Hello ***,I am terribly sorry to hear about the issues you experienced with Cellular Outfitter First off let me explain the shipping and handling charges Shipping and handling is a per item charge and it is $for the first item and $for each additional item You are provided different shipping methods on the order check out screen You must select a shipping type and click on the 'Apply' button to update the grand total to reflect that specific shipping cost Otherwise the shipping and handling will default to our standard First Class shipping type at the end of the purchase As a courtesy I have refunded you in full for the two orders Both orders have shipped so you may keep the items for the inconvenience.Feel free to contact us with any additional questions or concerns you may have.Kind regards,Customer Success Team
Hello ***,I am sorry for the issues you experienced with your orderI have honored a full refund of $to be processed back into your MasterCard Please allow to business days for the funds to post back into your account and there is no need to send the defective battery back to us.Feel free to contact us with any additional questions or concerns you may have.Kind regards,Customer Success Team
Wireless Emporium- CellarOutfitters Buyer Beware- Deceptive and misleading online process PRIOR to submitting payment, you review your order The order amount has a dash in the Shipping line I assumed this meant shopping was included in the price It seemed logical since they weref asking for me to submit payment WRONG! I found out the Shipping charges on the confirmation! The charge exceeds the product cost! This deception is easily correctable But will they?
I apologize for any inconvenience this may have caused youI have issued a full refund to the original form of paymentPlease allow 2-business days for the credit to post back to the accountAdditionally, I have created a new order to have the correct battery sent to you, at no charge to youPlease let us know if you have any further questionsYou can contact me directly at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hello, It is my understanding the company has sent me the correct battery It should arrive this week This is acceptable to me as a resolution to this complaint, as long as it is the correct battery, new and in proper working order! Thank you, [redacted] Regards, [redacted] ***
We are very sorry for any inconvenience this has caused Mr. ***. We have been in contact with him via email about this issue and provided a full refund of the amount paid and that he will not be required to return the items he received. Please let me know if you have... any additional questions in regards to this matter.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted]
TRACKING NUMBER(S): [redacted] I received two packagesThe tracking numbers are listed aboveThe only item that I ordered which I actually received was: [redacted] J [redacted] - TRACK TIRE DESIGN RUGGED HYBRID CASE WITH KICKSTAND, BLACK/BLUE If you need anything further please let me know.Thank you
Thank you for reaching out to Cellular OutfitterWe have removed your email from our email list and please note we do not and have not shared customer information with any other companies
[redacted] Customers order was shipped, it was delayed due to a back up on our end and to apologize for this inconvenience we have issued him a full refund
Hi [redacted] ! So sorry to hear you received items that weren't functioning properlyIt does look like on the 20th of January one of our representatives has already set up a replacement shipment for you in response to an e-mail you sent usThat replacement shows as delivered to your provided address on the 26th If you have any further issues with the order, please don't hesitate to respond to the support e-mail that was sent so we can assist you further All the best, Cellular Outfitter
Order has been shipped and customer has been advised that FPX-SAM-J717-MYis out stock and to select another case with in the same price range as paid for the case $no response has been given as of 2/Please see the attached invoice where the FPX-SAM-J717-MY shows price paid $2.99, not sure why the customer is trying to deceive by indicating $refundIf customer does not wish to choose an alternate then the cost of case can be refunded
Hello [redacted] Please note the refund was processed on the 13th of July back to the Visa ending in ***Please allow 3-business day for the fund to post back to you account Please let us know if you have any further questions Thank You for contacting Wireless Emporium
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello [redacted] ,I'm forwarding the messages that I received from cellular outfitters just minutes before the one I received from you These messages make no sense as I have not placed any new orders This is not a response to the complaint I made to Revdex.com I'm now concerned they will continue to charge my credit card with orders I did not place, as it looks that way according to their e-mail I did not place any new orders! What is the recourse now? What happens if they refuse to respond or give a refund? How can consumers be protected from fraudulent companies like this?Thank you, [redacted] Your Order Has Been ConfirmedThanks For Shopping With Cellular Outfitter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hello,It is my understanding the company has sent me the correct battery It should arrive this week This is acceptable to me as a resolution to this complaint, as long as it is the correct battery, new and in proper working order!Thank you, [redacted] Regards, [redacted] ***
I apologize for any inconvenience this may have caused you. I have issued a full refund to the original form of payment. Please allow 2-3 business days for the credit to post back to the account.Additionally, I have created a new order to have the correct battery sent to you, at no charge to... you.Please let us know if you have any further questions. You can contact me directly at [redacted]
Attached please find a copy of my order as well as the first of 'canned' responses to my e:Mails to Customer Service to cancel the orderPlease let me know if you need anything elseThank youRegards, [redacted]
Hello ***,I am terribly sorry to hear about the issues you experienced with Cellular Outfitter First off let me explain the shipping and handling charges Shipping and handling is a per item charge and it is $for the first item and $for each additional item You are provided different shipping methods on the order check out screen You must select a shipping type and click on the 'Apply' button to update the grand total to reflect that specific shipping cost Otherwise the shipping and handling will default to our standard First Class shipping type at the end of the purchase As a courtesy I have refunded you in full for the two orders Both orders have shipped so you may keep the items for the inconvenience.Feel free to contact us with any additional questions or concerns you may have.Kind regards,Customer Success Team
Wireless Emporium finally responded and sent me the correct itemThank You for your help
Hello ***,I am sorry for the issues you experienced with your orderI have honored a full refund of $to be processed back into your MasterCard Please allow to business days for the funds to post back into your account and there is no need to send the defective battery back to us.Feel free to contact us with any additional questions or concerns you may have.Kind regards,Customer Success Team
Wireless Emporium- CellarOutfitters Buyer Beware- Deceptive and misleading online process PRIOR to submitting payment, you review your order The order amount has a dash in the Shipping line I assumed this meant shopping was included in the price It seemed logical since they weref asking for me to submit payment WRONG! I found out the Shipping charges on the confirmation! The charge exceeds the product cost! This deception is easily correctable But will they?
