[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: To Whom it May Concern, I appreciate that Airfare.com has responded to my complaint However, I disagree with their account of what happened It is that I received a cancellation notice from them, explaining that I would not be charged for the flights I had booked I only received something after insisting that one of their representatives provide something in writing stating exactly this And that wasn't even a proper communication It is also that [redacted] cancelled the flight I called [redacted] that morning for details on this, and they said that the flights were still open and had seats available I actually booked the same flights directly with [redacted] with no problem, and have completed that trip Finally, it is true that as of my last statement I was not charged anything from Airfare.com, but given the interactions I have had with them, I do not attribute this to their honesty, but to the protection I requested and received from [redacted] after contacting them the day in question to block any charges from Airfare.com Sincerely, [redacted]
Dear Revdex.com, Please forward the below response to our customer Dear Customer, As per your request, NO changes has made to your bookingWe have sent you the original booking itinerary to your email address todayYour flights are AS-IS Thank you, [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward this reply to our customer Dear Customer, Thank you for informing me of your complaint We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAs per our record you booked the ticket on ***.com for total amount of $USD and we have charged your card in the following way: Ticket Amount: $ Taxes/Fees: $ Subtotal: $2871.10, before you contact us or your bank you should have checked your account to see if we charged you extra or noWe also stated in the itinerary that your credit card may show one or more charges with total of $Please see below the exact copy from the booking below: RII [redacted] YOUR CREDIT CARD MAY SHOW ONE OR MORE CHARGES RII [redacted] WITH A TOTAL PRICE OF USD [redacted] Price Tickets Base Fare Taxes & Carrier Surcharges Total adult $ $ $ Grand Total $ USD All prices in USD Additional baggage fees and options service fees may apply If you have proof that we have charged more than what you have agreed then can you sent us the proofWe did not charge you more than what you have agreed online Thank you, [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below email to our client Thank you, AJ Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationPlease be advise that [redacted] .com does not have a 24-hour cancellation policyIn other words, if you need to cancel your reservation within 24-hours after you have booked your reservation, IT WILL NOT BE FREEOur tickets are highly discounted and highly restrictive and you will have to abide by our cancellation policy which was stated on [redacted] website See Below: Cancellation Policy You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if [redacted] .com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfront As per our record, we do not have any cancellation request from youWe have sent you an email to fill out the online request to work on your booking but you clearly refusedIf we do not have a request in writing with the agreement, we will not cancel anythingYour booking is still confirmedAs per fare rules on your ticket, your ticket is non-refundableIf you have any medical reason, please send us the admission and discharge documentsWe will forward them to Airline to review itIf they approved, there will be processing fee onlyUnfortunately your ticket is completely non-refundable If you have any other concern, please feel free to contact us
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We never even received physical ticketsWe couldn't even be checked in AT ALLThere were ticket numbers on an email that was sent to us and that was it [redacted] Airlines could not find anything existing under our flight info They referred us to call [redacted] Airways, they even gave me the number to callAnd doing so we missed our flightWe arrived at two hours prior to boarding and we were on hold for almost two hours because we were transferred so many times It was absurd Once it was 8:00am and we knew that we missed our flight we got back in the [redacted] Airlines line and the service rep told us it didn't matter, because the flight was totally bookedSo if we had 'valid' tickets how does that happen? How is a plane that we were supposed to be on be sold out and totally booked? [redacted] said there was a connecting flight in the next hour, but they couldn't put us on that flight, because our tickets were a part of a package dealSo we called [redacted] Airways again and they said there was nothing that they could doThey said that our itinerary had been deleted since we were 'no shows' and that they couldn't do anythingSo then we called our insurance company any they told us to file a claim when we got home This is so sad and so ridiculousSomeone needs to be held accountable for this mess! Regards, [redacted] We do not issue invalid tickets at all We are not responsible for arriving late or not putting on the flightOnce again, airline already issued refund on the taxes/fees to the original form of paymentWe no longer have access on your ticketsThe status of the ticket is been controlled by the airline
Dear Revdex.com, Please forward the below response to our customer Thank you, AJ K [redacted] WTC/Airfare.com Here is the exact message from “Dear AJ, We have sent request to HQ Claim department in order to get an updateAs soon as we receive any information, we will let you know Sincerely, [redacted] , NYC office”
