WirelessOEMshop.com

What is the tracking number of the item, which you sent back?
 
SO we can refund you back
 
Thank you

HI its out for delivery
 
Tracking Number:[redacted]

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[redacted]
Expected Delivery Day: Friday, May **, 2016

Please send the item back to:
Arial,sans-serif;" id="yui_3_16_0_1_1439820438679_7324">Wirelessoemshop[redacted]Please leave a note in the package saying Defective if item does not work or If item is working just mention that you just dont want it so we can manage our inventory and we will refund you back. Thank you.Please email me the tracking number or the delivery conformation, showing that the item was delivered back to us. We will refund you back. Thank you!

I ordered a battery pack from these guys and not anywhere in the description did it said that it was going to be used. It's full of scratches! it looks like it was dragged from a car for a mile before they shipped it, I'm extremely disappointed.

Review: no invoice or order number or receipt but money was taken from my acctDesired Settlement: that I receive what I ordered in a timely fashion I contacted them as they wished still no response

Business

Response:

Here is a tracking # shows item was delivered [redacted] to track package

Review: I purchased a Bluetooth Plantronics Voyager Legend headset and I received this package in a plastic wrap instead of a box and it supposed to have 3 different sizes of ear tip gel. Mine came with only one and is very uncomfortable to wear Bluetooth. I contacted the merchant via email and they replied through email that they give me $6 credit on credit card so I can buy separately. I was told that it takes only 2 days to receive $6 credit. It has been a week and still have not received my credit and now they are not responding to my emails. I tried to call many, many times since 6/** that my credit card was charged and every time I call I get answering machine and voice mail is full and can not leave a message. These people are nothing but crooks. They open the merchandise from manufacture and keep some parts to themselves or may be they sell fake merchandize. I want to get my $6 credit and never do business with them. They have F rating.Desired Settlement: I need to get my $6 credit or refund the Bluetooth and get credit for entire charge. These people are crooks.

Business

Response:

Hi I sent a refund july * it takes 2 days to receive

Please close dispute

Jul *, 2014 Refund To[redacted]CompletedDetails Refund To [redacted] -$6.00$0.14-$5.86 USD

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] As of 7/**/2014 8:21pm, I still have not received any credit to my credit card yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On April **, 2014, I made a purchase on WirelessOEMshop.com. I paid $19.94 (approx. $15 for H620 bluetooth and approx. $5 for shipping fee). On April **, I received the bluetooth. The bluetooth, however, is defective. It does not work. On the next day, April **, I emailed WirelessOEMshop.com to let them know that their product was defective and so, they had to send me replacement. I also called WirelessOEMshop.com on April **, but no one picked up the phone, and the voice mail box was completely full that I could not leave the message. On April **, WirelessOEMshop.com responded to me thru email. WirelessOEMshop.com requested me to return the defective bluetooth before they send me replacement. For that, on the same day, I replied their email, and I asked WirelessOEMshop.com for a shipping label if they wanted me to ship the defective bluetooth back to them since it was not my fault (why I have to pay shipping fee twice? No, it would be unfair). On April **, WirelessOEMshop.com replied thru email that they would send me another bluetooth. On the same day, I replied them thru email, and asked them for tracking number so that I knew approximately when I would receive it. WirelessOEMshop.com give me a tracking number (I had to take out the tracking number because Revdex.com web site did not allow since it thought that was a credit card number. I can provide this tracking number as needed), using [redacted]. WirelessOEMshop.com, however, has never sent me a replacement. Today, April **, I tracked the package, using the tracking number, on [redacted] web site, there was no any progress since April **, except "electronic shipping info received". It means " ... to expect the package for mailing ... does not indicate receipt by [redacted] ...". Since Apr **, I have been very patient with them, tried to work with them. I have given WirelessOEMshop.com enough time to respond. I told them I needed my bluetooth ASAP. But WirelessOEMshop.com was dishonest. They didn't send me another bluetooth as they promised. They just PRETEND to do it. It's enough. I don't want to waste any more time with them. I will never buy anything from wirelessOEMshop.com, and other customers should not either.Desired Settlement: send me a bluetooth to fulfill their promise even it's too late

Business

Response:

Here is a tracking # [redacted] to track package

this is the replacement headset which we shipped already please close dispute thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received item in non working condition and returned to buyer for refund and Supplied tracking number for ups delivery but party does not respond to my return of product and ignores my emails.trying to get my money back from this scam of a business.Desired Settlement: Desired Settlement: Refund

Business

Response:

Thank you

Please always email any problems

and I will resolve

Please dont mail stuff because we are online bussiness we answer emails only and phone calls

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased a Logitech Harmony 650 remote control only to receive a knockoff that looked similar but without the Logitech logo on it. Called to complain and for a refund but seller would not agree to a refund promptly.Desired Settlement: Preferably if they have an actual Logitech Harmony 650 I would like to purchase it at that price. If not, then refund my sales price, plus the cost of me shipping back the item as I should not have to pay for a knockoff item that was advertised as authentic.

