The last message I got was Estes Shipping saying that since [redacted] had filed a complaint that I should deal with them Right now they are saying that if they are libel for anything it is the I don't know what this is, since they are ignoring the Revdex.com claim and only dealing with [redacted] Is there a way I can continue this complaint? They have not offered a resolution yet I do not intend to let this go, because what they are doing is wrong Accidents happen I understand that, but if your honest you take responsibility They must have insurance to cover such things or they are treating all accidents the way they are treating my claim I really need a mobility scooter but must have the $back in order to get another one I have even tried to find a place that could fix it and there aren't any in AR.Could you give the email of the Attorney General in VA
This complaint is in regards to Estes claim # [redacted] After review I find that this claim was worked properly Our tariff limits our liability for any used, refurbished, rebuilt items to cents per pound This freight was a rebuilt engine This is our policy and the claim will be reopened once an amendment is received Thank you, [redacted] ***
Please contact Estes SureMove Department at [redacted] They will help resolve your complaint.Thank you, [redacted] Claim Supervisor Estes Express Lines
[redacted] files claims on behalf of their customers We recommend that this customer contact [redacted] for reimbursement or replacement and in turn they will file claim with Estes Express Lines Thank you, [redacted] Claims Supervisor Estes Express Lines
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I will contact broker and address my concern but I don't agree the way how your people from Estes work they sent driver unprepared I took time off from work to meet a driver and your manager Jonathan promised me to handle this issue but he didn't called me to reschedule delivery timeThat's not right
This complaint is in regards to Estes claim # [redacted] This delivery receipt was signed for clear Subject to inspection is never a valid damage/shortage exception Carrier liability is established by notations on the delivery receipt at time of delivery The customer always has a right to inspect their packages and if they feel necessary, they can refuse the delivery We have offered 1/as a good faith compromise settlement offer and I will agree to offer 1/to settle this matter amicably Thank you, [redacted] Claims Supervisor Estes Express Lines
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] On PRO [redacted] Estes trucking damaged my products during shippingThey top loaded freight onto my material and as a result did over $worth of damagesWhen I called to file a freight claim, they offered to pay me $That is the most rediculous thing I have ever heardThey referance some obscure small print in their paperworkHOWEVER, I never signed nor was given that information prior to shippingAs the receiver of the item and owner, I am due the full amount from them for their obvious neglect and sub-par shipping practiceI want them to pay for the items that were damagedThe air cleaner for the engine is from 1970, they do not make them anymoreI have found one similar on [redacted] for $They also damaged the oil pan by crushing the motor when they top loaded freightI had to buy a new on for $I want to be paid the FULL amount of $for the damaged caused by them
pro number [redacted] We have reviewed your complaint as requested Your complaint outlines charges that are special damages and are not recoverable unless the carrier is given prior notification of those in the bill of lading contract of carriage Every effort is made to supply our customers with the service required to maintain business and allow for all customers to satisfy their schedules It is not always possible to perform within time constraints and there was no contractual agreement prior to tender that would bind us to this liability In the absence of an enforceable contract for delivering at a particular time and covering the special circumstances there would be no carrier liability We apologize for any problems with this delivery Thank you, [redacted] Claims Supervisor Estes Express Lines
RevDex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Delivery was not made in good orderTerminal manager threaten to hold shipment hostageTerminal had POOR communicationShipment was delivered late and curbside instead of bringing inside like it should have been doneBusiness failed to deliver shipment correctly or address any of the problems that were brought to the attention of the terminal manager. Terrible customer service.
Regards,
*** ***
As previously stated this freight was improperly packaged.
Our maximum liability for improperly packaged freight is cents per lbOur offer remains open to void the freight charges and reimburse $for this claim. That is our maximum liability per our tariff. Thank you, *** ***
*** ***
*** *** ***
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did over $worth of damage to a $item and want to calculate damages based on the weight of the item? That makes ZERO sense and unacceptableNowhere was this policy explained, given to me, or signed by me.Their neglegence and direct disregard for my shipment resulted in these damages.
