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Window World Reviews (130)

Review: We purchased 5 new windows on 8/19/2011 that were installed by Window World. Upon the first heavy rain water was pouring into the master bedroom. My wife and I don't live in the property so our tenants called us immediately. We called Window World to come out and repair - they did what they said were repairs but the windows still leaked on the next heavy rain (not quite as bad).After several service calls and visits we were basically brushed off and told it was most likely a result of caulking around the dryer vent (10+ feet above the windows) or some other cause. The fact is, the condo was built in 1994 and the windows never leaked once - we replaced in 2011 and they immediately leaked, not just leaked, but had water literally pouring down our walls. After Window World burshed us off repeatedly, we had the HOA re-caulk the windows and also the dryer vent and other areas. The leaking seemed to have stopped for the most part - however it must have still been leaking slowly because we got some photos and a call from our tenants in September 2014 and there are severe water marks and cracks in the wall around the bottom of the windows. Finally I had enough and mailed a letter and photograph of the damage/windows to Window World corporate headquarters. I got a call back from a [redacted] of Window World Garfield Heights on 9/15/14. I have since called Mr. [redacted] back 4 times, leaving voice messages as well as messages with the office admin, and have not been called back yet 4 days later. We would like to resolve this matter without taking legal action, but it is becoming less and less likely that will be possible, based on the level of response we have had from Window World over the last 3 years.Desired Settlement: Replace 2 defective windows, install correctly, and repair all interior wall damage as well as paint to match.

Business

Response:

[redacted]; ref. subject complaint, be advised that we had our service tech out to look at this install...this job was done prior to our owning the Cleveland market.

we found that the windows in question were not installed to our satisifaction..I have arranged for one of our install crews to remove and reset necessary

Review: garden window installed along with 10 other windows in jan. 2014. garden window was to be 17 inches deep/ was in actuallity 24 inches deep. 1 week after installation ice formed all along bottom edge of window "seat" area, along with buckleing of the seat. window world sent a repair man to install a addtional foam board under seat area on outside. with ice still forming on inside, I called again, spoke to general manager, very nice man, saying he will talk to the owner for a resolve. Owner called me from florida, telling me he will not replace window with the same window because it is said that my first complaint said I didnt like the window, and that he has lost money on the job, due to repairs. he then told me he would hate to PULL my warranty due to continued costs of repair. he said he will replace the window with a standard $400. window, with no refund on the $2200. window, when I said I would agree because I have allergies and am now concerned there may be mold in the window "seat" area. But have not had a reply in several weeks. My husband called this past fri, speaking to the manager, he said someone would call me on monday(yesterday), still no call to resolveDesired Settlement: replacement and possible credit

Business

Response:

Good afternoon Debbie,

We have received the replacement window and contacted the customer to schedule the final install. Our Installation department spoke with [redacted] 4/30/14 and scheduled the installation for Thursday May 8, 2014.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased 4 windows from [redacted] a salesman of Window World. The contacted was signed on 04/18/2013 and the first deposit of $ 918.00 was paid that day. The total purchasing price was $ 1.794.00. I was told that the windows would be installed within 4 to 6 weeks from the initial date of the first payment. I started calling Window World on 06/10/2013 and have not received a return phone call regarding scheduling a day to have the windows installed, and on 06/18/2013 it will be two months since the first deposit was made.Desired Settlement: I would like an installment Date for the windows.

Business

Response:

Review: I had 11 windows installed on 03/05/2015 and told the installer there was a problem. Contacted Window World to voice my complaint and the installer called back. I wasn't satisfied with his response and contacted Window World again on the 6th. The installation manager responded and arrived at my house and stated he would take care of the problem on Sunday, 03/08/2015. Approximately 8:00 am he called on Sunday and couldn't make it. My house has been torn up since Wednesday 03/04 and we're not making any progress. I've installed windows, on the norm it's four screws. EPA guidelines were not followed, I have left over messes from the improper install! I have a problem with my time being wasted, the mess all over my house, and a rude installer.Desired Settlement: I have no problem paying for the windowsl. I feel I have a right to a partial refund for the inconvenience. My furnace is running more since the install, which increases my gas and electric bill on something I thought would decrease them both.