Business

Response:

Please send the item back to:

Please leave a note in the package saying

Defective if item does not work or If item is working just mention that you just

dont want it so we can manage our inventory and we will refund you back. Thank you.

Please email me the tracking number or the delivery

conformation, showing that the item was delivered back to us. We will refund

you back. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to know that I would be refunded both for the item AND shipping, because an item different from what was advertised on the website was sent to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please send the item back with the USPS first class mail. This will

cost you $3, which we will refund you

back $3. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On December **, I ordered a R400. The laser device came, but the accompanying receiver, which links the computer to the receiver so that it can actually be used, was not included. I have written twice and have allowed ample time for the company to respond. Please have WirelessOEMshop refund the money for the device, plus return shipping charges if they wish to have the defective device returned. If you can reform WirelessOEMshop to prevent this company from swindling other customers from hard earned cash, I think other customers (or potential victims) would appreciate the effort.Desired Settlement: I would like a refund for the item and return shipping label, and an apology for wasting my time and effort.

Business

Response:

Please send the item back to: Wirelessoemshop[redacted]

[redacted] Please leave a note in the package saying Defective if item does not work or If item is working just mention that you just dont want it so we can manage our inventory and we will refund you back. Thank you.Please email me the tracking number or the delivery conformation, showing that the item was delivered back to us. We will refund you back. Thank you!

They are selling used items as new. They will not help you if you have an issue! Save yourself the headache and DO NOT BUY from them!!

Review: I ordered Jabra JOURNEY Bluetooth In Car Speakerphone , and when it arrived it would not turn on, after charging, and in addition appeared to be used (wear marks on product and debris stuck in speaker grille, and not in a box). I emailed the company several times (once by the contact form on their website, and once by replying to the eMail I received with the order details), and have not received a response to either attempt at contact.Desired Settlement: I would like my payment refunded to the same method of payment that I made the purchase on ([redacted]). At this time I no longer want the defective product replaced, because I have ordered a new one from a different company and do not wish to do business with a company which behaves in such an egregious manner as this company does.

Business

Response:

Please leave it on charge overnight. If you still have the same problem thanplease send the item back to: Wirelessoemshop[redacted]

[redacted] Please leave a note in the package saying Defective if item does not work and we will send you exchanged item. Thank you!Please email me the tracking number or the delivery conformation, showing that the item was delivered back to us. We will send you another one as soon as possible. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company response is wholly inadequate. As Iexplained when I first contacted the company the first thing I did when it didnot work initially was to attempt to charge it overnight with the sameresult. If the company had promptlyresponded to my contact I would have been happy to accept a replacement,however they did not respond to my contacts until after they were contacted bythe Revdex.com, so I ordered a product from a different company which did not send mea used defective product. I will nolonger accept an exchange, because I have no need for the product since Ireceived one from another company. Iwill not be satisfied with less than a refund for the purchase. If the company sends me a self-addressedstamped envelope I will happily return the defective product to them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not address the issue at all. I reiterate due to their apparent lack of reading comprehension, and inability to even type a sentence in response asking for clarification. I paid for an item and shipping, and there was no indication the item would be used from the website when I ordered it. I received a used defective item. The company acted in bad faith, and I never received a new working item and I no longer want to do any business with this company. My complaint can be resolved by the company refunding the money I paid for the item and the shipping. I will return the used defective item if the company pays for the return shipping, but will not pay for return shipping because it is the company which wants the defective item back, and if they want it back they should pay for that. I never received what I paid for, so I should be refunded in full for the original item and shipping I paid.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please send the item back to: Wirelessoemshop[redacted]

[redacted] Please leave a note in the package saying Defective if item does not work or If item is working just mention that you just dont want it so we can manage our inventory and we will refund you back. Thank you.Please email me the tracking number or the delivery conformation, showing that the item was delivered back to us. We will refund you back. Thank you!

Review: I ordered a set of Forearm Forklift straps from this site because they had the best price while searching for the best price. Their description and pictures of the product were directly from the [redacted] website, so I was lead to believe that's what I was ordering.

