Wild West Domains

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and would like to present the following Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms of Service Agreement • Domain Name Registration Agreement • Domain Name Proxy Agreement Copies of the latest version of these agreements may be found at: [redacted] On September 29, 2008, our customer purchased their domain name for a two-year term along with our Protected Registration service One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled As the service has never been canceled, the service and domain name have continued renewing every two years, with the latest renewal occurring on September 20, These are the terms agreed to by the customer and Wild West Domains has followed their service purchase instructions We have also provided proper information to the customer multiple times about the information we need from them to bring closure to this issueWe have not received cooperation from the customer Resolution: Wild West Domains has, in good faith, upheld our user agreements with our customer and honored our terms of service Account management is a customer responsibilityIf the customer cooperates with us to cancel the service, we are willing to refund the latest renewal as a courtesy ($refund) Education: The following Help Center article will be helpful to our customer in canceling the service: Canceling Protected Registration [redacted] Thank you again for the opportunity to address the concerns presented by our valuable customer Kindest regards, [redacted] Office of the CEO – Wild West Domains

Dear Dispute Resolution Consultant
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with Wild West Domains:
• Universal Terms of Service
• Domain Name Registration Agreement
These agreements can be found at:***://***.***.***/***/***.***Wild West Domains as a registrar has upheld its agreements with the registrant of the domain in question, the registrant is not the complainantThe change of account for the domain name was done after a thorough investigation and it was determined that the registrant of the domain name(s) provided the necessary documentation to initiate a change of account
RESOLUTION:
Wild West Domains as a registrar acted in good faith to uphold its agreements with the complainant and the registrant of the domainAt this time, the domain will not be able to be returned to the complainant’s account
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant
Best regards
*** ***

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with Global Virtual OpportunitiesGlobal Virtual Opportunities is a reseller of Wild West Domains• GVO Domain Registration Universal Terms of Service Agreement• GVO Domain Registration Domain Name Registration Agreement***On August 19, during an online transaction the complainant purchased their Domain Name with the Certified Domain option for a one year term. Per the complainant’s account preferences, Wild West Domains was instructed to automatically renew these products and did so in a Good Faith effort to honor its agreements with the complainantAccount management is a customer responsibility.ResolutionWild West Domains has upheld its agreements in good faith with the complainant and honored its terms of service.We rely on our customers to update their account settings per their intentions. Wild West Domains cannot absorb any fees which the complainant may have incurred with their financial institutionWe are happy to send their financial institution a letter requesting waiver of any overdraft fees as a mutual gesture of goodwillWild West Domains has no control over the decision of the complainant’s financial institution in this matter.Wild West Domains has submitted a refund for the most recent renewal of the complainant’s services. It typically takes to business days for the funds to be reflected by the customer's financial institutionThe complaint will have the responsibility to cancel these services before their next renewal date.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,
*** ***Office of the CEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When your company website interface fails to allow a customer to cancel a subscription every other year and then your customer support staff provide verbal commitments over the phone promising to "Cancel" and refund any moneys taken from you every two years, not once, but rather over and over and over again that is unsatisfactory. For you to claim that this is the customers fault when it is absolutely 100% on the hands of your support team both web and phone then I have nothing left to say to you. You need to be put out of business. I wonder how many more people are being ripped off by this company under the guise of customer inaction. It is almost to the point you can not trust anyone...
While this company has offered to refund the last $70.00 that they have stolen from me they then turn around and insult me by stating that this is my error. This I do not accept. I stand by my complaint. They have been robbing me for years... I follow their instructions each time fill out their forms and jump through all of their hoops to end up with a customer service rep apologizing on the phone promising to fix everything and not to worry it will not happen again etc... Thinking everything is resolved you go about your life only to discover it happens again and again and again! They will not stop... This is their doing. If they are doing this intentionally by design or "accidently" by design... I will let you be the judge of that. However, I do not accept their insult. I am not sure what that means to accept it or not to accept it. Rest assured I do NOT accept the insult. Furthermore I have closed my bank account so as to prevent any more theft from this company as that appears to be the only way to stop them
Regards,
[redacted]

Dear Dispute Resolution Consultant,
 
Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.
 
Upon purchase of services, our customer acknowledged and accepted the following agreements:
 
•...

