The issue on this account was resolved prior to [redacted] (who is not the signed account holder) filing this complaint - The amount was voided and the account closed with a zero balance. Thank you
Complaint: [redacted]
I am rejecting this response because:Im happy that they have all their figures down, however White Knight did not come out and spray for insects like they were suppose to. I even asked them to show me the signature of who signed and they told me that it was not legible and they could not even read it or will not hold anyone to it. The funny part is that is was not even our signature because no one has been to the house. We have only seen them a total of 3 times in a year and they drafted from our bank account every month regardless of coming out. I think this is horrible business practice that a company can keep charging you for only 3 services provided. I tried to to settle this over the phone for several months and not one person wanted to treat me with respect but now that they have been reported they want to break it down. This company has to be stopped. Look on Yelp and Google and see all the exact identical complaints and you will see an on going issue. I refuse to be taken advantage of. I own my own business and would never do this to any of my clients.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
I am rejecting this response because: Well this a great that they finally made a zero balance on my account after several failed attempts to get them to respond to me.However are they not even going to credit mefor not coming out to our house and treating our house and yard that we have paid for the entire past year? We were charged for their service and they never even showed up. I was expecting a partial refund for non service.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because I have noticed that I am having better luck with getting rid of my carpenter ant problem and scorpion problem with products that I have purchased from Lowe's and The Home Depot. I purchased a recommended product to use outside and inside of my home about 10 days ago, and I am already noticing a large decrease in activity. I didn't get these immediate results with the company's professional products though. At this point I would like for my contract to be closed without the break of contract fee so that I can continue buying my products from [redacted] and The [redacted] for better and faster results.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that the account was set up in my mother's name but it was my card that was paying for the service so that company still needs to be reprimanded or what ever it is that the Revdex.com does to companies that take advantage of their customers.
Regards,
[redacted]
I called [redacted] and explained that she signed the 12 month agreement and initialed where it talked about the cancellation fee and the service guarantee. She decided it would be cheaper to keep the account. I waived a late fee in the amount of $10.83 and removed the cancel fee....
I made payment arrangements with [redacted] to pay the past due amount of $97.41 by January 20, 2016. This issue is resolved.
One of our employees spoke with [redacted] on 4/26/16 below are notes from that conversation taken at the time of the call. Additionally her account has been flagged to insure that this would not happen again. [redacted] tried to call here back on 4/26/16 and I did try to call her today to offer to waive the fee for her last service and got a recording that her voice mail was full.04/26/16::: Called customer to See about scheduling her no answer lm CFNotes[redacted] 4/26/2016 2:00 CST04/26/16::: Called [redacted] from Revdex.com complaint :: I let her express her concerns which are::: She stated she has asked that no one treat if she is not home she has previously been assaulted and doesn't trust anyone around her home , the tech was in her back yard with out her permission and it scared her, she stated that when she told him he was not allowed to treat that he told her im doing my dam Job and you nor the police can stop me from doing what my boss has told me to do .I filled the report with the police > I apologized for her treatment that day and assured her that each time she comes up for service that she will only be scheduling the treatments with me and we will make sure its a time she is needing and that the interior is done each time and that we make sure that [redacted] is never at her home again and that we will give her this service for free she said okay that sounds great thank you very much , and that she needed to go to the dog park and she will call me back and schedule to have the interior treated . again apologized and let her know I look forward to hearing from her . will try later in the day if not . CFNotes[redacted] 4/26/2016 8:53 CSTFOR THE TIME BEING SHE NEEDS TO SPEAK TO [redacted] ONLYRed Note[redacted] 4/26/2016 8:54 CSTCODE BLUE [redacted] ONLY::MUST VERBALLY CONFIRM OR DO NOT TREAT :: DO NOT SEND JR OR [redacted] :: MUST BE TIMED APPT AND CONFIRMED WITH [redacted] :: THERE WILL ALWAYS BE SPECIFICS :: IF NOT HOME DO NOT TREAT ::: INTERIOR ALWAYS .. MUST MUST FOLLOW CODE BLUE NOTES. SHE WILL CALL COPSRed Note Visible To Tech[redacted] 2/25/2016 8:54 CST
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted]. I will review collection information when it becomes available. At that time I will make a decision. If White Knight has taken the actions stated I will be content with the response.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The Office Manager [redacted] at number [redacted] called and we did discuss the issues and our final agreement was that she would remove ALL CHARGES and remove...
from collections. I then advised that I would respond to the Revdex.com once she has made these changes. I called her on Tuesday 06/07/2016 and today Wednesday 06/08/2016 and had to leave a voicemail both times. I have not heard back from her and the collection is still showing on my credit report with no actions taken by the company at this time.