Business

Response:

To whom it may concern,

This is in response to the complaint filed by [redacted], claim # [redacted]. She was in fact scheduled for installation on Thursday 3/5/15 and we received notification from her after her installer had left her home, that there was a problem. We then contacted her installer to see if he could return to her home and address the issues that day. We then received an additional call from [redacted] Friday 3/6 and then sent our Installation manager,[redacted] to her home to evaluate the issues and see what needed to be done. He went to her home, Fri 3/5 and scheduled to return to her home on Sunday 3/8 to address the issues. Sunday 3/8/15,[redacted] contacted [redacted] and had to reschedule the service due to unforeseen circumstances and offered to go out on Monday 3/9 or Tuesday 3/10, [redacted] chose Tuesday 3/10. We then sent our installer[redacted] and he completed all installation issues t that time. This complaint has been resolved.

Julie Staaf

Window World Service Manager

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted] I still have air coming in my windows. My install was not professional. My house has been tore up for over a week. I will finish the windows myself but I feel I should be reimbursed for the time, products, and inconvenience to complete my window installation.

Business

Response:

Window World made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 3/19/2015 Value of proposed resolution (USD): Description of proposed resolution: We had no knowledge of an air leak issue as we have not been contacted by the customer and believed that this installation was complete and satisfactory. We will be happy to go out address any remaining issues and will do so at the earliest possible. We do not recommend the customer attempt to do work on the windows or installation for fear of voiding her warranty. In regards to compensation for the installation, her original installation began Thursday 3/5, We send our Installation manager out on Friday 3/6 and although we had to cancel a Sunday appointment, we offered Monday 3/9 but the customer chose Tues, where we dod go and complete the issues reported. We responded to the complaints in a timely manner and will continue to do so.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] The attached file shows a picture of 1 of 3 windows that looked like crap! I was told that's the way it has to be. After complaining ([redacted] - installation manager) came to my house and stated all windows would be removed and replaced. They were not all removed, only the 3 nasty looking ones. There was no installation placed between any of my windows and I have more of a draft now then I did with the old windows. I want some of the installation money refunded and I'll re-install myself! Now I'm being told if I re-install my warranty could be voided. I would rather have properly non air leaking windows than a piece of paper that states I have a warranty. I can not continue to sit at home waiting for 11 windows to be properly installed. I paid in good faith and I've not received the service I should have received. I could have done this job on my own for 1/2 the cost but I'm getting to old for this. Now I have more problems because the stress is effecting my health.

Review: I ordered windows on August 29, 2014. I was told there would be about a 4-6 week time before installation. I was never called. I received a letter about 2 months later from the [redacted] stating the windows would be late. I still never received a call. In November, I called [redacted]. He then proceeded to contact the local center and we had an installation date scheduled for late December. I cleared everything from the windows, took time off work and followed up with the date. When they arrived, the windows were the wrong size. They wanted to cut into my brick to install the windows. That was not an acceptable solution and they were to have the windows remade and then contact me for installation. On February 24th, I called and spoke with[redacted]. He said the windows were in and they scheduled installation for March 7th. It is March 7th The window installers are not here. I contacted[redacted] with the office. She attempted to reach [redacted] but he would not answer his cell phone. There is no installation date scheduled for me. I was told I would receive a call on Monday.Desired Settlement: I believe at this point, for me taking 2 days off, clearing my schedule, rearranging my entire house that the windows should be installed within 2 weeks at No Charge. My sales person made this big speech about how they made an error in the past and made it right for the customer at a loss. Take the loss, make up for the mistake, install the windows and you can use this fantastic story in your sales pitch. I will also be filing complaints with[redacted], [redacted] and [redacted] in 7 days if I am not provided with a resolution.

