Member signed contract on 12-02-15, then tried to rescind contract on 12-07-15, which was past the three day rescission time. Member made no effort to use the membership and has not made a complaint about the service. We have not received any information from member to entitle member to a refund or to suggest that VSA or the fulfillment company have failed in any of their obligations to member
Initial Business Response /* (1000, 21, 2015/09/11) */
September 7,
RE: Revdex.com Case ID: *** *** and *** ***
We are in receipt of *** and *** *** complaint and offer the following -
The contract between the complainant and VSA Holdings, Increquires three hours
of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation
September 25,
RE: Revdex.com Case ID: ***
Thank you for forwarding the additional information from Ms*** *** ***
We continue to be available for mediation in accordance with the contract
Respectfully,
*** *** ***
VSA Holdings, Inc
Administration (*** - 2nd bus resp.pdf)
As indicated, "A breach of contract signed at Destinations in Branson, Mo on 9/7/15," this complaint will need to be addressed with Destinations, the correct company.
[redacted], LLC does not offer any travel services nor did the clients pay us any money.
Please address this with the...
Initial Business Response /* (1000, 5, 2015/11/05) */
RE: Revdex.com Case ID: [redacted] Diane [redacted]
Dear Ms. [redacted]
Thank you for forwarding the complaint from Mrs. [redacted]
I have contacted International Travel Solutions; as this is the company that would be processing any dues from Mrs....
[redacted] account. An International Travel Solutions representative has informed men that a refund check for the sum of $59.00 for the dues processed has been sent today to Mrs. [redacted] A note has been placed in Mr. and Mrs. [redacted] client file where there are not to be any more dues processed nor will they be calling her/them to update their account.
Respectfully,
[redacted]
VSA Holdings, Inc.
Administration
From: [redacted] Date: Thursday, February 1, 2018...
This is in response to your email dated January 31, 2018 regarding setting up a conference call between you, [redacted], my husband and myself. My husband and I never heard of Destinations before and had we known you were a travel club we would never have attended your meeting. We do not want to be members of the Destinations Travel Club. We were mislead and hope we can resolve this issue and that Destinations will agree to refund the six thousand dollars ($6,000.00) that was charged to our credit card. We look forward to hearing from you and hopefully we can resolve this issue promptly. Please respond in writing. Sincerely, [redacted]
Good afternoon, I hope this finds you well today. Please find in the attachment case ID #[redacted], as well as the required documents. If you have any questions, please do call. Respectfully, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], per the email from [redacted], we are willing to conference to resolve our complaint. We are are still wishing to be refunded as we believe we were misled in the beginning. We are available tomorrow 2/6/18 at noon.
Sincerely,
[redacted] & [redacted]
Thank you for forwarding the additional information from Mrs. [redacted]. We continue to be available for mediation in accordance with the contract. Please refer back to the document titled "Terms and Conditions of Travel Membership What You Should Know about Your [redacted] Membership," item 8. Mediation.
Respectfully,
VSA Holdings, Inc.
Administration ([redacted] - Bus resp.pdf)
WE are in receipt of [redacted]'s complaint and offer the following -
the contract between the complaint and Destinations requires three hours of mandatory mediation prior to proceeding with the complaint. Please refer back to the document...
titled "Terms and Conditions of Travel Membership What You Should Know about Your [redacted] Membership," item 8. Mediation.
The consumer has not requested or completed the mandatory mediation. We will not comment upon the consumer's complaint prior to the mediation.
Respectfully,
[redacted]
VSA Holdings, Inc.
Administration ([redacted] - bus resp.pdf)
(The consumer indicated he/she DID NOT accept the response from the business.)
I am amenable to mediation in this process. However, I would have to travel to Branson, Mo to initiate/complete this process. Is there an alternative method because of the cost of travel and the limited travel time available?
(The consumer indicated he/she DID NOT accept the response from the business.)
