In response to case # [redacted] , Mr [redacted] ; Destinations is in the process of speaking to *** as well as [redacted] as there are issues that each entity must address We apologize for the delay, however this response was received on 11/30/we assume Mr [redacted] does not know we have days to respond Destinations wants to assure the Revdex.com and Mr [redacted] that his complaint is being addressed diligently***, for their part, has reached out to Mr [redacted] on December 8th and again today December 9th, ***, *** employee # ***, customer service department/Complaint Division called to speak to Mr [redacted] and left messages for a return callMr [redacted] has not returned a call [redacted] can be reached at Destinations and Mr [redacted] has that number In any event, Destinations, *** and [redacted] are, and have been, in the process of responding however, we ask for an extension as the timeshare question takes a little more time to addressWe expect this to be completed next week( [redacted] Destinations.pdf)
2/8/I have had no response from Destinations Travel/VSAOf the two credit cards in dispute that we placed the $11,membership amount, [redacted] has issued a temporary credit for the contract being "cancelled"The merchant has days to respond to this matterIf merchant fails to respond within the days, the credit becomes permanent The MOAttorney General has asked me to file this complaint with their office, which I am in the process of filing
(The consumer indicated he/she DID NOT accept the response from the business.) We do NOT feel that this retired military couple should have to spend more time and money to retrieve our payment from ***, a company who LIED, SCAMMED, and CHEATED us [redacted] portrayed themselves as a truthful companyBUT AFTER MONTHS, we found out that they LIED to usIf they were any kind of an honest company with a conscience, they would return our money as they did NOT do as they saidThey did nothing but LIE!
(The consumer indicated he/she DID NOT accept the response from the business.) What do they mean by hrsmandatory mediation? How? When? What are they expecting from us? It sounds like a way for them to try to wiggle out of their agreement to meWhere do I go from here?
September 21, RE: Revdex.com Case ID: [redacted] We are in receipt of [redacted] and [redacted] ***'s complaint and offer the following - The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation Respectfully, [redacted] VSA Holdings, Inc Administration ( [redacted] - bus resp.pdf)
(The consumer indicated he/she DID NOT accept the response from the business.) Nobody would ever return our calls or emails, but now that we have filed a complaint they want to make contactAgain another example of poor customer service
I have contract proof that [redacted] from Destinations was a representative of [redacted] ***I posted the contract on [redacted] and the respondees agree that [redacted] was the representative Based on this, I feel as though there was fraudulent representation in the seminar that was presented by Destinations
(The consumer indicated he/she DID NOT accept the response from the business.) We do not accept the merchant's response to our disputeThere is nothing to mediateWe realized within hours that we did not belong in this contract and called our representative at Destinations with our decisionWe HAD to change our minds due to the financial hardship and physical restrictions, both of us nearing years of ageWe are consumers who were lead to believe that the membership would end our timeshare worries and joined ONLY because of thatThe podium speaker, [redacted] and our Destinations representative, convinced my husband with great and scary detail as to how timeshare owners are badgered by gangs of attorneys for the fees of the timeshares for years and how estates are targeted and the children of the owners are held responsible, etc., and my husband jumped at the opportunity at what we thought was a TRADE OF THE TIMESHARE for a travel membership, just to get rid of timeshare On arrival home we immediately called our Destinations representative [redacted] My first words were "We have to get out of this contract" and it was met with how much we were going to enjoy the travel membership***'s next question was "What do we have to do to get out of this contract?" and What would it cost us to get out of this contract? and What options do we have? We then were told there would be no maintenance fees for the timeshare any longer, etc., changing the subject and NEVER answering my questionsHe said to make a list of questions for the [redacted] who were "taking" our timeshareHe never once responded to my please about what I needed to do to "get out of the Contract." 