Business

Response:

To whom it may concern,

In response to the complaint filed by Jay Jones, claim#[redacted], At his original install in December there were window that needed to be reordered due to incorrect sizing. He was rescheduled for installation of the correct windows to begin Saturday 3/14/15 and his job was completed Monday 3/16/15.

Window World Service Manager

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The job is in fact still not completed. Additionally, I was charged a landfill fee when I retained all materials removed as they are historically significant. Finally, there is no reference to compensation for lost time or added cost of utilities for the winter which I would not have incurred if I went with a more reputable company.Regards,[redacted]

Review: On 5/9, I had met with a Window World sales Rep. to inspect the scope of the desired work. After reviewing the job-site, Brad provided me with a quotation and I I contracted with Window World, for this particular investment property. Having numerous rental units and continuously purchasing more in the area, I wanted establish a long term relationship with a local window business. This contract was for the purchase and professional installation of two bedroom windows. The contract was also to include the professional capping of premium trim of all exterior wood trim around the two windows. The windows were installed on 6/23. On 6/24, I visited the rental property to inspect the window installation. Although, I received the proper windows (Series 4000), and they appear to be of very good quality, the installation was inferior. The worst installation in which I have seen in my 30 years of being in the property investment business. Photos were taken regarding numerous issues: 1) Exterior trim work not covering most of the wood on each of the two windows, 2) Bare wood showing around the window frames, 3) Crooked cutting of the trim work that was installed. 4) Large gaps in the corners of the trim, 5) missed area of caulking on the inside frame of one window. Overall very poor workmanship. Rain water could have entered the house and caused damage. On 6/25, I took my photos to Window World and met with the installation manager, [redacted] could not believe the poor workmanship either - he just kept shaking his head in disbelief. He noted that all of the trim would be redone and taken care of prior to my paying the balance due. Dave rescheduled his field workers, for the following week, to rectify the problem. The following I visited the rental, and the tenant stated that the workers could not redo the trim so they globbed caulking all over in an attempt to hide the shoddy workmanship- Unbelievable! Following my second inspections, it was recognized that I was sold a "Bill of Goods".Desired Settlement: Most people would not get on ladders to inspect services however, I'm glad I did. I had to make two roundtrips to the rental for inspection of approx. 160 miles total. It is apparent that this company can't properly perform the duties of professionally capping/inst. windows. I will locate someone else to finish properly. The overall bill was $[redacted]. I placed a $**0 deposit. Intended balance due was $[redacted] I am requesting restitution of $[redacted] off of the $[redacted] whereby leaving a balance of $[redacted]

Business

Response:

I am responding to a complaint filed from a [redacted] in regards to a property he owns at[redacted]. I was told by my installation manager at the time that we needed to send the installer back to recap (exterior trim) the 2 windows and re-seal them. I never have and never will, not service our work. If there is something wrong we will fix it. I personally visited the property in question after we had sent the installer back the 2nd time to see what this complaint was about. Upon inspection I saw a couple of things. Pictures attached.

1) The sealant around the windows was sealed and looked good. There is no J-channel installed around the windows for the siding to end into therefor making it very hard to make it look perfect. The old sealant from the old windows is in a lot of cases is impossible to remove without damaging the existing siding. The caulking was not "globbed on" to hide anything.

2) The "Large gaps" in the corners are less then 1/16 of an inch, BUT I agree that they look large and need to be tight. The 2nd time we sent the installer back he misunderstood on having to re-cap the exterior of both windows and did not. He just resealed the windows.

3) I saw no Bare wood nor crooked cutting of the trim work. I am believing that the missed areas of the interior caulking were addressed as I was unable to gain interior access to the property.

[redacted] was not sold a "Bill Of Goods" we are a good company and I'm sorry he feels this way. I would hate to loose [redacted] business over this as we work with multiple people who own multiple properties without any problems at all.

