[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Their allegations that I refused to pay are false In addition, I was given no indication that my travel tickets had an expiration date The company attempted to rebook my flights in October 2013; yet in February they asserted the tickets expired in September It seems unlikely that they would honor tickets they deemed expired Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Regards, [redacted] Air.Fare.com charged my [redacted] 120$ to make our reservations for a return flight It is surreal to get off a plane In a strange city and be stranded even though we were confirmed on [redacted] to Denver on to Sacramento We were shuffled from [redacted] to [redacted] to [redacted] Everyone pointing their finger at Air Fare.com who would not answer their 24hr/7day a week phoneThis was a Saturday and we needed to get home for work Monday.so booked another flight for Sunday morning .Take a hotel over nite,pay for baggage again .this is interesting point our luggage which we paid over 50$ In Yellowknife Canada had a clear delivery to [redacted] but not our bodies! Air Fare.com says [redacted] has PARTIALLY refunded our airline ticket.yes I am still out of pocket 92$for that flight.hotel overnite313.36$,baggage 55.96$,2day extra parking at [redacted] 20$Plus scanning postage email documents another 50$ My initial payment for this fiasco was 2155.24$Air Fare .com wonders why I am upset!Someone did a shoddy Job!
Dear Revdex.com, Please forward the below response to our customer: Dear MrMatt, The reason I said we never received any request is that you send us an empty form and you did not provide us the new dates to change your existing ticketPlease look at the form you send it and its completely emptyThe reason we were not able to accept your offer of $was because your ticket is Non-refundable and if its non-refundable we cannot get a waiver to refund itMost of the tickets are non-refundable, but sometimes some tickets are refundable and there is high penaltiesIn your case your ticket is 100% non-refundable and you did not send us the new dates so you were no-show and as per the fare rules on your airline ticket your ticket has no valueIf you read it again, it says "If" Airfare.com is able, but we were not able to get a waiverEven if we give you the option to cancel your booking you will not get any refund as the rules says anytime cancellation ticket is non-refundableWe do apologize for any level of customer services you have received Thank you, [redacted] /Customer Services Supervisor
Dear Revdex.com, Please forward the below response to our client Thank you, AJ K*** Customer Care Supervisor Dear Customer, As per our record by now you should have received the full refundIf you still missing the $600.00, please notify us by sending email to CS@ [redacted] .com Thank you, AJ K*** Customer Care Supervisor
color="#000000">Dear Revdex.com, Please forward the below response to our client Thank you, WTC/ [redacted] .com Team Member Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and we can totally understand your frustration with a few of our policies [redacted] .com is a wholesale operator; this is like buying in bulkWe are imposing the rules that you agreed to when you booked on Kayak.com [redacted] .com is a partner with Kayak.com and has highly discounted tickets; these tickets come with higher than rules and restrictions I would like to explain to you our Change Policy: Please read it below Please see the change policy below: Change Policy Any changes to your reservation will require the payment of up to $per ticket plus the difference in fareOnly the time and date of travel can be changed before the start of travel; the routing of travel cannot These highly discounted tickets are subject to the airlines bulk penalty fee which will be $domestic tickets and $for international ticketsAdditionally, if the new tickets cost more than the original tickets you must pay the differenceIf the new tickets are less than the original, the airline will not credit the difference Please understand when making changes to your reservation you must travel on the same airline Domestic: Change must be done before first date of travelChange fee is $+ any difference in fare***Reservation is non-re-rout able and non-changeable [redacted] International: Change must be done before the first date of travelChange fee is $+ any difference in fare***Reservation is non-re-rout able and non-transferable [redacted] (It means that a travel credit can only be used to the SAME DESTINATION) [redacted] .com makes it a point to follow all rules and restrictions from all associated travel agencies, airlines and governing bodies With that being said there are different rules that are associated with every ticketThese highly discounted tickets are subject to the airlines bulk penalty fee which will be $domestic tickets and $or international ticketsAdditionally, if the new tickets cost more than the original tickets you must pay the differenceWe as [redacted] .com do not compare the difference in fare via Online or Airline’s websiteIf the new tickets are less than the original, the airline will not credit the difference I really do apologize about this situation and hope this sheds some light on the matter because we are not trying to cheat, and/or mistreat anyoneWe are simply providing a service and as everyone knows rules and restrictions do applyThey are on our website for everyone to seeAgain I hope this clears things up As part of Our Customer Commitment, our goal is to create the highest level of customer satisfaction within the Travel Agency industryWe very much appreciate your understanding Thank you again for bringing this matter to my attention If you have any other concern, please contact us at CS@ [redacted] .com or at ###-###-#### Thank you, AJ K***Customer Care Supervisor
