Window World

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I am awaiting  completion  of my order, which should be in a couple days. I hope for once they follow through,  as I have asked them to do for so long now. I would be  satisfied  they do, but since I've  been disappointed many  times  before I'll just have  to wait and see.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We have received [redacted]’ complaint from the Revdex.com and
contacted her directly to resolve the issue. 
We apologize to [redacted] for damaging her existing screens and for
the delay in resolving the issue.  We
were not aware that [redacted] wanted to keep her existing privacy...

screens, as
she did not advise us of this until after the screens were removed and
destroyed.  After [redacted] complained
to us originally, we replaced the pre-existing privacy screens on the back of
the home, as requested, on [redacted] and believed the issue was resolved. We have
no record of any further complaint from [redacted] regarding the screens,
until we received her complaint through the Revdex.com.  We contacted [redacted] immediately upon
receiving her complaint from the Revdex.com and dispatched a Service Technician to her
home on [redacted] to resolve the issue.  We
added privacy screening to one other window to “make the entire home match”, as
requested, even though there were no pre-existing privacy screens in this area
of the home.  [redacted] signed a
Completion Certificate signifying her acceptance of the job and advised us the screen
issue was resolved.
Additionally, we have advised [redacted] that her fears and
complaint regarding windstorm inspection and “storm grade coding” are
unfounded.  [redacted] home is not
located in a designated Windstorm area and therefore, does not require
inspection or Windstorm certification to be covered by insurance.  We did not contract with [redacted] for
these services, as they are not required for her home.  We want [redacted] to know she is a valued
customer and that we appreciate her business. 
We hope [redacted] will allow us the opportunity to serve any future
home improvement needs.  We trust this resolution
is satisfactory to [redacted] and the Revdex.com.

Window World has received Mrs. [redacted] complaint. I have spoken with Mrs. [redacted] and apologized for her inconvenience. Window World has been in touch with Mrs. [redacted] and working to a resolution. Window World has made efforts to come out and fix any problems Mrs. [redacted] has with her install, she has...

refused to allow us to come back out.

Invoices where split and sent to customer a few weeks ago. Not sure if payment has been revived.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
After filing a compliant with the Revdex.com, Window World contacted me and scheduled an appointment on 1/10/15 to come to my house and address the repairs in question. This required me to miss another day of work; the 4th total missed day. Again, no one called me or came to my house to make the repairs. Four days later I was able to reach the supervisor who scheduled the appointment. He was not aware that his employee did not make the scheduled appointment. Three days later a supervisor from out of state called and we agreed for another appointment on 1/21/15. This will require me to take another day off work. Based on the number of times I have been stood up by them, I am skeptical they will actually show up for the appointment. Regardless if they do attend the appointment and make the required repairs, they still need to respond to the rest of this complaint. I want to know why they skipped two appointments with me, an apology from Robert and Bryan for refusing to return the numerous messages I left for both of them and we need to reach an agreement on the amount of a refund that is necessary in this situation.[redacted]

This Revdex.com was resolved because we took [redacted]’s settlement of 55.00 as paid in full.  Thank you.   Thank you, [redacted] Office Manager Window World of Denver (303)574-9594

We received the [redacted] complaint from the Revdex.com and
contacted them directly to resolve the issue. 
We apologize for our error and the resulting delay in re-ordering the
one window that was measured incorrectly. 
Our Operations Manager has spoken to [redacted] and advised...

her
that the window has been reordered and is scheduled to ship from the
manufacturer on [redacted].  We expect to
receive the window on [redacted].  We
advised [redacted] that we will contact her immediately upon receiving the
window and schedule a date for installation at her earliest convenience.  [redacted] has informed us that the
installation of the final window will resolve the complaint.  Again, we apologize for the error and want
the [redacted] to know that they are valued customers and we appreciate their
business.  We appreciate the opportunity
to complete the job to their satisfaction. 
We will continue to communicate with them until the final window is
installed and the job is completed to their satisfaction.  We hope this resolution is satisfactory to
the [redacted] and the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have received [redacted] rebuttal to our
response.  We regret that our Service
Technician did not communicate clearly or follow through with [redacted] relative
to the need to measure the windows again.   As stated in our initial response, after conferring
with the manufacturer, we have determined the necessary information to reorder
the sashes correctly without additional measurements. The sashes have been
reordered from the manufacturer and expedited. 
We have confirmed the dimensions on the reorder and received
confirmation that the sashes will ship out no later than **/2/14.  We anticipate receiving the sashes on
approximately **/5/14.  Upon receipt and
inspection for proper dimension, we will contact [redacted] to schedule
installation at her earliest convenience. 
Again, we apologize to [redacted] for the delay in delivering her
sashes and want to assure her that we will continue to follow the sashes
through the process to assure they are delivered to her correctly and as soon
as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business submitted via...

email the corrected invoices, the payment was made to the business and was cashed.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
My only problem with the entire situation is that I had to get the Revdex.com involved to get the situation resolved.