My Desired Settlement: I will be more then happy to send another crew (other then the original) to redo the exterior and be happy to be there personally with them, inviting [redacted] to join us. I can and will arrange this at [redacted] convenience.

Sorry for the delayed response.

[redacted] Window World

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is surprising that an owner of window world would provide misleading and false representation regarding the subject property window capping. Responding in order to Window Worlds comments in order are as follows:

1: The sealant is missing on top on the north window. Again, as noted, the Window World Representative provided the quotation, he inspected the jobsite.(interior and exterior). Having an excuse of there is no J-channel around the windows to meet with the siding is an excuse to professionally take the time to properly cap the windows, as quoted. On homes built during this era, j-channel was not developed yet. I have had others jobs, in the past, where window contractors utilize a trim saw around the periphery of the wood trim to allow for the professional installation of capping material to the face of the house; not to the outer most part of the siding whereby leaving approximately 7/16" of wood exposed on the woods surface(then hide the inferior work with caulking). Two weeks ago, on [redacted] in [redacted], OH., I had a whole house quoted for window replacement, having similar construction, The owner of the window company was shown the photos of your installation and was flabbergasted on what your company was doing to clients. This window company did confirm that on older homes with aluminum siding extending to the wood frames that they do indeed use a trim saw around the wood frame perimeter to permit the proper installation of the capping material. There is only one way to install the capping properly on this and that is having the proper tools and knowledge to do so, as stated.

2. The large gaps on the corners of the windows were measured as high as 1/2" in some areas. Photos were taken and shown to window world. To hide a botched job, with caulking, is an insult to my intelligence and is poor business ethics. There was no communication issue. Just an attempt to not to fulfill a contract in professionally capping window trim.

3. The crooked trim is on the bottom of the east window seal whereby leaving approximate 3/8" to 7/16" unprotected gaps. No hidden with an excessive amount of caulking. The caulking is not sticking to the siding in some areas(because dust/dirt was not wiped away prior to applying the sealant) and as shown in the photos there are areas of wood showing. Everybody knows that nothing sticks to dirt. The interior of the windows was properly addressed; not the exterior.

As noted, I was indeed sold a "Bill of Good" because this issue would have been rectified during the second visit. Their comments to my tenant, as well as the comment in your response regarding no J-channel, Old caulking, and siding too close to window trim (from the installers the 2nd time), are all scenarios that a window company handles on a day to day basis; not making excuses why you cannot perform a professional installation as your competitors do.

Quite honestly, when people spend more time making excuses why they cannot do a professional job as quoted, their business opportunities will decline. This is the position in which you have put me in today. You cannot perform the job of properly installing window capping; yet, you want me to take another day of my time off and travel 100 miles R/T for you to tell me that I now know that although you offer good window, you simply cannot provide a professional installation. I do not need the aggravation. I do not need your crew on the residence to disturb my tenant another time. As previously noted, subtract of the capping fees, and I will pay the balance of the invoice.

Regards,

Business

Response:

As stated previously Window World doesn't run from our responsibilities. We would be more than happy to fix our work to customers satisfaction. We do thousands of windows each and every month with very few complaints on workmanship. It's hard to be perfect but will always stand behind everything we do. If customer wants to deduct the price charged for the capping charged for instead of having us fix his claims of inferior work then we will be happy to accommodate his wishes. Two windows were installed with exterior trim (problem in question). Each Exterior trim was charged $[redacted] or $[redacted] for both. Balance on contract is $[redacted]. Deduct the $[redacted] leaving a balance of $[redacted]. I am so secure in how we do business and take care of our customers, I will still stand behind our work and offer to the customer to redo the exterior trim on the two windows after deducting the price charged.