Regards,
[redacted]
The issue on this account was resolved prior to [redacted] (who is not the signed account holder) filing this complaint - The amount was voided and the account closed with a zero balance. Thank you
Complaint: [redacted]
I am rejecting this response because:Im happy that they have all their figures down, however White Knight did not come out and spray for insects like they were suppose to. I even asked them to show me the signature of who signed and they told me that it was not legible and they could not even read it or will not hold anyone to it. The funny part is that is was not even our signature because no one has been to the house. We have only seen them a total of 3 times in a year and they drafted from our bank account every month regardless of coming out. I think this is horrible business practice that a company can keep charging you for only 3 services provided. I tried to to settle this over the phone for several months and not one person wanted to treat me with respect but now that they have been reported they want to break it down. This company has to be stopped. Look on Yelp and Google and see all the exact identical complaints and you will see an on going issue. I refuse to be taken advantage of. I own my own business and would never do this to any of my clients.
Regards,
[redacted]
a Representative from our office called and spoke with the customer this morning and this issue is resolved - lh
I spoke with the customer on 6/15 and refunded $7036 as resolution to this issue - [redacted]
I sent a response on 7/10 that this issue was resoolved with the customer - thank you [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint:...
[redacted]
I am rejecting this response because: Well this a great that they finally made a zero balance on my account after several failed attempts to get them to respond to me.However are they not even going to credit mefor not coming out to our house and treating our house and yard that we have paid for the entire past year? We were charged for their service and they never even showed up. I was expecting a partial refund for non service.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because I have noticed that I am having better luck with getting rid of my carpenter ant problem and scorpion problem with products that I have purchased from Lowe's and The Home Depot. I purchased a recommended product to use outside and inside of my home about 10 days ago, and I am already noticing a large decrease in activity. I didn't get these immediate results with the company's professional products though. At this point I would like for my contract to be closed without the break of contract fee so that I can continue buying my products from [redacted] and The [redacted] for better and faster results.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that the account was set up in my mother's name but it was my card that was paying for the service so that company still needs to be reprimanded or what ever it is that the Revdex.com does to companies that take advantage of their customers.
Regards,
[redacted]
I spoke with the customer today and this issue has been resolved - [redacted]
I called [redacted] and explained that she signed the 12 month agreement and initialed where it talked about the cancellation fee and the service guarantee. She decided it would be cheaper to keep the account. I waived a late fee in the amount of $10.83 and removed the cancel fee....
I made payment arrangements with [redacted] to pay the past due amount of $97.41 by January 20, 2016. This issue is resolved.
One of our employees spoke with [redacted] on 4/26/16 below are notes from that conversation taken at the time of the call. Additionally her account has been flagged to insure that this would not happen again. [redacted] tried to call here back on 4/26/16 and I did try to call her today to offer to waive the fee for her last service and got a recording that her voice mail was full.04/26/16::: Called customer to See about scheduling her no answer lm CFNotes[redacted] 4/26/2016 2:00 CST04/26/16::: Called [redacted] from Revdex.com complaint :: I let her express her concerns which are::: She stated she has asked that no one treat if she is not home she has previously been assaulted and doesn't trust anyone around her home , the tech was in her back yard with out her permission and it scared her, she stated that when she told him he was not allowed to treat that he told her im doing my dam Job and you nor the police can stop me from doing what my boss has told me to do .I filled the report with the police > I apologized for her treatment that day and assured her that each time she comes up for service that she will only be scheduling the treatments with me and we will make sure its a time she is needing and that the interior is done each time and that we make sure that [redacted] is never at her home again and that we will give her this service for free she said okay that sounds great thank you very much , and that she needed to go to the dog park and she will call me back and schedule to have the interior treated . again apologized and let her know I look forward to hearing from her . will try later in the day if not . CFNotes[redacted] 4/26/2016 8:53 CSTFOR THE TIME BEING SHE NEEDS TO SPEAK TO [redacted] ONLYRed Note[redacted] 4/26/2016 8:54 CSTCODE BLUE [redacted] ONLY::MUST VERBALLY CONFIRM OR DO NOT TREAT :: DO NOT SEND JR OR [redacted] :: MUST BE TIMED APPT AND CONFIRMED WITH [redacted] :: THERE WILL ALWAYS BE SPECIFICS :: IF NOT HOME DO NOT TREAT ::: INTERIOR ALWAYS .. MUST MUST FOLLOW CODE BLUE NOTES. SHE WILL CALL COPSRed Note Visible To Tech[redacted] 2/25/2016 8:54 CST
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted]. I will review collection information when it becomes available. At that time I will make a decision. If White Knight has taken the actions stated I will be content with the response.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I spoke with [redacted], this issue has been resolved - [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Good morning! Our Office spoke with Ms. [redacted] and this issue has been resolved. THANK YOU!
Complaint: [redacted]
I am rejecting this response because: The Office Manager [redacted] at number [redacted] called and we did discuss the issues and our final agreement was that she would remove ALL CHARGES and remove...
from collections. I then advised that I would respond to the Revdex.com once she has made these changes. I called her on Tuesday 06/07/2016 and today Wednesday 06/08/2016 and had to leave a voicemail both times. I have not heard back from her and the collection is still showing on my credit report with no actions taken by the company at this time.
Regards,
[redacted]
I spoke with the customer today and resolved this issue - Thank you
I spoke with Me [redacted] on 7/10 - this issue has been resolved. Thank you, [redacted]