Williams and Fogg Heating & Air

My experience with this company was a nightmare. I hired them to fix my mom's toilet. After their first visit all the toilets in the house weren't working! They called my mom and yelled at her and said they were going to take her to court if she didn't pay that day. (they hadn't fixed anything yet) I called them back that same day and said that I was the one who was going to pay but I wanted them to fix the problem before I payed. The lady on the phone yelled and said she would take me to court and hung up. I called right back and asked for the owner...I got put on hold and hung up on. I called again and she said the owner said he did not want to talk to me. Then she talked about me to another person when I could hear (I thought I was in high school again!) Then she said she would get the guy who came out to the house and hung up. I called them back asking them not to go on the property and I was getting another plumber. Magically, the owner wanted to talk to me! He said that the plumber who cam out to my mom's house said SHE DIDN'T LOOK LIKE THE TYPE OF PERSON WHO COULD PAY. And that's why they were calling and yelling at us about about paying them before they did anything. For some reason I let them do the job. I told the owner to call me and keep me updated. I gave them my cell phone number. They did the job a week later (even though they had said they'd me there that day) and they never called me to approve of the price. They did not tell me know day they were coming. My mom calls me that day and says they told her the bill would be $700. The next day they call me saying I owe $900. I am really unhappy with the service they provided because not only did they do the work before they had my ok with the pricing but the when I told them I was dissatisfied they blamed it on my mom and talked about her like she was crazy and everything was her fault. The owner never apologized and I spent an hour over the phone with him trying to get him to stop talking so I could explain what my complaint was.

Review: William and Fogg was contracted to do some electrical work for me, in the process of doing this work one worker fell through my garage ceiling and put a huge hole in the ceiling. While they were doing the work they also stole some rather expensive tools from me. I have not paid them for their services, yet because I can not get them to repair the damage done to the ceiling of my garage or compensate me for the tools that was stolen.Desired Settlement: I would like a billing adjustment for the tools that I am going to have to replace, those tools stolen includes: Fluke Multi Meter w/case $340.25, !2" Kline Linesman Pliers $41.68, Mattock $24.98, and a Steel Shank Hammer $23.38 for a total bill adjustment of $430.29.

I also need the repair of the hole in my garage ceiling done ASAP, or I can find my own contractor to repair it and Williams and Fogg can pay for the cost of the repair.

Business

Response:

Mr. [redacted] garage ceiling has been repaired.

Review: William Fogg sent two men to diagnose why my air conditioning wasn't working.

After demanding a diagnostic payment up front, they told me that my air conditioner needed it's evaporator coil replaced. They would put me in the back of the line and get the part from my home warranty company, or if I wanted, they could do it today for $1,600. I was told a full new unit would be $3,400. The tech/salesman was acting suspiciously when I questioned him about what exactly was wrong. I said I would wait for my home warranty company to send them the part for repair.

After several follow ups on my part with the warranty company, it was clear that William and Fogg had never gotten in touch with them to get the repair underway. Despite several attempts on my part, William and Fogg never responded to me either.

I had to get another repair company to come out and start all over. They fixed the problem within 10 minutes. It was obvious the system was working perfectly, just needed a freon recharge. Any AC repair person would have been able to diagnose this very common issue within minutes too.

It's clear to me that their guys lied to me, and potentially my home warranty company, in order to inflate the work order.Desired Settlement: I want the $75 'diagnostic fee' refunded. It's clear William and Fogg never intended to fix my problem, but tried to sell me services I didn't need.