Consumer

Response:

PER Revdex.com REFERENCE ON MY COMPLAINT ID [redacted],

MY RESPONSE: I ACCEPT THE DEDUCTION OF $[redacted] OF THE POOR CAPPING FEES. SEND A REVISED INVOICE REFLECTING THIS AND THE REVISED FINAL BALANCE OF $[redacted]. WILL BE PAID. THIS DOES NOT WAIVE WINDOW WORLD'S RESPONSBILITY UNDER THE TERMS AND CONDIITONS OF THE WARRANTY.

REGARDS,

--------------------------------------------------------------------------------... />
PRIOR, FOR THIS RESPONSE WINDOW WORLD WROTE:

As stated previously Window World doesn't run from our responsibilities. We would be more than happy to fix our work to customers satisfaction. We do thousands of windows each and every month with very few complaints on workmanship. It's hard to be perfect but will always stand behind everything we do. If customer wants to deduct the price charged for the capping charged for instead of having us fix his claims of inferior work then we will be happy to accommodate his wishes. Two windows were installed with exterior trim (problem in question). Each Exterior trim was charged $[redacted] or $[redacted] for both. Balance on contract is $[redacted]. Deduct the $[redacted] leaving a balance of $[redacted]. I am so secure in how we do business and take care of our customers, I will still stand behind our work and offer to the customer to redo the exterior trim on the two windows after deducting the price charged.

--------------------------------------------------------------------------------...

Review: We ordered our window at the end of May. We paid a deposit which was half the cost of the windows. Here it is June 30 and I called to see when we were going to get our windows installed. I did get a call back and the woman told us that because of a flood issue at the factory she has no idea when we will get them. I asked to talk to a Manager and of course he was already gone. I called the salesman we dealt with and havent heard back from him. Also called a local company who said we once our order is cancelled we can get the windows installed in 2-4 weeks and they will match window world price. Right now if I dont get satisfaction I will see you in court !!!Desired Settlement: our windows installed per the salesman's guarantee. I am tired of hearing excuses!! I want our windows !!! I don't want to hear anymore excuses!!!

Business

Response:

We have received and reviewed [redacted] complaint and found the following.

[redacted] purchased windows on 5/22/14. As with all other orders, it takes approximately 4-6 weeks from date of order to time of installation, with his 6 week mark being 7/3/14. His windows were re-measured and ordered in a timely manner and were originally due to arrive in our Pittsburgh warehouse on 6/19/14. Unfortunately our manufacturing plant,[redacted] experienced a power outage and flood which caused a delay in the production not only to [redacted] windows but to many of our customer. We have been working with our manufacturer to assure that all of the product is received as soon as possible and will continue to do so until we are back on schedule. To date. Our store manager, [redacted] spoke with [redacted] today 7/1/14 and explained that his windows are tentatively due on our next truck to be reeved Monday 7/7/14 and we will try to get him scheduled for installation by the end of this month or the beginning of August. At the time of the phone conversation, [redacted] was is agreement.

Window World Service Manager

Review: On 5/9, I had met with a Window World sales Rep. to inspect the scope of the desired work. After reviewing the job-site, Brad provided me with a quotation and I I contracted with Window World, for this particular investment property. Having numerous rental units and continuously purchasing more in the area, I wanted establish a long term relationship with a local window business. This contract was for the purchase and professional installation of two bedroom windows. The contract was also to include the professional capping of premium trim of all exterior wood trim around the two windows. The windows were installed on 6/23. On 6/24, I visited the rental property to inspect the window installation. Although, I received the proper windows (Series 4000), and they appear to be of very good quality, the installation was inferior. The worst installation in which I have seen in my 30 years of being in the property investment business. Photos were taken regarding numerous issues: 1) Exterior trim work not covering most of the wood on each of the two windows, 2) Bare wood showing around the window frames, 3) Crooked cutting of the trim work that was installed. 4) Large gaps in the corners of the trim, 5) missed area of caulking on the inside frame of one window. Overall very poor workmanship. Rain water could have entered the house and caused damage. On 6/25, I took my photos to Window World and met with the installation manager, [redacted] could not believe the poor workmanship either - he just kept shaking his head in disbelief. He noted that all of the trim would be redone and taken care of prior to my paying the balance due. Dave rescheduled his field workers, for the following week, to rectify the problem. The following I visited the rental, and the tenant stated that the workers could not redo the trim so they globbed caulking all over in an attempt to hide the shoddy workmanship- Unbelievable! Following my second inspections, it was recognized that I was sold a "Bill of Goods".Desired Settlement: Most people would not get on ladders to inspect services however, I'm glad I did. I had to make two roundtrips to the rental for inspection of approx. 160 miles total. It is apparent that this company can't properly perform the duties of professionally capping/inst. windows. I will locate someone else to finish properly. The overall bill was $[redacted]. I placed a $**0 deposit. Intended balance due was $[redacted] I am requesting restitution of $[redacted] off of the $[redacted] whereby leaving a balance of $[redacted]