Universal Terms of Service Agreement
• Domain Name Registration Agreement
• Domain Name Proxy Agreement
 
Copies of the latest version of these agreements may be found at: [redacted]
 
On September 29, 2008, our customer purchased their domain name for a two-year term along with our Protected Registration service.  One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled.  As the service has never been canceled, the service and domain name have continued renewing every two years, with the latest renewal occurring on September 20, 2014. These are the terms agreed to by the customer and Wild West Domains has followed their service purchase instructions. 
 
We have also provided proper information to the customer multiple times about the information we need from them to bring closure to this issue. We have not received cooperation from the customer. 
 
Resolution:
 
Wild West Domains has, in good faith, upheld our user agreements with our customer and honored our terms of service.  Account management is a customer responsibility. If the customer cooperates with us to cancel the service, we are willing to refund the latest renewal as a courtesy ($70.32 refund).
 
Education: 
 
The following Help Center article will be helpful to our customer in canceling the service:
 
Canceling Protected Registration
[redacted]
 
Thank you again for the opportunity to address the concerns presented by our valuable customer.
Kindest regards, 
 
[redacted]
Office of the CEO – Wild West Domains

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. According to the public whois Database, the domain name in question is registered through [redacted], a reseller of Wild West Domains. [redacted] also provides their own support for their clients.To resolve their concerns, the complainant will need to contact the [redacted] business directly via their webpage at https://en.support.[redacted] or by email at support@[redacted]. We do hope the complainant can amicably resolve their concerns with the [redacted] business.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.  Regards,Gary H[redacted]

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a Wild West Domains customer, nor has Wild West Domains entered into any relationship or agreements with the complainant.Wild West Domains...

is the registrar for the compusource.net domain name.  However, Wild West Domains has no affiliation with the website hosting services provided by the compusource.net business.  Our office has successfully connected with the complainant by phone.  Should the complainant have any questions or concerns regarding website services provided to them by compusource.net, they will need to contact the appropriate business utilizing any information provided on the associated website at http://www.compusource.net/contact.  Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO – Wild West Domains

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a Wild West Domains customer, nor has Wild West...

Domains entered into any relationship or agreements with the complainant.The complainant's concerns are regarding information posted on a third-party’s website. Wild West Domains does not become involved in third-party disputes.  Additionally, while Wild West Domains is the registrar of record for the debbiedakiwi.com domain name; its website files are not hosted on our servers and we have no influence over the site’s content.  At this time, it appears the content in question may have been removed from the website, and the complainant’s concerns may be resolved. If the complainant has not resolved their concerns with the administrator of the website in question, they may want to reach out directly to the hosting provider for the website in question to see if they have any policies in place to address these concerns. Wild West Domains does not allow illegal content on our customer's websites and regularly works with courts and law enforcement from the local to the international level.  Law enforcement can contact our abuse teams directly if they need a website taken down, or if they need more information pursuant to an investigation.  We have a long-standing history of cooperation with law enforcement and the courts.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Nothing that is connected with Go Daddy is done in good

faith! They change policy at any given time to suit their purposes and there’s

nothing that you can do about it. Their practices are definitely deceptive (at

the less).

I have tried to cancel what these people call their “protected

registration”. What they are asking for NOW I can’t give. I don’t have a

business, just a simple, personal website for our group against bullying.

Personal is what’s on my account owner information sheet as well.

What I received was this: To process this protected registration cancellation

request, we require a

color copy, scan, or digital picture of the following information be

sent to [redacted]

 

1. A clear, readable copy of the government-issued photo

identification in which the pictured person, name, signature, and expiration

date are clearly identifiable. The copy of the government-issued photo identification we received is

not clear.

 

2. A

copy of business documentation for the company listed as current registrant.

To view the company listed as current registrant you may login to the Domains

by Proxy account at the link below.

For U.S Based businesses - We can accept an EIN/TIN

Assignment Letter from the IRS. You may request a copy of this letter by contacting the IRS at

###-###-####.

 

If people don’t do business with them they are determined to

auction off their site(s) and/or cause them as much trouble as they can.  

The information in their policy changed after 2010 and their

policy has changed considerably since then. I started this account in 2010 not

2012 and kept removing the auto renew to no avail. When I renewed in 2012 I

registered a second domain name. I canceled the second one with no problem. How

I ended up with this protected registration is beyond me. 

