Whirlpool Corporation

bought new home and has all new whirlpool appliances.refridgerator worked for only two weeks.called whirpool for warranty service,going on 12 days now with still no answer..they say cant find a service provider for my area.they got one scehduled since day one and never had got ahold of them..called several times left messages..spoke with a whirlpool supervisor,and he spoke with the district manager for my area,he advised we had to stick with the appointment thats 6 days from now and still havent spoke with them on the phone,to confirm the service appointment! the absolute worst customer service I have ever had!!!

My husband and I purchased a Maytag Refrigerator (model number MFI2269VEM) from [redacted] in [redacted], ** November 2014 but we had it delivered to us in December 2014/January 2015. Right from the start we had issues with it, it made a noise that kept on getting louder and louder. I made two service appointments via my Maytag account. Both times the technician who came said we had to pull the refrigerator away from the wall. So we did that and it did not get better; we lived with it making all this noise thinking that the technicians were right.

Recently the noise got louder and louder and I could not take it anymore. I had a [redacted] technician come in and he figured out that the compressor was loose, which should not have been and that this should have been caught in the factory when it was being assembled. I have had this Refrigerator make this noise for over a year and this should have been discovered when the first Maytag technician came the first time.

We spent over $1300.00 for the defective refrigerator and now the issues were fixed by the technician using tape to keep it from moving and vibrating. This is appalling that was the fix that was used.

Had a problem with a Whirlpool Refrigerator Model #WRF989SDAH, Serial #[redacted]. The refer was out of warranty, but Whirlpool took responsibility for the problem and made it right for us. Whirlpool restored my trust. The corporate office customer service team was excellent!

We purchased a Whirlpool refrigerator to match the other appliances in our kitchen. The unit was purchased in June of 2012. Two and-a-half years later, it quit making ice and would not maintain proper cooling temps. Not to mention the noise coming from the compressor. So, we had a certified tech come out and he said that it was the sealed refrigeration system. He stated that he had seen this issue a lot with whirlpool refrigerators. He said that what they don’t tell you is that it is covered for 3 years, but good luck with getting any satisfaction. The cost to fix it you ask? $700.00. Might as well just buy a new one. Took a shot in the dark and called Whirlpool customer service. Gave the girl my information and model number. I got the, “Sorry, but your model number is not covered by the sealed refrigeration warranty.” Then I got the ole, “Is there anything else today?”

Well, she got the wrong man on the phone this day. I asked her to give me a model number that is covered by the warranty and I would purchase that one. You could have heard a pin drop. I don’t guess she’s been asked that before. She starts to ramble and said, “Well, there are just so many, I could not possibly tell you; some are and some aren’t.” (Remember that statement) She could tell me that mine was not covered, but could not tell me which models were covered. Huh??? Long story short. I argued with her for an hour on the phone and she finally breaks down and admits that Whirlpool does not warranty the sealed systems on their refrigerators any longer because they are considered “value” brands.

What are “value” brands you ask? I asked the same thing. I was informed that a “value” brand is of lower cost to draw people to buy the product. Remember in the movie “Back to the Future” when *** *** said he sold a nuclear weapon to the Libyans at a good price, but it was just filled with pinball machine parts? Well, there you go. I get the supervisor on the phone and she has the “I’m going to be strict with this customer voice.” She basically blames me in the fact that I failed to purchase the extended warranty. You’re right, my fault. How dare I have the nerve to think that a one thousand dollar “value” Whirlpool refrigerator would last no further than two and-a-half years? My bad on that one lady. The end result; I was told that I could purchase a new Whirlpool refrigerator and be sure to get the extended warranty. Yeah, why don’t go practice falling down Whirlpool, I’ll be there in a minute. (That was sarcasm by the way) Oh, here is the link to the warranty page that she argued did not exist. Read it for yourself.
http://www.whirlpool.com/digitalassets/ET0MSRXTL/Warranty_EN.pdf