Business

Response:

Revdex.com spoke with the business. This job was contracted by the home warranty company and the trip charge is a fee that is charged when any service tech is sent to a home, it is nonrefundable. This customer was given the option to be a retail customer to have the parts in sooner or be a warranty customer, have the repair covered, but have to wait 7-10 days. He did not want to wait and instead wanted a Band-Aid fix done. He was aggressive and insulting to the business. At this time the customer chose not to wait for the repairs deemed necessary by the business.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Williams and Fogg won't refund my $75 to come out and try and overcharge me for work that did not have to be done. I had TWO other HVAC companies come out, the first, sent by the insurance company fixed the issue in a few minutes by recharging the freon. The other checked the supposedly leaking evaporator coil and said it was solid (this is ten days after it had been recharged) and said it was in good shape.The vague reference the company makes me me being "aggressive and insulting" to his company (or staff?) is completely fabricated. I never had anything but cordial conversations with anyone at Williams and Fogg.

Regards,

This was my first time contacting Williams and Fogg. I spoke with a customer service representative who assured me I would receive a phone call by the end of the day to schedule an appointment for my company. When I didn't receive the phone call as promised, I called the next morning only to speak with the same lady who took my call the day before. She then said it could take up to 48 hours for someone to contact me in reference to scheduling. I asked to speak with a manager/supervisor only to be hung up on!!! I called back and was given the poor excuse that she was going to transfer me to another department. I was assured by the second rep that I would get a phone call from a manager. My third call from a rep said that no one got my service request, address or anything and that was the problem. (As she spoke to me with food in her mouth). Not one of the reps showed any empathy for the poor customer service they delivered nor accepted any responsibility. I can appreciate being shown how Williams and Fogg treats their customers, even before delivering a service. I'm thankful that I received this warning before replacing 2 units and having one serviced. I have taken my business elsewhere where customer service is important!

Nightmare vendor. Crooks. You have been warned.

I purchased an air conditioner and air handler from Williams and Fogg in 2014. In May, 2015 I had no air conditioning. I contacted them to repair my equipment. Williams and Fogg employees were late for appointments, damaged my unit trying to fix it, sold me a larger duct which I did not need, and generally displayed a total lack of knowledge and professionalism. They could not fix the equipment. I had no ac until 07/22/15 when I hired another company which immediately fixed the problem and also repaired installation defects. Williams and Fogg has also stopped returning my calls.

This company is a joke. I was forced to use them through my warranty company the first time...but the 2nd time I told them not to send these people to my house. They're out to get your money with out fixing the problem and their attitudes suck!

Review: The employee showed up drunk and even pulled up with an open beer in his van. He tried to charge us $640 for capping a pipe even though it took him approx 2.5hrs to find a part in his van. He even said $250 on credit card and $250 cash. He was trying to screw us over. We called the owner and he acted as if we were lying to him. He was very arrogant and even encinuated that we coaxed his employee to drink beer since we had bought beer for our Fourth of July cookout. The employee then kept calling and harassing my wife. This is the worst experience I have ever had with a company.Desired Settlement: We would like an apology from the owner and employee admitting that they were trying to screw us over.

Business

Response:

[redacted] was ok with the work until the bill came. That's when he decided to say that the Tech was drunk. Our Tech took a picture of the alcohol that was on the stoop at the said home of [redacted].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What they are trying to say is making no sense. Yes, we had beer...it's our house...we have a right to have beer at our own home and we just bought it for our Fourth of July party. The williams and fogg employee brought his own beer. We have pictures too. Including text messages that I had sent through the night saying our plumber is drunk and call logs of how the plumber kept harassing my wife to the point of tears. I also kept the plumbers can of beer...you are more than welcome to test it for fingerprints and DNA. What company makes it acceptable to drink on the job whether it was a sip of beer or a whole can?!? Also, we were never given a price quote even though we asked the difference in price between fixing it and capping it. Btw, the so called plumber didn't even cap the right pipe...we do not have water at a spigot that we use all the time (he was suppose to cap off the opposite spigot) That sure is a great plumber who can take direction and is worried about customer service. Oh and I forgot to mention at one point during the price "haggling" he said "how much do you got?"

