I would like for my complaint to become a art of this company's records Kindly inform me via mail when this is done The public needs to know of this company's practices I will post all communication from them online (Youtube) so that their LIES can be seen by everyone Thank you [redacted]
Hi ***! It looks like one of your orders was already refunded for the amount of $15.98, which was order # [redacted] There are four orders under your name, but you claim that you returned only threeWhat are the other order numbers that you returned? Also you mention having tracking information, but upon a search of our e-mail logs we only find where you sent us the tracking information for the package that was already refundedIf you can provide us with that information we would be more than happy to help! Best, Cellular Outfitter
Customer has an order that was placed on 1/6/17, and has been sent a return authorization for a full refund of the cost of the items.Customers emails state her batteries are not what she order, where in the customer error lies as the customer ordered [redacted] SPlus - 4,mAh Portable Battery Charger/Powerbanks, which are universal items that can charge not only all phones, but tablets and accessories with a USB charging functionCustomer has also been emailed the RMAHello ***,Your request for return has been approved.Once your return has been received by the returns department, it can take business days or up to business days to see the refund for cost of the item(s) processed.Please note shipping and handling is non - refundable.https://www.cellularoutfitter.com/return-policy.htmlYou would actually have to use your own cord to charge with the Power Bank, and the cords you've receive with the Power Banks are only meant to charge them.If you have any questions, please contact [email protected] you! At this time the customer only need return for a refundhttps://www.cellularoutfitter.com/return-policy.html
The message the customer received was a confirmation for the replacement we were sending as stated in my previous response This message states that the grand total is $0.00, meaning there is no charge for this as we want to make sure the customer receives the correct working battery like they orderedA full refund was also issued and an email would have been received for that also.I apologize for any confusion but nothing was charged to the customerWe have sent out a new battery to the customer this weekIf anything else is needed from us please let me know
Hello [redacted] , I apologize for the issues you've been experiencing with the case and the company during our warehouse and customer service transition I have processed a refund for the full amount of the order Please allow to business days for the funds to post back into your account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The problem was resolved by my credit card companyThey gave me the creditI did not resolved with company as it has taken much too long to get a response from themThey only responded because they got letter from youIssue is closed Regards, [redacted] ***
Please note that after entering in the shipping address the customer need only press the blue APPLY button to update shipping costsIf I customer over looks this it will revert to the basic $for the 1st item and $each additional item after that
Hello Mr ***,I apologize for the issues you experienced with Cellular Outfitter.I was able to locate an email you had sent us on Dec regarding status of the battery and a representative had responded back on Dec with two options:I can leave this order on hold and notify you when it's back in stock via emailCancel the back order and provide a full refund (including shipping) for the itemWe never received a response from you.At this point I have processed a refund for $and $for the shipping and handling Please allow your bank a few days to post the funds back into your original payment method.I apologize for the inconvenience this may have caused Feel free to contact me with any additional questions or concerns at [redacted] ***.Best regards,Customer Success Team
Hi ***! It looks like one of your orders was already refunded for the amount of $15.98, which was order # [redacted] There are four orders under your name, but you claim that you returned only threeWhat are the other order numbers that you returned? Also you mention having tracking information, but upon a search of our e-mail logs we only find where you sent us the tracking information for the package that was already refunded If you can provide us with that information we would be more than happy to help! Best, Cellular Outfitter
The customer placed the order on January 31, and sent an email requesting to cancel shortly after Our email response time is to hours, this order shipped on February 1st before we can respond to the customer's email Reason for canceling is due to the shipping and handling charge As a courtesy for the customer, we issued a $refund on February 1st bringing the shipping and handling cost down to $from $5.99, but also offered him to refuse the package if he was not happy with the item and / or overall cost of the order As a final solution I processed the remaining refund of $
Hello **, I am sorry for the issues you are experiencing with your order I see that the order has shipped and was delivered on 05/ You may view the tracking details below: [redacted] Kind regards, Celullar Outfitter Support Team
We are very sorry for any inconvenience this has caused Mr*** We have been in contact with him via email about this issue and provided a full refund of the amount paid and that he will not be required to return the items he received Please let me know if you have any additional questions in regards to this matter