Dear Revdex.com, 137.25pt">Please forward our response to our customer Thank you, Dear Customer, Re: complaint for booking number [redacted] Thank you for contacting Airfare.comPlease accept our sincere apology for any inconvenience you experienced with your recent purchaseWe have reviewed your reservation number [redacted] Airfare.com understands that unexpected situations may come up to where your travel plans must be changedDue to the higher than rules and restrictions on our tickets, the ticket(s) you are purchasing are completely NON-CHANGEABLE after the first travel date has passedThese highly discounted fares are non-transferable and non-re-routable These highly discounted tickets are subject to the airlines bulk penalty fee which will be $domestic tickets and $or international ticketsAdditionally, if the new tickets cost more than the original tickets you must pay the differenceIf the new tickets are less than the original, the airline will not credit the difference Our record indicates that you have agreed to the terms and conditions on Kayak and on Airfare.com on the change policyBelow are the details that shows you refused to pay the change fee and the difference in fareYour ticket does not have any valueWe informed you that the change must be done prior to departureWe do understand that sometimes new ticket is less than paying for the change fees plus difference in fareThe change fee and difference in fare will apply to any amount of the ticketRule is rule and we cannot avoid the ruleThere is no refund/compensation due from airfare.com as we did not do anything wrongWe did not advise you to buy new tickets you took the decision on your own and now you old ticket do not have any value Proposals Proposal Date New Confirmation Change Fees Different In Fares Total Amount Proposal Status Action Date Admin 7/23/12:20:AM [redacted] Refused 7/23/12:20:AM Closed Dear Customer, Very Urgent please, Regarding your reservation with us, We checked with airline for your request to change the flight to be (Aug 2014) on the same original time: we got below flight: with total change fee ($722.16), Please Reply this email with your acceptance to process the exchange As soon As possible with airline due to limited seatsPlease Note : the exchange must be done before departure time and this offer just only for today after that we not guarantee if the offer still available or not Thanks Airfare.com Team 7/23/12:22:AM Thank you, AJ K [redacted] Customer Relations Department Airfare.com Team Member
Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowPlease see the below exact language stated in our terms and conditions regarding charging upfront Cancellation Policy: If Airfare.com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfront We did state in our terms and conditions already that fees will apply upfrontPlease send us the required documents to our refund department to process the refund you are waitingUnfortunately we cannot deduct the fees from the total amount due to the type of the ticket you have purchased If you have any other concern, please contact us by sending us an email to our customer services email address only Thank you, AJ K***/Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, The reason we had to collect the fees to correct the name was due to you called us on July and we were not able to fix it for freeIf you could called us before 11:30pm on July 26, we could have fix it with no additional chargeThe mistake that happed on our side was possible to correct it with the time frame we had on the ticketAs per our record the tickets are flown and return is open for Dec 23, If you have any other concern, please contact us Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Dear Customer, We have already sent more than requests to Airline to refund the unused taxes on the return portion on your Airline ticketWe have no way to calculate the taxes on the return portionThere is nothing we can do from our side as the ticket is under Airline controlYou can follow up with Airline until they process it Thank you, AJ K***/Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:First of all, the name I put on the reservation was not a nicknameIt was a misspelled nameThey charged me fee to change the name (which is free to the Airline to do - I have checked with the airline before contacting Airfare.com back)This is one shady tactic to overcharge your customer for a free serviceSecond, when Airfare.com re-booked my ticket, they misspelled the name again (on their own mistake)This time, they did not charge me any feeIF the first name change cost a fee, then the second name change should cost fee and Vice versaTheir business practice is shady at best and illegal at worst Regards, [redacted]