Regards,

Consumer

Response:

The original leak was fixed, but the technician cut off water access to two faucets on the sides of my house. So now, I have to get someone else out to do the job the right way. Before they came out I had a functioning outdoor spigot on all four sides of my house. Now, I only have water access on the front and back sides of my house.

Business

Response:

Dear [redacted],

I will be more than glad to send another plumber to the [redacted] home to correct any problem there may be from the repairs, and the plumber [redacted] said that if there was a problem, with anything to call the office and let us know, if anything like that arises we will be there to check into it for them or anyone else we deal with.

Williams and Fogg has plenty of help to cover anything that arises, the [redacted] have not called us about anything other than trying to get the bill reduced in some way, but this is the first time anyone in our office heard of something not working. Customers always call us when they can't get in touch with person who they know in the beginning. Then after the company finish the work the customer stops the company from not coming on the property instead of letting the company recheck any work they have done. Why would a person do that?

There's always guarantees or warranties on every job, at no cost but lots of times customers have friends or family members that will do the job for less but they could not get them at the time of the failure and most of the time we can tell that that's what's going to happen when customers don't pay us at time of service, there's usually a sign of what's getting ready to happen, in spite of all that and how people treat each other now a days. I've been watching that working with the changing times and attitudes and making changes in the way my people handle jobs and customers for over 37 years and take classes to help understand our part in communicating with people and I have been successful in business.

Owner

Review: I contracted with William and Fogg on September 19, 2015 to install vinyl siding and upgrade the electric service to my rental property. I was assured that the company was properly licensed and insured and provided supporting documentation. On October 28, 2015 I was informed by the Department of Professional and Occupational Regulations that the Company's Contractor's License had been revoked. As the work being performed required such license under State Law, I made notification to Mr. Ronald Fogg that he was in breach of our contract and halted all work. I am left with unfinished electric work and have paid Williams and Fogg over $9,000.00 for work they are unable to complete. Also in my notification I requested a detailed list of equipment/supplies purchased and the cost associated. This request was to ascertain what monies I would be due back based on the companies inability to complete the work. I also requested that any equipment/supplies purchased for my work be given to me. I have only received a door. No electric supplies have been provided. I was told by a Manager of Williams and Fogg that all the electrical supplies for my job had been purchased, yet I have not been given those items. I have not received any communication from Mr. Fogg or any employee of Williams and Fogg.Desired Settlement: I would like to receive the electric supplies and any supplies purchased for the work on my property. I am also still seeking a billing adjustment for the incomplete work.

Business

Response:

The electrical estimator is currently putting together all of the materials owed to Ms. [redacted] and will make arrangement to deliver them to her. This should account for all monies paid to date on this project.The electrical estimator is currently putting together all of the materials owed to Ms. [redacted] and will make arrangement to deliver them to her. This should account for all monies paid to date on this project.

Review: On October 2 2013 a worker for William fogg was making some correction, on work they had done in my home[redacted].That same day after getting home I called them and thanked them. One of there workers why performing prevent maintenance ON a heat pump which was installed by them about two years ago seen problems with the heat pump.That same day Oct 2 I went in to my bath room about half of my ceiling had fallen.The repairs for heat pump is in the attic ,so I called William and fogg they sent some to clean it up.My problem now is they are giving me a hard time about fixing it. [redacted] says one thing the guy they say will fix it says something else.Desired Settlement: have problem fix send bill to William and fogg or fix

Business

Response:

When [redacted] ceiling Collapsed he was informed that someone would repair his ceiling granted we have not completed the work as of yet be we are working on it. We are just not doing the job as quickly as [redacted] would like. Today's date is October 8, 2013. The person who is doing the repairs informed me that he would have the job the completed within two days which would be October 11, 2013.

