Dear Revdex.com, There has not been any further action on this case since we last communicatedThe Wholesale Travel Center, Inc still owe me $and they did not reimburse me with the fare differenceThanks for your concern and I do hope to from the merchant soonBest, **
Regarding CASE# [redacted] , we have already addressed this matter back in Sept We have corrected the name for FREE as per his requestPlease close this case as resolved
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: AJ, I've gotten married since I bought the tickets, so my information is a under my maiden name [redacted] The tickets are booked for [redacted] and [redacted] Our booking number is [redacted] , and it should be under the email address [redacted] @***.comThank you!Regards, [redacted] ***
Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know As per our record we have charged you total of $($change fee plus difference in fare of $375.00)Please send us the copy of the transaction that you were charged more than what you agreedWe will look into it and will get back to you soon Thank you, AJ K***/Customer Care Supervisor Proposals Proposal Date New Confirmation Change Fees Different In Fares PAX PAID Proposal Status Action Date Admin 9/18/8:28:AM [redacted] Accepted 9/18/1:09:PM [redacted] Required Itinerary Request Date Departure from Going to Return from Return to Departure Date Return Date Trip Type 9/18/2:03:AM SEA CSX CSX SEA 11/26/ 12/14/ Round
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] is wrong in his accountability for the air fare costIt was done verbally over the phoneAt no time did the card holder accept the $charges On 12/I was made aware of the additional charges on the Credit CardI was told to call back on 12/21, at which time I was instructed to email customer services along with the proof of chargesI complied and sent an email explaining the double charges and that the Credit Card Company was contacted and the charges will be disputed I never received a response prior to our departure on 12/nor during our entire time travelingThen on 12/31, hours before we were due to leave from Israel I received an email from [redacted] stating that if the dispute was not lifted from the Credit Card, our flights would be cancelled, leaving us stranded in a foreign country that the state department had issued a travel warning onThis is outright extortionWhat ethical company would threaten to strand their customers in a foreign country offering no alternate resolution? [redacted] .com and [redacted] were well aware of the dispute for days, and only hours before our departure time contacted us to remove itIf [redacted] .com and [redacted] were correct in their accounting of the transaction, why would they have to threaten to strand us in order to get their money? No matter what dispute was ongoing, it is downright criminal to threaten to strand us in a foreign country unless [redacted] and [redacted] .com got paid This is unacceptable and they should be stopped form doing this to other customers, and people who use [redacted] .com should be made aware of how they treat their customer and how they conduct business Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The airline has no information on who authorized this refundI finally received and email back from themI forwarded all emails for them to conduct an investigation Regards, [redacted]
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, The below refund was processed in FULLWe have waived all the services fees Refund Amount: $Refund Date: June 02, Credit Card Number: AMEXXXXXXXXXPlease close this case as satisfactory Thank you, AJ K*** Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for informing us of your complaint We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAirfare.com understands that unexpected situations may come up to where your travel plans must be changedIn order to work on your refund request, we would like you to sent your refund request through online by clicking the below link: [redacted] Once we get the online request in writing from you then we will charge the refund fee and you will get full refund If you have any other concern, please contact us Thank you, AJ K***/Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe are going to investigate this issue and will contact you soonIn case if we required the receipt, please make sure you have it ready Thank you, AJ K***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me earlier I received similar messages from the Business but no action taken I will wait for a days as they responded and reopen this case if not resolved by thenThanks for your assistance Regards, [redacted]
>Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration Please be advise that when you went to our website, you have purchased an airline ticket that is completely non-refundable per the fare rules you agreed on our websiteDuring the process of that purchase and after you selected the date and the price you liked, you were given several chance to go back out of this purchaseYou were presented with the terms and conditions of the ticket times in bold, large lettersOur goal was to make sure absolutely sure that you understood the fare rulesIf you would like to obtain a refund on your airline ticket, we will email the refund form and you must agree to penalty of $(usualy the penalty is $450.00, but we have reduced itWe will submitted to Airline to see if your ticket is refundable or notIf airline allowed a refund, we will charge you the refund feePlease be advise that you agreed to this rules on kayak when you made this booking: Cancellation Policy: You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if Airfare.com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfront As per our record, we have done nothing wrongYou went to [redacted] and searched for flight and it was transferred to our pagePlease check your email and you will get the refund form and it must be signed and scan to us in order to proceed working on your requestIf we do not receive the refund form, then the value of your ticket will be on hold for future use by paying the change fee plus any fare difference at the time of re-issuing the new ticket Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our client Thank you, WTC/Airfare.com Team Member Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationIf you have the booking number please provide to us so we can reply to you accordingly Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our clientThank you, AJ K [redacted] Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationThe below request was sent to [redacted] Airlines on June 11, and no response as of yet As soon as we receive a reply form Airline, we will notify you On Thu, Jun 11, 2015, at 10:AM: Hi Customer Relations Team at [redacted] Airlines, As per our records these ticket numbers [redacted] [redacted] [redacted] were refunded, but the cardholder never received the creditCould you please look into this matter and get back to me as soon as possible Thank you, AJ k [redacted] Customer Care Supervisor [redacted] .com Team Member
black">Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationPlease be advise that when you went to our website, you have purchased an airline ticket that is completely non-refundable per the fare rules you agreed on our websiteDuring the process of that purchase and after you selected the date and the price you liked, you were given several chance to go back out of this purchaseYou were presented with the terms and conditions of the ticket times in bold, large lettersOur goal was to make sure absolutely sure that you understood the fare rulesIf you would like to obtain a refund on your airline ticket, we will email the refund form and you must agree to penalty of $and we will submitted to Airline to see if your ticket is refundable or notIf airline allowed a refund, we will charge you the refund feePlease be advise that you agreed to this rules on [redacted] when you made this booking: Cancellation Policy: You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if [redacted] .com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfrontAs per our record, we have done nothing wrongYou went to ***.com and searched for flight and it was transferred to our pagePlease be advise that we as [redacted] .com are not scams or fraudulence companyWe have been in business for more than years in businessOur rating with Revdex.com is B+, however for some reason they have changed to F by an errorWe are in communication to fix the rating so people do not think that we are a scam companyPlease check your email and you will get the refund form and it must be signed and scan to us in order to proceed working on your ticketIf we do not receive the refund form, and if you do not show up at the airport, you will lose the entire ticket value Thank you, AJ K*** Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, [redacted] .com does not change reservations without the written consent of the travelerAirlines are constantly updating their systems with new flight times and routing [redacted] .com will do everything possible to help the traveler find acceptable arrangements, with the ultimate responsibility placed on the airline to give the approval on accommodating the passenger’s schedule changeAs per our record there is no other flight that leaves earlier than 10pmThe only option is to apply for full refund so you can book new ticketsIf you would like to do that then please contact our call centerWe do apologize for any inconvenience If you have any other concern, please contact us Thank you, AJ K [redacted] Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The "taxes and fees" amount is fraudulent You charge this as a "travel agency fee" The price of the ticket was far less than the amount that was billed This is deceptive consumer practices that is illegal Regards, [redacted]
Dear Revdex.com, Please forward the below response to our customer Thank you, AJ K***/Customer Care Supervisor Dear Customer, We will sent a request to Airline to make sure they refund the extra fees to your accountPlease allow 15-days to see that refund in your account Thank you, AJ K [redacted] /Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have received your complaint and we can totally understand your frustration As per our record the reason it was cancelled was due to security reason and we did notified you via email on October 22, (The next day), your flight was booked to depart on November You failed to reply to our verification measure, therefore the booking was cancelled and your funds were returned to youWe never do bait and switch operationFor more info please read the rules and regulations at www.airfare.com regarding verification process Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below information to our customer: Dear [redacted] , When you have received the itinerary from our company on the bottom of it says: MOST CARRIERS' E-TICKETS HAVE EXPIRATION DATES AND CONDITIONS OF USE CHECK THE CARRIER'S FARE RULES FOR MORE INFORMATION Thank you, [redacted] /Customer care Supervisor
Dear Revdex.com, Please forward the below response to our Customer as we are still investigating the issue with Airline Thank you, AJ K [redacted] Dear Customer, I have sent this to [redacted] for further clarificationI will reply to you once we receive a reply from them Note: Pending Thank you, AJ K [redacted] Customer care Supervisor
