Williams and Fogg Heating & Air

[A default letter is provided here which indicates your
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

** ***We are responding to your letter dated December 29, forcase *** for property owned by ***On December 19, wereceived a work order from *** for***After speaking with one of the owners,
***,we scheduled a Service and Diagnostic appointment for December 22, 2014, Uponcompletion, the service technician *** reported the findings to *** *** *** ** for approval*** spoke with ** *** and receivedhis verbal for Williams and Fogg to move forward with the work orderHad the warrantycompany been concerned about the amount of the work order, they would not havemoved forward with the repair.Williams and Fogg Heating and Air never entered into a work relationshipwith *** ***Our agreement is with the home owner *** *** and*** *** is the client’s daughter who resides at the residence andis not on the warranty paperwork** *** approved the initial work order with*** *** *** *** *** ** and approved the revised quote to cover the additionalitems needed to install the water heaterThis can be verified with*** (***)** *** did attempt to explain to *** *** that she isnot the client and that she would need to speak with her fatherShe did demandmoney back when no funds have transferred from *** *** to Williams and FoggHeating and AirPayment is due upon completion of final inspectionWe spokewith ** *** this morning, January 5, 2015, to schedule a date to complete theadditional work required for the water heater to pass inspection** *** saidtoday was not good, as his daughter is sick at this timeHe stated he wouldinstruct his daughter to allow Williams and Food back on the property tocomplete the required workHe said that he would tell his daughter and themale at the property to stop instructing Williams and Fogg workers how to dotheir jobs.** *** did receive the invoice for the work not coveredunder warranty, he will put the check in the mail once the work is completed.At this time we are waiting for ** *** to contact us to reschedule a day tocomplete the work.Should you have any questions you may reach me at ***or via email at ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If I read the information properly, there is no offer presentedWilliams and Fogg have no choice but to re-enter OUR property to correct the issues to pass inspection on the OPEN permit that they obtained at no cost to US! Neither myself, nor my father submitted the work order, our warranty company submitted the work order, as we did not have a choice of a plumber.(per Williams and Fogg *** ***) My name is listed with the warranty company, *** ***, which can be verified by calling them. I never demanded money back, nor even suggested that I have exchanged moneyI suggested that MY FATHER should be given a refund for the amount he was charged due to the incompetence of the installer, which is verified by the failed inspection, not once, but twice and for the amount of the materialsI was told by "Bill", the installer that the deductible was already paid for by my Father and that he did authorize the additional charges and PAID for them, what choice did we have? Of course all of this was done over the phone and I was present during the install (all documents signed by myself, *** ***) and this was highway robbery!Yes, Williams and Fogg did speak with my Father, *** *** on Monday, January 5th and MrFogg's recollection of the conversation is completely inaccurateIt is now Wednesday, January 7th and I am still awaiting a call from them to schedule the work that they are REQUIRED to correct in order to pass inspection. I can not understand how a business can survive with such a level of incompetence and unprofessionalism and blatantly twist it and ignore it.
Regards,*** ***

*** *** called Revdex.com to state the company did an excellent job with installing the new furnace

Should have checked the Revdex.com site before calling Williams & Fogg I had an AC issue with an old unit not blowing air The tech literally jiggled some wires around at the thermostat, it started working and charged $for the work excluding the service charge One week later it stopped working and now I'm trying to get them back to REALLY fix it
When I called, the customer service person put the phone down and started looking up my information and I heard a profanity laced tirade about the workers! I was completely shocked!
This company's work is shoddy at best, professionalism is non-existent and pricing is absolutely ridiculous Buyer beware!