Review: I own a 63 yr. old 2 bedroom rancher with a well. Replaced well pump in 2003. June 4 well pump receptacle trips breaker and smokes. I have [redacted] to dispatch electrician to replace receptacle, but still trips breaker. He says it's the well pump. [redacted] doesn't cover beyondperimeter of foundation so I have to cold call another service bureau. Wednesday morning June 5,I call Williams & Fogg and spoke to [redacted] to come Wednesday afternoon. I left work early again tomeet [redacted], and he doesn't show. I call again, he says he's running behind. He calls back later tosay he'll come in the morning. June 6 morning, I receive call from [redacted] w/Williams & Fogg saying he's on his way. [redacted] says he's a well pump expert, and replaces Pressure switch that previouselectrician overlooked, but still trips breaker. [redacted] states that it's an electrical problem andthe well pump is fine. I call original electrician but he can't service until June 7, but I've hadno water for 3 days, so I have to cold call another electrician. [redacted] comes out and checks current to well pump and tells me the well pump is bad.I call Williams & Fogg back informing them this and I receive call from [redacted] @ 4:30 saying we have plenty of light and will get water running. He arrives @ 7:00 and after assessing well pump, he goes across street to [redacted] (1/2 mile away) at 8:00. He gets back @ 10:00 aftermultiple calls from me, and realizes he got wrong size pipe which requires him to 'rig' pipingto fit which took us to 1:30 A.M. with me holding flashlight getting eaten by mosquitos. We finally get pump installed and plug in to outlet and it trips breaker AGAIN. He recommends scheduling appointment for Friday June 7 afternoon, requiring me to leave work early yet again. 5:30 comes and no-show again, so I call Williams & Fogg again and they send 2 new guys @ 7:30. They fix wiring in 15 minutes. June 12 I receive bill for $1642.44. Well pump fixed in2003 was $700. Got run around & ripped off!Desired Settlement: I received legal collection warning for entire balance after paying %600 in June. Will not pay anylate fees or interest, just balance $100, and [redacted] co-pay was $75, bringing totalrepair to $2100. Was forced to sign 'insurance liability' form, which turned out to be a blank invoice for them to fill in. I call this 'obtaining monies from false pretenses'. Will never useor recommend Willimas & Fogg for anything.

Business

Response:

When the plumber was dispatched to [redacted] home he was told that he worked on many pumps and that the pressure switch needed to be replaced. [redacted] told [redacted] the he needed an electrician that his problem was electrical. [redacted] himself stated that the job was completed and things were running.

[redacted] gave us a check for $300.00 which was applied to the balance of his bill which left a total of $1,242.44. A letter was sent to [redacted] on July 2, 2013 telling him that legal proceeding were about to be placed on the delinquent bill. Which will be $58.00 the court cost the original bill $1,242.44 mechanics lien $44.00 Administrative collection fee of $100.00 making a grand total of $1,444.44.

That's when [redacted] decided to pay Williams and Fogg a visit.

If you have any more questions please contact [redacted] .

Thank-you

Williams and Fogg Heatinig, Air, Plumbing, & Electrical Company

Review: In November of 2010 I called Williams & Fogg while working on a project renovating a bathroom for a client. It was an emergency call on the eve of Thanksgiving and my client's radiator wasn't working. Williams & Fogg sent someone who temporarily fixed the problem for the evening, then would return to make the repair right. The man who came the second time came to fix what the first man was unable to do permanently. The second man did not wait while the radiator filled to make sure all was good and I, not being a plumber, didn't know that you need wait until the radiator fills to make sure everything is ok. Because he did not follow standard operating procedure, my client came home to water pouring through the ceiling from the bathroom where the radiator was spewing out water. When I called Williams & Fogg and explained that their was water pouring through the ceiling their response was, "we'll send someone when we can". Considering the circumstance, that was unnacceptable. The did get someone over, but the damage was done and I had to pay over $500.00 out of pocket to repair damage done by their employees.