I did contact [redacted] AirlinesThey told me they cannot issue a refund because the ticket was not bought from their site but from the agency's siteThey asked me to go through the agency to obtain the refundThe last communication I had from the travel agent said they had spoken to the airline and initiated a refund and I should expect to see it "soon"That was more than months ago with no further result, and they have not provided me with any confirmation/tracking number with to further follow up with this request
Dear Revdex.com, face="Calibri">Please forward the below response to our customer Thank you, AJ K [redacted] Dear Customer, I want to express my deepest apologize for the experience you have had with us Here is the exact fare rule: ORIGINATING THE UNITED STATES - CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/ REFUND If tickets are non-refundable how we can issue a refund? We have already informed you that only change is possible and it must be done before departure by at least hours prior We have tried to reach you to discuss this, but we were not able to reach youIf you would like to change the dates, you must send us the online change request by going to our website at www.Airfare.com and click on tab says changes by email If you have any questions feel free to email us at [email protected] and we will happy to assist Thank you, AJ K***/Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The itinerary from your company did not include any information regarding an expiration date I have attached a copy of the original itinerary for your review Regards, [redacted]
Dear Revdex.com, face="Calibri">Please forward the below response to our customer Thank you, AJ K [redacted] Customer Care Supervisor Dear Customer, Thank you for notifying me of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration with a few of our policies We have a very clear policy for changes and cancellation on the website where you agreed to them and you proceed to book the ticketIf you did not agree to those terms and conditions, the booking will not be completed itBelow are the rules and as per our records you have agreed to them Change Policy Any changes to your reservation will require the payment of up to $per ticket plus the difference in fareOnly the time and date of travel can be changed before the start of travel; the routing of travel cannot Cancellation Policy You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if Airfare.com at its discretion allows a refund, there will be a $fee per ticket When you contacted us we have informed you that your ticket is 100% non-refundableWe will send a request to Airline to see if there is any way to refund the taxesAirline has not replied to our request and if you do want us to try one more time to send a request to Airline for requesting a refund on the taxes, please contact us by email at [email protected] Please see the attach file that shows you were aware of the terms and conditions If you have any other concern, please let us know Thank you, AJ K [redacted] Customer Care Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: the only # I have as some sort of booking # is [redacted] Other #s [redacted] [redacted] , [redacted] , [redacted] are my ticket #s they gave me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, In order to send a request to Airline to refund the return portions, we need the copies of the new tickets you have purchasedWe are willing to assist you, but there is nothing we can do as the fare rules says, once the ticket is used, it has no valueWe will forward your documents and it’s up to Airline to accept it or refuse it Thank you, AJ K***/Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer color="#000000">We’re regretful that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have received your complaint in reference to booking [redacted] I have fixed the issue and now you can login on [redacted] .com website by entering their booking number [redacted] and your last nameIf you have any other concern, please contact us Thank you, [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear [redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationAs per record the ticket was exchanged by Airline and you already flownPlease see the status of the ticket that shows it was EXCHANGED by Airline and you already used the departure and return is on March 08, Refund is not possible once the ticket is fully used/flown If you have any other concern, please contact us Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, 10pt">Please forward the below response to our customer Thank you, AJ K [redacted] Customer Care Supervisor Dear Customer, Thank you for notifying me of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration We have already issued the refund