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Wholesale Window & Door, Inc.

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Reviews Wholesale Window & Door, Inc.

Wholesale Window & Door, Inc. Reviews (46)

We have made four separate service calls out to you regarding your cabinets, You have kept telling us the plumber said the sink would not install in the cabinets and the countertop was cut wrong, I sent [redacted] my installer out there numerous times and he stated nothing was wrong, Your plumber didn't...

know that you had a box of clips that was supposed to hold the sink down, After explaining to you about the clips, you called again stating the sink would not work and the cabinet was wrong. We then proceeded to make another appointment to com,e out there again. You never gave a courtesy phone call that the plumber eventually did get the sink in. You then called to tell me that everything was fine and completed. Three minutes after our phone call ended, your wife called and started screaming at me stating that our cabinet doors were "falling apart". I tried to explain to her that we were just there yesterday and even had pictures showing everything was fine, It sounds like the plumber must have done something wrong to knock the doors off the sink but am not sure without directly seeing it. I told her that we would come out again to look at it, but if the door was broken because of something that plumber did we would have a trip charge. If it is something that we did we would fix it at no charge. She then screamed at me and threated to turn us into the Revdex.com and to not do anything. She hung up and would not let me finish my conversation. The following day, you called back stating the doors were falling off. I talked to you on speaker phone with my boss and said to you that we would come out there and look at the doors and if we could prove to you that the doors were damaged because of us we would fix the problem free of charge, BUT if the it was the plumbers fault we would have a trip charge for coming out there. You told me that it did not matter how the cabinets broke, and that I told you it would be a lifetime warranty and would fix the cabinets regardless of any issues. That is absurd and nobody can be responsible to fix cabinets that you break. Then you proceed to threaten that you would put me in jail and do whatever you could do to hut me and get revenge. In closing, I will state AGAIN that we will be more than happy to come look at the cabinet and FIX IT at no charge if it something that we did or the manufacturer. But we cannot be responsible from damage that you did or your plumber. If you have any more questions or would like to set up a time to come out there here is our information once again.

I'd like to say that I was very pleased with the service. The men that installed the doors and windows were very pleasant and clean while doing their job. I would recommend this company to everyone I know.

We were very pleased with the price and the quality of the windows and the installation. Very professional.

I found the experience with wholesale windows and doors to be very satisfactory. Timely and very competive with pricing. The crew led by[redacted] during installation went very well and would recommend that you ask for him.

We bought twenty windows form Wholesale window and door. Four of the downstairs windows leaked every time a rain storm was raining directly at the windows. They leaked to the point that I was cleaning water off the floor inside the house. Each time after the storm we called and someone was sent out to put some seal on the window, but still each time after a storm they leaked and we would go thru calling them they would come out and this happened several times until the last time the owner refused to speak with us saying the time period for repairs is over. I'm sorry I bought from this company as I have to have these windows replaced again. If you are thinking about buying windows from this company I would be very careful as we wish we had gone elsewhere and not with a company that does not stand behind what they sell.

+1

Wholesale Window and Door has an unprofessional owner, [redacted], and he treats customers very disrespectfully. He gave me no notice on a work day to measure our window for installation. When I couldn't drop everything at work to meet him that day, he proceeded to tell me that I could buy a window from another company, and then hung up. It took me three follow up calls to ensure we could cancel our signed contract. I would not recommend hiring a company with an owner who is not flexible to customers needs, and acts in a very rude and unprofessional manner.

We called Mr [redacted] on 04/14/14, in regards to the letter written to the Revdex.com he knows and agrees that the complaint is a manufacture complaint, not a complaint towards Wholesale Window & Door Inc. But since we are his contact he wrote it the way he did. Wholesale Window & Door Inc has left...

a message with [redacted] AZ rep for Cascade, to solve the problem With Mr [redacted]' glass and screens.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First off, he cussed more than he stated, not just once.  My wife & mom in law never said anything to him except my wife asked him  to stop cursing.   All I want to get $2,000.00 - $2,500.00 so that our windows can be fixed on the outside.   The drywall was already in when he came to measure the 2nd time.  The first time his partner measured w/o drywall.  He needs to get his facts straight.  I spoke with two of the installers that stayed behind to finish, and they said it could have been done the way I described to him.   So why wasn't it?  Checking our neighborhood, other homes had it done properly.  The way it was described to the owner of this company.  He refused, was upset, cursing and refused to listen to me or help in any way.  I repeat that my wife and mom in law never raised their voice to him.  I was trying to deal with this ugly situation.   Also the installer took a picture of a bent screen for replacement, and to this day we never received a call about it.   As a business this is unacceptable.  

