Wintec Fabrication

Complaint: ***
I am rejecting this response because:He gave me more excuses and he never told me that the product was on back orderHe told me weeks and the money was in the bank when I ordered the productThe debit card I have I can only take dollars at a time and he took out the two payment and he was the one that said he would take out the dollars and the dollars for the shipping when the items was done so he lied about the moneyHe gave me so many excuses that he has not told youI have all the emails from him and the last one I can understand a death in the family but he lied too me about when he was going to send it outHe sent it out a week later than what he said if he had the product he should of had people that work for him help him send it outAnd yes I did send that email and you would too since it took weeks too get the order and like I said I will never recommend his business to anyone
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to inform that this complaint has Ben resolved Thank you so much for your help
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: that's what I have Ben told for the last three months It has Ben one excuse after anotherI was told the item was ready three months ago
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to inform that this complaint has Ben resolved Thank you so much for your help
Sincerely,
*** ***

MrGalicki did indeed call on several occasions with questions and
ultimately ordered a front suspension package for his Model A projectHe was
informed at the time of order that most of the items were in stock but some
parts would still need to be made and the "Chrome upgrades
would need to be sent
out for plating" which at the time he was fine withA short time later at the
customers request we shipped the plain items to him so that he could get those
items powder coated (painted) by a local shop while he was waiting for the
chrome items to get backAs the additional plain, non chrome plated parts,
became available we shipped those items via UPS/USPS to his location with no
additional cost for shipping to himOver the next several weeks MrGalicki
would call for advice and was provided with free information and placed
additional orders for items all of which he received in a timely mannerAs for
excuses, Mr Galicki was never mislead and was informed of the delay with plating
of the last items (rod ends & adjusters) plus hardware but since it
wasn't the words that he wanted to hear he would call almost daily to berate and
insultWe use an third party for chrome plating and the delays were beyond our control. Prior to this we were able to obtain some of the chrome items that he
was waiting for from alternate sources to try to apease and complete this order
since to date, we haven't received the last couple items back that we sent out
for platingOn Wednesday, February MrGalicki called and once again would
go into a long insulting rant and informed me that he could get the items that
he needed done faster himselfAt that time I offered him options(1)
continue to wait and as soon as we had new information for him that he would be
contacted, (2) Since he claimed to have someone to chrome plate imediately that
we could send him the items in plain finish and credit him the price difference
between plain & chrome, or (3) that we would refund him for the items that
he was waiting forSince I was with customers in the showroom at the time that
I answered his call and not at my desk/computer when he asked how much I thought
the refund would beI "estimated" that it would be "around $150.00"Mr Galicki
called a total of times that day and verbally gave me a list of what parts
thats he felt was owed to himI agreed to put together a credit memo for him
and that he would call me on Friday, February Although we were here on
Friday our shop was closed for the day due to a leaking roof that caused damage
to our showroom ceilingThe day was spent clearing snow & an ice damn from
the roof, removing/replacing insulation/ceiling tiles, and vaccuuming up water
from the carpeted floorNo call or message was leftOn Monday, February we
received an e-mail (see attached) detailing the items that he feels & we
agree are owed to himRequesting a reply within hourshours later we
receive a "Complaint e-mail" from Revdex.comI was under the impression that Mr
Galicki & I came to a verbally agreed upon solution for closure to this
matter and im dissappointed that he chose to file a complaint after the issue was resolvedI have e-mailed a copy of the credit memo to MrGalicki within the
requested hour time period and have since refunded him with a check for the chrome rod ends, adjusters, and hardwareSince our help with his project is no loger
needed, We wish him well on his project

We have been in contact with *** who has left messages and we have returned his callsWe are working with our vendor to resolve the delivery delayTo date, a refund has never been requested since he has stated that he would rather have the productUnless otherwise requested, we will continue
to work on getting his material for his T-Top completed and shipped to his as soon as possible