This just means that you can’t win with these people you can

only give up. I gave up because they were holding my domain name hostage. I

told them that what they are doing is extortion and on 3/23/2014 I bought a new

domain name and rebuilt the site.

In April they found a way to renew without my consent and

keep telling me that it’s because of the protected registration.

Their policy doesn’t tell you that you will need ID to

cancel protected registration and it also doesn’t tell you that it comes as a

bundle. The bundle includes business registration, domain ownership protection,

and private registration services.

I have never used protected registration only private

registration to keep my personal information private. I don’t know how I ended

up with protected registration. Something happened after that renewal in 2012.

I got the same things for both web sites yet I canceled

asklady.net with no problem and [redacted] has been nothing but a huge headache.

Both of these web sites are in the Domains by proxy portal.

Regards,

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following.The complainant is not a Wild West Domains customer, nor has Wild West Domains entered into any relationship or agreements with the complainant.  Any agreements...

that the complainant may have made with the third party in question would be outside of Wild West Domains’ control or influence. The complainant is attempting to gain control of an expired domain name registered through Integrity Domains, a reseller of Wild West Domains' services. RESOLUTION:The complainant has contacted Wild West Domains’ Change department and provided identification documentation necessary to move the domain to an Integrity Domains account the complainant can access. On February 19, 2016 our change department requested the complainant to provide an Integrity Domains account number so they may expedite the domain move.  The complainant has not responded to our change department's request with the information required to complete the process. As the domain is in an expired status, we recommend the complainant respond to our change department's request in a timely manner.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO – Wild West Domains

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and present the following.

 

On March 22, 2012 our customer purchased their domain name with Protected Registration through the...

webZarus.com website. webZarus.com is a reseller of Wild West Domains, LLC.  At the time of purchase they acknowledged the following agreements:

•    Wild West Domains Universal Terms of Service Agreement

•    Wild West Domains Domain Registration Agreement

•    Wild West Domains Domain Name Proxy Agreement

The latest version of these agreements and other legal agreements may be found at:

https://www.wildwestdomains.com/resellerplans/agreements.aspx

Per our customer's account preferences we were instructed to automatically renew our customer's product and did so in a Good Faith effort to honor its agreements with them.

RESOLUTION:

 

We value our customer's business and have acted in good faith, upholding our terms with them.

Account management is a customer responsibility and our customer agreed to this upon agreeing to our Universal Terms of Service Agreement. Their account preferences instructed Wild West Domains to process these renewals and we followed their instructions in good faith to uphold our agreements with them.

We advised our customer on March 23, 2014 of the steps required to remove the Protected Registration service from their domain name and prevent future billing. To date, we have not received the required documentation.

If the customer follows the cancellation process outlined in this link: https://supportcenter.securepaynet.net/DomainServices/ProtectedRegPage.aspx

We will be happy to process a refund them.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant's comments to which we would like to present the following.Wild West Domains does not tolerate the transmission of spam. For a complete review of our Anti-Spam...

Policy and other legal agreements, please visit:[redacted]If it is determined that a Wild West Domains customer is sending unsolicited email messages, Wild West Domains will take appropriate actions up to and possibly including suspension of the domains and/or the accounts in question.RESOLUTION:We have reviewed the customer’s complaint and found that the domains are indeed registered through Wild West Domains. However, the owner of the domain name manages the email through a separate provider.If the complainant continues to receive spam, or believes a Wild West Domains customer is sending spam they can report it to our abuse teams at the following link and follow the instructions [redacted]Thank you for the opportunity to bring clarity to this matter.Kindest regards,[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The domain in question is registered through [redacted], a...

reseller of Wild West Domains services.  The complainant has not entered into terms with Wild West Domains regarding this domain; this is a third party complaint. Aside from being the registrar of record, Wild West Domains has no affiliation with the site in question or its operation. The website’s content is not hosted on our servers and Wild West Domains has no control over the content on the site.  RESOLUTION:The complainant will need to contact the site administrator directly for further assistance with their concerns; this is a third party complaint.  If the complainant and site administrator are unable to come to an amicable resolution, the complainant may also want to connect with the hosting provider for this website, [redacted] (available at [redacted]), to determine if they may be able to assist.EDUCATION:If the complainant believes that the domain in question is utilizing invalid WHOIS information, we respectfully ask that they provide more information at the following URL: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO[redacted] Phone

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the complainant's comments to which we would like to present the following.Wild West Domains does not tolerate the transmission of spam. For a complete review of our Anti-Spam...