Regards,
*** ***
*** ***
How are you proposing voiding the transportation charges, are you going to send me a cheque for the transportation charges paid in advance last year?*** ***
We apologize for any problems with this delivery. Any requests for reimbursement of freight charges will need to come from the broker on this shipment, who is the paying party to Estes. Thank you,Heather W***Claims DeptEstes Express Lines
This complaint is in regards to Estes claim #***. The shipper, *** has filed a claim with Estes. Since all correspondense/payments will go to them, Ms*** will need to follow up with them because they are the formal claimant with Estes.Thank you, ***
***Claims Supervisor Estes Express Lines
I will need the pro number (freight bill number) to investigate this complaint Thank you, [redacted] Claims Supervisor
The last message I got was Estes Shipping saying that since [redacted] had filed a complaint that I should deal with them Right now they are saying that if they are libel for anything it is the I don't know what this is, since they are ignoring the Revdex.com claim and only dealing with [redacted] Is there a way I can continue this complaint? They have not offered a resolution yet I do not intend to let this go, because what they are doing is wrong Accidents happen I understand that, but if your honest you take responsibility They must have insurance to cover such things or they are treating all accidents the way they are treating my claim I really need a mobility scooter but must have the $back in order to get another one I have even tried to find a place that could fix it and there aren't any in AR.Could you give the email of the Attorney General in VA
This complaint is in regards to Estes claim # [redacted] After review I find that this claim was worked properly Our tariff limits our liability for any used, refurbished, rebuilt items to cents per pound This freight was a rebuilt engine This is our policy and the claim will be reopened once an amendment is received Thank you, [redacted] ***
Please contact Estes SureMove Department at [redacted] They will help resolve your complaint.Thank you, [redacted] Claim Supervisor Estes Express Lines
Here is the number [redacted]
[redacted] files claims on behalf of their customers We recommend that this customer contact [redacted] for reimbursement or replacement and in turn they will file claim with Estes Express Lines Thank you, [redacted] Claims Supervisor Estes Express Lines
Please advise the Estes pro number so we can investigate this complaint.Thank you, [redacted] Estes Express Lines
All claims listed are approved for settlement payment.Thank you, [redacted] Claims Supervisor Estes Express Lines
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I will contact broker and address my concern but I don't agree the way how your people from Estes work they sent driver unprepared I took time off from work to meet a driver and your manager Jonathan promised me to handle this issue but he didn't called me to reschedule delivery timeThat's not right
We will send [redacted] your information Thank you, [redacted] Claims Supervisor Estes Express Lines
This complaint is in regards to Estes claim # [redacted] This delivery receipt was signed for clear Subject to inspection is never a valid damage/shortage exception Carrier liability is established by notations on the delivery receipt at time of delivery The customer always has a right to inspect their packages and if they feel necessary, they can refuse the delivery We have offered 1/as a good faith compromise settlement offer and I will agree to offer 1/to settle this matter amicably Thank you, [redacted] Claims Supervisor Estes Express Lines
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] On PRO [redacted] Estes trucking damaged my products during shippingThey top loaded freight onto my material and as a result did over $worth of damagesWhen I called to file a freight claim, they offered to pay me $That is the most rediculous thing I have ever heardThey referance some obscure small print in their paperworkHOWEVER, I never signed nor was given that information prior to shippingAs the receiver of the item and owner, I am due the full amount from them for their obvious neglect and sub-par shipping practiceI want them to pay for the items that were damagedThe air cleaner for the engine is from 1970, they do not make them anymoreI have found one similar on [redacted] for $They also damaged the oil pan by crushing the motor when they top loaded freightI had to buy a new on for $I want to be paid the FULL amount of $for the damaged caused by them
pro number [redacted] We have reviewed your complaint as requested Your complaint outlines charges that are special damages and are not recoverable unless the carrier is given prior notification of those in the bill of lading contract of carriage Every effort is made to supply our customers with the service required to maintain business and allow for all customers to satisfy their schedules It is not always possible to perform within time constraints and there was no contractual agreement prior to tender that would bind us to this liability In the absence of an enforceable contract for delivering at a particular time and covering the special circumstances there would be no carrier liability We apologize for any problems with this delivery Thank you, [redacted] Claims Supervisor Estes Express Lines
RevDex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Delivery was not made in good orderTerminal manager threaten to hold shipment hostageTerminal had POOR communicationShipment was delivered late and curbside instead of bringing inside like it should have been doneBusiness failed to deliver shipment correctly or address any of the problems that were brought to the attention of the terminal manager. Terrible customer service.
Regards,
*** ***
As previously stated this freight was improperly packaged.
Our maximum liability for improperly packaged freight is cents per lbOur offer remains open to void the freight charges and reimburse $for this claim. That is our maximum liability per our tariff. Thank you, *** ***
*** ***
*** *** ***
*** ***
Our offer was cents per lb, not 10%. Thank you, *** ***
*** ***
*** *** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did over $worth of damage to a $item and want to calculate damages based on the weight of the item? That makes ZERO sense and unacceptableNowhere was this policy explained, given to me, or signed by me.Their neglegence and direct disregard for my shipment resulted in these damages.
Regards,
*** ***
*** ***
How are you proposing voiding the transportation charges, are you going to send me a cheque for the transportation charges paid in advance last year?*** ***
We apologize for any problems with this delivery. Any requests for reimbursement of freight charges will need to come from the broker on this shipment, who is the paying party to Estes. Thank you,Heather W***Claims DeptEstes Express Lines
This complaint is in regards to Estes claim #***. The shipper, *** has filed a claim with Estes. Since all correspondense/payments will go to them, Ms*** will need to follow up with them because they are the formal claimant with Estes.Thank you, ***
***Claims Supervisor Estes Express Lines