This complaint is in regards to Estes claim #[redacted]. This delivery receipt was signed for clear. Subject to inspection is never a valid damage/shortage exception. Carrier liability is established by notations on the delivery receipt at time of delivery. The customer always...
has a right to inspect their packages and if they feel necessary, they can refuse the delivery. We have offered 1/3 as a good faith compromise settlement offer and I will agree to offer 1/2 to settle this matter amicably. Thank you,
[redacted]Claims Supervisor Estes Express Lines
The last message I got was Estes Shipping saying that since [redacted] had filed a complaint that I should deal with them. Right now they are saying that if they are libel for anything it is the.10 I don't know what this is, since they are ignoring the Revdex.com claim and only dealing with[redacted]. Is there a way I can continue this complaint? They have not offered a resolution yet. I do not intend to let this go, because what they are doing is wrong. Accidents happen I understand that, but if your honest you take responsibility. They must have insurance to cover such things or they are treating all accidents the way they are treating my claim. I really need a mobility scooter but must have the $899 back in order to get another one. I have even tried to find a place that could fix it and there aren't any in AR.Could you give the email of the Attorney General in VA.
pro number [redacted]
We have reviewed your complaint as requested.
Your complaint outlines charges that are special damages and are not recoverable unless the carrier is given prior notification of those in the bill of lading contract of carriage.
Every effort is made to supply our customers with the service required to maintain business and allow for all customers to satisfy their schedules. It is not always possible to perform within time constraints and there was no contractual agreement prior to tender that would bind us to this liability.
In the absence of an enforceable contract for delivering at a particular time and covering the special circumstances there would be no carrier liability.
We apologize for any problems with this delivery.
Thank you,
[redacted]
Claims Supervisor
Estes Express Lines
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Date Sent: 2/3/2015 12:51:22 PMRevdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Estes trucking did REAL damage to this motor. I had to SPEND $600 to fix what Estes BROKE. Those parts had to be replaced in order to get the engine to run. You cannot refer to some small print obsolving you from responsibility. I never signed nor agreed to those terms prior to shipping this item. Estes was NEGLEGENT when the top loaded another pallet of freight on this engine. Your blatant neglect damaged those parts beyond repair and new ones had to be purchased. This damage was caused by willful neglect and improper loading procedures by Estes.I will not accept your rediculous offer of $65. I want the full amount I have requested or I will take to litigation. Regards,[redacted]
This complaint is in regards to Estes claim #[redacted]. After review I find that this claim was worked properly. Our tariff limits our liability for any used, refurbished, rebuilt items to .10 cents per pound. This freight was a rebuilt engine. This is our policy and the claim will be reopened once an amendment is received. Thank you, [redacted]
[redacted]
[redacted]
All claims listed are approved for settlement payment.Thank you, [redacted]Claims Supervisor Estes Express Lines
This complaint is in regards to Estes claim #[redacted]. This delivery receipt was signed for clear. Subject to inspection is never a valid damage/shortage exception. Carrier liability is established by notations on the delivery receipt at time of delivery. The customer always...
has a right to inspect their packages and if they feel necessary, they can refuse the delivery. We have offered 1/3 as a good faith compromise settlement offer and I will agree to offer 1/2 to settle this matter amicably. Thank you,
[redacted]Claims Supervisor Estes Express Lines
The last message I got was Estes Shipping saying that since [redacted] had filed a complaint that I should deal with them. Right now they are saying that if they are libel for anything it is the.10 I don't know what this is, since they are ignoring the Revdex.com claim and only dealing with[redacted]. Is there a way I can continue this complaint? They have not offered a resolution yet. I do not intend to let this go, because what they are doing is wrong. Accidents happen I understand that, but if your honest you take responsibility. They must have insurance to cover such things or they are treating all accidents the way they are treating my claim. I really need a mobility scooter but must have the $899 back in order to get another one. I have even tried to find a place that could fix it and there aren't any in AR.Could you give the email of the Attorney General in VA.
We will send [redacted] your information.
Thank you,
[redacted]
Claims Supervisor
Estes Express Lines
pro number [redacted]
We have reviewed your complaint as requested.
Your complaint outlines charges that are special damages and are not recoverable unless the carrier is given prior notification of those in the bill of lading contract of carriage.
Every effort is made to supply our customers with the service required to maintain business and allow for all customers to satisfy their schedules. It is not always possible to perform within time constraints and there was no contractual agreement prior to tender that would bind us to this liability.
In the absence of an enforceable contract for delivering at a particular time and covering the special circumstances there would be no carrier liability.
We apologize for any problems with this delivery.
Thank you,
[redacted]
Claims Supervisor
Estes Express Lines
Please advise the Estes pro number so we can investigate this complaint.Thank you,
[redacted]Estes Express Lines
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Date Sent: 2/3/2015 12:51:22 PMRevdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Estes trucking did REAL damage to this motor. I had to SPEND $600 to fix what Estes BROKE. Those parts had to be replaced in order to get the engine to run. You cannot refer to some small print obsolving you from responsibility. I never signed nor agreed to those terms prior to shipping this item. Estes was NEGLEGENT when the top loaded another pallet of freight on this engine. Your blatant neglect damaged those parts beyond repair and new ones had to be purchased. This damage was caused by willful neglect and improper loading procedures by Estes.I will not accept your rediculous offer of $65. I want the full amount I have requested or I will take to litigation. Regards,[redacted]
This complaint is in regards to Estes claim #[redacted]. After review I find that this claim was worked properly. Our tariff limits our liability for any used, refurbished, rebuilt items to .10 cents per pound. This freight was a rebuilt engine. This is our policy and the claim will be reopened once an amendment is received. Thank you, [redacted]
[redacted]
[redacted]
Please advise the Estes claim # so I can investigate this complaint.Thank you, [redacted]