What do they mean by 3 hrs. mandatory mediation? How? When? What are they expecting from us? It sounds like a way for them to try to wiggle out of their agreement to me. Where do I go from here?
To whom it my concern
I have been waiting for a response back from DESTINATIONS, but I guess I will respond again.
On Dec. 14, I did finally talk to [redacted] [redacted] on the phone. He told me that he talked to [redacted] and said we do not have to sell our timeshare, which is good. He also told me he was sorry we could not find a hotel deal in Osceola Ia. for Nov. 19, and that I should not judge the program on one call. He said I did not know how to use their website program, that I need to learn it and I will find the deals. I told him I have been comparing prices on their site to other sites for hotels, cars, cruises and condos for many cities and dates and most are the same price I can get on the free sites. I said check my searches on your website and you will see. He told me he didn't have time to do that. He then told me he will send us a check for $500.00 for our troubles. I did not take his $500.00 bribe.
He ended with if we want to cancel membership, we will have to go to Springfield for a 3 hour mediation - litigation process that we would have to pay half the cost. Isn't that what we are doing now with this complaint to the Revdex.com, and this is free.
As said before, WE WANT A FULL REFUND OF $5250.00, NO MORE $69.00 QUARTERLY FEES AND NO SPRINGFIELD MEDIATION PROCESS. I also do not want any more phone calls between myself and this company, I want to see everything said on this website so Revdex.com can see everything going on with this claim. I do not trust these people.
THANK YOU
[redacted]
Hello, I hope this find you well. Please find in the attachment case ID #[redacted], as well as the required documents. If you have any questions, please do call. Respectfully, [redacted]
In response to case # [redacted], Mr. [redacted]; Destinations is in the process of speaking to [redacted]
as well as [redacted] as there are issues that each entity must address.
We apologize for the delay, however this response was received on 11/30/2016 we assume Mr.
[redacted] does not know we have 15 days to respond.
Destinations wants to assure the Revdex.com and Mr. [redacted] that his complaint is being addressed
diligently. [redacted], for their part, has reached out to Mr. [redacted] on December 8th and again today
December 9th, 2016. [redacted], [redacted] employee # [redacted], customer service department/Complaint
Division called to speak to Mr. [redacted] and left messages for a return call. Mr. [redacted] has not
returned a call. [redacted] can be reached at Destinations and Mr. [redacted] has that number.
In any event, Destinations, [redacted] and [redacted] are, and have been, in the process of
responding however, we ask for an extension as the timeshare question takes a little more time
to address. We expect this to be completed next week. ([redacted]Destinations.pdf)
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I stated before nobody wanted to return phone calls or emails previously, and we will not take time off from our jobs to drive 3,hours to be bullied. We are standing firm on wanting a refund. I believe this is the right thing to do. We work hard for our money and really thought we was getting an awesome deal, instead we was taken advantage of.
Hello, Hope this find you well. Please find in the attachment case ID #[redacted], as well as the required documents. If you have any questions, please do call. Respectfully, [redacted]
Member never attempted to use service. There is no legitimate basis for the refund request. Destinations and [redacted] have fully honored all of their contract obligations.
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel [redacted] LIED to us and should refund all the money that we have paid to them.
When we first went to the [redacted] presentation in Oct 2013, we were singled out by salesman [redacted] and others because we owned a time share. We had no intentions of buying anything as we explained to them that we are a retired couple and can NOT afford a maintenance fee for a time share AND their travel plan! After each protest and reason as to why we could NOT purchase their plan, [redacted] would very loudly say "YOUR TIME SHARE IS GONE!" He explained that [redacted] buys unwanted time shares and that we would no longer OWN one or be responsible for the maintenance fees, so we could then afford their travel plan. We were excited to be free of the time share and could travel with our family. LIE, LIE, LIE!
Before papers were signed, I was alone with assistant [redacted]. I asked her if they really were buying our time share and she assured me that they were a reputable company that keeps their word, unlike others in Branson. LIE, LIE, LIE!