Dear Revdex.com, Please forward the below reply to our customer: Dear Customer, Thank you for informing me of your complaintWe strive to provide you with the finest possible service, and when you feel that it fails to meet your expectations, it’s important for us to know I have received your complaint and Airfare.com understands that unexpected situations may come up to where your travel plans must be cancelled or changed for later dateWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youIn order to work on your booking you must send us the online change request and we will look into it and will get to you once we find out if there are any availability Thank you, [redacted] Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: To Whom it May Concern, I appreciate that Airfare.com has responded to my complaint However, I disagree with their account of what happened It is that I received a cancellation notice from them, explaining that I would not be charged for the flights I had booked I only received something after insisting that one of their representatives provide something in writing stating exactly this And that wasn't even a proper communication It is also that [redacted] cancelled the flight I called [redacted] that morning for details on this, and they said that the flights were still open and had seats available I actually booked the same flights directly with [redacted] with no problem, and have completed that trip Finally, it is true that as of my last statement I was not charged anything from Airfare.com, but given the interactions I have had with them, I do not attribute this to their honesty, but to the protection I requested and received from [redacted] after contacting them the day in question to block any charges from Airfare.com Sincerely, [redacted]
Dear Revdex.com, Please forward the below response to our customer Dear Customer, As per your request, NO changes has made to your bookingWe have sent you the original booking itinerary to your email address todayYour flights are AS-IS Thank you, [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward this reply to our customer Dear Customer, Thank you for informing me of your complaint We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youAs per our record you booked the ticket on ***.com for total amount of $USD and we have charged your card in the following way: Ticket Amount: $ Taxes/Fees: $ Subtotal: $2871.10, before you contact us or your bank you should have checked your account to see if we charged you extra or noWe also stated in the itinerary that your credit card may show one or more charges with total of $Please see below the exact copy from the booking below: RII [redacted] YOUR CREDIT CARD MAY SHOW ONE OR MORE CHARGES RII [redacted] WITH A TOTAL PRICE OF USD [redacted] Price Tickets Base Fare Taxes & Carrier Surcharges Total adult $ $ $ Grand Total $ USD All prices in USD Additional baggage fees and options service fees may apply If you have proof that we have charged more than what you have agreed then can you sent us the proofWe did not charge you more than what you have agreed online Thank you, [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below email to our client Thank you, AJ Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationPlease be advise that [redacted] .com does not have a 24-hour cancellation policyIn other words, if you need to cancel your reservation within 24-hours after you have booked your reservation, IT WILL NOT BE FREEOur tickets are highly discounted and highly restrictive and you will have to abide by our cancellation policy which was stated on [redacted] website See Below: Cancellation Policy You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if [redacted] .com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfront As per our record, we do not have any cancellation request from youWe have sent you an email to fill out the online request to work on your booking but you clearly refusedIf we do not have a request in writing with the agreement, we will not cancel anythingYour booking is still confirmedAs per fare rules on your ticket, your ticket is non-refundableIf you have any medical reason, please send us the admission and discharge documentsWe will forward them to Airline to review itIf they approved, there will be processing fee onlyUnfortunately your ticket is completely non-refundable If you have any other concern, please feel free to contact us
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We never even received physical ticketsWe couldn't even be checked in AT ALLThere were ticket numbers on an email that was sent to us and that was it [redacted] Airlines could not find anything existing under our flight info They referred us to call [redacted] Airways, they even gave me the number to callAnd doing so we missed our flightWe arrived at two hours prior to boarding and we were on hold for almost two hours because we were transferred so many times It was absurd Once it was 8:00am and we knew that we missed our flight we got back in the [redacted] Airlines line and the service rep told us it didn't matter, because the flight was totally bookedSo if we had 'valid' tickets how does that happen? How is a plane that we were supposed to be on be sold out and totally booked? [redacted] said there was a connecting flight in the next hour, but they couldn't put us on that flight, because our tickets were a part of a package dealSo we called [redacted] Airways again and they said there was nothing that they could doThey said that our itinerary had been deleted since we were 'no shows' and that they couldn't do anythingSo then we called our insurance company any they told us to file a claim when we got home This is so sad and so ridiculousSomeone needs to be held accountable for this mess! Regards, [redacted] We do not issue invalid tickets at all We are not responsible for arriving late or not putting on the flightOnce again, airline already issued refund on the taxes/fees to the original form of paymentWe no longer have access on your ticketsThe status of the ticket is been controlled by the airline
Dear Revdex.com, Please forward the below response to our customer Thank you, AJ K [redacted] WTC/Airfare.com Here is the exact message from “Dear AJ, We have sent request to HQ Claim department in order to get an updateAs soon as we receive any information, we will let you know Sincerely, [redacted] , NYC office”
