This issue has been resolved The account was closed with a zero balance and the cancel fee was waived The customer has been notified Thank you - *** ***
We apologize for the mistake in setting up Mr*** treatment schedule and for the inconvenience it caused. We appreciate the communication which allows our company to improve. We will cancel out the account with no further charges and hope you will consider our company down the
road. Thank you again for expressing your concerns with our company at this time.sincerely,*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** *** *** Sent: Wednesday, March 16, 12:PM To: info ***
Subject: Complaint ID #*** - Resolution Reached Good Morning, I contacted the owner of White Knight, Chip White at *** this morning (3/16/16) and he has resolved the issue by removing the cancellation fee and reducing the balance to $thank you *** ***
Mrs*** ***, First and foremost, we want to apologize for the inconvenient situation of having unwelcomed guests damage your home the way they didWe can guarantee you when our technician went and took care of your home for the first time, he would have brought it to your attention if
suspicion of any rat activity or rat droppings, and follow up with taking care of the situationRats do tend to invade homes at any time, therefore if they did show up after treatment, if would have been the perfect time for us to be contacted and immediately take actionDue to the service guarantee that we offer for our customers, White Knight strives to keep our customer’s faith in our duty to protect homes from intruders and maintain that shield as long as possibleUnder our agreement, it is stated that if between your regular scheduled treatments you need additional services, need the inside treated, or you are not satisfied, please call White Knight Pest Control and we will return to service your home free of chargeWe value you as our customer and want to keep your loyalty, therefore if it is possible please contact us/or let us contact you for a possible arrangement that can be made to fully take care of those rats and be able to have your home protected from any further intruders that might come along in the futureWe will love to hear from you soon Thank you, White Knight Pest Control
Complaint: ***
I am rejecting this response because:Immediately after I submitted a complaint, I was sent a bill along with an untruthful explanation of what occurred at my home
This person should not have access to me nor try and bill me for an unauthorized treatmentThis business practice is not only unethical but also dangerousYou cannot just walk on to someone's property unauthorized! This is known as Trespassing!
Regards,
*** ***
I closed the account and waived the cancellation fee of $plus tax. The customer still had one service left on her agreement and I have waived the treatment and the fee. She has a $balance with us. Please let me know if you need any additional information
Complaint: ***
I am rejecting this response because:I have not received a Formal written apology! I do NOT wish to conduct any further business with this Company!
Regards,
*** ***
the account looks like it has been resolved - I called the customer on 10/to confirm and am waiting for a call back I will respond with resolution once I hear back from the customerthank you - *** ***
I spoke with ***, this issue has been resolved - [redacted] ***
This issue has been resolved; I spoke with ** *** and we will be issuing a refund in the amount of $62.51.*** *** - Manager White Knight Pest Control
I did try to call the customer on 12/6/and she did not return my call. Her acct is closed and her balance has been marked as zero
We have spoken with this customer and their home has been serviced
This has been fully taken care of with the customer
This issue has been resolved The account was closed with a zero balance and the cancel fee was waived The customer has been notified Thank you - *** ***
I spoke with the customer on 5/5/and the issue has been resolved - *** ***
This has been taken care of with the customer
We apologize for the mistake in setting up Mr*** treatment schedule and for the inconvenience it caused. We appreciate the communication which allows our company to improve. We will cancel out the account with no further charges and hope you will consider our company down the
road. Thank you again for expressing your concerns with our company at this time.sincerely,*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** *** *** Sent: Wednesday, March 16, 12:PM To: info ***
Subject: Complaint ID #*** - Resolution Reached Good Morning, I contacted the owner of White Knight, Chip White at *** this morning (3/16/16) and he has resolved the issue by removing the cancellation fee and reducing the balance to $thank you *** ***
I did speak with Ms *** *** and this issue is resolved to her satisfatction
Mrs*** ***, First and foremost, we want to apologize for the inconvenient situation of having unwelcomed guests damage your home the way they didWe can guarantee you when our technician went and took care of your home for the first time, he would have brought it to your attention if
suspicion of any rat activity or rat droppings, and follow up with taking care of the situationRats do tend to invade homes at any time, therefore if they did show up after treatment, if would have been the perfect time for us to be contacted and immediately take actionDue to the service guarantee that we offer for our customers, White Knight strives to keep our customer’s faith in our duty to protect homes from intruders and maintain that shield as long as possibleUnder our agreement, it is stated that if between your regular scheduled treatments you need additional services, need the inside treated, or you are not satisfied, please call White Knight Pest Control and we will return to service your home free of chargeWe value you as our customer and want to keep your loyalty, therefore if it is possible please contact us/or let us contact you for a possible arrangement that can be made to fully take care of those rats and be able to have your home protected from any further intruders that might come along in the futureWe will love to hear from you soon Thank you, White Knight Pest Control
Our representative has spoken with *** *** on 7/8/and resolved the issues via phone call
Complaint: ***
I am rejecting this response because:Immediately after I submitted a complaint, I was sent a bill along with an untruthful explanation of what occurred at my home
This person should not have access to me nor try and bill me for an unauthorized treatmentThis business practice is not only unethical but also dangerousYou cannot just walk on to someone's property unauthorized! This is known as Trespassing!
Regards,
*** ***
Spoke with the customer on 4/22/and issue has been resolved - *** ***
7/31/*** from White Knight Pest Control contacted Ms*** by phone and resolved this issue
I closed the account and waived the cancellation fee of $plus tax. The customer still had one service left on her agreement and I have waived the treatment and the fee. She has a $balance with us. Please let me know if you need any additional information
Complaint: ***
I am rejecting this response because:I have not received a Formal written apology! I do NOT wish to conduct any further business with this Company!
Regards,
*** ***
the account looks like it has been resolved - I called the customer on 10/to confirm and am waiting for a call back I will respond with resolution once I hear back from the customerthank you - *** ***
This account was closed on 1/31/- Thank you, *** ***