1/7/2016When we replace old Anderson wood casement windows the main frame stays into the openingWe replaced her old wood casements with new vinyl double hung windows From where her old frame is to where the glass begins she does loose 3/4" before the glass begins on the width on each side If we would have installed vinyl casements she would have lost a lot more glassOur vinyl window is a lower profile which means she looses the least amount of glass with our replacement windows then other companies use She had some windows done at her rental property but they were old wood pocket windows and the vinyl frame did set back further into the pocketOn anderson casement windows they do shrink the size of the opening with their wider main frame I'm sorry her install took longer than expected Our serivice manager, [redacted] ***, went out and looked at the job and he said it was a good install and looked greatHe did not tell the customer anything different There is nothing we could have done different in replacing her old windows with new vinyl replacement windows [redacted]
We had a service appointment scheduled for today for this locationUnforunately we cancelled due to icy weather conditions and left a message to reschedule the appointment earlier today Our records show different phone numbers than those listed on the Revdex.com complaint, and after receiveing notice of the complaint, attempted to contact the owner to update our contact numbers in case this is the cause of communication issuesWe will reschedule the service and take care of issues as soon as we can
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] doesn't know what she is talking aboutThe installer was to come on June 13th, he missed the time and dateI called the installer myself to find out when he coming over and he said June He missed that time and rescheduled the install for June 16thHe came late but he came and finished the jobMaybe if [redacted] was more involved in her job she would have gotten the story straight
Window World has submitted a response and/or proposal to resolve this complaint The details are as follows: Date that proposal was made: 4/4/Description of proposed resolution: ***; Can you post this reply to Ms [redacted] # [redacted] Our apologiesMs [redacted] is correctA $ [redacted] payment was made on December 4thThis leaves a balance of $*** Because of the issues stated we will cut the balance in half, leaving Ms [redacted] responsible for $*** We are sorry for the many inconveniences, and resolve to do better in the future [redacted] Youngstown – Pittsburgh – Toledo – Akron – Cleveland –Steubenville 330-726-0200, extCell [redacted] Fax 330-726- Southern Blvd., Youngstown, OH Promised completion date: 4/4/
2/1/2016We have a call into the customer as we will be meeting with her and the manufacturers sales representative to replace her door and sidelightes I'm sorry this has taken some time but we will be replacing her door real soon Thanks [redacted]
Window World made an offer to resolve this complaint The details are as follows:Date that proposal was made: 3/19/Value of proposed resolution (USD): Description of proposed resolution: We had no knowledge of an air leak issue as we have not been contacted by the customer and believed that this installation was complete and satisfactoryWe will be happy to go out address any remaining issues and will do so at the earliest possibleWe do not recommend the customer attempt to do work on the windows or installation for fear of voiding her warrantyIn regards to compensation for the installation, her original installation began Thursday 3/5, We send our Installation manager out on Friday 3/and although we had to cancel a Sunday appointment, we offered Monday 3/but the customer chose Tues, where we dod go and complete the issues reportedWe responded to the complaints in a timely manner and will continue to do so
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I am very pleased that I can come to trust this company I knew that there was still good and honest people out there Thank you standing by your word Sincerely [redacted] ***
[redacted] ; refsubject complaint, be advised that we had our service tech out to look at this install...this job was done prior to our owning the Cleveland market we found that the windows in question were not installed to our satisifaction..I have arranged for one of our install crews to remove and reset necessary