Mr*** furnace is being replaced at no charge Installation is scheduled for Thursday, November 12th

We responded to a call from *** *** ** *** *** *** *** ** to repair outside lights and security door after the owner admittedly could not find anyone to respond,
and provided an initial estimate of $material ONLY plus labor.- The lights and door were repaired and operating as witnessed by the property manager who signed off on the work, and of which we have photographs- We returned another times to repair the same problems at no cost to the customer- On our fourth trip to this location, the technician explained that the damages were being caused by residents/visitors vandalism and that we could no longer provide repairs at no cost, the Owner confronted our technician and began to argue with him regarding the numerous repairs so our technician left the premises- We offer this fact in regards to this complaint - this is well established with local police and residents as a known drug traffic building/area and these are the persons responsible for the lights being constantly broken as well as the broken security door to facilitate their illegal activities- We made the initial repairs for which we were paid, provided two more complimentary repairs but cannot be held responsible for continuing to make repairs at no cost due to vandalism by residents and/or their visitorsSincerely,*** ***
*** *** ***
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint.
The bill presented for repairs on June 30th was paid in full at the time of service It is that the technician re-diagnosed the problem by not finding water in drain pan and found the fan running He never went upstairs to the attic to look Nor did the technician ever evaluate if his diagnosis, labor and repair addressed the problem of no cold air coming out of upstairs vents It didn't which is why I called again the next day
For some reason Williams and Fogg is implying that leaking R-from the system is the reason the system is not working and that is why they do not warrant their work when in fact they never verified that this repair fixed the problem after the technician performed the service It did not.
It is also that I claimed the unit is fixed now because it is not Williams and Fogg never fixed the problem
Regards,
*** ***

The customer called and said the inspection failed- the return in the hallway ceiling is not protected properlyAn electrical inspection was to take place Friday but because no one from the business came to the mechanical inspection and the inspector stated it needed to be rescheduledThe customer needs the repairs done as stated in the inspection report so that it can pass

This was done by a former employee, and we had no idea this job was initiated At this point we have no one to fix the problem To resolve this issue we woul like to pay the *** Back to the customer
Thank You
Accounts Department

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Wms and Fogg has failed 5 inspections by city of Richmond, most recent inspection was today. Wms and Fogg had someone to access premises and repair foundation without informing me of any of the concerns reported to Revdex.com. Yes, they did hook up range and microwave but have done an extremely poor job with communicating and following through. 
Per [redacted], Electrical Supervisor, whom scheduled today's inspection with City has accused me of tearing down his character to the Revdex.com which is so untrue. Sent from my iPhone
I have documentation from City of Richmond which shows that both electrical and mechanical permits have not passed inspections. As a consumer, who has already paid for services, I only want Wms & Fogg to complete all work to code in a timely manner so that inspections will pass then I can put this horrible experience behind me.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected] have just received a check from William frogg,amount of [redacted] dollars. [redacted] would like to withdraw  the complaint, he told me, he mailed  the check the month of September 29, check was mailed Oct.  3, I received it October 7 Saturday. That is why I thought he was not going to pay me. We went back and forth almost 3 weeks, we both live in [redacted] Va, that is not a way to run a business. It was the  reception would agree with the owner that it went out on September.. 29. Check was dated Oct. 3. My number is [redacted]. I will not used him again. Can you please cancelled the complaint, I will call in the A.M, Monday. He realized the mistake and so did I. He even sent me copies of my payments which I asked for. I also had the invoice from the repair man. It did not add up. I over payed, because he called me up, and wanted the rest of the money , we made payment arrangement, but he went Bay on his word, so I borrow the money to pay him, first mistake, then when I came up short, it took almost three weeks to get my money back. Sometimes business take advantage of seniors, when it comes to everyday repairs.thank you for your support. Please complaint. Thank you [redacted]
Regards,
[redacted]

- Electrical permit has been obtained and is awaiting final inspection 
sans-serif; border-bottom-width: 1px; border-bottom-style: dashed; border-bottom-color: rgb(204, 204, 204);">Friday Nov. 13.   - Contract clearly states that drywall repair is NOT included. 
- Technician has not addressed the foundation issue due to, and caused by, it's existing unstable condition.  Suggest that the foundation be inspected before any repairs are attempted.
- Customer received range and microwave hook up at no charge ($800 value) as compensation for 
her issues

We have talked with the customer and this issue has been resolved amicably.  The invoice missed being purged when converting to new accounting software.