My family has been a very loyal Whirlpool one, since the 70s. Recently we had replaced a Whirlpool refrigerator with a another one. I had requested that filters for the old refrigerator be exchanged for the new one. Whirlpool Stores refused based on their 30 day policy. We had bought several filters one year ago since we didn't expect the refrigerator to go out that quickly. Everywhere I turned was the same cold reply back of a 30 day policy. They have ignored the loyalty aspect of the transaction. I am a most unhappy customer. Below is a record so others are informed.
--------------------------------------------------

[redacted]
4:21 PM (26 minutes ago)

to me
Dear Mr. [redacted]:

Thank you for contacting Whirlpool Consumer Direct Sales through our website.

I do apologize but our policy is a 30 day return policy. I would suggest that maybe you can sell them on eBay or Craig's List in order to get some of your money back.

Our policy reads "Orders more than 30 days past delivery, cannot be returned". I am truly sorry that we cannot take your filters back.

We appreciate your business. Have a great day.

If you have any additional questions or concerns, you may also reach our retail parts department at 1-800-[redacted]. Our hours of operation are Monday through Friday 8:00 a.m.to 8:00 p.m. Eastern Time.

You are a valued Whirlpool customer and we appreciate your support of the Whirlpool Brand. Thank you for allowing us the opportunity to assist you today. Have a good day!

Sincerely,

Karen L.
Whirlpool Consumer Direct Sales

Need something to help with that tough kitchen mess? To cut through everyday spills and leave your appliances with a streak-free shine, try [redacted]! To order, visit us online at [redacted] or call us at 1-800-[redacted] and request part number [redacted].


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Original Text

From: Frank [redacted]
To: [redacted]
CC:
Sent: 11/15/16 12:15:48
Subject: I am a very unhappy customer


Hello, I want to return/exchange water filters I had bought in August 2015 for an old Whirlpool refrigerator, which we replaced today with another Whirlpool refrigerator. The new one refrigerator used a different type of filter.

After contacting Kelly from your [redacted] center, she indicated that she could only take back within a 30 day period. So, I have 4 filters I had paid over $200 that I cannot use.

So you know, we are a Whirlpool family and so are my children. Please have someone contact me to provide me with some relief. I think Kelly's answer is outrageous.

My number is [redacted].

The order numbers placed at the Whirlpool Stores are [redacted] and [redacted]. The dates were 8/215 and 11/2/14 respectively. The filters are not opened.

Regards,

Frank [redacted]

I purchased a brand-new whirlpool refrigerator that only work for two years before the compressor locked up , whirlpool claims the warranty is only good for one year .

We brought a glass top stove and I drop a empty plastic measuring cub on the glass when broke the glass. I called the warranty department and was informed the glass was covered and they even set up and repair firm. The repair firm called and said NO this is not covered and when I said Whirlpool said it was the answer I got will they will tell you anything to get you off the phone. When we called Whirlpool back we were told there was a misunderstanding and this is not covered but the top shouldn't have broke either. Total repair 400+ on a 500 stove.

I am a new homeowner in [redacted]. My kitchen and laundry room include all Whirlpool appliances. To say the least, I would like to consider myself a loyal Whirlpool consumer.

I ran into an issue about a month ago, spent all yesterday and this morning yet still no satisfied resolution. The keypad on my oven range stopped working and I was told by [redacted] from Michigan it was an intenal issue. I dont use my oven often except on Holidays which leads to believe there is a defective part. Furthermore, a few of my neighbors are experiencing the same exact issue with this keypad malfunction.

I called custome care yesterday morning and spoke with [redacted] from [redacted]. She couldn't resolve my issue so she says she will transfer to a manager. Then [redacted] reveals to me [redacted] did not take any notes so I had to repeat my issue again. Where is the customer service here. [redacted] tells me she did not know why I was transferred to her for she is not the manager.