With the exception of special promotions, Cellular Outfitter does not offer nor advertise free shipping.We offer three different shipping methods In order for our cart to calculate a shipping and handling fee, a shipping method must be selected and the "apply" button clicked The shipping methods appear to the left of the order details (or under "Shipping Options" at the top of the page if you're using a mobile browser).Illustrations of shipping method selection and updated shipping and handling estimates are attached
Hi there!We're so sorry to hear that you had issues with your order for a customer case! Upon looking into our e-mails, we do see that you contacted us on August 30th and then on September 1st one of our representatives responded to try and confirm the make and model of the phone so we could help in getting a replacement set upThis e-mail was sent to: [redacted] We'd still be more than happy to set up a replacement, but none of the correspondence we've received has detailed what was wrong with the case other than it being "wrong"Was it the right photo but didn't fit her phone, or was it the right size for her phone but the wrong photo? We have an order for an Apple iPhone with a photo of what looks to be your family on vacationDoes she have an iPhone 6, or does she have the Plus? Please feel free to get back in touch with us and we would be more than happy to still issue a replacement case so your daughter can get what she wanted:) All the best,Cellular Outfitter
Good morning, I am so sorry that you have not received your battery Based on your account history, you spoke with one of our Customer Service Reps on January 12th and a replacement order is being shipped with USPS tracking number: [redacted] We have also refunded $back to your account for the inconvenience this has caused youPlease let us know if you have any additional questions, comments, or concerns.Best Regards, [redacted] Customer Service Manager
We are so sorry for any inconvenience this has caused you! I have gone ahead and processed a full refund in the amount of $back to your account You should see this reflect within 3-business days You will not be required to send the defective cords back, you can discard them at your discretionPlease let me know if you have any additional questions, comments, or concerns.Best Regards, [redacted] Customer Service Manager
We apologize for the delay that was encountered with your orderThe order was shipped on 1/and according to the post office information was delivered on 1/The tracking information can be view here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1= [redacted] As a way to apologize for this inconvenience I have issued you a full refund to your original form of paymentPlease allow 2-business days for the credit to postIf you need any further information please let us know
Client received order two days after complaint was issued, as well as receiving a refund on additional shipping charge as a courtesy This was a split-shipment item from our vendor, which we show on our order confirmation pages so client's are aware they will receive two or more packages
I would like for my complaint to become a art of this company's records Kindly inform me via mail when this is done The public needs to know of this company's practices I will post all communication from them online (Youtube) so that their LIES can be seen by everyone Thank you [redacted]
Hi ***! It looks like one of your orders was already refunded for the amount of $15.98, which was order # [redacted] There are four orders under your name, but you claim that you returned only threeWhat are the other order numbers that you returned? Also you mention having tracking information, but upon a search of our e-mail logs we only find where you sent us the tracking information for the package that was already refundedIf you can provide us with that information we would be more than happy to help! Best, Cellular Outfitter
Customer has an order that was placed on 1/6/17, and has been sent a return authorization for a full refund of the cost of the items.Customers emails state her batteries are not what she order, where in the customer error lies as the customer ordered [redacted] SPlus - 4,mAh Portable Battery Charger/Powerbanks, which are universal items that can charge not only all phones, but tablets and accessories with a USB charging functionCustomer has also been emailed the RMAHello ***,Your request for return has been approved.Once your return has been received by the returns department, it can take business days or up to business days to see the refund for cost of the item(s) processed.Please note shipping and handling is non - refundable.https://www.cellularoutfitter.com/return-policy.htmlYou would actually have to use your own cord to charge with the Power Bank, and the cords you've receive with the Power Banks are only meant to charge them.If you have any questions, please contact [email protected] you! At this time the customer only need return for a refundhttps://www.cellularoutfitter.com/return-policy.html
The message the customer received was a confirmation for the replacement we were sending as stated in my previous response This message states that the grand total is $0.00, meaning there is no charge for this as we want to make sure the customer receives the correct working battery like they orderedA full refund was also issued and an email would have been received for that also.I apologize for any confusion but nothing was charged to the customerWe have sent out a new battery to the customer this weekIf anything else is needed from us please let me know
Here is a copy of the confirmation email with payment
Hello [redacted] , I apologize for the issues you've been experiencing with the case and the company during our warehouse and customer service transition I have processed a refund for the full amount of the order Please allow to business days for the funds to post back into your account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The problem was resolved by my credit card companyThey gave me the creditI did not resolved with company as it has taken much too long to get a response from themThey only responded because they got letter from youIssue is closed Regards, [redacted] ***