They billed me and I called the bookeeper in early 2011, explained the situation, told them I was refusing to pay because I had to get another plumbing company to come repair their shoddy repairs and problems caused (broken window/ceiling and wall plaster repair). The sued my client for a check that I wrote to them and put a stop payment because they did not do the job. I paid because I didn't have the time to sue them back and I didn't want my client to be bothered. They are now trying to collect from my client again even though he wasn't the person who contacted or contracted with them in the first place.Desired Settlement: I would like them to stop contacting me and my client for payment.

Business

Response:

We have talked with the customer and this issue has been resolved amicably. The invoice missed being purged when converting to new accounting software.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me and my client, [redacted] I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I had a new HVAC unit put in my house over the summer the AC worked fine but when it came time to turn heat that when the problem start it. my heat kept running constantly I noticed my electric bill was continue to climb I called couple of times, they came out fixed that problem. ( thermostat wasn't replace when they put in new unit and wire or something was hooked up) after he replaced thermosat and hook wire things were fine. Till I noticed the auxiliary was on I know we had cold weather but I noticed even on warmer days it will come on stayed on so I called again had appt. schedule for techician to come out left work went home to waited no one showed up so I call the company was told that the techician cancelled cause he said that nothing was wrong with my unit, without even looking at it. He was going to called me, 4 days later still no call. I research the problem it can be several things that could have been over look doing install.Desired Settlement: All I want is to have someone come out fix the problem or if I get another company to come fix problem, can I forward the bill to William and Fogg.

Review: The company promised to fix the security lights on my apartment building and to repair the rear door.

There were two lights still not working after they said that they finished work. I had to call them again. They came again and made one of the two bad lights work. But there is still one not working till today.

The rear door could not lock well unless you push it very hard. The door did not get any better after they said they fixed it. I had to hire another professional to fix the door.

They said the total costs would be around 600 dollars, but they charged more than 1000 dollars.Desired Settlement: They refuse to fix the last bad light. They refuse to return my money back for the rear door.

Business

Response:

We responded to a call from [redacted] to repair outside lights and security door after the owner admittedly could not find anyone to respond, and provided an initial estimate of $600 material ONLY plus labor.- The lights and door were repaired and operating as witnessed by the property manager who signed off on the work, and of which we have photographs- We returned another 2 times to repair the same problems at no cost to the customer- On our fourth trip to this location, the technician explained that the damages were being caused by residents/visitors vandalism and that we could no longer provide repairs at no cost, the Owner confronted our technician and began to argue with him regarding the numerous repairs so our technician left the premises- We offer this fact in regards to this complaint - this is well established with local police and residents as a known drug traffic building/area and these are the persons responsible for the lights being constantly broken as well as the broken security door to facilitate their illegal activities- We made the initial repairs for which we were paid, provided two more complimentary repairs but cannot be held responsible for continuing to make repairs at no cost due to vandalism by residents and/or their visitorsSincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1. There is still one security light unfixed.2. Among the 600 dollars quotation, 200 is for door repairing, 200 for changing to two LED lights and 200 for wiring. They did not change to LED lights, while lied only materials included.3. The security door kept multifunctional after three times "repairing"! During the fourth time, the technician tried to use his hammer to fix (actually damaged) the door. I had to ask him to stop. I had to ask Locksmith to come over and fixed the door. The door has been working well since then.

Regards,

Review: Williams and Fogg Heating and Air Company sent a tech to installed a new 4 ton system replacing the old 3.5 ton AC unit and gas furnace system on March 18, 2015 in the attic of our home. The installation was not completed until mid June 2015. It took three visits from the County of Henrico Building Inspector before the installation was passed. As of now, the furnace continues to shut off due to the flue limit becoming too hot. The unit is over sized for the area to be cooled and heated. A second invoice was issued to the customer to "Modify duct work to try to resolve over sized unit sold by Andrew." This invoice clearly states the unit sold to the customer was over sized for the area being cooled and heated. Calls on 10/21, 10/23 and 10/26/2015 to Williams and Fogg have not been return to the owner to discuss the furnace not heating and shutting down and being over sized. It has been recommended by two independent heating and air companies that the original installer return and replace / repair the current system.Desired Settlement: Request the (Owner) of Williams and Fogg to call the customer to discuss the installation of a new furnace due to the unit being over sized and not operational . Remove the current 4.0 ton unit and replace with a new properly sized AC unit and gas furnace at no cost to the homeowner.