I am responding to a complaint filed from a [redacted] in regards to a property he owns at [redacted] ***I was told by my installation manager at the time that we needed to send the installer back to recap (exterior trim) the windows and re-seal them I never have and never will, not service our workIf there is something wrong we will fix itI personally visited the property in question after we had sent the installer back the 2nd time to see what this complaint was aboutUpon inspection I saw a couple of thingsPictures attached 1) The sealant around the windows was sealed and looked goodThere is no J-channel installed around the windows for the siding to end into therefor making it very hard to make it look perfectThe old sealant from the old windows is in a lot of cases is impossible to remove without damaging the existing sidingThe caulking was not "globbed on" to hide anything 2) The "Large gaps" in the corners are less then 1/of an inch, BUT I agree that they look large and need to be tightThe 2nd time we sent the installer back he misunderstood on having to re-cap the exterior of both windows and did notHe just resealed the windows 3) I saw no Bare wood nor crooked cutting of the trim workI am believing that the missed areas of the interior caulking were addressed as I was unable to gain interior access to the property [redacted] was not sold a "Bill Of Goods" we are a good company and I'm sorry he feels this wayI would hate to loose [redacted] business over this as we work with multiple people who own multiple properties without any problems at all My Desired Settlement: I will be more then happy to send another crew (other then the original) to redo the exterior and be happy to be there personally with them, inviting [redacted] to join usI can and will arrange this at [redacted] convenience Sorry for the delayed response [redacted] ***, [redacted] Window World
To whom it may concern, This is in response to the complaint filed by [redacted] ***, claim # [redacted] She was in fact scheduled for installation on Thursday 3/5/and we received notification from her after her installer had left her home, that there was a problemWe then contacted her installer to see if he could return to her home and address the issues that dayWe then received an additional call from [redacted] Friday 3/and then sent our Installation manager, [redacted] to her home to evaluate the issues and see what needed to be doneHe went to her home, Fri 3/and scheduled to return to her home on Sunday 3/to address the issuesSunday 3/8/15, [redacted] contacted [redacted] and had to reschedule the service due to unforeseen circumstances and offered to go out on Monday 3/or Tuesday 3/10, [redacted] chose Tuesday 3/We then sent our installer [redacted] and he completed all installation issues t that timeThis complaint has been resolved Julie Staaf Window World Service Manager
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted] I still have air coming in my windows My install was not professional My house has been tore up for over a week I will finish the windows myself but I feel I should be reimbursed for the time, products, and inconvenience to complete my window installation
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their were no spots on the window sill before it was stain.I was there when the staining was done I watched them stain it and their were no spots on the wood.I don't accept their answer.Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of my decision appear below Well, we are sorry you feel this way because we truly feel you have NOT recognized your failures in this fiasco whatsoever! Why has noone once contacted us in months?? When you do decide to contact us, you EMAIL US? Noone has approiately apologized to us or even cared after the fact, this is proven by months of no contact—no phone calls to follow up, no invoice ever once sent...nothing! Then when you do contact us...your balance is WRONG!! We do not feel you deserve any additional monies, so by offering to meet you in the middle of your proposed amount was a big deal!! We will review your company openly & very honestly on all sources of social media too...we’d love to include how you rectified a very bad situation & stood up & made things right to a customer that was very poorly handled in MANY MANY ways!! Word of mouth is the best or worst way of referral! Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To whom it may concern, We have delivered the dresser back to the customer and in regards to the bay unit sill issue, there are spots on the bay unit that were caused from something being dropped on the woodThis issue is the responsibility of the person who did that work,We have resolved all service issues that are our responsibility Sincerely, Window World
As stated previously Window World doesn't run from our responsibilitiesWe would be more than happy to fix our work to customers satisfactionWe do thousands of windows each and every month with very few complaints on workmanshipIt's hard to be perfect but will always stand behind everything we do If customer wants to deduct the price charged for the capping charged for instead of having us fix his claims of inferior work then we will be happy to accommodate his wishesTwo windows were installed with exterior trim (problem in question)Each Exterior trim was charged $ [redacted] or $ [redacted] for bothBalance on contract is $***Deduct the $ [redacted] leaving a balance of $ [redacted] I am so secure in how we do business and take care of our customers, I will still stand behind our work and offer to the customer to redo the exterior trim on the two windows after deducting the price charged [redacted] ***