Business

Response:

I am responding to a complaint filed from a [redacted] in regards to a property he owns at[redacted]. I was told by my installation manager at the time that we needed to send the installer back to recap (exterior trim) the 2 windows and re-seal them. I never have and never will, not service our work. If there is something wrong we will fix it. I personally visited the property in question after we had sent the installer back the 2nd time to see what this complaint was about. Upon inspection I saw a couple of things. Pictures attached.

1) The sealant around the windows was sealed and looked good. There is no J-channel installed around the windows for the siding to end into therefor making it very hard to make it look perfect. The old sealant from the old windows is in a lot of cases is impossible to remove without damaging the existing siding. The caulking was not "globbed on" to hide anything.

2) The "Large gaps" in the corners are less then 1/16 of an inch, BUT I agree that they look large and need to be tight. The 2nd time we sent the installer back he misunderstood on having to re-cap the exterior of both windows and did not. He just resealed the windows.

3) I saw no Bare wood nor crooked cutting of the trim work. I am believing that the missed areas of the interior caulking were addressed as I was unable to gain interior access to the property.

[redacted] was not sold a "Bill Of Goods" we are a good company and I'm sorry he feels this way. I would hate to loose [redacted] business over this as we work with multiple people who own multiple properties without any problems at all.

My Desired Settlement: I will be more then happy to send another crew (other then the original) to redo the exterior and be happy to be there personally with them, inviting [redacted] to join us. I can and will arrange this at [redacted] convenience.

Sorry for the delayed response.

[redacted] Window World

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is surprising that an owner of window world would provide misleading and false representation regarding the subject property window capping. Responding in order to Window Worlds comments in order are as follows:

1: The sealant is missing on top on the north window. Again, as noted, the Window World Representative provided the quotation, he inspected the jobsite.(interior and exterior). Having an excuse of there is no J-channel around the windows to meet with the siding is an excuse to professionally take the time to properly cap the windows, as quoted. On homes built during this era, j-channel was not developed yet. I have had others jobs, in the past, where window contractors utilize a trim saw around the periphery of the wood trim to allow for the professional installation of capping material to the face of the house; not to the outer most part of the siding whereby leaving approximately 7/16" of wood exposed on the woods surface(then hide the inferior work with caulking). Two weeks ago, on [redacted] in [redacted], OH., I had a whole house quoted for window replacement, having similar construction, The owner of the window company was shown the photos of your installation and was flabbergasted on what your company was doing to clients. This window company did confirm that on older homes with aluminum siding extending to the wood frames that they do indeed use a trim saw around the wood frame perimeter to permit the proper installation of the capping material. There is only one way to install the capping properly on this and that is having the proper tools and knowledge to do so, as stated.

2. The large gaps on the corners of the windows were measured as high as 1/2" in some areas. Photos were taken and shown to window world. To hide a botched job, with caulking, is an insult to my intelligence and is poor business ethics. There was no communication issue. Just an attempt to not to fulfill a contract in professionally capping window trim.