Business

Response:

Mr. [redacted] furnace is being replaced at no charge. Installation is scheduled for Thursday, November 12th.

Consumer

Response:

[redacted] called Revdex.com to state the company did an excellent job with installing the new furnace.

Someone mentioned in a previous complaint be warned. I reiterate this!!!! Even if you have a home warranty and would be required to use this company DO NOT. They are crooks and extremely unprofessional. You will find that the work performed is temporary and will fail you later.

Review: I filled a Claim with [redacted] on May 9th

I received a call from Williams and Fogg Heating & Air Co. letting me know they would be at our home the following week. The day before arriving they told me they would be at my home between 9a- 11a. They arrived after several calls at 5:30p

They informed me it was a valve issue and would contact 210 to approve the work . It was approved and they would return to fix the issue on June 28th. When they arrived they said the work could not be done do to the weather. They informed me they would be back on June 4th. they arrived on June 4th and started the work. The tech informed us that a part was missing around 2pm and that they would return latter that afternoon. At 5:30p the tech had not returned. I made several calls to find out what was the issue. At 6:30p I finial got an answer that he had family issues. I was then told they had no idea when they would be back to fix my AC. The unit has been dismantled and was left that way. After calling several times on June 6th they informed me that they would be back June 16th to fix the issue. This was unacceptable to me. I was told they are too busy to fit me in. I stated that it was not fitting me in but finishing the job. They said sorry but they don't look at it that wayDesired Settlement: I want AC fixed ASAP!!!!!!!!!!!!!

Business

Response:

We have been swamped with Air Conditioning calls since the weather changed and appointments are being booked two weeks in advance. I understand that it is hard to wait for an appointment when it's hot and your air conditioning isn't working. The technician that came to [redacted] home did find that the part was broken when he arrived to replace the part. Our office closes at 5:00 p.m. so the office personnel that answers the phone in the evenings for emergency calls would not have been aware of the situation and I'm sure the customer would have been told to call back the following morning. Our customers are very important to us and this was an unusual situation. The technician put us in a bind and we apologized to [redacted] and scheduled him as soon as we could. He was not told that we were too busy to fit him in, but he was told that we had already scheduled appointments and we were giving him the soonest possible appointment. It wasn't a matter of fitting him in nor finishing a job, but having a technician available to finish the job. We have completed his work and apologize for any inconvenience and hope he is enjoying his air conditioning.

Review: I hired this company to repair my heating unit, the work was never completed. I spoke to a representative for Williams and fogg in October to come and performed repairs for an issue I was having with my heating system, the technician came over looked at the unit did not performed any repairs. he told me he would have to come back because he had another customer to take care of and would returned which he never did. I called for a follow up on the repair I was told he would come back but needed to be paid, once asked what was done the customer representative [redacted] I believe her name was could not tell me was done and said they would have to come back to the house a second time. the technician came back replace my thermostat with an old one but never repaired the unit. I once again contacted the representative [redacted] she told me I was refusing to pay for service I owed her company money and hang up the phone on me. this occurred early in October and I never heard from William and fogg again, I am thinking this was over it so I proceed to hire a different company for diagnostics and repair they told me it would not be worth it to repair the unit and suggest I replaced the unit. which I did.Desired Settlement: I would for this company to not send me any invoice because they did not performed any service.

Business

Response:

The technician was dispatched to [redacted] on October 22, 2013. Upon arrival the technician did a diagnostic check of the A/C system. He discovered that the thermostat needed replacing, also the circuit board was bad. He then replaced the thermostat with a new one, told the customer that he had to come back for the replacement of the circuit board.