The customer was correct that excess damage to the drywall was done.  It was determined by Window World staff that this was more than what our contract states.  After not satisfying the customer an expert in the trade was brought in and the work was completed to satisfaction on...

9-10-2016. We apologize for the length it took to complete to satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A two day whole house window installment turned into a 4 week nightmare. The installment was done in such poor quality that only pictures could do it justice. Every contact with this company came from us. Not once did they call. It took 12 days until we finally got the Install Mgr to come and look. Came in the door with an attitude (did not want to be here), raised his voice at my husband (pushed record on my phone because I could not believe what I heard), rolled his eyes at me, belittled us. My husband had to remind him that we were the customers more than once. Another crew came out and fixed most of the problems we had on every window (13 in all). They gave us $480 off my total price and I feel that I deserved some sort of customer service. It was non existing..... Would not recommend this company for anything at all. Again, waited 1/2 day for the county inspection, but it appears they did not even schedule this as they told me they would. I signed a statement for this date, etc. Totally incompetent people from the installers, managers to the office personnel.

We have received Mr. [redacted] complaint from the Revdex.com and have
contacted him directly to resolve the issue. 
We apologize to Mr. [redacted] for the delay in returning to complete the trim
work, as agreed, after his contractor replaced the rotten wood.  Our Field Supervisor contacted Mr. [redacted]...

immediately
upon receiving the complaint and scheduled to have the trim completed the
following morning at 9AM.   The trim was
completed successfully, as agreed, on 9/10. 
Mrs. [redacted] signed a Completion Certificate accepting the work and paid
the remaining final balance on the account. 
Mr. [redacted] account is now closed and paid in full, with all warranties
in full effect.  We want Mr. [redacted] to know
that he is a valued customer and that we appreciate his business.  We trust this resolution is satisfactory to
Mr. [redacted] and the Revdex.com.

We have received [redacted] complaint from the Revdex.com and
have contacted her directly to resolve the issue.  We apologize to [redacted] for the delay
in completing her windstorm inspection and receiving her windstorm
certification.  Our Operations Manager
spoke to [redacted]...

immediately upon receiving the complaint and scheduled
with her to have our installer and inspector come to her home on 5/30/15 to
correct the issues and finalize the inspection. 
Once the inspector has approved the work and passed the inspection, the
inspector will submit the required documents to [redacted] for approval and issuance
of the [redacted] Windstorm Certification.  We
want [redacted] to know that we value her as a customer and that we
appreciate her business.  We trust this
resolution is satisfactory to [redacted] and the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   This is with the condition that the referenced brick repairs are performed in a timely manner and to my satisfaction.  At the time of this letter, I have not received a tentative date for said repairs.

We received Mrs. [redacted] complaint from the Revdex.com. I
have been in touch with Mrs. [redacted] and apologized for Windows World’s
delay in issuing her refund. I have assured her that Window World will be
issuing her the refund of $100 as promised today and will advise once payment
has been...

mailed out to her. We trust this resolution is satisfactory to Mrs.
[redacted] and the Revdex.com.

We are in receipt of Mr. [redacted] complaint and
have contacted him directly to resolve the issue.  We apologize to Mr. [redacted] for the delay in
receiving his windstorm Certification and for our poor communication with him.  We have researched the inspection failure and
discovered that...

the sashes in the windows must be replaced to meet TDI
requirements for Design Pressure.  We
have reordered the required sashes from our manufacturer and will install them
as soon as they arrive.  Once the sashes
are installed, the windows will have to be re-inspected and approved prior to TDI
issuing the Windstorm Certification.  We
have advised Mr. [redacted] as above and he has agreed to this resolution.  Again, we apologize to Mr. [redacted] for the
delays in completing the job.  We will
work diligently to expedite the replacement of the sashes and certification of
the windows.  We want Mr. [redacted] to know
that he is a valued customer and that we appreciate his business.  We trust this resolution is satisfactory to
Mr. [redacted] and the Revdex.com.

Initial Business Response /* (1000, 11, 2015/12/29) */
Warranty part was received and installed.
Initial Consumer Rebuttal /* (2000, 13, 2015/12/30) */
My wife received a voice mail Dec. 16, 2015 at 4:30PM from [redacted] at Window World of Colorado. The replacement sash was in and we needed to...

call her for an install date. I called [redacted] the next day at 1:30PM. She gave me an install date of December 28, 2015 with a time window somewhere between 10AM and 11:30AM. She also double checked the address where the window was to be installed along with the home phone number.
This morning December 28, 2015 at 9:44AM, [redacted] from Window World called and told me he would be here in 15 minutes. [redacted] made it here by 10AM. It took him probably less than 10 minutes to install and adjust the locks on the new sash. The problem with the failed window seal has been resolved with the new window.
When I saw that the company had not responded to your first letter, I waited until the install date arrived before contacting you again. Thanks for your help.
[redacted]