3. The crooked trim is on the bottom of the east window seal whereby leaving approximate 3/8" to 7/16" unprotected gaps. No hidden with an excessive amount of caulking. The caulking is not sticking to the siding in some areas(because dust/dirt was not wiped away prior to applying the sealant) and as shown in the photos there are areas of wood showing. Everybody knows that nothing sticks to dirt. The interior of the windows was properly addressed; not the exterior.

As noted, I was indeed sold a "Bill of Good" because this issue would have been rectified during the second visit. Their comments to my tenant, as well as the comment in your response regarding no J-channel, Old caulking, and siding too close to window trim (from the installers the 2nd time), are all scenarios that a window company handles on a day to day basis; not making excuses why you cannot perform a professional installation as your competitors do.

Quite honestly, when people spend more time making excuses why they cannot do a professional job as quoted, their business opportunities will decline. This is the position in which you have put me in today. You cannot perform the job of properly installing window capping; yet, you want me to take another day of my time off and travel 100 miles R/T for you to tell me that I now know that although you offer good window, you simply cannot provide a professional installation. I do not need the aggravation. I do not need your crew on the residence to disturb my tenant another time. As previously noted, subtract of the capping fees, and I will pay the balance of the invoice.

Regards,

Business

Response:

As stated previously Window World doesn't run from our responsibilities. We would be more than happy to fix our work to customers satisfaction. We do thousands of windows each and every month with very few complaints on workmanship. It's hard to be perfect but will always stand behind everything we do. If customer wants to deduct the price charged for the capping charged for instead of having us fix his claims of inferior work then we will be happy to accommodate his wishes. Two windows were installed with exterior trim (problem in question). Each Exterior trim was charged $[redacted] or $[redacted] for both. Balance on contract is $[redacted]. Deduct the $[redacted] leaving a balance of $[redacted]. I am so secure in how we do business and take care of our customers, I will still stand behind our work and offer to the customer to redo the exterior trim on the two windows after deducting the price charged.

Consumer

Response:

PER Revdex.com REFERENCE ON MY COMPLAINT ID [redacted],

MY RESPONSE: I ACCEPT THE DEDUCTION OF $[redacted] OF THE POOR CAPPING FEES. SEND A REVISED INVOICE REFLECTING THIS AND THE REVISED FINAL BALANCE OF $[redacted]. WILL BE PAID. THIS DOES NOT WAIVE WINDOW WORLD'S RESPONSBILITY UNDER THE TERMS AND CONDIITONS OF THE WARRANTY.

REGARDS,

--------------------------------------------------------------------------------... />
PRIOR, FOR THIS RESPONSE WINDOW WORLD WROTE:

As stated previously Window World doesn't run from our responsibilities. We would be more than happy to fix our work to customers satisfaction. We do thousands of windows each and every month with very few complaints on workmanship. It's hard to be perfect but will always stand behind everything we do. If customer wants to deduct the price charged for the capping charged for instead of having us fix his claims of inferior work then we will be happy to accommodate his wishes. Two windows were installed with exterior trim (problem in question). Each Exterior trim was charged $[redacted] or $[redacted] for both. Balance on contract is $[redacted]. Deduct the $[redacted] leaving a balance of $[redacted]. I am so secure in how we do business and take care of our customers, I will still stand behind our work and offer to the customer to redo the exterior trim on the two windows after deducting the price charged.

--------------------------------------------------------------------------------...

Review: We purchased windows through Window World in August 2014 and they were finally installed late November 2014. One was mismeasured and therefore installed the first week of January 2015. We noticed the living room storm window was left against the side of our house and not hauled away by Window World. I emailed [redacted] on March 17th asking for the storm window to be picked up and never received a response. I called the store two weeks later and spoke to [redacted] who said the window would be picked up. It never was. I called back again and was told someone would call me back (I think it was [redacted] but do not remember). Finally, I emailed [redacted] on April 24th asking for the window to be picked up and did not hear back. The storm window is still sitting against my house. I just want someone to please pick it up as my trash provider will not pick it up.Desired Settlement: Pick up the storm window on the side of the house.