When we returned home we paid Sumday Vacations for transfer fees and paper work.
FOR 14 MONTHS we thought our time share was GONE! We did not use the travel plan, but every 3 months we paid $59 for [redacted]'s membership fee.
In Dec 2914, we received a bill for the maintenance of our time share. We sent the bill back with a note that said that we did not own the time share any more and that it was sold 14 months ago.
A week before Christmas 2014, we received a letter from Sumday Vacations saying that they could not sell the time share and we had to respond within 30 days or we would loose our $1000. We were shocked to find our that the time share was STILL OURS! LIE, LIE, LIE! We would have a fee to pay!
After several [redacted] calls, they advised us to email for a refund from Sumday Vacations. They promptly returned our $1000.
When I asked [redacted] about returning our money for the travel plan as we not have a maintenance fee to pay, they said that [redacted] handles that. When I explained to him that we would have NOT purchased their travel plan without the selling of the time share and asked for the return of our money as Sumday had done, he said many times, "THAT ISN'T GOING TO HAPPEN!" We visited with [redacted] many times. He told us that there isn't anything we can do, we should be happy to get $1000 back, there is NOT going to be a refund, and he only handles complaints! He also told us that we did NOT want to go the 3 hour arbitration route as we would have to travel back to Branson, pay for lodging and meals, pay for an attorney, and pay for 1/2 of the court costs and that would be more than the $6995 we paid in the first place and we should just forget about it as nothing could be done! Just be happy with the plan from them!
We have called and left messages, but [redacted] is not returning any of our calls now. So we have stopped paying the 3 month membership.
We felt scammed, stuck, foolish, furious, lied to, and taken advantage of. We listened to and believed this company and thought we were doing the best for our family.
[redacted] wanted us to just forget about the money we paid them as they LIED, LIED, LIED to us. They seem content in the fact that they can scam families and not be held accountable. They just LIE, LIE, LIE!
Member signed contract on 12-02-15, then tried to rescind contract on 12-07-15, which was past the three day rescission time. Member made no effort to use the membership and has not made a complaint about the service. We have not received any information from member to entitle member to a refund or to suggest that VSA or the fulfillment company have failed in any of their obligations to member
Initial Business Response /* (1000, 21, 2015/09/11) */
September 7,
RE: Revdex.com Case ID: *** *** and *** ***
We are in receipt of *** and *** *** complaint and offer the following -
The contract between the complainant and VSA Holdings, Increquires three hours
of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation
September 25,
RE: Revdex.com Case ID: ***
Thank you for forwarding the additional information from Ms*** *** ***
We continue to be available for mediation in accordance with the contract
Respectfully,
*** *** ***
VSA Holdings, Inc
Administration (*** - 2nd bus resp.pdf)
As indicated, "A breach of contract signed at Destinations in Branson, Mo on 9/7/15," this complaint will need to be addressed with Destinations, the correct company.
[redacted], LLC does not offer any travel services nor did the clients pay us any money.
Please address this with the...
proper company.
Initial Business Response /* (1000, 5, 2015/11/05) */
RE: Revdex.com Case ID: [redacted] Diane [redacted]
Dear Ms. [redacted]
Thank you for forwarding the complaint from Mrs. [redacted]
I have contacted International Travel Solutions; as this is the company that would be processing any dues from Mrs....
[redacted] account. An International Travel Solutions representative has informed men that a refund check for the sum of $59.00 for the dues processed has been sent today to Mrs. [redacted] A note has been placed in Mr. and Mrs. [redacted] client file where there are not to be any more dues processed nor will they be calling her/them to update their account.
Respectfully,
[redacted]
VSA Holdings, Inc.
Administration
From: [redacted] Date: Thursday, February 1, 2018...