Regards,

I think Mr. [redacted] needs to get his facts straight. The only room with drywall was in the rear bedroom. He should check with his drywall contractors invoice it will show it was done after the final measure. My installer did not say the windows could be installed the way he wanted. That is why they called me to come to the jobsite because the customer was giving him a hard time. As far as cursing I admitted that I said a word I shouldn't have, it was a slip up, and I did not repeat it. Of course the customer is going to embellish on the problem to make himself look right after all he is trying to get money back for no reason. [redacted]Wholesale Window & Door Inc.

Our cabinets look great! Very helpful and friendly staff.

Our names are [redacted] We just made our second purchase for Brain at Wholesale windows & door. Brain made use feel very comfortable coming into our home. His quote was very honest & fair for a very good product that he sells. Brain is very professional.

We have made four separate service calls out to you regarding your cabinets, You have kept telling us the plumber said the sink would not install in the cabinets and the countertop was cut wrong, I sent [redacted] my installer out there numerous times and he stated nothing was wrong, Your plumber didn't...

know that you had a box of clips that was supposed to hold the sink down, After explaining to you about the clips, you called again stating the sink would not work and the cabinet was wrong. We then proceeded to make another appointment to com,e out there again. You never gave a courtesy phone call that the plumber eventually did get the sink in. You then called to tell me that everything was fine and completed. Three minutes after our phone call ended, your wife called and started screaming at me stating that our cabinet doors were "falling apart". I tried to explain to her that we were just there yesterday and even had pictures showing everything was fine, It sounds like the plumber must have done something wrong to knock the doors off the sink but am not sure without directly seeing it. I told her that we would come out again to look at it, but if the door was broken because of something that plumber did we would have a trip charge. If it is something that we did we would fix it at no charge. She then screamed at me and threated to turn us into the Revdex.com and to not do anything. She hung up and would not let me finish my conversation. The following day, you called back stating the doors were falling off. I talked to you on speaker phone with my boss and said to you that we would come out there and look at the doors and if we could prove to you that the doors were damaged because of us we would fix the problem free of charge, BUT if the it was the plumbers fault we would have a trip charge for coming out there. You told me that it did not matter how the cabinets broke, and that I told you it would be a lifetime warranty and would fix the cabinets regardless of any issues. That is absurd and nobody can be responsible to fix cabinets that you break. Then you proceed to threaten that you would put me in jail and do whatever you could do to hut me and get revenge. In closing, I will state AGAIN that we will be more than happy to come look at the cabinet and FIX IT at no charge if it something that we did or the manufacturer. But we cannot be responsible from damage that you did or your plumber. If you have any more questions or would like to set up a time to come out there here is our information once again.

I have used Wholesale Window and Door on two occasions. They are a competitively priced company for replacement or upgraded windows. Installation is included in total quote. Installers were profession and performed a quality install, clearing debris and removing old windows and frames. I would recommend them for your next window replacement or upgrade.

Perfect. Everything done on-time and at great price.

I just had my kitchen cabinets replaced, I am very happy with the quality of the cabinets, the fast service, and the great installation. I will be calling Wholesale Window and Door again when it's time to remodel the bathrooms. I would highly recommend them.

We recently had windows and a new kitchen installed by this company. We are extremely pleased from everything from start to finish. Sales people were extremely knowledgeable and the installation was superb and very happy how they cleaned up after themselves. Their pricing by far was the best. As we had 6 estimates of this very large project. We have recommended this company to many of our friends and neighbors. We will continue to do so.

We use this company as much as possible, they always do a great job!

This company lacks honesty, integrity, knowledge, and professionalism. They were probably in the used car salesman business before 1999.

My installer called me stating the customer was complaining about the window installation. I went to the jobsite to see how I could help. When I showed up the customer and his wife along with another woman were in my face about changing the J. channel because it looked bad. I tried to...

explain that we don't change J. channel because we would have to rebuild the siding also. He wanted us to install the windows over the J. channel leaving the windows approximately 1" from the siding. The proper way is to put the windows inside the J. channel the way the old ones were. Another problem was they dry walled the entire mobile after I measured causing extensive work to cut drywall back to install windows. I did not charge them for this although I should have. He said I would not work with him but he wouldn't listen to anything I had to say. He and the other women were all taking at the same time telling me what I should do. I was having a bad day because of my hip surgery and slipped with a curse word that I apologized for. He kept telling me to put the windows in over the J. channel and foam I" around window over the siding and caulk over it. I would never do that. If he wanted his J. channel changed he should have done it before we arrived.

We called Mr [redacted] on 04/14/14, in regards to the letter written to the Revdex.com he knows and agrees that the complaint is a manufacture complaint, not a complaint towards Wholesale Window & Door Inc. But since we are his contact he wrote it the way he did. Wholesale Window & Door Inc has left...

a message with [redacted] AZ rep for Cascade, to solve the problem With Mr [redacted]' glass and screens.

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Address: 2871 West 130th Street, Hinckley, Georgia, United States, 44233

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