Then I was transferred to [redacted] from Michigan after a 20min hold. By this time, as you can understand from a consumer standpoint, I was extremely frustrated. [redacted] comes on with no enthusiasm, very monotone did not address my issue and says she will have manager reach out to me within 24hours. Of course, 24hours passed and no call. I took the initiative and made an attempt to call. At this point, I am livid. [redacted], the supervisor gets on, rude and flat out says theres nothing she can do because I am out of warranty. She tries to abruptly end the conversation. That is very poor customer service.

This entire experience left me with a bitter taste

So here is my issue. My keypad is broken due to some internal defect and I can assure you I have only used it a handful of times because Im not much of a cook. I do not believe I should be responsible for a defect component when my neighbors and I collectively experience the same issue. [redacted] sarcastically tells me she knows of oven ranges that is still in good condition since 1987, what does this tell your consumer? That the quality has declined over the last decade? I am a faithful Whirlpool consumer and this is how I am treated? Whirlpool is so strict on warranty that they are willing to sacrafice a loyal consumer? This blows my mind and I am very disappointed.

[redacted], another supervisor comes on. Constantly places me on hold. Does not address my issue. She tells me she cannot help me and hangs up on me.

We purchased a wash machine in January 2014- we placed a service call the first week of December. The repairman said that they needed a part and would be in touch. We had to followup with Whirlpool 4 weeks later becasue we hadn't heard anything and were still without washing machine. I was told the part wouldn't be in until March so it had to go to some "special department" to see if it could be loctaed sooner. In the meantime I have placed numerous calls to their company, I have been hung up on, I have emailed the general emails begging for someone to return my call and to this minute I have heard nothing! I am beyong frustrated with Whirlpool and its lack of customer service. I have requested on several calls to speak to a supivisor and apparently they have no supivisors because they refuse to put me in touch with one! I need help from someone.

My wife and I own a built in KitchenAid refigerator ( owned by Whirlpool) It cost over 7 thousand dollars when purchased 6 years ago. I expected to own it for a very long time. However when the control board went out on the unit I was told it was no able to be repaired by Whirlpool. It is a simple cirut board I don't understand what is so difficult about the repair. The only resolution I was offered was a 1,500 "discount" on the purchase of another Whirlpool refrigerator. To replace the unit was $8,000. I expect a unit like this to last more than six years before becoming obsolete. Whirlpool gave me no recorse but to junk the unit. It is clar to me that Whirlpool is not loyal to it's costomer base and even after spending thousands of dollars with them they don't care to suport their product or customer. I will never buy another Whirlpool product and neither should you.

We have had the [redacted] wall oven-ele cont clean, model # JJW3830WP00D00789936. We have had this oven for the past 6 years. It has given us nothing but problems. We have tried numerous times to get technicians to come out and fix it with the hopes that they would be able to get it in working order. We purchased the extended for what reason I don't know because we have not had any luck getting in touch with anyone to fix it. I do not recommend these ovens to anyone else!!!! It has not been worth the trouble!!!

I am so disappointed with the quality of Whirlpool products. Today I had to take a day off of work to wait for a technician to look at our three year old Whirlpool Cabrio washing machine. He found that the transmission on the machine was shot and needed to be replaced. I paid $120 for that service call. Now I have to wait for two giant boxes to be delivered to my house and take another day off of work for the technicians to come back and repair it. Not to mention the fact that I will also have to spend $50 at the laundromat to clean our clothes. The sad thing is that this is the second service call I've had since we spent $1477 on this Cabrio washer/dryer set since we bought it in May 2013. In December of 2013, the dryer it died and I had to take off work and pay $214 for that repair. \r\nAnd the most ridiculous thing is that in 2004, we spent $2479 on a Whirlpool Duet washer and dryer set and had a very similar experience. Multiple service calls, countless time off work and hours with customer service. I should never have trusted Whirlpool again, and I'll be sure to let my friends and family know that they should not either. What an absolute disgusting display of poor workmanship and gouging of the consumer.