This is in response to your email dated January 31, 2018 regarding setting up a conference call between you, [redacted], my husband and myself. My husband and I never heard of Destinations before and had we known you were a travel club we would never have attended your meeting. We do not want to be members of the Destinations Travel Club. We were mislead and hope we can resolve this issue and that Destinations will agree to refund the six thousand dollars ($6,000.00) that was charged to our credit card. We look forward to hearing from you and hopefully we can resolve this issue promptly. Please respond in writing. Sincerely, [redacted]
Good afternoon, I hope this finds you well today. Please find in the attachment case ID #[redacted], as well as the required documents. If you have any questions, please do call. Respectfully, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], per the email from [redacted], we are willing to conference to resolve our complaint. We are are still wishing to be refunded as we believe we were misled in the beginning. We are available tomorrow 2/6/18 at noon.
Sincerely,
[redacted] & [redacted]
Thank you for forwarding the additional information from Mrs. [redacted]. We continue to be available for mediation in accordance with the contract. Please refer back to the document titled "Terms and Conditions of Travel Membership What You Should Know about Your [redacted] Membership," item 8. Mediation.
Respectfully,
VSA Holdings, Inc.
Administration ([redacted] - Bus resp.pdf)
WE are in receipt of [redacted]'s complaint and offer the following -
the contract between the complaint and Destinations requires three hours of mandatory mediation prior to proceeding with the complaint. Please refer back to the document...
titled "Terms and Conditions of Travel Membership What You Should Know about Your [redacted] Membership," item 8. Mediation.
The consumer has not requested or completed the mandatory mediation. We will not comment upon the consumer's complaint prior to the mediation.
Respectfully,
[redacted]
VSA Holdings, Inc.
Administration ([redacted] - bus resp.pdf)
(The consumer indicated he/she DID NOT accept the response from the business.)
I am amenable to mediation in this process. However, I would have to travel to Branson, Mo to initiate/complete this process. Is there an alternative method because of the cost of travel and the limited travel time available?
(The consumer indicated he/she DID NOT accept the response from the business.)
What do they mean by 3 hrs. mandatory mediation? How? When? What are they expecting from us? It sounds like a way for them to try to wiggle out of their agreement to me. Where do I go from here?
To whom it my concern
I have been waiting for a response back from DESTINATIONS, but I guess I will respond again.
On Dec. 14, I did finally talk to [redacted] [redacted] on the phone. He told me that he talked to [redacted] and said we do not have to sell our timeshare, which is good. He also told me he was sorry we could not find a hotel deal in Osceola Ia. for Nov. 19, and that I should not judge the program on one call. He said I did not know how to use their website program, that I need to learn it and I will find the deals. I told him I have been comparing prices on their site to other sites for hotels, cars, cruises and condos for many cities and dates and most are the same price I can get on the free sites. I said check my searches on your website and you will see. He told me he didn't have time to do that. He then told me he will send us a check for $500.00 for our troubles. I did not take his $500.00 bribe.
He ended with if we want to cancel membership, we will have to go to Springfield for a 3 hour mediation - litigation process that we would have to pay half the cost. Isn't that what we are doing now with this complaint to the Revdex.com, and this is free.
As said before, WE WANT A FULL REFUND OF $5250.00, NO MORE $69.00 QUARTERLY FEES AND NO SPRINGFIELD MEDIATION PROCESS. I also do not want any more phone calls between myself and this company, I want to see everything said on this website so Revdex.com can see everything going on with this claim. I do not trust these people.
THANK YOU
[redacted]
Hello, I hope this find you well. Please find in the attachment case ID #[redacted], as well as the required documents. If you have any questions, please do call. Respectfully, [redacted]
In response to case # [redacted], Mr. [redacted]; Destinations is in the process of speaking to [redacted]
as well as [redacted] as there are issues that each entity must address.
We apologize for the delay, however this response was received on 11/30/2016 we assume Mr.
[redacted] does not know we have 15 days to respond.