for those extra charges which one processed by the Airline an errorWe have already informed you as well that it will take time in order to see the refund in your account If you have any other concern, please let me know Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward this request to our customer as we finally were able to solve the issue Dear Customer, We have received the cancellation request from you and your refund is in the processPlease allow 2-weeks for the refund to be appear in your account If you did not get the refund, please contact us Thank you, [redacted] /Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, We do understand your concern and without paying the required fee to fulfill your request we will not be able to do so Thank you, AJ K [redacted] Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Again, I would like to hear these recordings as you said it yourself you called to verify. Second, I called the actual airline and they said they can change the ticket for 40 USD so please don't insult my intelligence. All of my banking information (including my name which you so generously attached in the previous e-mail) was correct, so why exactly would the bank refuse to charge anything? Sounds about right. If the insulting tone in your responses and the sheer number of overwhelmingly negative reviews your company has received isn't indication enough of the type of 'Customer Care' you provide then nothing will be. No further response is required. I will file this as unresolved. Regards, [redacted]
Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have received your complaint and we can totally understand your frustration As per our record the reservation was issued successfully with the ticket numbers [redacted] & [redacted] for [redacted] and [redacted] on March 26, for total amount of $We have received a notice that you all arrived late at the airport Airlines policies clearly state that if you do not arrive on time for the first flight listed on your reservation you will be listed as a no showWhen you are listed as a no-show this means that the airlines automatically cancel the reminder of your trip and you will lose all funds associated with such tripAirfare encourages all customers to check there flight departure times and check in times with the airline directly [redacted] .com also advises that all travelers arrive at the airport ½ to hours early for international flights and ½ to hours early for domestic flights We did advise you to send your request via online and will check to see what you options are, but there is nothing guaranteeAs of yet, we never received the online change request from youWe have checked the status of the tickets, and its shows that Airline refunded the taxes/fees to youWe no longer have access on your ticketsThe booking is inactiveThe booking was considered as no-show and no-moneyUnfortunately, we cannot assist you any longerAll the funds associate with this booking is forfeit it Thank you, AJ K***
Dear Revdex.com, Please notify our customer to provide us the booking number or the name of the passenger in order to investigate the matterWe cannot located the booking by the email address or by the name provided on this complaint Thank you, ** [redacted] /Customer Care Supervisor
Complaint: [redacted] I am rejecting this response because I have not yet been refunded in full [redacted] .com charged me $to cancel my booking and they, in turn agreed to process a FULL REFUND (not a partial refund less airline fees) To date the company has withheld $per ticket (we purchased 2), refunding us $1,per ticket instead of $1,per ticket -- a difference of $ I have filed a bank dispute for the remaining $ [redacted] .com's business practices are completely unscrupulous and I am frustrated having paid them $for nothing but terrible service and a lot of aggravation! Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Their allegations that I refused to pay are false In addition, I was given no indication that my travel tickets had an expiration date The company attempted to rebook my flights in October 2013; yet in February they asserted the tickets expired in September It seems unlikely that they would honor tickets they deemed expired Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Regards, [redacted] Air.Fare.com charged my [redacted] 120$ to make our reservations for a return flight It is surreal to get off a plane In a strange city and be stranded even though we were confirmed on [redacted] to Denver on to Sacramento We were shuffled from [redacted] to [redacted] to [redacted] Everyone pointing their finger at Air Fare.com who would not answer their 24hr/7day a week phoneThis was a Saturday and we needed to get home for work Monday.so booked another flight for Sunday morning .Take a hotel over nite,pay for baggage again .this is interesting point our luggage which we paid over 50$ In Yellowknife Canada had a clear delivery to [redacted] but not our bodies! Air Fare.com says [redacted] has PARTIALLY refunded our airline ticket.yes I am still out of pocket 92$for that flight.hotel overnite313.36$,baggage 55.96$,2day extra parking at [redacted] 20$Plus scanning postage email documents another 50$ My initial payment for this fiasco was 2155.24$Air Fare .com wonders why I am upset!Someone did a shoddy Job!