I purchased a $9,000 built-in refrigerator from Kitchenaid and within 5 months it broke down. Repair technician recommended that it be replaced due to the nature of the issues. KA refused. Emails to CEO went unanswered. I was asked to contact KA customer service via email which I did and they never responded. KA gave me no choice but to have it fixed. 2 weeks after the fix I am having the same issue. I want either a new refrigerator or my money back.

I used the whirlpool website to schedule a service repair for my dryer. They had me schedule an appointment with [redacted] in [redacted], **. I highly recommend whirlpool investigate the practices and service this company provides. They over charged me and then lied to me about my warranty. My dryer broke again a month and a week after they came to fix it and want to charge me more money to come out even though [redacted] who fixed my dryer stated I had a 90 day warranty. Whirlpool, please look up this company on the Revdex.com. Please see all the negative reports filed against them and read how rude they are when responding to your customers. This company is giving whirlpool a bad name and I will never use them for service again and really has me questioning whether or not I want to purchase any more products from whirlpool.

We have had to buy 2 of these dishwashers in 4 years. They didn't work well or for very long. Pretty pricey too. We called for service on the most recent one that broke down as we had only had it for about a year. $75 and they didn't even look at it or tell us what the problem was. Dishwasher is still broken, but we will be looking at a different brand as we have spent about $1000 in four years and we don't have anything to show for it.

Refrigerator
I bought a whirlpool refrigerator during last years Thanksgiving sale at Lowes. I started experiencing problems so I contacted the service technicians around September 19, 2016. This refrigerator is not even a year old. My freezer froze froze and frosted all over and then the fridge part stop cooling. Both resulting in spoiled food, frozen foods in my fridge and freezer burned meats. In which I was blamed for by the first technicians that came to my house. (How dare they, I didn't even have it full nor did I have stuff on top of the fridge). I had just bought groceries almost 200.00 worth gone down the drain. It took 2 weeks for the people to come and look at it on October 3, 2016. The servicing took 45-50 minutes. A week or so later the day I decided to buy groceries again. Thinking my refrigerator and freezer was trust worthy again. It happened again and this time it got worse and has a constant loud sound. The odor warm food fruits and vegetables kale, spinach and leftovers was not ideal to come home to. Almost 200.00 worth of groceries again gone. This time I got service in two days. The service guy after being there for 30-40 minutes said it's defective, its not serviceable and will need parts saying that the heating element is out and other areas need looking at. And doesn't know if this will fix the issue. He also told me that its not his call weather or not I will be able to just get a new refrigerator knowing that I haven't even had the refrigerator a year. "WHAT" Are you kidding me whirlpool, no you will not trial and error play doctor and patch up this refrigerator in my house and its going to happen again when its obvious that there is something majorly wrong. I call after 2 weeks of hearing nothing back no follow up call about the refrigerator or parts. Im told that they have no clue on when the parts are coming in and do not know when they will get to fixing my refrigerator (In which by the way this is horrible service and nobody cares of the turmoil and burden this has put on me and my family). I even spoke with Kimberly the supervisor out of Michigan service center and she said I will just have to wait for the parts and there is nothing more that she can do. It is now going on a Month of not being able to properly feed my family and having wasted all this money on groceries and have nothing to show for it. This is just horrible service I am very upset. What type of business are you running Whirlpool. If this was you, you would make sure you would have a working refrigerator. How could you treat a paying customer like this. I don't recommend and warn all of this product and if you need service. I am getting nothing but the run arounds. If this refrigerator broke down this early before its year mark there is no way this is going to last nor is this a good product. I spent time and money on this Whirlpool refrigerator purchase and I deeply regret it. This is no way to treat a customer. I am not happy this is not customer satisfaction. I am keeping notes of everything and receipts of groceries and building up my case as we speak. This is absurd service and makes absolutely no sense at all.