Policy and other legal agreements, please visit:https://www.[redacted].com[redacted]If it is determined that a Wild West Domains customer is sending unsolicited email messages, Wild West Domains will take appropriate actions up to and possibly including suspension of the domains and/or the accounts in question.RESOLUTION:We have reviewed the customer’s complaint and found that only one of the domain names: [redacted].INFO is registered through Wild West Domains. However, the owner of the domain name manages the email through a separate provider. The other domains provided by the complainant are registered with other registrars and are using email through other third party providers.If the complainant continues to receive spam, or believes a Wild West Domains customer is sending spam they can report it to our abuse teams at the following link and follow the instructions provided:https://[redacted]Thank you for the opportunity to bring clarity to this matter.Kindest regards,[redacted]Office of the CEO

This company - under an additional name ([redacted]) has hijacked my e-mail, bouncing it back without any reason and without -- in my opinion -- any legal authority. They require a copy of the bounced e-mail (among additional things) so they can "look into it." In my opinion, if your e-mail were to contain any protected information -- such as medical records -- this company would be committing a HIPAA violation.

There's nothing you can do to stop them from blocking your e-mail, other than jumping thru all the hoops they've created. ... and having a degree in computer science would be helpful in even understanding what they want and how to send it to them.

I am not an attorney and these are just my personal opinions... but my opinion about this company is very negative.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address the concerns presented by the complainant. The complainant is not a Wild West Domains customer, nor has Wild West Domains entered into any relationship or agreements with the complainant.The domain name in question was purchased with...

privacy services on April 20, 2016 by a customer of [redacted]. [redacted] utilizes Wild West Domains as a domain registrar for their customers,  therefore Wild West Domains is the supporting Registrar of record only. RESOLUTION:The purchase of domain names is first come, first served. Given the competitive nature of the domain industry, it is always best to purchase a domain name when it is available. Failing to do so may lead to the domain name being registered by another party.  The complainant is welcome to purchase an available domain of their choice. Again, domain name purchases are first come, first served.The domain name can be searched and found without issue on Wild West Domains’ WhoIs at: [redacted]Wild West Domains is a valid and separate entity from [redacted]. If the complainant would like concerns pertaining to [redacted] reviewed, they will need to submit a complaint through the proper venue.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,[redacted]Office of the CEO – Wild West Domains

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Name Proxy Agreement

 

Copies of the latest version of these agreements may be found at: [redacted]

 

On September 29, 2008, our customer purchased their domain name for a two-year term along with our Protected Registration service.  One of the features of Protected Registration is that it will continue renew the domain name until the service is canceled.  As the service has never been canceled, the service and domain name have continued renewing every two years, with the latest renewal occurring on September 20, 2014. These are the terms agreed to by the customer and Wild West Domains has followed their service purchase instructions. 

 

We have also provided proper information to the customer multiple times about the information we need from them to bring closure to this issue. We have not received cooperation from the customer. 

 

Resolution:

 

Wild West Domains has, in good faith, upheld our user agreements with our customer and honored our terms of service.  Account management is a customer responsibility. If the customer cooperates with us to cancel the service, we are willing to refund the latest renewal as a courtesy ($70.32 refund).

 

Education: 

 

The following Help Center article will be helpful to our customer in canceling the service:

 

Canceling Protected Registration

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards, 

 

Office of the CEO – Wild West Domains

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.

Contrary to the complainant’s understanding,...

Wild West Domains is only the registrar of the domain name in question, not the registrant.  The complainant is not required to pay to contact the current registrant of the domain name in question, as they are welcome to use the information found in a public Whois lookup to contact the registrant.  The complainant has other options that Wild West Domains or its related companies offer such as domain backorders, however these are not guarantees to acquire the domain, nor is the complainant required to use them.

RESOLUTION:

Wild West Domains upheld its agreements in good faith and honored its terms of service.  

We will not award the domain name to the complainant however, they are welcome to contact the current registrant in an attempt to negotiate the sale of the domain in question.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO – Wild West Domains