12/5/Two hours later [redacted] called back, offering a bigger discount ($5,000) than the first contractHe said the new Contract would be sent to us in Colorado for signature 12/7/ [redacted] phone call to [redacted] Again, stressed to Destinations Repthat even with the large discount on the new Contract we were unable to handle that kind of expenseHe seemed shocked when I told him I had contacted my home timeshare people and they were willing to "take-back" our timeshare and we did not need their services after allHe said "Good, that will save you some money." I might add it saves Destinations a considerable amount of effort, also I again told him I had to CANCEL OUR CONTRACTHe stated it was "too late, the deadline was Saturday 12/5/ I argued that weekends didn't count as business daysHe replied they are open on weekends and thus count them as business daysI pleaded with him about what did we have to do to get out of the contract or what would it cost us to get outHe replied that it was too late and he wanted to get back to his football gameEnd of phone call Then our Missouri contacts advised us that Missouri Law allows for a ten-day rescission period and we realized we'd been mislead once again 12/7/Placed the contract amount on our two credit cards in Dispute We signed the new contract on 12/13/for a new amount and on 12/14/following due diligence we exercised our rights under the contract, item #4, sending all materials back to Destinations in accordance with their directions for rescission, via First Class Mail along with our Cancellation Notice of Dec 14, 2015, signed by us We have used due diligence in notifying the parties we knew to be involved in decision making as to our rescission, such as the man known to us to be the Sales Rep/Closer/Speaker [redacted] and also our agent talking directly with the owner of Destinations on two occasions during JanuaryWe explained our position as financial and health related, and we blindly accepted that the speaker was being honest in his portrayal of the timeshare industryWe desire to rescind this transaction in it's entirety, because we understand that the laws of Missouri allow us to do soOur desire is for Destinations to credit the $to each of our credit cards and allow us to rescind the membership contract Sincerely, Mr & Mrs [redacted] ***
We are submitting this written response as a follto our phone call to the Missouri Revdex.com on 5/4/at 9:AMWe spoke first with ***, then with *** [redacted] indicated that there was an Administrative Hold on this account, and there is nothing that we, as the consumer, could do to move things alongHowever, we do want to respond to the 5/rebuttal from a company called VSA As stated in our 4/20/letter, the product delivered was not the product that was demonstrated by the representative from Destinations It is our position that their fraudulent sales presentation and failure to provide the product they demonstrated has rendered the contract null and voidIt is also our belief that this company intentionally does not allow access to their product until it is too late for the consumer to opt outHowever, in good faith, we have tried to have conversations with representatives from management of Destinations, to no availFrom the first day we contacted [redacted] and later Destinations, we have begged to speak with someone from managementWe have been put through to customer service, who assured us that a member of management, namely [redacted] or [redacted] , would be contacting usNo call cameWe received a phone call from the sales rep, ***, who admitted that we did not receive the product he demonstrated and told us again that his manager would be contacting usNo call cameWe waited in our home for entire days for this call and days later no call has comeYet, on May 3, the company is responding to the Missouri Revdex.com complaint that we have not requested mediationIt seems that this is a stall tactic from a company who we have repeatedly tried to contact, yet have received no responseThese are not the actions of a company that wishes to have a discussion In addition, we do not even know who VSA isWe had no contract with a company called VSAOur contracts were with Destinations and with [redacted] Our research has indicated that the various businesses involved with this particular scam has hampered the ability of law enforcement to put an end to their taking advantage of unsuspecting senior citizensAnd now, they want us to incur additional costs to return to Missouri for mediationThis will involve the cost of mediation (approx$500), round trip transportation, lodging and meals for an indeterminate amount of time, at yet an additional cost, all to defend ourselves because this company fraudulently presented one product and delivered another one entirely Due to a Revdex.com complaint that we have filed in Florida against [redacted] , we received a call from [redacted] on Thursday, May 5, 2016, and we set up a conference call for Friday, May at 3:PMDuring this conversation, Mr [redacted] stated that, although his company is the "fulfillment" company, he is not a representative of Destinations, but rather acts as a liaison to themNo mention of a company called VSA was madeWe explained our position; that we do not have access to the product that was presented during the sales presentationHe admitted that we are not provided access to the same website that is used during their presentationThis is in keeping with what we have previously reported we were told by [redacted] at [redacted] on 4/15/16, when we began questioning the product