*** did indeed place an order on 2/24/for a top and was informed at the time of order that it was a non stocking item and that it would be several weeks before it could shipShe agreed to this and since she didn't have all the money to pay for it at that time had to make payments spread out
over time while waiting for a social security checkPayments were applied on 2/24/16, 2/25/and 4/40/*** would frequently call checking status and was given updates each timeDuring this time the supplier lost their lease and had to relocate resulting in a delay on delivery*** calling on her husbands behalf, took this as excuses rather than the reality of an explanation and her calls and emails became increasingly aggressiveWe filled her order and shipped it on 5/20/and emailed the tracking numberShe received the product yesterday followed by an insulting email in regards to installation instructions, we replied offering to help walk her through it only to be insulted againSeems like no matter what, we will not be able to satisfy this customerOrder was placed, order was filled, help was offered, got slapped in the faceThe following is a copy of the emails from yesterday *** ***3:PM (hours ago)tomeGot the top todayThanks for the *** diagram on how to put it togetherI will never order from your company again and I will tell other people of your pour service and how it took week from the day I ordered it to receive the top.*** ***4:PM (hours ago)toKaren*** despite being informed every time you calledTruth of the matter was the delay was beyond our control since the material portion is a purchased item from a local vendor. If you have a question about installation, rather than being insulting, you could simply ask, we are more than happy to help walk you through the installation-Jim*** ***4:PM (hours ago)tome Well I guess you don't have any better institution and you don't want to send email me the way to put it on I can be as insulting as I want because your company *** and I will never do business with someone that won't give better instruction on how to put the top on

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am rejecting this response because the business does not say when the
check was mailed. I spoke to the owner weeks ago who said that my check would be mailed at that time and to this date I still have not received it

Complaint #*** has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This item was out of stock and customer was never charged for this itemWe exchanged emails regarding this order and customer is aware of shipping statusHis internet placed web order is currently en route.

Per the customers request, his order was cancelled and a refund check in the amount of $has already been mailed.

*** did indeed place an order on 2/24/for a top and was informed at the time of order that it was a non stocking item and that it would be several weeks before it could shipShe agreed to this and since she didn't have all the money to pay for it at that time had to make payments spread out
over time while waiting for a social security checkPayments were applied on 2/24/16, 2/25/and 4/40/*** would frequently call checking status and was given updates each timeDuring this time the supplier lost their lease and had to relocate resulting in a delay on delivery*** calling on her husbands behalf, took this as excuses rather than the reality of an explanation and her calls and emails became increasingly aggressiveWe filled her order and shipped it on 5/20/and emailed the tracking numberShe received the product yesterday followed by an insulting email in regards to installation instructions, we replied offering to help walk her through it only to be insulted againSeems like no matter what, we will not be able to satisfy this customerOrder was placed, order was filled, help was offered, got slapped in the faceThe following is a copy of the emails from yesterday
*** ***
3:PM (hours ago)
tome
Got the top todayThanks for the *** diagram on how to put it togetherI will never order from your company again and I will tell other people of your pour service and how it took week from the day I ordered it to receive the top*** ***
4:PM (hours ago)
toKaren
*** despite being informed every time you calledTruth of the matter was the delay was beyond our control since the material portion is a purchased item from a local vendor. If you have a question about installation, rather than being insulting, you could simply ask, we are more than happy to help walk you through the installation-Jim
*** ***
4:PM (hours ago)
tome
Well I guess you don't have any better institution and you don't want to send email me the way to put it on I can be as insulting as I want because your company *** and I will never do business with someone that won't give better instruction on how to put the top on

We spoke via phone to the customer regarding the delay of his productIt is now in stock, being packaged, and being sent to the customer per our original agreement when we return from the holiday

Wintec has answered all my emails, spoke to me on phone, I paid them in advance but too expensive items and they assured me everything is fine they are just super busyJosh at Wintec has been nothing but professional through this whole process would , do business again and plan too Joseph pelletier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:He gave me more excuses and he never told me that the product was on back orderHe told me ? weeks and the money was in the bank when I ordered the productThe debit card I have I can only take dollars at a time and he took out the two payment and he was the one that said he would take out the dollars and the dollars for the shipping when the items was done so he lied about the moneyHe gave me so many excuses that he has not told youI have all the emails from him and the last one I can understand a death in the family but he lied too me about when he was going to send it outHe sent it out a week later than what he said if he had the product he should of had people that work for him help him send it outAnd yes I did send that email and you would too since it took weeks too get the order and like I said I will never recommend his business to anyone
Sincerely,
*** ***

David will be provided with tracking information privately to his email so that he can be available for delivery of his special order white top assembly.?

We have been in contact with the customer and he is aware of the backorder status of his productsAs soon as our vendor recieves their order, parts will be shipped to him.?

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am rejecting this response because the business does not say when the...

check was mailed.  I spoke to the owner 3 weeks ago who said that my check would be mailed at that time and to this date I still have not received it.