Dear Revdex.com, There has not been any further action on this case since we last communicatedThe Wholesale Travel Center, Inc still owe me $and they did not reimburse me with the fare differenceThanks for your concern and I do hope to from the merchant soonBest, **
Regarding CASE# [redacted] , we have already addressed this matter back in Sept We have corrected the name for FREE as per his requestPlease close this case as resolved
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: AJ, I've gotten married since I bought the tickets, so my information is a under my maiden name [redacted] The tickets are booked for [redacted] and [redacted] Our booking number is [redacted] , and it should be under the email address [redacted] @***.comThank you!Regards, [redacted] ***
Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know As per our record we have charged you total of $($change fee plus difference in fare of $375.00)Please send us the copy of the transaction that you were charged more than what you agreedWe will look into it and will get back to you soon Thank you, AJ K***/Customer Care Supervisor Proposals Proposal Date New Confirmation Change Fees Different In Fares PAX PAID Proposal Status Action Date Admin 9/18/8:28:AM [redacted] Accepted 9/18/1:09:PM [redacted] Required Itinerary Request Date Departure from Going to Return from Return to Departure Date Return Date Trip Type 9/18/2:03:AM SEA CSX CSX SEA 11/26/ 12/14/ Round
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] is wrong in his accountability for the air fare costIt was done verbally over the phoneAt no time did the card holder accept the $charges On 12/I was made aware of the additional charges on the Credit CardI was told to call back on 12/21, at which time I was instructed to email customer services along with the proof of chargesI complied and sent an email explaining the double charges and that the Credit Card Company was contacted and the charges will be disputed I never received a response prior to our departure on 12/nor during our entire time travelingThen on 12/31, hours before we were due to leave from Israel I received an email from [redacted] stating that if the dispute was not lifted from the Credit Card, our flights would be cancelled, leaving us stranded in a foreign country that the state department had issued a travel warning onThis is outright extortionWhat ethical company would threaten to strand their customers in a foreign country offering no alternate resolution? [redacted] .com and [redacted] were well aware of the dispute for days, and only hours before our departure time contacted us to remove itIf [redacted] .com and [redacted] were correct in their accounting of the transaction, why would they have to threaten to strand us in order to get their money? No matter what dispute was ongoing, it is downright criminal to threaten to strand us in a foreign country unless [redacted] and [redacted] .com got paid This is unacceptable and they should be stopped form doing this to other customers, and people who use [redacted] .com should be made aware of how they treat their customer and how they conduct business Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The airline has no information on who authorized this refundI finally received and email back from themI forwarded all emails for them to conduct an investigation Regards, [redacted]
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, The below refund was processed in FULLWe have waived all the services fees Refund Amount: $Refund Date: June 02, Credit Card Number: AMEXXXXXXXXXPlease close this case as satisfactory Thank you, AJ K*** Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for informing us of your complaint We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAirfare.com understands that unexpected situations may come up to where your travel plans must be changedIn order to work on your refund request, we would like you to sent your refund request through online by clicking the below link: [redacted] Once we get the online request in writing from you then we will charge the refund fee and you will get full refund If you have any other concern, please contact us Thank you, AJ K***/Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe are going to investigate this issue and will contact you soonIn case if we required the receipt, please make sure you have it ready Thank you, AJ K***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me earlier I received similar messages from the Business but no action taken I will wait for a days as they responded and reopen this case if not resolved by thenThanks for your assistance Regards, [redacted]
>Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration Please be advise that when you went to our website, you have purchased an airline ticket that is completely non-refundable per the fare rules you agreed on our websiteDuring the process of that purchase and after you selected the date and the price you liked, you were given several chance to go back out of this purchaseYou were presented with the terms and conditions of the ticket times in bold, large lettersOur goal was to make sure absolutely sure that you understood the fare rulesIf you would like to obtain a refund on your airline ticket, we will email the refund form and you must agree to penalty of $(usualy the penalty is $450.00, but we have reduced itWe will submitted to Airline to see if your ticket is refundable or notIf airline allowed a refund, we will charge you the refund feePlease be advise that you agreed to this rules on kayak when you made this booking: Cancellation Policy: You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if Airfare.com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfront As per our record, we have done nothing wrongYou went to [redacted] and searched for flight and it was transferred to our pagePlease check your email and you will get the refund form and it must be signed and scan to us in order to proceed working on your requestIf we do not receive the refund form, then the value of your ticket will be on hold for future use by paying the change fee plus any fare difference at the time of re-issuing the new ticket Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our client Thank you, WTC/Airfare.com Team Member Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationIf you have the booking number please provide to us so we can reply to you accordingly Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our clientThank you, AJ K [redacted] Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationThe below request was sent to [redacted] Airlines on June 11, and no response as of yet As soon as we receive a reply form Airline, we will notify you On Thu, Jun 11, 2015, at 10:AM: Hi Customer Relations Team at [redacted] Airlines, As per our records these ticket numbers [redacted] [redacted] [redacted] were refunded, but the cardholder never received the creditCould you please look into this matter and get back to me as soon as possible Thank you, AJ k [redacted] Customer Care Supervisor [redacted] .com Team Member
black">Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationPlease be advise that when you went to our website, you have purchased an airline ticket that is completely non-refundable per the fare rules you agreed on our websiteDuring the process of that purchase and after you selected the date and the price you liked, you were given several chance to go back out of this purchaseYou were presented with the terms and conditions of the ticket times in bold, large lettersOur goal was to make sure absolutely sure that you understood the fare rulesIf you would like to obtain a refund on your airline ticket, we will email the refund form and you must agree to penalty of $and we will submitted to Airline to see if your ticket is refundable or notIf airline allowed a refund, we will charge you the refund feePlease be advise that you agreed to this rules on [redacted] when you made this booking: Cancellation Policy: You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if [redacted] .com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfrontAs per our record, we have done nothing wrongYou went to ***.com and searched for flight and it was transferred to our pagePlease be advise that we as [redacted] .com are not scams or fraudulence companyWe have been in business for more than years in businessOur rating with Revdex.com is B+, however for some reason they have changed to F by an errorWe are in communication to fix the rating so people do not think that we are a scam companyPlease check your email and you will get the refund form and it must be signed and scan to us in order to proceed working on your ticketIf we do not receive the refund form, and if you do not show up at the airport, you will lose the entire ticket value Thank you, AJ K*** Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, [redacted] .com does not change reservations without the written consent of the travelerAirlines are constantly updating their systems with new flight times and routing [redacted] .com will do everything possible to help the traveler find acceptable arrangements, with the ultimate responsibility placed on the airline to give the approval on accommodating the passenger’s schedule changeAs per our record there is no other flight that leaves earlier than 10pmThe only option is to apply for full refund so you can book new ticketsIf you would like to do that then please contact our call centerWe do apologize for any inconvenience If you have any other concern, please contact us Thank you, AJ K [redacted] Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The "taxes and fees" amount is fraudulent You charge this as a "travel agency fee" The price of the ticket was far less than the amount that was billed This is deceptive consumer practices that is illegal Regards, [redacted]
Dear Revdex.com, Please forward the below response to our customer Thank you, AJ K***/Customer Care Supervisor Dear Customer, We will sent a request to Airline to make sure they refund the extra fees to your accountPlease allow 15-days to see that refund in your account Thank you, AJ K [redacted] /Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have received your complaint and we can totally understand your frustration As per our record the reason it was cancelled was due to security reason and we did notified you via email on October 22, (The next day), your flight was booked to depart on November You failed to reply to our verification measure, therefore the booking was cancelled and your funds were returned to youWe never do bait and switch operationFor more info please read the rules and regulations at www.airfare.com regarding verification process Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below information to our customer: Dear [redacted] , When you have received the itinerary from our company on the bottom of it says: MOST CARRIERS' E-TICKETS HAVE EXPIRATION DATES AND CONDITIONS OF USE CHECK THE CARRIER'S FARE RULES FOR MORE INFORMATION Thank you, [redacted] /Customer care Supervisor
Dear Revdex.com, Please forward the below response to our Customer as we are still investigating the issue with Airline Thank you, AJ K [redacted] Dear Customer, I have sent this to [redacted] for further clarificationI will reply to you once we receive a reply from them Note: Pending Thank you, AJ K [redacted] Customer care Supervisor