delivered, and also in keeping with the conversation that took place with [redacted] on 4/20/16, when he admitted that the site he had shown during the sales promo was what travel agents useAt that time, [redacted] asked if giving me access to the product that he had demonstrated would satisfy meWe declined this offer at this time, stating that we had no faith in their companyUpon hearing this, [redacted] stated that this was not a possible resolution anywayI reiterated that I specifically asked if we would have access to all that was being presented during the sales presentationThis seems to have boiled down to a matter of semantics...his response is that we do have access...if we fill out a travel request, [redacted] will send us an itinerary within hoursIf that is not to our liking, we make another request, wait another hours, etcFrom our perspective, that is not having the same access that was demonstrated during the sales presentationWe cannot sit down at the computer and look at all available options, then select the option that fits us bestThe only options we have are what *** chooses to share with usWe have no means of seeing what is actually available and, had that been explained to us during the sales presentation, we would have had no interest in purchasing this productAt the sales presentation we were assured that we would have access to everything that was shown As we explained to [redacted] ***, there is no chance of ever creating a bond of trust with this company at this junctureAs a resolution, [redacted] first offered that Destinations refund $of our purchase price along with $in travel vouchersLater in the conversation, he enhanced this offer to a $refund toward our purchase price, with $in travel vouchersWe indicated that, given the fact that we did not receive the product that was demonstrated to us, and that the bond of trust in this company is irreparably damaged, we simply wished to have our entire purchase price refunded and go our separate waysAs if we were not distrusting enough of this company, learning from [redacted] that, what [redacted] had offered during his aforementioned phone call on 4/20/(namely, access to the site he had presented during his sales promotion) would not have been a possibility even if we had been interested only added to our distrustThis is a clear indication to us that this company is willing to promise anything to make a sale, with no regard for what is the truth [redacted] also acknowledged that he can understand our frustration that no one from Destinations management has gotten back to us, and he has indicated that he will see to it that this will happenWe are not hopefulIn addition, upon learning that we have filed a dispute of this purchase with our credit card company, [redacted] stated that, if the credit card company sides with us, the entire issue will be mootHe stated that, because the credit card company was involved, we should take no further action until notifiedHe also asked that we contact him at the phone number that he previously provided when we get the result of our disputeWe also requested that, due to our intense distrust and intent to sever relations with these companies (or, apparently, any other companies that might come out of the woodwork) no membership fees be charged to our credit cardHe assured us that our membership would be put on holdAs previously stated, we have returned all membership material to Destinations In addition to Revdex.com complaints in Missouri and Florida, we have filed complaints with both the Missouri Attorney General and the Florida Attorney GeneralWe have initiated a dispute with our credit card company and we are in the process of filing a complaint with the Federal Trade CommissionWe hope that these efforts will result in a full refund of our purchase price, as we have not used, nor will we ever use, this productIt is useless
(The consumer indicated he/she DID NOT accept the response from the business.) We feel [redacted] LIED to us and should refund all the money that we have paid to them When we first went to the [redacted] presentation in Oct 2013, we were singled out by salesman [redacted] and others because we owned a time shareWe had no intentions of buying anything as we explained to them that we are a retired couple and can NOT afford a maintenance fee for a time share AND their travel plan! After each protest and reason as to why we could NOT purchase their plan, [redacted] would very loudly say "YOUR TIME SHARE IS GONE!" He explained that [redacted] buys unwanted time shares and that we would no longer OWN one or be responsible for the maintenance fees, so we could then afford their travel planWe were excited to be free of the time share and could travel with our familyLIE, LIE, LIE! Before papers were signed, I was alone with assistant [redacted] I asked her if they really were buying our time share and she assured me that they were a reputable company that keeps their word, unlike others in BransonLIE, LIE, LIE! When we returned home we paid Sumday Vacations for transfer fees and paper work FOR MONTHS we thought our time share was GONE! We did not use the travel