every time I got the "back order bull," I asked to speak to a supervisor When confronted with the fact that there are massive back orders for Whirlpool repair parts, a honest middle manager acknowledged that the official policy is to NOT sup-ply repair parts for appliances over seven years old This policy includes avoiding telling the truth by only saying: "the parts are on back order."

Whirlpool is lying in their advertising and when they are discovered they lie further to cover it up They advertise their KHMCMicrowave/Blower fan to perform at cfm ACTUAL CFM? cfm when asked about this they say that the unit is "functioning as designed" even though the air flow is nowhere near what is advertisedthey don't even give air flow meters to their technicians to test it-their test is "whether or not it holds up a piece of paper" and if it does not do that "whether the paper moves" LIARS-this is a $unis a piece of junk DO NOT BUY FROM THEM-whirlpool, Jenn Air of Kitchen Aid

I have purchase two Whirlpool wine coolers and both of them have lasted just over two years The repairman both times said it would be better just to purchase a new one instead of repairing them due to cost I have all whirlpool appliances in my kitchen and would like to have a wine cooler from Whirlpool but if your product does not last past two years WHY SHOULD I PURCHASE ANOTHER PRODUCT from Whirlpool