Dear Revdex.com, 137.25pt">Please forward our response to our customer Thank you, Dear Customer, Re: complaint for booking number [redacted] Thank you for contacting Airfare.comPlease accept our sincere apology for any inconvenience you experienced with your recent purchaseWe have reviewed your reservation number [redacted] Airfare.com understands that unexpected situations may come up to where your travel plans must be changedDue to the higher than rules and restrictions on our tickets, the ticket(s) you are purchasing are completely NON-CHANGEABLE after the first travel date has passedThese highly discounted fares are non-transferable and non-re-routable These highly discounted tickets are subject to the airlines bulk penalty fee which will be $domestic tickets and $or international ticketsAdditionally, if the new tickets cost more than the original tickets you must pay the differenceIf the new tickets are less than the original, the airline will not credit the difference Our record indicates that you have agreed to the terms and conditions on Kayak and on Airfare.com on the change policyBelow are the details that shows you refused to pay the change fee and the difference in fareYour ticket does not have any valueWe informed you that the change must be done prior to departureWe do understand that sometimes new ticket is less than paying for the change fees plus difference in fareThe change fee and difference in fare will apply to any amount of the ticketRule is rule and we cannot avoid the ruleThere is no refund/compensation due from airfare.com as we did not do anything wrongWe did not advise you to buy new tickets you took the decision on your own and now you old ticket do not have any value Proposals Proposal Date New Confirmation Change Fees Different In Fares Total Amount Proposal Status Action Date Admin 7/23/12:20:AM [redacted] Refused 7/23/12:20:AM Closed Dear Customer, Very Urgent please, Regarding your reservation with us, We checked with airline for your request to change the flight to be (Aug 2014) on the same original time: we got below flight: with total change fee ($722.16), Please Reply this email with your acceptance to process the exchange As soon As possible with airline due to limited seatsPlease Note : the exchange must be done before departure time and this offer just only for today after that we not guarantee if the offer still available or not Thanks Airfare.com Team 7/23/12:22:AM Thank you, AJ K [redacted] Customer Relations Department Airfare.com Team Member
Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowPlease see the below exact language stated in our terms and conditions regarding charging upfront Cancellation Policy: If Airfare.com is able to obtain a waiver from the Airline to allow a refund, there will be a minimum of $fee per ticket and will apply upfront We did state in our terms and conditions already that fees will apply upfrontPlease send us the required documents to our refund department to process the refund you are waitingUnfortunately we cannot deduct the fees from the total amount due to the type of the ticket you have purchased If you have any other concern, please contact us by sending us an email to our customer services email address only Thank you, AJ K***/Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, The reason we had to collect the fees to correct the name was due to you called us on July and we were not able to fix it for freeIf you could called us before 11:30pm on July 26, we could have fix it with no additional chargeThe mistake that happed on our side was possible to correct it with the time frame we had on the ticketAs per our record the tickets are flown and return is open for Dec 23, If you have any other concern, please contact us Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Dear Customer, We have already sent more than requests to Airline to refund the unused taxes on the return portion on your Airline ticketWe have no way to calculate the taxes on the return portionThere is nothing we can do from our side as the ticket is under Airline controlYou can follow up with Airline until they process it Thank you, AJ K***/Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:First of all, the name I put on the reservation was not a nicknameIt was a misspelled nameThey charged me fee to change the name (which is free to the Airline to do - I have checked with the airline before contacting Airfare.com back)This is one shady tactic to overcharge your customer for a free serviceSecond, when Airfare.com re-booked my ticket, they misspelled the name again (on their own mistake)This time, they did not charge me any feeIF the first name change cost a fee, then the second name change should cost fee and Vice versaTheir business practice is shady at best and illegal at worst Regards, [redacted]
Dear Revdex.com, Please forward the below reply to our customer: Dear Customer, Thank you for informing me of your complaintWe strive to provide you with the finest possible service, and when you feel that it fails to meet your expectations, it’s important for us to know I have received your complaint and Airfare.com understands that unexpected situations may come up to where your travel plans must be cancelled or changed for later dateWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youIn order to work on your booking you must send us the online change request and we will look into it and will get to you once we find out if there are any availability Thank you, [redacted] Customer Care Supervisor