plan, but every months we paid $for ***'s membership fee In Dec 2914, we received a bill for the maintenance of our time shareWe sent the bill back with a note that said that we did not own the time share any more and that it was sold months ago A week before Christmas 2014, we received a letter from Sumday Vacations saying that they could not sell the time share and we had to respond within days or we would loose our $We were shocked to find our that the time share was STILL OURS! LIE, LIE, LIE! We would have a fee to pay! After several [redacted] calls, they advised us to email for a refund from Sumday VacationsThey promptly returned our $ When I asked [redacted] about returning our money for the travel plan as we not have a maintenance fee to pay, they said that [redacted] handles thatWhen I explained to him that we would have NOT purchased their travel plan without the selling of the time share and asked for the return of our money as Sumday had done, he said many times, "THAT ISN'T GOING TO HAPPEN!" We visited with [redacted] many timesHe told us that there isn't anything we can do, we should be happy to get $back, there is NOT going to be a refund, and he only handles complaints! He also told us that we did NOT want to go the hour arbitration route as we would have to travel back to Branson, pay for lodging and meals, pay for an attorney, and pay for 1/of the court costs and that would be more than the $we paid in the first place and we should just forget about it as nothing could be done! Just be happy with the plan from them! We have called and left messages, but [redacted] is not returning any of our calls nowSo we have stopped paying the month membership We felt scammed, stuck, foolish, furious, lied to, and taken advantage ofWe listened to and believed this company and thought we were doing the best for our family [redacted] wanted us to just forget about the money we paid them as they LIED, LIED, LIED to usThey seem content in the fact that they can scam families and not be held accountableThey just LIE, LIE, LIE!
Member admits to only trying to use the service a few times, and to saving money on some trips. Member did not attempt to exercise the prices match guarantee to provide evidence that the saved money on the same itinerary through another provider We have not received any information form member that indicates they re entitle to a refund or that VSA or the fullfillment company has failed in any of their obligations to member
December 23,
Revdex.com
*** * *** *** *** *
Springfield, MO
RE:
Revdex.com
Case
ID:
***
*** ***
In response to case # ***, Mr*** ***; Destinations has spoken with *** *** as
well as ***
As per Mr***'s request; *** ***, Inchas cancelled the transfer of his ***
property***, for their part, has reached out to Mr*** to try and come to a resolution;
however Mr*** has declined all resolutions offered
The contract between Destinations/VSA Holdings, Incand Mr*** requires the parties to
participate in good faith in mediation in Greene County, Missouri for at least three hours as a
condition precedent to making any complaint to any third party or initiating litigationMr***
has failed/refused to participate in mandatory mediation as required by the contract
Mr*** can call me to smediationHe can reach me by calling ***, Monday --
Friday, 8:00am -- 4:00pm Central Standard Tim (***DestinationsResponse.pdf)
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not help us obtain the advantages promised to us for use in Branson, MOWe never were and still are not interested in cruises, resorts, etc., but enjoy Branson and were told we would get assistance with travel, lodging and rental carsNow this company is not even available to us at this siteAnother rip-off with promises never intended for us to collect
September 7,
RE: Revdex.com Case ID: *** *** ***
We are in receipt of *** ***'s complaint and offer the following -
The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation
Respectfully,
*** *** ***
VSA Holdings,Inc
Administration (*** - bus resp.pdf)
Initial Business Response /* (1000, 9, 2016/01/27) */
Dear Ms***,
We are in receipt of *** *** ***'s complaint and offer the following-
The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the
complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation
Respectfully,
*** ***
VSA Holdings, Inc
Administration
Initial Consumer Rebuttal /* (3000, 11, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First we saw Destinationsthere was no mention of VSA Holdings, IncThere is no contract with this company
This is the 2nd company that Destinations has foisted on us that we did not contract with
There is no mention of any mandatory hour mediation in any contract with Destinations
I am forwarding a copy of this to our lawyer and the MO Attorney General's Office as well as the banks regarding a merchant dispute
Hello, I hope this find you wellPlease find in the attachment case ID #***, as well as the required documentsIf you have any questions, please do callRespectfully, *** ***