Destinations wants to assure the Revdex.com and Mr. [redacted] that his complaint is being addressed
diligently. [redacted], for their part, has reached out to Mr. [redacted] on December 8th and again today
December 9th, 2016. [redacted], [redacted] employee # [redacted], customer service department/Complaint
Division called to speak to Mr. [redacted] and left messages for a return call. Mr. [redacted] has not
returned a call. [redacted] can be reached at Destinations and Mr. [redacted] has that number.
In any event, Destinations, [redacted] and [redacted] are, and have been, in the process of
responding however, we ask for an extension as the timeshare question takes a little more time
to address. We expect this to be completed next week. ([redacted]Destinations.pdf)
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I stated before nobody wanted to return phone calls or emails previously, and we will not take time off from our jobs to drive 3,hours to be bullied. We are standing firm on wanting a refund. I believe this is the right thing to do. We work hard for our money and really thought we was getting an awesome deal, instead we was taken advantage of.
see attached doc ([redacted] - more cus info.pdf)
Hello, Hope this find you well. Please find in the attachment case ID #[redacted], as well as the required documents. If you have any questions, please do call. Respectfully, [redacted]
Member never attempted to use service. There is no legitimate basis for the refund request. Destinations and [redacted] have fully honored all of their contract obligations.
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel [redacted] LIED to us and should refund all the money that we have paid to them.
When we first went to the [redacted] presentation in Oct 2013, we were singled out by salesman [redacted] and others because we owned a time share. We had no intentions of buying anything as we explained to them that we are a retired couple and can NOT afford a maintenance fee for a time share AND their travel plan! After each protest and reason as to why we could NOT purchase their plan, [redacted] would very loudly say "YOUR TIME SHARE IS GONE!" He explained that [redacted] buys unwanted time shares and that we would no longer OWN one or be responsible for the maintenance fees, so we could then afford their travel plan. We were excited to be free of the time share and could travel with our family. LIE, LIE, LIE!
Before papers were signed, I was alone with assistant [redacted]. I asked her if they really were buying our time share and she assured me that they were a reputable company that keeps their word, unlike others in Branson. LIE, LIE, LIE!
When we returned home we paid Sumday Vacations for transfer fees and paper work.
FOR 14 MONTHS we thought our time share was GONE! We did not use the travel plan, but every 3 months we paid $59 for [redacted]'s membership fee.
In Dec 2914, we received a bill for the maintenance of our time share. We sent the bill back with a note that said that we did not own the time share any more and that it was sold 14 months ago.
A week before Christmas 2014, we received a letter from Sumday Vacations saying that they could not sell the time share and we had to respond within 30 days or we would loose our $1000. We were shocked to find our that the time share was STILL OURS! LIE, LIE, LIE! We would have a fee to pay!
After several [redacted] calls, they advised us to email for a refund from Sumday Vacations. They promptly returned our $1000.
When I asked [redacted] about returning our money for the travel plan as we not have a maintenance fee to pay, they said that [redacted] handles that. When I explained to him that we would have NOT purchased their travel plan without the selling of the time share and asked for the return of our money as Sumday had done, he said many times, "THAT ISN'T GOING TO HAPPEN!" We visited with [redacted] many times. He told us that there isn't anything we can do, we should be happy to get $1000 back, there is NOT going to be a refund, and he only handles complaints! He also told us that we did NOT want to go the 3 hour arbitration route as we would have to travel back to Branson, pay for lodging and meals, pay for an attorney, and pay for 1/2 of the court costs and that would be more than the $6995 we paid in the first place and we should just forget about it as nothing could be done! Just be happy with the plan from them!
We have called and left messages, but [redacted] is not returning any of our calls now. So we have stopped paying the 3 month membership.
We felt scammed, stuck, foolish, furious, lied to, and taken advantage of. We listened to and believed this company and thought we were doing the best for our family.
[redacted] wanted us to just forget about the money we paid them as they LIED, LIED, LIED to us. They seem content in the fact that they can scam families and not be held accountable. They just LIE, LIE, LIE!