Winn Dixie

[redacted] was very professional timely and thorough Great job

[redacted] was extremely professional and niceHe was fast but thoroughVery pleased with service

Always helpful and timely

Smooth installation

Good overall experienceVery happy I switched to NCA

The referenced account for Ms [redacted] was placed in our office for collection on 10-2- We indeed show the account was paid via check-by-phone on 3-22- We send complete updates to the credit bureaus monthlyAn update will be sent on Ms***'s account this week.A paid in full receipt was mailed to Ms***'s per her request on 4-18-

Cindy was great! She was able to answer all of my questions and get everything promptly installed and ready to go

Thank you for notifying us of the recent complaint submitted by Ms [redacted] We are very interested in preserving the goodwill and confidence of our customers I appreciate the opportunity to respondThe account in collection is from services rendered 7/28/ Statements asking for payments were sent to Ms [redacted] from 9/15/until the account was placed for collection due to non payment on 7/7/ There were never any payments received prior to the account coming to collection.The rep assigned to Ms [redacted] account did give her the opportunity to make payments toward the balance since she was unable to pay it in full...three times the rep set Ms [redacted] on a payment plan, both times the agreed upon payment arrangements were not kept by Ms [redacted] We often utilize what we call re-workers to work behind reps that have broken payment plans That is the call she received from Mr*** We have listened the telephone conversation between Mr [redacted] and Ms [redacted] Mr [redacted] did just as he was trained to do At the age of her account and the three previous broken payment plans, Ms [redacted] offer of "I will pay what I can when I can" is not an acceptable offer Mr*** then relayed information to Ms [redacted] about the direction of the account, the information wasn't given in a threatening way, but rather informational When someone refuses to pay, litigation is often the next step Her account is being prepared for pre-legal review at this time so she will not receive any future calls from Mr*** Any future calls, correspondence and/or payments should be directed to this office as our client isn't going to want to bring and account of this status and age back into their monthly billing cycle While we do train our staff to be sensitive to the situations surrounding the reason a debt hasn't been paid, we have also learned in our years of providing collection services to recognize when a person truly intends to work with us toward getting a debt paid off

Thank you for notifying us of the recent complaint submitted by Ms [redacted] We are very interested in preserving the goodwill and confidence of our customers and appreciate the opportunity to respondThe account Ms [redacted] is referring to was forwarded to us for collection on 11-18-for medical services she received on 6-12- When the account was initially placed for collection, calls and letters were generated to Ms [redacted] without a response The account was reported to Trans Union and Equifax on 2-24-14.On 5-12-we received an online payment via bank draft for $117.00, clearing the balance to show the account as paid in full That payment was reported to Trans Union and Equifax on 5-19-advising they show the account as paid in fullAs is our current policy, accounts balances are updated monthly with the credit bureaus...however, paid in full accounts are not deleted until they have been paid in full for a minimum of days This gives ample time for payments to clear the bank before the deletion takes placeThere are no notes documenting the phone calls Ms [redacted] says were made and she was treated rudely I've also checked our incoming and outgoing recording system and find no calls to or from the telephone number of [redacted] Please let me know if I can be of further assistance

Efficient, friendly, informative

Very professional, courteous, and prompt

[redacted] was awesome! Very professional, courteous, and helpful Very pleased w nca service

Very courteous & willing to correct problems

Excellent serviceVery efficientShowed up on timeQuality service

I've reviewed the complaint filed by Mr [redacted] and offer the following reply We utilize both live callers and automated calling equipment However, at no time are outbound calls made prior to 8:00am and never any later than 7:30pm As part of reviewing this compaint, I checked our outgoing call logs for the phone numbers provided by Mr [redacted] and there were no calls outside of our standard calling hours We indeed have an account in our office belonging to Mr*** The account is owed to [redacted] , PLLC Our records indicate that on 10/18/at 12:47pm Mr [redacted] spoke with a representative from our office concerning the account The balance of $ [redacted] was explained as being a radiologist charge for the reading of a CT Scan at [redacted] He told the account representative that he was a student with $ [redacted] to his name and was unable to set up any type of payment arrangment Our records also indicate, that on 7/15/at approximately 10:47am, Mr [redacted] called our office from his number of [redacted] He didn't leave a voicemail and when an account representative tried to call him back there was no answer The account was reported to both Trans Union and Equifax 12/21/ The account was reported one time to each bureau as a collection account I appreciate the opportunity to address the complained filed by Mr*** We are very interested in preserving the goodwill and confidence of our customers Should there be any further information needed to resolve this complaint, please feel free to contact me Best Regards, [redacted] , CFO

Tech arrived in a timely manner, very friendly and competent please to work with and very thoroughExplained everything clearly and concisely

Very professional and helpful

[redacted] was very professional and installed our equipment with minimal mess

[redacted] was very helpful and thoroughWe will definitely be recommending NCA to friends and family! ?

Excellent conversion to NCA Tech was very professional and personableExplained system in detail and answered all questions to my satisfaction