When the thermostat was replaced Williams and Fogg tried to contact [redacted] for payment. We were given several (4)

different numbers to contact [redacted], which non of them were for [redacted] they are as follows: [redacted]. Since [redacted] could not be contacted Williams and Fogg did not replace the circuit board. So the total bill for [redacted] was service and diagnostic at $79.00 part thermostat at $40.00 then labor for the installation of the thermostat at $65.00 making a total of $184.00.

[redacted] called us and informed us that he was not going to pay the bill, that he was only going to pay the service and

diagnostic fee at $79.00. When this took place Williams and Fogg informed the tech not to go back to replace the circuit

board due to the fact that [redacted] refused to pay the bill.

Williams and Fogg feel that we should be paid for the work that was performed for [redacted].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept this offer because of the companies employee's failure to communicate professionally and clearly. I have had to hire two different contractors to finished the job that they were unable to specifically was wrong with the unit. I had to rehire a contractor to diagnose the issue and one to replace the entire unit which was over $1,100.00. I can't afford to pay this company additional monies.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: On August 22,2014 Williams & Fogg came to our home and replaced a ring to our toilet in the powder room that was leaking. I paid for the service $174.

Three weeks later the toilet was leaking all over the floor and I called them thinking that they would stand behind their work and product. They wanted me to spend $85. for them to drive out.

That is not good business. The girl I spoke to was new and she had to keep going back and forth between the manager and myself. I asked to speak to him directly but he would not speak to me.Desired Settlement: I would like them to send out a repairman and do the replacement correctly this time. The plumber even joked to me when he came in August that the part was under $20. It also only took him 10 min. to replace it. So if that is true that is all the company will pay for the fact that they follow through and fix what they did not do correctly in the first place. I think that they should stand behind their work.

Business

Response:

September 30, 2014

COMPLAINT RESPONSE

Revdex.com Case # [redacted] – Williams and Fogg Heating & Air Co.

In response to your service issue,( Commode Leaking in powder room), our service tech removed, cleaned and installed a new wax ring and checked for leaks. There were no leaks when the job was completed. As you state the commode was leaking again, we reviewed your note.

Per conversation with the customer, the technician will return to diagnose the water issue and should it be the same issue as the initial service request there will not be any fees, however, if the technician finds another issue after diagnoses- there may be a fee in which the customer would be responsible for paying.

We want to make sure the customer is completely satisfied. Our aim is to Please the Customer.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

P.S. I am not paying a travel fee for them to come back out. They called me on Monday 9/29/14 to say they would be here this week and have not seen them yet. I also want them to be honest when they access the problem since it is doing the same thing it did before when they told me I only needed a ring. If they used a faulty ring, I do not want to be responsible for the replacement. We had a new ring here that they would not use since they guaranteed their ring only.

Review: I just received a letter from Williams and Fogg regarding an invoice dated 04/24/11. They made a repair back in 2011 when I had [redacted]. My deductible at that time was $45.00 which I paid the day the repair was made. Now almost four years later they send me an invoice because the company who they had the agreement with is no longer in business. I would like to know why they waited almost four years to make me aware of this.

Please help resolve this issue.Desired Settlement: A letter stating that the issue is resolved.

Business

Response:

As a footnote, we have over 50 customers who received

services through [redacted]. All of these tickets remain unpaid with

the exception of a few who have taken the responsibility of payment for the

work performed on their home. I have negotiated these down to cost of the

service call or talk the bill, whichever is less, which I believe to be very

generous considering the losses we suffered. The letter sent to these customers

states that the warranty was contracted between Sensible Home Warranty and the homeowner.

We were contacted by [redacted] on behalf of the homeowner for the repairs and/or

service. Unfortunately, we spent years trying to collection our fees and are

not “requesting”, never demanding, payment from the homeowner for the service they

received, and will not pursue any action against them should they not pay.Best regards,[redacted]