In response to case # [redacted] , Mr [redacted] ; Destinations is in the process of speaking to *** as well as [redacted] as there are issues that each entity must address We apologize for the delay, however this response was received on 11/30/we assume Mr [redacted] does not know we have days to respond Destinations wants to assure the Revdex.com and Mr [redacted] that his complaint is being addressed diligently***, for their part, has reached out to Mr [redacted] on December 8th and again today December 9th, ***, *** employee # ***, customer service department/Complaint Division called to speak to Mr [redacted] and left messages for a return callMr [redacted] has not returned a call [redacted] can be reached at Destinations and Mr [redacted] has that number In any event, Destinations, *** and [redacted] are, and have been, in the process of responding however, we ask for an extension as the timeshare question takes a little more time to addressWe expect this to be completed next week( [redacted] Destinations.pdf)
2/8/I have had no response from Destinations Travel/VSAOf the two credit cards in dispute that we placed the $11,membership amount, [redacted] has issued a temporary credit for the contract being "cancelled"The merchant has days to respond to this matterIf merchant fails to respond within the days, the credit becomes permanent The MOAttorney General has asked me to file this complaint with their office, which I am in the process of filing
(The consumer indicated he/she DID NOT accept the response from the business.) We do NOT feel that this retired military couple should have to spend more time and money to retrieve our payment from ***, a company who LIED, SCAMMED, and CHEATED us [redacted] portrayed themselves as a truthful companyBUT AFTER MONTHS, we found out that they LIED to usIf they were any kind of an honest company with a conscience, they would return our money as they did NOT do as they saidThey did nothing but LIE!
(The consumer indicated he/she DID NOT accept the response from the business.) What do they mean by hrsmandatory mediation? How? When? What are they expecting from us? It sounds like a way for them to try to wiggle out of their agreement to meWhere do I go from here?
September 21, RE: Revdex.com Case ID: [redacted] We are in receipt of [redacted] and [redacted] ***'s complaint and offer the following - The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation Respectfully, [redacted] VSA Holdings, Inc Administration ( [redacted] - bus resp.pdf)
(The consumer indicated he/she DID NOT accept the response from the business.) Nobody would ever return our calls or emails, but now that we have filed a complaint they want to make contactAgain another example of poor customer service
see attached doc ( [redacted] - more cus info.pdf)
I have contract proof that [redacted] from Destinations was a representative of [redacted] ***I posted the contract on [redacted] and the respondees agree that [redacted] was the representative Based on this, I feel as though there was fraudulent representation in the seminar that was presented by Destinations
(The consumer indicated he/she DID NOT accept the response from the business.) We do not accept the merchant's response to our disputeThere is nothing to mediateWe realized within hours that we did not belong in this contract and called our representative at Destinations with our decisionWe HAD to change our minds due to the financial hardship and physical restrictions, both of us nearing years of ageWe are consumers who were lead to believe that the membership would end our timeshare worries and joined ONLY because of thatThe podium speaker, [redacted] and our Destinations representative, convinced my husband with great and scary detail as to how timeshare owners are badgered by gangs of attorneys for the fees of the timeshares for years and how estates are targeted and the children of the owners are held responsible, etc., and my husband jumped at the opportunity at what we thought was a TRADE OF THE TIMESHARE for a travel membership, just to get rid of timeshare On arrival home we immediately called our Destinations representative [redacted] My first words were "We have to get out of this contract" and it was met with how much we were going to enjoy the travel membership***'s next question was "What do we have to do to get out of this contract?" and What would it cost us to get out of this contract? and What options do we have? We then were told there would be no maintenance fees for the timeshare any longer, etc., changing the subject and NEVER answering my questionsHe said to make a list of questions for the [redacted] who were "taking" our timeshareHe never once responded to my please about what I needed to do to "get out of the Contract." 