The re-stocking fee assessed for cancellation of the contract has been waived.  We have not yet been able to schedule a time with the [redacted]' to remove the equipment.  We did miss one appointment for the removal but have not been able to contact them to reschedule and they have not...

returned our calls.  It is our position that if they refuse to schedule a convenient time for the removal of the equipment, that they should be held liable for the direct costs of the equipment.  We will make another attempt via certified mail before pursuing that avenue further. the ceiling has been repaired.

COMPLAINT RESPONSE
Revdex.com Case# [redacted] -Williams and Fogg Heating & Air Co.
In performing the service for the primary issue (no air flow) of the customer's unit on June 30th , 2014 the technician found loose wires on fan relay &...

clogged drain lines. At this time he was charged for diagnostic, clearing the drain line and to rewire fan relay, pumping water out of drain pan & testing, the unit then was operating properly. On July 23'd'the technician returned to re-diagnose, did not find water in drain pan and fan was running, but found a new problem with the 51st week year of 1987-27 year old [redacted] unit to a non-functioning compressor with burnt wires. The burnt wires were replaced to make temporary repair; was given an estimate to replace the equipment that the customer wanted repaired. The technician noticed the outdoor unit was very dirty and the system was low on R-22. The system was leak tested and multiple leaks in evaporator coils and leaks on service valves were found, the customer was charged $378 for an extended diagnostic, materials and labor.
 Another Williams and Fogg technician went to the home, did not make written diagnostic, repairs or invoice. That technician is no longer employed by
Williams and Fogg Heating and Air. We do not warranty lea king systems after diagnostic to which no attempts were made to have leaks repaired.
Note-first repairs done to air handler in attic fan control wiring, second diagnostic burnt wires on compressor outside the home. The customer stated the technician should have found this problem the first visit. It was explained that it was a new problem that could not have been foreseen or prevented. The customer remains responsible for the unpaid balance on the account. The technician asked the home owner if Williams and Fogg resolved the problem and he didn't answer, but replied the unit is fixed now.
Williams and Fogg Heating and Air Company warrant all repairs that are made. We do not warranty R22 in a leaking system unless repairs are made to correct the leak.
Thank you,
[redacted]

Mr. [redacted] garage ceiling has been repaired.
font-family: arial, sans-serif;">We have taken Mr.[redacted] word regarding the tools he claims are missing and have adjusted his claim for normal depreciation.  He claimed $430.29 an we have assessed a $300.00 credit on his invoice.

We responded to a call from [redacted]  to repair outside lights and security door after the owner admittedly could not find anyone to respond,  and provided an initial estimate of $600 material ONLY plus labor.- The lights and door were repaired...

and operating as witnessed by the property manager who signed off on the work, and of which we have photographs- We returned another 2 times to repair the same problems at no cost to the customer- On our fourth trip to this location, the technician explained that the damages were being caused by residents/visitors vandalism and that we could no longer provide repairs at no cost, the Owner confronted our technician and began to argue with him regarding the numerous repairs so our technician left the premises- We offer this fact in regards to this complaint - this is  well established with local police and residents as a known drug traffic building/area and these are the persons responsible for the lights being constantly broken as well as the broken security door to facilitate their illegal activities- We made the initial repairs for which we were paid, provided two more complimentary repairs but cannot be held responsible for continuing to make repairs at no cost due to vandalism by residents and/or their visitorsSincerely,[redacted]

The re-stocking fee assessed for cancellation of the contract has been waived.  We have not yet been able to schedule a time with the [redacted]' to remove the equipment.  We did miss one appointment for...

the removal but have not been able to contact them to reschedule and they have not returned our calls.  It is our position that if they refuse to schedule a convenient time for the removal of the equipment, that they should be held liable for the direct costs of the equipment.  We will make another attempt via certified mail before pursuing that avenue further. the ceiling has been repaired.