Window World

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business submitted via email the corrected invoices, the payment was made to the business and was cashed Sincerely, [redacted]

We received the [redacted] complaint from the Revdex.com and contacted them directly to resolve the issue We apologize for our error and the resulting delay in re-ordering the one window that was measured incorrectly Our Operations Manager has spoken to [redacted] and advised her that the window has been reordered and is scheduled to ship from the manufacturer on [redacted] We expect to receive the window on [redacted] We advised [redacted] that we will contact her immediately upon receiving the window and schedule a date for installation at her earliest convenience [redacted] has informed us that the installation of the final window will resolve the complaint Again, we apologize for the error and want the [redacted] to know that they are valued customers and we appreciate their business We appreciate the opportunity to complete the job to their satisfaction We will continue to communicate with them until the final window is installed and the job is completed to their satisfaction We hope this resolution is satisfactory to the [redacted] and the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, After filing a compliant with the Revdex.com, Window World contacted me and scheduled an appointment on 1/10/to come to my house and address the repairs in questionThis required me to miss another day of work; the 4th total missed dayAgain, no one called me or came to my house to make the repairsFour days later I was able to reach the supervisor who scheduled the appointmentHe was not aware that his employee did not make the scheduled appointmentThree days later a supervisor from out of state called and we agreed for another appointment on 1/21/This will require me to take another day off workBased on the number of times I have been stood up by them, I am skeptical they will actually show up for the appointmentRegardless if they do attend the appointment and make the required repairs, they still need to respond to the rest of this complaintI want to know why they skipped two appointments with me, an apology from Robert and Bryan for refusing to return the numerous messages I left for both of them and we need to reach an agreement on the amount of a refund that is necessary in this situation.***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The company sent someone out Thursday to replace the doorWith the proper door, parts and the expertise of the men there, they were able to complete the job to our satisfaction Finally, after months! I am just sorry the complaint had to be taken to the lengths that it had to be taken to get this completedWe would like to thank [redacted] from the Houston office for getting the ball rolling and [redacted] the field manager for having it come togetherThe men that came were precise, neat, and professional with their workNot leaving until every detail was done Thank you

We have received ** [redacted] ’s complaint from the Revdex.com and have contacted him directly to resolve We apologize to ** [redacted] for the delay in responding to his complaint Our Production Manager has spoken to ** [redacted] and will serve as the contact until the issue is resolved ** [redacted] has agreed to contact a local tub repair company and get an assessment of the damages and quotes for repair, at his convenience We have advised ** [redacted] that we will be responsible to return the tub to usable condition We will continue to work with ** [redacted] to resolve the issue to his satisfaction We want ** [redacted] to know that he is a valued customer and that we appreciate his business We trust this resolution is satisfactory to ** [redacted] and the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me My only problem with the entire situation is that I had to get the Revdex.com involved to get the situation resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Aloha Revdex.com Below is per our customer service and we did fix her problem that dayWe would gladly go back and provide the same service again at no chargeBut only once and if problem is same exact blind & vanes we repaired last time She needs to understand all following service calls will be chargeable, since her blinds are old and left to blow around in the wind Her blinds are the original blind from when the building was first built and near the end of their expected life cycle We suggest she replace the blinds to avoid future repairs Mahalo, [redacted] Window World, Inc President Hi [redacted] I spoke with [redacted] this morning and was able to get some information from him regarding the repair that was done for [redacted] *** He said that the VB that is in question covers a sliding door Majority if not all of her vanes are already pretty fragile due to various reasons like age and possibly mis-use Some are breaking, some are broken and some are already being held up with vane savers that she purchased from us beforehand When [redacted] got there he said that she had the sliding door open and the blinds in a closed position over the sliding door Apparently that is how the customer operates the blinds on a regular basis (door open / blinds closed) When he spoke with the customer, he told her that the reason why her vanes are cracking / breaking is because of the way that she is operating the blind He told her that she shouldn’t have the blinds closed if the door is open because that is not good for her blinds Based off of what she said, that is how she’s always operated them and he doesn’t think that she will change that With that being said, he added each vane saver to each vane He then grouped all of the vanes with the vane savers on them and put those over the opening side of the sliding door The other vanes that did not have vane savers on them, he grouped those together and put those vanes on the glass / non opening side of the sliding door In hopes that, that might prolong the breaking of the vanes [redacted] also said that even if she were to purchase brand new vanes this will be an ongoing problem if she continues to operate the blinds the way that she does None the less though, the customers repair was taken care of because everything was working when [redacted] left AND she paid for her service fee I’ll also put together a receipt for the customer and mail that out to her before the end of the day today Please let me know if I need to do anything further for this customer Thank You ***