Revdex.com: PER Revdex.com REFERENCE ON MY COMPLAINT ID [redacted] , MY RESPONSE: I ACCEPT THE DEDUCTION OF $ [redacted] OF THE POOR CAPPING FEES SEND A REVISED INVOICE REFLECTING THIS AND THE REVISED FINAL BALANCE OF $***WILL BE PAIDTHIS DOES NOT WAIVE WINDOW WORLD'S RESPONSBILITY UNDER THE TERMS AND CONDIITONS OF THE WARRANTY REGARDS, [redacted] *** --------------------------------------------------------------------------------...⇄ PRIOR, FOR THIS RESPONSE WINDOW WORLD WROTE: As stated previously Window World doesn't run from our responsibilitiesWe would be more than happy to fix our work to customers satisfactionWe do thousands of windows each and every month with very few complaints on workmanshipIt's hard to be perfect but will always stand behind everything we do If customer wants to deduct the price charged for the capping charged for instead of having us fix his claims of inferior work then we will be happy to accommodate his wishesTwo windows were installed with exterior trim (problem in question)Each Exterior trim was charged $ [redacted] or $ [redacted] for bothBalance on contract is $***Deduct the $ [redacted] leaving a balance of $ [redacted] I am so secure in how we do business and take care of our customers, I will still stand behind our work and offer to the customer to redo the exterior trim on the two windows after deducting the price charged --------------------------------------------------------------------------------...⇄
We have received and reviewed [redacted] complaint and found the following [redacted] purchased windows on 5/22/ As with all other orders, it takes approximately 4-weeks from date of order to time of installation, with his week mark being 7/3/His windows were re-measured and ordered in a timely manner and were originally due to arrive in our Pittsburgh warehouse on 6/19/Unfortunately our manufacturing plant, [redacted] experienced a power outage and flood which caused a delay in the production not only to [redacted] windows but to many of our customerWe have been working with our manufacturer to assure that all of the product is received as soon as possible and will continue to do so until we are back on scheduleTo dateOur store manager, [redacted] spoke with [redacted] today 7/1/and explained that his windows are tentatively due on our next truck to be reeved Monday 7/7/and we will try to get him scheduled for installation by the end of this month or the beginning of AugustAt the time of the phone conversation, [redacted] was is agreement [redacted] Window World Service Manager
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
1/7/2016When we replace old Anderson wood casement windows the main frame stays into the openingWe replaced her old wood casements with new vinyl double hung windows From where her old frame is to where the glass begins she does loose 3/4" before the glass begins on the width on each side If we would have installed vinyl casements she would have lost a lot more glassOur vinyl window is a lower profile which means she looses the least amount of glass with our replacement windows then other companies use She had some windows done at her rental property but they were old wood pocket windows and the vinyl frame did set back further into the pocketOn anderson casement windows they do shrink the size of the opening with their wider main frame I'm sorry her install took longer than expected Our serivice manager, [redacted] ***, went out and looked at the job and he said it was a good install and looked greatHe did not tell the customer anything different There is nothing we could have done different in replacing her old windows with new vinyl replacement windows [redacted]
We had a service appointment scheduled for today for this locationUnforunately we cancelled due to icy weather conditions and left a message to reschedule the appointment earlier today Our records show different phone numbers than those listed on the Revdex.com complaint, and after receiveing notice of the complaint, attempted to contact the owner to update our contact numbers in case this is the cause of communication issuesWe will reschedule the service and take care of issues as soon as we can
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] doesn't know what she is talking aboutThe installer was to come on June 13th, he missed the time and dateI called the installer myself to find out when he coming over and he said June He missed that time and rescheduled the install for June 16thHe came late but he came and finished the jobMaybe if [redacted] was more involved in her job she would have gotten the story straight
Window World has submitted a response and/or proposal to resolve this complaint The details are as follows: Date that proposal was made: 4/4/Description of proposed resolution: ***; Can you post this reply to Ms [redacted] # [redacted] Our apologiesMs [redacted] is correctA $ [redacted] payment was made on December 4thThis leaves a balance of $*** Because of the issues stated we will cut the balance in half, leaving Ms [redacted] responsible for $*** We are sorry for the many inconveniences, and resolve to do better in the future [redacted] Youngstown – Pittsburgh – Toledo – Akron – Cleveland –Steubenville 330-726-0200, extCell [redacted] Fax 330-726- Southern Blvd., Youngstown, OH Promised completion date: 4/4/