12/5/Two hours later [redacted] called back, offering a bigger discount ($5,000) than the first contractHe said the new Contract would be sent to us in Colorado for signature 12/7/ [redacted] phone call to [redacted] Again, stressed to Destinations Repthat even with the large discount on the new Contract we were unable to handle that kind of expenseHe seemed shocked when I told him I had contacted my home timeshare people and they were willing to "take-back" our timeshare and we did not need their services after allHe said "Good, that will save you some money." I might add it saves Destinations a considerable amount of effort, also I again told him I had to CANCEL OUR CONTRACTHe stated it was "too late, the deadline was Saturday 12/5/ I argued that weekends didn't count as business daysHe replied they are open on weekends and thus count them as business daysI pleaded with him about what did we have to do to get out of the contract or what would it cost us to get outHe replied that it was too late and he wanted to get back to his football gameEnd of phone call Then our Missouri contacts advised us that Missouri Law allows for a ten-day rescission period and we realized we'd been mislead once again 12/7/Placed the contract amount on our two credit cards in Dispute We signed the new contract on 12/13/for a new amount and on 12/14/following due diligence we exercised our rights under the contract, item #4, sending all materials back to Destinations in accordance with their directions for rescission, via First Class Mail along with our Cancellation Notice of Dec 14, 2015, signed by us We have used due diligence in notifying the parties we knew to be involved in decision making as to our rescission, such as the man known to us to be the Sales Rep/Closer/Speaker [redacted] and also our agent talking directly with the owner of Destinations on two occasions during JanuaryWe explained our position as financial and health related, and we blindly accepted that the speaker was being honest in his portrayal of the timeshare industryWe desire to rescind this transaction in it's entirety, because we understand that the laws of Missouri allow us to do soOur desire is for Destinations to credit the $to each of our credit cards and allow us to rescind the membership contract Sincerely, Mr & Mrs [redacted] ***
We are submitting this written response as a follto our phone call to the Missouri Revdex.com on 5/4/at 9:AMWe spoke first with ***, then with *** [redacted] indicated that there was an Administrative Hold on this account, and there is nothing that we, as the consumer, could do to move things alongHowever, we do want to respond to the 5/rebuttal from a company called VSA As stated in our 4/20/letter, the product delivered was not the product that was demonstrated by the representative from Destinations It is our position that their fraudulent sales presentation and failure to provide the product they demonstrated has rendered the contract null and voidIt is also our belief that this company intentionally does not allow access to their product until it is too late for the consumer to opt outHowever, in good faith, we have tried to have conversations with representatives from management of Destinations, to no availFrom the first day we contacted [redacted] and later Destinations, we have begged to speak with someone from managementWe have been put through to customer service, who assured us that a member of management, namely [redacted] or [redacted] , would be contacting usNo call cameWe received a phone call from the sales rep, ***, who admitted that we did not receive the product he demonstrated and told us again that his manager would be contacting usNo call cameWe waited in our home for entire days for this call and days later no call has comeYet, on May 3, the company is responding to the Missouri Revdex.com complaint that we have not requested mediationIt seems that this is a stall tactic from a company who we have repeatedly tried to contact, yet have received no responseThese are not the actions of a company that wishes to have a discussion In addition, we do not even know who VSA isWe had no contract with a company called VSAOur contracts were with Destinations and with [redacted] Our research has indicated that the various businesses involved with this particular scam has hampered the ability of law enforcement to put an end to their taking advantage of unsuspecting senior citizensAnd now, they want us to incur additional costs to return to Missouri for mediationThis will involve the cost of mediation (approx$500), round trip transportation, lodging and meals for an indeterminate amount of time, at yet an additional cost, all to defend ourselves because this company fraudulently presented one product and delivered another one entirely Due to a Revdex.com complaint that we have filed in Florida against [redacted] , we received a call from [redacted] on Thursday, May 5, 2016, and we set up a conference call for Friday, May at 3:PMDuring this conversation, Mr [redacted] stated that, although his company is the "fulfillment" company, he is not a representative of Destinations, but rather acts as a liaison to themNo mention of a company called VSA was madeWe explained our position; that we do not have access to the product that was presented during the sales presentationHe admitted that we are not provided access to the same website that is used during their presentationThis is in keeping with what we have previously reported we were told by [redacted] at [redacted] on 4/15/16, when we began questioning the product delivered, and also in keeping with the conversation that took place with [redacted] on 4/20/16, when he admitted that the site he had shown during the sales promo was what travel agents useAt that time, [redacted] asked if giving me access to the product that he had demonstrated would satisfy meWe declined this offer at this time, stating that we had no faith in their companyUpon hearing this, [redacted] stated that this was not a possible resolution anywayI reiterated that I specifically asked if we would have access to all that was being presented during the sales presentationThis seems to have boiled down to a matter of semantics...his response is that we do have access...if we fill out a travel request, [redacted] will send us an itinerary within hoursIf that is not to our liking, we make another request, wait another hours, etcFrom our perspective, that is not having the same access that was demonstrated during the sales presentationWe cannot sit down at the computer and look at all available options, then select the option that fits us bestThe only options we have are what *** chooses to share with usWe have no means of seeing what is actually available and, had that been explained to us during the sales presentation, we would have had no interest in purchasing this productAt the sales presentation we were assured that we would have access to everything that was shown As we explained to [redacted] ***, there is no chance of ever creating a bond of trust with this company at this junctureAs a resolution, [redacted] first offered that Destinations refund $of our purchase price along with $in travel vouchersLater in the conversation, he enhanced this offer to a $refund toward our purchase price, with $in travel vouchersWe indicated that, given the fact that we did not receive the product that was demonstrated to us, and that the bond of trust in this company is irreparably damaged, we simply wished to have our entire purchase price refunded and go our separate waysAs if we were not distrusting enough of this company, learning from [redacted] that, what [redacted] had offered during his aforementioned phone call on 4/20/(namely, access to the site he had presented during his sales promotion) would not have been a possibility even if we had been interested only added to our distrustThis is a clear indication to us that this company is willing to promise anything to make a sale, with no regard for what is the truth [redacted] also acknowledged that he can understand our frustration that no one from Destinations management has gotten back to us, and he has indicated that he will see to it that this will happenWe are not hopefulIn addition, upon learning that we have filed a dispute of this purchase with our credit card company, [redacted] stated that, if the credit card company sides with us, the entire issue will be mootHe stated that, because the credit card company was involved, we should take no further action until notifiedHe also asked that we contact him at the phone number that he previously provided when we get the result of our disputeWe also requested that, due to our intense distrust and intent to sever relations with these companies (or, apparently, any other companies that might come out of the woodwork) no membership fees be charged to our credit cardHe assured us that our membership would be put on holdAs previously stated, we have returned all membership material to Destinations In addition to Revdex.com complaints in Missouri and Florida, we have filed complaints with both the Missouri Attorney General and the Florida Attorney GeneralWe have initiated a dispute with our credit card company and we are in the process of filing a complaint with the Federal Trade CommissionWe hope that these efforts will result in a full refund of our purchase price, as we have not used, nor will we ever use, this productIt is useless
(The consumer indicated he/she DID NOT accept the response from the business.) We feel [redacted] LIED to us and should refund all the money that we have paid to them When we first went to the [redacted] presentation in Oct 2013, we were singled out by salesman [redacted] and others because we owned a time shareWe had no intentions of buying anything as we explained to them that we are a retired couple and can NOT afford a maintenance fee for a time share AND their travel plan! After each protest and reason as to why we could NOT purchase their plan, [redacted] would very loudly say "YOUR TIME SHARE IS GONE!" He explained that [redacted] buys unwanted time shares and that we would no longer OWN one or be responsible for the maintenance fees, so we could then afford their travel planWe were excited to be free of the time share and could travel with our familyLIE, LIE, LIE! Before papers were signed, I was alone with assistant [redacted] I asked her if they really were buying our time share and she assured me that they were a reputable company that keeps their word, unlike others in BransonLIE, LIE, LIE! When we returned home we paid Sumday Vacations for transfer fees and paper work FOR MONTHS we thought our time share was GONE! We did not use the travel plan, but every months we paid $for ***'s membership fee In Dec 2914, we