Wintec Fabrication

Complaint: [redacted]
I am rejecting this response because:    that's what I have Ben told for the last three months.  It has Ben one excuse after another. I was told the item was ready three months ago.  
Sincerely,    
[redacted]

[redacted] did indeed place an order on 2/24/16 for a top and was informed at the time of order that it was a non stocking item and that it would be several weeks before it could ship. She agreed to this and since she didn't have all the money to pay for it at that time had to make payments spread out...

over time while waiting for a social security check. Payments were applied on 2/24/16, 2/25/16. and 4/40/16. [redacted] would frequently call checking status and was given updates each time. During this time the supplier lost their lease and had to relocate resulting in a delay on delivery. [redacted] calling on her husbands behalf, took this as excuses rather than the reality of an explanation and her calls and emails became increasingly aggressive. We filled her order and shipped it on 5/20/16 and emailed the tracking number. She received the product yesterday followed by an insulting email in regards to installation instructions, we replied offering to help walk her through it only to be insulted again. Seems like no matter what, we will not be able to satisfy this customer. Order was placed, order was filled, help was offered, got slapped in the face. The following is a copy of the emails from yesterday.   [redacted]3:32 PM (18 hours ago)tomeGot the top today. Thanks for the [redacted] diagram on how to put it together. I will never order from your company again and I will tell other people of your pour service and how it took 13 week from the day I ordered it to receive the top.[redacted]4:03 PM (17 hours ago)toKaren[redacted] despite being informed every time you called. Truth of the matter was the delay was beyond our control since the material portion is a purchased item from a local vendor.  If you have a question about installation, rather than being insulting, you could simply ask, we are more than happy to help walk you through the installation. -Jim[redacted]4:13 PM (17 hours ago)tome Well I guess you don't have any better institution and you don't want to send email me the way to put it on I can be as insulting as I want because your  company [redacted] and I will never do business with someone that won't give better instruction on how to put the top on.

We are in direct communication with the customer and are making every effort to resolve to delivery issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to inform that this complaint has Ben resolved.    Thank you so much for your help.      
Sincerely,
[redacted]

The certified bank check in the full amount was sent via mail with a return receipt. [redacted] signed for the the check.

Per the customers request, his order was cancelled and a refund check in the amount of $750.00 has already been mailed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint  #11250145 has been resolved with the vendor. A credit card refund was issued on 03/24/16. Thank you

I prepaided for a complete chassis package in September of 2016 and still have not received complete package as of January 2017 . I have received lots of promise and lies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are doing everything we can to get the delivery delay resolved. We have never given any excuse rather, we offered an explanation. This order consists of two main components.  A bow assembly which we have in stock and material which is produced by an outside vendor. We are working with the...

vendor on getting the delivery of the material so that the order can be shipped complete. We understand the excitement of receiving a new product for ones vehicle and apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

We have been in contact with the customer and he is aware of the backorder status of his products. As soon as our vendor recieves their order, parts will be shipped to him.

Complaint: [redacted]
I am rejecting this response because:  ...

 that's what I have Ben told for the last three months.  It has Ben one excuse after another. I was told the item was ready three months ago.  
Sincerely,    
[redacted]

This item was out of stock and customer was never charged for this item. We exchanged emails regarding this order and customer is aware of shipping status. His internet placed web order is currently en route.

We spoke via phone to the customer regarding the delay of his product. It is now in stock, being packaged, and being sent to the customer per our original agreement when we return from the holiday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

David will be provided with tracking information privately to his email so that he can be available for delivery of his special order white top assembly.

Complaint #[redacted] has been resolved.