2/1/2016We have a call into the customer as we will be meeting with her and the manufacturers sales representative to replace her door and sidelightes I'm sorry this has taken some time but we will be replacing her door real soon Thanks [redacted]
Window World made an offer to resolve this complaint The details are as follows:Date that proposal was made: 3/19/Value of proposed resolution (USD): Description of proposed resolution: We had no knowledge of an air leak issue as we have not been contacted by the customer and believed that this installation was complete and satisfactoryWe will be happy to go out address any remaining issues and will do so at the earliest possibleWe do not recommend the customer attempt to do work on the windows or installation for fear of voiding her warrantyIn regards to compensation for the installation, her original installation began Thursday 3/5, We send our Installation manager out on Friday 3/and although we had to cancel a Sunday appointment, we offered Monday 3/but the customer chose Tues, where we dod go and complete the issues reportedWe responded to the complaints in a timely manner and will continue to do so
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I am very pleased that I can come to trust this company I knew that there was still good and honest people out there Thank you standing by your word Sincerely [redacted] ***
[redacted] ; refsubject complaint, be advised that we had our service tech out to look at this install...this job was done prior to our owning the Cleveland market we found that the windows in question were not installed to our satisifaction..I have arranged for one of our install crews to remove and reset necessary
I am responding to a complaint filed from a [redacted] in regards to a property he owns at [redacted] ***I was told by my installation manager at the time that we needed to send the installer back to recap (exterior trim) the windows and re-seal them I never have and never will, not service our workIf there is something wrong we will fix itI personally visited the property in question after we had sent the installer back the 2nd time to see what this complaint was aboutUpon inspection I saw a couple of thingsPictures attached 1) The sealant around the windows was sealed and looked goodThere is no J-channel installed around the windows for the siding to end into therefor making it very hard to make it look perfectThe old sealant from the old windows is in a lot of cases is impossible to remove without damaging the existing sidingThe caulking was not "globbed on" to hide anything 2) The "Large gaps" in the corners are less then 1/of an inch, BUT I agree that they look large and need to be tightThe 2nd time we sent the installer back he misunderstood on having to re-cap the exterior of both windows and did notHe just resealed the windows 3) I saw no Bare wood nor crooked cutting of the trim workI am believing that the missed areas of the interior caulking were addressed as I was unable to gain interior access to the property [redacted] was not sold a "Bill Of Goods" we are a good company and I'm sorry he feels this wayI would hate to loose [redacted] business over this as we work with multiple people who own multiple properties without any problems at all My Desired Settlement: I will be more then happy to send another crew (other then the original) to redo the exterior and be happy to be there personally with them, inviting [redacted] to join usI can and will arrange this at [redacted] convenience Sorry for the delayed response [redacted] ***, [redacted] Window World
The screen was returned to the customer on May 28thThis matter has been resolved
To whom it may concern, This is in response to the complaint filed by [redacted] ***, claim # [redacted] She was in fact scheduled for installation on Thursday 3/5/and we received notification from her after her installer had left her home, that there was a problemWe then contacted her installer to see if he could return to her home and address the issues that dayWe then received an additional call from [redacted] Friday 3/and then sent our Installation manager, [redacted] to her home to evaluate the issues and see what needed to be doneHe went to her home, Fri 3/and scheduled to return to her home on Sunday 3/to address the issuesSunday 3/8/15, [redacted] contacted [redacted] and had to reschedule the service due to unforeseen circumstances and offered to go out on Monday 3/or Tuesday 3/10, [redacted] chose Tuesday 3/We then sent our installer [redacted] and he completed all installation issues t that timeThis complaint has been resolved Julie Staaf Window World Service Manager
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted] I still have air coming in my windows My install was not professional My house has been tore up for over a week I will finish the windows myself but I feel I should be reimbursed for the time, products, and inconvenience to complete my window installation
Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their were no spots on the window sill before it was stain.I was there when the staining was done I watched them stain it and their were no spots on the wood.I don't accept their answer.Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of my decision appear below Well, we are sorry you feel this way because we truly feel you have NOT recognized your failures in this fiasco whatsoever! Why has noone once contacted us in months?? When you do decide to contact us, you EMAIL US? Noone has approiately apologized to us or even cared after the fact, this is proven by months of no contact—no phone calls to follow up, no invoice ever once sent...nothing! Then when you do contact us...your balance is WRONG!! We do not feel you deserve any additional monies, so by offering to meet you in the middle of your proposed amount was a big deal!! We will review your company openly & very honestly on all sources of social media too...we’d love to include how you rectified a very bad situation & stood up & made things right to a customer that was very poorly handled in MANY MANY ways!! Word of mouth is the best or worst way of referral! Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To whom it may concern, We have delivered the dresser back to the customer and in regards to the bay unit sill issue, there are spots on the bay unit that were caused from something being dropped on the woodThis issue is the responsibility of the person who did that work,We have resolved all service issues that are our responsibility Sincerely, Window World
As stated previously Window World doesn't run from our responsibilitiesWe would be more than happy to fix our work to customers satisfactionWe do thousands of windows each and every month with very few complaints on workmanshipIt's hard to be perfect but will always stand behind everything we do If customer wants to deduct the price charged for the capping charged for instead of having us fix his claims of inferior work then we will be happy to accommodate his wishesTwo windows were installed with exterior trim (problem in question)Each Exterior trim was charged $ [redacted] or $ [redacted] for bothBalance on contract is $***Deduct the $ [redacted] leaving a balance of $ [redacted] I am so secure in how we do business and take care of our customers, I will still stand behind our work and offer to the customer to redo the exterior trim on the two windows after deducting the price charged [redacted] ***
Revdex.com: PER Revdex.com REFERENCE ON MY COMPLAINT ID [redacted] , MY RESPONSE: I ACCEPT THE DEDUCTION OF $ [redacted] OF THE POOR CAPPING FEES SEND A REVISED INVOICE REFLECTING THIS AND THE REVISED FINAL BALANCE OF $***WILL BE PAIDTHIS DOES NOT WAIVE WINDOW WORLD'S RESPONSBILITY UNDER THE TERMS AND CONDIITONS OF THE WARRANTY REGARDS, [redacted] *** --------------------------------------------------------------------------------...⇄ PRIOR, FOR THIS RESPONSE WINDOW WORLD WROTE: As stated previously Window World doesn't run from our responsibilitiesWe would be more than happy to fix our work to customers satisfactionWe do thousands of windows each and every month with very few complaints on workmanshipIt's hard to be perfect but will always stand behind everything we do If customer wants to deduct the price charged for the capping charged for instead of having us fix his claims of inferior work then we will be happy to accommodate his wishesTwo windows were installed with exterior trim (problem in question)Each Exterior trim was charged $ [redacted] or $ [redacted] for bothBalance on contract is $***Deduct the $ [redacted] leaving a balance of $ [redacted] I am so secure in how we do business and take care of our customers, I will still stand behind our work and offer to the customer to redo the exterior trim on the two windows after deducting the price charged --------------------------------------------------------------------------------...⇄
We have received and reviewed [redacted] complaint and found the following [redacted] purchased windows on 5/22/ As with all other orders, it takes approximately 4-weeks from date of order to time of installation, with his week mark being 7/3/His windows were re-measured and ordered in a timely manner and were originally due to arrive in our Pittsburgh warehouse on 6/19/Unfortunately our manufacturing plant, [redacted] experienced a power outage and flood which caused a delay in the production not only to [redacted] windows but to many of our customerWe have been working with our manufacturer to assure that all of the product is received as soon as possible and will continue to do so until we are back on scheduleTo dateOur store manager, [redacted] spoke with [redacted] today 7/1/and explained that his windows are tentatively due on our next truck to be reeved Monday 7/7/and we will try to get him scheduled for installation by the end of this month or the beginning of AugustAt the time of the phone conversation, [redacted] was is agreement [redacted] Window World Service Manager
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***