Business

Response:

To whom it may concern,

The window has been picked up and this matter has been resolved.

Window World

Review: The issue begins October 2014 when the initial order was placed. The order included 18 all new windows, a front door and screen. We were told our order would be ready by January-February 2015 since there were so many windows to be specially made. In March, our two basement windows were installed and we were supposed to hear within a week or two to schedule the rest. Never happened.I reached out finally in early April to our salesperson, [redacted]., and he had to investigate as to why our windows were not ready yet. Magically, a week later our windows and front door were ready. It sounded fishy since we already had some windows installed, but after I reached out, they were all of the sudden ready. He had no reasoning as to why no one called or why it took so long. I honestly think they forgot. Finally, I scheduled installation for May 1 and 2. The installers arrived promptly and put in a good 8 hour day Friday. They installed the majority of the windows in our upstairs as well as our first floor. They cleaned up after themselves but I started seeing scrapes on the walls, which I made very clear to be as careful as possible since we just spent hundreds of dollars this past fall to have the whole house painted. I also noticed scrapes on the laminate floor that runs throughout our first floor. We were not aware we were supposed to take all curtain brackets down prior to installation so they took them all down and left a mess. Yes I did find in the paperwork we should have, but it was never discussed previously. I was only told to move furniture when I scheduled the orignal installation. The second day the door and the final windows were installed. As the day was winding down, I walked around with the main installer to show him the marks on the walls and floor. All he kept saying is, it wasn't their fault. Meanwhile, they broke a light globe in the kitchen, shattered everywhere inside and outside on the back deck and did a poor job cleaning it up. They left glass and nails all over the back porch and for two days I kept finding glass in the kitchen. I have a small dog, she could've easily been hurt by the glass, let alone my husband and myself. They did wipe a few scrapes off the walls, but the more I looked around the more there were. They were too busy packing up ready to leave and ignoring my questions. As soon as they left, I called Window World in [redacted] to discuss my issues. I left a message with a manager, and never heard back. A woman also took down all of my complaints and was supposed to pass it along. On top of the broken glass, poor cleanup on the back deck, I also discovered shards of tin all over the driveway where the one guy was cutting. Maybe if he wasn't busy puffing on a cigarette all day, both days, and thats pretty much all he did. Once again, I found nails all over the driveway. I could've easily popped a tire, or had a nail lodged in a car tire. As I stated before, this was all covered under my initial phone call minutes after they left. Needless to say, I never heard back. The first week of June I tried calling again and spoke with [redacted]. I reiterated my concerns and questions. He was also supposed to look into the front door screen. We did not get a new one installed but we definetely ordered one. [redacted] allegedly took all of my information and was supposed to pass it along to [redacted], who would contact me to assess the damage. I never heard from neither of them. Last Thursday the 11, I reached out to [redacted] again. He did return my call and said either [redacted], [redacted], or himself will call the next day. No one has. I emailed [redacted] again this week and have not heard a word back. We also discovered this week some of the windows do not fit the bottom half and fall out, which also means they do not lock.That is a major safety concern. [redacted] assured me it's an easy fix, but no one has called to come see it. I truly hope my house is broken into to prove how poorly this whole experience has been. We did not finance over ten thousand dollars to be dealing with such poor quality and work. This is beyond frustrating and now a major safety concern due to their lack of communication.Desired Settlement: I would like the windows that do not lock fixed and or replaced, a new screen door for the front door, the scrapes on the floor buffed out or floor replaced, and a new globe for the kitchen light.

Business

Response:

Our new store manager, [redacted] will be meeting with the customers today 7/3/15 at 10:30 at their home to review all installation issues.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: Windows - Installation & Service

Address: 21356 Nordhoff St #109, Chatsworth, California, United States, 91311-6917

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