Dear Revdex.com, Please forward the below response to our customer: Dear MrMatt, The reason I said we never received any request is that you send us an empty form and you did not provide us the new dates to change your existing ticketPlease look at the form you send it and its completely emptyThe reason we were not able to accept your offer of $was because your ticket is Non-refundable and if its non-refundable we cannot get a waiver to refund itMost of the tickets are non-refundable, but sometimes some tickets are refundable and there is high penaltiesIn your case your ticket is 100% non-refundable and you did not send us the new dates so you were no-show and as per the fare rules on your airline ticket your ticket has no valueIf you read it again, it says "If" Airfare.com is able, but we were not able to get a waiverEven if we give you the option to cancel your booking you will not get any refund as the rules says anytime cancellation ticket is non-refundableWe do apologize for any level of customer services you have received Thank you, [redacted] /Customer Services Supervisor
Dear Revdex.com, Please forward the below response to our client Thank you, AJ K*** Customer Care Supervisor Dear Customer, As per our record by now you should have received the full refundIf you still missing the $600.00, please notify us by sending email to CS@ [redacted] .com Thank you, AJ K*** Customer Care Supervisor
color="#000000">Dear Revdex.com, Please forward the below response to our client Thank you, WTC/ [redacted] .com Team Member Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and we can totally understand your frustration with a few of our policies [redacted] .com is a wholesale operator; this is like buying in bulkWe are imposing the rules that you agreed to when you booked on Kayak.com [redacted] .com is a partner with Kayak.com and has highly discounted tickets; these tickets come with higher than rules and restrictions I would like to explain to you our Change Policy: Please read it below Please see the change policy below: Change Policy Any changes to your reservation will require the payment of up to $per ticket plus the difference in fareOnly the time and date of travel can be changed before the start of travel; the routing of travel cannot These highly discounted tickets are subject to the airlines bulk penalty fee which will be $domestic tickets and $for international ticketsAdditionally, if the new tickets cost more than the original tickets you must pay the differenceIf the new tickets are less than the original, the airline will not credit the difference Please understand when making changes to your reservation you must travel on the same airline Domestic: Change must be done before first date of travelChange fee is $+ any difference in fare***Reservation is non-re-rout able and non-changeable [redacted] International: Change must be done before the first date of travelChange fee is $+ any difference in fare***Reservation is non-re-rout able and non-transferable [redacted] (It means that a travel credit can only be used to the SAME DESTINATION) [redacted] .com makes it a point to follow all rules and restrictions from all associated travel agencies, airlines and governing bodies With that being said there are different rules that are associated with every ticketThese highly discounted tickets are subject to the airlines bulk penalty fee which will be $domestic tickets and $or international ticketsAdditionally, if the new tickets cost more than the original tickets you must pay the differenceWe as [redacted] .com do not compare the difference in fare via Online or Airline’s websiteIf the new tickets are less than the original, the airline will not credit the difference I really do apologize about this situation and hope this sheds some light on the matter because we are not trying to cheat, and/or mistreat anyoneWe are simply providing a service and as everyone knows rules and restrictions do applyThey are on our website for everyone to seeAgain I hope this clears things up As part of Our Customer Commitment, our goal is to create the highest level of customer satisfaction within the Travel Agency industryWe very much appreciate your understanding Thank you again for bringing this matter to my attention If you have any other concern, please contact us at CS@ [redacted] .com or at ###-###-#### Thank you, AJ K***Customer Care Supervisor
I did contact [redacted] AirlinesThey told me they cannot issue a refund because the ticket was not bought from their site but from the agency's siteThey asked me to go through the agency to obtain the refundThe last communication I had from the travel agent said they had spoken to the airline and initiated a refund and I should expect to see it "soon"That was more than months ago with no further result, and they have not provided me with any confirmation/tracking number with to further follow up with this request
Dear Revdex.com, face="Calibri">Please forward the below response to our customer Thank you, AJ K [redacted] Dear Customer, I want to express my deepest apologize for the experience you have had with us Here is the exact fare rule: ORIGINATING THE UNITED STATES - CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/ REFUND If tickets are non-refundable how we can issue a refund? We have already informed you that only change is possible and it must be done before departure by at least hours prior We have tried to reach you to discuss this, but we were not able to reach youIf you would like to change the dates, you must send us the online change request by going to our website at www.Airfare.com and click on tab says changes by email If you have any questions feel free to email us at [email protected] and we will happy to assist Thank you, AJ K***/Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The itinerary from your company did not include any information regarding an expiration date I have attached a copy of the original itinerary for your review Regards, [redacted]