We received *** ***’s complaint and immediately contacted
him directly to resolve the issue. We apologize
for the damage to *** ***’s brick and for our failure to promptly repair the
damage to his satisfaction. We have
agreed with *** *** to send a brick
restoration company to complete the
repairs, at our cost, as *** *** requested.
We have contacted several brick companies and are awaiting responses
regarding scheduling the repairs.
Regarding the failed windstorm inspection, we have scheduled with *** to have our installer return to the jobsite with the inspector on ***
*** to complete any corrections required to finalize the inspection on that
date. *** *** has advised us that
this will satisfy his complaint. We want
*** *** to know that he is a valued customer and we appreciate his
business. We will continue to work
closely with *** *** to promptly complete all repairs to his satisfaction. We trust this resolution is satisfactory to
*** *** and the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
If the attached resolution is done proper, windows pass inspection for windstorm certification, and windows remain intact properly,u will be deemed satisfactoryHowever nothing has been done to this pointin the event the repair is unsatisfactory another complaint will be filed, if all is done proper as described by *** then I will be satisfied

Initial Business Response /* (1000, 13, 2015/09/14) */
Money customer desired was paid and all information on how construction issue was completed was provided to customerCustomer has full warranty on windows
Customer has signed off on agreement and received proceeds
Initial Consumer
Rebuttal /* (2000, 15, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied with the resolution we were able to reach with this companyThey met all of my demands

We have received *** ***’ complaint from the Revdex.com and
have contacted her directly to resolve the issue. We apologize for the delay in completing *** ***’ installation. Our *** ***, *** ***, contacted *** *** on **/24, immediately upon
receiving the complaint,
and advised that the windows had been reordered and
that we expected to receive the windows in time to complete the install prior
to the finance payment date of ***, as *** *** requested. After receiving confirmation from the manufacturer
that the windows had shipped, on ***, we contacted the *** again to
schedule the completion for Saturday, ***.
The installation was completed to the *** satisfaction as scheduled
on ***, prior to the finance payment date of ***, as requested by *** ***. We have also agreed to adjust
the contract price by $for a manufacturing discrepancy from the original
order and refund that amount to the *** by check. The *** have advised us that this will
resolve their complaint completelyWe want the *** to know that they are
valued customers and that we appreciate their business. We trust this resolution is satisfactory to
the *** and the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

We have received *** ***' complaint and apologize for the delay in installing his last * windows. As *** *** reported, we did indeed experience delays in receiving the correct windows from our manufacturer. We did receive the correct windows, and they were installed in *** ***'s
home on ***. We have spoken to *** *** to confirm that the windows were installed to his satisfaction. We apologized to *** *** for the delay and agreed to an accommodation of $*for the inconvenience caused by the delay. *** *** has accepted the accommodation to resolve the issue and the Revdex.com Complaint. We want *** *** to know that he is a valued customer and we appreciate his business. We trust this resolution is acceptable to *** *** and the Revdex.com

We have received *** *** complaint from the Revdex.com and
have contacted her directly to resolve the issue. We apologize to *** *** for our many
errors and the resulting delays in delivering her A/C sashes, and for our poor
communication with her during the process.
We have
determined the necessary information to re-order the sashes
correctly and want to assure *** *** that manufacture and delivery of her
sashes will be expedited. The order will
be personally followed through the process by our *** *** staff to
assure that the sashes are delivered to *** *** as quickly as
possible. We will advise *** *** of
a ship date from our manufacturer and a delivery date of the sashes to her home,
upon receiving confirmation from the manufacturer early next week. Again, we apologize to *** *** for our
failure in delivering the sashes and appreciate the opportunity *** ***
has afforded us to resolve the issueWe want *** *** to know that she is
a valued customer and that we appreciate her business. We trust this resolution is satisfactory to
*** *** and the Revdex.com