I apologize for any inconvenience this may have caused youI have issued a full refund to the original form of paymentPlease allow 2-business days for the credit to post back to the accountAdditionally, I have created a new order to have the correct battery sent to you, at no charge to youPlease let us know if you have any further questionsYou can contact me directly at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hello, It is my understanding the company has sent me the correct battery It should arrive this week This is acceptable to me as a resolution to this complaint, as long as it is the correct battery, new and in proper working order! Thank you, [redacted] Regards, [redacted] ***
We are very sorry for any inconvenience this has caused Mr. ***. We have been in contact with him via email about this issue and provided a full refund of the amount paid and that he will not be required to return the items he received. Please let me know if you have... any additional questions in regards to this matter.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted]
TRACKING NUMBER(S): [redacted] I received two packagesThe tracking numbers are listed aboveThe only item that I ordered which I actually received was: [redacted] J [redacted] - TRACK TIRE DESIGN RUGGED HYBRID CASE WITH KICKSTAND, BLACK/BLUE If you need anything further please let me know.Thank you
Thank you for reaching out to Cellular OutfitterWe have removed your email from our email list and please note we do not and have not shared customer information with any other companies
[redacted] Customers order was shipped, it was delayed due to a back up on our end and to apologize for this inconvenience we have issued him a full refund
Hi [redacted] ! So sorry to hear you received items that weren't functioning properlyIt does look like on the 20th of January one of our representatives has already set up a replacement shipment for you in response to an e-mail you sent usThat replacement shows as delivered to your provided address on the 26th If you have any further issues with the order, please don't hesitate to respond to the support e-mail that was sent so we can assist you further All the best, Cellular Outfitter
Order has been shipped and customer has been advised that FPX-SAM-J717-MYis out stock and to select another case with in the same price range as paid for the case $no response has been given as of 2/Please see the attached invoice where the FPX-SAM-J717-MY shows price paid $2.99, not sure why the customer is trying to deceive by indicating $refundIf customer does not wish to choose an alternate then the cost of case can be refunded
Thank you for reaching out to Cellular Outfitter We have issued the customer a full refund
Hello [redacted] Please note the refund was processed on the 13th of July back to the Visa ending in ***Please allow 3-business day for the fund to post back to you account Please let us know if you have any further questions Thank You for contacting Wireless Emporium
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello [redacted] ,I'm forwarding the messages that I received from cellular outfitters just minutes before the one I received from you These messages make no sense as I have not placed any new orders This is not a response to the complaint I made to Revdex.com I'm now concerned they will continue to charge my credit card with orders I did not place, as it looks that way according to their e-mail I did not place any new orders! What is the recourse now? What happens if they refuse to respond or give a refund? How can consumers be protected from fraudulent companies like this?Thank you, [redacted] Your Order Has Been ConfirmedThanks For Shopping With Cellular Outfitter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hello,It is my understanding the company has sent me the correct battery It should arrive this week This is acceptable to me as a resolution to this complaint, as long as it is the correct battery, new and in proper working order!Thank you, [redacted] Regards, [redacted] ***
I apologize for any inconvenience this may have caused you. I have issued a full refund to the original form of payment. Please allow 2-3 business days for the credit to post back to the account.Additionally, I have created a new order to have the correct battery sent to you, at no charge to... you.Please let us know if you have any further questions. You can contact me directly at [redacted]
Attached please find a copy of my order as well as the first of 'canned' responses to my e:Mails to Customer Service to cancel the orderPlease let me know if you need anything elseThank youRegards, [redacted]