Upon receipt of the straps, they were no where near what the straps should have been. They are barely half as wide, the strapping material is very poor, the stitching is already coming out. I don't think these straps could be used for my upcoming move.

I've contacted the company and they aren't willing to refund my money for their false advertising!Desired Settlement: While I was talking to the company I agreed to a partial refund, but they wouldn't agree with me on the amount. I have not heard back from them for 2 days now. They are extremely slow at communicating with me and now I want a FULL refund!

Business

Response:

Hi I sent customer refund already please check receipt below thanks[redacted] Jun 2015[redacted] (Guest) Order Status Status: Pending Awaiting Payment Awaiting Fulfillment Awaiting Shipment Awaiting Pickup Partially Shipped Completed Shipped Cancelled Declined Refunded Disputed Verification Required $12.98OptionsOrder #[redacted]BillingCopyCustomer Details[redacted]

[redacted]CountryUnited StatesPhone number[redacted]Email[redacted]Date Ordered** Jun 2015 13:32:39IP Address[redacted]Order Source[redacted]Payment MethodPay with a Credit/Debit cardPayment StatusPartially refundedTransaction ID[redacted]ShippingCopyCustomer Details[redacted]CountryUnited StatesPhone number[redacted]EmailN/AShipping ZoneUnited StatesShipping methodFirst Class Postal ServiceShipping Cost$5.99Shipping Date[redacted] Jun 2015Order1 itemShipment #[redacted] items @ [redacted] Jun 2015Tracking #: [redacted]Product Quantity x Product Name1 x Forearm Forklift & Lifting Straps Lift Up to 700lbs With EaseProduct Total$6.99Product SkuMovingliftShipped Quantity(1 Shipped)Order SummarySubtotal$6.99Shipping$5.99GRAND TOTAL$12.98Refunded-$10.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered something from wirelessoemshop.com and to date, have not received any communication from the seller or the customer service email address regarding the status of my order.
I have opened a dispute with [redacted] and will NEVER do business with this scheming company and it's sellers ever again! It's NOT worth the supposed savings on products.

Review: Purchased a brand new Motorola S10 headset from this business. But, it's not what I received. I received a used, worn refurbished item that was not in any packaging when it arrived. I contacted the company and showed pictures of the damage that was present on the headset and they offered a partial refund of $6.00 from a $30 purchase. So, they offered $6.00 to me for my brand new purchase I thought I was receiving. The fact that they even offered a refund initially shows their guilt of the item they shipped.Desired Settlement: I want to be able to ship them their product back and have my entire amount refunded including shipping and tax.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: unable to speak with a person at either ** or [redacted] facility

customer service only via an answering machine that never picks [redacted] is full and direct you to email which then refuses to answer you direct questionsDesired Settlement: refund of returned purchase once I speak to someone at the [redacted] facility

Business

Response:

Please send the item back to: Wirelessoemshop[redacted]

[redacted] Please leave a note in the package saying Defective if item does not work or If item is working just mention that you just dont want it so we can manage our inventory and we will refund you back. Thank you.Please email me the tracking number or the delivery conformation, showing that the item was delivered back to us. We will refund you back. Thank you!

Review: The wireless OEM website is misleading consumers to believe they are purchasing brand new merchandise. However the merchandise I actually received was obviously used. Cost of the original sale was reimbursed. However they refuse to reimburse me for the cost of return shipping.Desired Settlement: I want to be reimbursed for all costs related to this transaction. Costs of return shipping have yet to be reimbursed. I have already sent them a copy of the receipt for $5.25 from USPS.

Business

Response:

Full refund was sent. We cannot refund more than full refund.

As our policy states buyers pays for shipping item back

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

WirelessOEM's website promises a 100% satisfaction guarantee. I will not be satisfied until I have received reimbursement for return shipping. This is an expectation I made clear before returning the merchandise.

The reason I returned the merchandise was due to Wireless OEM's false advertising. You can not represent your products as new when they are clearly used. This was not just an innocent mistake on Wireless OEM's part. Still today, the product's description on their website does NOT say anything about the product being used. Since they have not made any effort to make a correction, I can only assume they are misrepresenting all their products.

I expect reimbursement of return shipping in the total of $5.25. This is an incredibly generous settlement considering the amount of my time they have wasted.

I also expect them to cease all sales until product descriptions can be corrected. They should be honest and forthright. Used products need to be labeled as such. Nobody wants to put a used bluetooth in their ear. That brings up some serious questions of sanitation and public safety. Ear mites and all kinds of disgusting things can be transferred via a used bluetooth.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refund was sent I dont kwon what else you want

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The root cause of this disagreement is the fact that Wireless OEM's products are misrepresented on their website. They need to stop misleading consumers to believe that they are buying something new when it is truly used. Still today, product descriptions have not been updated.