received a bill for the maintenance of our time shareWe sent the bill back with a note that said that we did not own the time share any more and that it was sold months ago A week before Christmas 2014, we received a letter from Sumday Vacations saying that they could not sell the time share and we had to respond within days or we would loose our $We were shocked to find our that the time share was STILL OURS! LIE, LIE, LIE! We would have a fee to pay! After several [redacted] calls, they advised us to email for a refund from Sumday VacationsThey promptly returned our $ When I asked [redacted] about returning our money for the travel plan as we not have a maintenance fee to pay, they said that [redacted] handles thatWhen I explained to him that we would have NOT purchased their travel plan without the selling of the time share and asked for the return of our money as Sumday had done, he said many times, "THAT ISN'T GOING TO HAPPEN!" We visited with [redacted] many timesHe told us that there isn't anything we can do, we should be happy to get $back, there is NOT going to be a refund, and he only handles complaints! He also told us that we did NOT want to go the hour arbitration route as we would have to travel back to Branson, pay for lodging and meals, pay for an attorney, and pay for 1/of the court costs and that would be more than the $we paid in the first place and we should just forget about it as nothing could be done! Just be happy with the plan from them! We have called and left messages, but [redacted] is not returning any of our calls nowSo we have stopped paying the month membership We felt scammed, stuck, foolish, furious, lied to, and taken advantage ofWe listened to and believed this company and thought we were doing the best for our family [redacted] wanted us to just forget about the money we paid them as they LIED, LIED, LIED to usThey seem content in the fact that they can scam families and not be held accountableThey just LIE, LIE, LIE!
The business response to our complaint is not satisfactory
Initial Business Response /* (1000, 5, 2016/02/09) */
Member admits to only trying to use the service a few times, and to saving money on some trips. Member did not attempt to exercise the prices match guarantee to provide evidence that the saved money on the same itinerary through another provider We have not received any information form member that indicates they re entitle to a refund or that VSA or the fullfillment company has failed in any of their obligations to member
December 23,
Revdex.com
*** * *** *** *** *
Springfield, MO
RE:
Revdex.com
Case
ID:
***
*** ***
In response to case # ***, Mr*** ***; Destinations has spoken with *** *** as
well as ***
As per Mr***'s request; *** ***, Inchas cancelled the transfer of his ***
property***, for their part, has reached out to Mr*** to try and come to a resolution;
however Mr*** has declined all resolutions offered
The contract between Destinations/VSA Holdings, Incand Mr*** requires the parties to
participate in good faith in mediation in Greene County, Missouri for at least three hours as a
condition precedent to making any complaint to any third party or initiating litigationMr***
has failed/refused to participate in mandatory mediation as required by the contract
Mr*** can call me to smediationHe can reach me by calling ***, Monday --
Friday, 8:00am -- 4:00pm Central Standard Tim (***DestinationsResponse.pdf)
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not help us obtain the advantages promised to us for use in Branson, MOWe never were and still are not interested in cruises, resorts, etc., but enjoy Branson and were told we would get assistance with travel, lodging and rental carsNow this company is not even available to us at this siteAnother rip-off with promises never intended for us to collect
September 7,
RE: Revdex.com Case ID: *** *** ***
We are in receipt of *** ***'s complaint and offer the following -
The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation
Respectfully,
*** *** ***
VSA Holdings,Inc
Administration (*** - bus resp.pdf)
Initial Business Response /* (1000, 9, 2016/01/27) */
Dear Ms***,
We are in receipt of *** *** ***'s complaint and offer the following-
The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the
complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation
Respectfully,
*** ***
VSA Holdings, Inc
Administration
Initial Consumer Rebuttal /* (3000, 11, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First we saw Destinationsthere was no mention of VSA Holdings, IncThere is no contract with this company
This is the 2nd company that Destinations has foisted on us that we did not contract with
There is no mention of any mandatory hour mediation in any contract with Destinations
I am forwarding a copy of this to our lawyer and the MO Attorney General's Office as well as the banks regarding a merchant dispute
The conference call on Monday, February 12, at noon is fine.Revdex.com Complaint No*** ***
Hello, I hope this find you wellPlease find in the attachment case ID #***, as well as the required documentsIf you have any questions, please do callRespectfully, *** ***