Dear Revdex.com, face="Calibri">Please forward the below response to our customer Thank you, AJ K [redacted] Customer Care Supervisor Dear Customer, Thank you for notifying me of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration with a few of our policies We have a very clear policy for changes and cancellation on the website where you agreed to them and you proceed to book the ticketIf you did not agree to those terms and conditions, the booking will not be completed itBelow are the rules and as per our records you have agreed to them Change Policy Any changes to your reservation will require the payment of up to $per ticket plus the difference in fareOnly the time and date of travel can be changed before the start of travel; the routing of travel cannot Cancellation Policy You can cancel your reservation up until 11:pm Eastern Time (North America) on the same day you booked without penaltyAfter that the ticket is non-refundable, if Airfare.com at its discretion allows a refund, there will be a $fee per ticket When you contacted us we have informed you that your ticket is 100% non-refundableWe will send a request to Airline to see if there is any way to refund the taxesAirline has not replied to our request and if you do want us to try one more time to send a request to Airline for requesting a refund on the taxes, please contact us by email at [email protected] Please see the attach file that shows you were aware of the terms and conditions If you have any other concern, please let us know Thank you, AJ K [redacted] Customer Care Supervisor
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: the only # I have as some sort of booking # is [redacted] Other #s [redacted] [redacted] , [redacted] , [redacted] are my ticket #s they gave me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, In order to send a request to Airline to refund the return portions, we need the copies of the new tickets you have purchasedWe are willing to assist you, but there is nothing we can do as the fare rules says, once the ticket is used, it has no valueWe will forward your documents and it’s up to Airline to accept it or refuse it Thank you, AJ K***/Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer color="#000000">We’re regretful that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have received your complaint in reference to booking [redacted] I have fixed the issue and now you can login on [redacted] .com website by entering their booking number [redacted] and your last nameIf you have any other concern, please contact us Thank you, [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear [redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustrationAs per record the ticket was exchanged by Airline and you already flownPlease see the status of the ticket that shows it was EXCHANGED by Airline and you already used the departure and return is on March 08, Refund is not possible once the ticket is fully used/flown If you have any other concern, please contact us Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, 10pt">Please forward the below response to our customer Thank you, AJ K [redacted] Customer Care Supervisor Dear Customer, Thank you for notifying me of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI have received your complaint and I can totally understand your frustration We have already issued the refund for those extra charges which one processed by the Airline an errorWe have already informed you as well that it will take time in order to see the refund in your account If you have any other concern, please let me know Thank you, AJ K [redacted] Customer Care Supervisor
Dear Revdex.com, Please forward this request to our customer as we finally were able to solve the issue Dear Customer, We have received the cancellation request from you and your refund is in the processPlease allow 2-weeks for the refund to be appear in your account If you did not get the refund, please contact us Thank you, [redacted] /Customer Care Supervisor
Dear Revdex.com, Please forward the below response to our customer Thank you, Dear Customer, We do understand your concern and without paying the required fee to fulfill your request we will not be able to do so Thank you, AJ K [redacted] Customer Care Supervisor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Again, I would like to hear these recordings as you said it yourself you called to verify. Second, I called the actual airline and they said they can change the ticket for 40 USD so please don't insult my intelligence. All of my banking information (including my name which you so generously attached in the previous e-mail) was correct, so why exactly would the bank refuse to charge anything? Sounds about right. If the insulting tone in your responses and the sheer number of overwhelmingly negative reviews your company has received isn't indication enough of the type of 'Customer Care' you provide then nothing will be. No further response is required. I will file this as unresolved. Regards, [redacted]
Please forward the below response to our customer Thank you, Dear Customer, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have received your complaint and we can totally understand your frustration As per our record the reservation was issued successfully with the ticket numbers [redacted] & [redacted] for [redacted] and [redacted] on March 26, for total amount of $We have received a notice that you all arrived late at the airport Airlines policies clearly state that if you do not arrive on time for the first flight listed on your reservation you will be listed as a no showWhen you are listed as a no-show this means that the airlines automatically cancel the reminder of your trip and you will lose all funds associated with such tripAirfare encourages all customers to check there flight departure times and check in times with the airline directly [redacted] .com also advises that all travelers arrive at the airport ½ to hours early for international flights and ½ to hours early for domestic flights We did advise you to send your request via online and will check to see what you options are, but there is nothing guaranteeAs of yet, we never received the online change request from youWe have checked the status of the tickets, and its shows that Airline refunded the taxes/fees to youWe no longer have access on your ticketsThe booking is inactiveThe booking was considered as no-show and no-moneyUnfortunately, we cannot assist you any longerAll the funds associate with this booking is forfeit it Thank you, AJ K***
Dear Revdex.com, Please notify our customer to provide us the booking number or the name of the passenger in order to investigate the matterWe cannot located the booking by the email address or by the name provided on this complaint Thank you, ** [redacted] /Customer Care Supervisor
Complaint: [redacted] I am rejecting this response because I have not yet been refunded in full [redacted] .com charged me $to cancel my booking and they, in turn agreed to process a FULL REFUND (not a partial refund less airline fees) To date the company has withheld $per ticket (we purchased 2), refunding us $1,per ticket instead of $1,per ticket -- a difference of $ I have filed a bank dispute for the remaining $ [redacted] .com's business practices are completely unscrupulous and I am frustrated having paid them $for nothing but terrible service and a lot of aggravation! Regards, [redacted]