We have received Mrs***’ complaint from the Revdex.com and have
contacted Mrs*** directly to resolve the issue. We apologize to Mrs*** for the delay in
completing her job satisfactorily. We
have received the replacement window from our manufacturer to replace the
one
window and frame that was damaged on the initial installation. We have spoken to Mrs*** and scheduled to
replace the window on Monday, 8/4/14. We
will adjust the locks and repair the screen at that time. We will also retrieve the serial number
required to reorder the glass for the window with black spots as reported by
Mrs***. Upon receipt of the final
glass from our manufacturer, we will contact Mrs*** to schedule replacement
of the glass at her earliest convenience.
Again, we apologize to Mrs*** for the delay in completing her
job. We want Mrs*** to know that she
is a valued customer and that we appreciate her business. We look forward to completing Mrs***’ job
to her satisfaction. We hope this
resolution is satisfactory to Mrs*** and the Revdex.com

We have received Mr***’s complaint from the Revdex.com and
have contacted him directly to resolve the issue. We apologize to Mr*** for the damages to
his home at installation and for the oversight of window on the original
contract. Mr*** has advised us that
he has repaired
the damages himself, but requests that we replace the window that
was omitted from the original contract, at no charge, as an accommodation for his
inconvenience. We have agreed to order
and install the window at no charge, as requested by Mr***. Mr*** has advised us that this will
resolve his complaint. We want Mr
*** to know that he is a valued customer and that we appreciate his
business. We trust this resolution is
satisfactory to Mr*** and the Revdex.com

We have received *** ***’ complaint from the Revdex.com and have
contacted him directly to resolve the issue.
We apologize for the delay in resolving the Windstorm inspection issues
and supplying the proper shelf for *** *** garden window. We have contacted the manufacturer
regarding
the incorrect labels and worked with their Engineering Department to resolve
the issue. We have confirmed that the
windows are indeed the correct windows, as ordered, and will pass Windstorm
inspection if properly labeled. The
incorrect labels were the result of an issue with the manufacturer’s computer
software that generates the labels. The
manufacturer has confirmed and agreed to supply correct labels
immediately. The application of the new
labels will require that a manufacturer’s representative apply the corrected
labels, per *** Department of Insurance Windstorm regulations. We are working with the manufacturer to get a
representative to the *** area as soon as possible to apply the new labels
in the presence of the inspector, as required by TDI. We will make any required corrections to the
fasteners when the manufacturer’s rep and inspector are on-site, to facilitate
the completion of the inspection on the same day.
Regarding the shelf for the Garden window, we have reordered
the shelf again from the manufacturer and expect to receive it the week of ***. We have worked closely with the manufacturer
to insure that the correct product has been specified. We will contact *** *** to replace the
shelf immediately upon receipt and confirmation that it has been received correct
and undamaged
Again, we apologize for the delay in resolving these issues
with *** *** installationWe will work to resolve these issues
immediately. We want *** *** to know
that he is a valued customer and that we appreciate his business. We trust this resolution is satisfactory to
*** *** and the Revdex.com

The customer entered into three separate contracts to replace doorsThe factory sent the wrong door on one of the contracts and it had to be re orderedAt this time if the customer did not want he door window world would have been free to cancel the order and refunding the customers moneyThis
did not happen and the door was installed in late August of 2015. The customer made no communication with window world until a final invoice was sent out in February of At that time they raised *** with product etc It is not known why they did notA service manager attempted to help with this and was told not to come back. An an outstanding balance is owed and will be pursued all three contracts where completed as contracted by a legal contract customers com,ain't has no merit

We have received *** *** rejection of our initial
response. We apologize to *** ***
for our failure to meet the appointment on 1/10, and for the supervisor’s
failure to follow up. Our Corporate Production
Manager contacted *** *** on 1/to apologize and to personally take
control of *** *** job to insure resolution. We scheduled another appointment on 1/to
complete the repairs. We did meet with
*** *** at his home on 1/and completed the repairs in the patio door to
*** *** satisfaction. We also
inspected the windows and agreed with *** *** to return on 1/28, due to
time constraints, to address *** *** concerns with the windows. We are confident we will resolve all issues
with the windows on that date.
Again, we apologize to *** *** for our failure to make
the previous appointments and for our supervisor’s failure to return his
phone calls and address the issues promptly.
The failures were caused strictly by poor planning and follow up on the
part of our supervisors. We have
addressed these issues internally and regret the inconvenience we caused *** ***
We will agree to discuss an accommodation with *** ***
for his inconvenience, once we have completed the installation to his
satisfaction. We appreciate the
opportunity to complete the job to *** *** satisfactionWe are
confident the work will be completed to *** *** satisfaction on 1/as
scheduled
We trust this resolution is satisfactory to *** *** and
the Revdex.com