Winn Dixie

Positive experience

Customer service is great! Quick to service! Came same day when issue was relayed to service department! Have used NCA for approx 5 yrs at this house and my last! Great folks to work with!!!

Very helpful!

[redacted] did an excellent job and was very professional.

Quick response, helpful

*** was on time, professional, and did a great job.

Awesome experience. [redacted] was incredibly professional, fast and clean. Will highly recommend your services to others.

[redacted] was very professional and did a great job installing and explaining all equipment and procedures.

Excellent job

Great job very efficient

Thank you for notifying us of the recent complaint submitted by Ms. [redacted].  We are very interested in preserving the goodwill and confidence of our customers.  I appreciate the opportunity to respond.
The account in collection is from services rendered 7/28/14.  Statements...

asking for payments were sent to Ms. [redacted] from 9/15/14 until the account was placed for collection due to non payment on 7/7/15.  There were never any payments received prior to the account coming to collection.The rep assigned to Ms. [redacted] account did give her the opportunity to make payments toward the balance since she was unable to pay it in full...three times the rep set Ms. [redacted] on a payment plan, both times the agreed upon payment arrangements were not kept by Ms. [redacted].
We often utilize what we call re-workers to work behind reps that have broken payment plans.  That is the call she received from Mr. [redacted].  We have listened the telephone conversation between Mr. [redacted] and Ms. [redacted].  Mr. [redacted] did just as he was trained to do.  At the age of her account and the three previous broken payment plans, Ms. [redacted] offer of "I will pay what I can when I can" is not an acceptable offer.  Mr. [redacted] then relayed information to Ms. [redacted] about the direction of the account, the information wasn't given in a threatening way, but rather informational.  When someone refuses to pay, litigation is often the next step.  Her account is being prepared for pre-legal review at this time so she will not receive any future calls from Mr. [redacted].  Any future calls, correspondence and/or payments should be directed to this office as our client isn't going to want to bring and account of this status and age back into their monthly billing cycle. 
While we do train our staff to be sensitive to the situations surrounding the reason a debt hasn't been paid, we have also learned in our 36 years of providing collection services to recognize when a person truly intends to work with us toward getting a debt paid off.

[redacted] was very helpful and extremely courteous!

Excellent.

Excellent experience. [redacted] was very knowledgable even helped me with my computer while she was here.

Excellent and timely service

He was very professional.

Was great

Great!

Very friendly and helpful service techs, had answers for all my questions.

Everything was great. [redacted] did a fantastic job.