I had to pay $5.25 in postage to return the misrepresented merchandise. I made it clear before I paid for the return shipping that I expect that cost to be reimbursed to me and Wireless OEM did not dispute this demand.

I fully understand that the cost of the merchandise itself has already been refunded. I also fully understand that Wireless OEM cannot reimburse the $5.25 via credit card. However, I still expect the $5.25 to be reimbursed by another method. Check or money order is fine.

The Wireless OEM store policy states that customer satisfaction is their top priority. Over and over, I have made it clear what I require to be satisfied.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: this item was a birthday gift to me from a friend ,whom Icontacted when Istarted having problems with the hearing on one side,she finally got back to me and gave me the contact infro that she had recieved from the company,she included the original invoice number and purchase date and was told to send it back with a tracking number,which I did,that was on the [redacted]of Dec,2013.E-mail dates to company =1/**,1/**,1/**,1/**,1/**,

1/**/14.On one such email reply the company reply was the warranty period was 90 days and that wasgone. this was known to them before they requested me to sent to back to as I stated and before I sprent the money to do so.Desired Settlement: I have asked them in several e-mails (the last 4) to send my original blue-tooth back to me because they arenot going to replace it as they said they would. There is an address in the e-mails to return it to me. I am a disabled vet and would like it back. One ear piece working is better than no ear piece

Business

Response:

Our policy Clearly states we offer 35 days return policy this customer purchase this item

Purchase Date: 12/**/2012

Here is a link to our store policy

Thank you Very much

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All I want the company to do at this time is to return my original blue-tooth back to me. But in retrospect ,it is odd that the company respondent within one day to this ,when again all I asked after the denial of service was for the return of my blue-tooth.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am in the process of sending the [redacted]a written explanation of why I do not accept this response,the company thinks this is a joke.their first response to this inquiry will be .included

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Im sorry but we strictly follow our store policy as stated on the website please understand.

Review: Since January of 2014 I've purchased $497 of products from Wirelessoemshop.com. I've had to return incorrect or defect products 5 times, spending out of my pocket over $25 in shipping charges. I've been told they would credit $3 in shipping twice, this never happened! My most recent return, for replacement, they replaced with a lesser product, when I complained they offered me a credit, of less than the products retail price difference.Desired Settlement: refund my actual shipping expenses for defective and incorrect items returned, $25.53 and refund $7.00 for incorrectly replacing item with lesser item.

Business

Response:

HI this item was ordered more than 9 month ago.We only offer return up to 60 days please understand its our story policyYou purchase the item on 12/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The beginning of the poor customer service, wrong and defective items began in 2014, true. I've returned all but the most recent item, at my expense.As is the custom for this business they read the first line/invoice number. If they had researched all the order numbers they/you would see they have a quality issue.order#s [redacted] 3times, [redacted], and [redacted].I just want to get my out of pocket postage, I shouldn't have to pay return postage on incorrectly shipped and defected items, and credit for my most recent wrong item. Refunded to my original payment method, I'm not interested in store credits.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HI thank you for your emailOur store policy says that buyer pays or shipping item back. Please understand its our store policy

Review: We ordered 2 LifeProof cell-phone cases and a 10-foot charging cable from Wireless OEM on 11/**/14, order #[redacted]. The two cases were delivered, however, the cable was not included in the shipment. Contacted Wireless OEM on 12/**/14 via email asking for the status of the cable, and received a reply confirming our shipping address and promising that it would be shipped out. When by 12/**/14 we had still not received the missing cable, contacted them again via email, and included both phone/email contact information. To this date 1/*/15), still have received no return communication. Called them on 1/*/15 (and previously)...the recorded message is of poor quality and an automated message states that the voice mailbox is full. The message states that the customer should send an email to the address I have used, and that Wireless OEM will respond within 24 hours.Desired Settlement: We would like to receive the merchandise we ordered and paid for. Wireless OEM charged our credit card for 3 items and only delivered 2 of them.

Business

Response:

Can we offer you partial refund of $10 for each one and you keep the item?and you can buy it separatly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The offer of "refund $10 for each item and you keep the item" is a bit confusing considering our request. Please provide clarification of the exact amount of refund being offered before we consider this issue resolved.(Just to be clear, we were asking for reimbursement of the lightning cable we ordered which was never received. We were satisfied with the Lifeproof cases that were sent.)

Sincerely,

Business

Response:

HI sorry about that I just send you a refund for the lightning cable.THank you