Please note that after entering in the shipping address the customer need only press the blue APPLY button to update shipping costsIf I customer over looks this it will revert to the basic $for the 1st item and $each additional item after that
Hello Mr ***,I apologize for the issues you experienced with Cellular Outfitter.I was able to locate an email you had sent us on Dec regarding status of the battery and a representative had responded back on Dec with two options:I can leave this order on hold and notify you when it's back in stock via emailCancel the back order and provide a full refund (including shipping) for the itemWe never received a response from you.At this point I have processed a refund for $and $for the shipping and handling Please allow your bank a few days to post the funds back into your original payment method.I apologize for the inconvenience this may have caused Feel free to contact me with any additional questions or concerns at [redacted] ***.Best regards,Customer Success Team
Hi ***! It looks like one of your orders was already refunded for the amount of $15.98, which was order # [redacted] There are four orders under your name, but you claim that you returned only threeWhat are the other order numbers that you returned? Also you mention having tracking information, but upon a search of our e-mail logs we only find where you sent us the tracking information for the package that was already refunded If you can provide us with that information we would be more than happy to help! Best, Cellular Outfitter
The customer placed the order on January 31, and sent an email requesting to cancel shortly after Our email response time is to hours, this order shipped on February 1st before we can respond to the customer's email Reason for canceling is due to the shipping and handling charge As a courtesy for the customer, we issued a $refund on February 1st bringing the shipping and handling cost down to $from $5.99, but also offered him to refuse the package if he was not happy with the item and / or overall cost of the order As a final solution I processed the remaining refund of $
Hello **, I am sorry for the issues you are experiencing with your order I see that the order has shipped and was delivered on 05/ You may view the tracking details below: [redacted] Kind regards, Celullar Outfitter Support Team
We are very sorry for any inconvenience this has caused Mr*** We have been in contact with him via email about this issue and provided a full refund of the amount paid and that he will not be required to return the items he received Please let me know if you have any additional questions in regards to this matter
With the exception of special promotions, Cellular Outfitter does not offer nor advertise free shipping.We offer three different shipping methods In order for our cart to calculate a shipping and handling fee, a shipping method must be selected and the "apply" button clicked The shipping methods appear to the left of the order details (or under "Shipping Options" at the top of the page if you're using a mobile browser).Illustrations of shipping method selection and updated shipping and handling estimates are attached
Hi there!We're so sorry to hear that you had issues with your order for a customer case! Upon looking into our e-mails, we do see that you contacted us on August 30th and then on September 1st one of our representatives responded to try and confirm the make and model of the phone so we could help in getting a replacement set upThis e-mail was sent to: [redacted] We'd still be more than happy to set up a replacement, but none of the correspondence we've received has detailed what was wrong with the case other than it being "wrong"Was it the right photo but didn't fit her phone, or was it the right size for her phone but the wrong photo? We have an order for an Apple iPhone with a photo of what looks to be your family on vacationDoes she have an iPhone 6, or does she have the Plus? Please feel free to get back in touch with us and we would be more than happy to still issue a replacement case so your daughter can get what she wanted:) All the best,Cellular Outfitter
This is a duplicate complaint, has been responded to on another Revdex.com ticket with delivery details using tracking information [redacted]
Good morning, I am so sorry that you have not received your battery Based on your account history, you spoke with one of our Customer Service Reps on January 12th and a replacement order is being shipped with USPS tracking number: [redacted] We have also refunded $back to your account for the inconvenience this has caused youPlease let us know if you have any additional questions, comments, or concerns.Best Regards, [redacted] Customer Service Manager
We are so sorry for any inconvenience this has caused you! I have gone ahead and processed a full refund in the amount of $back to your account You should see this reflect within 3-business days You will not be required to send the defective cords back, you can discard them at your discretionPlease let me know if you have any additional questions, comments, or concerns.Best Regards, [redacted] Customer Service Manager
We apologize for the delay that was encountered with your orderThe order was shipped on 1/and according to the post office information was delivered on 1/The tracking information can be view here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1= [redacted] As a way to apologize for this inconvenience I have issued you a full refund to your original form of paymentPlease allow 2-business days for the credit to postIf you need any further information please let us know
Client received order two days after complaint was issued, as well as receiving a refund on additional shipping charge as a courtesy This was a split-shipment item from our vendor, which we show on our order confirmation pages so client's are aware they will receive two or more packages